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Revecore Complex Claims Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Revecore is performing very strongly in the workers' comp arena. There's always room for...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

I'm not completely satisfied with the firm’s performance for MVA. When I compare them to our prior...

Comment Tone Negative
Pillars Relationship, Services, Value
Evaluation Unrated

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Director

We've had a couple of different primary points of contact at Revecore, so we've had some turnover there....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would tell others that using Revecore for MVA claims brought a lot of administrative burden back...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

Revecore’s monthly reporting is good in terms of presentation. However, one of the things that we...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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VP/Other Executive

Revecore does a good job for us with their performance on complex claims.

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore is very knowledgeable and always willing to look at different ways of doing things. They...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Our organization has had a very successful relationship with Revecore for many years. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore has a great monthly reporting package, and they are always willing to update it if we want...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Revecore is exceeding our expectations because their customer service is above and beyond what we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would tell another provider that Revecore pays a lot of attention to detail. They make sure they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would expect Revecore to be more proactive in driving outcomes; there should be more driving from...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Revecore pushes reports to us, so they try to meet our needs. They’ve been fine as a firm. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our relationship with Revecore is that I scratch their back, they'll scratch mine. It's not a love...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Revecore has a lot of return files, and they punt those back to us to do a lot of that legwork....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Our Revecore representative is extremely attentive and knowledgeable, and there is a fast turnaround...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore is responsive. We are leaving one EHR and going to another, and Revecore has been...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

We have been with Revecore for so many years, and we have developed relationships with the people we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

When we first went live with Revecore, we had problems with the person who was assigned to our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

When we send a certain type of claim to Revecore, we get a timely filing denial, so we question...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore has always helped with contracts and pulling clauses that reduce our reimbursement out of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We do get a big monthly invoice from Revecore, and if the accounting department questions it,...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Revecore is definitely a great partner. They are able to give us deliverables and tell us where we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore just does the follow-up on VA claims, and I wish that they would do some of the billing,...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore was able to come in and get going pretty quickly. We have had a really good experience in...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We want to know where Revecore is going as an organization and how they can help us. We want to...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

I'm pretty satisfied with the reporting. We track ROI as we outsource to make sure the partnership...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore has done a pretty solid job. There isn't always a positive ROI from month to month with a...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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VP/Other Executive

The reporting package is very nice and detailed. It gives us all the trends going on with our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

With workers' comp, we have had some issues with Revecore following up on high-dollar claims in a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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We have a really good relationship with Revecore. The communication is very quick. Anytime we email...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Revecore has gone out of their way to help us get set up with underpayments and coding issues. When...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore could be more communicative, and they could maybe even help with some of the implementation...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

Revecore’s staff members are pretty knowledgeable. They are knowledgeable about how to work complex...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The expected outcome of using Revecore is improving and accelerating cash flow. Since our...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

I wouldn't recommend Revecore. I had a bad experience with them back when they were under a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

My advice to others using Revecore is to make sure that they are clear on their SLAs. That way, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore could be a better partner by adapting more, understanding our boundaries better, and...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Revecore is not flexible, and there are times when I feel like they don't have the best interests of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

With Revecore's complex claims services, when hospitals have subrogation clauses in their contracts,...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Director

The account manager from Revecore is an asset. They report to us on the top wins on a regular basis....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There isn't a lot of oversight needed with this engagement. Revecore gets the job done, and they...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Sometimes we have issues with Revecore closing an account because they say they are unable to reach...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Revecore is pretty good at giving us reports. They send us new reports and make sure that things are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have a great working relationship with Revecore, but to exceed our expectations, they would need...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

I am happy with the services provided.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

To exceed our expectations, Revecore needs to get a handle on the timely filing issues, which have...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

We have money that we would never have had without the firm's involvement. They are eliminating...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Revecore doesn’t provide as much visibility into our numbers or performance metrics. That is an area...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

We plan on keeping Revecore for right now. We haven’t worked with them as long as we have with our...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Manager

Revecore just tends to return things quickly, and there is a liability that can come up in the long...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Revecore is fair in their charges; they work hard for us. They are definitely worth the money and...

Comment Tone Positive
Pillars Loyalty, Operations, Services, Value
Evaluation Unrated

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Manager

We send Revecore the claims. In the department, we have a liaison between our billing team and...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Manager

Revecore provides excellent support and has formed great working relationships. Any and all...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Two things really stand out about Revecore. One is their knowledge and experience, and the other is...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

We have built an excellent partnership with Revecore.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have a great personal relationship with our Revecore account representative, and we don’t really...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We have worked with Revecore for many years. We have enjoyed a relationship with them for a very...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

With Revecore, we have had some concerns with aging accounts and reconciliation issues. Revecore has...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

I have recommended the firm. I have spoken with operational leaders about specific areas and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We have experienced a few issues with inventory management and related processes, but we are...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

Revecore is still doing a great job, and we will continue to keep using the firm for this work....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

If we ask our Revecore contact questions, they give us additional detailed reporting. Their...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore can improve with third-party liability things, as well as things that are pending. We have...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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