RL6 and PolicyStat Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

I didn't know about PolicyStat for a long time, and I do all the RLDatix stuff. So once I found out...

Feb 2024
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Manager

Product

A pet peeve of mine is that ACHC is the new HFAP, and PolicyStat still says HFAP. I spent a lot of...

Feb 2024
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Manager

Value

An outcome we have achieved from using the vendor is that we mapped all of our policies to the...

Feb 2024
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Manager

Value

I would buy the product again, but it is very expensive. The cost of the system every single year is...

Feb 2024
||
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Manager

Operations

The initial training was fantastic, but I don't like RLDatix’s way of doing ongoing training where...

Feb 2024
||
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Manager

Relationship

When we call, RLDatix is wonderful with services. The vendor works with people. I actually don't...

Feb 2024
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Manager

Product

The product is very user friendly, and I love that. I’m highly likely to recommend the product. I...

Feb 2024
||
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Manager

Product

I love the product and how customizable it is. RL6 Solutions' reports are amazing. I was able to...

Feb 2024
||
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Manager

Relationship, Operations

I really like being able to call people and talk to them. However, the vendor needs to do some work...

Feb 2024
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Manager

Product, Value

We have done great things. We have improved our culture of safety. People feel comfortable with the...

Feb 2024
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Manager

Value

The vendor charges for every little thing. It is nice that we get some discounts, but we are getting...

Feb 2024
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Manager

Product

I would like to thank the vendor's CEO for designing a product that is patient centered. That is...

Feb 2024
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Manager

Loyalty, Product

RL6 Solutions is the hub of everything. Safety and accreditation go hand in hand. It is important to...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

We bought the module for provider management and performance, but the current iteration doesn't meet...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

The overall experience with the vendor is kind of mixed. The experience manager we use through...

Feb 2024
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Manager

Operations

I like that RL6 Solutions keeps everything in one area. If a provider has an issue, we can keep our...

Feb 2024
||
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Manager

Product

One of the problems that makes RL6 Solutions a bit hard is that unless the provider has an email...

Feb 2024
||
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Director

Product

Our integration needs improvement, but I don't know whether the improvement needed is with...

Feb 2024
||
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Director

Relationship, Product

The product provides a centralized location for maintaining and distributing our policies and...

Feb 2024
||
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Analyst/Coordinator

Loyalty, Product

People find RL6 Solutions difficult. They seem to be able to enter things from the front end really...

Feb 2024
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Analyst/Coordinator

Operations

I don't see any training for RL6 Solutions. We might have to access it on the product itself, but I...

Feb 2024
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Manager

Product, Value

We have achieved some outcomes from the system including our ability to stay compliant with our...

Feb 2024
||
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Manager

Product

It is very hard for us to trend data based on our executive level. The system's current format makes...

Feb 2024
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Manager

Loyalty, Relationship, Product

I would like to see more proactivity from the vendor. One thing my organization has talked about is...

Feb 2024
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Manager

Operations

A lot of things now go through corporate in areas where there used to be correspondence that came to...

Feb 2024
||
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Manager

Value

I feel like there is a charge for everything with RLDatix. If we want to explore something, there...

Feb 2024
||
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Analyst/Coordinator

Product, Value

RL6 Solutions has been working as it should for our organization, and it is providing us with the...

Jan 2024
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Analyst/Coordinator

Culture

We have had trouble with getting our contract to the right people. RLDatix could mainstream or...

Jan 2024
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Analyst/Coordinator

Value

When it comes to upgrades, sometimes they are great and sometimes they are not. If I want education,...

Jan 2024
||
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Analyst/Coordinator

Loyalty

When we upgrade, I am looking forward to having live dashboards and having upgrades pushed to us...

Jan 2024
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Analyst/Coordinator

Product

The end-user accessibility in RL6 Solutions is really important and a piece that I like. Once people...

Jan 2024
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Manager

Loyalty

We decided to downsize our application with RLDatix because we found some barriers for our...

Jan 2024
||
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Manager

Product

RL6 Solutions offers good consistency. The experience for the user is familiar, and there are not a...

Jan 2024
||
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Manager

Product

We would like RLDatix to modify their reporting module. The reports that the system generates are...

Jan 2024
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Manager

Product

One of the main things that would hugely improve the application would be for the vendor to overhaul...

Jan 2024
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Manager

Product

It would be great if RLDatix could integrate with more EHRs. We utilize a few different medical...

Jan 2024
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Manager

Relationship

RLDatix needs to improve their response time when we submit a ticket and need help. Often, there is...

Jan 2024
||
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Manager

Product, Value

We have been able to notice trends and mitigate adverse outcomes. We have used that to fuel our root...

Jan 2024
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Manager

Relationship, Operations

We changed our electronic medical record, and we needed to change the interface pretty quickly....

Jan 2024
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Manager

Relationship, Operations

In the last year, I haven't had as many negative things to say about RLDatix. Sometimes the ticket...

Jan 2024
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Manager

Relationship

There are a few things I wish RLDatix would improve and do better, such as their location hierarchy....

Jan 2024
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Manager

Loyalty, Value

RL6 Solutions is much easier for the front-end users to use than another product we will be using....

Jan 2024
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Manager

Value

I recommend RL6 Solutions over the other programs we have used or looked at. The biggest selling...

Jan 2024
||
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Director

Relationship, Product

We contracted with RLDatix to incorporate their success management plan. Things are going well with...

Jan 2024
||
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Director

Product

We use the product to collect operational defects within our organization. So we have been able to...

Jan 2024
||
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Director

Operations

The vendor was helpful when we did our upgrade, but when we first brought RL6 Solutions into our...

Jan 2024
||
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Director

Product

The product doesn’t really support our integration goals only because the platform is specifically...

Jan 2024
||
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Manager

Product, Value

One of our overall goals was to increase the number of our event reports. We were able to do that...

Jan 2024
||
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Manager

Relationship, Value

We had a bad experience with an update, but in the last year, we have had better communication with...

Jan 2024
||
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Manager

Operations, Value

RLDatix hasn't offered any training that I am aware of. If there is something that we want to learn,...

Jan 2024
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Manager

Loyalty, Product

We have run into a couple of issues with integration, and we haven't been able to work through them....

Jan 2024
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Manager

Relationship

RLDatix recently sent out an email about a security issue that they wanted everyone to be aware of,...

Jan 2024
||
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Manager

Relationship, Product

Once an organization can get RL6 Solutions up and running, it is definitely user friendly and gets...

Jan 2024
||
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Manager

Operations

The implementation years ago was phenomenal. We did an upgrade more recently though, and it was not...

Jan 2024
||
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Manager

Product

The system works well, but there are certain areas that don't work. We have to submit a ticket for...

Jan 2024
||
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Manager

Product, Value

We have been very happy with the product. We have been able to customize the solution, and it has...

Jan 2024
||
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Manager

Loyalty, Relationship

RLDatix has a vision of where they want things to go. Technologically, the system is advanced and...

Jan 2024
||
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Manager

Relationship, Operations

We used to have very good, top-of-the-line customer service. Then RLDatix changed hands several...

Jan 2024
||
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Manager

Value

The money for the program is worth it. The money for the service is not. We pay an enormous amount...

Jan 2024
||
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Manager

Relationship

RLDatix has changed their servicing system recently, and that is a benefit. We don't have to wait...

Jan 2024
||
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Manager

Relationship

There is never proactive communication. With other systems, whenever there is an issue, the vendor...

Jan 2024
||
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Analyst/Coordinator

Product

We have had some complaints on the claims side of RLDatix. I think the way that they organize claims...

Jan 2024
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Analyst/Coordinator

Operations, Product

We have done two upgrades that I have been involved with. One was done by RLDatix, and that was...

Jan 2024
||
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Analyst/Coordinator

Product

While using RL6 Solutions, we are able to track incidents, medication variances, and adverse drug reactions....

Jan 2024
||
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Analyst/Coordinator

Product, Value

RL6 Solutions allows me to schedule reports, and that has made my workflow a lot easier because our...

Jan 2024
||
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Analyst/Coordinator

Product

The fact that we have to manually update the user provisioning when someone first signs in is...

Jan 2024
||
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Analyst/Coordinator

Product, Value

Things are going really well with RLDatix. We currently use the incident module and the peer review...

Jan 2024
||
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Analyst/Coordinator

Loyalty

The incident module in RL6 Solutions is the same as always. There are a lot of selections that our...

Jan 2024
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Analyst/Coordinator

Relationship

We have a great relationship with RLDatix. When I ask for certain things, the support is great. Even...

Jan 2024
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Manager

Relationship

We don’t get any additional support unless we ask for it, pay for it, and create it ourselves. I...

Jan 2024
||
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Manager

Product

The interface between RL6 Solutions and our EHR could work better. It is frequently broken, and we...

Jan 2024
||
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Manager

Product

I like that we can modify the different forms, create and write reports, and disseminate reports...

Jan 2024
||
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Manager

Operations

I would like to see RLDatix’s training improved. It is difficult to navigate their training topics,...

Jan 2024
||
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Physicist

Value

Things have been pretty good with RLDatix; the status quo has been fairly the same. We haven't...

Jan 2024
||
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Physicist

Loyalty

The areas that require improvement from RLDatix are probably more to do with our implementation and...

Jan 2024
||
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Physicist

Product

Because we use RL6 Solutions, we are able to identify single events and trends that we might not be...

Jan 2024
||
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VP/Other Executive

Value

With RL6 Solutions, we have been able to achieve a significant time reduction compared to the time...

Jan 2024
||
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VP/Other Executive

Product

It would be nice if more reports could be done through the system. We have to pay separately if we...

Jan 2024
||
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VP/Other Executive

Product

I wish that more of the vendor's products were married together. RLDatix has other modules, but if...

Jan 2024
||
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VP/Other Executive

Relationship

The vendor's support people will answer tickets, and they are fairly responsive, but that is the...

Jan 2024
||
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VP/Other Executive

Operations

I have been really disappointed with RLDatix. Our implementation of the system was pretty great, but...

Jan 2024
||
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VP/Other Executive

Value

RLDatix will increase prices without talking to us first. There is no sign-off on price increases or...

Jan 2024
||
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VP/Other Executive

Operations

Our initial implementation of RL6 Solutions was really great. We received great service and training...

Jan 2024
||
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VP/Other Executive

Operations

We think that training videos are really effective, but RLDatix always sends us articles to read. No...

Jan 2024
||
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Manager

Relationship, Value

I have only worked with RL6 Solutions in my role. I have seen other solutions, but it is hard for me...

Jan 2024
||
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Manager

Relationship

Some people at RLDatix are a lot more helpful than others. I feel like if we reach out to RLDatix,...

Jan 2024
||
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Manager

Product

For what we are using RL6 Solutions for, the system does its job, but it could use some...

Jan 2024
||
(0)
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Manager

Value

For every service RLDatix provides, they charge a lot, regardless of whether the service is for...

Jan 2024
||
(0)
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Manager

Value

We don't really use training from RLDatix because the vendor charges so much. We figured RL6...

Jan 2024
||
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Manager

Product

We don't really have a lot of integration with RL6 Solutions. We are integrated with our EMR, and we...

Jan 2024
||
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Manager

Loyalty

The intuitiveness in RL6 Solutions is there, and the system is easy to fill out. RLDatix does have a...

Jan 2024
||
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Analyst/Coordinator

Relationship, Product

Sometimes I have difficulty with RL6 Solutions, but overall, I can work with my success plan partner...

Jan 2024
||
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Analyst/Coordinator

Product

There are things that come out of the box with RL6 Solutions, but I'm a little confused why anyone...

Jan 2024
||
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Analyst/Coordinator

Relationship

Recently, we were interested in looking at other products from RLDatix that we did not have. It took...

Jan 2024
||
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Analyst/Coordinator

Value

I'm so grateful for the vendor’s success plan, but I feel like some things should be offered out of...

Jan 2024
||
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Analyst/Coordinator

Relationship, Operations

We have a contact at RLDatix who has been very helpful. Our success plan partner has been the saving...

Jan 2024
||
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Analyst/Coordinator

Relationship

With the vendor’s normal support team, there is sometimes a bit left to be desired because I have to...

Jan 2024
||
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Analyst/Coordinator

Product, Value

Some outcomes we have had from using this product are better communication between staff members and...

Dec 2023
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Analyst/Coordinator

Loyalty

Our previous vendor’s product wasn't doing certain things that we would have liked it to be able to...

Dec 2023
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Analyst/Coordinator

Relationship, Product

I like that PolicyStat keeps everything all in one spot. If I want to see previous versions of a...

Dec 2023
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Analyst/Coordinator

Product

I have heard a lot of people say the product is very user friendly. They like the acknowledgment...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

One part of the product I would like to see improved is the attachment section. If we have forms...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

RL6 Solutions is a very robust system for capturing safety events. Our quality department relies...

Dec 2023
||
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Analyst/Coordinator

Culture, Value

All of the vendor's charges are very clear, and we know what the vendor will charge us ahead of time....

Dec 2023
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Analyst/Coordinator

Relationship, Operations

The vendor is very supportive during upgrades. They aren't always as accessible as we would like...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The system is fairly intuitive and easy to use. The staff members who use it are getting through...

Dec 2023
||
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Analyst/Coordinator

Culture, Relationship

We have a dedicated support specialist from RLDatix who we have a certain number of hours with...

Dec 2023
||
(0)
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Director

Product

RL6 Solutions is a tool for tracking incoming complaints and grievances that we used to work out...

Dec 2023
||
(0)
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Director

Operations

We did a massive upgrade of RL6 Solutions. We had to do a lot of work to set up what RLDatix calls...

Dec 2023
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VP/Other Executive

Product, Value

The system is an easy tool for risk managers to use to manage things on their own. We can use the...

Nov 2023
||
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VP/Other Executive

Value

RLDatix charges us. If we want to add something to the system, it will have another cost, and there...

Nov 2023
||
(0)
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VP/Other Executive

Operations

RLDatix gives us the tools we need, but we have to do the training. Our implementation of the system...

Nov 2023
||
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VP/Other Executive

Relationship

We struggle with RLDatix's support. Ever since the vendor merged with a couple of companies, they...

Nov 2023
||
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VP/Other Executive

Product

The system needs better connectivity with our medical records so that we can easily go from a...

Nov 2023
||
(0)
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Director

Relationship, Operations

The vendor doesn't do much with technology. RLDatix sort of has a user group, but everything for...

Nov 2023
||
(0)
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Director

Product

I like the product. It is a good product for what we use it for. We use the system for event...

Nov 2023
||
(0)
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Director

Product

The users seem pretty happy with RL6 Solutions and the way it functions. I have never worked with...

Nov 2023
||
(0)
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Director

Relationship

RLDatix is very responsive in terms of providing support. When we weren't happy with a resource that...

Nov 2023
||
(0)
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Director

Loyalty, Product

The product is the best in its class. It is a form builder, and it does a really good job of looking...

Nov 2023
||
(0)
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Director

Relationship

I am pretty happy with RLDatix. We get good support from our customer success owner. The vendor's...

Nov 2023
||
(0)
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Director

Product

Every system is different, but RLDatix's ticketing system is a little frustrating because we want...

Nov 2023
||
(0)
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Director

Product, Value

We have achieved massive increases in customer reports year after year. That is good. Our volume is...

Nov 2023
||
(0)
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Director

Relationship, Operations

The system is very good, but I wish the vendor were pushier about helping us understand how other...

Nov 2023
||
(0)
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Director

Product

There are some things that I wish the product could do at a pretty high level, and there are some...

Nov 2023
||
(0)
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Director

Loyalty, Product

RL6 Solutions is a pretty simple, high-quality system. It does what we ask it to do, and I have...

Nov 2023
||
(0)
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Director

Operations

The product is intuitive, but we may need more support from the vendor on how to educate our end...

Oct 2023
||
(0)
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Director

Product

There are so many portal hubs we have to go through in the product that make it a little more difficult....

Oct 2023
||
(0)
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Director

Relationship

I'm not a huge fan of the vendor. They have not been very responsive, even to my boss; it is very...

Oct 2023
||
(0)
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Director

Product

The product is integrated into our EHR. That is insanely progressive. We can have a link in our EHR...

Oct 2023
||
(0)
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Director

Loyalty, Operations

I expect to have more training and education from the vendor, and I think the product will expand to...

Oct 2023
||
(0)
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Director

Product

PolicyStat does not work as smoothly as it should. It is a little glitchy in terms of getting...

Sep 2023
||
(0)
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Director

Operations, Product

PolicyStat makes it easy for an employee to put in an incident report. The system is easy to use for...

Sep 2023
||
(0)
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Director

Relationship

I have never gotten anything proactive from RLDatix. I do get stuff saying that a feature is...

Sep 2023
||
(0)
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Director

Product, Value

I don't really know whether we have achieved particular outcomes with PolicyStat. The system is a...

Sep 2023
||
(0)
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Director

Loyalty

I don't think PolicyStat is part of our long-term plans because we were recently acquired by another...

Sep 2023
||
(0)
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Director

Relationship

PolicyStat is a nice solution. It doesn't really have the customer support that some other platforms...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

In working with PolicyStat, we are a health system that is working on trying to be a system, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Value

We better keep PolicyStat because changing systems is a lot of work. I'm planning on keeping the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I would tell a peer considering the product that it is very intuitive to the end user and is...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

RLDatix's support desk is very good and fast. There have been times when the support has slowed...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

We have had some acquisitions and have had to do small implementations with those acquisitions, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

RLDatix has an ideas portal where we can place our ideas, and that is helpful to be able to see what...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We had an upgrade, and there were issues that RLDatix hadn't really solved. Their response is...

Sep 2023
||
(0)
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Manager

Product, Value

An outcome we have achieved using the product is ease of reporting for staff. The incident reporting...

Sep 2023
||
(0)
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Manager

Relationship

RL6 Solutions is a much easier system to use than what we previously had, so we are happy with it...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There has been some frustration at our organization from those who use PolicyStat a lot because they...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Using PolicyStat has been a way for us to make our policies easily accessible to all our lab employees....

Aug 2023
||
(0)
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Manager

Product

RLDatix’s videos and tip sheets are probably an industry best practice. I have not ever worked with...

Aug 2023
||
(0)
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Manager

Product

RLDatix’s last upgrade included a whole new interface overlay. The feedback we have gotten is that...

Aug 2023
||
(0)
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Manager

Relationship, Product

It would be nice to be able to attach a collaborator to an approval workflow in PolicyStat,...

Aug 2023
||
(0)
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Manager

Relationship, Operations, Product

PolicyStat is such a stable product that there are really not a lot of problems. Even with our new...

Aug 2023
||
(0)
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Manager

Culture, Operations

RLDatix’s implementation plan was very well done. They promised to let us decide how quickly or...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

RL6 Solutions is not great compliance software. Also, the vendor is pushing everyone to go to their...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I love RL6 Solutions, and it can do a lot. The quality is good. I don't ever want to get rid of the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

RLDatix has a conference every year that is very meaningful to me. We find out a lot when we go to...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

When we try to get service, getting in contact with someone on the phone is hard, especially with...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Value

Whenever we ask for changes, updates, or training, there is a charge. There is no ongoing training....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I would like RLDatix to be more on top of upgrades. They leave the upgrades to us, and that is...

Jul 2023
||
(0)
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Manager

Product

RL6 Solutions is pretty easy to use and highly configurable. I can have somebody bring an issue that...

Jul 2023
||
(0)
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Manager

Relationship

Most of our issues with RLDatix are around support. The support is fairly weak, and it often takes a...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship, Product

PolicyStat provides reminders that our standing orders need to be reviewed on an annual basis. The...

Jul 2023
||
(0)
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Manager

Operations, Product

It would be very helpful if we could have documentation about the product outside of someone having...

Jul 2023
||
(0)
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Manager

Product

A big thing for the product is really understanding and being able to tap into the reports for...

Jul 2023
||
(0)
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Manager

Product

The standardization of our policies is great. The end user knows what to expect when they open up...

Jul 2023
||
(0)
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Manager

Product, Value

Whenever we edit in the new interface, make a change to an image, or make a change to something...

Jul 2023
||
(0)
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Manager

Product

PolicyStat does not interface with our data warehouse, and I have to run lots of manual reports....

Jul 2023
||
(0)
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Manager

Product

The search engine in PolicyStat could certainly use a bit of improvement.

Jul 2023
||
(0)
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Manager

Relationship

The support people do a good job. I have had a couple of responses that have been very unhelpful,...

Jul 2023
||
(0)
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Manager

Loyalty, Value

One outcome of RL6 Solutions is that we are looking at our trending and overall volume for event...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

RLDatix is constantly delivering their vision. For minor things or preferences in RL6 Solutions, we...

Jul 2023
||
(0)
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Manager

Product

There are functionalities on the event review side in RL6 Solutions that need to be pulled in line,...

Jul 2023
||
(0)
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Manager

Operations

RL6 Solutions has a steep learning curve. We have some of the vendor's other tools, but they aren't...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

PolicyStat’s search capabilities may need a facelift. It looks outdated, and PolicyStat has been the...

Jun 2023
||
(0)
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 or  to see details.

Manager

Culture, Product

RL6 Solutions works the way we were promised it would, and we have been able to modify it in the...

Jun 2023
||
(0)
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 or  to see details.

Director

Product, Value

If we needed to update something for PolicyStat, there is a charge.

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

My experience with trying to get help from RLDatix has not been very good. They refer us to FAQs and...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

PolicyStat is easy to use for the end user. It is pretty simple. We just start typing, and it...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

Where PolicyStat gets difficult is when people name things differently. For example, someone may be...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I like that the product is easy to access and simple for the frontline and administrative staff. The...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

I like the integration with my network; I don’t have to manually enter the information. I like the...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I would like to see the reports improve. The vendor could improve the reports by allowing us to...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

I really like the dashboard, but I wish we could customize it according to our site or apply scopes...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The training could be improved by having training materials in the help section. Those materials...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations

During the initial implementation, the training was lacking educational material. We would like to...

Jun 2023
||
(0)
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Manager

Product

The reports are good, and it is easy to get data from them. We are happy with the product.

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

We have had some great experiences and some really poor experiences. The poor experiences have...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

The outcomes we are achieving from using PolicyStat include improving the ease of how we handle our...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

RLDatix has done a good job of trying to provide training for us. PolicyStat is easy to update and...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

Using the interface is fairly intuitive. We like the ability to customize forms to meet the...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

When we are putting in patient information, we interface with our EMR system for the file. But it...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

We have awareness of the events that are occurring in our facility with RL6 Solutions. We are able...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

RLDatix keeps acquiring new people, and we don't need them, but other healthcare facilities always...

Jun 2023
||
(0)
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CNO

Product, Value

We have been able to standardize all our policies and pass our state inspection because our policies...

Jun 2023
||
(0)
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CNO

Relationship, Operations

I like the ease of teaching PolicyStat to someone new, and I also like the vendor's communication of...

Jun 2023
||
(0)
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CNO

Product

People can’t really use PolicyStat on their phones as easily as they can use some other products...

Jun 2023
||
(0)
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Director

Product

We do a lot of our own reporting and analytics, but if the software did those things automatically,...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

We customized RL6 Solutions to the extent that we had trouble with upgrades because it was so...

Jun 2023
||
(0)
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 or  to see details.

Director

Product, Value

One outcome we have seen from RL6 Solutions is that we are very efficient in communicating and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

RLDatix’s support people understand incident reporting and adverse incidents very well.

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations, Product

Our use of RL6 Solutions is different than how a lot of other healthcare organizations use it, and...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

I would tell someone that RL6 Solutions is great but that they are going to have to be patient with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Any issues that we have had in RL6 Solutions have been resolved fairly smoothly. For instance, we...

Jun 2023
||
(0)
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 or  to see details.

Director

Value

When we converted our old program to RL6 Solutions, there were some unanticipated expenses, but I...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I like the template in PolicyStat because of the elements that are provided within the PolicyStat...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would like RLDatix to develop better ease of use for the end user because answering questions for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

RLDatix was very patient with us in the training. The policies are a very dry subject, and the...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

We had some challenges with the integration of PolicyStat and our cloud.

Jun 2023
||
(0)
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 or  to see details.

Director

Product

One thing that makes PolicyStat stand out is its user interface. It is much better than the user...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

RLDatix’s support people are very responsive. We get a quick turnaround time whenever we have a...

Jun 2023
||
(0)
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 or  to see details.

Director

Product, Value

Some outcomes that we have seen from using PolicyStat are increased reporting, improvements in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

RLDatix’s implementation team was excellent, very flexible, and very professional.

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

RLDatix is very willing to help us with integration; however, there are internal limitations on our...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

RLDatix listens to user feedback, and that is nice. PolicyStat is perpetually being improved. Any...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

In using PolicyStat, we have standardized and formalized our document management for all the...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations

RLDatix’s training is haphazard and subjective. Everything depends on the project and the ask, but...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

Not all software vendors have the capacity to automatically interface with our state. The first...

Jun 2023
||
(0)
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Analyst/Coordinator

Value

RLDatix avoids charging us. They do a lot of things for us without an additional charge, and that is...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

The staff from RLDatix who helped us do our upgrade was amazing. After that, things started to fall...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

RLDatix's system is reliable. We have had less downtime and fewer issues since the vendor started...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

RLDatix takes the lead in letting us know when there is going to be an issue with us being hosted....

Jun 2023
||
(0)
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Analyst/Coordinator

Value

We have to pay extra for RLDatix's support every year, and it costs a lot.

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have to maintain the lists for users in an Excel spreadsheet because we can't get the information...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Value

As a system administrator, I manage all the sites and users. The work is labor intensive, and...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The support from RLDatix has been lacking; there are too many versions. Depending on who we get when...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

RLDatix has poor ongoing training because everybody is on different versions of the product. We...

Jun 2023
||
(0)
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Director

Operations

RLDatix provides training videos we can go back and watch. We were assigned one or two contact...

Jun 2023
||
(0)
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Director

Product

PolicyStat does what the vendor says it does, and it is fairly intuitive to use. We haven't had any...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

I wish PolicyStat were a little more customizable. We can make changes to which questions are asked,...

Jun 2023
||
(0)
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Director

Relationship

We get occasional emails from RLDatix about the product and about changes they are making, but I...

Jun 2023
||
(0)
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Director

Product

We are seeing an improvement in the actual reporting of safety events with PolicyStat. People feel a...

Jun 2023
||
(0)
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Director

Relationship, Operations

RLDatix has a prescribed program for their implementations. They go through it fairly quickly. While...

Jun 2023
||
(0)
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Nurse

Product, Value

We definitely track and trend data with RL6 Solutions. If we have an issue or complaint regarding a...

Jun 2023
||
(0)
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Nurse

Relationship, Product

We have had some issues with RL6 Solutions. If we continually had issues, that would cause us to...

Jun 2023
||
(0)
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Nurse

Relationship

Typically, RLDatix solves our issues quickly. The vendor has wonderful hub support, and they seem...

Jun 2023
||
(0)
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Nurse

Operations

We weren't involved in the initial training from RLDatix, and there hasn't been any ongoing...

Jun 2023
||
(0)
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Nurse

Operations, Product

Some end users feel confident and comfortable with RL6 Solutions, but we feel like we are constantly...

Jun 2023
||
(0)
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Manager

Product

There are things we wish PolicyStat could do that it doesn't do, and there really haven’t been any...

Jun 2023
||
(0)
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Manager

Loyalty

RLDatix has a lot of customers, but I feel like there are some things they can’t really customize...

Jun 2023
||
(0)
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Manager

Product

PolicyStat is synced up with our Active Directory. There are some things we need to do with...

Jun 2023
||
(0)
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