Revecore Complex Claims Services Commentary
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Brittani Oliver
Engagement Partner
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User Commentary
Loyalty, Relationship, Operations
Revecore is responsive. We are leaving one EHR and going to another, and Revecore has been...
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Relationship, Operations
We have been with Revecore for so many years, and we have developed relationships with the people we...
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Relationship, Operations
When we first went live with Revecore, we had problems with the person who was assigned to our...
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Relationship, Operations
When we send a certain type of claim to Revecore, we get a timely filing denial, so we question...
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Relationship, Operations
Revecore has always helped with contracts and pulling clauses that reduce our reimbursement out of...
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Relationship, Value
We do get a big monthly invoice from Revecore, and if the accounting department questions it,...
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Relationship
Revecore is definitely a great partner. They are able to give us deliverables and tell us where we...
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Relationship, Services
Revecore just does the follow-up on VA claims, and I wish that they would do some of the billing,...
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Value
Revecore was able to come in and get going pretty quickly. We have had a really good experience in...
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Loyalty, Relationship
We want to know where Revecore is going as an organization and how they can help us. We want to...
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Relationship, Services
I'm pretty satisfied with the reporting. We track ROI as we outsource to make sure the partnership...
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Services, Value
Revecore has done a pretty solid job. There isn't always a positive ROI from month to month with a...
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Services
The reporting package is very nice and detailed. It gives us all the trends going on with our...
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Relationship
With workers' comp, we have had some issues with Revecore following up on high-dollar claims in a...
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Relationship
We have a really good relationship with Revecore. The communication is very quick. Anytime we email...
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Relationship, Operations
Revecore has gone out of their way to help us get set up with underpayments and coding issues. When...
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Operations, Services
Revecore could be more communicative, and they could maybe even help with some of the implementation...
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Relationship, Operations
Revecore’s staff members are pretty knowledgeable. They are knowledgeable about how to work complex...
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Operations, Value
The expected outcome of using Revecore is improving and accelerating cash flow. Since our...
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Operations
I wouldn't recommend Revecore. I had a bad experience with them back when they were under a...
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Relationship
My advice to others using Revecore is to make sure that they are clear on their SLAs. That way, they...
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Relationship, Operations, Services
Revecore could be a better partner by adapting more, understanding our boundaries better, and...
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Operations
Revecore is not flexible, and there are times when I feel like they don't have the best interests of...
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Services
With Revecore's complex claims services, when hospitals have subrogation clauses in their contracts,...
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Relationship
The account manager from Revecore is an asset. They report to us on the top wins on a regular basis....
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Relationship, Operations
There isn't a lot of oversight needed with this engagement. Revecore gets the job done, and they...
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Relationship, Operations
Sometimes we have issues with Revecore closing an account because they say they are unable to reach...
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Relationship, Operations
Revecore is pretty good at giving us reports. They send us new reports and make sure that things are...
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Relationship, Operations
We have a great working relationship with Revecore, but to exceed our expectations, they would need...
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Relationship
I am happy with the services provided.
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Relationship
To exceed our expectations, Revecore needs to get a handle on the timely filing issues, which have...
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Relationship, Value
We have money that we would never have had without the firm's involvement. They are eliminating...
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Relationship, Services
Revecore doesn’t provide as much visibility into our numbers or performance metrics. That is an area...
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Loyalty, Relationship, Services
We plan on keeping Revecore for right now. We haven’t worked with them as long as we have with our...
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Relationship, Operations
Revecore just tends to return things quickly, and there is a liability that can come up in the long...
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Loyalty, Operations, Services, Value
Revecore is fair in their charges; they work hard for us. They are definitely worth the money and...
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Loyalty, Services
We send Revecore the claims. In the department, we have a liaison between our billing team and...
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Relationship
Revecore provides excellent support and has formed great working relationships. Any and all...
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Relationship, Operations, Services
Two things really stand out about Revecore. One is their knowledge and experience, and the other is...
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Relationship
We have built an excellent partnership with Revecore.
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Relationship, Services
We have a great personal relationship with our Revecore account representative, and we don’t really...
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Loyalty, Relationship
We have worked with Revecore for many years. We have enjoyed a relationship with them for a very...
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Operations, Services
With Revecore, we have had some concerns with aging accounts and reconciliation issues. Revecore has...
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Loyalty
I have recommended the firm. I have spoken with operational leaders about specific areas and...
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Services
We have experienced a few issues with inventory management and related processes, but we are...
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Loyalty, Relationship
Revecore is still doing a great job, and we will continue to keep using the firm for this work....
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Relationship, Services
If we ask our Revecore contact questions, they give us additional detailed reporting. Their...
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Relationship, Operations
Revecore can improve with third-party liability things, as well as things that are pending. We have...
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Relationship, Operations
Revecore could be better at working our accounts faster and more in-depth. They are having to send a...
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Relationship, Value
Revecore gave us a really good rate, but it is an introductory rate. The rate is great, but I don't...
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Relationship, Value
I don’t think I would buy services from Revecore again. The organization as a whole is too spread...
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Relationship
Revecore is timely with responses, and the person assigned to us is actively engaged.
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Operations, Value
Revecore is very quick to find the accurate insurance on motor-vehicle-accident claims. They provide...
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Relationship, Services
The people at Revecore are super knowledgeable and very friendly. They are easy to talk to and...
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Relationship, Services, Value
We require all our firms to do high-dollar calls, so we do regular high-dollar calls with Revecore...
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Operations, Services
Revecore has a very nice deck for reporting. We have sometimes used other partners and wanted to ask...
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Loyalty, Relationship, Services
We have had a very long partnership with Revecore. We really like them. They have been a valuable,...
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Loyalty, Operations, Value
We stay with Revecore because of the ROI. I know some other firms out there in the line of business...
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Relationship
Revecore's customer service is fantastic, and I would recommend their service to anybody.
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Relationship
I don’t know whether Revecore exceeds our expectations. They aren't doing badly, but I don’t know...
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Relationship, Services
By using Revecore's complex claims services, we were able to free up our staff to do some other...
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Relationship, Operations
Revecore's complex claims services are in our plans for the next few years. But we always like to...
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Relationship, Services
There haven't been any questions that my representative from Revecore hasn't been able to answer....
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Loyalty, Relationship
Revecore is outsourcing to offshore resources. We obviously want the same performance from their...
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Relationship, Operations, Services
Things are going really well with Revecore. Our main representative is great. I know they have a...
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Relationship, Operations
There are times we question certain things because there might be items in invoice reconciliation...
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Operations, Value
Our time with Revecore has been a roller coaster ride, but we are achieving a positive ROI. The...
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Relationship, Operations
Revecore’s reporting is good. They have even done a custom report that I have needed for some...
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Relationship
We do have regular meetings to touch base with one individual at Revecore, and those are good, but...
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Relationship, Value
With our firms, we expect regular reviews based on performance, as well as regular strategic...
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Loyalty, Value
We went with Revecore because their ROI numbers were higher than another firm we were looking at,...
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Commentary Summary
Comment Type Breakout