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Tonic an R1 Company Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
Whenever I have given feedback, the vendor has followed up.
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Manager
Other Observations & Comments
I get trained by my coworkers. I haven't received training from the vendor specifically.
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Manager
Functionality and Upgrades
Sometimes the solution will kick out patients. There are a lot of issues with things getting...
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Manager
Functionality and Upgrades
We have to call out things. If there is a new update, we will use it for a little bit, and we will...
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Analyst/Coordinator
Other Observations & Comments
Most of the time, we are the ones asking Tonic Health to change things from the scope that we...
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Analyst/Coordinator
Lessons Learned
Tonic Health is very versatile and flexible. Their downfall can be that they are a little too...
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Analyst/Coordinator
Relationship
Both the vendor and the product are great resources. In terms of working with Tonic Health, I have...
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Analyst/Coordinator
Functionality and Upgrades
Tonic is a great patient-facing application. The graphics make it very easy to use, and they...
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Analyst/Coordinator
Service and Support
During COVID-19, Tonic Health worked quickly to deploy the BYOD method for us and help us implement...
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Manager
Functionality and Upgrades
Tonic does well with asking patients questions. From what I know, we can customize the system and...
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Manager
Service and Support
Tonic is part of our long-term plans because it will be able to integrate into our EMR. We are very...
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Manager
Implementation and Training
The training from Tonic Health is very thorough, and the system is user friendly.
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Manager
ROI / Cost (care and feeding)
I don't know how much Tonic costs, but I feel like it is definitely worth whatever we are paying.
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Manager
Lessons Learned
I would tell someone who asked me about Tonic that it is pretty user friendly. We are able to...
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Analyst/Coordinator
Implementation and Training
Tonic Health has been great with upgrades. We do our own implementations internally, but I meet with...
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Analyst/Coordinator
Relationship
It is hard to say what the executive involvement is like with Tonic Health because they were...
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VP/Other Executive
Functionality and Upgrades
We are not currently using Tonic to its full potential within our EMR. We are just getting a PDF...
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VP/Other Executive
Other Observations & Comments
We have to have a lot of staff support because we have a high rate of illiteracy within our...
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VP/Other Executive
Relationship
Since Tonic Health has been acquired, we haven’t heard from anybody. Maybe we heard from someone...
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VP/Other Executive
Lessons Learned
Tonic has good quality, and the vendor's support is solid. They were able to do everything that they...
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VP/Other Executive
Service and Support
The vendor has done extremely well in supporting us through the COVID-19 crisis.
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VP/Other Executive
Implementation and Training
I would give the vendor the highest rating for implementation services. The vendor is phenomenal.
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VP/Other Executive
Relationship
The vendor executives have been very involved. Tonic Health has just been a fabulous partner.
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VP/Other Executive
Functionality and Upgrades
Tonic has really been able to be a bridge between us and patients. The system allows for a lot of...
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Analyst/Coordinator
Functionality and Upgrades
An update with Tonic is more of a manual update. It was hard for us to figure out who in the clinic...
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Analyst/Coordinator
Functionality and Upgrades
Tonic Health is always available for any requests on training, but Tonic does not really require...
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Analyst/Coordinator
Interfacing and Integration
Tonic Health was very up front about what Tonic could and couldn't do from the beginning. Tonic and...
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Analyst/Coordinator
Technology
We have not had too many requests for Tonic Health, but they have a lot of offerings. They have...
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Analyst/Coordinator
Relationship
We only talk with our project manager from Tonic Health. I haven’t necessarily met or interacted...
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Director
Relationship
I would buy Tonic again if the decision were up to me. We have someone new in leadership, and that...
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Director
Functionality and Upgrades
I don’t know what version of Tonic we are on. We are current, though. With the cloud-based...
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Director
ROI / Cost (care and feeding)
Tonic Health doesn’t charge for every little thing. They are very good that way. We really don’t do...
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Director
Interfacing and Integration
We really haven’t changed anything for COVID-19, and we are actually looking to remove the product...
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CIO
Future Outlook
We are probably going to replace Tonic. We have been working with many of our vendors on cost...
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CIO
Interfacing and Integration
With Tonic Health, there has been a slow rollout and integration with our core system. We haven’t...
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CIO
ROI / Cost (care and feeding)
Tonic really hasn’t added value so far. It has just added a little bit of automation in the check-in...
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Manager
Functionality and Upgrades
I love the vendor. They do a really good job. The product's ease of use for our patients is...
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Manager
Service and Support
The vendor provides a help desk, but we rarely use it because we have our own internal help desk...
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Manager
Functionality and Upgrades
Early on, the vendor kept saying that things were in their road map, but there wasn't a clear...
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Manager
ROI / Cost (care and feeding)
The product has always worked as promoted. It is easy to use, and we get all of the outcomes that we...
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