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R1 Government Reimbursement Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

Since R1 RCM has recently been working on the Cloudmed product services since the merger, my...

Comment Tone Negative
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Manager

R1 RCM has exceeded my expectations. They have actually come through and done really good deep dives...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

R1 RCM has been doing a great job, even before when they were called Cloudmed. R1 RCM has continued...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The highlight of R1 RCM's services is their excellent customer service. They get with us all the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

R1 RCM is very helpful because they don't just do reimbursement. They are in the revenue cycle...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

R1 RCM's audit managers are the best that I've come across in the industry, and they are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

R1 RCM is very responsive, and if something new comes up, they will ask if we want to have a meeting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

R1 RCM really exceeds our expectations. They are very professional. They get back to us. I reached...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Over the years, we have had to work with R1 RCM on deadlines and get them on the same page with us,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

R1 RCM has had a lot of turnover with some of the companies that they bought out; people bring...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We are extremely satisfied with R1 RCM, but the thing with Medicare auditors is that there are so...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

Whenever R1 RCM is working on our Medicare bad debt, they are always coming back to tell us the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are constantly in communication with R1 RCM. We share things that they or we find. We reach out...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We do give R1 RCM access to our systems, and that is great. They do what they need to do and ask...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

R1 RCM has done a fine job of maximizing the amount of bad debt and the number of DSH patients that...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Analyst/Coordinator

I have no problems with any of R1 RCM’s people. Everyone is always very polite and competent.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would tell anybody considering R1 RCM that there are definitely multiple firms out there that do...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Since we have worked with R1 RCM for a few years now in one capacity or another, we have gotten a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The R1 RCM project managers demonstrated exceptional expertise and were a pleasure to collaborate...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The project deliverables are summarized nicely and easy to follow. The project manager tracked the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We were exploring using an outside service when we faced a change with some of our hospitals. We...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

I appreciate the responsiveness of R1 RCM. I think they do a really good job managing their clients...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Across the industry, the firm’s consultants are very knowledgeable. On both sides, we are still...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We meet virtually, and the firm tells us what they need from us, including data or access. They do...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The firm has been very responsive and helpful overall. Their pricing has been consistent, so going...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Director

Sometimes there are people who just have better outcomes and better communication and who we can...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The firm is always right on top of anything that comes up, like things from our Medicare auditors,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Due to the size of the files, R1 RCM should have faster processors on their computers. Otherwise, I...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

A good example of R1 RCM’s dedication was a large-scale project that was completed in response to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

R1 RCM is very proactive. They are definitely detail oriented in what they review, and we have never...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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