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R1 Government Reimbursement Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I'm a stickler for documentation, and if someone does projections for me, the final report should...
R1 RCM is pretty good at driving outcomes. What they say is usually what we're going to get. I would...
I would not go with R1 RCM again because I have vendors that are more robust and have more...
R1 RCM meets their deadlines, but the work is project based. They have different areas. They're...
R1 RCM will do Disproportionate Share Hospital reimbursement. If a regulation changes, they'll come...
Since R1 RCM has recently been working on the Cloudmed product services since the merger, my...
R1 RCM has exceeded my expectations. They have actually come through and done really good deep dives...
R1 RCM has been doing a great job, even before when they were called Cloudmed. R1 RCM has continued...
The highlight of R1 RCM's services is their excellent customer service. They get with us all the...
R1 RCM is very helpful because they don't just do reimbursement. They are in the revenue cycle...
R1 RCM's audit managers are the best that I've come across in the industry, and they are very...
R1 RCM is very responsive, and if something new comes up, they will ask if we want to have a meeting...
R1 RCM really exceeds our expectations. They are very professional. They get back to us. I reached...
Over the years, we have had to work with R1 RCM on deadlines and get them on the same page with us,...
R1 RCM has had a lot of turnover with some of the companies that they bought out; people bring...
We are extremely satisfied with R1 RCM, but the thing with Medicare auditors is that there are so...
Whenever R1 RCM is working on our Medicare bad debt, they are always coming back to tell us the...
We are constantly in communication with R1 RCM. We share things that they or we find. We reach out...
We do give R1 RCM access to our systems, and that is great. They do what they need to do and ask...
R1 RCM has done a fine job of maximizing the amount of bad debt and the number of DSH patients that...
I have no problems with any of R1 RCM’s people. Everyone is always very polite and competent.
I would tell anybody considering R1 RCM that there are definitely multiple firms out there that do...
Since we have worked with R1 RCM for a few years now in one capacity or another, we have gotten a...
The R1 RCM project managers demonstrated exceptional expertise and were a pleasure to collaborate...
The project deliverables are summarized nicely and easy to follow. The project manager tracked the...
We were exploring using an outside service when we faced a change with some of our hospitals. We...
I appreciate the responsiveness of R1 RCM. I think they do a really good job managing their clients...
Across the industry, the firm’s consultants are very knowledgeable. On both sides, we are still...
We meet virtually, and the firm tells us what they need from us, including data or access. They do...
The firm has been very responsive and helpful overall. Their pricing has been consistent, so going...
Sometimes there are people who just have better outcomes and better communication and who we can...
The firm is always right on top of anything that comes up, like things from our Medicare auditors,...
Due to the size of the files, R1 RCM should have faster processors on their computers. Otherwise, I...
A good example of R1 RCM’s dedication was a large-scale project that was completed in response to...
R1 RCM is very proactive. They are definitely detail oriented in what they review, and we have never...
Commentary Summary
Comment Type Breakout