Riskonnect Healthcare Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Riskonnect Healthcare's upgrades have been very coordinated. We had a fairly large implementation...
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Relationship
Like with other IT-based companies, workforce turnover is hard, so I would suggest Riskonnect just...
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Product
Using Riskonnect Healthcare, we have been able to track and trend the types of patient safety events...
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Relationship
We have Riskonnect's tech support number. We have a customer relationship manager. We do have very...
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Relationship
We ended up picking up a lot of the slack during early projects with Riskonnect. Our team ended up...
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Relationship
Riskonnect tries to keep their promises, and they have gotten better, but they don’t keep them. With...
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Product
Our experience with Riskonnect Healthcare has varied. The system is definitely better than it used...
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Relationship, Operations
Riskonnect was very good at pushing us to make the change when Salesforce shifted versions. We did a...
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Product
One of the really nice things about Riskonnect Healthcare is that it is a very interconnected...
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Operations
We have come a long way with Riskonnect. The implementation was terrible. We were still doing...
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Operations, Value
After the go-live, if we don't ask for any training from Riskonnect, they don't give us any. They...
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Product
We have made a lot of process improvements with our patient events using Riskonnect Healthcare....
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Product
We have to put our medical records in Riskonnect Healthcare when we have a patient event. In our old...
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Operations
Riskonnect is always fantastic with their implementation services. They also send out notifications...
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Relationship
When we first started, the executives were very involved. Now, we really don't have to use...
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Product
Riskonnect Healthcare allows us to better manage all our stuff in regard to patient safety, visitor...
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Product
I don't have any suggestions because I don't use all the possibilities of the product, but for the...
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Loyalty, Value
The outcome of using this product is that we have better turnaround times for manager reviews and...
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Relationship
In the beginning, the vendor didn’t keep all their promises. We had bugs and issues, so we needed...
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Product
We have a communications tab within a certain area that we can email, and it has a workaround....
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Relationship, Value
I'm very pleased with the ease of use. I have always thought Riskonnect Healthcare has been very...
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Operations
Initially, I was extremely dissatisfied with the training, but now the vendor offers training all...
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Loyalty, Product
We would probably keep the vendor. Riskonnect Healthcare is very robust and has a lot of options for...
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Operations
Riskonnect’s initial training was disjointed. That is the best way to put it. There have not been...
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Operations, Product
Riskonnect Healthcare is too complex. There are too many ways to do things and get places, so the...
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Relationship
It is cumbersome to use Riskonnect’s ticketing system for support. I have to put in a ticket, and my...
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Product
Riskonnect Healthcare has done everything we have asked it to do. I don't feel like there is...
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Relationship, Operations
I would like the vendor to email us webinar opportunities. That would be great. Even just an email...
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Relationship
Riskonnect has been really good. They share what they know, and they are on our team. They are...
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Product
The reporting and dashboard functionality could use a bit more love. If too many charts are...
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Product, Value
In terms of outcomes, we had way over a 100% increase in near-miss reporting a few years ago, and we...
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Operations, Product
There are so many things that I had no idea existed. There is a lot of possibility, but this is not...
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Relationship, Product
There have been some unexpected instances of downtime. Riskonnect is really good about communicating...
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Loyalty, Product
The product is integrated with our EMR. Riskonnect let me know that a couple of organizations have...
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Operations
I would love to see more of how a certain healthcare system in a certain state solved a problem and...
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Relationship
The support is a lot better lately, but we have had some time where with Riskonnect’s case system,...
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Operations
It is hard to get any training. We have to put in a ticket to ask for training about a specific...
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Relationship
Riskonnect is good. All the people we work with are empowered to solve our problems. Riskonnect...
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Operations
Riskonnect doesn't provide training themselves, but Riskonnect Healthcare is pretty intuitive and...
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Product, Value
Riskonnect Healthcare absolutely drives tangible outcomes. If I could rate it at the top of the...
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Loyalty, Relationship, Operations
Riskonnect Healthcare is absolutely part of our long-term plans. I would absolutely buy the system...
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Product, Value
Using Riskonnect Healthcare, we have definitely been successful in moving the paper event-reporting...
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Loyalty
When we first decided to go with Riskonnect Healthcare, there were no enterprise solutions that...
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Relationship
Riskonnect is better at keeping all their promises now than they were when we first started. I don't...
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Operations, Product
I don't think people realize when they partner with Riskonnect that users can customize Riskonnect...
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Loyalty
When we first started with Riskonnect Healthcare, all I heard was that it was terrible. That...
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Product
Initially, I wouldn't have recommended Riskonnect Healthcare to a peer or friend, but today, I would...
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Relationship
We wanted to do something, and Riskonnect told us that that wasn't how the system was built at all....
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Relationship
I don't think we have too many issues with Riskonnect's support people. They get whoever we need. If...
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Operations
I may have originally given Riskonnect's implementation services a rating lower than the bottom of...
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Relationship
There are times when Riskonnect makes some changes with or without our knowledge on the back side...
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Operations
The implementation of Riskonnect Healthcare was easy with a very small learning curve. We set up the...
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Product, Value
We like the ease of access for the end user and minimizing screen time in Riskonnect Healthcare...
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Relationship, Value
When Riskonnect comes out with upgrades, patches, or solutions, they aren't just pushed out. When...
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Relationship
There has been some proactive communication from Riskonnect on some things, but we just haven't seen...
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Operations, Product
For end users like me who don’t do a lot of coding, it is hard to figure out what I need to do or...
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Operations
Riskonnect made it seem like there would be specific healthcare training, and there wasn't. We had...
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Culture, Relationship
The Riskonnect sales representative that we work with now meets with us on a regular basis and asks...
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Relationship
Riskonnect is usually very prompt to help with anything that we ask for, and they will communicate...
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Value
Every time we make a phone call to them or every time Riskonnect is in our system to look at...
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Loyalty, Product
Riskonnect Healthcare is a really good solution for basic reporting and capturing of events. It is...
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Product
I would like Riskonnect Healthcare to be a little more robust with reporting and dashboards. The...
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Operations
For the implementation of Riskonnect Healthcare, we were given some Excel documents to see what...
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Loyalty
Our biggest goal that we achieved by choosing Riskonnect Healthcare would be getting one system so...
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Relationship
I would like Riskonnect to look at us as a whole organization a little more and come to our...
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Relationship
What has gone really well is that when we go to Riskonnect, they do really work hard. They respond...
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Culture, Value
The vendor doesn’t oversell too much. Riskonnect is good with the product working as promoted. They...
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Operations
Riskonnect is pretty strong with their implementation services. They implement really well. Once we...
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Product
The vendor falls short compared to some of their competitors with the look and feel of Riskonnect...
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Loyalty, Product, Value
The product meets our integration goals. We would like it to help us with our integration goals...
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Product, Value
An outcome of using the product is that we have better direct data output, so we have an idea of our...
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Operations
Riskonnect included us in an annual conference that they have for our users. We went last year and...
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Product
Riskonnect Healthcare is more of a hospital-driven program. Riskonnect says it is customizable, but...
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Loyalty, Product
An outcome we have achieved from using the vendor is we have been able to have a more active...
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Value
Regarding avoiding charging for every little thing, the vendor tried in the beginning with the...
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Relationship
The Riskonnect Healthcare person we work with responds to us if we need things. I just don't always...
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Loyalty
In terms of whether the system is part of our long-term plans, the answer depends on who we speak...
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Product
I don't think the vendor makes promises they don't keep. The system is a bit dated based on what...
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Value
I would buy Riskonnect Healthcare again because it has been around for a long time, and everybody...
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Operations
We don't get a lot of training, so we have to bump around and figure things out, but that might be...
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Product
Riskonnect Healthcare is steady, and it doesn't go down. It does what it is intended to do. We put a...
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Product
There were new OSHA requirements recently, so we were able to partner with Riskonnect and make...
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Relationship
We recently moved to an API feed with one of our third-party administrators, and Riskonnect was able...
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Relationship, Operations
Sometimes with upgrades, there are little hiccups, but the Riskonnect team manages things for us. A...
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Relationship
Riskonnect Healthcare is highly configurable. We don't find that a lot now, especially with...
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Relationship
We have an amazing team from Riskonnect. They are always willing to help us and provide us with...
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Product
Riskonnect Healthcare is accurate and flexible. I have a lot of confidence when we pull data out...
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Product
The system’s policy manager functionality needs to be improved. We are having trouble implementing...
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Relationship, Operations
The relationship and service with Riskonnect are going well. The Riskonnect success team is amazing...
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Relationship
Riskonnect's support is terrible, and their turnaround is glacially slow. Our dedicated...
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Value
Even though Riskonnect nickel-and-dimes us, their prices are still pretty darn good. That is...
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Operations
I would tell someone who was interested in the system that they should test everything before...
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Product
Riskonnect Healthcare can be configured to do just about anything, but that takes a lot of work on...
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Culture, Relationship
The vendor holds conferences, but those require us to sit in a room for hours listening to the...
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