RL6 and PolicyStat Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product, Value

We have achieved a lot of outcomes from using the vendor. We have had such an increase in incident...

May 2025
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Analyst/Coordinator

Relationship, Value

We have an employee who really knows the RLDatix system and is a very good administrator. We have...

May 2025
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Analyst/Coordinator

Relationship

RLDatix has a yearly conference, and they have an RLDatix hub where we can get all kinds of...

May 2025
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Analyst/Coordinator

Product

Just by using the RLDatix system, we can gather the data and report on all kinds of things. I get...

May 2025
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Analyst/Coordinator

Loyalty, Relationship

The vendor is aligned with our future goals, but I would like them to be highly aligned. That is...

May 2025
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Analyst/Coordinator

Loyalty

The vendor had new stuff at their conference. For example, if I want to bring in our peer review,...

May 2025
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Analyst/Coordinator

Relationship, Operations, Product

The product does so much that it is hard for the end user to be able to know how to use it all. Even...

May 2025
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Manager

Product, Value

We get a lot of data from our frontline reporters, and that data allows our leaders to identify...

May 2025
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Manager

Product

We would like to use ML tools to give our frontline reporters an easier experience for reporting an...

May 2025
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Manager

Product

I am very happy with the risk product and the customizations that can be there, but just because we...

May 2025
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Manager

Loyalty

We are looking to utilize things like AI and computer learning with RL6 Solutions to help us dig...

May 2025
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Manager

Operations

We have been around the block, so we have already done most of the things with the product, and our...

May 2025
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Manager

Relationship, Operations

We have a new technical resource, and we have a contract where we get so many hours and have a...

May 2025
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Manager

Product

We are largely meeting what was promoted on the risk and feedback modules. We wish more things could...

May 2025
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Manager

Loyalty, Product

Having had RL6 Solutions for years now, we are realizing that every time we do an update, the...

May 2025
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Manager

Loyalty

It is on the table that we stick things out and wait to let RLDatix develop around our desire to...

May 2025
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Manager

Value

RLDatix avoids charging for every little thing, and they are good about owning up to it when we find...

May 2025
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Manager

Product

I would rate RLDatix in the middle for supporting our integration goals because there are some...

May 2025
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Manager

Relationship, Operations

I won’t give RLDatix a top score for their implementations because we started our last upgrade...

May 2025
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Manager

Culture

We were told at different times that we could send alerts to our frontline reporters to let them...

May 2025
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Manager

Relationship, Product

Based on the feedback we receive from our frontline reporters, they would rate ease of use lower...

May 2025
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Manager

Relationship

I can't say enough how much we have had great quality people working with us, and there are many...

May 2025
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Manager

Culture

With the RCA module, what was promoted is completely not what the user experience is like. To make...

May 2025
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Manager

Loyalty, Relationship

I feel like RLDatix has a vision, and their vision doesn't include the product that we have...

May 2025
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Manager

Relationship

If I were just rating RLDatix's support team, I would give those people top scores. The problem is...

May 2025
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Manager

Relationship

We are extremely satisfied with our point person and their responsiveness as our optimization...

May 2025
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Manager

Loyalty

We have a couple of pending projects, and depending on how they shake out and whether people are...

May 2025
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Manager

Relationship, Operations

The technical staff we worked with for our recent upgrade was fantastic. Once we got through the...

May 2025
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Manager

Operations

We would like more visibility when it comes to training for RL6 Solutions. I would also like more...

Apr 2025
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Manager

Product

RL6 Solutions is integrated with our EHR, and we can launch it from there. We are satisfied with...

Apr 2025
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Manager

Product

End users are tough because we never know how they are going to react. They have been blowing my...

Apr 2025
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Manager

Relationship

I'm pretty satisfied with RLDatix's support team. There have been a few times when they have alerted...

Apr 2025
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Manager

Loyalty

When we were looking at solutions, what stood out about RL6 Solutions was how much it can be...

Apr 2025
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Manager

Loyalty

RLDatix is aligned with our organization’s future goals. RL6 Solutions allows for a lot of...

Apr 2025
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CMIO

Value

RL6 Solutions is a pretty costly tool, so if the firm could lower their prices, I would probably...

Apr 2025
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CMIO

Relationship, Product

RL6 Solutions is a little more complicated than other products. RL6 Solutions can be a little...

Apr 2025
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CMIO

Operations

I haven't had to use RLDatix’s phone or web support. We haven't really had any big issues. Outside...

Apr 2025
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CMIO

Relationship

RL6 Solutions is doing a great job of keeping track of our issues when we have problems and keeping...

Apr 2025
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CMIO

Product

PolicyStat is pretty easy to use. PolicyStat is doing what the vendor claims it will do. The product...

Apr 2025
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CMIO

Loyalty

PolicyStat is definitely an industry standard, and it is probably going to stay that way for a...

Apr 2025
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CMIO

Product, Value

The most important outcome from PolicyStat is that we are able to keep track of our policies. That...

Apr 2025
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CMIO

Product

PolicyStat doesn't integrate that well, and it is kind of a standalone product. I don't know how...

Apr 2025
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Director

Relationship

RLDatix is very responsive and easy to work with. When we have inquiries, we shoot the vendor an...

Apr 2025
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Director

Relationship, Product

It would be nice if the peer-review module were a little more customizable so we could tweak things...

Apr 2025
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Director

Product

RLDatix gives us one platform to report everything through, and that makes it easier for us to glean...

Apr 2025
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Director

Relationship

If we need to do something like a security update, the vendor does reach out. They are proactive in...

Apr 2025
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Director

Relationship, Operations

The vendor asked for feedback, and I have been pretty forthright with them. I'm woefully honest. The...

Apr 2025
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Director

Relationship, Operations, Value

With the vendor’s implementation services and upgrades, they don't just roll things out. We have to...

Apr 2025
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Director

Operations, Product

With RL6 Solutions, we are able to look at trends, identify trends, and things like that. The...

Apr 2025
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Director

Product

We tend to have issues with PolicyStat's search feature. We can type in a word that is in a policy...

Apr 2025
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Director

Product, Value

The outcomes that we have achieved by using PolicyStat have been the abilities to easily maintain...

Apr 2025
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Director

Value

Instead of RLDatix charging each department for using OneSOURCE and PolicyStat, if one has already...

Apr 2025
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Director

Product

I would say that RLDatix is highly aligned with our future goals because we use PolicyStat for...

Apr 2025
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Director

Loyalty, Product

I don't know what RLDatix's vision is for incorporating new technology. However, I know that we are...

Apr 2025
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Manager

Operations, Product

PolicyStat is very flexible, adaptable, and easy to use. PolicyStat is so intuitive, and I can get...

Apr 2025
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Manager

Relationship, Product

PolicyStat's updates are done behind the scenes. RLDatix rarely takes PolicyStat down to make the...

Apr 2025
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Manager

Relationship

I would give RLDatix a top rating for customer service and timeliness. RLDatix usually has me do...

Apr 2025
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Manager

Loyalty, Relationship, Product

With regard to integration, we are working through the process, but it is not a happy process for me...

Apr 2025
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Manager

Operations

RLDatix's training is always available upon request, so it rates highly, but there is always room...

Apr 2025
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Manager

Relationship

What I appreciate most about RLDatix is the customer service and the accessibility to the technical...

Apr 2025
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Manager

Loyalty, Relationship, Product

The RLDatix designers are engineers and not necessarily healthcare end users. In PolicyStat, there...

Apr 2025
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Manager

Loyalty, Relationship

RLDatix does keep all their promises, although there have been some delays. But they do keep all...

Apr 2025
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Manager

Value

I would rate PolicyStat high regarding receiving my money's worth. We grumble every time there is a...

Apr 2025
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CEO/President

Loyalty, Relationship, Product

RLDatix tries to do the best they can, but in the next few years, I hope that we make enough...

Mar 2025
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CEO/President

Operations

Sometimes, we don't get enough information to get trained from RLDatix exactly the way we need to....

Mar 2025
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CEO/President

Product

RLDatix has made some improvements to PolicyStat's functionality and some of the things that we can...

Mar 2025
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Manager

Relationship, Product

PolicyStat has helped to make the process of updating and creating policies more consistent and has...

Mar 2025
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Manager

Operations, Product

I don't know that PolicyStat is as intuitive as I would like it to be. I have struggled a little bit...

Mar 2025
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Manager

Relationship

Anytime I have reached out in the past to express concerns, the vendor has always been responsive. I...

Mar 2025
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Manager

Product

I don't know whether the issue is our internet or something else, but a lot of times, PolicyStat is...

Mar 2025
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VP/Other Executive

Relationship

The support from RLDatix is completely variable depending on who we get. The response time varies...

Mar 2025
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VP/Other Executive

Loyalty, Product

We are using RL6 Solutions in the most basic way. It is a place to enter event reports. The system...

Mar 2025
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VP/Other Executive

Culture, Loyalty

When we did an RFP process with RLDatix, we got an executive, high-level presentation about what...

Mar 2025
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VP/Other Executive

Relationship, Product

If someone were considering RL6 Solutions, I would tell them that they need to take a thorough look...

Mar 2025
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VP/Other Executive

Product

We did upgrades for RL6 Solutions in the past, and RLDatix did what they said they were going to do....

Mar 2025
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VP/Other Executive

Relationship, Product

In RL6 Solutions, we have had a lot of trouble with the risk events that need to get sent out. They...

Mar 2025
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VP/Other Executive

Operations

We have had RL6 Solutions for so long that we haven't used any of the vendor's training. They do...

Mar 2025
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VP/Other Executive

Product

The system's dashboards are clunky and hard to mess around with, and we don't really like the...

Mar 2025
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Analyst/Coordinator

Product, Value

With RL6 Solutions, we have been able to automate and send out data submissions to the patient...

Feb 2025
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Analyst/Coordinator

Product

RL6 Solutions' biggest strength is its ability to automate a lot of data. That is quite important...

Feb 2025
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Manager

Relationship

RLDatix's web support is really good. The vendor's people respond pretty quickly.

Feb 2025
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Manager

Product, Value

Our biggest outcome from using PolicyStat has been the ability to manage all of our policies,...

Feb 2025
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Manager

Relationship

I don't think we have ever been involved with an executive from RLDatix. There is no training for...

Feb 2025
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Manager

Product

We encourage our staff to report events in the RL6 Solutions system; that way, we can identify if we...

Feb 2025
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Manager

Culture, Value

RLDatix does not keep all promises with regard to support. They do not avoid charging for every...

Feb 2025
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Manager

Relationship, Operations

We have no after-hours support from RLDatix. Like probably a lot of other hospitals, our hospital...

Feb 2025
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Manager

Value

RLDatix has lots of new technology if we have lots of money. Everything comes at a cost. They are...

Feb 2025
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Manager

Relationship

The support from RLDatix has gotten a little better. I can reach out to an executive, and that...

Feb 2025
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Director

Operations, Product

PolicyStat is easy to use. We can do policy updates in the system. We can see the changes that are...

Feb 2025
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Director

Product, Value

We have centralized all of our policies, so they are easily looked up by any staff member. We have...

Feb 2025
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Nurse

Product

I would like it if PolicyStat had a way that staff could communicate with notes or chats that pop up...

Jan 2025
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Nurse

Product

I don't think we have added PolicyStat apps for our mobile devices, but it could be that I don't...

Jan 2025
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Nurse

Relationship, Product

PolicyStat is decent. There are some things that could be improved on, but I don't have any problems...

Jan 2025
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Nurse

Operations

I thought RLDatix did a decent job on their implementation.

Jan 2025
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VP/Other Executive

Product

Report writing can always be better and easier. That might just be us thinking that, but we want the...

Jan 2025
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VP/Other Executive

Product, Value

The outcome we have achieved by using this solution is just a central repository for all of our...

Jan 2025
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VP/Other Executive

Product

There is some functionality that I wish was a little simpler to use. One example comes to mind is...

Jan 2025
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VP/Other Executive

Relationship

We don't have very many needs as far as service goes, but RLDatix is certainly responsive if we...

Jan 2025
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Analyst/Coordinator

Operations

RLDatix is doing pretty good with training, but I haven't seen much continuing education come our...

Jan 2025
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Analyst/Coordinator

Relationship, Value

RLDatix is very helpful, and there have been very few problems. That is really good. RLDatix is very...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

I am not sure about any new technology that we need. I know everything is going in the AI direction....

Jan 2025
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Analyst/Coordinator

Product

PolicyStat is user friendly for updating policies and following policies through the process. We...

Jan 2025
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Director

Relationship

I have not spoken to RLDatix since we implemented PolicyStat. The vendor doesn’t reach out to us;...

Jan 2025
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Director

Relationship, Product

We get updates for PolicyStat. I see them happening, but there is no communication from RLDatix...

Jan 2025
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Director

Product

I like PolicyStat. I like how it works and its accessibility. It is pretty user friendly. There...

Jan 2025
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Director

Loyalty, Product

If a couple of little things were fixed in PolicyStat, I would probably recommend it. It is a good...

Jan 2025
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Director

Product

PolicyStat has system-wide bugs. We get the spinning wheel of death when trying to revise, update,...

Jan 2025
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Director

Operations

There is no training for PolicyStat. I would love it if the system would let new policy owners know...

Jan 2025
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Manager

Operations

RLDatix has a lot of training on their site. When it comes to anything that we don't know, they have...

Jan 2025
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Manager

Product

PolicyStat is a very interactive and good system. Compared to the previous system we used, it is...

Jan 2025
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Director

Operations, Product

PolicyStat just isn't a very complex system. It is definitely easy to keep track of all our...

Jan 2025
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Director

Loyalty, Operations

Besides the self-teaching capabilities with PolicyStat, I don’t know about training resources. Maybe...

Jan 2025
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Director

Relationship

I haven't ever had to go ask RLDatix for help. I haven't had to use any customer service, but...

Jan 2025
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Director

Product

Based on what I have seen, we haven't had any updates to PolicyStat in years. However, it is a good...

Jan 2025
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Analyst/Coordinator

Relationship, Product

There are a few quirks in the system, and there are some things that people will notice as they are...

Jan 2025
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Analyst/Coordinator

Culture

For some things in the software, it should be a given that those are enhancements that cost extra...

Jan 2025
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Analyst/Coordinator

Product, Value

We love the software; it works well. We wouldn't continue using the software if we didn't feel that...

Jan 2025
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Analyst/Coordinator

Culture, Relationship, Operations

With support, there is the hub community where we can network with others. I put a comment in there...

Jan 2025
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Analyst/Coordinator

Product

Sometimes with some items that are breaks or glitches in the system, I get deferred and told to...

Jan 2025
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Analyst/Coordinator

Loyalty, Operations, Product

We are deeply invested in the software at this point. We have thousands of policies in the database....

Jan 2025
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Analyst/Coordinator

Operations, Product

The vendor rolled a recent upgrade out, and there were lots of problems. I placed tickets...

Jan 2025
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Analyst/Coordinator

Loyalty

I believe PolicyStat is part of our long-term plans. We are regularly using it to discuss and create...

Jan 2025
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Analyst/Coordinator

Product

When we moved to the new version of PolicyStat, it just didn't function. It didn't feel the same,...

Jan 2025
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Analyst/Coordinator

Operations, Product

The system's ease of use for end users is great. We have issues with getting our staff members to...

Jan 2025
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Analyst/Coordinator

Operations

I wasn't part of our initial training from RLDatix, and any ongoing training has been me reading the...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

The vendor's web support is pretty good, there are times when I have a question and I have to figure...

Jan 2025
||
(0)
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Analyst/Coordinator

Product

Someone in a similar position to me who was considering PolicyStat would probably want to know how...

Jan 2025
||
(0)
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Analyst/Coordinator

Product

PolicyStat is pretty much a one-stop shop for everything that we need. Our IT department has their...

Jan 2025
||
(0)
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VP/Other Executive

Relationship

When there was an issue across the United States with some IT infrastructure issues, RLDatix gave us...

Jan 2025
||
(0)
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VP/Other Executive

Value

RLDatix’s cost is a little high compared to other companies that we have been getting quotes from....

Jan 2025
||
(0)
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VP/Other Executive

Product

We have had good trending data dashboards for leadership and can make improvements based on our data...

Jan 2025
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

There is a peer review module in RL6 Solutions that probably isn't up-to-date, and there are some...

Jan 2025
||
(0)
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VP/Other Executive

Operations

RLDatix gives us all the tools we need for training, but we do it ourselves. So, the responsibility...

Jan 2025
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

RLDatix understands how policies are written. They also understand how to support those of us who...

Jan 2025
||
(0)
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 or  to see details.

VP/Other Executive

Product

PolicyStat has allowed us to ensure that our policies are combined throughout all of our regions. We...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

The only issue we ever have with PolicyStat sometimes is that when people leave, if we don't flip...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

I think we get what we pay for with PolicyStat. What should be highlighted is the responsiveness. I...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

We haven't had a lot of ongoing training, but it is always available to us. When we have had it, it...

Dec 2024
||
(0)
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Manager

Operations

RLDatix just wants to give us the product and not have us ask any questions, so we don't do a lot...

Dec 2024
||
(0)
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Manager

Product

The product gets the job done. Our risk management people practically live in the product, and it...

Dec 2024
||
(0)
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Manager

Value

We have been using the product for a while, and our users haven't asked for any changes or...

Dec 2024
||
(0)
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 or  to see details.

Manager

Product

The system's user interface is pretty terrible. People don't like that interface. It works, but it...

Dec 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

With RL6 Solutions, we have an HL7 interface, and it accesses our data and pulls patient data into...

Dec 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

The vendor has a new platform that entails all different types of safety reporting nationwide, and I...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

I have been working on a project, and it has taken a long time because I have had to go to our EHR...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations, Product

The last time we had an update to RL6 Solutions, it went fairly well. The vendor has definitely...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

When people don't sign in to RL6 Solutions, those people don't exist in RL6 Solutions. People also...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

I like how we have a certain number of hours a year that our RLDatix representative can help us with...

Dec 2024
||
(0)
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Analyst/Coordinator

Product, Value

Using RL6 Solutions has given us a platform to capture our feedback and risk. The system gives us a...

Dec 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

PolicyStat is easy to use and is easy for document management. From a regulatory standpoint, it...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

There are a couple of glitchy things about PolicyStat. When we go to edit something, the spacing...

Dec 2024
||
(0)
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Nurse

Loyalty, Operations

Initially, the training was good, but I'm not sure that we even requested to do ongoing training. I...

Oct 2024
||
(0)
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Nurse

Loyalty

I don't foresee us going with another product for what we are doing with PolicyStat. We recommended...

Oct 2024
||
(0)
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Nurse

Product

PolicyStat works for everything that I have been taught to do with it; the system does anything that...

Oct 2024
||
(0)
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Nurse

Product

We use PolicyStat to house all our policies, from administrative to department specific. There are...

Oct 2024
||
(0)
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Director

Product, Value

I don't know how other people manage their policies, but we used spreadsheets before we used...

Oct 2024
||
(0)
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Director

Relationship, Product

We had to get used to PolicyStat a little bit, but it is very well set up. I have never used...

Oct 2024
||
(0)
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 or  to see details.

Director

Product, Value

PolicyStat allows us to efficiently manage our policy process, and we use it for other published...

Oct 2024
||
(0)
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 or  to see details.

Manager

Product, Value

RL6 Solutions is very efficient. Our staff members file reports in it, so our incident reports in...

Sep 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship, Product

When we need anything on the programming side, RLDatix is very good to work with. We are actually...

Sep 2024
||
(0)
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Manager

Product

PolicyStat is just simple. It is almost a Word document. It is just a simple, easy website. We can...

Aug 2024
||
(0)
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 or  to see details.

Director

Product

I like RLDatix's dashboards. My quality department uses the vendor's graphing and reporting, but RL6...

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship

RLDatix is fairly proactive. They do upgrades, so they are doing something. They have a community.

Aug 2024
||
(0)
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Director

Product

We use RL6 Solutions for all of our reporting with our patient safety organization. We use the...

Aug 2024
||
(0)
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Director

Value

RLDatix is pricey. For instance, we wanted to do our own upgrades, and they charged us to teach us...

Aug 2024
||
(0)
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 or  to see details.

Director

Loyalty

RL6 Solutions is part of our long-term plans. The only caveat is that I wouldn't mind looking at all...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

The integration with RL6 Solutions has always been solid. I have never had an issue with RLDatix...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Value

We would like RLDatix to include assisted upgrades as part of their support maintenance. Their...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty

The RL6 Solutions app is great. It is easy to use and makes sense. It documents our risks well. The...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

In PolicyStat, the policies are present, and to a certain extent, we can easily find them and what...

Jul 2024
||
(0)
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Manager

Loyalty, Operations, Product

In PolicyStat, I haven't achieved anything because I find it to be a very difficult program to work...

Jul 2024
||
(0)
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Manager

Relationship, Operations, Product

I never know when an upgrade takes place or needs to take place, and I never know whether the system...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

It is a tedious process to put in an event report for anybody. And RL6 Solutions doesn't meet my...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

It would be really helpful and maybe even more pleasing to the eye if RL6 Solutions looked like more...

Jul 2024
||
(0)
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 or  to see details.

Manager

Operations

I would not buy RL6 Solutions again. I find it difficult to work with. There may be knowledge I...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

RLDatix’s staff members are very responsive. I usually get a response within an hour of putting in a...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product, Value

The outcome I have achieved is that I have learned how to mold the system. I have better reporting...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I like how easy it is for the system to go through the process to get signatures. The process is...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

The outcomes we have seen with RL6 Solutions are increasing visibility in areas of opportunity,...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

As of right now, we are actually trying to deepen our partnership with RLDatix by getting into some...

Jun 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations

Implementations with RLDatix are pretty good. We just reimplemented a peer review, and it went as...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have contracted with RLDatix for some build hours to work on different initiatives to enhance RL6...

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

It is super simple to enter an event report into the system as an end user. However, the file...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

RLDatix is really good at pushing out their latest and greatest to customers and promoting new...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

RL6 Solutions is way better than what we had before; I would recommend them. We can self-manage the...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

RLDatix has introduced people who are like customer service people who are dedicated to our whole...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We recently did an upgrade that did not go well, and the vendor looked at the code but couldn't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There are plenty of parts of the product that we don't know how to use even though we have had it...

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

The vendor really needs to work on data integration. If I want to run a report on anything with a...

Jun 2024
||
(0)
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Manager

Product

To be honest, I haven't seen the vendor deliver any new technology. There is talk right now about...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Even since before the COVID-19 pandemic, RLDatix has been acquiring other companies and building an...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The quality of the support from RLDatix just depends on the day. We might get a response super...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For ongoing training, RLDatix mostly relies on videos, white papers, and the RLDatix Hub once the...

Jun 2024
||
(0)
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 or  to see details.

Manager

Culture

I have client manager people, but we had one meeting when they were new, and they came up to show us...

Jun 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

I don't know exactly what we pay for the solution, but I keep getting told that we pay a lot for it,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When RLDatix used to be RL Solutions, I knew their people pretty well, but now that they are...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I wish I had a dedicated point person to help when I have technical issues rather than having to use...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have been through a lot of change over the past several years, both for our organization and for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

RLDatix changed the user interface for PolicyStat, and sometimes it is not as intuitive as the old...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

PolicyStat has a feature that lets us manually create user groups. I have PolicyStat synchronized...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have thousands of policies that get sent out for users to acknowledge, and we don't really have a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

RLDatix is great. Their support model is excellent, and their support team has a wealth of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

One of the challenges is that there are certain components of PolicyStat that we wish were in place...

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

We can set up recurring acknowledgments on PolicyStat so that the moment a policy becomes active,...

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

PolicyStat works beautifully. There are a lot of pieces to it, like collaboration within a policy or...

Jun 2024
||
(0)
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 or  to see details.

Director

Operations

The vendor provides good content and good information for training. The training is online, and some...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

Some of the RLDatix reports and information tracking processes are a little cumbersome. We have to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

RL6 Solutions is a good tool for real-time communication from frontline staff up through the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With RL6 Solutions, there are some glitches with reports and things that are difficult for managers,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations

I don't know that RLDatix had ongoing training, but that doesn't necessarily mean that I don't get...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

The product can be a little bit hokey when it comes to formatting policies, and I am constantly...

Jun 2024
||
(0)
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 or  to see details.

CNO

Product

I like the functionality of managing the policies and keeping the renewals on task. I like the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

I don't know that RLDatix really had any new rollouts. The system is what the system is, so I don't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations, Product

Once someone knows how to use PolicyStat, they can do it well. But the system is not really...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

I have never had a problem with having to escalate things with RLDatix or anything.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Product

PolicyStat helps us manage all the policies, and it helps us with the review. The system keeps us...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Because we are using PolicyStat, we have been able to easily keep track of policies and policy...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I have heard anecdotally that there is nickel-and-diming here and there. I have heard from people...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes there are some lags in terms of using the product, and some of the user-interface work...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I know RLDatix has training online. I don't know how much active training it is. There is a lot of...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

I have had pretty good access to the executives at RLDatix. I really like the access to different...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

It was interesting because as a user, we were told that there was going to be an upgrade and that...

Jun 2024
||
(0)
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 or  to see details.

Director

Product, Value

RL6 Solutions drives tangible outcomes pretty well. It requires us to figure out what those outcomes...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

From purely an event-submission standpoint, RLDatix has kept their promises in terms of what we have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

If I were to tell someone else about RLDatix, I would say that if they are going to use RLDatix,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We demanded that we get a specialist from RLDatix on our team because I don't have the time and...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The product is user friendly. We can do a lot with it. We just recently started realizing the...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

RLDatix is driving patient safety outcomes, and that has been beneficial to the company. Patient...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

It seems like RLDatix keeps proprietary things over their databases, and I don't like that. I would...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We got priced out of RLDatix. It was cost prohibitive for us to move to their next solution. There...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

RLDatix’s customer support ticket system seems to have improved. Sometimes we still have to open...

Jun 2024
||
(0)
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 or  to see details.

Director

Operations

I went through another implementation with another company. When we trained with RLDatix, there was...

Jun 2024
||
(0)
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 or  to see details.

Director

Product, Value

I haven't seen anything new in the product, but the system meets all of our needs. PolicyStat works...

Jun 2024
||
(0)
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 or  to see details.

Director

Operations

Everything was really straightforward and easy to do for the go-live. RLDatix had people who worked...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product, Value

The biggest outcome we have achieved using PolicyStat is that we are more actively engaged in making...

Jun 2024
||
(0)
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 or  to see details.

CNO

Product

With PolicyStat, we are able to get everything in an electronic format and let the staff members...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Value

RLDatix has been very proactive. RLDatix has been able to help us with better pricing for our type...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations, Product, Value

We got our fall rates down because we implemented PolicyStat. The outcome of PolicyStat is our...

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

RLDatix doesn’t keep all of their promises. We have had a number of conflicting issues with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There seem to be several bugs that have been there for at least a couple of years since I have been...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations

I am not aware of any PolicyStat training, but training would be beneficial. If I could design an...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

An outcome I have achieved from using the vendor is that I can make policy changes for our facility...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations

I would tell a peer considering the product to make sure their organization has adequate rollout and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are a lot of little pieces in RL6 Solutions that are not intuitive within the system. For...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

Some of the stuff that we brought up to RLDatix about the claims piece was completely dismissed by...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

We try to make sure we choose the right upgrade for RL6 Solutions because every upgrade has...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

With RL6 Solutions, we have taken specific looks at things like workplace violence, falls, and...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

After going to RLDatix’s conference, it sounds like they are really into new technology, and sadly,...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

We want a physician database in RL6 Solutions that manages not only initial hire and termination...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I have had to modify the claims module in RL6 Solutions significantly, and I have talked to a lot of...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

RLDatix needs to be telling us more. If they are seeing themes among customers who are having the...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The risk module in RL6 Solutions is really good and is very easy to use. From a logic standpoint,...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

The RLDatix people we work with are really good. They are very responsive. If I send an email, I...

Jun 2024
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(0)
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Manager

Relationship, Operations

We had everything we needed in the implementation. It was never difficult to get in touch with...

Jun 2024
||
(0)
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Manager

Operations

Everybody could do things a little differently with training based on individual perspectives. I...

Jun 2024
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(0)
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Manager

Relationship

I have had some meetings with RLDatix's higher-ups. It is very interesting that this company is...

Jun 2024
||
(0)
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Manager

Loyalty, Operations, Product

One thing that was helpful was that in our peer review module, I created a quality review process...

Jun 2024
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(0)
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Manager

Product

We don't have any issues with connecting to other systems at this point. We have a feed of...

Jun 2024
||
(0)
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Manager

Relationship

I really don't have any complaints about working with RLDatix. Their functional advisory board...

Jun 2024
||
(0)
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Manager

Value

I am not the one handling the invoices generally, but there have been times when we have looked to...

Jun 2024
||
(0)
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Manager

Relationship, Value

We pay very close attention to what we are putting into the system, the questions we are asking...

Jun 2024
||
(0)
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Manager

Product

I have not had any issues with the product. How well the product works is also related to the user's...

Jun 2024
||
(0)
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Manager

Loyalty, Product

There are a couple of things I wish we could do differently in RL6 Solutions. The biggest one, which...

Jun 2024
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(0)
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Manager

Loyalty, Product

There have been a number of different things with RL6 Solutions that have been exponentially better...

Jun 2024
||
(0)
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Manager

Product

My advice to others is to not be afraid to ask questions. That probably sounds very simplistic, but...

Jun 2024
||
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Manager

Relationship

When I have questions, I can reach out directly to our account manager or submit a ticket. I also...

Jun 2024
||
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Manager

Loyalty, Relationship

RLDatix is always trying to stay ahead of what people are asking. Of course, it sometimes takes a...

Jun 2024
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Manager

Product

If I were thinking from the perspective of a frontline user who is only logging in every once in a...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

There is integration available for another solution, and that integration allows somebody to type in...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

We have achieved policy management and compliance using PolicyStat. We are managing the policies...

Jun 2024
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