True Access Commentary

Filtered view: All

We need to get faster support with RevSpring. If I tell someone from RevSpring that I need a rule...

When it comes to our satisfaction with True Access doing insurance verification, the big thing for...

RevSpring is one of the best partners I've ever worked with. They're very engaged, and they've got a...

The capabilities of the tool aren't the problem; it's the management and execution. RevSpring could...

With patient estimates, the insurance verification part is fine, and we have industry alignment. The...

True Access performs well. We had to work with RevSpring on the returned data because True Access...

RevSpring's support people do very well. At times, the people responsible for the tickets don't...

We are moving away from RevSpring's system because we’re switching EHRs, and we’re going with the...

Anytime I need anything, our RevSpring representative is almost immediately responsive and working...

We are happy with RevSpring; they are very innovative in getting new stuff out. They are way ahead...

Our contact at RevSpring has been really good every time I have emailed them. RevSpring's support is...

RevSpring sets up quarterly trainings, and we have adopted those to train our new users on the...

Sometimes we run into a problem where True Access acts up or freezes. We have run into a problem...

True Access has been the closest thing we have been able to find that works with a certain system....

When True Access runs insurance, sometimes it is hard for the solution to read the plans. That is...

Our representative came here to do RevSpring training themself, and that made a big difference. I...

We run into problems with patient estimation; however, RevSpring is quick to try to fix them. Also,...

If I ever have any questions about training, a certain person from RevSpring is really quick to...

True Access is very close to meeting all our needs. It is an all-in-one solution, so we don’t need...

As soon as we put a ticket in with RevSpring, certain people from the vendor already have the issue...

There are a lot of times when True Access doesn't pull patient estimations correctly. It may not...

I like RevSpring’s ability to get back to me quickly and their prompt service if I need something....

RevSpring could offer the ability to text or email estimates to the patients when we create the...

Sometimes deductibles are missing in True Access. If deductibles aren't in True Access, we have to...

I would love it if we could separate things by location in True Access. Right now, we have a work...

RevSpring has tried to do everything that I have requested. A lot of their follow-up is very good if...

We would prefer to be able to do our Medicare beneficiary identifiers in the solution. That is...

Because of our unique situation, sometimes RevSpring has to go back to their production team because...

I would like to see more robust reports in True Access to broaden the scope of reports, and I would...

RevSpring has a ticket system where we put in a ticket when we have something that needs to be...

I know that RevSpring sends us email communications when there is a problem, but that is kind of...

We know who our key contact people are at RevSpring, but if we need to get other people involved or...

We are still learning what some of our pain points are and how RevSpring can help us or what we can...

If someone were to ask me what our patient access solution is, I would at least mention True Access...

We do have some little quirky things sometimes with True Access that could work better, but that is...

True Access is very user-friendly. The hardest part for us was change. People don't like change, so...

We still have a few kinks in True Access that we are trying to work out. For example, one of those...

When we looked at some of RevSpring’s training material, we had to develop some of our own training...

In all fairness, we are a pretty big organization, so getting everything to work took longer, and...

We do use True Access for patient estimation, but we struggle sometimes with the format True Access...

Anytime we ask, RevSpring accommodates us for some training. Also, our customer service...

RevSpring's fee is very minimal, so I'm getting what I paid for.

RevSpring had some changes over the last year, and they were good about educating the staff and...

True Access sometimes doesn't function to the extent we want it to. I like True Access, but it...

I have looked at other products that feel more user-friendly than True Access. I don’t know whether...

Interoperability kind of falls on our IT department. I think some of the difficulty may be with our...

The vendor takes feedback, and they have actually made changes based on feedback, and they did that...

In the original rollout of the solution, multiple locations engaged directly with the...

We are on the current version of True Access. The new format has kind of confused some of the new...

The vendor is very responsive. If the person we reach out to can’t talk to us, they are quick to...

When we have updates for True Access, we can share our go-live schedule with RevSpring. RevSpring's...

True Access is super self-explanatory and easy to use.

Typically, we have to reach out to RevSpring about problems that we find, but that is not their...

There are some specific things in our workflows that we want updates on. Sometimes, RevSpring will...

The people from RevSpring who I work with are awesome. We have regular calls for updates....

RevSpring's training was not as thorough as we would have liked it to be. They answered all our...

When everything first started with RevSpring, we had a lot of things that didn't work correctly. A...

I was under the impression that True Access was going to make things a lot easier for our admission...

We selected True Access because we did a demo and decided that it was the platform we were going to...

For the most part, True Access is much better than our staff members doing the calculations...

RevSpring was very involved during our go-live, and we still meet with the project manager. Also,...

The solution's insurance information is not specific enough. There isn't good coverage detection....

When RevSpring rolls things out, they communicate with us regarding their timeline, but we have had...

RevSpring has tried hard to do their part. RevSpring has been very good with training and keeping...

We really just use email to contact RevSpring’s support people. We are literally still emailing our...

RevSpring doesn’t really communicate when a payer is down. They don't seem to manage that, so we...

We never really planned to use True Access for eligibility. We were mainly focused on using it for...

If I find a practice management system that is integrated, then True Access will probably not be...

RevSpring has been fantastic about keeping their promises. I have been extremely satisfied with...

We are adding more of RevSpring’s services. I think there have been a couple of misunderstandings...

When there are changes made to our master system, every single tiny change prompts RevSpring to...

Getting the patient-facing information back into our EHR system looked a little more seamless when...

There are some really strong parts of True Access, and those have a lot to do with it being embedded...

True Access is still fairly new, but RevSpring has been very open to anything I suggest; I know they...

RevSpring is always eager to send us any kind of training guidelines. They are pretty open about everything....

On the RevSpring side, our representative is amazing and is always there for anything. They are very...

Everybody seems to be on board with how to use True Access. I like the fact that RevSpring is...

When I came in to learn the solution, the ease of it was great for me, and it has been working fine...

I like the fact that True Access integrates into the EMR that we currently have. That integration...

We have had some issues with certain insurances not being able to be verified, but RevSpring is...

The implementation for True Access went pretty well because we had training as a group, and then...

We like RevSpring’s ability to adapt. In the past, we had an issue with some insurance companies...

Overall, I am very satisfied. RevSpring provides easy access to create estimates for our surgeries....