R1 Government Reimbursement Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
R1 RCM has had a lot of turnover with some of the companies that they bought out; people bring...
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Services
We are extremely satisfied with R1 RCM, but the thing with Medicare auditors is that there are so...
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Relationship
Whenever R1 RCM is working on our Medicare bad debt, they are always coming back to tell us the...
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Relationship
We are constantly in communication with R1 RCM. We share things that they or we find. We reach out...
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Relationship, Services
We do give R1 RCM access to our systems, and that is great. They do what they need to do and ask...
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Loyalty, Operations
R1 RCM has done a fine job of maximizing the amount of bad debt and the number of DSH patients that...
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Relationship
I have no problems with any of R1 RCM’s people. Everyone is always very polite and competent.
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Loyalty, Relationship
I would tell anybody considering R1 RCM that there are definitely multiple firms out there that do...
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Relationship, Operations
Since we have worked with R1 RCM for a few years now in one capacity or another, we have gotten a...
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Relationship
The R1 RCM project managers demonstrated exceptional expertise and were a pleasure to collaborate...
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Operations
The project deliverables are summarized nicely and easy to follow. The project manager tracked the...
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Relationship, Value
We were exploring using an outside service when we faced a change with some of our hospitals. We...
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Relationship
I appreciate the responsiveness of R1 RCM. I think they do a really good job managing their clients...
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Relationship
Across the industry, the firm’s consultants are very knowledgeable. On both sides, we are still...
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Relationship
We meet virtually, and the firm tells us what they need from us, including data or access. They do...
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Loyalty, Relationship, Value
The firm has been very responsive and helpful overall. Their pricing has been consistent, so going...
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Relationship
Sometimes there are people who just have better outcomes and better communication and who we can...
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Relationship
The firm is always right on top of anything that comes up, like things from our Medicare auditors,...
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Services
Due to the size of the files, R1 RCM should have faster processors on their computers. Otherwise, I...
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Relationship, Operations
A good example of R1 RCM’s dedication was a large-scale project that was completed in response to...
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Relationship
R1 RCM is very proactive. They are definitely detail oriented in what they review, and we have never...
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Operations, Value
R1 RCM is a company that offers many solutions. They are cost-effective and have some new leadership...
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Operations, Services
I would like to see R1 RCM find more automation, such as through artificial intelligence, especially...
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Operations, Value
R1 RCM finds reimbursement opportunities for all of our facilities. Included in our cost report...
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Relationship, Operations
A lot of times, when I deal with consultants from different firms, they come to sell business to me...
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Relationship, Services
The firm has a robust team. I deal with a main account manager who is always available. Under that...
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Relationship, Operations
I have to give glowing reviews to the R1 RCM person who captures things for us. They have adapted to...
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Relationship, Operations
The firm is particularly good at capturing bad debt, but they are also great at audit support. They...
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Services, Value
R1 RCM has done a fantastic job preparing Medicare bad debt logs for cost reports. The firm...
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Operations
Even with the multiple changes in the business name, the overall quality of the services being...
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Relationship
The Cloudmed team is made up of knowledgeable professionals who work well with our internal team to...
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Loyalty, Services
The staff members and consultants are great, and we have been comfortable renewing for a couple of...
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Services
A few times, we have had some difficulties, perhaps related to communication, that have slowed a...
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Relationship
There has not been something where we have had to seek out higher-ups at any point, but I have had...
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Operations, Value
The outcome with R1 RCM is whatever we input. They are good about things, but the other firm that we...
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Relationship, Services
R1 RCM is very helpful. If we have a question about certain things, their upper management is very...
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Loyalty, Operations, Value
R1 RCM’s price is so competitive. The bottom line of whether we go with a firm is always pricing,...
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Relationship
We have worked with R1 RCM for a while, and we have a great open dialogue, which has made our...
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Relationship
We just have a great team with R1 RCM. I have actually talked to R1 RCM’s people back and forth over...
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