Riskonnect Healthcare Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
Riskonnect's system has definitely helped us align our organization to try to look at risk and...
Login or Create an Account to see details.
Operations
We are a healthcare organization, and Riskonnect's training is mostly tailored for insurance and...
Login or Create an Account to see details.
Culture, Relationship
We did have some issues with our former representative, but since then, the vendor has delivered on...
Login or Create an Account to see details.
Value
Riskonnect built a system, and then they expected us to maintain it. But coding is not my world or...
Login or Create an Account to see details.
Operations, Product
There is a lot of clunkiness to some of the ways in which we have to do things in Riskonnect...
Login or Create an Account to see details.
Relationship
I don't know that we have necessarily had new technology since we have been on the system. We don't...
Login or Create an Account to see details.
Value
We have done research on some other systems, but given what we pay for Riskonnect Healthcare and how...
Login or Create an Account to see details.
Product
Riskonnect Healthcare integrates with other platforms we use, including our EHR, to pull patient...
Login or Create an Account to see details.
Operations, Product
The ease of use for Riskonnect Healthcare is satisfactory for the majority of users. However, for...
Login or Create an Account to see details.
Relationship
Riskonnect’s phone and web support teams are very responsive to cases that I put in. They have...
Login or Create an Account to see details.
Relationship
We received an introduction to our regional executive. We don’t really need any touchpoints from...
Login or Create an Account to see details.
Relationship
Riskonnect Healthcare helps us do what we need. It just takes quite a bit of customization sometimes...
Login or Create an Account to see details.
Value
I don't know that we would buy Riskonnect Healthcare again knowing what I know now because, at...
Login or Create an Account to see details.
Operations, Value
We had a massive transition from Riskonnect Healthcare’s classic version to their new version, and I...
Login or Create an Account to see details.
Product
There are some CRM limitations that Riskonnect Healthcare has stuck with that just seem a bit silly...
Login or Create an Account to see details.
Operations
We have to ask Riskonnect for training often. The training exists. If I am able to get on a call...
Login or Create an Account to see details.
Product
Our experience with Riskonnect has been one of the best experiences, and it continues to get better...
Login or Create an Account to see details.
Loyalty, Relationship
Riskonnect does a lot to foster partnerships and relationships. We have a good account executive. We...
Login or Create an Account to see details.
Product, Value
Riskonnect Healthcare makes it easy for us to track risk events in real time. We can see the...
Login or Create an Account to see details.
Value
Early in our relationship with Riskonnect, we felt like they were nickel-and-diming us. However,...
Login or Create an Account to see details.
Loyalty, Value
We considered staying with Riskonnect, but they track hours for their pricing and nickel-and-dime us...
Login or Create an Account to see details.
Product
Riskonnect limits us a lot on what we can and can't control, and we have had challenges working...
Login or Create an Account to see details.
Operations
Riskonnect's training is okay, but there are a few opportunities. The challenge is the vendor...
Login or Create an Account to see details.
Relationship, Product
We effectively manage certain claims with Riskonnect Healthcare. This product actually functions for...
Login or Create an Account to see details.
Product, Value
With Riskonnect, we have significantly increased our reporting capabilities and ability to analyze...
Login or Create an Account to see details.
Operations, Product
All the updates with Riskonnect are great. The vendor handles all of those, and not once have I had...
Login or Create an Account to see details.
Value
One of the problems with the Riskonnect implementation was the vendor charging for every little...
Login or Create an Account to see details.
Operations
Once we went live with Riskonnect Healthcare, other projects were much more satisfactory than the...
Login or Create an Account to see details.
Relationship
It has been a pleasure to work with Riskonnect from a vendor and support aspect, especially after...
Login or Create an Account to see details.
Product
We have the ability to do integrations with how we have set up Riskonnect Healthcare, and we have...
Login or Create an Account to see details.
Relationship, Operations
Riskonnect Healthcare is a great product, but my favorite part is the vendor relationship, including...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Riskonnect has lots of stuff out there, but from an organization standpoint, we are not first...
Login or Create an Account to see details.
Operations
Riskonnect has great salespeople and some really awesome demos out there. We took the solution out...
Login or Create an Account to see details.
Loyalty
We have a lot of implementations coming up with Riskonnect, and those are where most of our pain...
Login or Create an Account to see details.
Product
Riskonnect has opened up a lot of things that we are able to continually customize. We can build our...
Login or Create an Account to see details.
Operations
We have put a lot of effort into making Riskonnect work really well for our risk managers, and they...
Login or Create an Account to see details.
Culture
The platform has some limitations. The initial package purchased did not include all enterprise...
Login or Create an Account to see details.
Product, Value
Using this program, we have been able to improve our claims management process and develop an...
Login or Create an Account to see details.
Product
Using Riskonnect Healthcare, we now have data that is actually workable. Before, we just had a PDF...
Login or Create an Account to see details.
Relationship, Product
The quality of Riskonnect Healthcare is great. They take into consideration things that their...
Login or Create an Account to see details.
Relationship
We have a regular call with our customer service representative, and it feels very much more like...
Login or Create an Account to see details.
Relationship
Riskonnect is more than just a vendor. They are here to serve us a product, but they work with us....
Login or Create an Account to see details.
Product
Riskonnect Healthcare just looks nice and clean. There are some other products out there that just...
Login or Create an Account to see details.
Loyalty
I don't see my satisfaction going down with Riskonnect; I see it remaining what it is. We are...
Login or Create an Account to see details.
Product
There are still limitations on some of the reporting aspects of the system. For example, if we...
Login or Create an Account to see details.
Relationship
When we started rolling this system out, it was really a long process. We had a lot of hiccups and...
Login or Create an Account to see details.
Loyalty
Any organization that is growing should consider staying current in the market and making sure that...
Login or Create an Account to see details.
Relationship
Riskonnect does a really good job with support and being proactive. When there are new releases, we...
Login or Create an Account to see details.
Relationship, Value
I say Riskonnect doesn't charge for every little thing, and here is why. Sometimes we may just have...
Login or Create an Account to see details.
Operations
We can sign up for Riskonnect’s trainings and do a course, but there is a cost. I used to love that...
Login or Create an Account to see details.
Product
The biggest thing is I used to be at the health system many years ago when we didn't have this...
Login or Create an Account to see details.
Operations
Riskonnect Healthcare's upgrades have been very coordinated. We had a fairly large implementation...
Login or Create an Account to see details.
Relationship
Like with other IT-based companies, workforce turnover is hard, so I would suggest Riskonnect just...
Login or Create an Account to see details.
Product
Using Riskonnect Healthcare, we have been able to track and trend the types of patient safety events...
Login or Create an Account to see details.
Relationship
We have Riskonnect's tech support number. We have a customer relationship manager. We do have very...
Login or Create an Account to see details.
Relationship
We ended up picking up a lot of the slack during early projects with Riskonnect. Our team ended up...
Login or Create an Account to see details.
Relationship
Riskonnect tries to keep their promises, and they have gotten better, but they don’t keep them. With...
Login or Create an Account to see details.
Product
Our experience with Riskonnect Healthcare has varied. The system is definitely better than it used...
Login or Create an Account to see details.
Relationship, Operations
Riskonnect was very good at pushing us to make the change when Salesforce shifted versions. We did a...
Login or Create an Account to see details.
Product
One of the really nice things about Riskonnect Healthcare is that it is a very interconnected...
Login or Create an Account to see details.
Operations
We have come a long way with Riskonnect. The implementation was terrible. We were still doing...
Login or Create an Account to see details.
Operations, Value
After the go-live, if we don't ask for any training from Riskonnect, they don't give us any. They...
Login or Create an Account to see details.
Product
We have made a lot of process improvements with our patient events using Riskonnect Healthcare....
Login or Create an Account to see details.
Product
We have to put our medical records in Riskonnect Healthcare when we have a patient event. In our old...
Login or Create an Account to see details.
Operations
Riskonnect is always fantastic with their implementation services. They also send out notifications...
Login or Create an Account to see details.
Relationship
When we first started, the executives were very involved. Now, we really don't have to use...
Login or Create an Account to see details.
Product
Riskonnect Healthcare allows us to better manage all our stuff in regard to patient safety, visitor...
Login or Create an Account to see details.
Product
I don't have any suggestions because I don't use all the possibilities of the product, but for the...
Login or Create an Account to see details.
Loyalty, Value
The outcome of using this product is that we have better turnaround times for manager reviews and...
Login or Create an Account to see details.
Relationship
In the beginning, the vendor didn’t keep all their promises. We had bugs and issues, so we needed...
Login or Create an Account to see details.
Product
We have a communications tab within a certain area that we can email, and it has a workaround....
Login or Create an Account to see details.
Relationship, Value
I'm very pleased with the ease of use. I have always thought Riskonnect Healthcare has been very...
Login or Create an Account to see details.
Operations
Initially, I was extremely dissatisfied with the training, but now the vendor offers training all...
Login or Create an Account to see details.
​
Featured Report
Preferences