RL6 and PolicyStat Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product, Value

RLDatix is driving patient safety outcomes, and that has been beneficial to the company. Patient...

Jun 2024
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Analyst/Coordinator

Product

It seems like RLDatix keeps proprietary things over their databases, and I don't like that. I would...

Jun 2024
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Analyst/Coordinator

Loyalty, Value

We got priced out of RLDatix. It was cost prohibitive for us to move to their next solution. There...

Jun 2024
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Analyst/Coordinator

Relationship

RLDatix’s customer support ticket system seems to have improved. Sometimes we still have to open...

Jun 2024
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Director

Operations

I went through another implementation with another company. When we trained with RLDatix, there was...

Jun 2024
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Director

Product, Value

I haven't seen anything new in the product, but the system meets all of our needs. PolicyStat works...

Jun 2024
||
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Director

Operations

Everything was really straightforward and easy to do for the go-live. RLDatix had people who worked...

Jun 2024
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Director

Relationship, Operations, Product, Value

The biggest outcome we have achieved using PolicyStat is that we are more actively engaged in making...

Jun 2024
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CNO

Product

With PolicyStat, we are able to get everything in an electronic format and let the staff members...

Jun 2024
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CNO

Relationship, Value

RLDatix has been very proactive. RLDatix has been able to help us with better pricing for our type...

Jun 2024
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CNO

Operations, Product, Value

We got our fall rates down because we implemented PolicyStat. The outcome of PolicyStat is our...

Jun 2024
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Manager

Product

RLDatix doesn’t keep all of their promises. We have had a number of conflicting issues with...

Jun 2024
||
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Manager

Relationship, Product

There seem to be several bugs that have been there for at least a couple of years since I have been...

Jun 2024
||
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Manager

Operations

I am not aware of any PolicyStat training, but training would be beneficial. If I could design an...

Jun 2024
||
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Manager

Relationship, Product, Value

An outcome I have achieved from using the vendor is that I can make policy changes for our facility...

Jun 2024
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Manager

Operations

I would tell a peer considering the product to make sure their organization has adequate rollout and...

Jun 2024
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Analyst/Coordinator

Product

There are a lot of little pieces in RL6 Solutions that are not intuitive within the system. For...

Jun 2024
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Analyst/Coordinator

Operations

Some of the stuff that we brought up to RLDatix about the claims piece was completely dismissed by...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

We try to make sure we choose the right upgrade for RL6 Solutions because every upgrade has...

Jun 2024
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Analyst/Coordinator

Product

With RL6 Solutions, we have taken specific looks at things like workplace violence, falls, and...

Jun 2024
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Analyst/Coordinator

Loyalty

After going to RLDatix’s conference, it sounds like they are really into new technology, and sadly,...

Jun 2024
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Analyst/Coordinator

Relationship, Product

We want a physician database in RL6 Solutions that manages not only initial hire and termination...

Jun 2024
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Analyst/Coordinator

Product

I have had to modify the claims module in RL6 Solutions significantly, and I have talked to a lot of...

Jun 2024
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Analyst/Coordinator

Relationship

RLDatix needs to be telling us more. If they are seeing themes among customers who are having the...

Jun 2024
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Analyst/Coordinator

Product

The risk module in RL6 Solutions is really good and is very easy to use. From a logic standpoint,...

Jun 2024
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Analyst/Coordinator

Relationship

The RLDatix people we work with are really good. They are very responsive. If I send an email, I...

Jun 2024
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Manager

Relationship, Operations

We had everything we needed in the implementation. It was never difficult to get in touch with...

Jun 2024
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Manager

Operations

Everybody could do things a little differently with training based on individual perspectives. I...

Jun 2024
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Manager

Relationship

I have had some meetings with RLDatix's higher-ups. It is very interesting that this company is...

Jun 2024
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Manager

Loyalty, Operations, Product

One thing that was helpful was that in our peer review module, I created a quality review process...

Jun 2024
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Manager

Product

We don't have any issues with connecting to other systems at this point. We have a feed of...

Jun 2024
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Manager

Relationship

I really don't have any complaints about working with RLDatix. Their functional advisory board...

Jun 2024
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Manager

Value

I am not the one handling the invoices generally, but there have been times when we have looked to...

Jun 2024
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Manager

Relationship, Value

We pay very close attention to what we are putting into the system, the questions we are asking...

Jun 2024
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Manager

Product

I have not had any issues with the product. How well the product works is also related to the user's...

Jun 2024
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Manager

Loyalty, Product

There are a couple of things I wish we could do differently in RL6 Solutions. The biggest one, which...

Jun 2024
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Manager

Loyalty, Product

There have been a number of different things with RL6 Solutions that have been exponentially better...

Jun 2024
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Manager

Product

My advice to others is to not be afraid to ask questions. That probably sounds very simplistic, but...

Jun 2024
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Manager

Relationship

When I have questions, I can reach out directly to our account manager or submit a ticket. I also...

Jun 2024
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Manager

Loyalty, Relationship

RLDatix is always trying to stay ahead of what people are asking. Of course, it sometimes takes a...

Jun 2024
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Manager

Product

If I were thinking from the perspective of a frontline user who is only logging in every once in a...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

There is integration available for another solution, and that integration allows somebody to type in...

Jun 2024
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Analyst/Coordinator

Product

We have achieved policy management and compliance using PolicyStat. We are managing the policies...

Jun 2024
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Manager

Product

If we are thinking through all of the system's functionalities, there is one piece of the system...

May 2024
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Manager

Loyalty, Operations

We have the option to do upgrades on our own or with the vendor. We decided to have the vendor do an...

May 2024
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Manager

Product

We have been using RL6 Solutions for a long time, and we have increased the efficiency of our...

May 2024
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Manager

Value

There are always extra add-ons and things for RL6 Solutions, but I would say that the system's price...

May 2024
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Manager

Operations

We don't use the vendor's training. However, when there are new things for the system, the vendor's...

May 2024
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Manager

Relationship

We pay for a success manager at RLDatix who gives us hours. That individual has been absolutely...

May 2024
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Manager

Relationship

On our RLDatix account, we have a team of people assigned to us, and they are wonderful. They always...

May 2024
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Manager

Relationship

Organizations have to get the right support people at RLDatix to work on their tickets. There are a...

May 2024
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CMIO

Relationship, Product, Value

RL6 Solutions is being used mostly for tracking issues and incidents to help us know when we need to...

May 2024
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(0)
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Manager

Product

RL6 Solutions isn’t perfect, but we have usually been able to figure out a way to make it meet our...

May 2024
||
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Manager

Product

RLDatix delivers new technology slowly. I know the vendor has acquired other things, but in what we...

May 2024
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CMIO

Relationship, Product, Value

PolicyStat is definitely driving tangible outcomes. PolicyStat is basically a policy management...

May 2024
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CMIO

Loyalty, Product

With regard to policy management, PolicyStat has become the standard of care in the hospital...

May 2024
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CMIO

Culture, Value

RLDatix avoids charging us for little nitpicky stuff. I haven't had any extra charges outside of...

May 2024
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Manager

Product, Value

One outcome we have achieved with RL6 Solutions is improved patient safety. We have successfully...

May 2024
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Manager

Product

Overall, I’m very happy with RL6 Solutions. It is very customizable, and that is my biggest pro for...

May 2024
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Manager

Relationship, Value

In the past, we had someone from RLDatix assigned to us that would meet with us and help us manage...

May 2024
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Manager

Operations

We recently implemented a whole new module in RL6 Solutions, and we had an upgrade, and it was...

May 2024
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Manager

Loyalty, Product

We would love to see natural language processing in RL6 Solutions. We would love to see the solution...

May 2024
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Manager

Product

In RL6 Solutions out of the box, when we go to enter a new event, there is an icon wall with 30...

May 2024
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Manager

Relationship

RLDatix has a ticketing system, and we have questions or issues that get resolved, but sometimes...

May 2024
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CMIO

Loyalty

RLDatix has bought other competitor's products. We migrated to RL6 Solutions mainly because RLDatix...

May 2024
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CMIO

Product

There is some integration with RL6 Solutions, but there isn't a lot of two-way traffic. Integration...

May 2024
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CMIO

Relationship

We have one person who integrates with RLDatix. Whenever that person has questions or problems, they...

May 2024
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Manager

Product

Things are going pretty well with PolicyStat. It is pretty easy to navigate, understand, and teach....

May 2024
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Manager

Operations

When we were first starting out with PolicyStat, it was nice to have somebody who uploaded all the...

May 2024
||
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Manager

Product

Sometimes with the workflows, things get a little funny if we take off the owner and switch to a new...

May 2024
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Manager

Loyalty, Relationship, Product

RLDatix is very focused on developing its cloud services, and we aren't a cloud client. We are an...

May 2024
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Manager

Culture

RLDatix is really great at sales, but in the execution phase, some of the things that the customer...

May 2024
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Manager

Loyalty, Relationship, Product

RLDatix appreciates it when we bring issues to their attention, and they will try to put the fixes...

May 2024
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Manager

Relationship

The support at RLDatix is not 24/7, and we are a 24/7 organization. So when things happen outside of...

May 2024
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Manager

Relationship, Product

We are not a client that can self-update. Our instance of the system is overly complicated because...

May 2024
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Manager

Relationship, Value

If there is something that RLDatix can fix, they work very hard, and they are very good people. I...

May 2024
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Manager

Relationship

The biggest frustration that we hear from our RL6 Solutions frontline users, the people who submit...

May 2024
||
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Manager

Product, Value

With RL6 Solutions, we have increased reporting and have been able to utilize the system to provide...

May 2024
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Manager

Product

RL6 Solutions has been able to give us more visibility to compile data on a larger scale. We can run...

May 2024
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Manager

Operations, Product

There are almost too many fields and too much information in RL6 Solutions. It is hard to fault the...

May 2024
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Manager

Culture, Relationship

When it comes to support, we feel like our people are working on that more. I don't know whether...

May 2024
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Manager

Product

RLDatix advertises having a dashboard to run our data the way we want it to look. But I almost think...

May 2024
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Director

Operations

RLDatix is usually very good at implementations and upgrades, and they help us quite a bit.

Apr 2024
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Director

Product

We use RL6 Solutions to help us identify risk or safety issues. We have had many root cause analyses...

Apr 2024
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Director

Relationship, Operations

The ongoing training is kind of up to the user. It is discoverable, but it is not easily found....

Apr 2024
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Director

Operations, Product

Something that I wish I had known earlier on is that we use almost like a child-parent relationship...

Apr 2024
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Director

Product

Each policy can be appropriately logoed, and that is a nice perk and is very important for...

Apr 2024
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Director

Product, Value

The biggest outcome is compliance with our accrediting body. When it came to making sure that we...

Apr 2024
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Director

Operations, Product, Value

An outcome of using the product, which has become very critical on the staff training and...

Apr 2024
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Director

Product

I like the ease of use of PolicyStat as well as the ability it has to change the policies and update...

Apr 2024
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Director

Product

Sometimes the search feature in PolicyStat doesn't always work like we would think it would. For...

Apr 2024
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Director

Product

If someone writes a policy in Microsoft Word, I can upload it into the system and convert it to the...

Apr 2024
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Director

Relationship, Operations

For support, we have to go through the vendor's portal. It is hard to get in touch with people, and...

Apr 2024
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Director

Value

We have encountered some pricing issues with the system, and we have some concerns that we haven't...

Apr 2024
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Director

Product

Our end users have a hard time using PolicyStat. Some of that is due to user error. I use the system...

Apr 2024
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Director

Relationship

The vendor is pretty decent about providing proactive service. They are also really good about...

Apr 2024
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Director

Product

I would like to see more from the vendor. I would love to see the vendor's analytics on the same...

Apr 2024
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Director

Product

In general, the product works pretty well. As far as policy platforms go, the system gives us a lot...

Apr 2024
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Manager

Relationship, Operations

Our initial training for the system was great. In terms of ongoing training, PolicyStat was absorbed...

Apr 2024
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Manager

Loyalty

I have to downgrade my rating for integration. That is a challenging thing with PolicyStat because...

Apr 2024
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Manager

Value

I would say that the system's cost is fair. RLDatix sells the whole product, so they aren't going to...

Apr 2024
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Manager

Operations

I haven't heard any complaints about PolicyStat. Everything is working and operational in the system...

Apr 2024
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Director

Product

The ease of entry for putting events in RL6 Solutions is one of the product’s strengths. It is easy...

Mar 2024
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Director

Relationship, Product

I want to customize the peer review in RL6 Solutions a little more, and the root cause analysis...

Mar 2024
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Director

Relationship

RLDatix is very receptive when we call with suggestions and is always willing to help. For instance,...

Mar 2024
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VP/Other Executive

Loyalty, Value

RLDatix is part of my long-term plans. Rolling out an incident reporting system for a large number...

Mar 2024
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VP/Other Executive

Relationship, Product

What makes RLDatix unique is their system. It is easy to use. RLDatix has such a strong partnership...

Mar 2024
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VP/Other Executive

Product, Value

The outcome we have seen from using RL6 Solutions is data collection more than anything. Before we...

Mar 2024
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VP/Other Executive

Relationship

The person who works with us on a daily basis is wonderful. They have been with the company for a...

Mar 2024
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VP/Other Executive

Relationship

We have had slowdowns with RLDatix’s staffing in terms of not being able to get stuff done. A...

Mar 2024
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VP/Other Executive

Loyalty

We are curious as to when RLDatix will move into the predictive analytics realm and what the system...

Mar 2024
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VP/Other Executive

Product

I would love RLDatix to have the ability to pull in our volume data. Right now, all they can give us...

Mar 2024
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VP/Other Executive

Value

We do like RL6 Solutions. Despite all the limitations that we have in RL6 Solutions, we are very...

Mar 2024
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VP/Other Executive

Product

With RL6 Solutions, we have had increased reporting of incidents by our team members. RL6 Solutions...

Mar 2024
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VP/Other Executive

Product

I like the reporting capabilities in RL6 Solutions. I wish there were even more reporting...

Mar 2024
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Analyst/Coordinator

Relationship

It is not that hard to get people who are empowered to solve our problems at RLDatix. We have had...

Mar 2024
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Analyst/Coordinator

Culture, Relationship

RL6 Solutions works the way that the vendor promised it would work. Even though trying to get the...

Mar 2024
||
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Analyst/Coordinator

Product

RL6 Solutions talks to our HR solution. There are probably some other systems that it talks with in...

Mar 2024
||
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Analyst/Coordinator

Product

RL6 Solutions gives us reporting incidents, better tracking than our previous system, and better...

Mar 2024
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Analyst/Coordinator

Relationship

When we first started with RLDatix, whenever there was something beyond us that we needed to submit...

Mar 2024
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Analyst/Coordinator

Product

There is a dashboard feature in RL6 Solutions. I know we were having trouble getting that the way we...

Mar 2024
||
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Analyst/Coordinator

Product

The thing that gets me with RLDatix is the new technology part. Even though they have upgraded the...

Mar 2024
||
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Manager

Relationship

RLDatix is responsive whenever we reach out. We have had no issues there, so they are certainly a...

Feb 2024
||
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Manager

Product

The only thing I would say for improvements is making the process of accessing reports more user...

Feb 2024
||
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Manager

Relationship, Product

I really am not aware of any changes RLDatix has made or planned, so maybe that is an area to work...

Feb 2024
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Manager

Product, Value

PolicyStat is a key piece of our process and a really important program. An outcome we have achieved...

Feb 2024
||
(0)
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Manager

Product

I didn't know about PolicyStat for a long time, and I do all the RLDatix stuff. So once I found out...

Feb 2024
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Manager

Product

A pet peeve of mine is that ACHC is the new HFAP, and PolicyStat still says HFAP. I spent a lot of...

Feb 2024
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(0)
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Manager

Value

An outcome we have achieved from using the vendor is that we mapped all of our policies to the...

Feb 2024
||
(0)
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Manager

Value

I would buy the product again, but it is very expensive. The cost of the system every single year is...

Feb 2024
||
(0)
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Manager

Operations

The initial training was fantastic, but I don't like RLDatix’s way of doing ongoing training where...

Feb 2024
||
(0)
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Manager

Relationship

When we call, RLDatix is wonderful with services. The vendor works with people. I actually don't...

Feb 2024
||
(0)
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Manager

Product

The product is very user friendly, and I love that. I’m highly likely to recommend the product. I...

Feb 2024
||
(0)
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Manager

Product

I love the product and how customizable it is. RL6 Solutions' reports are amazing. I was able to...

Feb 2024
||
(0)
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Manager

Relationship, Operations

I really like being able to call people and talk to them. However, the vendor needs to do some work...

Feb 2024
||
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Manager

Product, Value

We have done great things. We have improved our culture of safety. People feel comfortable with the...

Feb 2024
||
(0)
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Manager

Value

The vendor charges for every little thing. It is nice that we get some discounts, but we are getting...

Feb 2024
||
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Manager

Product

I would like to thank the vendor's CEO for designing a product that is patient centered. That is...

Feb 2024
||
(0)
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Manager

Loyalty, Product

RL6 Solutions is the hub of everything. Safety and accreditation go hand in hand. It is important to...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We bought the module for provider management and performance, but the current iteration doesn't meet...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

The overall experience with the vendor is kind of mixed. The experience manager we use through...

Feb 2024
||
(0)
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Manager

Operations

I like that RL6 Solutions keeps everything in one area. If a provider has an issue, we can keep our...

Feb 2024
||
(0)
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Manager

Product

One of the problems that makes RL6 Solutions a bit hard is that unless the provider has an email...

Feb 2024
||
(0)
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Director

Product

Our integration needs improvement, but I don't know whether the improvement needed is with...

Feb 2024
||
(0)
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Director

Relationship, Product

The product provides a centralized location for maintaining and distributing our policies and...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

People find RL6 Solutions difficult. They seem to be able to enter things from the front end really...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

I don't see any training for RL6 Solutions. We might have to access it on the product itself, but I...

Feb 2024
||
(0)
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Manager

Product, Value

We have achieved some outcomes from the system including our ability to stay compliant with our...

Feb 2024
||
(0)
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Manager

Product

It is very hard for us to trend data based on our executive level. The system's current format makes...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I would like to see more proactivity from the vendor. One thing my organization has talked about is...

Feb 2024
||
(0)
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Manager

Operations

A lot of things now go through corporate in areas where there used to be correspondence that came to...

Feb 2024
||
(0)
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Manager

Value

I feel like there is a charge for everything with RLDatix. If we want to explore something, there...

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Value

RL6 Solutions has been working as it should for our organization, and it is providing us with the...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture

We have had trouble with getting our contract to the right people. RLDatix could mainstream or...

Jan 2024
||
(0)
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Analyst/Coordinator

Value

When it comes to upgrades, sometimes they are great and sometimes they are not. If I want education,...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

When we upgrade, I am looking forward to having live dashboards and having upgrades pushed to us...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The end-user accessibility in RL6 Solutions is really important and a piece that I like. Once people...

Jan 2024
||
(0)
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Manager

Loyalty

We decided to downsize our application with RLDatix because we found some barriers for our...

Jan 2024
||
(0)
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Manager

Product

RL6 Solutions offers good consistency. The experience for the user is familiar, and there are not a...

Jan 2024
||
(0)
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Manager

Product

We would like RLDatix to modify their reporting module. The reports that the system generates are...

Jan 2024
||
(0)
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Manager

Product

One of the main things that would hugely improve the application would be for the vendor to overhaul...

Jan 2024
||
(0)
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Manager

Product

It would be great if RLDatix could integrate with more EHRs. We utilize a few different medical...

Jan 2024
||
(0)
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Manager

Relationship

RLDatix needs to improve their response time when we submit a ticket and need help. Often, there is...

Jan 2024
||
(0)
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Manager

Product, Value

We have been able to notice trends and mitigate adverse outcomes. We have used that to fuel our root...

Jan 2024
||
(0)
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Manager

Relationship, Operations

We changed our electronic medical record, and we needed to change the interface pretty quickly....

Jan 2024
||
(0)
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Manager

Relationship, Operations

In the last year, I haven't had as many negative things to say about RLDatix. Sometimes the ticket...

Jan 2024
||
(0)
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Manager

Relationship

There are a few things I wish RLDatix would improve and do better, such as their location hierarchy....

Jan 2024
||
(0)
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Manager

Loyalty, Value

RL6 Solutions is much easier for the front-end users to use than another product we will be using....

Jan 2024
||
(0)
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Manager

Value

I recommend RL6 Solutions over the other programs we have used or looked at. The biggest selling...

Jan 2024
||
(0)
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Director

Relationship, Product

We contracted with RLDatix to incorporate their success management plan. Things are going well with...

Jan 2024
||
(0)
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Director

Product

We use the product to collect operational defects within our organization. So we have been able to...

Jan 2024
||
(0)
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Director

Operations

The vendor was helpful when we did our upgrade, but when we first brought RL6 Solutions into our...

Jan 2024
||
(0)
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Director

Product

The product doesn’t really support our integration goals only because the platform is specifically...

Jan 2024
||
(0)
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Manager

Product, Value

One of our overall goals was to increase the number of our event reports. We were able to do that...

Jan 2024
||
(0)
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Manager

Relationship, Value

We had a bad experience with an update, but in the last year, we have had better communication with...

Jan 2024
||
(0)
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Manager

Operations, Value

RLDatix hasn't offered any training that I am aware of. If there is something that we want to learn,...

Jan 2024
||
(0)
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Manager

Loyalty, Product

We have run into a couple of issues with integration, and we haven't been able to work through them....

Jan 2024
||
(0)
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Manager

Relationship

RLDatix recently sent out an email about a security issue that they wanted everyone to be aware of,...

Jan 2024
||
(0)
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Manager

Relationship, Product

Once an organization can get RL6 Solutions up and running, it is definitely user friendly and gets...

Jan 2024
||
(0)
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Manager

Operations

The implementation years ago was phenomenal. We did an upgrade more recently though, and it was not...

Jan 2024
||
(0)
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Manager

Product

The system works well, but there are certain areas that don't work. We have to submit a ticket for...

Jan 2024
||
(0)
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Manager

Product, Value

We have been very happy with the product. We have been able to customize the solution, and it has...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

RLDatix has a vision of where they want things to go. Technologically, the system is advanced and...

Jan 2024
||
(0)
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Manager

Relationship, Operations

We used to have very good, top-of-the-line customer service. Then RLDatix changed hands several...

Jan 2024
||
(0)
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Manager

Value

The money for the program is worth it. The money for the service is not. We pay an enormous amount...

Jan 2024
||
(0)
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Manager

Relationship

RLDatix has changed their servicing system recently, and that is a benefit. We don't have to wait...

Jan 2024
||
(0)
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Manager

Relationship

There is never proactive communication. With other systems, whenever there is an issue, the vendor...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We have had some complaints on the claims side of RLDatix. I think the way that they organize claims...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

We have done two upgrades that I have been involved with. One was done by RLDatix, and that was...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

While using RL6 Solutions, we are able to track incidents, medication variances, and adverse drug reactions....

Jan 2024
||
(0)
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Analyst/Coordinator

Product, Value

RL6 Solutions allows me to schedule reports, and that has made my workflow a lot easier because our...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The fact that we have to manually update the user provisioning when someone first signs in is...

Jan 2024
||
(0)
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Analyst/Coordinator

Product, Value

Things are going really well with RLDatix. We currently use the incident module and the peer review...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

The incident module in RL6 Solutions is the same as always. There are a lot of selections that our...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a great relationship with RLDatix. When I ask for certain things, the support is great. Even...

Jan 2024
||
(0)
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Manager

Relationship

We don’t get any additional support unless we ask for it, pay for it, and create it ourselves. I...

Jan 2024
||
(0)
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Manager

Product

The interface between RL6 Solutions and our EHR could work better. It is frequently broken, and we...

Jan 2024
||
(0)
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Manager

Product

I like that we can modify the different forms, create and write reports, and disseminate reports...

Jan 2024
||
(0)
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Manager

Operations

I would like to see RLDatix’s training improved. It is difficult to navigate their training topics,...

Jan 2024
||
(0)
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Physicist

Value

Things have been pretty good with RLDatix; the status quo has been fairly the same. We haven't...

Jan 2024
||
(0)
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Physicist

Loyalty

The areas that require improvement from RLDatix are probably more to do with our implementation and...

Jan 2024
||
(0)
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Physicist

Product

Because we use RL6 Solutions, we are able to identify single events and trends that we might not be...

Jan 2024
||
(0)
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VP/Other Executive

Value

With RL6 Solutions, we have been able to achieve a significant time reduction compared to the time...

Jan 2024
||
(0)
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VP/Other Executive

Product

It would be nice if more reports could be done through the system. We have to pay separately if we...

Jan 2024
||
(0)
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VP/Other Executive

Product

I wish that more of the vendor's products were married together. RLDatix has other modules, but if...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

The vendor's support people will answer tickets, and they are fairly responsive, but that is the...

Jan 2024
||
(0)
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VP/Other Executive

Operations

I have been really disappointed with RLDatix. Our implementation of the system was pretty great, but...

Jan 2024
||
(0)
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VP/Other Executive

Value

RLDatix will increase prices without talking to us first. There is no sign-off on price increases or...

Jan 2024
||
(0)
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VP/Other Executive

Operations

Our initial implementation of RL6 Solutions was really great. We received great service and training...

Jan 2024
||
(0)
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VP/Other Executive

Operations

We think that training videos are really effective, but RLDatix always sends us articles to read. No...

Jan 2024
||
(0)
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Manager

Relationship, Value

I have only worked with RL6 Solutions in my role. I have seen other solutions, but it is hard for me...

Jan 2024
||
(0)
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Manager

Relationship

Some people at RLDatix are a lot more helpful than others. I feel like if we reach out to RLDatix,...

Jan 2024
||
(0)
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Manager

Product

For what we are using RL6 Solutions for, the system does its job, but it could use some...

Jan 2024
||
(0)
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Manager

Value

For every service RLDatix provides, they charge a lot, regardless of whether the service is for...

Jan 2024
||
(0)
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Manager

Value

We don't really use training from RLDatix because the vendor charges so much. We figured RL6...

Jan 2024
||
(0)
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Manager

Product

We don't really have a lot of integration with RL6 Solutions. We are integrated with our EMR, and we...

Jan 2024
||
(0)
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Manager

Loyalty

The intuitiveness in RL6 Solutions is there, and the system is easy to fill out. RLDatix does have a...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Sometimes I have difficulty with RL6 Solutions, but overall, I can work with my success plan partner...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

There are things that come out of the box with RL6 Solutions, but I'm a little confused why anyone...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

Recently, we were interested in looking at other products from RLDatix that we did not have. It took...

Jan 2024
||
(0)
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Analyst/Coordinator

Value

I'm so grateful for the vendor’s success plan, but I feel like some things should be offered out of...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

We have a contact at RLDatix who has been very helpful. Our success plan partner has been the saving...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

With the vendor’s normal support team, there is sometimes a bit left to be desired because I have to...

Jan 2024
||
(0)
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Analyst/Coordinator

Product, Value

Some outcomes we have had from using this product are better communication between staff members and...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty

Our previous vendor’s product wasn't doing certain things that we would have liked it to be able to...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I like that PolicyStat keeps everything all in one spot. If I want to see previous versions of a...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

I have heard a lot of people say the product is very user friendly. They like the acknowledgment...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

One part of the product I would like to see improved is the attachment section. If we have forms...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

RL6 Solutions is a very robust system for capturing safety events. Our quality department relies...

Dec 2023
||
(0)
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Analyst/Coordinator

Culture, Value

All of the vendor's charges are very clear, and we know what the vendor will charge us ahead of time....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor is very supportive during upgrades. They aren't always as accessible as we would like...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The system is fairly intuitive and easy to use. The staff members who use it are getting through...

Dec 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

We have a dedicated support specialist from RLDatix who we have a certain number of hours with...

Dec 2023
||
(0)
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Director

Product

RL6 Solutions is a tool for tracking incoming complaints and grievances that we used to work out...

Dec 2023
||
(0)
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Director

Operations

We did a massive upgrade of RL6 Solutions. We had to do a lot of work to set up what RLDatix calls...

Dec 2023
||
(0)
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VP/Other Executive

Product, Value

The system is an easy tool for risk managers to use to manage things on their own. We can use the...

Nov 2023
||
(0)
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