Thank you !

Access info about Patient Experience Improvement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Patient Experience Improvement.

Will you help us?

Take A Survey

Q-Reviews
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Experience Improvement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Patient Experience Improvement.

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

CMIO

I have the cell phone number of one of Quality Reviews' executives. I would tell a peer to talk to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The reason that we chose Quality Reviews was that they were part of a program that we were...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have leveraged the responses from Q-Reviews to improve patient satisfaction. If one patient is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quality Reviews is amazing. The system can capture any data we need, and if that data isn't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quality Reviews doesn’t nickel-and-dime, but new changes, added formats, or questionnaires do come...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quality Reviews is pretty good about updating the product, and they actually create several...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quality Reviews did very well with training us. When I first came in, I had never used a program...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would say that the system is reliable, easy to navigate, and easy to personalize for the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use Q-Reviews as service recovery for our patients. We get ratings from each patient. We can send...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have recurring meetings with the Quality Reviews team. We go over our scores, see how our service...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some limitations to the platform. For example, we want to be able to download a patient's...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can archive, add, and modify questions in Q-Reviews. We can always keep track of who we have done...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, Quality Reviews is good to work with. They are customer friendly and are willing to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did not have any issues with Quality Reviews' implementation services. The vendor was responsive...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The application works well. In some cases, it is new technology that the vendor has custom built...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We put a lot of thought into our survey, and the Quality Reviews account executives that we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I was looking things up or fielding questions from the staff members, nurses, and patient...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The application does immediately alert us when we receive a low score, and that is all configurable...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our HCAHPS surveys that we received where our people responded to Q-Reviews have consistently rated...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is fully integrated with our EMR.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is about as easy to use as it gets. Technologically speaking, it is pretty simple.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I appreciate that Quality Reviews has been willing to work with us for the most part. They have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Q-Review is good for providing a signal to start a conversation. The actual data we are getting is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is obvious that what Q-Review can do can only go so far. We still have to follow up with patients...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have significantly increased some of our key metrics in both CAHPS measures and for any specific...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some patients reply to the text message from Q-Reviews instead of clicking through to the link. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It may be that I am asking questions that people haven’t asked before, but my questions seemed to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The implementation flowed pretty well, including getting the surveys up and going and getting the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews has a reporting structure that we have access to. I would like the vendor to actually come...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A positive that I have noticed with Q-Reviews is that the data analytics and reports are quite easy...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is really up to us to use the data. Q-Reviews just provides us with the tools. We see what the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The biggest positive with the product is that it is in real time. Every morning, I get all my survey...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have only used the product for a short time, but I have not had any issues with it. We get about...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The health system we are associated with was already using Q-Reviews, so there wasn't a whole lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During COVID-19, we were able to see an overall trend using Q-Reviews that patients’ families were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the implementation of the product, we had quite a few changes in terms of who our point of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Learning how to do some of the reporting and some of the things that the vendor has available takes...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have a contact at Quality Reviews that I can call if I need somebody, but at the same time, I have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have done a lot of pushing to evolve the software, and our rates have stayed the same. From a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I love that the system doesn't de-identify things. That means that I can actually see a patient's...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution allows us to customize everything. That is great. Its text messages are simple. Our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I love the customer support that we get from the vendor. They give us the pros and cons of changing...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wish that the solution had smart logic questions. Then, we would be able to ask more targeted...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution is really forgiving. It is a tool meant to follow up with patients and make sure that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has really good analytics. We are doing amazingly in terms of where we started and the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wish that there were a more streamlined process that would allow patients to share their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews is a very nice platform that does almost real-time assessments of patient feedback. We use...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have challenges, the vendor is very responsive to our needs. I believe that we have been a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our community is close, and there is an expectation that we will recover information in real time to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we were to start from scratch, I would lobby for Quality Reviews over other vendors.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor's executive involvement a low rating. If the vendor wanted me to give them a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our satisfaction with Q-Reviews is high right now, but it could go down if the vendor were to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews is not a very high-level system. It is a patient-satisfaction platform that our whole...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is intuitive, workable, and synergetic. It just works. I don't have to go to 16...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our regional service person has been very amicable about the tweaks and pivots that we have wanted...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews gives us the ability to respond to the needs of our patients, members, and employees in a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quality Reviews has done very well with keeping promises and the overall experience, especially...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quality Reviews generally pushes live training, but sometimes it is nice for people to be able to do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration side of Q-Reviews is very easy. Quality Reviews does everything they can. Sometimes...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews is very easy for patients and clinicians. For the individual patient answering surveys, it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only gap with Q-Reviews is as an administrator with very broad access across many practices, the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support from Quality Reviews is super responsive. It is primarily an email culture. We have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews is worth our money. I give them credit for adapting with us through COVID-19 and the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support has been excellent. They always reassure us, think through what we want, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor definitely isn't nickel-and-diming us. The beauty of working in the healthcare arena is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I tend to keep vendors that I feel are very responsive. No matter how great a product is, it is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Q-Reviews is more advanced than other systems that we use. Its platform is open and nimble. We never...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews is simple for patients to use. We can get daily emails with information broken down in the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the provider-level data in Q-Reviews is hard to aggregate. We have to really know how to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can go into the solution and see whether people have completed a survey. Every morning, we get a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We chose Q-Reviews because we had a loyalty tool that wasn't very simple for our patients. Q-Reviews...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews is very simple. It is easy to work with and add to sites. The vendor is very responsive....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Q-Reviews' provider-specific behaviors have probably helped us drive outcomes the most. I can bring...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF