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Riskonnect Healthcare Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Director

Product, Value

It is difficult to securely transfer patient safety work in the system. The system lacks efficiency...

Dec 2025
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Analyst/Coordinator

Culture, Relationship

What we were promised from Riskonnect at the beginning and what we got were not the same. That said,...

Dec 2025
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Analyst/Coordinator

Operations

I would like to see more training from Riskonnect. They don’t have training available automatically....

Dec 2025
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Analyst/Coordinator

Relationship, Product

We really don’t have a vision with Riskonnect. Riskonnect has made a lot of changes.

Dec 2025
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Analyst/Coordinator

Relationship, Product

Sometimes, when things don’t work, Riskonnect says the issue is us, and we say it is them. That...

Dec 2025
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Analyst/Coordinator

Product, Value

Reporting is really all we do with Riskonnect Healthcare. The solution helps us achieve our...

Dec 2025
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Analyst/Coordinator

Product, Value

By using Riskonnect, we have noticed an immense increase in reporting because we have become...

Dec 2025
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Analyst/Coordinator

Operations

We don't have training with Riskonnect. There are conferences that we are offered the chance to go...

Dec 2025
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Analyst/Coordinator

Loyalty, Product, Value

Riskonnect has helped with patient events, patient safety, and risk management, and we use the...

Dec 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

There have been talks of integrating the Riskonnect system within our EHR, and that would be a real...

Dec 2025
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Analyst/Coordinator

Relationship

Riskonnect’s support people are always supportive and immediately address our issues or the cases...

Dec 2025
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Analyst/Coordinator

Operations, Product

Riskonnect’s upgrades are sometimes hard to understand. We are given the PowerPoints on what is...

Dec 2025
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Manager

Product, Value

Riskonnect's system has definitely helped us align our organization to try to look at risk and...

Oct 2025
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Manager

Operations

We are a healthcare organization, and Riskonnect's training is mostly tailored for insurance and...

Oct 2025
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Manager

Culture, Relationship

We did have some issues with our former representative, but since then, the vendor has delivered on...

Oct 2025
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Manager

Value

Riskonnect built a system, and then they expected us to maintain it. But coding is not my world or...

Oct 2025
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Manager

Operations, Product

There is a lot of clunkiness to some of the ways in which we have to do things in Riskonnect...

Oct 2025
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Manager

Relationship

I don't know that we have necessarily had new technology since we have been on the system. We don't...

Oct 2025
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Manager

Value

We have done research on some other systems, but given what we pay for Riskonnect Healthcare and how...

Oct 2025
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Manager

Product

Riskonnect Healthcare integrates with other platforms we use, including our EHR, to pull patient...

Oct 2025
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Manager

Operations, Product

The ease of use for Riskonnect Healthcare is satisfactory for the majority of users. However, for...

Oct 2025
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Manager

Relationship

Riskonnect’s phone and web support teams are very responsive to cases that I put in. They have...

Oct 2025
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Manager

Relationship

We received an introduction to our regional executive. We don’t really need any touchpoints from...

Oct 2025
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Manager

Relationship

Riskonnect Healthcare helps us do what we need. It just takes quite a bit of customization sometimes...

Oct 2025
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Manager

Value

I don't know that we would buy Riskonnect Healthcare again knowing what I know now because, at...

Oct 2025
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Manager

Operations, Value

We had a massive transition from Riskonnect Healthcare’s classic version to their new version, and I...

Oct 2025
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Manager

Product

There are some CRM limitations that Riskonnect Healthcare has stuck with that just seem a bit silly...

Oct 2025
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Manager

Operations

We have to ask Riskonnect for training often. The training exists. If I am able to get on a call...

Oct 2025
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COO

Product

Our experience with Riskonnect has been one of the best experiences, and it continues to get better...

Sep 2025
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COO

Loyalty, Relationship

Riskonnect does a lot to foster partnerships and relationships. We have a good account executive. We...

Sep 2025
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COO

Product, Value

Riskonnect Healthcare makes it easy for us to track risk events in real time. We can see the...

Sep 2025
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COO

Value

Early in our relationship with Riskonnect, we felt like they were nickel-and-diming us. However,...

Sep 2025
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VP/Other Executive

Loyalty, Value

We considered staying with Riskonnect, but they track hours for their pricing and nickel-and-dime us...

Jul 2025
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VP/Other Executive

Product

Riskonnect limits us a lot on what we can and can't control, and we have had challenges working...

Jul 2025
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VP/Other Executive

Operations

Riskonnect's training is okay, but there are a few opportunities. The challenge is the vendor...

Mar 2025
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Director

Relationship, Product

We effectively manage certain claims with Riskonnect Healthcare. This product actually functions for...

Feb 2025
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Analyst/Coordinator

Product, Value

With Riskonnect, we have significantly increased our reporting capabilities and ability to analyze...

Feb 2025
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Analyst/Coordinator

Operations, Product

All the updates with Riskonnect are great. The vendor handles all of those, and not once have I had...

Feb 2025
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Analyst/Coordinator

Value

One of the problems with the Riskonnect implementation was the vendor charging for every little...

Feb 2025
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Analyst/Coordinator

Operations

Once we went live with Riskonnect Healthcare, other projects were much more satisfactory than the...

Feb 2025
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Analyst/Coordinator

Relationship

It has been a pleasure to work with Riskonnect from a vendor and support aspect, especially after...

Feb 2025
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Analyst/Coordinator

Product

We have the ability to do integrations with how we have set up Riskonnect Healthcare, and we have...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

Riskonnect Healthcare is a great product, but my favorite part is the vendor relationship, including...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

Riskonnect has lots of stuff out there, but from an organization standpoint, we are not first...

Feb 2025
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Analyst/Coordinator

Operations

Riskonnect has great salespeople and some really awesome demos out there. We took the solution out...

Feb 2025
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Analyst/Coordinator

Loyalty

We have a lot of implementations coming up with Riskonnect, and those are where most of our pain...

Feb 2025
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Analyst/Coordinator

Product

Riskonnect has opened up a lot of things that we are able to continually customize. We can build our...

Feb 2025
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Analyst/Coordinator

Operations

We have put a lot of effort into making Riskonnect work really well for our risk managers, and they...

Feb 2025
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Director

Culture

The platform has some limitations. The initial package purchased did not include all enterprise...

Feb 2025
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Director

Product, Value

Using this program, we have been able to improve our claims management process and develop an...

Feb 2025
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