Riskonnect Healthcare Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product, Value
It is difficult to securely transfer patient safety work in the system. The system lacks efficiency...
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Culture, Relationship
What we were promised from Riskonnect at the beginning and what we got were not the same. That said,...
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Operations
I would like to see more training from Riskonnect. They don’t have training available automatically....
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Relationship, Product
We really don’t have a vision with Riskonnect. Riskonnect has made a lot of changes.
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Relationship, Product
Sometimes, when things don’t work, Riskonnect says the issue is us, and we say it is them. That...
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Product, Value
Reporting is really all we do with Riskonnect Healthcare. The solution helps us achieve our...
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Product, Value
By using Riskonnect, we have noticed an immense increase in reporting because we have become...
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Operations
We don't have training with Riskonnect. There are conferences that we are offered the chance to go...
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Loyalty, Product, Value
Riskonnect has helped with patient events, patient safety, and risk management, and we use the...
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Loyalty, Relationship, Product
There have been talks of integrating the Riskonnect system within our EHR, and that would be a real...
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Relationship
Riskonnect’s support people are always supportive and immediately address our issues or the cases...
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Operations, Product
Riskonnect’s upgrades are sometimes hard to understand. We are given the PowerPoints on what is...
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Product, Value
Riskonnect's system has definitely helped us align our organization to try to look at risk and...
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Operations
We are a healthcare organization, and Riskonnect's training is mostly tailored for insurance and...
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Culture, Relationship
We did have some issues with our former representative, but since then, the vendor has delivered on...
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Value
Riskonnect built a system, and then they expected us to maintain it. But coding is not my world or...
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Operations, Product
There is a lot of clunkiness to some of the ways in which we have to do things in Riskonnect...
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Relationship
I don't know that we have necessarily had new technology since we have been on the system. We don't...
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Value
We have done research on some other systems, but given what we pay for Riskonnect Healthcare and how...
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Product
Riskonnect Healthcare integrates with other platforms we use, including our EHR, to pull patient...
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Operations, Product
The ease of use for Riskonnect Healthcare is satisfactory for the majority of users. However, for...
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Relationship
Riskonnect’s phone and web support teams are very responsive to cases that I put in. They have...
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Relationship
We received an introduction to our regional executive. We don’t really need any touchpoints from...
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Relationship
Riskonnect Healthcare helps us do what we need. It just takes quite a bit of customization sometimes...
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Value
I don't know that we would buy Riskonnect Healthcare again knowing what I know now because, at...
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Operations, Value
We had a massive transition from Riskonnect Healthcare’s classic version to their new version, and I...
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Product
There are some CRM limitations that Riskonnect Healthcare has stuck with that just seem a bit silly...
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Operations
We have to ask Riskonnect for training often. The training exists. If I am able to get on a call...
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Product
Our experience with Riskonnect has been one of the best experiences, and it continues to get better...
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Loyalty, Relationship
Riskonnect does a lot to foster partnerships and relationships. We have a good account executive. We...
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Product, Value
Riskonnect Healthcare makes it easy for us to track risk events in real time. We can see the...
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Value
Early in our relationship with Riskonnect, we felt like they were nickel-and-diming us. However,...
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Loyalty, Value
We considered staying with Riskonnect, but they track hours for their pricing and nickel-and-dime us...
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Product
Riskonnect limits us a lot on what we can and can't control, and we have had challenges working...
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Commentary Summary
Comment Type Breakout