Qventus Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Value
With Qventus, we don't pay on a per-bed basis. That is nice because otherwise, our price would change....
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Relationship
Qventus' support has been really good. We have dedicated customer support folks who we meet with on...
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Operations
Qventus' training has improved lately. Whenever there are new features, it is very clear when we log...
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Product
The system's performance is great. We haven't had any issues with it. The vendor has made recent...
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Relationship, Product, Value
Qventus Solutions has been very helpful with discharge planning and reducing barriers to discharge...
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Culture
When we first went through the sales process, there were some upcoming features that we were really...
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Relationship
There is a tendency to oversell some of the newer or novel things instead of some of the basics, and...
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Value
Qventus is not that expensive. What they deliver and offer in terms of integration and the data...
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Operations, Product
The system depends heavily on what an organization's culture is around how they use and integrate...
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Loyalty
Our future satisfaction is going to depend highly on the v.3 integration; that is going to need to...
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Product
Qventus Solutions has the sophistication of AI beyond what our EHR does in terms of the accuracy of...
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Product
Qventus is evolving their data and analytics suite. A lot of what they are able to do is provide...
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Product
The Pareto principle tells us what our biggest problems are in terms of length-of-stay barriers. The...
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Relationship
The system has been extremely reliable and relatively easy to use and integrate, and Qventus has...
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Relationship
There is a lot of good to be said about Qventus’ executive engagement, the way they listen in terms...
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Operations
There is a bit of ambiguity in terms of how to access training. The initial implementation was well...
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Product
The vendor’s tendency to rely on other customers as a benchmark is problematic because I don't know...
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Product
There is this spasmodic dance. Qventus is trying to stay a couple of years ahead, our EHR vendor is...
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Operations
The allure of Qventus at the time was that they provided not just a solution but also at least...
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Product
The way Qventus calculates the efficacy of their product based on days saved relies on patients who...
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Product
Admittedly, v.3 improves this, but in v.2, the system is still a separate tool. There are lots of...
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Value
Qventus avoids charging us for every little thing. They have done other things with us, and they are...
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Relationship, Operations
Qventus' implementation services have been great. I know Qventus' people. Those people regularly...
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Loyalty
Qventus' challenge moving forward is going to be with how they will continue to innovate in the...
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Relationship
Qventus is great to work with. Their people are incredibly receptive and helpful. They are willing...
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Product, Value
Qventus charges by the module, but I think that is reasonable for the output, outcomes, and savings...
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Relationship
The good thing about Qventus is that they listen. At one point, our staff members had an idea, and...
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Culture, Value
The system works even better now than we thought it would. The outcomes the vendor predicted are...
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Loyalty, Relationship
Qventus has learned some things along the way, and they know that. Sometimes, they will look at the...
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Product, Value
The product has alerts and does outreach to fill any empty spots, and we have had really good luck...
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Loyalty, Relationship
I really believe in Qventus Solutions. I had to convince people about it though. No one in my...
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Product, Value
In terms of the outcomes we have seen from Qventus Solutions, all of our sites that use the system...
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Product
Qventus could work on expanding the system's use cases of the solution outside of preadmission...
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Value
Qventus Solutions has freed up a ton of capacity. With its AI agents, it has helped us reduce manual...
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Value
Qventus doesn't nickel-and-dime us, and they go above and beyond to be credible. Our results with...
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Operations
Qventus' implementation services have dramatically improved. With our most recent upgrades, I almost...
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Relationship, Product
Each of our hospitals has a different culture with a bit of a different approach. Sometimes, Qventus...
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Relationship, Product
Qventus Solutions mostly pulls information out. It doesn't exchange as much information as some...
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Relationship
Qventus' strength comes from understanding the healthcare world, including opportunities and pain...
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Relationship
Qventus is an exceptionally good healthcare partner, and they come across that way as opposed to...
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Relationship, Product
I have enjoyed working with Qventus. Their accessibility and their willingness to evolve based on...
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Relationship
Qventus is good at receiving our feedback, and they are very closely engaged with our stakeholders...
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Product
I don't remember Qventus’ product road map, but right now, Qventus Solutions is limited. I don't...
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Product
With Qventus’ upgrades, the ease of use may get better, but right now, where the intelligence lives...
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Value
Qventus does not charge for every little thing. We pay them a flat rate, and honestly, we are...
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Product
Qventus Solutions is fully embedded in and integrated with Epic. Qventus abides by all of our...
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Relationship
I would buy Qventus Solutions again. It is a sophisticated product, and I enjoy working with...
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Loyalty
Qventus Solutions is definitely part of our plans for the next several years. As our EHR vendor is...
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Loyalty, Product
The vendor made some claims about improving operational metrics, and we are hopeful about seeing the...
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Product
Qventus Solutions has a user-friendly design. It doesn't have any usability or reliability issues,...
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Loyalty, Product
Qventus' system integrates with Epic's systems. That is important for us. However, the system...
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Relationship, Operations
Qventus brought several people for our go-live process. They also addressed questions on both sides...
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Operations
The vendor sent adequate staff members on-site to do training. Everyone had positive things to say...
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Relationship
The vendor's support timeline is consistently good, but we feel like the system's resolutions aren't...
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Loyalty, Operations
I would mention to my peers that we had a great implementation and great training. All of the...
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Loyalty
We are still waiting to see whether we will keep the system in the long term. We are still in the...
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Relationship, Product
Qventus offers a lot of custom development functionalities. The functionalities we request are put...
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Relationship, Operations
Qventus Solutions has been very helpful, and Qventus' team has been amazing to work with. We had...
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Product
We would buy Qventus Solutions again. Little things have changed with it, but that happens,...
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Relationship, Product
We have been able to do some cutting-edge things with Qventus because they are learning to work with...
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Relationship
Qventus has told us about things that we need to do with other systems. We get pushback from people...
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Relationship, Value
Qventus doesn't ask me to make decisions at the top. We started with Qventus because of the...
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Product
Some of Qventus' people have PhDs in data science and queue theory. Those people have said that...
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Loyalty, Product
Qventus did a pretty good job with integration. We are not interested in grade school, high school,...
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Product
Qventus is all about throughput. The biggest thing with Qventus Solutions is that it is a software...
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Relationship, Product
Qventus has been a very nimble third party. They were a start-up. We have learned some lessons with...
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Relationship, Product
Qventus is an excellent partner.
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Loyalty
We are working with Qventus on some innovations. We are definitely in with them, and they are part...
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Relationship
The support at Qventus is of good quality. Qventus is proactive about the issues that are known to them....
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Loyalty
Given our history with Qventus, we have renewed our contract, and I have no reason to believe our...
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Product, Value
The outcomes with Qventus Solutions are pretty high. The system has evolved over time, but...
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Product
Qventus Solutions is pretty intuitive. Qventus Solutions works seamlessly with our EMR, and that...
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Operations
The training from Qventus is good, but it is virtual. It is module based. Even if we do virtual live...
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Relationship, Product
Qventus is extremely innovative. Everybody is using AI, but I have been pleased with some of...
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Loyalty, Relationship, Product
One of the things that Qventus does best is incorporating customer feedback. I think that they take...
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Relationship
Qventus tries to understand our problems and challenges. If an item gets broken, then the vendor...
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Relationship, Product
I am not sure that things always get categorized and addressed appropriately with Qventus' support....
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Loyalty
We have made the decision to move away from Qventus. Our EHR vendor created a competitor product, so...
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Product
One issue we have is with knowing how many of the improvements we are seeing are related to the...
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Relationship
Qventus was very collaborative in terms of trying to build something that met end users' needs. As...
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Operations, Product
Within the program itself, end users have pretty good experiences. I have always wanted users to...
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Product
Qventus Solutions is a good product. It works really well. It has had some downtimes, but it is...
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Relationship
Qventus is very engaged. Even their CEO is engaged. He is proactive in reaching out. Appropriately,...
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Value
Qventus Solutions is expensive, but I think we would buy it again. We have seen a marked drop in our...
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Operations
Training with Qventus has been a little more difficult than the implementation. The main thing we...
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Relationship
Qventus' support is really great. There is a little chat button on every page, so if any users have...
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Loyalty, Product
The biggest area of opportunity for Qventus Solutions is the robust discharge planning...
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Relationship
Qventus keeps their promises. There are sometimes things that the vendor says they are going to try...
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Product
The integration of Qventus Solutions is pretty good, and we have been able to improve the number of...
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Relationship, Product
The biggest strength of Qventus Solutions is the fact that it is able to get the patient's...
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Operations
Qventus owned the training, but there were people looped in as advisors to make sure that the...
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Relationship
Anytime we have a question, our project manager is very thorough with their answers. If that person...
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Culture, Product
The product is functioning as it was designed and advertised by the vendor. There may be personal...
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Loyalty, Product
The interoperability is meeting our goals because Qventus' solution's workflow is less manual for...
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Relationship, Operations
Qventus’ people are definitely the subject matter experts, specifically the project manager who is...
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Relationship, Product
Qventus has the technology needed to make our workflows more efficient, but the vendor should just...
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Relationship, Product
For data visualization in Qventus Solutions, Qventus has done a good job of listening to the...
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Operations
Qventus’ implementation was quite strong overall. They were involved, they were present, and they...
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Relationship
Qventus’ support is very responsive, and their people are uniformly willing to help out. Also, we...
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Product
We have had a positive experience with Qventus. Even though the product may not be perfect for what...
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Product
Qventus Solutions is what the vendor promotes it to be, and there is a lot of strength in the...
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Operations
Qventus’ training was good, but we struggled a bit to adjust it to different audiences. There were...
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Relationship
Qventus has been willing to listen and build out things that we have needed that aren’t part of the...
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Loyalty, Product
Qventus Solutions is relatively intuitive, but I have two criticisms. One is the lack of integration...
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Relationship
For one area we were working with Qventus on, we worked with a different team than we normally work...
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Loyalty, Relationship
We did an RFP and went with Qventus because their change management piece resonated well. They had...
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