RL6 and PolicyStat Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
In PolicyStat, the policies are present, and to a certain extent, we can easily find them and what...
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Loyalty, Operations, Product
In PolicyStat, I haven't achieved anything because I find it to be a very difficult program to work...
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Relationship, Operations, Product
I never know when an upgrade takes place or needs to take place, and I never know whether the system...
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Product
It is a tedious process to put in an event report for anybody. And RL6 Solutions doesn't meet my...
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Product
It would be really helpful and maybe even more pleasing to the eye if RL6 Solutions looked like more...
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Operations
I would not buy RL6 Solutions again. I find it difficult to work with. There may be knowledge I...
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Relationship
RLDatix’s staff members are very responsive. I usually get a response within an hour of putting in a...
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Product, Value
The outcome I have achieved is that I have learned how to mold the system. I have better reporting...
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Product
I like how easy it is for the system to go through the process to get signatures. The process is...
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Product, Value
The outcomes we have seen with RL6 Solutions are increasing visibility in areas of opportunity,...
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Loyalty, Product
As of right now, we are actually trying to deepen our partnership with RLDatix by getting into some...
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Operations
Implementations with RLDatix are pretty good. We just reimplemented a peer review, and it went as...
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Relationship
We have contracted with RLDatix for some build hours to work on different initiatives to enhance RL6...
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Product
It is super simple to enter an event report into the system as an end user. However, the file...
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Relationship, Product
RLDatix is really good at pushing out their latest and greatest to customers and promoting new...
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Operations, Product
RL6 Solutions is way better than what we had before; I would recommend them. We can self-manage the...
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Relationship, Operations
RLDatix has introduced people who are like customer service people who are dedicated to our whole...
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Operations
We recently did an upgrade that did not go well, and the vendor looked at the code but couldn't...
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Operations, Product
There are plenty of parts of the product that we don't know how to use even though we have had it...
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Product
The vendor really needs to work on data integration. If I want to run a report on anything with a...
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Product
To be honest, I haven't seen the vendor deliver any new technology. There is talk right now about...
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Relationship, Product
Even since before the COVID-19 pandemic, RLDatix has been acquiring other companies and building an...
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Relationship
The quality of the support from RLDatix just depends on the day. We might get a response super...
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Operations
For ongoing training, RLDatix mostly relies on videos, white papers, and the RLDatix Hub once the...
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Culture
I have client manager people, but we had one meeting when they were new, and they came up to show us...
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Culture, Value
I don't know exactly what we pay for the solution, but I keep getting told that we pay a lot for it,...
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Relationship
When RLDatix used to be RL Solutions, I knew their people pretty well, but now that they are...
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Relationship
I wish I had a dedicated point person to help when I have technical issues rather than having to use...
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Relationship, Product
We have been through a lot of change over the past several years, both for our organization and for...
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Operations, Product
RLDatix changed the user interface for PolicyStat, and sometimes it is not as intuitive as the old...
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Product
PolicyStat has a feature that lets us manually create user groups. I have PolicyStat synchronized...
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Operations, Product
We have thousands of policies that get sent out for users to acknowledge, and we don't really have a...
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Relationship, Operations
RLDatix is great. Their support model is excellent, and their support team has a wealth of...
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Relationship, Product
One of the challenges is that there are certain components of PolicyStat that we wish were in place...
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Product
We can set up recurring acknowledgments on PolicyStat so that the moment a policy becomes active,...
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Product
PolicyStat works beautifully. There are a lot of pieces to it, like collaboration within a policy or...
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Operations
The vendor provides good content and good information for training. The training is online, and some...
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Product
Some of the RLDatix reports and information tracking processes are a little cumbersome. We have to...
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Product
RL6 Solutions is a good tool for real-time communication from frontline staff up through the...
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Product
With RL6 Solutions, there are some glitches with reports and things that are difficult for managers,...
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Operations
I don't know that RLDatix had ongoing training, but that doesn't necessarily mean that I don't get...
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Product
The product can be a little bit hokey when it comes to formatting policies, and I am constantly...
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Product
I like the functionality of managing the policies and keeping the renewals on task. I like the...
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Product
I don't know that RLDatix really had any new rollouts. The system is what the system is, so I don't...
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Operations, Product
Once someone knows how to use PolicyStat, they can do it well. But the system is not really...
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Relationship
I have never had a problem with having to escalate things with RLDatix or anything.
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Relationship, Product
PolicyStat helps us manage all the policies, and it helps us with the review. The system keeps us...
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Relationship, Product
Because we are using PolicyStat, we have been able to easily keep track of policies and policy...
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Value
I have heard anecdotally that there is nickel-and-diming here and there. I have heard from people...
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Product
Sometimes there are some lags in terms of using the product, and some of the user-interface work...
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Operations
I know RLDatix has training online. I don't know how much active training it is. There is a lot of...
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Relationship
I have had pretty good access to the executives at RLDatix. I really like the access to different...
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Operations, Product
It was interesting because as a user, we were told that there was going to be an upgrade and that...
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Product, Value
RL6 Solutions drives tangible outcomes pretty well. It requires us to figure out what those outcomes...
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Loyalty, Product
From purely an event-submission standpoint, RLDatix has kept their promises in terms of what we have...
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Relationship, Operations
If I were to tell someone else about RLDatix, I would say that if they are going to use RLDatix,...
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Relationship, Operations
We demanded that we get a specialist from RLDatix on our team because I don't have the time and...
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Operations
The product is user friendly. We can do a lot with it. We just recently started realizing the...
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Product, Value
RLDatix is driving patient safety outcomes, and that has been beneficial to the company. Patient...
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Product
It seems like RLDatix keeps proprietary things over their databases, and I don't like that. I would...
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Loyalty, Value
We got priced out of RLDatix. It was cost prohibitive for us to move to their next solution. There...
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Relationship
RLDatix’s customer support ticket system seems to have improved. Sometimes we still have to open...
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Operations
I went through another implementation with another company. When we trained with RLDatix, there was...
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Product, Value
I haven't seen anything new in the product, but the system meets all of our needs. PolicyStat works...
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Operations
Everything was really straightforward and easy to do for the go-live. RLDatix had people who worked...
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Relationship, Operations, Product, Value
The biggest outcome we have achieved using PolicyStat is that we are more actively engaged in making...
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Product
With PolicyStat, we are able to get everything in an electronic format and let the staff members...
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Relationship, Value
RLDatix has been very proactive. RLDatix has been able to help us with better pricing for our type...
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Operations, Product, Value
We got our fall rates down because we implemented PolicyStat. The outcome of PolicyStat is our...
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Product
RLDatix doesn’t keep all of their promises. We have had a number of conflicting issues with...
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Relationship, Product
There seem to be several bugs that have been there for at least a couple of years since I have been...
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Operations
I am not aware of any PolicyStat training, but training would be beneficial. If I could design an...
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Relationship, Product, Value
An outcome I have achieved from using the vendor is that I can make policy changes for our facility...
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Operations
I would tell a peer considering the product to make sure their organization has adequate rollout and...
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Product
There are a lot of little pieces in RL6 Solutions that are not intuitive within the system. For...
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Operations
Some of the stuff that we brought up to RLDatix about the claims piece was completely dismissed by...
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Loyalty, Product
We try to make sure we choose the right upgrade for RL6 Solutions because every upgrade has...
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Product
With RL6 Solutions, we have taken specific looks at things like workplace violence, falls, and...
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Loyalty
After going to RLDatix’s conference, it sounds like they are really into new technology, and sadly,...
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Relationship, Product
We want a physician database in RL6 Solutions that manages not only initial hire and termination...
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Product
I have had to modify the claims module in RL6 Solutions significantly, and I have talked to a lot of...
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Relationship
RLDatix needs to be telling us more. If they are seeing themes among customers who are having the...
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Product
The risk module in RL6 Solutions is really good and is very easy to use. From a logic standpoint,...
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Relationship
The RLDatix people we work with are really good. They are very responsive. If I send an email, I...
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Relationship, Operations
We had everything we needed in the implementation. It was never difficult to get in touch with...
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Operations
Everybody could do things a little differently with training based on individual perspectives. I...
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Relationship
I have had some meetings with RLDatix's higher-ups. It is very interesting that this company is...
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Loyalty, Operations, Product
One thing that was helpful was that in our peer review module, I created a quality review process...
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Product
We don't have any issues with connecting to other systems at this point. We have a feed of...
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Relationship
I really don't have any complaints about working with RLDatix. Their functional advisory board...
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Value
I am not the one handling the invoices generally, but there have been times when we have looked to...
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Relationship, Value
We pay very close attention to what we are putting into the system, the questions we are asking...
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Product
I have not had any issues with the product. How well the product works is also related to the user's...
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Loyalty, Product
There are a couple of things I wish we could do differently in RL6 Solutions. The biggest one, which...
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Loyalty, Product
There have been a number of different things with RL6 Solutions that have been exponentially better...
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Product
My advice to others is to not be afraid to ask questions. That probably sounds very simplistic, but...
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Relationship
When I have questions, I can reach out directly to our account manager or submit a ticket. I also...
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Loyalty, Relationship
RLDatix is always trying to stay ahead of what people are asking. Of course, it sometimes takes a...
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Product
If I were thinking from the perspective of a frontline user who is only logging in every once in a...
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Loyalty, Product
There is integration available for another solution, and that integration allows somebody to type in...
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Product
We have achieved policy management and compliance using PolicyStat. We are managing the policies...
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Product
If we are thinking through all of the system's functionalities, there is one piece of the system...
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Loyalty, Operations
We have the option to do upgrades on our own or with the vendor. We decided to have the vendor do an...
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Product
We have been using RL6 Solutions for a long time, and we have increased the efficiency of our...
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Value
There are always extra add-ons and things for RL6 Solutions, but I would say that the system's price...
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Operations
We don't use the vendor's training. However, when there are new things for the system, the vendor's...
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Relationship
We pay for a success manager at RLDatix who gives us hours. That individual has been absolutely...
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Relationship
On our RLDatix account, we have a team of people assigned to us, and they are wonderful. They always...
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Relationship
Organizations have to get the right support people at RLDatix to work on their tickets. There are a...
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Relationship, Product, Value
RL6 Solutions is being used mostly for tracking issues and incidents to help us know when we need to...
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Product
RL6 Solutions isn’t perfect, but we have usually been able to figure out a way to make it meet our...
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Product
RLDatix delivers new technology slowly. I know the vendor has acquired other things, but in what we...
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Relationship, Product, Value
PolicyStat is definitely driving tangible outcomes. PolicyStat is basically a policy management...
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Loyalty, Product
With regard to policy management, PolicyStat has become the standard of care in the hospital...
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Culture, Value
RLDatix avoids charging us for little nitpicky stuff. I haven't had any extra charges outside of...
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Product, Value
One outcome we have achieved with RL6 Solutions is improved patient safety. We have successfully...
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Product
Overall, I’m very happy with RL6 Solutions. It is very customizable, and that is my biggest pro for...
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Relationship, Value
In the past, we had someone from RLDatix assigned to us that would meet with us and help us manage...
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Operations
We recently implemented a whole new module in RL6 Solutions, and we had an upgrade, and it was...
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Loyalty, Product
We would love to see natural language processing in RL6 Solutions. We would love to see the solution...
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Product
In RL6 Solutions out of the box, when we go to enter a new event, there is an icon wall with 30...
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Relationship
RLDatix has a ticketing system, and we have questions or issues that get resolved, but sometimes...
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Loyalty
RLDatix has bought other competitor's products. We migrated to RL6 Solutions mainly because RLDatix...
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Product
There is some integration with RL6 Solutions, but there isn't a lot of two-way traffic. Integration...
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Relationship
We have one person who integrates with RLDatix. Whenever that person has questions or problems, they...
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Product
Things are going pretty well with PolicyStat. It is pretty easy to navigate, understand, and teach....
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Operations
When we were first starting out with PolicyStat, it was nice to have somebody who uploaded all the...
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Product
Sometimes with the workflows, things get a little funny if we take off the owner and switch to a new...
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Loyalty, Relationship, Product
RLDatix is very focused on developing its cloud services, and we aren't a cloud client. We are an...
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Culture
RLDatix is really great at sales, but in the execution phase, some of the things that the customer...
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Loyalty, Relationship, Product
RLDatix appreciates it when we bring issues to their attention, and they will try to put the fixes...
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Relationship
The support at RLDatix is not 24/7, and we are a 24/7 organization. So when things happen outside of...
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Relationship, Product
We are not a client that can self-update. Our instance of the system is overly complicated because...
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Relationship, Value
If there is something that RLDatix can fix, they work very hard, and they are very good people. I...
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Relationship
The biggest frustration that we hear from our RL6 Solutions frontline users, the people who submit...
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Product, Value
With RL6 Solutions, we have increased reporting and have been able to utilize the system to provide...
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Product
RL6 Solutions has been able to give us more visibility to compile data on a larger scale. We can run...
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Operations, Product
There are almost too many fields and too much information in RL6 Solutions. It is hard to fault the...
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Culture, Relationship
When it comes to support, we feel like our people are working on that more. I don't know whether...
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Product
RLDatix advertises having a dashboard to run our data the way we want it to look. But I almost think...
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Operations
RLDatix is usually very good at implementations and upgrades, and they help us quite a bit.
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Product
We use RL6 Solutions to help us identify risk or safety issues. We have had many root cause analyses...
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Relationship, Operations
The ongoing training is kind of up to the user. It is discoverable, but it is not easily found....
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Operations, Product
Something that I wish I had known earlier on is that we use almost like a child-parent relationship...
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Product
Each policy can be appropriately logoed, and that is a nice perk and is very important for...
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Product, Value
The biggest outcome is compliance with our accrediting body. When it came to making sure that we...
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Operations, Product, Value
An outcome of using the product, which has become very critical on the staff training and...
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Product
I like the ease of use of PolicyStat as well as the ability it has to change the policies and update...
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Product
Sometimes the search feature in PolicyStat doesn't always work like we would think it would. For...
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Product
If someone writes a policy in Microsoft Word, I can upload it into the system and convert it to the...
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Relationship, Operations
For support, we have to go through the vendor's portal. It is hard to get in touch with people, and...
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Value
We have encountered some pricing issues with the system, and we have some concerns that we haven't...
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Product
Our end users have a hard time using PolicyStat. Some of that is due to user error. I use the system...
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Relationship
The vendor is pretty decent about providing proactive service. They are also really good about...
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Product
I would like to see more from the vendor. I would love to see the vendor's analytics on the same...
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Product
In general, the product works pretty well. As far as policy platforms go, the system gives us a lot...
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Relationship, Operations
Our initial training for the system was great. In terms of ongoing training, PolicyStat was absorbed...
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Loyalty
I have to downgrade my rating for integration. That is a challenging thing with PolicyStat because...
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Value
I would say that the system's cost is fair. RLDatix sells the whole product, so they aren't going to...
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Operations
I haven't heard any complaints about PolicyStat. Everything is working and operational in the system...
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Product
The ease of entry for putting events in RL6 Solutions is one of the product’s strengths. It is easy...
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Relationship, Product
I want to customize the peer review in RL6 Solutions a little more, and the root cause analysis...
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Relationship
RLDatix is very receptive when we call with suggestions and is always willing to help. For instance,...
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Loyalty, Value
RLDatix is part of my long-term plans. Rolling out an incident reporting system for a large number...
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Relationship, Product
What makes RLDatix unique is their system. It is easy to use. RLDatix has such a strong partnership...
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Product, Value
The outcome we have seen from using RL6 Solutions is data collection more than anything. Before we...
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Relationship
The person who works with us on a daily basis is wonderful. They have been with the company for a...
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Relationship
We have had slowdowns with RLDatix’s staffing in terms of not being able to get stuff done. A...
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Loyalty
We are curious as to when RLDatix will move into the predictive analytics realm and what the system...
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Product
I would love RLDatix to have the ability to pull in our volume data. Right now, all they can give us...
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Value
We do like RL6 Solutions. Despite all the limitations that we have in RL6 Solutions, we are very...
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Product
With RL6 Solutions, we have had increased reporting of incidents by our team members. RL6 Solutions...
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Product
I like the reporting capabilities in RL6 Solutions. I wish there were even more reporting...
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Relationship
It is not that hard to get people who are empowered to solve our problems at RLDatix. We have had...
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Culture, Relationship
RL6 Solutions works the way that the vendor promised it would work. Even though trying to get the...
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Product
RL6 Solutions talks to our HR solution. There are probably some other systems that it talks with in...
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Product
RL6 Solutions gives us reporting incidents, better tracking than our previous system, and better...
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Relationship
When we first started with RLDatix, whenever there was something beyond us that we needed to submit...
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Product
There is a dashboard feature in RL6 Solutions. I know we were having trouble getting that the way we...
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Product
The thing that gets me with RLDatix is the new technology part. Even though they have upgraded the...
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Relationship
RLDatix is responsive whenever we reach out. We have had no issues there, so they are certainly a...
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Product
The only thing I would say for improvements is making the process of accessing reports more user...
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Relationship, Product
I really am not aware of any changes RLDatix has made or planned, so maybe that is an area to work...
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Product, Value
PolicyStat is a key piece of our process and a really important program. An outcome we have achieved...
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Product
I didn't know about PolicyStat for a long time, and I do all the RLDatix stuff. So once I found out...
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Product
A pet peeve of mine is that ACHC is the new HFAP, and PolicyStat still says HFAP. I spent a lot of...
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Value
An outcome we have achieved from using the vendor is that we mapped all of our policies to the...
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Value
I would buy the product again, but it is very expensive. The cost of the system every single year is...
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Operations
The initial training was fantastic, but I don't like RLDatix’s way of doing ongoing training where...
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Relationship
When we call, RLDatix is wonderful with services. The vendor works with people. I actually don't...
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Product
The product is very user friendly, and I love that. I’m highly likely to recommend the product. I...
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Product
I love the product and how customizable it is. RL6 Solutions' reports are amazing. I was able to...
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Relationship, Operations
I really like being able to call people and talk to them. However, the vendor needs to do some work...
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Product, Value
We have done great things. We have improved our culture of safety. People feel comfortable with the...
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Value
The vendor charges for every little thing. It is nice that we get some discounts, but we are getting...
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Product
I would like to thank the vendor's CEO for designing a product that is patient centered. That is...
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Loyalty, Product
RL6 Solutions is the hub of everything. Safety and accreditation go hand in hand. It is important to...
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Loyalty, Product
We bought the module for provider management and performance, but the current iteration doesn't meet...
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Relationship, Operations, Product
The overall experience with the vendor is kind of mixed. The experience manager we use through...
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Operations
I like that RL6 Solutions keeps everything in one area. If a provider has an issue, we can keep our...
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Product
One of the problems that makes RL6 Solutions a bit hard is that unless the provider has an email...
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Product
Our integration needs improvement, but I don't know whether the improvement needed is with...
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Relationship, Product
The product provides a centralized location for maintaining and distributing our policies and...
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Loyalty, Product
People find RL6 Solutions difficult. They seem to be able to enter things from the front end really...
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Operations
I don't see any training for RL6 Solutions. We might have to access it on the product itself, but I...
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Product, Value
We have achieved some outcomes from the system including our ability to stay compliant with our...
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Product
It is very hard for us to trend data based on our executive level. The system's current format makes...
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Loyalty, Relationship, Product
I would like to see more proactivity from the vendor. One thing my organization has talked about is...
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Operations
A lot of things now go through corporate in areas where there used to be correspondence that came to...
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Value
I feel like there is a charge for everything with RLDatix. If we want to explore something, there...
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Product, Value
RL6 Solutions has been working as it should for our organization, and it is providing us with the...
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Culture
We have had trouble with getting our contract to the right people. RLDatix could mainstream or...
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Value
When it comes to upgrades, sometimes they are great and sometimes they are not. If I want education,...
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Loyalty
When we upgrade, I am looking forward to having live dashboards and having upgrades pushed to us...
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Product
The end-user accessibility in RL6 Solutions is really important and a piece that I like. Once people...
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Loyalty
We decided to downsize our application with RLDatix because we found some barriers for our...
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Product
RL6 Solutions offers good consistency. The experience for the user is familiar, and there are not a...
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Product
We would like RLDatix to modify their reporting module. The reports that the system generates are...
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Product
One of the main things that would hugely improve the application would be for the vendor to overhaul...
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Product
It would be great if RLDatix could integrate with more EHRs. We utilize a few different medical...
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Relationship
RLDatix needs to improve their response time when we submit a ticket and need help. Often, there is...
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Product, Value
We have been able to notice trends and mitigate adverse outcomes. We have used that to fuel our root...
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Relationship, Operations
We changed our electronic medical record, and we needed to change the interface pretty quickly....
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Relationship, Operations
In the last year, I haven't had as many negative things to say about RLDatix. Sometimes the ticket...
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Relationship
There are a few things I wish RLDatix would improve and do better, such as their location hierarchy....
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Loyalty, Value
RL6 Solutions is much easier for the front-end users to use than another product we will be using....
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Value
I recommend RL6 Solutions over the other programs we have used or looked at. The biggest selling...
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Relationship, Product
We contracted with RLDatix to incorporate their success management plan. Things are going well with...
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Product
We use the product to collect operational defects within our organization. So we have been able to...
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Operations
The vendor was helpful when we did our upgrade, but when we first brought RL6 Solutions into our...
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Product
The product doesn’t really support our integration goals only because the platform is specifically...
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Product, Value
One of our overall goals was to increase the number of our event reports. We were able to do that...
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Relationship, Value
We had a bad experience with an update, but in the last year, we have had better communication with...
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Operations, Value
RLDatix hasn't offered any training that I am aware of. If there is something that we want to learn,...
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Loyalty, Product
We have run into a couple of issues with integration, and we haven't been able to work through them....
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Relationship
RLDatix recently sent out an email about a security issue that they wanted everyone to be aware of,...
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Relationship, Product
Once an organization can get RL6 Solutions up and running, it is definitely user friendly and gets...
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Operations
The implementation years ago was phenomenal. We did an upgrade more recently though, and it was not...
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Product
The system works well, but there are certain areas that don't work. We have to submit a ticket for...
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Product, Value
We have been very happy with the product. We have been able to customize the solution, and it has...
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Loyalty, Relationship
RLDatix has a vision of where they want things to go. Technologically, the system is advanced and...
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Relationship, Operations
We used to have very good, top-of-the-line customer service. Then RLDatix changed hands several...
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Value
The money for the program is worth it. The money for the service is not. We pay an enormous amount...
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Relationship
RLDatix has changed their servicing system recently, and that is a benefit. We don't have to wait...
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Relationship
There is never proactive communication. With other systems, whenever there is an issue, the vendor...
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Product
We have had some complaints on the claims side of RLDatix. I think the way that they organize claims...
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Operations, Product
We have done two upgrades that I have been involved with. One was done by RLDatix, and that was...
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Product
While using RL6 Solutions, we are able to track incidents, medication variances, and adverse drug reactions....
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Product, Value
RL6 Solutions allows me to schedule reports, and that has made my workflow a lot easier because our...
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Product
The fact that we have to manually update the user provisioning when someone first signs in is...
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Product, Value
Things are going really well with RLDatix. We currently use the incident module and the peer review...
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Loyalty
The incident module in RL6 Solutions is the same as always. There are a lot of selections that our...
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Relationship
We have a great relationship with RLDatix. When I ask for certain things, the support is great. Even...
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Relationship
We don’t get any additional support unless we ask for it, pay for it, and create it ourselves. I...
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Product
The interface between RL6 Solutions and our EHR could work better. It is frequently broken, and we...
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Product
I like that we can modify the different forms, create and write reports, and disseminate reports...
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Operations
I would like to see RLDatix’s training improved. It is difficult to navigate their training topics,...
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Value
Things have been pretty good with RLDatix; the status quo has been fairly the same. We haven't...
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Loyalty
The areas that require improvement from RLDatix are probably more to do with our implementation and...
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Product
Because we use RL6 Solutions, we are able to identify single events and trends that we might not be...
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Value
With RL6 Solutions, we have been able to achieve a significant time reduction compared to the time...
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Product
It would be nice if more reports could be done through the system. We have to pay separately if we...
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Product
I wish that more of the vendor's products were married together. RLDatix has other modules, but if...
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Relationship
The vendor's support people will answer tickets, and they are fairly responsive, but that is the...
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Operations
I have been really disappointed with RLDatix. Our implementation of the system was pretty great, but...
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Value
RLDatix will increase prices without talking to us first. There is no sign-off on price increases or...
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Operations
Our initial implementation of RL6 Solutions was really great. We received great service and training...
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Operations
We think that training videos are really effective, but RLDatix always sends us articles to read. No...
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Relationship, Value
I have only worked with RL6 Solutions in my role. I have seen other solutions, but it is hard for me...
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Relationship
Some people at RLDatix are a lot more helpful than others. I feel like if we reach out to RLDatix,...
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Product
For what we are using RL6 Solutions for, the system does its job, but it could use some...
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Value
For every service RLDatix provides, they charge a lot, regardless of whether the service is for...
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Value
We don't really use training from RLDatix because the vendor charges so much. We figured RL6...
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Product
We don't really have a lot of integration with RL6 Solutions. We are integrated with our EMR, and we...
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Loyalty
The intuitiveness in RL6 Solutions is there, and the system is easy to fill out. RLDatix does have a...
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Relationship, Product
Sometimes I have difficulty with RL6 Solutions, but overall, I can work with my success plan partner...
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Product
There are things that come out of the box with RL6 Solutions, but I'm a little confused why anyone...
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Relationship
Recently, we were interested in looking at other products from RLDatix that we did not have. It took...
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Value
I'm so grateful for the vendor’s success plan, but I feel like some things should be offered out of...
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Relationship, Operations
We have a contact at RLDatix who has been very helpful. Our success plan partner has been the saving...
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Relationship
With the vendor’s normal support team, there is sometimes a bit left to be desired because I have to...
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Product, Value
Some outcomes we have had from using this product are better communication between staff members and...
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Loyalty
Our previous vendor’s product wasn't doing certain things that we would have liked it to be able to...
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Relationship, Product
I like that PolicyStat keeps everything all in one spot. If I want to see previous versions of a...
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Product
I have heard a lot of people say the product is very user friendly. They like the acknowledgment...
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Product
One part of the product I would like to see improved is the attachment section. If we have forms...
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Product
RL6 Solutions is a very robust system for capturing safety events. Our quality department relies...
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Culture, Value
All of the vendor's charges are very clear, and we know what the vendor will charge us ahead of time....
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Relationship, Operations
The vendor is very supportive during upgrades. They aren't always as accessible as we would like...
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Operations, Product
The system is fairly intuitive and easy to use. The staff members who use it are getting through...
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Culture, Relationship
We have a dedicated support specialist from RLDatix who we have a certain number of hours with...
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Product
RL6 Solutions is a tool for tracking incoming complaints and grievances that we used to work out...
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Operations
We did a massive upgrade of RL6 Solutions. We had to do a lot of work to set up what RLDatix calls...
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Product, Value
The system is an easy tool for risk managers to use to manage things on their own. We can use the...
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Value
RLDatix charges us. If we want to add something to the system, it will have another cost, and there...
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Operations
RLDatix gives us the tools we need, but we have to do the training. Our implementation of the system...
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Relationship
We struggle with RLDatix's support. Ever since the vendor merged with a couple of companies, they...
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Product
The system needs better connectivity with our medical records so that we can easily go from a...
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Relationship, Operations
The vendor doesn't do much with technology. RLDatix sort of has a user group, but everything for...
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Product
I like the product. It is a good product for what we use it for. We use the system for event...
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Product
The users seem pretty happy with RL6 Solutions and the way it functions. I have never worked with...
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Relationship
RLDatix is very responsive in terms of providing support. When we weren't happy with a resource that...
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Loyalty, Product
The product is the best in its class. It is a form builder, and it does a really good job of looking...
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Relationship
I am pretty happy with RLDatix. We get good support from our customer success owner. The vendor's...
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Product
Every system is different, but RLDatix's ticketing system is a little frustrating because we want...
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Product, Value
We have achieved massive increases in customer reports year after year. That is good. Our volume is...
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Relationship, Operations
The system is very good, but I wish the vendor were pushier about helping us understand how other...
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Product
There are some things that I wish the product could do at a pretty high level, and there are some...
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Loyalty, Product
RL6 Solutions is a pretty simple, high-quality system. It does what we ask it to do, and I have...
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Operations
The product is intuitive, but we may need more support from the vendor on how to educate our end...
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Product
There are so many portal hubs we have to go through in the product that make it a little more difficult....
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Relationship
I'm not a huge fan of the vendor. They have not been very responsive, even to my boss; it is very...
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Product
The product is integrated into our EHR. That is insanely progressive. We can have a link in our EHR...
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Loyalty, Operations
I expect to have more training and education from the vendor, and I think the product will expand to...
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Product
PolicyStat does not work as smoothly as it should. It is a little glitchy in terms of getting...
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Operations, Product
PolicyStat makes it easy for an employee to put in an incident report. The system is easy to use for...
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Relationship
I have never gotten anything proactive from RLDatix. I do get stuff saying that a feature is...
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Product, Value
I don't really know whether we have achieved particular outcomes with PolicyStat. The system is a...
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Loyalty
I don't think PolicyStat is part of our long-term plans because we were recently acquired by another...
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Relationship
PolicyStat is a nice solution. It doesn't really have the customer support that some other platforms...
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Product
In working with PolicyStat, we are a health system that is working on trying to be a system, and...
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Value
We better keep PolicyStat because changing systems is a lot of work. I'm planning on keeping the...
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Product
I would tell a peer considering the product that it is very intuitive to the end user and is...
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Relationship
RLDatix's support desk is very good and fast. There have been times when the support has slowed...
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Operations
We have had some acquisitions and have had to do small implementations with those acquisitions, and...
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Relationship, Product
RLDatix has an ideas portal where we can place our ideas, and that is helpful to be able to see what...
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Relationship
We had an upgrade, and there were issues that RLDatix hadn't really solved. Their response is...
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Product, Value
An outcome we have achieved using the product is ease of reporting for staff. The incident reporting...
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Relationship
RL6 Solutions is a much easier system to use than what we previously had, so we are happy with it...
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Relationship, Product
There has been some frustration at our organization from those who use PolicyStat a lot because they...
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Product
Using PolicyStat has been a way for us to make our policies easily accessible to all our lab employees....
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Product
RLDatix’s videos and tip sheets are probably an industry best practice. I have not ever worked with...
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Product
RLDatix’s last upgrade included a whole new interface overlay. The feedback we have gotten is that...
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Relationship, Product
It would be nice to be able to attach a collaborator to an approval workflow in PolicyStat,...
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Relationship, Operations, Product
PolicyStat is such a stable product that there are really not a lot of problems. Even with our new...
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Culture, Operations
RLDatix’s implementation plan was very well done. They promised to let us decide how quickly or...
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Loyalty, Product
RL6 Solutions is not great compliance software. Also, the vendor is pushing everyone to go to their...
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