Q-Reviews
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
We were looking for a more real-time solution, and Q-Reviews popped up as a really great option to...
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The end-user feedback has always been super positive. Q-Reviews is easy to use. It is actionable....
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There has been consistency in the Quality Reviews folks that we have worked with. There hasn't been...
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The interactive dashboard that Q-Reviews has is really the leading edge. The fact that we can have...
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The vendor holds regular meetings with us, and they have made themselves available. They have worked...
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The staff at Quality Reviews is consistently responsive and helpful. They reach out periodically to...
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I have the cell phone number of one of Quality Reviews' executives. I would tell a peer to talk to...
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The reason that we chose Quality Reviews was that they were part of a program that we were...
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We have leveraged the responses from Q-Reviews to improve patient satisfaction. If one patient is...
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Quality Reviews is amazing. The system can capture any data we need, and if that data isn't...
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Quality Reviews doesn’t nickel-and-dime, but new changes, added formats, or questionnaires do come...
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Quality Reviews is pretty good about updating the product, and they actually create several...
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Quality Reviews did very well with training us. When I first came in, I had never used a program...
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I would say that the system is reliable, easy to navigate, and easy to personalize for the...
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We use Q-Reviews as service recovery for our patients. We get ratings from each patient. We can send...
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We have recurring meetings with the Quality Reviews team. We go over our scores, see how our service...
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There are some limitations to the platform. For example, we want to be able to download a patient's...
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We can archive, add, and modify questions in Q-Reviews. We can always keep track of who we have done...
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Overall, Quality Reviews is good to work with. They are customer friendly and are willing to...
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We did not have any issues with Quality Reviews' implementation services. The vendor was responsive...
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The application works well. In some cases, it is new technology that the vendor has custom built...
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We put a lot of thought into our survey, and the Quality Reviews account executives that we are...
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When I was looking things up or fielding questions from the staff members, nurses, and patient...
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The application does immediately alert us when we receive a low score, and that is all configurable...
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Our HCAHPS surveys that we received where our people responded to Q-Reviews have consistently rated...
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The product is fully integrated with our EMR.
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The product is about as easy to use as it gets. Technologically speaking, it is pretty simple.
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I appreciate that Quality Reviews has been willing to work with us for the most part. They have...
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Q-Review is good for providing a signal to start a conversation. The actual data we are getting is...
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It is obvious that what Q-Review can do can only go so far. We still have to follow up with patients...
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We have significantly increased some of our key metrics in both CAHPS measures and for any specific...
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Some patients reply to the text message from Q-Reviews instead of clicking through to the link. We...
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It may be that I am asking questions that people haven’t asked before, but my questions seemed to...
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The implementation flowed pretty well, including getting the surveys up and going and getting the...
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Q-Reviews has a reporting structure that we have access to. I would like the vendor to actually come...
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A positive that I have noticed with Q-Reviews is that the data analytics and reports are quite easy...
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It is really up to us to use the data. Q-Reviews just provides us with the tools. We see what the...
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The biggest positive with the product is that it is in real time. Every morning, I get all my survey...
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We have only used the product for a short time, but I have not had any issues with it. We get about...
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The health system we are associated with was already using Q-Reviews, so there wasn't a whole lot of...
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During COVID-19, we were able to see an overall trend using Q-Reviews that patients’ families were...
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During the implementation of the product, we had quite a few changes in terms of who our point of...
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Learning how to do some of the reporting and some of the things that the vendor has available takes...
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I have a contact at Quality Reviews that I can call if I need somebody, but at the same time, I have...
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I have done a lot of pushing to evolve the software, and our rates have stayed the same. From a...
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I love that the system doesn't de-identify things. That means that I can actually see a patient's...
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The solution allows us to customize everything. That is great. Its text messages are simple. Our...
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I love the customer support that we get from the vendor. They give us the pros and cons of changing...
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I wish that the solution had smart logic questions. Then, we would be able to ask more targeted...
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The solution is really forgiving. It is a tool meant to follow up with patients and make sure that...
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The vendor has really good analytics. We are doing amazingly in terms of where we started and the...
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I wish that there were a more streamlined process that would allow patients to share their...
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Q-Reviews is a very nice platform that does almost real-time assessments of patient feedback. We use...
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When we have challenges, the vendor is very responsive to our needs. I believe that we have been a...
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Our community is close, and there is an expectation that we will recover information in real time to...
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If we were to start from scratch, I would lobby for Quality Reviews over other vendors.
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I would give the vendor's executive involvement a low rating. If the vendor wanted me to give them a...
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Our satisfaction with Q-Reviews is high right now, but it could go down if the vendor were to...
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Q-Reviews is not a very high-level system. It is a patient-satisfaction platform that our whole...
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The solution is intuitive, workable, and synergetic. It just works. I don't have to go to 16...
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Our regional service person has been very amicable about the tweaks and pivots that we have wanted...
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Q-Reviews gives us the ability to respond to the needs of our patients, members, and employees in a...
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Quality Reviews has done very well with keeping promises and the overall experience, especially...
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Quality Reviews generally pushes live training, but sometimes it is nice for people to be able to do...
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The integration side of Q-Reviews is very easy. Quality Reviews does everything they can. Sometimes...
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Q-Reviews is very easy for patients and clinicians. For the individual patient answering surveys, it...
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The only gap with Q-Reviews is as an administrator with very broad access across many practices, the...
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The support from Quality Reviews is super responsive. It is primarily an email culture. We have...
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Q-Reviews is worth our money. I give them credit for adapting with us through COVID-19 and the...
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The vendor's support has been excellent. They always reassure us, think through what we want, and...
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The vendor definitely isn't nickel-and-diming us. The beauty of working in the healthcare arena is...
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I tend to keep vendors that I feel are very responsive. No matter how great a product is, it is...
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Q-Reviews is more advanced than other systems that we use. Its platform is open and nimble. We never...
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Q-Reviews is simple for patients to use. We can get daily emails with information broken down in the...
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Some of the provider-level data in Q-Reviews is hard to aggregate. We have to really know how to...
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We can go into the solution and see whether people have completed a survey. Every morning, we get a...
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We chose Q-Reviews because we had a loyalty tool that wasn't very simple for our patients. Q-Reviews...
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Q-Reviews is very simple. It is easy to work with and add to sites. The vendor is very responsive....
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Q-Reviews' provider-specific behaviors have probably helped us drive outcomes the most. I can bring...
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