Q-Reviews
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Subject Expert
Adam Cherrington
Senior Research Director
KLAS Senior Research Director - Adam Cherrington
 
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User Commentary

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VP/Other Executive

A lot of Q-Reviews’ training is web based. What I really need more of is something like a...

Jun 2022
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VP/Other Executive

We don’t use Q-Reviews’ integration a whole lot because of how we are set up. It is not necessarily...

Jun 2022
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VP/Other Executive

From a technology standpoint, I haven't seen anything different in the last year from Quality...

Jun 2022
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VP/Other Executive

I have really not had that many issues with Q-Reviews. One time when I did have an issue, I reached...

Jun 2022
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VP/Other Executive

The text-based survey from Q-Reviews works really nicely because patients can do it on their own...

Jun 2022
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VP/Other Executive

The dashboards in Q-Reviews are really nice for me to be able to give an overview to my staff and...

Jun 2022
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VP/Other Executive

The Q-Reviews survey sends out as soon as the patient leaves the department, so that can be really...

Jun 2022
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VP/Other Executive

For tech-savvy patients, Q-Reviews is really a great system. But a lot of our elderly patients don’t...

Jun 2022
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Director

I like Q-Reviews. I like it is user friendly for me and my style, and I like it for the hospital. I...

Jun 2022
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Director

It would be nice if we had an exclusion variable that we could click, depending on the patient being...

Jun 2022
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Director

The vendor is 100% very responsive. We requested a change, and that was done immediately. I have a...

Jun 2022
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Analyst/Coordinator

Q-Reviews is doing great and still showing a significant impact. It is a very helpful tool. Since...

May 2022
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Analyst/Coordinator

Some patients will text back instead of following the link sent out by Q-Reviews, but that is...

May 2022
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Director

There are several things I like about the system, such as the ease of implementation. The vendor has...

Mar 2022
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Director

We determined that this system would be the best use of our money. We have been pleased with the...

Mar 2022
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Director

People can do surveys in the system through their phones. The process is so quick and easy. Our...

Mar 2022
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CMO

We have a contract, and that is what we go by. I don't get any other surprise bills from the vendor....

Feb 2022
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CMO

We have a very robust IT team on our end, and they work very well with the Quality Reviews team. The...

Feb 2022
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CMO

The product does work as the vendor said it would. Our biggest pain point is that the scores we get...

Feb 2022
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CMO

I have used the product myself, and it is quite easy to use. We did modify things internally to make...

Feb 2022
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CMO

The vendor has been very helpful with integration. We were doing very well in our reviews, and we...

Feb 2022
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CMO

We work so closely with Quality Reviews, and they have been able to accommodate a lot of the ways we...

Feb 2022
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VP/Other Executive

We were looking for a more real-time solution, and Q-Reviews popped up as a really great option to...

Dec 2021
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VP/Other Executive

The end-user feedback has always been super positive. Q-Reviews is easy to use. It is actionable....

Dec 2021
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VP/Other Executive

There has been consistency in the Quality Reviews folks that we have worked with. There hasn't been...

Dec 2021
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VP/Other Executive

The interactive dashboard that Q-Reviews has is really the leading edge. The fact that we can have...

Dec 2021
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VP/Other Executive

The vendor holds regular meetings with us, and they have made themselves available. They have worked...

Dec 2021
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Director

The staff at Quality Reviews is consistently responsive and helpful. They reach out periodically to...

Dec 2021
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CMIO

I have the cell phone number of one of Quality Reviews' executives. I would tell a peer to talk to...

Aug 2021
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CMIO

The reason that we chose Quality Reviews was that they were part of a program that we were...

Aug 2021
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CMIO

We have leveraged the responses from Q-Reviews to improve patient satisfaction. If one patient is...

Aug 2021
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Manager

Quality Reviews is amazing. The system can capture any data we need, and if that data isn't...

Jul 2021
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Manager

Quality Reviews doesn’t nickel-and-dime, but new changes, added formats, or questionnaires do come...

Jul 2021
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Manager

Quality Reviews is pretty good about updating the product, and they actually create several...

Jul 2021
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Manager

Quality Reviews did very well with training us. When I first came in, I had never used a program...

Jul 2021
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Manager

I would say that the system is reliable, easy to navigate, and easy to personalize for the...

Jul 2021
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Analyst/Coordinator

We use Q-Reviews as service recovery for our patients. We get ratings from each patient. We can send...

Jul 2021
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Analyst/Coordinator

We have recurring meetings with the Quality Reviews team. We go over our scores, see how our service...

Jul 2021
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Analyst/Coordinator

There are some limitations to the platform. For example, we want to be able to download a patient's...

Jul 2021
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Analyst/Coordinator

We can archive, add, and modify questions in Q-Reviews. We can always keep track of who we have done...

Jul 2021
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Director

Overall, Quality Reviews is good to work with. They are customer friendly and are willing to...

Jul 2021
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Director

We did not have any issues with Quality Reviews' implementation services. The vendor was responsive...

Jul 2021
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Director

The application works well. In some cases, it is new technology that the vendor has custom built...

Jul 2021
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Director

We put a lot of thought into our survey, and the Quality Reviews account executives that we are...

Jul 2021
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Director

When I was looking things up or fielding questions from the staff members, nurses, and patient...

Jul 2021
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Director

The application does immediately alert us when we receive a low score, and that is all configurable...

Jul 2021
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Director

Our HCAHPS surveys that we received where our people responded to Q-Reviews have consistently rated...

Jul 2021
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Director

The product is fully integrated with our EMR.

Jul 2021
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Director

The product is about as easy to use as it gets. Technologically speaking, it is pretty simple.

Jul 2021
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Analyst/Coordinator

I appreciate that Quality Reviews has been willing to work with us for the most part. They have...

Jul 2021
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Analyst/Coordinator

Q-Review is good for providing a signal to start a conversation. The actual data we are getting is...

Jul 2021
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Analyst/Coordinator

It is obvious that what Q-Review can do can only go so far. We still have to follow up with patients...

Jul 2021
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Analyst/Coordinator

We have significantly increased some of our key metrics in both CAHPS measures and for any specific...

Jul 2021
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Analyst/Coordinator

Some patients reply to the text message from Q-Reviews instead of clicking through to the link. We...

Jul 2021
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Analyst/Coordinator

It may be that I am asking questions that people haven’t asked before, but my questions seemed to...

Jul 2021
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Analyst/Coordinator

The implementation flowed pretty well, including getting the surveys up and going and getting the...

Jul 2021
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Director

Q-Reviews has a reporting structure that we have access to. I would like the vendor to actually come...

Jul 2021
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Director

A positive that I have noticed with Q-Reviews is that the data analytics and reports are quite easy...

Jul 2021
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Director

It is really up to us to use the data. Q-Reviews just provides us with the tools. We see what the...

Jul 2021
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VP/Other Executive

The biggest positive with the product is that it is in real time. Every morning, I get all my survey...

Jul 2021
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VP/Other Executive

We have only used the product for a short time, but I have not had any issues with it. We get about...

Jul 2021
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VP/Other Executive

The health system we are associated with was already using Q-Reviews, so there wasn't a whole lot of...

Jul 2021
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VP/Other Executive

During COVID-19, we were able to see an overall trend using Q-Reviews that patients’ families were...

Jul 2021
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VP/Other Executive

During the implementation of the product, we had quite a few changes in terms of who our point of...

Jul 2021
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VP/Other Executive

Learning how to do some of the reporting and some of the things that the vendor has available takes...

Jul 2021
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VP/Other Executive

I have a contact at Quality Reviews that I can call if I need somebody, but at the same time, I have...

Jul 2021
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