RevSpring: Patient Engagement (Talksoft)
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Director

We have looked at other vendors, and we definitely have a good cost for quality with RevSpring.

May 2022
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Director

RevSpring does a good job of keeping up with things, researching, and developing things.

May 2022
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Director

RevSpring could do a better job of being proactive. They don’t necessarily say when there is...

May 2022
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Director

The product's implementation is pretty good. RevSpring had good support for that. We don't use a lot...

May 2022
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Director

We get a pretty good response from our support teams when we need help. It is really easy to get a...

May 2022
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Director

The product quality is pretty good. The product doesn't have a lot of downtime, even with...

May 2022
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VP/Other Executive

I like the product’s usability. It is functional for everyday practice.

May 2022
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VP/Other Executive

The only major issue I have with the product is the billing. The vendor needs to make the automated...

May 2022
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Manager

We thoroughly appreciate and enjoy the product, especially now because we are very short staffed. It...

May 2022
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Manager

Our patients have had to get used to the nonpersonal reminder system, but what is nice with...

May 2022
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Manager

The process of setting up our system and working with the sales and customer service representatives...

May 2022
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Manager

I looked at a couple of other vendors, but the integration process with our EMR vendor made me stick...

May 2022
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Manager

We have some patients that frequently come in, and that has given us an opportunity to see what...

Apr 2022
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Manager

The vendor could improve the email template so that it could look more aesthetically pleasing. Right...

Apr 2022
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Manager

In the past, we did our reminder calls ourselves, and we had quite a few no-shows. That was a lot of...

Apr 2022
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Manager

The solution calls patients and sends emails and text reminders. It might be a lot for our patients,...

Apr 2022
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Manager

The vendor has helped explain everything when we have asked. The system is still new to us. There...

Apr 2022
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Manager

The product has a set cost. It isn't like an ice cream bar where we have to pay for each topping....

Apr 2022
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Manager

The product's implementation was hard, but the vendor was very helpful. From the beginning, I dealt...

Apr 2022
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Manager

Integration was a challenge we had initially with the product. RevSpring depends on the PM system to...

Apr 2022
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Manager

I wish we got the product sooner. It has been very helpful for us with our time management because...

Apr 2022
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Manager

The product has its hiccups and glitches, but I don't know whether it is feasible to get everything...

Apr 2022
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Manager

The vendor has wonderful support. I haven't had to call the support people that often, but when I...

Apr 2022
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Manager

When we were looking for a product that did what RevSpring's product does, we had to rely on our PM...

Apr 2022
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Manager

We constantly have to change the messages that we send to our patients. The vendor has never given...

Apr 2022
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Manager

The vendor hasn't charged us for anything extra. We would absolutely tell our peers to get the...

Apr 2022
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Manager

I had a lot of follow-up questions after our initial training. I had to look through the system on...

Apr 2022
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Manager

In the past, some of our patients received reminder calls from the solution for canceled...

Apr 2022
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Manager

We have to go to a website to put in tickets for any changes that we want to see in the product....

Apr 2022
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Manager

We have a broad spectrum of patients. The product is really easy for some patients, but it confuses...

Apr 2022
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Manager

We were on RevSpring's software, and then we went over to another product because RevSpring was not...

Apr 2022
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Manager

Our experience with RevSpring has been phenomenal. What I have found to be so encouraging is that...

Apr 2022
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Manager

The vendor is more accessible now than they were in the past. I love the coffee talks that they...

Apr 2022
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Manager

Everything is automated, so RevSpring's system is very easy for the patients. The reminder system is...

Mar 2022
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Manager

The vendor went from Talksoft to RevSpring, and the product is not nearly as good as it used to be,...

Mar 2022
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Manager

We have a lot of challenges with customer service. I reached out to the vendor months ago for a...

Mar 2022
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Analyst/Coordinator

RevSpring is always really good to work with and will implement changes when necessary.

Mar 2022
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Director

RevSpring has a lot to offer. They are coming up with new technology all the time. We haven’t taken...

Mar 2022
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Director

If we were in the same place that we were in when we started using RevSpring's product, I would buy...

Mar 2022
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Director

RevSpring offers training anytime we want it. But RevSpring's product is not one of those things...

Mar 2022
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Director

The RevSpring system is a piece of cake. I would recommend RevSpring's product if that were what...

Mar 2022
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Director

I don't know that I have ever had a conversation with an executive at RevSpring or anyone beyond the...

Mar 2022
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Manager

We haven't had any training from RevSpring since the initial start-up. As far as I know, nothing has...

Feb 2022
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Manager

Connecting the system with our EMR was very straightforward. I remember some phone calls back and...

Feb 2022
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Manager

Sometimes I get complaints from patients who say that the voicemail or the text message they got...

Feb 2022
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Manager

The system is very basic and incredibly straightforward for patients. If they get a text, patients...

Feb 2022
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Manager

We have not needed to go in any new direction, so it has not been necessary for RevSpring to provide...

Feb 2022
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Manager

I don't actually need to get support from RevSpring, and that is always a good thing. That means...

Feb 2022
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Manager

Our no-shows have decreased since we started using RevSpring's system. I wouldn't say that RevSpring...

Feb 2022
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Director

RevSpring is still a relatively new player. When we have a new product from them, they are great to...

Feb 2022
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Director

RevSpring charges us for everything, but most things have flat fees. The plan that we signed up with...

Feb 2022
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Director

The product is pretty thorough and easy for me to use. I deal mostly with the statements and the...

Feb 2022
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Director

We have regular meetings with an account manager at RevSpring who reviews what is going on with us....

Feb 2022
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Director

When we bring things up with RevSpring’s support team, they are very quick to see the issues and fix...

Feb 2022
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Director

Our account manager is very responsive and takes care of issues. They are able to facilitate and...

Feb 2022
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Director

RevSpring’s payment portal is very easy and intuitive to get into. We also use it for our...

Feb 2022
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Director

The system is very easy to use, but it doesn't fully interface with our EMR. If a patient comes to...

Feb 2022
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Director

RevSpring’s implementation team was really great when we were going live. They were very thorough in...

Feb 2022
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Manager

The vendor keeps promises to the best of their ability. The vendor's support teams are very...

Jan 2022
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Manager

The vendor regularly gives us refunds when there are issues. The vendor avoids charging for every...

Jan 2022
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Manager

With anything that we have run into with ease of use, technology, and errors, RevSpring has been...

Jan 2022
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Manager

If we have a patient that is scheduled today to receive reminders for an appointment that happens a...

Jan 2022
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Manager

With Talksoft, I treat no news as good news. If I don't hear about the system, that means it is...

Jan 2022
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Manager

We haven't had any problems with the product. We would like to renegotiate our price, as it has been...

Jan 2022
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Manager

RevSpring would like to sell us something every chance they get, but we don't want to have sales...

Jan 2022
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Manager

We were promised two things when we signed up for Talksoft, and one of them was a reduction in our...

Jan 2022
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Manager

Things with RevSpring have been very good. We have a good working relationship, and the vendor...

Jan 2022
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Manager

There is always room for improvement. We would like to see easier functionality within the online...

Jan 2022
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Analyst/Coordinator

It would be helpful if RevSpring's solution could integrate with different EHR systems a little...

Dec 2021
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Analyst/Coordinator

Phone support is nonexistent from RevSpring. The vendor has a ticketing system online, and their...

Dec 2021
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Analyst/Coordinator

There is not really much new coming out from RevSpring. Their software has been the same for the...

Dec 2021
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Analyst/Coordinator

We are using RevSpring's solution as our appointment reminder platform. Patient satisfaction surveys...

Dec 2021
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Analyst/Coordinator

The issues patients have with RevSpring are more due to patient education and patients understanding...

Dec 2021
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Analyst/Coordinator

RevSpring's solution is difficult to use for the office staff. I am one of the only ones in our...

Dec 2021
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Analyst/Coordinator

Knowing what I know now, I would buy RevSpring's product again. There was a point a while ago that...

Dec 2021
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Manager

RevSpring's system is easy to use once someone gets accustomed to it. When I have an issue,...

Nov 2021
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Manager

Sometimes our patients have two appointments on the same day, but the system gives a reminder call...

Nov 2021
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Manager

RevSpring’s support is outstanding. When we submit a ticket, the support people are generally very...

Oct 2021
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Manager

Initially, there is a lot of work involved with the RevSpring system. But once we get it going, the...

Oct 2021
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Manager

RevSpring has a new portal that we can take advantage of, and that is really nice. We can go in...

Oct 2021
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Manager

The RevSpring system is not currently integrated with our EMR. I use another product to create a...

Oct 2021
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Manager

We have an email list of people within each office that receives emails from patients directly when...

Oct 2021
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Manager

There have been a couple of instances where I have had to remind RevSpring that they weren’t...

Oct 2021
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Manager

RevSpring used to have training videos that were very helpful, but they were included in Dropbox,...

Oct 2021
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Manager

Our biggest problem is with our multispecialty offices. They have one account number for multiple...

Oct 2021
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Manager

In some cases, like with COVID-19, Talksoft went ahead and set up the template for the message that...

Oct 2021
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Manager

Canned reporting is available in the Talksoft system. It lets the office know how much they lost,...

Oct 2021
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Manager

We also use another product, and one facility is using it to notify their patients about...

Oct 2021
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Manager

With RevSpring. If there is an issue, they always make sure that the system is up and running by the...

Sep 2021
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Manager

RevSpring has been helpful when I call them and say that I need to do a new voicemail or a new...

Sep 2021
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Manager

We are satisfied with RevSpring's system. We use it for telephone reminders for appointments....

Sep 2021
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Manager

There are some things that I believe could be done a little better. When we have submitted new...

Sep 2021
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Manager

There are some patients that do not want to receive a text. We have the capability to remove the...

Sep 2021
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Manager

I can submit the information for new providers and different types of appointments to RevSpring....

Sep 2021
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Manager

Since we implemented the system, our no-show rate has decreased significantly.

Sep 2021
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Manager

We are moving away from the solution and more toward text-to-pay solutions. That is the way of the...

Aug 2021
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Manager

The solution's messages can be tailored for patients.

Aug 2021
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Director

I would not buy this product again. My biggest hesitation is with its appointment reminders. When we...

Aug 2021
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Director

The vendor didn't provide a lot of training. Everything was done through email. Then, the vendor...

Aug 2021
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Director

The solution's interfaces would be better if they were controlled by customers with more visual...

Aug 2021
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Director

The support that we have received from the vendor has been pretty decent. When it comes to vendor...

Aug 2021
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Director

As our overall experience stands now, our satisfaction will probably go down in the future....

Aug 2021
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Manager

RevSpring: Patient Engagement is very sufficient, and it seems to work well. It took us a while to...

Aug 2021
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Manager

RevSpring gave us diverse reminders for each facility. We could do a phone call, a text, or an...

Aug 2021
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Manager

Generally, we involve RevSpring in things. There is a support portal that we can use. When we want...

Aug 2021
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Manager

The solution will try each mode of communicating with a patient. When it gets a response from one...

Aug 2021
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Manager

We had something with another vendor that we thought would be beneficial, but that vendor didn't...

Aug 2021
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Manager

I like that the solution gives patients the option to receive either a text reminder or a phone call....

Jul 2021
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Manager

I often hear patients say that they received the text that the system sent them, but that it sent...

Jul 2021
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Manager

The solution has met our wants and needs, but we don't really know how to use it. It does what it...

Jul 2021
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Manager

I wish that the vendor would do more to reach out and promote their products. I don't know whether...

Jul 2021
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Manager

If someone cancels an appointment in the solution, then it doesn't cancel immediately the way that...

Jul 2021
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Director

I probably wouldn't buy the product again. I used another product in the past that seemed to be more...

Jul 2021
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Director

The system works. It provides appointment reminders in three different formats, so the functionality...

Jul 2021
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Director

I don't hear from the vendor at all about issues or the future of anything. A different vendor has...

Jul 2021
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Manager

I have definitely seen some people have trouble responding appropriately in RevSpring's system....

Jul 2021
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VP/Other Executive

I can't think of anything the vendor said the system would do that it doesn't do, but the SSO...

Jul 2021
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CEO/President

I switched to Talksoft from another vendor because there was better value, and Talksoft was more...

Jul 2021
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CEO/President

So far, our implementations have been perfect. We ask for changes more often than Talksoft is...

Jul 2021
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CEO/President

Talksoft's system works well with our EMR; the integration is not a problem and is pretty much...

Jul 2021
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CEO/President

The vendor does not nickel-and-dime. My first X number of calls are charged at a bulk rate, and then...

Jul 2021
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CEO/President

I wasn't involved in the original training; the office staff was involved. The office staff must...

Jul 2021
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CEO/President

We have had no issues with quality or reliability. The product is exceedingly simple. We can look at...

Jul 2021
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CEO/President

Both the phone and web support are very good. When I feel uncomfortable or I don't know how to...

Jul 2021
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CEO/President

The vendor has always given me a representative who can speak to whatever questions I have and can...

Jul 2021
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Manager

RevSpring's system is interfaced with our EMR, so that is a plus. When RevSpring does the reminder...

Jun 2021
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Manager

The ease of use is great. I have never had any complaints from patients about the product in terms...

Jun 2021
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Manager

Integrating the system with our EMR was very easy. Basically, I filled out a form and sent it to our...

Jun 2021
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Manager

RevSpring is very good at communicating with us. We don’t have any major issues with them. They take...

Jun 2021
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Manager

No one has ever reached out to us to see how things are going. I wish they would. For loyal...

Jun 2021
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Analyst/Coordinator

The product is definitely part of our long-term plans because it is the only product that works with...

Jun 2021
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Analyst/Coordinator

A few years ago, the vendor didn’t charge for every little thing. But then there was a transition...

Jun 2021
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Analyst/Coordinator

Everything changed when the vendor changed their name from Talksoft to RevSpring. Before the...

Jun 2021
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Analyst/Coordinator

I don’t remember a time when the vendor was proactive and called us. They are always reactive, and...

Jun 2021
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Analyst/Coordinator

Generally, I see the vendor trying to do new things. As far as the ease of use goes, not just anyone...

Jun 2021
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Analyst/Coordinator

We would like for the product to have a two-way texting feature. Right now, it only allows patients...

Jun 2021
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Analyst/Coordinator

When we do upgrades, we don’t get involved in any of the upgrades at all. The vendor just lets us...

Jun 2021
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Analyst/Coordinator

We have resolved some patient complaints with everyday things using the Talksoft product. If a...

May 2021
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Analyst/Coordinator

RevSpring should notify the consumer of any issues with reminders or satisfaction surveys going out....

May 2021
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If someone does not have strong knowledge of computers and technology, it may be very difficult to...

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In terms of outreach, we have had a lot of vendors offer different things to us for reminder...

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RevSpring has been pretty consistent. There have been some hiccups here and there with reminders not...

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