Riskonnect Healthcare Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship, Operations

The relationship and service with Riskonnect are going well. The Riskonnect success team is amazing...

Feb 2024
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Manager

Relationship

Riskonnect's support is terrible, and their turnaround is glacially slow. Our dedicated...

Jan 2024
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Manager

Value

Even though Riskonnect nickel-and-dimes us, their prices are still pretty darn good. That is...

Jan 2024
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Manager

Operations

I would tell someone who was interested in the system that they should test everything before...

Jan 2024
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Manager

Product

Riskonnect Healthcare can be configured to do just about anything, but that takes a lot of work on...

Jan 2024
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Manager

Culture, Relationship

The vendor holds conferences, but those require us to sit in a room for hours listening to the...

Jan 2024
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Manager

Product, Value

Before we had Riskonnect's system, we had a really ugly PDF that we couldn't edit for event...

Oct 2023
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Manager

Relationship

My experience with Riskonnect has been great. Getting an adverse event reporting system was a dream...

Oct 2023
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Manager

Loyalty, Operations

Riskonnect Healthcare is a really awesome system. The vendor has done a wonderful job of training us...

Oct 2023
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Manager

Loyalty, Product

Riskonnect's product has become part of our workflow, so it is much easier to use on the front end....

Sep 2023
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Manager

Product, Value

Our providers are using the Riskonnect program whereas they were not using our previous vendor's...

Sep 2023
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Manager

Loyalty

Riskonnect's program suited our facility best compared to other programs. The program has the...

Sep 2023
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VP/Other Executive

Value

We have had a few disappointments with Riskonnect's system. Some areas in the system that we thought...

Sep 2023
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VP/Other Executive

Operations

Some of the trainings we received for the system's reports were several hours long, and we didn't...

Sep 2023
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VP/Other Executive

Product

Riskonnect should really get something more specific set up for the post-acute area. It seems to me...

Sep 2023
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VP/Other Executive

Relationship, Operations

Riskonnect's technical experts and senior people were very experienced, but our project manager was...

Sep 2023
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VP/Other Executive

Operations, Value

I would tell a friend who was considering the system to be efficient with the included hours right...

Sep 2023
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Manager

Operations, Product

We had a significant upgrade from the classic version to a lightning version, and it took us years...

Aug 2023
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Manager

Operations

The training is not very available. I put in a ticket asking whether someone could show me how to do...

Aug 2023
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Manager

Loyalty, Product

Internally, we don't have good interoperability between Riskonnect Healthcare and our employee...

Aug 2023
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Manager

Relationship, Product

There are a few quirks in the system, but some things depend on the tech savviness of the user....

Aug 2023
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Manager

Relationship

The quality of the support is very good. We have a liaison assigned to us, and they are incredibly...

Aug 2023
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Manager

Relationship, Product

There haven’t really been any changes since the last update. I haven't heard anything. I'm very much...

Aug 2023
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Manager

Product, Value

One outcome we have been able to achieve is rapid routing of reported events to the appropriate...

Aug 2023
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VP/Other Executive

Loyalty

We may decide to keep the system for risk management, specifically for claims management. However, I...

Jul 2023
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VP/Other Executive

Value

There are some things that the vendor charges for that seem weird to me, but the vendor includes...

Jul 2023
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VP/Other Executive

Product

Riskonnect Healthcare isn't really a system that makes sense for everyone to use for incident...

Jul 2023
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VP/Other Executive

Product

Riskonnect Healthcare is a repository, so we are able to track events even after they have been...

Jul 2023
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Director

Relationship

We have meetings scheduled all the time, but I never attend them because I don't need anything....

Jul 2023
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Director

Product, Value

Riskonnect Healthcare allows us to trend things a lot more easily because things are housed in one...

Jul 2023
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Director

Product

We are more efficient using Riskonnect Healthcare than an Excel spreadsheet. And from a governance,...

Jun 2023
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Director

Loyalty, Operations

Riskonnect Healthcare’s ease of use depends more on the training than anything. Of course, different...

Jun 2023
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Director

Operations

When we implemented Riskonnect Healthcare, the vendor may not have had enough resources to help us....

Jun 2023
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Director

Relationship, Operations

Various teams at Riskonnect have helped us out. Some teams have been bad, and some teams have been...

Jun 2023
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Director

Relationship

There have been a few occasions when some of Riskonnect’s support personnel have been very...

Jun 2023
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Director

Culture, Relationship

Our only involvement with Riskonnect at a high level is with our salesperson. The only involvement...

Jun 2023
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Director

Value

Anyone that needs access to Riskonnect Healthcare has to have a license. We are charged per license,...

Jun 2023
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Director

Culture

One of the hiccups with Riskonnect Healthcare was that it didn’t have a contracting module at first....

Jun 2023
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Director

Product

Right now, the only integration is a feed from our HR system into Riskonnect Healthcare, and that...

Jun 2023
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Director

Product

We integrated our intranet into Riskonnect Healthcare to access our policies, but we had some...

Jun 2023
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Director

Loyalty, Product

We have purchased various modules from Riskonnect, one of which is a regulatory compliance module....

Jun 2023
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Director

Loyalty, Value

We chose the solution because it is user friendly and intuitive. The solution has led to better...

Jun 2023
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Manager

Product, Value

One of the biggest things that we have seen since we started with the product has been the ability...

May 2023
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Manager

Operations

Riskonnect does a phenomenal job with implementations. They are the best vendor that we work with....

May 2023
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Manager

Operations, Product

I work with a lot of vendors' systems, and Riskonnect's system is the most stable and reliable....

May 2023
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Manager

Relationship, Value

Every time we go to the vendor to ask for something that we need, they are able to deliver it. They...

May 2023
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Manager

Relationship

The vendor's support is really good. We normally reach out to the vendor's people over the web. The...

May 2023
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Manager

Relationship

We hear from the vendor's executives regularly. They check in with us to make sure that we are doing...

May 2023
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Manager

Value

The product allows us to automate more of our work. Over the years, we have significantly reduced...

May 2023
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Manager

Value

Other vendors want to charge us more than Riskonnect does. We definitely receive our money's worth...

May 2023
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Director

Product

The only thing that ever bothers me in Riskonnect Healthcare is the disconnect between the...

May 2023
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Director

Relationship

We have an account manager, and I talk with them often. They are very involved.

May 2023
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Manager

Product

Riskonnect Healthcare is a great program for reporting; our employees like the reporting aspect of...

Apr 2023
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Manager

Product

In the root cause analysis section of Riskonnect Healthcare, we cannot print the timeline of the...

Apr 2023
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Manager

Operations, Product

When it comes to generating reports, I am limited in how I can filter them to get the information I...

Apr 2023
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Manager

Relationship, Operations

Something that went well with Riskonnect was I had the opportunity to be involved in building the...

Apr 2023
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Analyst/Coordinator

Operations

The implementation of Riskonnect Healthcare has been the worst implementation project I have ever...

Apr 2023
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(0)
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Analyst/Coordinator

Value

Riskonnect does not keep their promises. I don't know how much is due to miscommunication or lack of...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Riskonnect has lag time in their larger updates. People from Riskonnect have been available, but...

Apr 2023
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Analyst/Coordinator

Operations

I like the training that was available from Riskonnect. I know that there is some limit to how much...

Apr 2023
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Analyst/Coordinator

Relationship

The success portal for ongoing support is responsive. I have no issue with the support people...

Apr 2023
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Analyst/Coordinator

Relationship, Product

We try to limit access to various things by the need to know. That apparently does not register on...

Apr 2023
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Analyst/Coordinator

Product

We are so limited on licenses with Riskonnect that we can't even utilize other features that would...

Apr 2023
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Manager

Relationship

We get a warning from Riskonnect when an upgrade is going to be put out or when there are changes to...

Apr 2023
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Manager

Loyalty

We knew the learning curve with Riskonnect Healthcare was going to be small because we were already...

Apr 2023
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Manager

Relationship

I had a change of philosophy when we went with Riskonnect and realized we needed to let managers...

Apr 2023
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Manager

Operations

Our implementation was expedited but went pretty smoothly. We ran into a couple of project...

Apr 2023
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Analyst/Coordinator

Relationship

We know we can send an email or a ticket to Riskonnect and get a response. We feel super supported....

Mar 2023
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Analyst/Coordinator

Product

In using Riskonnect Healthcare, we have definitely seen frontline engagement, and the biggest thing...

Mar 2023
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Analyst/Coordinator

Relationship, Operations

I come from a facility where we have never worked with project management at all, so we have had a...

Mar 2023
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Director

Loyalty, Product

Riskonnect’s BI tool is not easy to use. The product is very flexible but not very intuitive. I...

Mar 2023
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Director

Operations

We had some challenges with our Riskonnect projects, and I wasn't completely happy with the way...

Mar 2023
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Director

Relationship

We were frustrated with Riskonnect because a ticket for a project was offshored, and the Riskonnect...

Mar 2023
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Director

Relationship

Other than the issues we have had, Riskonnect is responsive, nice, and pretty easy to work with....

Mar 2023
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Director

Relationship, Operations

I would just like Riskonnect to be more proactive. There is opportunity to help us figure out what...

Mar 2023
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Director

Relationship

I am not expecting Riskonnect to get any better because I have been dealing with them for years.

Mar 2023
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Director

Relationship, Product

There are a lot of things that are out of our control with Riskonnect Healthcare that people are...

Mar 2023
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Director

Relationship

Our Riskonnect customer support person is great, and we meet with them regularly. Anytime we have...

Mar 2023
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