Tonic (an R1 Company) Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
We have a running list of wish-list items for the product. One of the things we want would be the...
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Relationship
R1 RCM continues to be an excellent vendor to work with. They are extremely responsive and have...
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Value
The biggest complaint that we got for a very long time was that when patients had appointments at...
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Loyalty
R1 RCM is attempting to be extremely flexible and adapt to how we feel the product should work. We...
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Loyalty, Product
The HL7 interface and APIs between our EHR and Tonic could be better, but that is mostly on our...
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Relationship
If we need to meet specifically to review something or troubleshoot on the spot, R1 RCM will...
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Operations
The ongoing training for Tonic could be improved. R1 RCM needs to do actual hands-on training rather...
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Loyalty
Tonic has potential, but the patients don't use it that much. When we started, the adoption rate was...
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Operations, Product
Most of the recent upgrades for Tonic have gone fairly smoothly, but a couple of R1 RCM's recent...
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Relationship
We have an R1 RCM account manager, and that is about as high as we usually have to go. Our account...
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Product
Most of my suggestions for Tonic would be on the admin side. Managing Tonic clinics and user...
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Value
R1 RCM charges us for everything. To make any changes to the system, they require us to buy buckets...
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Product, Value
Using Tonic is pretty simple; there isn't much to it for the end users. It does what it is intended...
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Product, Value
I like the fact that Tonic gives the patients a little more control over updating their demographics...
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Loyalty, Relationship, Product
We have been able to get the vendor to fix most of the issues that we have had with Tonic. With a...
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Relationship
We didn't leverage R1 RCM's phone and web support. We had more regular meetings with the vendor....
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Operations
Early on, we did some training with Tonic. Most of that fell on us to provide some understanding of...
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Loyalty, Operations
If we were looking at the major pain points of why we leveraged Tonic in the beginning. That was to...
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Loyalty, Product
Tonic is definitely user friendly. The vendor's ability to expand in distinctive languages is a...
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Product
There were some areas where R1 RCM originally had some organizational changes. Those impacted the...
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Value
We have asked R1 RCM for a lot of things. They are very transparent with things that aren't based on...
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Loyalty
We sunset Tonic and have fully expanded with another vendor. However, if we didn't have that other...
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Product
Recently, R1 RCM has changed the way that we are pulling the results out of Tonic. When we hit...
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Relationship, Operations
R1 RCM has some really nice people, and it is a pleasure to interact with them. However, we don't...
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Product
It is fairly quick to put together a survey in Tonic. Most users like the interface as respondents...
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Product
I would like to be able to take co-payments and things like that in our revenue cycle. I think R1...
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Loyalty, Relationship
R1 RCM truly listens to our requests and ideas. We are a very specialty focused organization, and we...
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Product, Value
When someone makes an appointment with Tonic, they will get a text five days before. If they don't...
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Culture, Value
We have a very palatable contract with R1 RCM. But we have to renew the contract soon, and now that...
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Loyalty
Tonic doesn’t meet our integration and interoperability goals out of the box, but we are able to...
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Culture, Relationship
R1 RCM keeps all their promises, but things have been a little challenging in recent years. When we...
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Operations
The training aspect for Tonic is really good. We do on-site training, so Tonic Health is not...
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Product
Sometimes Tonic flows like any other system, and sometimes it just doesn't work at all. I don't know...
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Product
The insurance imaging data that is being put into Tonic, like guarantor information, needs to be fed...
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Relationship
R1 RCM is really good with customer support. Our representative is easy to get ahold of and very...
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Loyalty, Operations, Product
There is a need for Tonic, and Tonic is very beneficial for patients. Tonic is a good platform....
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Loyalty
We will soon get the dashboard that we were actually supposed to get a few years ago; R1 RCM was...
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Relationship, Product
There needs to be clearer communication from R1 RCM on the new features, and we need a longer...
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Loyalty
There are discussions going on right now about dropping Tonic completely from the organization. But...
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Product
R1 RCM delivers technology slowly, and in all reality, it isn't just because of them that Tonic...
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Relationship, Product
The patients complain a lot that they feel like they have to answer the same questions over and over...
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Operations
The initial adopters of Tonic and the patients who liked it the most were the youngest patients....
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Operations
For training, R1 RCM tells us to read a document or view an online video and call that training. But...
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Product
Most Tonic upgrades are seamless. They just let us know that they are going to do one. But there are...
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Relationship
We work really closely with a couple of the people at R1 RCM, and they are very responsive. When we...
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Value
We have to purchase buckets of hours from R1 RCM. Once they got through our initial go-live and...
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Loyalty, Product
Using Tonic, our patient participation is actually staying rather low, and even at the initial...
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Product
The ease of use for end users depends on the user. For some users, the product seems really easy,...
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