Riskonnect Healthcare
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Future Outlook
As a vendor, Riskonnect has a good understanding of what a build looks like and the nuances that may...
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Functionality and Upgrades
The product is fantastic, and we are very happy with it. We are excited about the innovation that we...
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Sales and Contracting
We had some confusion about what components Riskonnect could supply to us when necessary. We don't...
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Functionality and Upgrades
The reporting module that generates all of the reports we send from the product is confusing for...
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Other Observations & Comments
It is easy for the frontline staff to do the actual incident entries within the product. However,...
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Service and Support
I appreciate logging issues into Riskonnect Healthcare, but it is sometimes missing the personal...
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Functionality and Upgrades
Riskonnect Healthcare is a good product; I like that it is so easy to use. With Riskonnect...
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Relationship
I like the account manager we have with Riskonnect Healthcare; they are responsive.
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Service and Support
Riskonnect has some of the best customer service that I have ever encountered. They are fantastic.
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Functionality and Upgrades
The data that comes from Riskonnect Healthcare comes in a daily report that feeds into our service...
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Other Observations & Comments
Every portion of our implementation with Riskonnect has not been completed, and there have been a...
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ROI / Cost
Sometimes we get nickel-and-dimed by Riskonnect. I would tell a peer to watch the vendor's invoices...
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Service and Support
When I reach out to my customer support person at Riskonnect or log a case with the vendor on their...
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Relationship
Riskonnect is very proactive, especially if there is a known issue. They are very proactive at...
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Service and Support
Communication with Riskonnect’s support people is decent, but sometimes the lower-level support...
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Sales and Contracting
Riskonnect led us to believe that a lot of bells and whistles were going to be a part of the product...
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Functionality and Upgrades
We would not purchase Riskonnect's system again because the vendor made the healthcare piece an...
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ROI / Cost
We have had a significant increase in overall event reporting since transitioning to Riskonnect. We...
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Relationship
During the implementation of Riskonnect's system, every little thing had to be explicitly asked for...
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Implementation and Training
I have asked for generic webinars or videos for training from Riskonnect but haven't gotten...
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Technology
The main outcome we have achieved with Riskonnect Healthcare is getting several of our hospitals on...
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Functionality and Upgrades
One of our hospitals is not quite satisfied with Riskonnect Healthcare because of how that hospital...
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ROI / Cost
Riskonnect has not nickel-and-dimed us. We haven't paid extra for the support that we haven't...
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Implementation and Training
A lot of our hospitals didn’t attend the training or absorb what they needed to from the training,...
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Functionality and Upgrades
There was more required to make Riskonnect Healthcare work as promoted than a lot of people...
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Interfacing and Integration
Riskonnect Healthcare gathers lots of information and makes it easier to compare the information and...
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Service and Support
We have been happy with Riskonnect’s customer success and support people. Whenever we have screamed,...
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Lessons Learned
Riskonnect Healthcare is much more expensive than our previous system, but from a technical...
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Interfacing and Integration
Working with the Riskonnect implementation team was not a great experience. Riskonnect needs to...
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Functionality and Upgrades
Riskonnect does a very good job at what they do. I really like the program. We have reports set up...
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Relationship
Riskonnect is always sending notifications on what is coming. They let us know of classes or...
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Sales and Contracting
A salesperson comes in and tells us that the vendor can do anything in the world, but then when the...
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Relationship
Riskonnect comes in pretty close on all of the projects when it comes to keeping all of their...
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Technology
Riskonnect Healthcare has helped us to successfully adjudicate our claims. It is a very fine...
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Service and Support
We have a lot of open cases about bugs that have been open for a long time. I would like to get...
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Win/Loss - Why they were selected (by current clients)
We purchased Riskonnect's system because we saw value in the quality of the product. Riskonnect's...
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Implementation and Training
Riskonnect needs stronger or more experienced healthcare resources for an implementation. And the...
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Lessons Learned
If I were to recommend Riskonnect to a peer, I would give them qualifiers. I would tell them that I...
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ROI / Cost
I can't give my actuarial company an accurate report from the system. My claims staff members have...
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Win/Loss - Why they were selected (by current clients)
We were with a different company when Riskonnect acquired that company. We did a demonstration of...
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Implementation and Training
The initial setup of the product wasn't as easy as we expected. If we had bought the product new,...
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Service and Support
The vendor outsourced a lot of risk management work to India. Then, when that work was sent back, a...
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Implementation and Training
Riskonnect had formalized training sessions. One of their people was very knowledgeable. The vendor...
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Interfacing and Integration
We like the system's HL7 feed. That feed is supposed to basically take certain demographics out of...
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Functionality and Upgrades
We appreciated that we received basic training to get our people started on the system. After that,...
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Functionality and Upgrades
The actual implementation of the things that our front-end users see in the system went reasonably...
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Service and Support
The vendor has been very helpful and supportive. We get emails from them when the system has a...
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Functionality and Upgrades
We like the solution. It is working well. The solution is a work in progress, and the solution is...
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Functionality and Upgrades
Reporting is the product's outcome. Although the ability is there, we develop our own reports and...
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Implementation and Training
We don’t get training from the vendor. We would like to see a predesigned training manual that we...
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Relationship
The support is good. We have a customer service representative that is very responsive and helpful....
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Relationship
The vendor could be more proactive by letting us know when they have something in development. We...
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Interfacing and Integration
The integration is fine. We are integrating the product with some of our data analytics products...
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Relationship
In terms of different project teams from the vendor, there is a lot of turnover in the middle of a...
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