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Tonic an R1 Company Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

Service and Support

Whenever I have given feedback, the vendor has followed up.

Oct 2020
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Manager

Other Observations & Comments

I get trained by my coworkers. I haven't received training from the vendor specifically.

Oct 2020
(0)
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Manager

Functionality and Upgrades

Sometimes the solution will kick out patients. There are a lot of issues with things getting...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have to call out things. If there is a new update, we will use it for a little bit, and we will...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Most of the time, we are the ones asking Tonic Health to change things from the scope that we...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

Tonic Health is very versatile and flexible. Their downfall can be that they are a little too...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

Both the vendor and the product are great resources. In terms of working with Tonic Health, I have...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Tonic is a great patient-facing application. The graphics make it very easy to use, and they...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

During COVID-19, Tonic Health worked quickly to deploy the BYOD method for us and help us implement...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Tonic does well with asking patients questions. From what I know, we can customize the system and...

Oct 2020
(0)
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Manager

Service and Support

Tonic is part of our long-term plans because it will be able to integrate into our EMR. We are very...

Oct 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The training from Tonic Health is very thorough, and the system is user friendly.

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't know how much Tonic costs, but I feel like it is definitely worth whatever we are paying.

Oct 2020
(0)
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Manager

Lessons Learned

I would tell someone who asked me about Tonic that it is pretty user friendly. We are able to...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

Tonic Health has been great with upgrades. We do our own implementations internally, but I meet with...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

It is hard to say what the executive involvement is like with Tonic Health because they were...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are not currently using Tonic to its full potential within our EMR. We are just getting a PDF...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

We have to have a lot of staff support because we have a high rate of illiteracy within our...

Jul 2020
(0)
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VP/Other Executive

Relationship

Since Tonic Health has been acquired, we haven’t heard from anybody. Maybe we heard from someone...

Jul 2020
(0)
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VP/Other Executive

Lessons Learned

Tonic has good quality, and the vendor's support is solid. They were able to do everything that they...

Jul 2020
(0)
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VP/Other Executive

Service and Support

The vendor has done extremely well in supporting us through the COVID-19 crisis.

Jul 2020
(0)
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VP/Other Executive

Implementation and Training

I would give the vendor the highest rating for implementation services. The vendor is phenomenal.

Jul 2020
(0)
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VP/Other Executive

Relationship

The vendor executives have been very involved. Tonic Health has just been a fabulous partner.

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Tonic has really been able to be a bridge between us and patients. The system allows for a lot of...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

An update with Tonic is more of a manual update. It was hard for us to figure out who in the clinic...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Tonic Health is always available for any requests on training, but Tonic does not really require...

Jun 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Tonic Health was very up front about what Tonic could and couldn't do from the beginning. Tonic and...

Jun 2020
(0)
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Analyst/Coordinator

Technology

We have not had too many requests for Tonic Health, but they have a lot of offerings. They have...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

We only talk with our project manager from Tonic Health. I haven’t necessarily met or interacted...

Jun 2020
(0)
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Director

Relationship

I would buy Tonic again if the decision were up to me. We have someone new in leadership, and that...

Jun 2020
(0)
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Director

Functionality and Upgrades

I don’t know what version of Tonic we are on. We are current, though. With the cloud-based...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

Tonic Health doesn’t charge for every little thing. They are very good that way. We really don’t do...

Jun 2020
(0)
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Director

Interfacing and Integration

We really haven’t changed anything for COVID-19, and we are actually looking to remove the product...

Jun 2020
(0)
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CIO

Future Outlook

We are probably going to replace Tonic. We have been working with many of our vendors on cost...

Jun 2020
(0)
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CIO

Interfacing and Integration

With Tonic Health, there has been a slow rollout and integration with our core system. We haven’t...

Jun 2020
(0)
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CIO

ROI / Cost (care and feeding)

Tonic really hasn’t added value so far. It has just added a little bit of automation in the check-in...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I love the vendor. They do a really good job. The product's ease of use for our patients is...

Jun 2020
(0)
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Manager

Service and Support

The vendor provides a help desk, but we rarely use it because we have our own internal help desk...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Early on, the vendor kept saying that things were in their road map, but there wasn't a clear...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

The product has always worked as promoted. It is easy to use, and we get all of the outcomes that we...

Jun 2020
(0)
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