Riskonnect Healthcare
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Subject Expert
Ryan Pretnik
Senior Research Director
Commentary Summary
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User Commentary
We like the solution. It is working well. The solution is a work in progress, and the solution is...
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Reporting is the product's outcome. Although the ability is there, we develop our own reports and...
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We don’t get training from the vendor. We would like to see a predesigned training manual that we...
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The support is good. We have a customer service representative that is very responsive and helpful....
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The vendor could be more proactive by letting us know when they have something in development. We...
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The integration is fine. We are integrating the product with some of our data analytics products...
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In terms of different project teams from the vendor, there is a lot of turnover in the middle of a...
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The Riskonnect product is easy to use in terms of running the platform reports, especially for a new...
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The vendor definitely does have training, but we pretty much trained ourselves. We have a system...
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If an organization has a lot of people that have to get into the system, and the organization has to...
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In order to get the product where we needed it to be, we had to do quite a bit of work. I am very...
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If we want a project done and want the vendor to help, each of their people is incentivized to bill...
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We are certainly saving time by using the system. We have all the boots on the ground and can enter...
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The product is fantastic, but Riskonnect nickel-and-dimes for things like implementation support. We...
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When all is said and done, we are happy because the product is fantastic, but it is like pulling...
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I am really hoping for a deeper understanding of the events that happen in our facilities. We want...
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During the build portion, there was some feeling of being nickel-and-dimed because the vendor wanted...
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The vendor's ability to leverage advanced analytics within the platform is really impressive. Being...
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The vendor really delivered what we saw in the demo. The vendor is engaging, and they want to be a...
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We have a customer success manager, and that person helps to give feedback or talk about what is...
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Our contact from Riskonnect is phenomenal. They are available whenever we need them, even if we just...
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I love Riskonnect Healthcare. It is very simple for our users. It automatically notifies our...
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If I were to reach out to Riskonnect and tell them that we wanted to implement some things and that...
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In the past, Riskonnect's people were very slow to respond to our issues. Sometimes, it would take...
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We use the product as an incident reporting system. It doesn't give us information in real time, but...
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We looked at a couple of solutions that some of our other facilities were utilizing, but we liked...
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I would buy Riskonnect Healthcare again. I would just change my expectations. My staff members...
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There has been some arm-twisting in getting the vendor to keep promises. When we started having a...
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The vendor made it very clear that there would be limited training capabilities because of the...
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I haven't really used the vendor's support, but we still have regular standing meetings with the...
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I have been in the healthcare risk management space for a long time and have worked with multiple...
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Someone above me in our organization reached out to a high-level person at Riskonnect, and the...
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Part of our long-term plans includes other reporting tools that have the customer integration piece...
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If someone is looking for a solution that will track, trend, and pull graphs that are suitable to...
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Riskonnect has decreased my headaches when I am making reports. We can easily run monthly reports...
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I am sure that I could be using Riskonnect's system for more things, but the information for those...
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We had a lot of training until we went live, and then Riskonnect went straight into working on event...
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An email went out that said that one of our SSO certificates was expiring. We put in a ticket to fix...
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The upper management has been really engaged when there has been an issue that has risen to their...
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The system data around claims will help us drive a lot of processes and programs. The information is...
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For the longest time, we were trying to hold Riskonnect to a deadline for our trouble tickets. We...
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Riskonnect is very good about avoiding charging for every little thing. Their charges are based on...
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For the implementation, Riskonnect did meet their deadlines. They were pretty on top of the...
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We can add new fields and pull reports easily. The system is very flexible when it comes to creating...
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Some of our current setup right now is customized specifically to our needs as opposed to having a...
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We have several data feeds that go out of Riskonnect and into other systems, such as our electronic...
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We have a good representative that helps us manage data feeds and integration. That person is really...
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In terms of reliability, there was only one instance when the Riskonnect application actually went...
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I have seen a little slowness in the reporting. The system spins for a bit. I don't know whether...
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Sometimes we put in low-priority tickets, but then they take too long. They stay open for a few...
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The system is a good system for managing our claims. I wouldn't want to use another vendor for risk...
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Riskonnect doesn’t really promise us anything. They do enhancements, and sometimes Riskonnect can't...
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We are trying to implement a policy manager, and that isn't going well. We have been trying for been...
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We sent out some training through emails, and we developed training materials, and people seem to...
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Frankly, Riskonnect's customer service is awful. We have to go to Riskonnect to talk about issues;...
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The software program gives us more information in real time than other products do. With another...
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Once our IT person created a lot of things, the solution worked. We have only had one issue where...
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My ratings for the vendor are all over the place, but the ratings for the customer service are...
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The vendor provided the number of licenses they thought we would need after we explained our usage,...
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We have regular meetings with the vendor, and they take the first 15 or 20 minutes to explain what...
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We set a timeline for different modules to be implemented. Then the vendor tried to push everything...
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We really need the system to be interoperable with our EHR, and Riskonnect Healthcare is not. There...
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Even though there are things that I am not happy with, we would buy the solution again because it...
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The process to build is long and time consuming, so people should make sure they have the time. On...
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Overall, we had a good team from Riskonnect to work with, and the process was fairly painless. The...
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The training really should be looked at. Video conference training with people who are using the...
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The good features of the system are the ability to easily report into the system and report across...
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We have issues with different components on the pages that are not Riskonnect components. Their...
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There is a lack of training materials for the admins who are expected to build the system. We have...
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A big issue was the lack of support during the go-live. We were told that for the first two weeks of...
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There were items that we were expecting to be part of the package in terms of basic requests that we...
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There has been good communication with the people that have been involved in the project from...
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With another SaaS product, we automatically get any new features that are available. With...
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Riskonnect's solution is based on configurations. The vendor gives us a solid workflow to build on,...
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When we first came on board with the product, we had a very dedicated team from Riskonnect that was...
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The way the product is set up is perfect for a database developer. Everything is very normalized,...
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When we reach out to Riskonnect with an issue, they are extremely responsive. We have so much going...
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Riskonnect Healthcare has helped us standardize a lot of the work that the people are doing, and...
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Initially, when we were talking with the sales department, they said they would do anything we asked...
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Riskonnect's implementation services have definitely gotten a lot better over time. Our initial...
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Riskonnect is delivering upgrades to us. I don't know what the vendor's overall vision is though. We...
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In the past, Riskonnect didn't do a great job of making sure their system was upgraded and ready for...
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Riskonnect’s demos need to be a little more tailored toward the audience. We had good demos in the...
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A lot of our work with Riskonnect Healthcare thus far has been getting to where we were on our...
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The project management for our implementation was very weak, but the technical folks were very...
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We have a facility that wasn't on any system and was on paper before, and it seemed like it was...
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During the implementation, Riskonnect's support was pretty good. I expect their proactivity to...
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On the implementation side, we stayed under the hours that were budgeted. I didn't feel like there...
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With Riskonnect Healthcare, we made a significantly higher investment than we made in our previous...
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There is a lot that we can do on our own without being charged, but when we want to get something...
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I love the product, but the company isn't very strong in terms of customer service and their account...
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The vendor has never contacted me to tell me about their new software or upgrades. We are always the...
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The product is very user friendly. We can upload pretty much any kind of information and then use it...
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