Riskonnect Healthcare
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Ryan Pretnik
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User Commentary

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VP/Other Executive

Future Outlook

As a vendor, Riskonnect has a good understanding of what a build looks like and the nuances that may...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The product is fantastic, and we are very happy with it. We are excited about the innovation that we...

Jan 2023
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Director

Sales and Contracting

We had some confusion about what components Riskonnect could supply to us when necessary. We don't...

Dec 2022
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Director

Functionality and Upgrades

The reporting module that generates all of the reports we send from the product is confusing for...

Dec 2022
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Director

Other Observations & Comments

It is easy for the frontline staff to do the actual incident entries within the product. However,...

Dec 2022
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Manager

Service and Support

I appreciate logging issues into Riskonnect Healthcare, but it is sometimes missing the personal...

Nov 2022
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Manager

Functionality and Upgrades

Riskonnect Healthcare is a good product; I like that it is so easy to use. With Riskonnect...

Nov 2022
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Manager

Relationship

I like the account manager we have with Riskonnect Healthcare; they are responsive.

Nov 2022
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Analyst/Coordinator

Service and Support

Riskonnect has some of the best customer service that I have ever encountered. They are fantastic.

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The data that comes from Riskonnect Healthcare comes in a daily report that feeds into our service...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Every portion of our implementation with Riskonnect has not been completed, and there have been a...

Oct 2022
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Analyst/Coordinator

ROI / Cost

Sometimes we get nickel-and-dimed by Riskonnect. I would tell a peer to watch the vendor's invoices...

Oct 2022
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Analyst/Coordinator

Service and Support

When I reach out to my customer support person at Riskonnect or log a case with the vendor on their...

Oct 2022
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Analyst/Coordinator

Relationship

Riskonnect is very proactive, especially if there is a known issue. They are very proactive at...

Oct 2022
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Analyst/Coordinator

Service and Support

Communication with Riskonnect’s support people is decent, but sometimes the lower-level support...

Sep 2022
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Analyst/Coordinator

Sales and Contracting

Riskonnect led us to believe that a lot of bells and whistles were going to be a part of the product...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We would not purchase Riskonnect's system again because the vendor made the healthcare piece an...

Sep 2022
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Analyst/Coordinator

ROI / Cost

We have had a significant increase in overall event reporting since transitioning to Riskonnect. We...

Sep 2022
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Analyst/Coordinator

Relationship

During the implementation of Riskonnect's system, every little thing had to be explicitly asked for...

Sep 2022
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Analyst/Coordinator

Implementation and Training

I have asked for generic webinars or videos for training from Riskonnect but haven't gotten...

Sep 2022
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VP/Other Executive

Technology

The main outcome we have achieved with Riskonnect Healthcare is getting several of our hospitals on...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

One of our hospitals is not quite satisfied with Riskonnect Healthcare because of how that hospital...

Sep 2022
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VP/Other Executive

ROI / Cost

Riskonnect has not nickel-and-dimed us. We haven't paid extra for the support that we haven't...

Sep 2022
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VP/Other Executive

Implementation and Training

A lot of our hospitals didn’t attend the training or absorb what they needed to from the training,...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

There was more required to make Riskonnect Healthcare work as promoted than a lot of people...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Riskonnect Healthcare gathers lots of information and makes it easier to compare the information and...

Sep 2022
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VP/Other Executive

Service and Support

We have been happy with Riskonnect’s customer success and support people. Whenever we have screamed,...

Sep 2022
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VP/Other Executive

Lessons Learned

Riskonnect Healthcare is much more expensive than our previous system, but from a technical...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Working with the Riskonnect implementation team was not a great experience. Riskonnect needs to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Riskonnect does a very good job at what they do. I really like the program. We have reports set up...

Sep 2022
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Analyst/Coordinator

Relationship

Riskonnect is always sending notifications on what is coming. They let us know of classes or...

Sep 2022
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Manager

Sales and Contracting

A salesperson comes in and tells us that the vendor can do anything in the world, but then when the...

Aug 2022
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Manager

Relationship

Riskonnect comes in pretty close on all of the projects when it comes to keeping all of their...

Aug 2022
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Director

Technology

Riskonnect Healthcare has helped us to successfully adjudicate our claims. It is a very fine...

Aug 2022
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Director

Service and Support

We have a lot of open cases about bugs that have been open for a long time. I would like to get...

Aug 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We purchased Riskonnect's system because we saw value in the quality of the product. Riskonnect's...

Aug 2022
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VP/Other Executive

Implementation and Training

Riskonnect needs stronger or more experienced healthcare resources for an implementation. And the...

Aug 2022
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VP/Other Executive

Lessons Learned

If I were to recommend Riskonnect to a peer, I would give them qualifiers. I would tell them that I...

Aug 2022
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VP/Other Executive

ROI / Cost

I can't give my actuarial company an accurate report from the system. My claims staff members have...

Aug 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We were with a different company when Riskonnect acquired that company. We did a demonstration of...

Aug 2022
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VP/Other Executive

Implementation and Training

The initial setup of the product wasn't as easy as we expected. If we had bought the product new,...

Aug 2022
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VP/Other Executive

Service and Support

The vendor outsourced a lot of risk management work to India. Then, when that work was sent back, a...

Aug 2022
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VP/Other Executive

Implementation and Training

Riskonnect had formalized training sessions. One of their people was very knowledgeable. The vendor...

Aug 2022
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VP/Other Executive

Interfacing and Integration

We like the system's HL7 feed. That feed is supposed to basically take certain demographics out of...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We appreciated that we received basic training to get our people started on the system. After that,...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The actual implementation of the things that our front-end users see in the system went reasonably...

Aug 2022
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VP/Other Executive

Service and Support

The vendor has been very helpful and supportive. We get emails from them when the system has a...

Aug 2022
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Director

Functionality and Upgrades

We like the solution. It is working well. The solution is a work in progress, and the solution is...

Mar 2022
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Director

Functionality and Upgrades

Reporting is the product's outcome. Although the ability is there, we develop our own reports and...

Mar 2022
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Director

Implementation and Training

We don’t get training from the vendor. We would like to see a predesigned training manual that we...

Mar 2022
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Director

Relationship

The support is good. We have a customer service representative that is very responsive and helpful....

Mar 2022
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Director

Relationship

The vendor could be more proactive by letting us know when they have something in development. We...

Mar 2022
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Director

Interfacing and Integration

The integration is fine. We are integrating the product with some of our data analytics products...

Mar 2022
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Director

Relationship

In terms of different project teams from the vendor, there is a lot of turnover in the middle of a...

Mar 2022
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