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R1 Government Reimbursement Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Performance details

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Analyst/Coordinator

Relationship

R1 RCM is very responsive, and if something new comes up, they will ask if we want to have a meeting...

Unrated
Mar 2026

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Analyst/Coordinator

Relationship

R1 RCM really exceeds our expectations. They are very professional. They get back to us. I reached...

Unrated
Mar 2026

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Analyst/Coordinator

Relationship

Over the years, we have had to work with R1 RCM on deadlines and get them on the same page with us,...

Unrated
Mar 2026

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Director

Loyalty, Relationship

R1 RCM has had a lot of turnover with some of the companies that they bought out; people bring...

Unrated
Mar 2026

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Manager

Services

We are extremely satisfied with R1 RCM, but the thing with Medicare auditors is that there are so...

Unrated
Mar 2026

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Manager

Relationship

Whenever R1 RCM is working on our Medicare bad debt, they are always coming back to tell us the...

Unrated
Mar 2026

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Manager

Relationship

We are constantly in communication with R1 RCM. We share things that they or we find. We reach out...

Unrated
Mar 2026

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Manager

Relationship, Services

We do give R1 RCM access to our systems, and that is great. They do what they need to do and ask...

Unrated
Mar 2026

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Analyst/Coordinator

Loyalty, Operations

R1 RCM has done a fine job of maximizing the amount of bad debt and the number of DSH patients that...

Unrated
Feb 2026

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Analyst/Coordinator

Relationship

I have no problems with any of R1 RCM’s people. Everyone is always very polite and competent.

Unrated
Feb 2026

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Analyst/Coordinator

Loyalty, Relationship

I would tell anybody considering R1 RCM that there are definitely multiple firms out there that do...

Unrated
Feb 2026

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Analyst/Coordinator

Relationship, Operations

Since we have worked with R1 RCM for a few years now in one capacity or another, we have gotten a...

Unrated
Feb 2026

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Director

Relationship

The R1 RCM project managers demonstrated exceptional expertise and were a pleasure to collaborate...

Unrated
Nov 2025

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Director

Operations

The project deliverables are summarized nicely and easy to follow. The project manager tracked the...

Unrated
Nov 2025

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Director

Relationship, Value

We were exploring using an outside service when we faced a change with some of our hospitals. We...

Unrated
Nov 2025

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Director

Relationship

I appreciate the responsiveness of R1 RCM. I think they do a really good job managing their clients...

Unrated
Nov 2025

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Director

Relationship

Across the industry, the firm’s consultants are very knowledgeable. On both sides, we are still...

Unrated
Nov 2025

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Director

Relationship

We meet virtually, and the firm tells us what they need from us, including data or access. They do...

Unrated
Nov 2025

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Director

Loyalty, Relationship, Value

The firm has been very responsive and helpful overall. Their pricing has been consistent, so going...

Unrated
Nov 2025

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Director

Relationship

Sometimes there are people who just have better outcomes and better communication and who we can...

Unrated
Nov 2025

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Director

Relationship

The firm is always right on top of anything that comes up, like things from our Medicare auditors,...

Unrated
Nov 2025

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Manager

Services

Due to the size of the files, R1 RCM should have faster processors on their computers. Otherwise, I...

Unrated
Oct 2025

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Manager

Relationship, Operations

A good example of R1 RCM’s dedication was a large-scale project that was completed in response to...

Unrated
Oct 2025

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Manager

Relationship

R1 RCM is very proactive. They are definitely detail oriented in what they review, and we have never...

Unrated
Oct 2025

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Director

Operations, Value

R1 RCM is a company that offers many solutions. They are cost-effective and have some new leadership...

Unrated
Jul 2025

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Director

Operations, Services

I would like to see R1 RCM find more automation, such as through artificial intelligence, especially...

Unrated
Jul 2025

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Manager

Operations, Value

R1 RCM finds reimbursement opportunities for all of our facilities. Included in our cost report...

Unrated
Jul 2025

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Manager

Relationship, Operations

A lot of times, when I deal with consultants from different firms, they come to sell business to me...

Unrated
Jul 2025

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Manager

Relationship, Services

The firm has a robust team. I deal with a main account manager who is always available. Under that...

Unrated
Jul 2025

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Manager

Relationship, Operations

I have to give glowing reviews to the R1 RCM person who captures things for us. They have adapted to...

Unrated
Jul 2025

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Manager

Relationship, Operations

The firm is particularly good at capturing bad debt, but they are also great at audit support. They...

Unrated
Jul 2025

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Director

Services, Value

R1 RCM has done a fantastic job preparing Medicare bad debt logs for cost reports. The firm...

Unrated
Jul 2025

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Director

Operations

Even with the multiple changes in the business name, the overall quality of the services being...

Unrated
Jul 2025

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Analyst/Coordinator

Relationship

The Cloudmed team is made up of knowledgeable professionals who work well with our internal team to...

Unrated
Jul 2025

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Analyst/Coordinator

Loyalty, Services

The staff members and consultants are great, and we have been comfortable renewing for a couple of...

Unrated
Apr 2025

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Analyst/Coordinator

Services

A few times, we have had some difficulties, perhaps related to communication, that have slowed a...

Unrated
Apr 2025

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Analyst/Coordinator

Relationship

There has not been something where we have had to seek out higher-ups at any point, but I have had...

Unrated
Apr 2025

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