Raintree Systems Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
There are long waits to get things fixed. When we are setting new features up, they are often not...
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Operations
At TherapyCon, a lot of companies knew things I didn't because I was not on the implementation team....
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Operations
There is no training for upgrades that the vendor makes to Raintree Systems. We have asked for extra...
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Culture, Value
I like Raintree Systems although it is not super user friendly. It can do amazing things; however,...
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Product
We have been able to do some custom build-outs with integration.
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Loyalty
Raintree Systems has a ton of à la carte things that could be better organized. We don't know what...
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Relationship
The support is hit or miss depending on who we get. It is not consistent by any means. We frequently...
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Operations
The system is not hard to use once people know how to use it, but training to use it is hard. The...
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Operations, Product
When Raintree Systems has new releases, the bugs usually aren't worked out, even by the time things...
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Product
From a front desk standpoint, Raintree Systems is pretty easy to use, with a lot of drag-and-drop...
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Operations
The training and support during the implementation were helpful. We have worked with Raintree...
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Product
The reports that Raintree Systems generates are long and overly verbose. There is no way to narrow...
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Operations
When training someone new on Raintree Systems, one of our staff just sits down with them and shows...
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Loyalty, Product
We are a physical therapy office, and we have a few providers that are using Raintree Systems. We...
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Relationship
My experience with the Raintree Systems support team is calling and leaving a message, and it takes...
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Operations
The training in the beginning was pretty terrible. There were a couple of role changes in the...
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Relationship, Product
It feels like once every quarter, we have issues with information not being sent out of the product,...
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Relationship
When I give Raintree Systems feedback, their responses are not direct. They are very vague. They...
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Relationship, Product
It almost feels like Raintree Systems is an IT company that makes healthcare products. They don't...
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Product
We run a payroll system for some clinical staff in the EMR, and that system is based on some of...
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Culture, Loyalty
Raintree Systems could back off on the overpromising because they have a good sales team and they...
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Value
There are already products out there that the vendor will not integrate things with because I assume...
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Culture, Relationship
I don't have an account representative that I can just have a conversation with at Raintree Systems....
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Operations, Product
One of the things I love about Raintree Systems is if there is a data point in the EMR, there is a...
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Value
The vendor is really good at adding forms or anything we need for billing purposes. It seems like on...
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Product
If Raintree Systems gave the product a facelift, that would be useful. That seems like a silly...
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Operations
We really need Raintree Systems’ help with a couple of things, like better training and best...
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Relationship
It is hard to get complete solutions from Raintree Systems, even though the response times are...
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Loyalty
We are not sure whether Raintree Systems is part of our long-term plans because they don't have an...
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Relationship, Product
We don't trust Raintree Systems’ reporting very much. It seems like we run a report and get a...
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Relationship
The vendor’s support team responds really quickly, and that is nice. The vendor recently updated the...
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Culture, Relationship
Raintree Systems rolled out a few new products recently, including a new kiosk and stuff for their...
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Product
In Raintree Systems, I can't track the clinical outcomes in any meaningful way. But my billers like...
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Culture, Value
We added a program to our system, but we had to buy that program from the vendor instead of having...
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Relationship
When we submit cases to the vendor's support people, we assign priority levels to the cases. Some of...
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Culture, Relationship
Raintree Systems doesn't keep their promises when it comes to the timelines that they say they are...
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Culture, Operations, Value
When I needed to add something simple to the system, Raintree Systems told me that they were going...
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Product, Value
Raintree Systems has been a great tool for us. We are a specialty facility, so we have trouble...
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Relationship
Raintree Systems needs to work on their customer service piece. Over the last year, something has...
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Loyalty
A lot of things from Raintree Systems are getting better. From Raintree Systems' conferences, it...
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Product
Our therapists work on the road, so if there were an app from Raintree Systems that they could use...
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Relationship
We wanted the vendor to do a rediscovery to assess our billing and intake. Since we were an...
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Operations
The implementation team members we got from Raintree Systems were phenomenal. They were super...
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Loyalty, Relationship, Product
There seem to be a lot of great changes coming up with Raintree Systems. I'm pretty involved in all...
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Value
We have been using Raintree Systems for a long time, and they recently had a lot of internal...
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Relationship
The customer service side of Raintree Systems has been frustrating in terms of their customer...
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Operations
The implementation was disorganized. When we implement new things, we need a clear guide, but we...
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Product
The customization of the product is awesome. The system is doing some fairly complicated things, and...
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Operations, Product
The vendor could improve some of their patient outreach stuff, but overall, the product does what...
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Relationship
The reaction time is really good with Raintree Systems. However, what brings the level down is that...
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Loyalty, Operations
People are going to love the product after the first six months, but they are going to be miserable...
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Product
Raintree Systems needs to hear that what users really want are micro improvements in efficiency, not...
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Operations, Product
To this day, we cannot seem to figure out the hierarchical system of Raintree Systems' tables, so...
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Product
We were not prepared for how Raintree Systems would integrate billing into daily notes. We have come...
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Loyalty
We initially chose Raintree Systems for our personalized therapy services, attracted by the promise...
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Relationship
The help portal is good in that it creates the ticket, and we can track it, but we have come to...
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Operations
While we loved our implementation team, we are a large company, and all training was done online...
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Relationship
We are concerned with the trajectory of Raintree Systems. Things have really changed with regard to...
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Product
There are a lot of nuances to medical billing, especially in rehab, between limits with units,...
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Product
For some insurances, we can't bill more than four manual therapy units. We have physical and...
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Product
Our staff refers to the screens and things for Raintree Systems as being busy and very clicky. There...
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Relationship, Operations
Raintree has a very big team. Their process was very systematic, and we had regular face-to-face...
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Operations
We had a team of superusers on our end who initially started the training with Raintree Systems and...
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Product
Raintree Systems integrates with our EMR system, the billing system, and the clearinghouse. Also, it...
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Product, Value
People who are younger seem to catch on really well to the product. Our young staff love Raintree Systems....
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Relationship, Operations
Raintree Systems needs to be more accessible to all staff. Right now, the system is set up so that...
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Relationship
Communication has been really strong with Raintree Systems, but I always think that the higher...
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Product
We have a good ability to get reports and data here, but there are definitely some challenges with...
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Value
Raintree Systems is probably one of the most expensive systems, but I can already see the difference...
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Operations
Most EMRs have training videos for new users, but this one does not. Customer service is slow, and...
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Operations
The vendor's training was very intense before we were even using the system. By the time we started...
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Operations
Our biggest complaint is about the implementation. The first year with the product was extremely...
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Loyalty, Product
As our company grew, we outgrew our old vendor. We were happy with some things Raintree Systems had...
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Operations
For our billing team, the ledger has been the most complicated piece of the product to learn in...
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Relationship
When I put in a ticket with the vendor's support team, they are extremely responsive and answer...
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Product
The system requires a lot of clicks to get anything done during clinical usage or scheduling. The...
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Relationship, Operations
Raintree Systems is not an intuitive system, but once a user learns how to use the system, it is...
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Operations
Since we have been a part of Raintree Systems, we have had constant issues, from the the...
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Value
Raintree Systems has always felt like a system meant for therapists but that was built by and for...
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Loyalty, Product
The new HTML version of Raintree Systems looks great. It is not different enough from the client...
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Relationship
I like the access I have to call Raintree Systems and get a subject matter expert, like a programmer...
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Operations
What we like the most about Raintree Systems is how very configurable it is. It respects the users...
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Relationship, Value
Lately, since Raintree Systems was acquired by a venture capital company, we have noticed a drop in...
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Loyalty, Relationship
We have noticed a general drop in the level of customer service we get since the acquisition. It...
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Loyalty, Product
We are still on the Windows client version of Raintree Systems because last time I checked, the...
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Operations, Product
New users who come to work for us are intimidated by the interface of Raintree Systems, especially...
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Product
We had to build our own notes for a couple of different branches because Raintree Systems doesn’t...
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Product
Raintree Systems is an IT solution, and it is running in the background, so we don’t have to be...
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Product
The strength of the program is its integration with the billing piece and how quickly and seamlessly...
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Loyalty
We are hoping that Raintree will improve their product, and if not, we will probably make a change...
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Relationship
I don't think that I have ever had anything alerting me of problems. The vendor just says what is in...
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Value
Raintree Systems charges for everything. They want to charge us even for something like a simple...
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Relationship
When I work with individuals who are in charge of the sections that I'm reporting on, they are...
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Operations, Product
Raintree Systems has a lot of upgrades. I would like to see more education on the content and the...
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Product
I like that the product has a lot of functions from billing to customer relationship management to...
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Operations, Product
The system works well if we really know it well and know how to seek information, but in terms of...
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Product
The reports are not the easiest to run. The reports pull from a lot of data from a few different...
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Product
The texting limits that the vendor has are kind of arbitrary. We get charged if we go over the...
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Loyalty, Product
Raintree Systems integrates with authorizations and stuff. I would like to see a huge enhancement to...
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Operations
I have been on Raintree Systems for a long time, so my personal opinion is that it is pretty easy to...
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Relationship
The problem with Raintree Systems’ support is that the vendor does not have knowledgeable people in...
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Relationship
I have the name of a person I go to in order to get something done. We had a contact person at...
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Value
Raintree Systems is our sole source for EMR billing, reporting, and everything else. I'm a diehard...
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Culture, Value
Raintree Systems just switched to a new system for invoicing and payments for custom projects....
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Operations, Product
The design and the user interface could be improved. I do a little session with our providers after...
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Loyalty, Product
We have an HL7 integration with an instance of an EHR at a healthcare system. I would like to take...
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Relationship
Raintree Systems doesn’t reach out about day-to-day activities, workflows, and things like that. But...
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Culture, Value
The billing structure is pretty straightforward, but when I look at how much we pay monthly for an...
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Product, Value
We are overall super happy with Raintree Systems. When we compare them to other companies that do...
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Operations
Raintree Systems could work on the consistency and format of their training. The system's new...
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Product, Value
Raintree Systems doesn't integrate with our preferred scheduling solution. Raintree Systems also...
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Product
Raintree Systems could make the system more intuitive by providing consistent functionalities with...
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Relationship
Raintree Systems could reach out to us more to let us know about known issues caused by software...
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Relationship
We have seen a lack of proactive measures from the vendor. Raintree Systems is extremely reactive,...
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Loyalty, Relationship
We have not been very pleased with Raintree Systems in the last little while. They have made a good...
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Operations
The Raintree Systems’ knowledge base is somewhat user friendly, but we have to know exactly what we...
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Operations, Product
The product is pretty user friendly, and that is why I would still buy it today. It is super easy to...
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Culture, Loyalty
There are some up-and-coming products out there that are going to be useful for clinicians to use,...
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Value
Lately, there have been a lot of additional charges from Raintree Systems to get things done. If we...
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Product
The patient portal in Raintree Systems is not very user friendly, and the first thing that the...
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Operations
As we were going through the training during the onboarding process, we asked a lot of questions....
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Operations
The training was awful and very difficult to follow. The vendor would only let a few of us do the...
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Relationship
Raintree Systems is never proactive. They are always trying to clean up after the fact. A few people...
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Relationship
We have been in contact with Raintree Systems' top-level folks, and they all make promises of...
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Culture, Operations
Based solely on the product, what we have been able to do with it so far, and where we came from, we...
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Operations
Initially for the onboarding process, we were told a certain time frame of when we would be able to...
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Relationship
Raintree Systems' support is awful. We are very patient people, but the vendor's support service has...
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Loyalty, Value
The system's capabilities are incredible. Before, we had a very cut-and-dry, old-school system that...
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Relationship, Product
When little glitches or things happen, it would be way better if we could actually get support...
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Relationship
More recently, Raintree Systems has been quicker to pick up the phone and call after we put in a...
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Loyalty
Initially, it felt like Raintree Systems was a mom-and-pop operation, but now it is moving to be...
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Operations
When Raintree Systems does an upgrade, we get a PDF of the changes they are making, and I would...
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Operations, Product
Raintree Systems has a feature where we have something that is like Google for the system. We can...
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Relationship, Operations, Product
The Raintree Systems platform is pretty good, and it is pretty easy to teach to someone else. It is...
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Loyalty, Product
Raintree Systems is not easy to customize to a practice's specific needs. For example, we are a...
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Value
The cost for adding templates that some of our clinicians want in Raintree Systems seems really...
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Relationship
When I put in a service ticket with Raintree Systems and get a response, sometimes I don’t even...
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Relationship
I have been really satisfied with Raintree Systems. I think their customer service team has been...
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Product
Raintree systems is very intuitive, and I really like the BI that they use. It has been really...
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Relationship
Because of the customer service, I would not choose to buy the product again. It takes the vendor a...
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Operations, Product
My overall experience using Raintree Systems has been good. It was good for the most part until the...
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Value
I guess the organization feels like they are getting their money's worth. Raintree Systems is doing...
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Product, Value
Raintree Systems is a good product. I would recommend it so a company could get a feel of it to see...
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Relationship
Raintree Systems doesn’t keep their promises because of their help desk system. When we do run into...
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Relationship, Operations
We have never had any updated training. Unless we call and ask for something, Raintree Systems...
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Loyalty, Value
I have watched Raintree Systems' services deteriorate over the last few years, to the point that we...
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Product
Raintree Systems does a good job in that it is an all-inclusive solution for our practice in terms...
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Relationship
We are longtime users, and I have some people at Raintree Systems who I can go directly to, but they...
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Relationship
The product is pretty solid for what it does, but the vendor is pretty much in denial. I have...
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Loyalty, Relationship
The tangible outcomes are about the financial strength of Raintree Systems in terms of our billing...
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Relationship
Communication is a huge problem. Raintree Systems needs to improve their communication. When I try...
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Relationship, Product
Raintree Systems seems to be very focused on the very large multistate, multiclinic operations, and...
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Loyalty, Product
Raintree Systems began their EHR work strictly from a therapy standpoint, and then they added...
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Relationship
There have been major changes in Raintree Systems with the surprising death of their founder. There...
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Operations, Product
The upgrades have not been helpful. We have had more issues than benefits. The inconsistencies in...
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Operations
The initial training was good. I have not had any ongoing training.
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Product
We would like Raintree Systems to focus on the design, stability, and reliability of the web-based...
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Product
It is nice that Raintree Systems is web based, so we can access it from any computer or even from a...
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Product
The pediatric notes are in the SOAP format, but the assessment part does not populate in the final...
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Relationship
When I call the customer service team, they try to be helpful and are very kind, but they can't...
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Relationship, Product
Raintree Systems lacks opportunities to connect with other vendors and the ability to get us custom...
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Relationship
We need to have an electronic interface with a third party. That third party provides a service to...
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Relationship
I don't think Raintree Systems has ever told us something that could be a problem.
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Product
Some of the business that we do is pretty unique, so we are not able to customize some of the things...
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Relationship
Raintree Systems’ support is usually pretty timely.
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Relationship
I went to one of Raintree Systems’ roadshows, and I am not alone; many people are frustrated with...
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Operations
We had a negative situation with Raintree Systems, and they never offered us any training. They gave...
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Operations, Value
Raintree Systems' product works, but it is not user friendly. It is effective but not as effective...
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Product, Value
Raintree Systems is not cloud based, and the vendor doesn't seem to want to, and that is the biggest...
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Product
I like Raintree Systems’ flexibility. We can use the platform in many different ways. It is not one...
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Relationship, Operations
I like how Raintree Systems listens to customers. They do a lot of customer-facing events. For...
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Loyalty, Product
The UI is a little dated. I think Raintree Systems knows that, and they are working to make it more...
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Relationship, Product
Sometimes with flexibility comes challenges because if a product is too customizable, a customer has...
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Product
Raintree Systems can manage a lot of different things well, such as our billing, documentation, and...
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Operations
Raintree Systems offers a lot of things for training, but sometimes they are not very helpful. They...
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Relationship
The platform we use to put in support cases is not very user friendly, and there are technicians...
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Loyalty, Product
We are a specialized clinic, and Raintree Systems is not the best system for our practice. I...
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Relationship
We have struggled with Raintree Systems’ customer service team. They are not easy to work with. We...
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Value
We pay a flat rate. Raintree Systems has some itemized charges. We don't use a lot of those, and I...
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Culture
Back when we first started using Raintree Systems' product, they heard what we wanted, and they...
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Operations, Product
When we have new users, they complain a lot about how many clicks it takes to get to simple screens....
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Relationship
When I put in a ticket for help, the response used to be quick. In an instant, I would get someone...
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Product
Raintree Systems is one of the best companies for having everything in one place. We have one place...
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Loyalty, Relationship
Raintree Systems is a really great company, but as they have grown, and as any company grows, they...
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Relationship
We have a few extremely critical partners that we are trying to use in our business to innovate, and...
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Culture, Value
The vendor charges us essentially per note, so their pricing models just aren't advantageous for our...
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Product
The product’s uptime is pretty good. The system doesn't go down very often. That is obviously...
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Product
There are multiple things I don’t care for in the product. There are too many clicks to get from A...
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Relationship
The executives from Raintree Systems are arrogant. They are dismissive and contemptuous toward their...
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Product
Raintree Systems offers 1990s technology that has lagged far behind the standards we expect on our...
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Product
To customize the product, we have to get into a Raintree Systems queue, get into a web-based road...
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Product
Reports in the product are not intuitive or easily collectible, and it is difficult to base any...
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Operations, Product
There are too many things in Raintree Systems, so we don't know how to do everything. Once somebody...
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Operations, Product
There are too many hotfixes in Raintree Systems. When the vendor puts something out, they don't test...
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Relationship
With Raintree Systems, getting help with something can just take a very long time. The vendor's...
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Relationship
When there are big things coming, we know about them. If Raintree Systems is doing a system upgrade...
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Culture, Relationship
When we reached out to the vendor about something, we were bumped up the chain a lot to speak to...
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Operations, Product
The one thing that we had the most problems with was implementing our industry outcome measure. We...
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Product
We use the system by going into its chart in layers. I really wish that we could have different...
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Value
Raintree Systems is a relatively inexpensive platform compared to some others.
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Value
Raintree Systems has helped us out with any issues we have had or tweaks we have needed. Sometimes,...
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Operations, Product
Anytime we have reported a quirk in the system to the vendor, it has been after an update. The...
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Relationship, Operations
The help manual is really good. It is there when we have specific questions. Nothing has been pushed...
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Product
When I use the system, it works fine if I have good connectivity. The system is consistent, and its...
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Product
There was one particular function that we had been led to believe that the system would be able to...
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Operations, Product
We haven't been able to figure out how to do things like set a certain day each month as a staff...
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Product
The system has some good things from a compliance perspective. We can require different progress...
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Product
The web-based version of Raintree Systems is not good, and we can't delegate on the web-based...
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Relationship, Product, Value
I would like Raintree Systems to do what they say. The EMR doesn’t have some things I consider...
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Culture, Operations
Raintree Systems oversold the system. When the system was implemented, the vendor told us they had a...
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Operations
Ongoing training from Raintree Systems doesn't exist. The vendor helped initially train some people...
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Loyalty, Product, Value
We can't set up an API with the system and get data, and that is ridiculous. We cannot move forward...
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Relationship
Early on, there was good involvement from the people at Raintree Systems; now, it is nonexistent....
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Culture, Operations
After we switched over to Raintree Systems, I saw a Raintree Systems ad where the vendor was...
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Operations, Value
We have not received any training from Raintree Systems. We were trained by other companies that...
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Relationship, Value
Raintree Systems has a portal where we can ask individual questions, and they don't charge for...
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Operations, Product
Raintree Systems did have some sort of system where they imported a lot of the information from our...
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Product
When we look at the system, it looks like it was designed by a middle schooler or high schooler. It...
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Product
In terms of design, if we are working on a care plan or even if we are just writing our daily notes,...
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Relationship, Operations, Product
We have had a couple of issues where the whole entire system went down and we didn't have access at...
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Product
The system kind of does what it was intended to do. It is a system that we can use for documentation...
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Product
It would be good if the system at least integrated into our HR and payroll system because we have...
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Relationship
During the last few years with COVID-19, Raintree Systems has had trouble keeping up with demand. As...
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Operations, Product
I have been very pleased with Raintree Systems and haven't heard any of the physicians complain...
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Operations
Raintree Systems is very patient with us, and they offer yearly get-togethers where they help us...
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Operations
The implementation was extremely hard for our organization, and Raintree Systems did a good job of...
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Product, Value
There are times when we want customizations to be made, and Raintree Systems used to just do those...
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Culture
Raintree Systems sold their system very well. There were a lot of options, and we could customize a...
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Operations
The whole implementation of Raintree Systems was awful. The documentation on the billing end...
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Relationship, Product
It would be nice if our bigger issues were taken into consideration for bigger fixes instead of...
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Relationship
When I call Raintree Systems’ support team, it is nice to be able to get somebody and get answers...
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Operations, Product
The system is great for documentation, and it is user friendly on that side. On the billing side, it...
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Value
We have been trying to get a feature added to Raintree Systems for months, and the vendor has given...
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Relationship
Creating a ticket with the vendor is never easy because every single thing takes forever. They will...
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Operations
The vendor’s initial training was great, but we haven’t had any additional training.
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Loyalty, Value
We run into a lot of product bugs in Raintree Systems. We cope with them, which shouldn't be okay...
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Product, Value
Raintree Systems is probably decent compared to the rest of the products in the market. Compared to...
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Product
The workflow in Raintree Systems is pretty good compared to what we have seen with some other...
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Relationship, Product
Raintree Systems needs to ask about the clinical side of things before they look at making EMR...
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Value
Raintree Systems charges us for every little thing. If we want to make any kind of changes for...
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Operations
Raintree Systems does not really do any training. They may do some minor training for the...
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Product
In the objective exam part of the system, there is a section for palpations. The flow and the...
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Product
Raintree Systems needs to look at making the process of making customizable valid templates easier....
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Relationship
I wouldn't say that Raintree Systems keeps all of their promises, but their support is very good,...
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Product
There are still some important things that we are working on with certain reports that the vendor...
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Operations
I need more administrative-level training. The vendor is going to charge me for that, but I feel...
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Loyalty
We went with Raintree Systems because it was the most compatible system that we could find with the...
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Relationship, Value
We feel like we are not acknowledged as a customer, and we never have any follow-up. We get left on...
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Operations, Product
The most recent tables for the tests available for our providers are not updated in the system. When...
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Relationship
The vendor communicates to us via email what changes are being made. The solution has a lot of...
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Operations
The ease of use for end users is pretty good. We are still doing some things the old-fashioned way....
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Operations
The training process was thorough. It covered a lot at once. Raintree Systems could have spread some...
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Operations, Product
The system is pretty rigid, and that is good, but that also can limit the freedoms we might need. We...
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Operations
Raintree Systems offers a lot of video training, and when I contact the support team, they answer my...
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Product
I like the functionalities in Raintree Systems. There are a lot of data points, and I especially...
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Relationship, Product
The ledgers in Raintree Systems are a little extensive and difficult to understand.
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Value
We are not happy with Raintree Systems, and we feel kind of stuck with it.
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Value
The biggest promise that Raintree Systems made was that our overall cost would go down from our...
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Loyalty
We primarily purchased the system because we were going through a merger and acquisition angle with...
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Product
I do give Raintree Systems credit because the system is always up, and we had an experience with...
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Product
We do not have end-user control of billing rules, and that is a huge issue for us. The vendor...
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Operations
Raintree Systems has conferences and webinars. We have attended pieces before, but we didn't find...
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Operations, Product
There is a manual built in to the Raintree Systems product, and that could be helpful.
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Operations
In the beginning, we were able to meet with representatives from Raintree and that was it, no more....
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Loyalty
We chose Raintree Systems because we were looking for something that could keep the data live and in...
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Relationship, Product
Raintree is a good product, but it is hard to get in touch with somebody when we need help with...
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Relationship
Raintree only allows one person to reach out to them, they have one email associated that our owner...
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Product, Value
There are things that the vendor updates consistently, but it basically changes the look of things,...
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Value
I am nickel-and-dimed by Raintree Systems for everything I ask them for. If I ask them for support...
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Operations, Product
The visual setup of the provider dashboard is nice. I like how the charts are laid out.
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Relationship, Product
Raintree Systems pushes updates smoothly, and even if they don't tell us updates are coming in, the...
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Operations
I appreciate that Raintree Systems has fairly consistent webinars and live training sessions. Those...
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Product
Working with Raintree Systems has been one of the most horrific experiences during my time in...
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Relationship
Raintree Systems' customer support is terrible, and the vendor is disorganized. They don’t do well...
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Loyalty
I do not think we are going to stay with Raintree Systems because there is so much bad data in the...
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Relationship, Product
There are frequent unannounced updates that totally change the interface and create a lot of...
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Product, Value
The Raintree Systems product has a lot of predefined fields, and the product is very inflexible with...
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Relationship
Raintree Systems knows their updates might make problems, but they want us to trust that the updates...
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Value
There isn’t a situation where suddenly there is a bill and we wonder what in the world the charge...
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Relationship
I am not satisfied with Raintree Systems. Working with them has not been a good experience for me....
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Relationship, Operations
With a couple of new features in the Raintree Systems product, it seems as though Raintree Systems...
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Operations
Our EMR specialist found the conferences to be helpful and brought back nuggets of information that...
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Loyalty, Product
The Raintree Systems product was not designed to accommodate the nursing notes that we keep for our...
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Relationship, Product
In terms of integration, it is sometimes hard to tell whether the Raintree Systems product needs to...
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Operations, Product
Raintree Systems has gone away from users having to type to users clicking radio buttons, which...
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Relationship
I actually have a product manager that is assigned to me, so that helps a ton in terms of support....
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Culture, Value
With Raintree Systems, we are charged a certain dollar amount regularly, and we get a specific...
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Product
I like the quality of the data points that we can pull from the system. In the community education...
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Operations, Product
Raintree Systems isn't super intuitive, so users need to know what they are looking for. There is...
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Product
Most things in Raintree Systems' solutions aren't spelled out very well. I feel like users have to...
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Relationship
Raintree Systems gives us feedback when we contact them. Sometimes it takes them a long time to get...
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Relationship, Value
There are a couple of things I want to do, and I feel like Raintree Systems could do them, but I...
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Relationship
It takes so long for Raintree Systems' customer service team to respond and get the answers I need....
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Operations
Raintree Systems is good about setting up training if I ask for it, but it takes the vendor too long...
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Operations, Product
Raintree Systems' solution has a lot of pros because it can do a lot of things. It can do things...
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Value
We got charged to change something in the system, but that was because Raintree Systems had to bring...
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Product
My favorite thing about Raintree Systems is that it has a lot of automation. In our previous system,...
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Operations
Our implementation was bad. Part of that was because we did it in the middle of the COVID-19...
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Operations
When we started with Raintree Systems, they had a decent process in place to roll the system out....
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Operations, Product
We can see the capabilities of the system; it is just frustrating to learn them all. Everything had...
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Relationship, Product
I appreciate Raintree Systems’ transparency with all the changes they have made in the last year....
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Loyalty, Product
The system has driven us to become more efficient. There are very easy aspects to the Raintree...
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Operations, Product
We still have tickets that are unresolved. There should be a better way to break down visits in the...
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Product
The system's ability to drive outcomes is slow. If we don't know what to tell the system to do, it...
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Culture, Loyalty, Operations
The product will work as promoted as long as we know where to go to turn things on and make things...
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Relationship
We have to find a problem, ask a question, and then Raintree Systems will show us where things are...
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Value
We don't pay too much for the service we get, but lots of things we want are now an upcharge. We do...
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Relationship
The vendor's support is inconsistent and reactive. We constantly have things that we need help with,...
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Value
Previously, Raintree Systems was an individual product owned by a single owner. The company’s new...
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Value
Raintree Systems has a higher performance rate than a group of employees, and financially, the...
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Relationship
Raintree Systems has addressed a lot of customer concerns in their forums where they get input. They...
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Product
There is a learning curve with Raintree Systems, but that might be because of the customization we...
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Relationship
Sometimes there is a little delay in getting a question answered by Raintree Systems’ support team....
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Loyalty
I purchased Raintree Systems due to the individualization of the product, and that is the biggest...
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Product
Raintree Systems is very configurable. It has a lot of room for thinking outside of the box to...
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Relationship
We did a collaboration with the vendor, and it didn’t go well. Our support was not what it was...
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Operations, Product
When the vendor does updates, there is usually a bug or two in each package, but the issues are not...
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Value
The vendor charges for every single thing. And the company is going in a completely different...
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Operations, Value
We have to pay for training; we don't get that for free. The vendor should offer free training on...
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Culture
The original owner of Raintree Systems, Richard Welty, passed away. And since the new company took...
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