True Access Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
Because of our unique situation, sometimes RevSpring has to go back to their production team because...
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Product
I would like to see more robust reports in True Access to broaden the scope of reports, and I would...
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Relationship
RevSpring has a ticket system where we put in a ticket when we have something that needs to be...
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Relationship
I know that RevSpring sends us email communications when there is a problem, but that is kind of...
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Relationship
We know who our key contact people are at RevSpring, but if we need to get other people involved or...
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Loyalty
We are still learning what some of our pain points are and how RevSpring can help us or what we can...
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Culture, Value
If someone were to ask me what our patient access solution is, I would at least mention True Access...
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Product
We do have some little quirky things sometimes with True Access that could work better, but that is...
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Operations, Product
True Access is very user-friendly. The hardest part for us was change. People don't like change, so...
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Loyalty, Product
We still have a few kinks in True Access that we are trying to work out. For example, one of those...
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Operations
When we looked at some of RevSpring’s training material, we had to develop some of our own training...
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Relationship, Operations
In all fairness, we are a pretty big organization, so getting everything to work took longer, and...
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Product
We do use True Access for patient estimation, but we struggle sometimes with the format True Access...
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Relationship, Operations
Anytime we ask, RevSpring accommodates us for some training. Also, our customer service...
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Value
RevSpring's fee is very minimal, so I'm getting what I paid for.
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Relationship, Operations
RevSpring had some changes over the last year, and they were good about educating the staff and...
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Product
True Access sometimes doesn't function to the extent we want it to. I like True Access, but it...
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Product
I have looked at other products that feel more user-friendly than True Access. I don’t know whether...
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Product
Interoperability kind of falls on our IT department. I think some of the difficulty may be with our...
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Loyalty, Relationship
The vendor takes feedback, and they have actually made changes based on feedback, and they did that...
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Operations
In the original rollout of the solution, multiple locations engaged directly with the...
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Loyalty, Product
We are on the current version of True Access. The new format has kind of confused some of the new...
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Relationship
The vendor is very responsive. If the person we reach out to can’t talk to us, they are quick to...
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Operations
When we have updates for True Access, we can share our go-live schedule with RevSpring. RevSpring's...
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Operations, Product
True Access is super self-explanatory and easy to use.
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Relationship
Typically, we have to reach out to RevSpring about problems that we find, but that is not their...
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Relationship, Product
There are some specific things in our workflows that we want updates on. Sometimes, RevSpring will...
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Relationship
The people from RevSpring who I work with are awesome. We have regular calls for updates....
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Operations
RevSpring's training was not as thorough as we would have liked it to be. They answered all our...
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Operations, Product
When everything first started with RevSpring, we had a lot of things that didn't work correctly. A...
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Loyalty, Product
I was under the impression that True Access was going to make things a lot easier for our admission...
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Loyalty
We selected True Access because we did a demo and decided that it was the platform we were going to...
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Product, Value
For the most part, True Access is much better than our staff members doing the calculations...
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Relationship, Operations
RevSpring was very involved during our go-live, and we still meet with the project manager. Also,...
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Product
The solution's insurance information is not specific enough. There isn't good coverage detection....
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Culture, Relationship
When RevSpring rolls things out, they communicate with us regarding their timeline, but we have had...
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Operations
RevSpring has tried hard to do their part. RevSpring has been very good with training and keeping...
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Relationship
We really just use email to contact RevSpring’s support people. We are literally still emailing our...
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Relationship
RevSpring doesn’t really communicate when a payer is down. They don't seem to manage that, so we...
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Loyalty, Operations, Product
We never really planned to use True Access for eligibility. We were mainly focused on using it for...
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Loyalty
If I find a practice management system that is integrated, then True Access will probably not be...
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Operations
RevSpring has been fantastic about keeping their promises. I have been extremely satisfied with...
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Loyalty
We are adding more of RevSpring’s services. I think there have been a couple of misunderstandings...
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Relationship, Product
When there are changes made to our master system, every single tiny change prompts RevSpring to...
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Culture, Product
Getting the patient-facing information back into our EHR system looked a little more seamless when...
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Product
There are some really strong parts of True Access, and those have a lot to do with them being...
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Loyalty, Relationship
True Access is still fairly new, but RevSpring has been very open to anything I suggest; I know they...
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Operations
RevSpring is always eager to send us any kind of training guidelines. They are pretty open about everything....
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Relationship
On the RevSpring side, our representative is amazing and is always there for anything. They are very...
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Operations, Product
Everybody seems to be on board with how to use True Access. I like the fact that RevSpring is...
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Operations, Product
When I came in to learn the solution, the ease of it was great for me, and it has been working fine...
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Product
I like the fact that True Access integrates into the EMR that we currently have. That integration...
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Loyalty, Relationship, Product
We have had some issues with certain insurances not being able to be verified, but RevSpring is...
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Operations
The implementation for True Access went pretty well because we had training as a group, and then...
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Relationship, Product
We like RevSpring’s ability to adapt. In the past, we had an issue with some insurance companies...
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Relationship
Overall, I am very satisfied. RevSpring provides easy access to create estimates for our surgeries....
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Loyalty
RevSpring is working on the performance of True Access. Before, they had several reports that were...
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Loyalty, Value
If RevSpring could accommodate what I need that they have been working on, I would buy True Access...
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Product, Value
True Access used to be able to give me the exact percentage of collections that each one of my staff...
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Value
RevSpring does not avoid charging for every little thing. They have new and improved things, and...
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Relationship
For everything that I have talked to RevSpring about, they have kept promises. Our vendor person at...
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Operations
RevSpring did pretty well on the training part. I like the assistance and help we receive from...
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Product
We did do some kind of upgrade for True Access. Some of my staff members aren't very happy right now...
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Product
There are some insurances that aren't on True Access that I wish RevSpring could check without me...
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Culture, Relationship
We don't really have any problems with RevSpring. When we turn a ticket in, the ticket is either...
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Product
The system is not very user-friendly.
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Culture, Product
RevSpring said the upgrade was supposed to make the system better and faster, but that isn't the...
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Relationship
RevSpring’s response time to any issues we have is pretty quick. We have a direct contact person who...
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Product
With patient estimation, the issue is when we search for a certain payer, we have to manually click...
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Operations
RevSpring is very helpful. They have offered us training, which we have already done. They are very...
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Relationship
There was a situation where things weren’t crossing over from our EHR into the new version of True...
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Value
We just have a set fee that RevSpring charges us. They didn't charge for the upgrade. We didn't have...
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Product
I wish True Access did and could automatically populate benefits for us instead of us having to...
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