RL6 and PolicyStat Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product
One tip I would give someone using the solution is to upload images or screenshots to the policy in...
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Relationship, Product
RLDatix is very helpful if we have problems. One time, I deleted a policy when I meant to retire it,...
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Product
I like being able to quickly and easily modify and update the policies in PolicyStat, though I might...
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Loyalty, Relationship, Product
PolicyStat is fine, and RLDatix is always working on improving the product and making enhancements,...
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Product
PolicyStat manages our policies. One thing we have been able to achieve with PolicyStat is that we...
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Product
RL6 Solutions is user-friendly and easy to use. There are a lot of list options, like picking yes or...
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Relationship
One of our people typically reaches out to RLDatix when we need support, and I have not gotten any...
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Relationship, Product
When folks go in to do root cause analysis and have to answer the questions, there is a drop-down...
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Culture, Value
We just have our annual fee, but whenever we have approached RLDatix for any upgrades or anything,...
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Product, Value
The outcome we have achieved with RL6 Solutions is data extraction. We are doing more with data...
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Product
I would like a little easier use in the peer review module. It isn't a big deal, but if I'm in an...
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Relationship
RLDatix’s support people get back to us quickly. Usually, within hours, someone will acknowledge...
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Product, Value
We like that we can customize RL6 Solutions a fair amount, and its ease of use is pretty good. The...
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Product
I would like something to help us analyze free text, like big blocks of text in the narrative of...
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Product, Value
The primary outcome we have achieved from using PolicyStat is the ease of proving compliance with...
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Product
RLDatix did a complete UI refresh in the past couple of years, and I don't think it necessarily...
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Product
One of the primary things that I enjoy is that we share affinity with several other similar...
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Product
We would perhaps like to see more integrations with other frameworks that we could make policy...
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Product
We use the data that we get from RLDatix as a foundation for all our goals. Almost every one of our...
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Relationship, Product
The best part of RL6 Solutions is being able to automate reports. All the data reports have to go...
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Operations, Product
User provisioning is a little challenging with RL6 Solutions. I haven't been able to figure out how...
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Relationship
RLDatix's support has been pretty good. I'm pretty satisfied with it. However, support and...
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Loyalty
RLDatix is really pushing their cloud platform, which will have AI functions and all that, and those...
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Operations
RLDatix could make RL6 Solutions easier to use so that we don't have to rely so heavily on the...
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Operations
RL6 Solutions is basically designed so that anyone can use it without much training. There is really...
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Relationship
Historically, the RLDatix support team was really good. I knew everyone who handled the support...
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Operations, Product
I haven't had any vendor training for PolicyStat. We had an upgrade for PolicyStat not too awfully...
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Operations, Product
PolicyStat is not simple and intuitive at all. PolicyStat is so cumbersome to work with. My best...
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Relationship, Product
I do not sign into the hub every day, so RLDatix may put things out there that I may not see. But in...
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Operations
I have never had education on functionality or workflow best practices. I have never had anyone from...
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Product
RL6 Solutions is very vanilla. It doesn't have much color to it, and I feel like I'm working in an...
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Loyalty, Product
The outcome I have seen from using PolicyStat is frustration. PolicyStat is not aligned at all. It...
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Product
The outcome I have seen from RL6 Solutions is that I have learned how to program a report and...
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Relationship
Until recently, RLDatix’s customer support has been generally timely and helpful. However, they had...
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Operations, Value
I would not choose to buy RL6 Solutions again because everything has a cost to it. We pay a certain...
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Product
I would love to be able to have a favorites section for people we task routinely. It is cumbersome...
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Loyalty, Value
Our IT department has wanted to upgrade us to the higher version of RL6 Solutions for a long time,...
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Relationship, Product
RLDatix has been very helpful with our mission.
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Product
There are some quirky things within the huddle module. When we initially did a demo of it, we...
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Loyalty, Product
We have had some issues with RL6 Solutions, but there is future functionality that I know is coming...
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Loyalty, Product
There are some opportunities with the project management module in RL6 Solutions. Right now, our...
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Loyalty, Product
Having an AI piece that is more predictive in this solution would be nice. I know that is something...
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Operations
The support was fantastic during the implementation. Some tedious work has to be done. Obviously, we...
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Relationship
I 100% recommend RL6 Solutions. The vendor's new CEO is really about improving. The old CEO was more...
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Relationship, Product
RL6 Solutions is a great product, and RLDatix demonstrates a strong commitment to listening to...
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Operations
Some of the modules in RL6 Solutions may still require further refinement or integration to fully...
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Product
Since the change that happened to RLDatix's HUB Community, I am less likely to visit it because I...
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Product
I do not think that our health system purchased a version of RL6 Solutions that has the...
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Product
We would appreciate improved integration with Epic's EHR. We would like the ability to more...
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Relationship
Our representative is amazing. It is extremely beneficial to have that person as a resource. We can...
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Loyalty, Product
I know my leaders would like to see more AI ability to make it even easier for staff to enter...
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Product, Value
The system has definitely allowed us to increase reporting, and that in turn has allowed us to...
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Loyalty, Relationship, Product
One of the big things for us is the ability to customize things. RLDatix has developed a cloud-based...
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Loyalty, Product
The vendor acquired Quantros several years ago, and Quantros’ system showed which safety events were...
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Relationship
We are very pleased with RLDatix. We have been a customer for many years. We have an advisor who...
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Product, Value
Even in its current state, RLDatix has streamlined the system's reporting processes, enhanced data...
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Product
RL6 Solutions is performing well today, and it provides clear value through efficient workflows and...
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Product
RLDatix's vision of integrating all modules and leveraging AI across data streams demonstrates a...
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Product
One of the system's weaknesses is integration. While the system's current modules function well...
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Product
The system still needs some optimization opportunities and functional refinements to reach full maturity....
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Product
Operational performance is one of the system's strengths. Its existing modules are stable and...
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Product, Value
RL6 Solutions continues to perform well across its current modules. It provides strong...
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Relationship
RLDatix is notably open to customer input. They actively solicit user feedback, address designs,...
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Relationship, Product
RLDatix has been a large part of our quest to be a high reliability organization.
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Relationship, Product
I recommend using an in-house expert for issues with the program.
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Product, Value
RL6 Solutions has helped us achieve many patient safety improvements.
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Product, Value
The use of RL6 Solutions has helped us have greater participation by the staff and physicians with...
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Product
Overall, RL6 Solutions is a good product. It is very flexible and user-friendly. My only complaint...
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Relationship, Product
The RLDatix staff members are excellent to work with.
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Product
Utilizing RLDatix's solutions has allowed our organization to better track events as well as assess...
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Relationship, Product
As a longtime customer of RLDatix, I remain very satisfied with not just the products but also the teams....
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Operations, Product
RL6 Solution's design is clunky and not intuitive, so end users have no idea how to use the system....
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Operations
The online education provided by RLDatix is helpful for those able to function at a...
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Culture
There are a lot of pieces that the whole organization isn't aware of that are part of the platform....
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Product
I get the grievance complaints reports through the RLDatix platform. Nothing has been super easy....
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Product
With the CAQH updates, there could be some benefit to setting updates and links for malpractice,...
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Product
We haven't seen as many outcomes with PolicyStat. There are probably some options or features that...
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Product
PolicyStat isn’t really integrated with anything besides Active Directory. But it is an easy system...
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Product, Value
The outcome we have achieved from using RL6 Solutions is the reportability. It is a one-stop shop to...
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Operations
There is just not a lot of training from RLDatix. We are on our own for most of it. We have paid for...
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Product
Everything RLDatix does is FDA validated. It takes a significant amount of time to go through the...
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Product
We have seen some degraded performance overall with the latest upgrades on RL6 Solutions regarding...
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Product
RL6 Solutions just manages files or incidents better. Overall, we have been able to report to a...
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Product
RL6 Solutions is a very flexible tool. It accomplishes a great deal. It takes what would otherwise...
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Operations
PolicyStat has been a strong product for us. RLDatix did pretty well with the rollout and the...
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Relationship
I haven't had to call too many times to reach out to the support team for PolicyStat. I have not...
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Product
With PolicyStat, we are tracking and updating our policies on a schedule, and that is extremely...
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Product
I haven't had any problems with the solution, but I'm sure RLDatix would be there for me if I did. I...
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Product
In terms of integration, I have policies that have to go to external reviewers, but there could be...
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Product
With RL6 Solutions, all communication has to be entered into the system. I know there are other...
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Loyalty, Product
With RL6 Solutions, we have more visibility into safety risk events, and we are able to track those...
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Relationship
RLDatix is responsive. When we have reached out to them, we have gotten the support we have needed.
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Culture, Value
Whether the vendor avoids charging for every little thing depends on the customer’s contract...
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Culture, Product
In terms of the product working as promoted, I think there is still room for enhancements overall....
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Relationship
Historically, we have placed tickets for small glitches or issues in the system. Sometimes they are...
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Loyalty, Relationship
I don't think we have anything big on our wish list. The vendor is exploring AI technologies, but we...
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Operations, Product
We have people who just ignore the PolicyStat notifications that they need to sign off on policies....
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Product, Value
There is an enhancement we want where the system can communicate with one source, which is a...
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Operations
The vendor has a hub community for training, and it is a little challenging to navigate. They have a...
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Relationship, Operations, Product
The ease of use kind of depends on whether the user is an owner or editor of the program. If the...
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Relationship
Sometimes the support is really easy; sometimes it is not as great. For the most part, I do feel...
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Loyalty, Relationship, Product
We rolled out an updated version of the system several years ago, and that had its hiccups, but the...
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Relationship, Product
We have one database that shares all policies across the entire enterprise. The software solution...
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Relationship
I don't feel like the vendor proactively reaches out. I have requested that the vendor update us...
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Relationship, Product
Some of our struggles are with people approving policies in a timely manner or ignoring the...
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Product
The reports in RL6 Solutions are great. We use them for multiple meetings. I like how easy it is to...
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Product
RLDatix has dashboard capabilities. What would be really cool is if they just emailed out that...
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Product
RL6 Solutions is easy to use. When we have complaints from users that it is not easy, sometimes it...
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Value
It would be nice in theory to stay with RLDatix for the new patient safety structure measure that...
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Relationship
RLDatix is really good about responding to us, but if there is a server issue, we can't just call...
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Value
RL6 Solutions is really expensive, but it is a good tool, and we receive value for the cost....
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Product
We use RL6 Solutions to monitor and track feedback, and it helps us understand the reporting of...
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Product, Value
Using PolicyStat, we have improved access to policies and procedures. We have standardized our...
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Operations
We had a very smooth implementation of PolicyStat. We had periodic online training courses based on...
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Product
There are a couple of little things when we are trying to write new policies that are a little...
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Value
The costs that RLDatix charges for additional features are prohibitively expensive and limit our...
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Loyalty, Relationship, Product
It has taken RLDatix quite a while to jump on the AI train and improve their road map. RLDatix would...
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Value
Sometimes, RLDatix tells us that they aren't going to charge for things, and then they will decide...
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Product
There are things that RLDatix could do better. We would love to see PolicyStat's searchability be...
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Product
PolicyStat is a good document management platform. I have used a different policy documentation...
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Relationship, Product
PolicyStat is user-friendly. I really haven't had any problems with it, and the people who work here...
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Loyalty, Product
With RL6 Solutions, we have one software across the entire footprint. We would buy it again. The...
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Relationship
I have a person at RLDatix that I can go to for everything. We have to pay extra for that service,...
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Operations, Product
We have always had very positive upgrades with RLDatix, but our last upgrade wasn’t as positive as...
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Product
The claims module in RL6 Solutions needs to be tweaked. A lot of stuff comes out of that claims...
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Culture
When we buy new things from RLDatix, we work with them, and they are able to amend our contract and...
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Product
With PolicyStat, we have been able to achieve continuity of policies and employee notifications of...
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Loyalty, Product
The key point that remains a good feather in RLDatix's hat is the fact that the majority of...
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Product
We have been having some pain points with exporting. It is a catch-22; RL6 Solutions is highly...
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Product, Value
The number-one outcome we have achieved is that people are able to report unsafe conditions and...
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Product
Responsiveness is the number-one pain point that we are having with RL6 Solutions. We are on old...
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Product
The user experience changed with the SAML single sign-on from what we were on before. With the...
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Product
I think the biggest thing I am concerned about with the new product is that the vendor is able to...
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Relationship
With the responsiveness of the support team, I feel like we are commonly told that there is nothing...
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Loyalty, Product
I am looking at what else is out there. I am hoping another vendor can have some AI support within...
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Product
RL6 Solutions allows us to export data to a data warehouse. We can do our own data warehousing and...
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Product, Value
By using PolicyStat, we have had a more coordinated tracking system for policy status. The system...
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Relationship
We have access to RLDatix's customer support, but it isn't unusual for it to be hard for us to get...
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Relationship, Product
With PolicyStat, if there is something we want to learn to use, we have to register for a webinar....
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Loyalty, Product
PolicyStat has no interoperability options for us. Interoperability is something that we want to...
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Product
In PolicyStat, it isn't unusual for there to be glitches in the system that are hard to understand....
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Product
From a quality standpoint, PolicyStat isn't intuitive. We have people who just want to make an edit,...
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Product, Value
One outcome of this product is that we have definitely gotten on the same page in terms of our...
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Product
RL6 Solutions is a very robust system. It can be highly configurable, and we can basically have it...
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Operations
Early on, I needed a lot of IT support. Because RL6 Solutions is so flexible, it is super...
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Value
RLDatix is expensive for what it is. For us, the whole software is pretty much overkill. I think...
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Product
The approval workflows in PolicyStat are sometimes finicky, and at first, they were really out of...
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Operations
Training with RLDatix is really hard. We have to go into another portal to find what we are looking...
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Relationship, Product
I wish we could assign recurring acknowledgments. We have policies that need to be reviewed by all...
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Loyalty, Operations, Value
I would buy the product again because of its ease of use and our frontline users' ability to put...
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Loyalty, Product
The product basically allows us to collect detailed data and run specific reports. We have also been...
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Relationship
I don't know that RLDatix is always listening to the folks that are actively involved in the...
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Operations
I haven't seen RLDatix provide over-the-top training. They usually train with us and give us some...
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Relationship
The vendor is really good about getting back to us and coming up with solutions. I haven't really...
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Relationship
So far, I have been happy with the vendor's ability to keep their promises. At one point, we wanted...
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Product
The product does what we need it to do, but it is painful for end users to use. That is what drops...
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Product, Value
The outcomes we have achieved by using the product include our ability to track things like patient...
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Product
PolicyStat is easy to use. We can easily navigate through it to find the policies that we want to...
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Relationship, Product
PolicyStat manages our policies and keeps us on track with those. I like the way we can easily find...
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Loyalty
I'm having some difficulties communicating with RLDatix right now. Also, PolicyStat is not part of...
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Product, Value
Most of our gains from using RLDatix’s solution have been in our incident reporting rate. Since we...
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Relationship
Because we are on premises and are not in the cloud, we are left to our own devices on upgrades for...
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Relationship
Entering a ticket with RLDatix is just flat out difficult to do. We have to go back and forth with...
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Relationship
If we have something that RLDatix has to help with, things become difficult. If an organization...
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Culture, Loyalty, Relationship
We are moving away from RLDatix’s risk solution because only a small piece of our organization used...
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Product
We use the product to know where the incidents are happening and where we need to deploy new...
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Product, Value
When we are looking to focus on safety for both patients and staff, PolicyStat is a great tool to...
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Value
RLDatix does the best that they can to keep their promises. The price for PolicyStat is high, but I...
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Relationship, Product
RLDatix is definitely doing what they say they are doing, and the solution is very easy for our...
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Operations
When it comes to training, we have to go find the education instead of it coming to us. That can be...
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Loyalty
We were recently told that RLDatix will be migrating to a strictly cloud platform in the next few...
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Relationship
We have an account experience manager who works with us on developing the system. That is part of...
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Loyalty
With their products, RLDatix is geared for the hospital industry, and that always pushes away...
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Loyalty, Relationship
RLDatix could improve their support by responding to us, even if that is just to acknowledge things....
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Product, Value
Thanks to RL6 Solutions, we now understand a lot more about what drives safety issues. The system...
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Relationship
RLDatix's support team members are nice, but they can't fix everything. The vendor's people are very...
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Operations, Product
I don't think RLDatix really delivers any new technology. The vendor tries to keep the systems they...
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Relationship
RLDatix does a pretty good job when they are aware that there is a problem. We typically don't have...
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Relationship, Product
Every time we do something with RL6 Solutions, we are really scared that something else will break...
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Operations, Product
Some of the literature on RLDatix's website isn't very helpful or isn't set up in a meaningful or...
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Product
By using RL6 Solutions, we are able to track and trend all of our patient safety events. We can also...
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Product
We would like to see more modern reporting functionalities in the system. We still hear from users...
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Product, Value
With RL6 Solutions, we have improved the way that we report workplace violence. A lot of the system...
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Relationship
RLDatix is willing to make whatever our goals are their goals. They are very willing to support the...
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Operations
We were able to use our RLDatix success manager as a trainer, but we wouldn't have been able to do...
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Product
The ease of use of RL6 Solutions depends on who we ask. I feel like the system is simple.
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Relationship
We are always the ones reaching out to RLDatix if we need something. They don't really check in with...
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Product
When RLDatix does upgrades, they don't promote what is new and what can be integrated. The vendor...
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Operations
PolicyStat's initial training was very good. Users and directors were in the system and using it...
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Product
PolicyStat does do a pretty good job, but sometimes we need to provide policies to third parties,...
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Product
PolicyStat’s quality is good. We have never had any issues with downtime. PolicyStat is very easy to...
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Loyalty, Value
PolicyStat is part of our long-term plans. We have evaluated other vendors, and we have never felt...
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Relationship
If we put in a web ticket with RLDatix, they will call us back within an hour. They understand the...
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Product
Using RLDatix, we have achieved faster policy lookups and faster edits to our policies. Our policies...
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Operations
For the implementation of PolicyStat, RLDatix was very good to work with. We sent them all our work...
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Product
We don't have a lot of back-and-forth with RLDatix, but anytime we have asked them for...
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Product
RL6 Solutions does well in terms of giving us the ability to run reports based on the documentation...
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Product
RL6 Solutions doesn't talk to our EHR very well, so we can't pull documents from it like emotional...
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Relationship, Product
When we have to engage RLDatix, things are good. We generally don't have to engage them unless there...
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Operations, Product
The recent upgrade that we did with RL6 Solutions went very smoothly. Honestly, the only times we...
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Relationship
RLDatix is very responsive when tickets are put in. The vendor has been pretty quick to correct...
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Product
I like that we can build unique reports in RL6 Solutions. When we do, we get data requests for...
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Product
PolicyStat is an online database of all our policies, but there isn't the actual work; there is just...
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Relationship, Operations
I was satisfied with the questions and training leading up to us being able to put stuff in, and the...
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Operations
From when we implemented RL6 solutions years ago to right now, we learn how to do most things by...
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Relationship
We have been clamoring for 24-hour support for a long time. Before RL Solutions merged with Datix,...
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Product
One of the modules we use is for root cause analysis; originally, it wasn’t customizable, and then...
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Loyalty
RLDatix has rolled out a new product. RL6 Solutions is just part of their big family of products,...
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Relationship
When we put in a ticket to RLDatix's support team, we have to specify which product and module are...
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Loyalty, Relationship
I’m worried because the version of RL6 Solutions we are going to move to has known problems, and...
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Operations, Product
There are two different types of end users of RL6 Solutions. The frontline staff are just submitting...
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Product
We would like RLDatix to improve the integration of the data from the different modules in RL6...
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Relationship
I'm very fortunate that I have very long-standing relationships with some people at RLDatix. Even...
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Value
If something isn't working right or worsens the ease of use, we do get help from the vendor, but it...
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Relationship, Operations
One of the great resources that the vendor has is called the RLDatix HUB. We can use that to ask...
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Operations, Product
The last upgrade we did for the solution was a few years ago, and it was awful. RLDatix did the...
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Operations
I am not aware of any proactive training that RLDatix offers. They offer minimal amounts of...
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Product, Value
With the product, we have built dashboards. We have been able to look at data with an equitable...
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Relationship
We don't have a lot of conversation or interaction with the vendor. There have been changes with our...
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Relationship
The support team has gotten better. Before, it was really painful to get an answer in a timely...
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Operations
If someone were considering the solution, I would want to make them aware of the different modules...
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Product
We have hit some roadblocks with expanding data fields and trying to get our EMR to talk with RL6...
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Product, Value
We have achieved a lot of outcomes from using the vendor. We have had such an increase in incident...
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Relationship, Value
We have an employee who really knows the RLDatix system and is a very good administrator. We have...
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Relationship
RLDatix has a yearly conference, and they have an RLDatix hub where we can get all kinds of...
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Product
Just by using the RLDatix system, we can gather the data and report on all kinds of things. I get...
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Loyalty, Relationship
The vendor is aligned with our future goals, but I would like them to be highly aligned. That is...
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Loyalty
The vendor had new stuff at their conference. For example, if I want to bring in our peer review,...
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Relationship, Operations, Product
The product does so much that it is hard for the end user to be able to know how to use it all. Even...
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Product, Value
We get a lot of data from our frontline reporters, and that data allows our leaders to identify...
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Product
We would like to use ML tools to give our frontline reporters an easier experience for reporting an...
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Product
I am very happy with the risk product and the customizations that can be there, but just because we...
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Loyalty
We are looking to utilize things like AI and computer learning with RL6 Solutions to help us dig...
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Operations
We have been around the block, so we have already done most of the things with the product, and our...
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Relationship, Operations
We have a new technical resource, and we have a contract where we get so many hours and have a...
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Product
We are largely meeting what was promoted on the risk and feedback modules. We wish more things could...
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Loyalty, Product
Having had RL6 Solutions for years now, we are realizing that every time we do an update, the...
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Loyalty
It is on the table that we stick things out and wait to let RLDatix develop around our desire to...
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Value
RLDatix avoids charging for every little thing, and they are good about owning up to it when we find...
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Product
I would rate RLDatix in the middle for supporting our integration goals because there are some...
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Relationship, Operations
I won’t give RLDatix a top score for their implementations because we started our last upgrade...
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Culture
We were told at different times that we could send alerts to our frontline reporters to let them...
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Relationship, Product
Based on the feedback we receive from our frontline reporters, they would rate ease of use lower...
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Relationship
I can't say enough how much we have had great quality people working with us, and there are many...
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Culture
With the RCA module, what was promoted is completely not what the user experience is like. To make...
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Loyalty, Relationship
I feel like RLDatix has a vision, and their vision doesn't include the product that we have...
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Relationship
If I were just rating RLDatix's support team, I would give those people top scores. The problem is...
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Relationship
We are extremely satisfied with our point person and their responsiveness as our optimization...
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Loyalty
We have a couple of pending projects, and depending on how they shake out and whether people are...
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Relationship, Operations
The technical staff we worked with for our recent upgrade was fantastic. Once we got through the...
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Operations
We would like more visibility when it comes to training for RL6 Solutions. I would also like more...
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Product
RL6 Solutions is integrated with our EHR, and we can launch it from there. We are satisfied with...
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Product
End users are tough because we never know how they are going to react. They have been blowing my...
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Relationship
I'm pretty satisfied with RLDatix's support team. There have been a few times when they have alerted...
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Loyalty
When we were looking at solutions, what stood out about RL6 Solutions was how much it can be...
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Loyalty
RLDatix is aligned with our organization’s future goals. RL6 Solutions allows for a lot of...
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Value
RL6 Solutions is a pretty costly tool, so if the firm could lower their prices, I would probably...
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Relationship, Product
RL6 Solutions is a little more complicated than other products. RL6 Solutions can be a little...
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Operations
I haven't had to use RLDatix’s phone or web support. We haven't really had any big issues. Outside...
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Relationship
RL6 Solutions is doing a great job of keeping track of our issues when we have problems and keeping...
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Product
PolicyStat is pretty easy to use. PolicyStat is doing what the vendor claims it will do. The product...
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Loyalty
PolicyStat is definitely an industry standard, and it is probably going to stay that way for a...
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Product, Value
The most important outcome from PolicyStat is that we are able to keep track of our policies. That...
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Product
PolicyStat doesn't integrate that well, and it is kind of a standalone product. I don't know how...
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Relationship
RLDatix is very responsive and easy to work with. When we have inquiries, we shoot the vendor an...
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Relationship, Product
It would be nice if the peer-review module were a little more customizable so we could tweak things...
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Product
RLDatix gives us one platform to report everything through, and that makes it easier for us to glean...
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Relationship
If we need to do something like a security update, the vendor does reach out. They are proactive in...
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Relationship, Operations
The vendor asked for feedback, and I have been pretty forthright with them. I'm woefully honest. The...
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Relationship, Operations, Value
With the vendor’s implementation services and upgrades, they don't just roll things out. We have to...
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Operations, Product
With RL6 Solutions, we are able to look at trends, identify trends, and things like that. The...
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Product
We tend to have issues with PolicyStat's search feature. We can type in a word that is in a policy...
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Product, Value
The outcomes that we have achieved by using PolicyStat have been the abilities to easily maintain...
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Value
Instead of RLDatix charging each department for using OneSOURCE and PolicyStat, if one has already...
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Product
I would say that RLDatix is highly aligned with our future goals because we use PolicyStat for...
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Loyalty, Product
I don't know what RLDatix's vision is for incorporating new technology. However, I know that we are...
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Commentary Summary
Comment Type Breakout