True Access Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
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User Commentary

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Manager

Relationship

The system works well for some services and payers, but the navigation is a bit troublesome for...

Sep 2024
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Manager

Loyalty, Relationship

I do know that the vendor is trying. They are a pretty small company, and they are trying super hard...

Sep 2024
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Manager

Relationship

RevSpring has a spot on their website where if they are experiencing problems, they put that...

Sep 2024
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Manager

Product, Value

I know that there are other systems that run more smoothly than True Access, but I also know that...

Sep 2024
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Manager

Operations

We upgraded to True Access, but the experience was awful. We went live with the product later than...

Sep 2024
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VP/Other Executive

Value

We got True Access to help increase our up-front collections, and it has done a really good job. We...

Sep 2024
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VP/Other Executive

Product, Value

True Access pops up with a total, and our registration staff really appreciates that because then...

Sep 2024
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VP/Other Executive

Product

There are a few things that True Access could do better. I’m being nitpicky, but one of our payers...

Sep 2024
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VP/Other Executive

Loyalty, Value

We have been looking to see whether there is something else other than True Access, but that is...

Sep 2024
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VP/Other Executive

Relationship, Operations

RevSpring helped us a lot with training. Whenever we need help and have questions or problems,...

Sep 2024
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VP/Other Executive

Culture, Value

We just pay a flat fee for True Access based on how many patients we do eligibility with. The vendor...

Sep 2024
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VP/Other Executive

Relationship, Operations

RevSpring brought out an upgrade for us, and a bunch of our registration staff members said the...

Sep 2024
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VP/Other Executive

Product

We have to click on specific boxes, and it sometimes takes a bit of time to get used to which box to...

Sep 2024
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Director

Product

True Access is awesome. We love it, and we don't have anything bad to say about the tool. It is very...

Sep 2024
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Director

Operations

Everyone who I work with at RevSpring is phenomenal. The vendor's people are fast and efficient, and...

Sep 2024
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Director

Product

RevSpring is limited in the payers that they connect with. For the insurance companies that don't...

Sep 2024
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Director

Operations

RevSpring could improve the implementation by developing a project plan first with good follow-up. I...

Sep 2024
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Director

Product

RevSpring doesn’t analyze any of our 835 and 837 files. We partnered with a vendor to do that for us...

Sep 2024
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Director

Culture, Loyalty

I would not buy True Access again at this point. Hopefully RevSpring changes my mind soon. We are...

Sep 2024
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Director

Relationship

RevSpring has been very good regarding keeping all their promises. RevSpring's support is excellent....

Sep 2024
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Director

Product, Value

True Access doesn't work with certain insurance companies. I don't think that is really RevSpring's...

Sep 2024
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