Cybersecurity Is Critical in Today's Environment
Q-Reviews
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CMIO
I have the cell phone number of one of Quality Reviews' executives. I would tell a peer to talk to...
Login or Create an Account to see details.
CMIO
The reason that we chose Quality Reviews was that they were part of a program that we were...
Login or Create an Account to see details.
CMIO
We have leveraged the responses from Q-Reviews to improve patient satisfaction. If one patient is...
Login or Create an Account to see details.
Manager
Quality Reviews is amazing. The system can capture any data we need, and if that data isn't...
Login or Create an Account to see details.
Manager
Quality Reviews doesn’t nickel-and-dime, but new changes, added formats, or questionnaires do come...
Login or Create an Account to see details.
Manager
Quality Reviews is pretty good about updating the product, and they actually create several...
Login or Create an Account to see details.
Manager
Quality Reviews did very well with training us. When I first came in, I had never used a program...
Login or Create an Account to see details.
Manager
I would say that the system is reliable, easy to navigate, and easy to personalize for the...
Login or Create an Account to see details.
Analyst/Coordinator
We use Q-Reviews as service recovery for our patients. We get ratings from each patient. We can send...
Login or Create an Account to see details.
Analyst/Coordinator
We have recurring meetings with the Quality Reviews team. We go over our scores, see how our service...
Login or Create an Account to see details.
Analyst/Coordinator
There are some limitations to the platform. For example, we want to be able to download a patient's...
Login or Create an Account to see details.
Analyst/Coordinator
We can archive, add, and modify questions in Q-Reviews. We can always keep track of who we have done...
Login or Create an Account to see details.
Director
Overall, Quality Reviews is good to work with. They are customer friendly and are willing to...
Login or Create an Account to see details.
Director
We did not have any issues with Quality Reviews' implementation services. The vendor was responsive...
Login or Create an Account to see details.
Director
The application works well. In some cases, it is new technology that the vendor has custom built...
Login or Create an Account to see details.
Director
We put a lot of thought into our survey, and the Quality Reviews account executives that we are...
Login or Create an Account to see details.
Director
When I was looking things up or fielding questions from the staff members, nurses, and patient...
Login or Create an Account to see details.
Director
The application does immediately alert us when we receive a low score, and that is all configurable...
Login or Create an Account to see details.
Director
Our HCAHPS surveys that we received where our people responded to Q-Reviews have consistently rated...
Login or Create an Account to see details.
Director
The product is fully integrated with our EMR.
Login or Create an Account to see details.
Director
The product is about as easy to use as it gets. Technologically speaking, it is pretty simple.
Login or Create an Account to see details.
Analyst/Coordinator
I appreciate that Quality Reviews has been willing to work with us for the most part. They have...
Login or Create an Account to see details.
Analyst/Coordinator
Q-Review is good for providing a signal to start a conversation. The actual data we are getting is...
Login or Create an Account to see details.
Analyst/Coordinator
It is obvious that what Q-Review can do can only go so far. We still have to follow up with patients...
Login or Create an Account to see details.
Analyst/Coordinator
We have significantly increased some of our key metrics in both CAHPS measures and for any specific...
Login or Create an Account to see details.
Analyst/Coordinator
Some patients reply to the text message from Q-Reviews instead of clicking through to the link. We...
Login or Create an Account to see details.
Analyst/Coordinator
It may be that I am asking questions that people haven’t asked before, but my questions seemed to...
Login or Create an Account to see details.
Analyst/Coordinator
The implementation flowed pretty well, including getting the surveys up and going and getting the...
Login or Create an Account to see details.
Director
Q-Reviews has a reporting structure that we have access to. I would like the vendor to actually come...
Login or Create an Account to see details.
Director
A positive that I have noticed with Q-Reviews is that the data analytics and reports are quite easy...
Login or Create an Account to see details.
Director
It is really up to us to use the data. Q-Reviews just provides us with the tools. We see what the...
Login or Create an Account to see details.
VP/Other Executive
The biggest positive with the product is that it is in real time. Every morning, I get all my survey...
Login or Create an Account to see details.
VP/Other Executive
We have only used the product for a short time, but I have not had any issues with it. We get about...
Login or Create an Account to see details.
VP/Other Executive
The health system we are associated with was already using Q-Reviews, so there wasn't a whole lot of...
Login or Create an Account to see details.
VP/Other Executive
During COVID-19, we were able to see an overall trend using Q-Reviews that patients’ families were...
Login or Create an Account to see details.
VP/Other Executive
During the implementation of the product, we had quite a few changes in terms of who our point of...
Login or Create an Account to see details.
VP/Other Executive
Learning how to do some of the reporting and some of the things that the vendor has available takes...
Login or Create an Account to see details.
VP/Other Executive
I have a contact at Quality Reviews that I can call if I need somebody, but at the same time, I have...
Login or Create an Account to see details.
VP/Other Executive
I have done a lot of pushing to evolve the software, and our rates have stayed the same. From a...
Login or Create an Account to see details.
VP/Other Executive
I love that the system doesn't de-identify things. That means that I can actually see a patient's...
Login or Create an Account to see details.
VP/Other Executive
The solution allows us to customize everything. That is great. Its text messages are simple. Our...
Login or Create an Account to see details.
VP/Other Executive
I love the customer support that we get from the vendor. They give us the pros and cons of changing...
Login or Create an Account to see details.
VP/Other Executive
I wish that the solution had smart logic questions. Then, we would be able to ask more targeted...
Login or Create an Account to see details.
VP/Other Executive
The solution is really forgiving. It is a tool meant to follow up with patients and make sure that...
Login or Create an Account to see details.
VP/Other Executive
The vendor has really good analytics. We are doing amazingly in terms of where we started and the...
Login or Create an Account to see details.
VP/Other Executive
I wish that there were a more streamlined process that would allow patients to share their...
Login or Create an Account to see details.
Director
Q-Reviews is a very nice platform that does almost real-time assessments of patient feedback. We use...
Login or Create an Account to see details.
Director
When we have challenges, the vendor is very responsive to our needs. I believe that we have been a...
Login or Create an Account to see details.
Director
Our community is close, and there is an expectation that we will recover information in real time to...
Login or Create an Account to see details.
Director
If we were to start from scratch, I would lobby for Quality Reviews over other vendors.
Login or Create an Account to see details.
Director
I would give the vendor's executive involvement a low rating. If the vendor wanted me to give them a...
Login or Create an Account to see details.
Director
Our satisfaction with Q-Reviews is high right now, but it could go down if the vendor were to...
Login or Create an Account to see details.
Director
Q-Reviews is not a very high-level system. It is a patient-satisfaction platform that our whole...
Login or Create an Account to see details.
Director
The solution is intuitive, workable, and synergetic. It just works. I don't have to go to 16...
Login or Create an Account to see details.
Director
Our regional service person has been very amicable about the tweaks and pivots that we have wanted...
Login or Create an Account to see details.
Director
Q-Reviews gives us the ability to respond to the needs of our patients, members, and employees in a...
Login or Create an Account to see details.
Director
Quality Reviews has done very well with keeping promises and the overall experience, especially...
Login or Create an Account to see details.
Director
Quality Reviews generally pushes live training, but sometimes it is nice for people to be able to do...
Login or Create an Account to see details.
Director
The integration side of Q-Reviews is very easy. Quality Reviews does everything they can. Sometimes...
Login or Create an Account to see details.
Director
Q-Reviews is very easy for patients and clinicians. For the individual patient answering surveys, it...
Login or Create an Account to see details.
Director
The only gap with Q-Reviews is as an administrator with very broad access across many practices, the...
Login or Create an Account to see details.
Director
The support from Quality Reviews is super responsive. It is primarily an email culture. We have...
Login or Create an Account to see details.
Director
Q-Reviews is worth our money. I give them credit for adapting with us through COVID-19 and the...
Login or Create an Account to see details.
VP/Other Executive
The vendor's support has been excellent. They always reassure us, think through what we want, and...
Login or Create an Account to see details.
VP/Other Executive
The vendor definitely isn't nickel-and-diming us. The beauty of working in the healthcare arena is...
Login or Create an Account to see details.
VP/Other Executive
I tend to keep vendors that I feel are very responsive. No matter how great a product is, it is...
Login or Create an Account to see details.
VP/Other Executive
Q-Reviews is more advanced than other systems that we use. Its platform is open and nimble. We never...
Login or Create an Account to see details.
Director
Q-Reviews is simple for patients to use. We can get daily emails with information broken down in the...
Login or Create an Account to see details.
Director
Some of the provider-level data in Q-Reviews is hard to aggregate. We have to really know how to...
Login or Create an Account to see details.
Director
We can go into the solution and see whether people have completed a survey. Every morning, we get a...
Login or Create an Account to see details.
Director
We chose Q-Reviews because we had a loyalty tool that wasn't very simple for our patients. Q-Reviews...
Login or Create an Account to see details.
Director
Q-Reviews is very simple. It is easy to work with and add to sites. The vendor is very responsive....
Login or Create an Account to see details.
Director
Q-Reviews' provider-specific behaviors have probably helped us drive outcomes the most. I can bring...
Login or Create an Account to see details.
Preferences