Revecore Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations
Revecore consistently exceeds expectations in the nature of the training they provide, and they are...
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Relationship
We have recurring meetings with our representative, and they go over the reporting. Anytime we ask...
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Relationship, Value
We outsource to Revecore because we can't touch every account, so we expect them to be able to, and...
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Services
Compared to the other firms that are out there, Revecore is the strongest in workers' comp and motor...
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Value
Revecore needs to just be more aggressive, collect all our money, and help more with the fee...
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Relationship, Services
Revecore presents us with the reporting we ask for. We have asked for more details or to see data in...
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Relationship
Revecore’s staff have been good, but there has been a bit of turnover here and there. We have to get...
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Relationship, Services
With Revecore, things have definitely gotten less complicated because we can send claims directly to...
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Value
The firm's rates are very low, so we get our money's worth.
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Loyalty
We are using Revecore. We have looked at bringing the work in-house, but we might move the work to...
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Loyalty, Relationship
Throughout any acquisitions with Revecore, we have retained the same representative, and we have...
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Relationship
We don't get the follow-ups that should be done on our accounts. I constantly have to point out to...
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Relationship, Services
Particularly with complex claims, the firm knows far more about the regulations than I do.
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Relationship
My main contact from Revecore is phenomenal. That person is very responsive. They will research...
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Relationship
We had an issue where we had to redo work in the system, and fixing things took a lot of work. So we...
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Relationship, Services
Revecore is doing well with the fundamentals of following up with claims very actively, but they...
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Relationship
I'm dissatisfied that I haven't heard from the firm's staff, but I want to be fair. A lot of people...
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Operations, Services
This is not solely due to Revecore or solely due to us, but we found that we had a bit of a process...
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Value, Value
Revecore avoids nickel-and-diming; however, we would like Revecore to get involved in more...
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Relationship, Relationship, Operations, Operations
Revecore took over our workers' compensation and implant invoices. We provided some training, but...
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Relationship, Value, Value
On an invoice from Revecore recently, there was an incorrect charge. When we brought that to their...
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Relationship, Relationship
Revecore is very knowledgeable in motor vehicle accident claims, and that is a strength we don’t...
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Services, Services
My team members struggle with reading the account notes from Revecore. When the notes feed over to...
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Relationship, Relationship, Services
Revecore has a product. They stand behind it and drive it, but I don't see a lot of strategic...
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Relationship, Relationship, Services, Services
Revecore executes things okay. We didn't have any trouble with deployment, and things are going...
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Relationship, Relationship, Operations
Revecore could be more open to ideas of improvement. They ask whether there are things they could...
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Relationship, Relationship
There was a concern that Revecore’s representatives were getting pretty aggressive. However, they...
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Relationship, Relationship
We have access to the right people at Revecore to solve problems. The firm is engaged at the...
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Relationship, Relationship, Value, Value
We have a really great relationship with Revecore. They have been a great partner. We have struggled...
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Loyalty, Loyalty
At one point, we did what we called "the bake-off" just because one of our VPs wanted to see what...
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Value, Value
Revecore really keeps a clean book of business. They are well worth what we pay them. Their ROI is...
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Relationship, Relationship
The highlight of this firm is the people. We have had consistency with the firm for years because we...
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Relationship, Relationship, Value, Value
If we have any issues, the firm is very quick about turning things around. The only downside is that...
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Relationship
We have high demands as a client, and Revecore is very quick to meet our requests and demands....
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Relationship, Services
The way we send information to Revecore isn't always 100% complete. The data files do not have...
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Relationship
Revecore is very easy to work with. I can call a specific representative at any time, and they will...
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Services
I like the consistency in how the firm works accounts. I like the way their system is set up and the...
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Relationship, Relationship
Revecore has been great to work with. If we have questions or want to change a process, they are...
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Relationship, Relationship
Revecore’s greatest strength is that they are able to focus; they have specific groups of people...
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Services, Services
Revecore could speed up the processing of claims with payers, especially with workers' comp and...
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Relationship, Relationship, Value, Value
In working with Revecore, we have seen a decrease in A/R and an increase in revenue. One of the...
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Relationship, Relationship
We have a very close business partnership with Revecore. The vendor has expertise in both workers'...
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Relationship, Relationship, Value, Value
Revecore's workers' compensation services are their greatest strength. The firm has experience, and...
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Services, Services
We haven't had any problems with Revecore so far, but they could improve a bit with their...
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Relationship, Relationship
Our contact at Revecore is on the ball. I really appreciate the ability to have a one-on-one meeting...
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Operations, Operations, Operations
From the time we signed the contract, we started working through the file build process and the...
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Relationship, Relationship, Relationship
Because Revecore’s leadership and implementation team continues to communicate on a recurring basis,...
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Services, Services, Services
I don’t have any complaints about Revecore. But one thing I would tell others is that account...
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Loyalty, Loyalty, Loyalty
The firm has been in a growth mode for a little while, and they have been acquiring different...
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Relationship, Relationship, Relationship
Revecore takes relationships very seriously, so we have a very strong relationship and a close...
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Services, Services, Services, Value, Value, Value
The outcomes we have seen include performance improvement and revenue improvement over the previous...
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Operations, Operations, Operations
We have some opportunities for improvement with Revecore on a line of work that we sent them. The...
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Relationship, Relationship, Relationship, Operations
Revecore is incredibly knowledgeable about our organization, but I don't know whether this process...
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Relationship, Relationship, Relationship, Value, Value, Value
Because of Revecore's services, we have seen a decrease in A/R. Revecore is very efficient and...
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Relationship, Relationship, Relationship
Some of Revecore's strengths are that they are easy to work with and that they are super open. We...
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Relationship, Relationship, Relationship, Operations
In our motor vehicle accident area, the firm has done a great job. We get on a call with the firm to...
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Relationship, Relationship, Relationship, Services, Services, Services
Everything is great with Revecore. I have no issues with them at all and haven't for years. The firm...
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Services, Services, Services
Revecore’s reporting is very detailed, and they are constantly revamping it to make it very user...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
I call my Revecore account representative with questions, and they always make themselves available....
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Relationship, Relationship, Relationship, Value, Value, Value
We had an enhancement made to our portfolio, and Revecore helped us uncover quite a bit of money...
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Relationship, Relationship, Relationship, Services, Services, Services
What I like most about Revecore is we have been using them in some form or another for quite a long...
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Services, Services, Services
Revecore is strong with motor vehicle and workers' compensation claims. Our VA turnaround has also...
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Relationship, Relationship, Relationship
There is always a need for improvement, but we meet with Revecore routinely and have a great...
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Value, Value, Value
We were losing money left and right and were unable to keep up our staffing. The firm is turning...
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Relationship, Relationship, Relationship
We have not come across anybody at Revecore that is not there to help us. We can call the firm...
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Relationship
If I were to recommend Revecore’s service to a peer or friend, I would say the firm's reporting is...
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Relationship, Relationship
Revecore is a good, solid company that feeds into our mission. They collect well for us, and I just...
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Relationship, Relationship, Services, Services
Revecore has made some changes and has partnered with other companies, and that has only made them stronger....
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Value, Value
Revecore's services are great for workers' compensation. The firm’s return rate is excellent, and...
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Value, Value, Value, Value
An outcome we have seen from utilizing Revecore's services is definitely decreased A/R days with...
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