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Riskonnect Healthcare Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship

The Riskonnect Healthcare person we work with responds to us if we need things. I just don't always...

Jun 2024
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VP/Other Executive

Loyalty

In terms of whether the system is part of our long-term plans, the answer depends on who we speak...

Jun 2024
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VP/Other Executive

Product

I don't think the vendor makes promises they don't keep. The system is a bit dated based on what...

Jun 2024
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(0)
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VP/Other Executive

Value

I would buy Riskonnect Healthcare again because it has been around for a long time, and everybody...

Jun 2024
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VP/Other Executive

Operations

We don't get a lot of training, so we have to bump around and figure things out, but that might be...

Jun 2024
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VP/Other Executive

Product

Riskonnect Healthcare is steady, and it doesn't go down. It does what it is intended to do. We put a...

Jun 2024
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Manager

Product

There were new OSHA requirements recently, so we were able to partner with Riskonnect and make...

Apr 2024
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Manager

Relationship

We recently moved to an API feed with one of our third-party administrators, and Riskonnect was able...

Apr 2024
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Manager

Relationship, Operations

Sometimes with upgrades, there are little hiccups, but the Riskonnect team manages things for us. A...

Apr 2024
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Manager

Relationship

Riskonnect Healthcare is highly configurable. We don't find that a lot now, especially with...

Apr 2024
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Manager

Relationship

We have an amazing team from Riskonnect. They are always willing to help us and provide us with...

Apr 2024
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(0)
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Director

Product

Riskonnect Healthcare is accurate and flexible. I have a lot of confidence when we pull data out...

Mar 2024
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Director

Product

The system’s policy manager functionality needs to be improved. We are having trouble implementing...

Mar 2024
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(0)
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Manager

Relationship, Operations

The relationship and service with Riskonnect are going well. The Riskonnect success team is amazing...

Feb 2024
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(0)
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Manager

Relationship

Riskonnect's support is terrible, and their turnaround is glacially slow. Our dedicated...

Jan 2024
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(0)
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Manager

Value

Even though Riskonnect nickel-and-dimes us, their prices are still pretty darn good. That is...

Jan 2024
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(0)
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Manager

Operations

I would tell someone who was interested in the system that they should test everything before...

Jan 2024
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(0)
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Manager

Product

Riskonnect Healthcare can be configured to do just about anything, but that takes a lot of work on...

Jan 2024
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(0)
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Manager

Culture, Relationship

The vendor holds conferences, but those require us to sit in a room for hours listening to the...

Jan 2024
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Manager

Product, Value

Before we had Riskonnect's system, we had a really ugly PDF that we couldn't edit for event...

Oct 2023
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(0)
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Manager

Relationship

My experience with Riskonnect has been great. Getting an adverse event reporting system was a dream...

Oct 2023
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(0)
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Manager

Loyalty, Operations

Riskonnect Healthcare is a really awesome system. The vendor has done a wonderful job of training us...

Oct 2023
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(0)
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Manager

Loyalty, Product

Riskonnect's product has become part of our workflow, so it is much easier to use on the front end....

Sep 2023
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(0)
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Manager

Product, Value

Our providers are using the Riskonnect program whereas they were not using our previous vendor's...

Sep 2023
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(0)
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Manager

Loyalty

Riskonnect's program suited our facility best compared to other programs. The program has the...

Sep 2023
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(0)
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VP/Other Executive

Value

We have had a few disappointments with Riskonnect's system. Some areas in the system that we thought...

Sep 2023
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(0)
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VP/Other Executive

Operations

Some of the trainings we received for the system's reports were several hours long, and we didn't...

Sep 2023
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(0)
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VP/Other Executive

Product

Riskonnect should really get something more specific set up for the post-acute area. It seems to me...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Operations

Riskonnect's technical experts and senior people were very experienced, but our project manager was...

Sep 2023
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(0)
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VP/Other Executive

Operations, Value

I would tell a friend who was considering the system to be efficient with the included hours right...

Sep 2023
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(0)
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Manager

Operations, Product

We had a significant upgrade from the classic version to a lightning version, and it took us years...

Aug 2023
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(0)
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Manager

Operations

The training is not very available. I put in a ticket asking whether someone could show me how to do...

Aug 2023
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(0)
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Manager

Loyalty, Product

Internally, we don't have good interoperability between Riskonnect Healthcare and our employee...

Aug 2023
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(0)
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Manager

Relationship, Product

There are a few quirks in the system, but some things depend on the tech savviness of the user....

Aug 2023
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Manager

Relationship

The quality of the support is very good. We have a liaison assigned to us, and they are incredibly...

Aug 2023
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Manager

Relationship, Product

There haven’t really been any changes since the last update. I haven't heard anything. I'm very much...

Aug 2023
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(0)
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Manager

Product, Value

One outcome we have been able to achieve is rapid routing of reported events to the appropriate...

Aug 2023
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