RevSpring: Patient Engagement (Talksoft)
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Adam Cherrington
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

When I think of the Talksoft Appointment Reminder software, I think of two things. I think of the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

RevSpring's system is great, and we haven't had any issues. When we do have little tweaks, the...

Jun 2022
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Director

ROI / Cost (care and feeding)

We have looked at other vendors, and we definitely have a good cost for quality with RevSpring.

May 2022
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Director

Technology

RevSpring does a good job of keeping up with things, researching, and developing things.

May 2022
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Director

Service and Support

RevSpring could do a better job of being proactive. They don’t necessarily say when there is...

May 2022
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Director

Implementation and Training

The product's implementation is pretty good. RevSpring had good support for that. We don't use a lot...

May 2022
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Director

Service and Support

We get a pretty good response from our support teams when we need help. It is really easy to get a...

May 2022
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Director

Functionality and Upgrades

The product quality is pretty good. The product doesn't have a lot of downtime, even with...

May 2022
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VP/Other Executive

Functionality and Upgrades

I like the product’s usability. It is functional for everyday practice.

May 2022
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VP/Other Executive

Sales and Contracting

The only major issue I have with the product is the billing. The vendor needs to make the automated...

May 2022
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Manager

Functionality and Upgrades

We thoroughly appreciate and enjoy the product, especially now because we are very short staffed. It...

May 2022
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Manager

Functionality and Upgrades

Our patients have had to get used to the nonpersonal reminder system, but what is nice with...

May 2022
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Manager

Implementation and Training

The process of setting up our system and working with the sales and customer service representatives...

May 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I looked at a couple of other vendors, but the integration process with our EMR vendor made me stick...

May 2022
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Manager

Future Outlook

We have some patients that frequently come in, and that has given us an opportunity to see what...

Apr 2022
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Manager

Functionality and Upgrades

The vendor could improve the email template so that it could look more aesthetically pleasing. Right...

Apr 2022
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Manager

ROI / Cost (care and feeding)

In the past, we did our reminder calls ourselves, and we had quite a few no-shows. That was a lot of...

Apr 2022
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Manager

Functionality and Upgrades

The solution calls patients and sends emails and text reminders. It might be a lot for our patients,...

Apr 2022
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Manager

Lessons Learned

The vendor has helped explain everything when we have asked. The system is still new to us. There...

Apr 2022
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Manager

ROI / Cost (care and feeding)

The product has a set cost. It isn't like an ice cream bar where we have to pay for each topping....

Apr 2022
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Manager

Implementation and Training

The product's implementation was hard, but the vendor was very helpful. From the beginning, I dealt...

Apr 2022
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Manager

Interfacing and Integration

Integration was a challenge we had initially with the product. RevSpring depends on the PM system to...

Apr 2022
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Manager

ROI / Cost (care and feeding)

I wish we got the product sooner. It has been very helpful for us with our time management because...

Apr 2022
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Manager

Functionality and Upgrades

The product has its hiccups and glitches, but I don't know whether it is feasible to get everything...

Apr 2022
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Manager

Service and Support

The vendor has wonderful support. I haven't had to call the support people that often, but when I...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

When we were looking for a product that did what RevSpring's product does, we had to rely on our PM...

Apr 2022
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Manager

Functionality and Upgrades

We constantly have to change the messages that we send to our patients. The vendor has never given...

Apr 2022
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Manager

ROI / Cost (care and feeding)

The vendor hasn't charged us for anything extra. We would absolutely tell our peers to get the...

Apr 2022
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Manager

Implementation and Training

I had a lot of follow-up questions after our initial training. I had to look through the system on...

Apr 2022
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Manager

Functionality and Upgrades

In the past, some of our patients received reminder calls from the solution for canceled...

Apr 2022
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Manager

Service and Support

We have to go to a website to put in tickets for any changes that we want to see in the product....

Apr 2022
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Manager

Functionality and Upgrades

We have a broad spectrum of patients. The product is really easy for some patients, but it confuses...

Apr 2022
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Manager

Lessons Learned

We were on RevSpring's software, and then we went over to another product because RevSpring was not...

Apr 2022
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Manager

Functionality and Upgrades

Our experience with RevSpring has been phenomenal. What I have found to be so encouraging is that...

Apr 2022
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Manager

Relationship

The vendor is more accessible now than they were in the past. I love the coffee talks that they...

Apr 2022
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Manager

Functionality and Upgrades

Everything is automated, so RevSpring's system is very easy for the patients. The reminder system is...

Mar 2022
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Manager

Functionality and Upgrades

The vendor went from Talksoft to RevSpring, and the product is not nearly as good as it used to be,...

Mar 2022
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Manager

Service and Support

We have a lot of challenges with customer service. I reached out to the vendor months ago for a...

Mar 2022
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Analyst/Coordinator

Relationship

RevSpring is always really good to work with and will implement changes when necessary.

Mar 2022
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Director

Service and Support

RevSpring has a lot to offer. They are coming up with new technology all the time. We haven’t taken...

Mar 2022
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Director

Lessons Learned

If we were in the same place that we were in when we started using RevSpring's product, I would buy...

Mar 2022
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Director

Implementation and Training

RevSpring offers training anytime we want it. But RevSpring's product is not one of those things...

Mar 2022
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Director

Functionality and Upgrades

The RevSpring system is a piece of cake. I would recommend RevSpring's product if that were what...

Mar 2022
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Director

Relationship

I don't know that I have ever had a conversation with an executive at RevSpring or anyone beyond the...

Mar 2022
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Manager

Functionality and Upgrades

We haven't had any training from RevSpring since the initial start-up. As far as I know, nothing has...

Feb 2022
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Manager

Interfacing and Integration

Connecting the system with our EMR was very straightforward. I remember some phone calls back and...

Feb 2022
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Manager

Other Observations & Comments

Sometimes I get complaints from patients who say that the voicemail or the text message they got...

Feb 2022
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Manager

Functionality and Upgrades

The system is very basic and incredibly straightforward for patients. If they get a text, patients...

Feb 2022
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Manager

Technology

We have not needed to go in any new direction, so it has not been necessary for RevSpring to provide...

Feb 2022
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Manager

Service and Support

I don't actually need to get support from RevSpring, and that is always a good thing. That means...

Feb 2022
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Manager

Relationship

Our no-shows have decreased since we started using RevSpring's system. I wouldn't say that RevSpring...

Feb 2022
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Director

Relationship

RevSpring is still a relatively new player. When we have a new product from them, they are great to...

Feb 2022
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Director

ROI / Cost (care and feeding)

RevSpring charges us for everything, but most things have flat fees. The plan that we signed up with...

Feb 2022
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Director

Functionality and Upgrades

The product is pretty thorough and easy for me to use. I deal mostly with the statements and the...

Feb 2022
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Director

Relationship

We have regular meetings with an account manager at RevSpring who reviews what is going on with us....

Feb 2022
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Director

Lessons Learned

When we bring things up with RevSpring’s support team, they are very quick to see the issues and fix...

Feb 2022
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Director

Relationship

Our account manager is very responsive and takes care of issues. They are able to facilitate and...

Feb 2022
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Director

Functionality and Upgrades

RevSpring’s payment portal is very easy and intuitive to get into. We also use it for our...

Feb 2022
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Director

Interfacing and Integration

The system is very easy to use, but it doesn't fully interface with our EMR. If a patient comes to...

Feb 2022
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Director

Implementation and Training

RevSpring’s implementation team was really great when we were going live. They were very thorough in...

Feb 2022
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Manager

Relationship

The vendor keeps promises to the best of their ability. The vendor's support teams are very...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The vendor regularly gives us refunds when there are issues. The vendor avoids charging for every...

Jan 2022
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Manager

Service and Support

With anything that we have run into with ease of use, technology, and errors, RevSpring has been...

Jan 2022
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Manager

Functionality and Upgrades

If we have a patient that is scheduled today to receive reminders for an appointment that happens a...

Jan 2022
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Manager

Other Observations & Comments

With Talksoft, I treat no news as good news. If I don't hear about the system, that means it is...

Jan 2022
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Manager

Service and Support

We haven't had any problems with the product. We would like to renegotiate our price, as it has been...

Jan 2022
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Manager

Other Observations & Comments

RevSpring would like to sell us something every chance they get, but we don't want to have sales...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We were promised two things when we signed up for Talksoft, and one of them was a reduction in our...

Jan 2022
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Manager

Relationship

Things with RevSpring have been very good. We have a good working relationship, and the vendor...

Jan 2022
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Manager

Functionality and Upgrades

There is always room for improvement. We would like to see easier functionality within the online...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

It would be helpful if RevSpring's solution could integrate with different EHR systems a little...

Dec 2021
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Analyst/Coordinator

Service and Support

Phone support is nonexistent from RevSpring. The vendor has a ticketing system online, and their...

Dec 2021
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Analyst/Coordinator

Service and Support

There is not really much new coming out from RevSpring. Their software has been the same for the...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are using RevSpring's solution as our appointment reminder platform. Patient satisfaction surveys...

Dec 2021
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Analyst/Coordinator

Relationship

The issues patients have with RevSpring are more due to patient education and patients understanding...

Dec 2021
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Analyst/Coordinator

Implementation and Training

RevSpring's solution is difficult to use for the office staff. I am one of the only ones in our...

Dec 2021
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Analyst/Coordinator

Lessons Learned

Knowing what I know now, I would buy RevSpring's product again. There was a point a while ago that...

Dec 2021
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Manager

Functionality and Upgrades

RevSpring's system is easy to use once someone gets accustomed to it. When I have an issue,...

Nov 2021
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Manager

Functionality and Upgrades

Sometimes our patients have two appointments on the same day, but the system gives a reminder call...

Nov 2021
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Manager

Service and Support

RevSpring’s support is outstanding. When we submit a ticket, the support people are generally very...

Oct 2021
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Manager

Functionality and Upgrades

Initially, there is a lot of work involved with the RevSpring system. But once we get it going, the...

Oct 2021
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Manager

Functionality and Upgrades

RevSpring has a new portal that we can take advantage of, and that is really nice. We can go in...

Oct 2021
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Manager

Interfacing and Integration

The RevSpring system is not currently integrated with our EMR. I use another product to create a...

Oct 2021
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Manager

Functionality and Upgrades

We have an email list of people within each office that receives emails from patients directly when...

Oct 2021
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Manager

ROI / Cost (care and feeding)

There have been a couple of instances where I have had to remind RevSpring that they weren’t...

Oct 2021
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Manager

Implementation and Training

RevSpring used to have training videos that were very helpful, but they were included in Dropbox,...

Oct 2021
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Manager

Functionality and Upgrades

Our biggest problem is with our multispecialty offices. They have one account number for multiple...

Oct 2021
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Manager

Functionality and Upgrades

In some cases, like with COVID-19, Talksoft went ahead and set up the template for the message that...

Oct 2021
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Manager

Functionality and Upgrades

Canned reporting is available in the Talksoft system. It lets the office know how much they lost,...

Oct 2021
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Manager

Other Observations & Comments

We also use another product, and one facility is using it to notify their patients about...

Oct 2021
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Manager

Service and Support

With RevSpring. If there is an issue, they always make sure that the system is up and running by the...

Sep 2021
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Manager

Service and Support

RevSpring has been helpful when I call them and say that I need to do a new voicemail or a new...

Sep 2021
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Manager

Functionality and Upgrades

We are satisfied with RevSpring's system. We use it for telephone reminders for appointments....

Sep 2021
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Manager

Service and Support

There are some things that I believe could be done a little better. When we have submitted new...

Sep 2021
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Manager

Functionality and Upgrades

There are some patients that do not want to receive a text. We have the capability to remove the...

Sep 2021
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Manager

Functionality and Upgrades

I can submit the information for new providers and different types of appointments to RevSpring....

Sep 2021
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Manager

ROI / Cost (care and feeding)

Since we implemented the system, our no-show rate has decreased significantly.

Sep 2021
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Manager

Future Outlook

We are moving away from the solution and more toward text-to-pay solutions. That is the way of the...

Aug 2021
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Manager

Functionality and Upgrades

The solution's messages can be tailored for patients.

Aug 2021
||
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