Riskonnect Healthcare Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 10:59:43 PM and Model.EvProductId = 222817

Commentary Summary

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User Commentary

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Director

Other Observations & Comments

One of the challenges we have had is with data, but that isn’t just Riskonnect’s issue; that is also...

Oct 2020
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Director

Service and Support

Riskonnect’s data resources are good, but they have limited capacity, so pushing forward our data...

Oct 2020
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Director

Service and Support

We have really complex access needs. There are people who are department based, but then we have...

Oct 2020
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Director

Service and Support

I would like to see committees, and Riskonnect is going to partner with us to build those. We can...

Oct 2020
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Director

Functionality and Upgrades

The vendor is going to custom build a trend management module, and we are going to think about to...

Oct 2020
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Director

Functionality and Upgrades

Riskonnect has a pretty well-managed product for enterprise risk. We have to go with what the vendor...

Oct 2020
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Director

Functionality and Upgrades

We have many different success principles that we charter at the beginning of the initiative, and...

Oct 2020
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Director

Service and Support

If the vendor speaks and realizes they have spoken incorrectly, they actually go out of their way to...

Oct 2020
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Director

Functionality and Upgrades

We can pretty much make the product come to life with the vendor’s help. It is built on one of the...

Oct 2020
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Director

Service and Support

The system is everything that we want it to be, but we have to take it off the shelf and make it...

Oct 2020
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Director

Service and Support

Riskonnect is pretty visionary in that the many workflows that we want to bring on have a base...

Oct 2020
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Director

Implementation and Training

The implementation is going really well. With any platform, we get the platform and then add on to...

Oct 2020
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Director

Functionality and Upgrades

I would like to call out the interconnectedness of Riskonnect’s objects. The workflows that we are...

Oct 2020
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Director

Functionality and Upgrades

In the past, the systems were disparate and very manual. With the new platform, the workflows allow...

Oct 2020
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Director

Functionality and Upgrades

The resounding feedback we get about the system is that it saves so much time. We no longer have to...

Oct 2020
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Director

Relationship

A lot of our leaders are bought in. We have regular meetings with certain leaders. Riskonnect’s...

Oct 2020
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Manager

Lessons Learned

I would highly recommend the product, but I would be very honest with other organizations to make...

Oct 2020
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Manager

Functionality and Upgrades

The system is working great for us, and we are satisfied. There are some things that I wish I could...

Oct 2020
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Manager

Other Observations & Comments

We didn't really rely on Riskonnect for a lot of the training. We did it ourselves, and it was okay....

Oct 2020
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Manager

Relationship

Riskonnect does a good job with integration and interoperability. The solution is good, and the...

Oct 2020
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Manager

Technology

Riskonnect has had more of a reactive approach to delivering technology. We often go to them as...

Oct 2020
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Manager

Service and Support

Riskonnect's support is good, and their project management support is getting better. We do have...

Oct 2020
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Manager

Relationship

Riskonnect Healthcare drives tangible outcomes well, so we have received our money's worth. I can...

Oct 2020
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Manager

Service and Support

Riskonnect has supported us through the COVID-19 crisis, but we haven't really taken advantage of...

Oct 2020
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Manager

Lessons Learned

When Riskonnect commits to delivering something at a certain time or to improving something in a...

Oct 2020
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Manager

Relationship

Riskonnect was very good with our recent implementation. We had an upgrade that had some challenges,...

Oct 2020
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Manager

Other Observations & Comments

I knew someone who worked with Riskonnect. We evaluated some systems and chose Riskconnect’s system...

Oct 2020
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Manager

Lessons Learned

The administrators really need to know Salesforce or else the organization will be dead in the...

Oct 2020
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Manager

Lessons Learned

I am not 100% sure that the vendor doesn’t nickel-and-dime. It doesn’t seem like they charge for...

Oct 2020
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Manager

Relationship

We ran into some pretty critical problems during the implementation, but the vendor handled those...

Oct 2020
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Manager

Lessons Learned

The vendor’s initial training was okay; it was pretty simplistic. For end users, the system is...

Oct 2020
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Manager

Service and Support

We haven’t had good support from the vendor. Our representative doesn’t really seem to know the...

Oct 2020
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Manager

Functionality and Upgrades

The vendor is wonderful at driving tangible outcomes. There are some little nuances that hold us...

Oct 2020
 Helpful

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Manager

Implementation and Training

We have received our money’s worth. The implementation and training pieces weren’t the greatest, though....

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I think that we would buy this system again. It is pretty robust for what our needs are. It would...

Oct 2020
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VP/Other Executive

Relationship

I haven't seen Riskonnect's executives. Another vendor's executives are all over me, but...

Oct 2020
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VP/Other Executive

Relationship

In our past with this product, the vendor, Marsh ClearSight, was very responsive. They tailored or...

Oct 2020
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VP/Other Executive

Relationship

We are not significantly changing our operation. I am not looking to Riskonnect to create more...

Oct 2020
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VP/Other Executive

Relationship

We feel like we have to do the support for the Riskonnect product. We see whether we can do things...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The vendor's healthcare expertise is good. I feel like the vendor has good working knowledge,...

Oct 2020
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VP/Other Executive

Interfacing and Integration

The vendor could improve in having continued enhancement with the product. I know we are not on the...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Part of the work is getting our caregivers to understand what types of situations, events, or...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Something we love about the system is the ability to tie in Riskonnect Advanced Quality Management...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

One of our challenges is overcoming the cultural barriers when we start looking at developing a...

Oct 2020
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Manager

Functionality and Upgrades

I tried to test certain things that weren’t working, I took the user documentation Riskonnect gave...

Aug 2020
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Manager

Lessons Learned

I was not assigned a project manager early on, so the tech person and I were butting heads a lot...

Aug 2020
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Manager

Service and Support

Riskonnect needs to be better about understanding where users are in their experiences. I don’t deal...

Aug 2020
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Manager

Sales and Contracting

Riskonnect needs to be very clear on what the client wants when they are selling the product. There...

Aug 2020
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