Riskonnect Healthcare
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The Riskonnect product is easy to use in terms of running the platform reports, especially for a new...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor definitely does have training, but we pretty much trained ourselves. We have a system...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If an organization has a lot of people that have to get into the system, and the organization has to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

In order to get the product where we needed it to be, we had to do quite a bit of work. I am very...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

If we want a project done and want the vendor to help, each of their people is incentivized to bill...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

We are certainly saving time by using the system. We have all the boots on the ground and can enter...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

The product is fantastic, but Riskonnect nickel-and-dimes for things like implementation support. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

When all is said and done, we are happy because the product is fantastic, but it is like pulling...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am really hoping for a deeper understanding of the events that happen in our facilities. We want...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the build portion, there was some feeling of being nickel-and-dimed because the vendor wanted...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's ability to leverage advanced analytics within the platform is really impressive. Being...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor really delivered what we saw in the demo. The vendor is engaging, and they want to be a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a customer success manager, and that person helps to give feedback or talk about what is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our contact from Riskonnect is phenomenal. They are available whenever we need them, even if we just...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love Riskonnect Healthcare. It is very simple for our users. It automatically notifies our...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If I were to reach out to Riskonnect and tell them that we wanted to implement some things and that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the past, Riskonnect's people were very slow to respond to our issues. Sometimes, it would take...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the product as an incident reporting system. It doesn't give us information in real time, but...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We looked at a couple of solutions that some of our other facilities were utilizing, but we liked...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would buy Riskonnect Healthcare again. I would just change my expectations. My staff members...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There has been some arm-twisting in getting the vendor to keep promises. When we started having a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor made it very clear that there would be limited training capabilities because of the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't really used the vendor's support, but we still have regular standing meetings with the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been in the healthcare risk management space for a long time and have worked with multiple...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Someone above me in our organization reached out to a high-level person at Riskonnect, and the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Part of our long-term plans includes other reporting tools that have the customer integration piece...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If someone is looking for a solution that will track, trend, and pull graphs that are suitable to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Riskonnect has decreased my headaches when I am making reports. We can easily run monthly reports...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am sure that I could be using Riskonnect's system for more things, but the information for those...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a lot of training until we went live, and then Riskonnect went straight into working on event...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

An email went out that said that one of our SSO certificates was expiring. We put in a ticket to fix...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upper management has been really engaged when there has been an issue that has risen to their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system data around claims will help us drive a lot of processes and programs. The information is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the longest time, we were trying to hold Riskonnect to a deadline for our trouble tickets. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Riskonnect is very good about avoiding charging for every little thing. Their charges are based on...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the implementation, Riskonnect did meet their deadlines. They were pretty on top of the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can add new fields and pull reports easily. The system is very flexible when it comes to creating...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of our current setup right now is customized specifically to our needs as opposed to having a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have several data feeds that go out of Riskonnect and into other systems, such as our electronic...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a good representative that helps us manage data feeds and integration. That person is really...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of reliability, there was only one instance when the Riskonnect application actually went...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have seen a little slowness in the reporting. The system spins for a bit. I don't know whether...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes we put in low-priority tickets, but then they take too long. They stay open for a few...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is a good system for managing our claims. I wouldn't want to use another vendor for risk...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Riskonnect doesn’t really promise us anything. They do enhancements, and sometimes Riskonnect can't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are trying to implement a policy manager, and that isn't going well. We have been trying for been...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We sent out some training through emails, and we developed training materials, and people seem to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Frankly, Riskonnect's customer service is awful. We have to go to Riskonnect to talk about issues;...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The software program gives us more information in real time than other products do. With another...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Once our IT person created a lot of things, the solution worked. We have only had one issue where...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My ratings for the vendor are all over the place, but the ratings for the customer service are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor provided the number of licenses they thought we would need after we explained our usage,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular meetings with the vendor, and they take the first 15 or 20 minutes to explain what...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We set a timeline for different modules to be implemented. Then the vendor tried to push everything...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really need the system to be interoperable with our EHR, and Riskonnect Healthcare is not. There...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Even though there are things that I am not happy with, we would buy the solution again because it...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The process to build is long and time consuming, so people should make sure they have the time. On...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, we had a good team from Riskonnect to work with, and the process was fairly painless. The...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training really should be looked at. Video conference training with people who are using the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The good features of the system are the ability to easily report into the system and report across...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have issues with different components on the pages that are not Riskonnect components. Their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lack of training materials for the admins who are expected to build the system. We have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A big issue was the lack of support during the go-live. We were told that for the first two weeks of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were items that we were expecting to be part of the package in terms of basic requests that we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There has been good communication with the people that have been involved in the project from...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With another SaaS product, we automatically get any new features that are available. With...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Riskonnect's solution is based on configurations. The vendor gives us a solid workflow to build on,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first came on board with the product, we had a very dedicated team from Riskonnect that was...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The way the product is set up is perfect for a database developer. Everything is very normalized,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we reach out to Riskonnect with an issue, they are extremely responsive. We have so much going...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Riskonnect Healthcare has helped us standardize a lot of the work that the people are doing, and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, when we were talking with the sales department, they said they would do anything we asked...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Riskonnect's implementation services have definitely gotten a lot better over time. Our initial...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Riskonnect is delivering upgrades to us. I don't know what the vendor's overall vision is though. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, Riskonnect didn't do a great job of making sure their system was upgraded and ready for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Riskonnect’s demos need to be a little more tailored toward the audience. We had good demos in the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of our work with Riskonnect Healthcare thus far has been getting to where we were on our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The project management for our implementation was very weak, but the technical folks were very...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a facility that wasn't on any system and was on paper before, and it seemed like it was...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the implementation, Riskonnect's support was pretty good. I expect their proactivity to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

On the implementation side, we stayed under the hours that were budgeted. I didn't feel like there...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With Riskonnect Healthcare, we made a significantly higher investment than we made in our previous...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a lot that we can do on our own without being charged, but when we want to get something...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the product, but the company isn't very strong in terms of customer service and their account...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has never contacted me to tell me about their new software or upgrades. We are always the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very user friendly. We can upload pretty much any kind of information and then use it...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everyone was comfortable with our last system, but we wanted a platform that also encompassed...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I actually do not like Riskonnect Healthcare. Our people bought it because they weren't thinking....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor said that the data converted from our last system or that they were going to try to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The company did not train us. They trained one trainer. We don't have the option to go to Riskonnect...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF