Tonic (an R1 Company) Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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Manager

Relationship

We didn't leverage R1 RCM's phone and web support. We had more regular meetings with the vendor....

Feb 2025
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Manager

Operations

Early on, we did some training with Tonic. Most of that fell on us to provide some understanding of...

Feb 2025
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Manager

Loyalty, Operations

If we were looking at the major pain points of why we leveraged Tonic in the beginning. That was to...

Feb 2025
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Manager

Loyalty, Product

Tonic is definitely user friendly. The vendor's ability to expand in distinctive languages is a...

Feb 2025
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Manager

Product

There were some areas where R1 RCM originally had some organizational changes. Those impacted the...

Feb 2025
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Manager

Value

We have asked R1 RCM for a lot of things. They are very transparent with things that aren't based on...

Feb 2025
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Manager

Loyalty

We sunset Tonic and have fully expanded with another vendor. However, if we didn't have that other...

Feb 2025
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Director

Product

Recently, R1 RCM has changed the way that we are pulling the results out of Tonic. When we hit...

Feb 2025
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Director

Relationship, Operations

R1 RCM has some really nice people, and it is a pleasure to interact with them. However, we don't...

Feb 2025
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Director

Product

It is fairly quick to put together a survey in Tonic. Most users like the interface as respondents...

Feb 2025
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Manager

Product

I would like to be able to take co-payments and things like that in our revenue cycle. I think R1...

Jan 2025
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Manager

Loyalty, Relationship

R1 RCM truly listens to our requests and ideas. We are a very specialty focused organization, and we...

Jan 2025
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Manager

Product, Value

When someone makes an appointment with Tonic, they will get a text five days before. If they don't...

Jan 2025
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VP/Other Executive

Culture, Value

We have a very palatable contract with R1 RCM. But we have to renew the contract soon, and now that...

Dec 2024
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VP/Other Executive

Loyalty

Tonic doesn’t meet our integration and interoperability goals out of the box, but we are able to...

Dec 2024
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VP/Other Executive

Culture, Relationship

R1 RCM keeps all their promises, but things have been a little challenging in recent years. When we...

Dec 2024
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Manager

Operations

The training aspect for Tonic is really good. We do on-site training, so Tonic Health is not...

Nov 2024
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Manager

Product

Sometimes Tonic flows like any other system, and sometimes it just doesn't work at all. I don't know...

Nov 2024
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Manager

Product

The insurance imaging data that is being put into Tonic, like guarantor information, needs to be fed...

Nov 2024
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Manager

Relationship

R1 RCM is really good with customer support. Our representative is easy to get ahold of and very...

Nov 2024
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Manager

Loyalty, Operations, Product

There is a need for Tonic, and Tonic is very beneficial for patients. Tonic is a good platform....

Nov 2024
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Manager

Loyalty

We will soon get the dashboard that we were actually supposed to get a few years ago; R1 RCM was...

Nov 2024
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Manager

Relationship, Product

There needs to be clearer communication from R1 RCM on the new features, and we need a longer...

Nov 2024
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Analyst/Coordinator

Loyalty

There are discussions going on right now about dropping Tonic completely from the organization. But...

Jul 2024
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Analyst/Coordinator

Product

R1 RCM delivers technology slowly, and in all reality, it isn't just because of them that Tonic...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The patients complain a lot that they feel like they have to answer the same questions over and over...

Jul 2024
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Analyst/Coordinator

Operations

The initial adopters of Tonic and the patients who liked it the most were the youngest patients....

Jul 2024
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Analyst/Coordinator

Operations

For training, R1 RCM tells us to read a document or view an online video and call that training. But...

Jul 2024
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Analyst/Coordinator

Product

Most Tonic upgrades are seamless. They just let us know that they are going to do one. But there are...

Jul 2024
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Analyst/Coordinator

Relationship

We work really closely with a couple of the people at R1 RCM, and they are very responsive. When we...

Jul 2024
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Analyst/Coordinator

Value

We have to purchase buckets of hours from R1 RCM. Once they got through our initial go-live and...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

Using Tonic, our patient participation is actually staying rather low, and even at the initial...

Jul 2024
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Analyst/Coordinator

Product

The ease of use for end users depends on the user. For some users, the product seems really easy,...

Jul 2024
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Director

Product

Tonic’s reporting capabilities seem to be a little limited. We can generally get a sense of how...

Jun 2024
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Director

Relationship

The communication and responsiveness of R1 are phenomenal; R1 couldn’t be better. We meet with them...

Jun 2024
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Director

Value

We have reduced our paper usage using Tonic, so we have saved money there. The accuracy with which...

Jun 2024
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Analyst/Coordinator

Relationship

Sometimes when I send emails to R1, I get a response right away, but other times, the vendor is dead...

May 2024
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Analyst/Coordinator

Product, Value

Some outcomes Tonic has helped us achieve are ease of access for patient check-ins and patient...

May 2024
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Analyst/Coordinator

Operations

R1 expects their clients to pick up the form build in Tonic after the clients go live, and there is...

May 2024
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Analyst/Coordinator

Product

Tonic is not integrated fluently. We have a very clunky workflow process where we need multiple...

May 2024
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Analyst/Coordinator

Relationship, Product

R1 does regular updates to their Tonic application. That had me worried when I found out about it,...

May 2024
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Analyst/Coordinator

Loyalty, Product

There are certain things that staff members have to approve in Tonic, and we have decided to put a...

May 2024
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Analyst/Coordinator

Loyalty, Operations, Product

We have done so much training for Tonic, and things just haven't clicked yet. A lot of our staff...

May 2024
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Analyst/Coordinator

Relationship

We have had a problem with Tonic, and it has been weeks with no answers from R1. Also, we discover a...

May 2024
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Analyst/Coordinator

Relationship

Someone considering Tonic should be aware that they need to have a good infrastructure for their...

May 2024
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Analyst/Coordinator

Value

R1 does charge us for things, and there have been times when our director has been surprised and has...

May 2024
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Analyst/Coordinator

Operations

When we went live with Tonic, we had an issue that delayed our go-live, and we wonder whether that...

May 2024
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Analyst/Coordinator

Product

Tonic’s reporting tools aren't very self-explanatory at capturing beneficial information. I want to...

May 2024
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Analyst/Coordinator

Relationship

R1’s support folks are great, and they know their solution. Also, R1 listens to their clients, and...

May 2024
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Analyst/Coordinator

Relationship

R1 doesn’t have everything quite mapped out for Tonic. With most of our other solutions, we have...

May 2024
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