Tonic (an R1 Company) Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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Director

Product

We have a running list of wish-list items for the product. One of the things we want would be the...

May 2025
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Director

Relationship

R1 RCM continues to be an excellent vendor to work with. They are extremely responsive and have...

May 2025
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Director

Value

The biggest complaint that we got for a very long time was that when patients had appointments at...

May 2025
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Director

Loyalty

R1 RCM is attempting to be extremely flexible and adapt to how we feel the product should work. We...

May 2025
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Analyst/Coordinator

Loyalty, Product

The HL7 interface and APIs between our EHR and Tonic could be better, but that is mostly on our...

May 2025
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Analyst/Coordinator

Relationship

If we need to meet specifically to review something or troubleshoot on the spot, R1 RCM will...

May 2025
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Analyst/Coordinator

Operations

The ongoing training for Tonic could be improved. R1 RCM needs to do actual hands-on training rather...

May 2025
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Analyst/Coordinator

Loyalty

Tonic has potential, but the patients don't use it that much. When we started, the adoption rate was...

May 2025
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Analyst/Coordinator

Operations, Product

Most of the recent upgrades for Tonic have gone fairly smoothly, but a couple of R1 RCM's recent...

May 2025
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Analyst/Coordinator

Relationship

We have an R1 RCM account manager, and that is about as high as we usually have to go. Our account...

May 2025
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Analyst/Coordinator

Product

Most of my suggestions for Tonic would be on the admin side. Managing Tonic clinics and user...

May 2025
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Analyst/Coordinator

Value

R1 RCM charges us for everything. To make any changes to the system, they require us to buy buckets...

May 2025
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Analyst/Coordinator

Product, Value

Using Tonic is pretty simple; there isn't much to it for the end users. It does what it is intended...

May 2025
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Analyst/Coordinator

Product, Value

I like the fact that Tonic gives the patients a little more control over updating their demographics...

May 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

We have been able to get the vendor to fix most of the issues that we have had with Tonic. With a...

May 2025
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Manager

Relationship

We didn't leverage R1 RCM's phone and web support. We had more regular meetings with the vendor....

Feb 2025
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Manager

Operations

Early on, we did some training with Tonic. Most of that fell on us to provide some understanding of...

Feb 2025
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Manager

Loyalty, Operations

If we were looking at the major pain points of why we leveraged Tonic in the beginning. That was to...

Feb 2025
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Manager

Loyalty, Product

Tonic is definitely user friendly. The vendor's ability to expand in distinctive languages is a...

Feb 2025
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Manager

Product

There were some areas where R1 RCM originally had some organizational changes. Those impacted the...

Feb 2025
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Manager

Value

We have asked R1 RCM for a lot of things. They are very transparent with things that aren't based on...

Feb 2025
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Manager

Loyalty

We sunset Tonic and have fully expanded with another vendor. However, if we didn't have that other...

Feb 2025
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Director

Product

Recently, R1 RCM has changed the way that we are pulling the results out of Tonic. When we hit...

Feb 2025
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Director

Relationship, Operations

R1 RCM has some really nice people, and it is a pleasure to interact with them. However, we don't...

Feb 2025
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Director

Product

It is fairly quick to put together a survey in Tonic. Most users like the interface as respondents...

Feb 2025
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Manager

Product

I would like to be able to take co-payments and things like that in our revenue cycle. I think R1...

Jan 2025
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Manager

Loyalty, Relationship

R1 RCM truly listens to our requests and ideas. We are a very specialty focused organization, and we...

Jan 2025
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Manager

Product, Value

When someone makes an appointment with Tonic, they will get a text five days before. If they don't...

Jan 2025
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VP/Other Executive

Culture, Value

We have a very palatable contract with R1 RCM. But we have to renew the contract soon, and now that...

Dec 2024
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VP/Other Executive

Loyalty

Tonic doesn’t meet our integration and interoperability goals out of the box, but we are able to...

Dec 2024
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VP/Other Executive

Culture, Relationship

R1 RCM keeps all their promises, but things have been a little challenging in recent years. When we...

Dec 2024
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Manager

Operations

The training aspect for Tonic is really good. We do on-site training, so Tonic Health is not...

Nov 2024
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Manager

Product

Sometimes Tonic flows like any other system, and sometimes it just doesn't work at all. I don't know...

Nov 2024
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Manager

Product

The insurance imaging data that is being put into Tonic, like guarantor information, needs to be fed...

Nov 2024
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Manager

Relationship

R1 RCM is really good with customer support. Our representative is easy to get ahold of and very...

Nov 2024
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Manager

Loyalty, Operations, Product

There is a need for Tonic, and Tonic is very beneficial for patients. Tonic is a good platform....

Nov 2024
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Manager

Loyalty

We will soon get the dashboard that we were actually supposed to get a few years ago; R1 RCM was...

Nov 2024
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Manager

Relationship, Product

There needs to be clearer communication from R1 RCM on the new features, and we need a longer...

Nov 2024
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Analyst/Coordinator

Loyalty

There are discussions going on right now about dropping Tonic completely from the organization. But...

Jul 2024
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Analyst/Coordinator

Product

R1 RCM delivers technology slowly, and in all reality, it isn't just because of them that Tonic...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The patients complain a lot that they feel like they have to answer the same questions over and over...

Jul 2024
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Analyst/Coordinator

Operations

The initial adopters of Tonic and the patients who liked it the most were the youngest patients....

Jul 2024
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Analyst/Coordinator

Operations

For training, R1 RCM tells us to read a document or view an online video and call that training. But...

Jul 2024
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Analyst/Coordinator

Product

Most Tonic upgrades are seamless. They just let us know that they are going to do one. But there are...

Jul 2024
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Analyst/Coordinator

Relationship

We work really closely with a couple of the people at R1 RCM, and they are very responsive. When we...

Jul 2024
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Analyst/Coordinator

Value

We have to purchase buckets of hours from R1 RCM. Once they got through our initial go-live and...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

Using Tonic, our patient participation is actually staying rather low, and even at the initial...

Jul 2024
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Analyst/Coordinator

Product

The ease of use for end users depends on the user. For some users, the product seems really easy,...

Jul 2024
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