True Access Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I have loved True Access. I worked with it and learned about it at a different facility, and now we...
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Product
We struggle a lot with the flow of information entry in the updated version of the solution. It is...
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Loyalty, Product
RevSpring recently revamped their portal in an update. It is just not user friendly for my team....
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Product
The updated version of True Access is just difficult to navigate, and it doesn't seem to give us the...
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Operations
I know this is the way of the world today, but training is usually done using webinars or Zoom...
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Relationship, Operations
RevSpring is very good at support. I just love the representative I work with at RevSpring. My...
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Relationship
The system works well for some services and payers, but the navigation is a bit troublesome for...
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Loyalty, Relationship
I do know that the vendor is trying. They are a pretty small company, and they are trying super hard...
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Relationship
RevSpring has a spot on their website where if they are experiencing problems, they put that...
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Product, Value
I know that there are other systems that run more smoothly than True Access, but I also know that...
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Operations
We upgraded to True Access, but the experience was awful. We went live with the product later than...
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Value
We got True Access to help increase our up-front collections, and it has done a really good job. We...
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Product, Value
True Access pops up with a total, and our registration staff really appreciates that because then...
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Product
There are a few things that True Access could do better. I’m being nitpicky, but one of our payers...
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Loyalty, Value
We have been looking to see whether there is something else other than True Access, but that is...
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Relationship, Operations
RevSpring helped us a lot with training. Whenever we need help and have questions or problems,...
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Culture, Value
We just pay a flat fee for True Access based on how many patients we do eligibility with. The vendor...
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Relationship, Operations
RevSpring brought out an upgrade for us, and a bunch of our registration staff members said the...
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Product
We have to click on specific boxes, and it sometimes takes a bit of time to get used to which box to...
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Product
True Access is awesome. We love it, and we don't have anything bad to say about the tool. It is very...
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Operations
Everyone who I work with at RevSpring is phenomenal. The vendor's people are fast and efficient, and...
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Product
RevSpring is limited in the payers that they connect with. For the insurance companies that don't...
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Operations
RevSpring could improve the implementation by developing a project plan first with good follow-up. I...
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Product
RevSpring doesn’t analyze any of our 835 and 837 files. We partnered with a vendor to do that for us...
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Culture, Loyalty
I would not buy True Access again at this point. Hopefully RevSpring changes my mind soon. We are...
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Relationship
RevSpring has been very good regarding keeping all their promises. RevSpring's support is excellent....
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Product, Value
True Access doesn't work with certain insurance companies. I don't think that is really RevSpring's...
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