Riskonnect Healthcare Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
By using Riskonnect, we have noticed an immense increase in reporting because we have become...
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Operations
We don't have training with Riskonnect. There are conferences that we are offered the chance to go...
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Loyalty, Product, Value
Riskonnect has helped with patient events, patient safety, and risk management, and we use the...
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Loyalty, Relationship, Product
There have been talks of integrating the Riskonnect system within our EHR, and that would be a real...
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Relationship
Riskonnect’s support people are always supportive and immediately address our issues or the cases...
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Operations, Product
Riskonnect’s upgrades are sometimes hard to understand. We are given the PowerPoints on what is...
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Product, Value
Riskonnect's system has definitely helped us align our organization to try to look at risk and...
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Operations
We are a healthcare organization, and Riskonnect's training is mostly tailored for insurance and...
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Culture, Relationship
We did have some issues with our former representative, but since then, the vendor has delivered on...
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Value
Riskonnect built a system, and then they expected us to maintain it. But coding is not my world or...
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Operations, Product
There is a lot of clunkiness to some of the ways in which we have to do things in Riskonnect...
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Relationship
I don't know that we have necessarily had new technology since we have been on the system. We don't...
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Value
We have done research on some other systems, but given what we pay for Riskonnect Healthcare and how...
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Product
Riskonnect Healthcare integrates with other platforms we use, including our EHR, to pull patient...
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Operations, Product
The ease of use for Riskonnect Healthcare is satisfactory for the majority of users. However, for...
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Relationship
Riskonnect’s phone and web support teams are very responsive to cases that I put in. They have...
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Relationship
We received an introduction to our regional executive. We don’t really need any touchpoints from...
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Relationship
Riskonnect Healthcare helps us do what we need. It just takes quite a bit of customization sometimes...
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Value
I don't know that we would buy Riskonnect Healthcare again knowing what I know now because, at...
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Operations, Value
We had a massive transition from Riskonnect Healthcare’s classic version to their new version, and I...
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Product
There are some CRM limitations that Riskonnect Healthcare has stuck with that just seem a bit silly...
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Operations
We have to ask Riskonnect for training often. The training exists. If I am able to get on a call...
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Product
Our experience with Riskonnect has been one of the best experiences, and it continues to get better...
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Loyalty, Relationship
Riskonnect does a lot to foster partnerships and relationships. We have a good account executive. We...
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Product, Value
Riskonnect Healthcare makes it easy for us to track risk events in real time. We can see the...
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Value
Early in our relationship with Riskonnect, we felt like they were nickel-and-diming us. However,...
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Loyalty, Value
We considered staying with Riskonnect, but they track hours for their pricing and nickel-and-dime us...
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Product
Riskonnect limits us a lot on what we can and can't control, and we have had challenges working...
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Operations
Riskonnect's training is okay, but there are a few opportunities. The challenge is the vendor...
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Relationship, Product
We effectively manage certain claims with Riskonnect Healthcare. This product actually functions for...
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Product, Value
With Riskonnect, we have significantly increased our reporting capabilities and ability to analyze...
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Operations, Product
All the updates with Riskonnect are great. The vendor handles all of those, and not once have I had...
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Value
One of the problems with the Riskonnect implementation was the vendor charging for every little...
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Operations
Once we went live with Riskonnect Healthcare, other projects were much more satisfactory than the...
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Relationship
It has been a pleasure to work with Riskonnect from a vendor and support aspect, especially after...
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Product
We have the ability to do integrations with how we have set up Riskonnect Healthcare, and we have...
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Relationship, Operations
Riskonnect Healthcare is a great product, but my favorite part is the vendor relationship, including...
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Loyalty, Relationship, Product
Riskonnect has lots of stuff out there, but from an organization standpoint, we are not first...
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Operations
Riskonnect has great salespeople and some really awesome demos out there. We took the solution out...
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Loyalty
We have a lot of implementations coming up with Riskonnect, and those are where most of our pain...
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Product
Riskonnect has opened up a lot of things that we are able to continually customize. We can build our...
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Operations
We have put a lot of effort into making Riskonnect work really well for our risk managers, and they...
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Culture
The platform has some limitations. The initial package purchased did not include all enterprise...
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Product, Value
Using this program, we have been able to improve our claims management process and develop an...
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Product
Using Riskonnect Healthcare, we now have data that is actually workable. Before, we just had a PDF...
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Relationship, Product
The quality of Riskonnect Healthcare is great. They take into consideration things that their...
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Relationship
We have a regular call with our customer service representative, and it feels very much more like...
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Relationship
Riskonnect is more than just a vendor. They are here to serve us a product, but they work with us....
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Product
Riskonnect Healthcare just looks nice and clean. There are some other products out there that just...
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