Commentary Summary
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User Commentary
Operations, Product
PolicyStat is easy to use. We can do policy updates in the system. We can see the changes that are...
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Product, Value
We have centralized all of our policies, so they are easily looked up by any staff member. We have...
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Product
I would like it if PolicyStat had a way that staff could communicate with notes or chats that pop up...
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Product
I don't think we have added PolicyStat apps for our mobile devices, but it could be that I don't...
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Relationship, Product
PolicyStat is decent. There are some things that could be improved on, but I don't have any problems...
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Operations
I thought RLDatix did a decent job on their implementation.
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Product
Report writing can always be better and easier. That might just be us thinking that, but we want the...
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Product, Value
The outcome we have achieved by using this solution is just a central repository for all of our...
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Product
There is some functionality that I wish was a little simpler to use. One example comes to mind is...
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Relationship
We don't have very many needs as far as service goes, but RLDatix is certainly responsive if we...
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Operations
RLDatix is doing pretty good with training, but I haven't seen much continuing education come our...
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Relationship, Value
RLDatix is very helpful, and there have been very few problems. That is really good. RLDatix is very...
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Loyalty, Product
I am not sure about any new technology that we need. I know everything is going in the AI direction....
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Product
PolicyStat is user friendly for updating policies and following policies through the process. We...
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Relationship
I have not spoken to RLDatix since we implemented PolicyStat. The vendor doesn’t reach out to us;...
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Relationship, Product
We get updates for PolicyStat. I see them happening, but there is no communication from RLDatix...
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Product
I like PolicyStat. I like how it works and its accessibility. It is pretty user friendly. There...
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Loyalty, Product
If a couple of little things were fixed in PolicyStat, I would probably recommend it. It is a good...
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Product
PolicyStat has system-wide bugs. We get the spinning wheel of death when trying to revise, update,...
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Operations
There is no training for PolicyStat. I would love it if the system would let new policy owners know...
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Operations
RLDatix has a lot of training on their site. When it comes to anything that we don't know, they have...
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Product
PolicyStat is a very interactive and good system. Compared to the previous system we used, it is...
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Operations, Product
PolicyStat just isn't a very complex system. It is definitely easy to keep track of all our...
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Loyalty, Operations
Besides the self-teaching capabilities with PolicyStat, I don’t know about training resources. Maybe...
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Relationship
I haven't ever had to go ask RLDatix for help. I haven't had to use any customer service, but...
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Product
Based on what I have seen, we haven't had any updates to PolicyStat in years. However, it is a good...
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Relationship, Product
There are a few quirks in the system, and there are some things that people will notice as they are...
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Culture
For some things in the software, it should be a given that those are enhancements that cost extra...
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Product, Value
We love the software; it works well. We wouldn't continue using the software if we didn't feel that...
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Culture, Relationship, Operations
With support, there is the hub community where we can network with others. I put a comment in there...
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Product
Sometimes with some items that are breaks or glitches in the system, I get deferred and told to...
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Loyalty, Operations, Product
We are deeply invested in the software at this point. We have thousands of policies in the database....
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Operations, Product
The vendor rolled a recent upgrade out, and there were lots of problems. I placed tickets...
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Loyalty
I believe PolicyStat is part of our long-term plans. We are regularly using it to discuss and create...
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Product
When we moved to the new version of PolicyStat, it just didn't function. It didn't feel the same,...
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Operations, Product
The system's ease of use for end users is great. We have issues with getting our staff members to...
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Operations
I wasn't part of our initial training from RLDatix, and any ongoing training has been me reading the...
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Relationship
The vendor's web support is pretty good, there are times when I have a question and I have to figure...
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Product
Someone in a similar position to me who was considering PolicyStat would probably want to know how...
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Product
PolicyStat is pretty much a one-stop shop for everything that we need. Our IT department has their...
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Relationship
When there was an issue across the United States with some IT infrastructure issues, RLDatix gave us...
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Value
RLDatix’s cost is a little high compared to other companies that we have been getting quotes from....
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Product
We have had good trending data dashboards for leadership and can make improvements based on our data...
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Loyalty, Product
There is a peer review module in RL6 Solutions that probably isn't up-to-date, and there are some...
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Operations
RLDatix gives us all the tools we need for training, but we do it ourselves. So, the responsibility...
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Relationship
RLDatix understands how policies are written. They also understand how to support those of us who...
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Product
PolicyStat has allowed us to ensure that our policies are combined throughout all of our regions. We...
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Relationship
The only issue we ever have with PolicyStat sometimes is that when people leave, if we don't flip...
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Product
I think we get what we pay for with PolicyStat. What should be highlighted is the responsiveness. I...
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Operations
We haven't had a lot of ongoing training, but it is always available to us. When we have had it, it...
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Operations
RLDatix just wants to give us the product and not have us ask any questions, so we don't do a lot...
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Product
The product gets the job done. Our risk management people practically live in the product, and it...
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Value
We have been using the product for a while, and our users haven't asked for any changes or...
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Product
The system's user interface is pretty terrible. People don't like that interface. It works, but it...
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Product
With RL6 Solutions, we have an HL7 interface, and it accesses our data and pulls patient data into...
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Loyalty, Product
The vendor has a new platform that entails all different types of safety reporting nationwide, and I...
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Product
I have been working on a project, and it has taken a long time because I have had to go to our EHR...
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Operations, Product
The last time we had an update to RL6 Solutions, it went fairly well. The vendor has definitely...
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Product
When people don't sign in to RL6 Solutions, those people don't exist in RL6 Solutions. People also...
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Relationship
I like how we have a certain number of hours a year that our RLDatix representative can help us with...
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Product, Value
Using RL6 Solutions has given us a platform to capture our feedback and risk. The system gives us a...
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Product
PolicyStat is easy to use and is easy for document management. From a regulatory standpoint, it...
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Product
There are a couple of glitchy things about PolicyStat. When we go to edit something, the spacing...
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Loyalty, Operations
Initially, the training was good, but I'm not sure that we even requested to do ongoing training. I...
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Loyalty
I don't foresee us going with another product for what we are doing with PolicyStat. We recommended...
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Product
PolicyStat works for everything that I have been taught to do with it; the system does anything that...
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Product
We use PolicyStat to house all our policies, from administrative to department specific. There are...
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Product, Value
I don't know how other people manage their policies, but we used spreadsheets before we used...
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Relationship, Product
We had to get used to PolicyStat a little bit, but it is very well set up. I have never used...
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Product, Value
PolicyStat allows us to efficiently manage our policy process, and we use it for other published...
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Product, Value
RL6 Solutions is very efficient. Our staff members file reports in it, so our incident reports in...
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Loyalty, Relationship, Product
When we need anything on the programming side, RLDatix is very good to work with. We are actually...
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Product
PolicyStat is just simple. It is almost a Word document. It is just a simple, easy website. We can...
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Product
I like RLDatix's dashboards. My quality department uses the vendor's graphing and reporting, but RL6...
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Relationship
RLDatix is fairly proactive. They do upgrades, so they are doing something. They have a community.
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Product
We use RL6 Solutions for all of our reporting with our patient safety organization. We use the...
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Value
RLDatix is pricey. For instance, we wanted to do our own upgrades, and they charged us to teach us...
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Loyalty
RL6 Solutions is part of our long-term plans. The only caveat is that I wouldn't mind looking at all...
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Relationship, Product
The integration with RL6 Solutions has always been solid. I have never had an issue with RLDatix...
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Loyalty, Value
We would like RLDatix to include assisted upgrades as part of their support maintenance. Their...
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Loyalty
The RL6 Solutions app is great. It is easy to use and makes sense. It documents our risks well. The...
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Product
In PolicyStat, the policies are present, and to a certain extent, we can easily find them and what...
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Loyalty, Operations, Product
In PolicyStat, I haven't achieved anything because I find it to be a very difficult program to work...
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Relationship, Operations, Product
I never know when an upgrade takes place or needs to take place, and I never know whether the system...
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Product
It is a tedious process to put in an event report for anybody. And RL6 Solutions doesn't meet my...
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Product
It would be really helpful and maybe even more pleasing to the eye if RL6 Solutions looked like more...
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Operations
I would not buy RL6 Solutions again. I find it difficult to work with. There may be knowledge I...
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Relationship
RLDatix’s staff members are very responsive. I usually get a response within an hour of putting in a...
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Product, Value
The outcome I have achieved is that I have learned how to mold the system. I have better reporting...
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Product
I like how easy it is for the system to go through the process to get signatures. The process is...
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Product, Value
The outcomes we have seen with RL6 Solutions are increasing visibility in areas of opportunity,...
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Loyalty, Product
As of right now, we are actually trying to deepen our partnership with RLDatix by getting into some...
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Operations
Implementations with RLDatix are pretty good. We just reimplemented a peer review, and it went as...
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Relationship
We have contracted with RLDatix for some build hours to work on different initiatives to enhance RL6...
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Product
It is super simple to enter an event report into the system as an end user. However, the file...
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Relationship, Product
RLDatix is really good at pushing out their latest and greatest to customers and promoting new...
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Operations, Product
RL6 Solutions is way better than what we had before; I would recommend them. We can self-manage the...
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Relationship, Operations
RLDatix has introduced people who are like customer service people who are dedicated to our whole...
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Operations
We recently did an upgrade that did not go well, and the vendor looked at the code but couldn't...
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Operations, Product
There are plenty of parts of the product that we don't know how to use even though we have had it...
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Product
The vendor really needs to work on data integration. If I want to run a report on anything with a...
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Product
To be honest, I haven't seen the vendor deliver any new technology. There is talk right now about...
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Relationship, Product
Even since before the COVID-19 pandemic, RLDatix has been acquiring other companies and building an...
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Relationship
The quality of the support from RLDatix just depends on the day. We might get a response super...
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Operations
For ongoing training, RLDatix mostly relies on videos, white papers, and the RLDatix Hub once the...
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Culture
I have client manager people, but we had one meeting when they were new, and they came up to show us...
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Culture, Value
I don't know exactly what we pay for the solution, but I keep getting told that we pay a lot for it,...
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Relationship
When RLDatix used to be RL Solutions, I knew their people pretty well, but now that they are...
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Relationship
I wish I had a dedicated point person to help when I have technical issues rather than having to use...
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Relationship, Product
We have been through a lot of change over the past several years, both for our organization and for...
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Operations, Product
RLDatix changed the user interface for PolicyStat, and sometimes it is not as intuitive as the old...
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Product
PolicyStat has a feature that lets us manually create user groups. I have PolicyStat synchronized...
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Operations, Product
We have thousands of policies that get sent out for users to acknowledge, and we don't really have a...
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Relationship, Operations
RLDatix is great. Their support model is excellent, and their support team has a wealth of...
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Relationship, Product
One of the challenges is that there are certain components of PolicyStat that we wish were in place...
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Product
We can set up recurring acknowledgments on PolicyStat so that the moment a policy becomes active,...
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Product
PolicyStat works beautifully. There are a lot of pieces to it, like collaboration within a policy or...
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Operations
The vendor provides good content and good information for training. The training is online, and some...
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Product
Some of the RLDatix reports and information tracking processes are a little cumbersome. We have to...
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Product
RL6 Solutions is a good tool for real-time communication from frontline staff up through the...
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Product
With RL6 Solutions, there are some glitches with reports and things that are difficult for managers,...
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Operations
I don't know that RLDatix had ongoing training, but that doesn't necessarily mean that I don't get...
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Product
The product can be a little bit hokey when it comes to formatting policies, and I am constantly...
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Product
I like the functionality of managing the policies and keeping the renewals on task. I like the...
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Product
I don't know that RLDatix really had any new rollouts. The system is what the system is, so I don't...
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Operations, Product
Once someone knows how to use PolicyStat, they can do it well. But the system is not really...
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Relationship
I have never had a problem with having to escalate things with RLDatix or anything.
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Relationship, Product
PolicyStat helps us manage all the policies, and it helps us with the review. The system keeps us...
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Relationship, Product
Because we are using PolicyStat, we have been able to easily keep track of policies and policy...
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Value
I have heard anecdotally that there is nickel-and-diming here and there. I have heard from people...
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Product
Sometimes there are some lags in terms of using the product, and some of the user-interface work...
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Operations
I know RLDatix has training online. I don't know how much active training it is. There is a lot of...
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Relationship
I have had pretty good access to the executives at RLDatix. I really like the access to different...
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Operations, Product
It was interesting because as a user, we were told that there was going to be an upgrade and that...
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Product, Value
RL6 Solutions drives tangible outcomes pretty well. It requires us to figure out what those outcomes...
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Loyalty, Product
From purely an event-submission standpoint, RLDatix has kept their promises in terms of what we have...
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Relationship, Operations
If I were to tell someone else about RLDatix, I would say that if they are going to use RLDatix,...
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Relationship, Operations
We demanded that we get a specialist from RLDatix on our team because I don't have the time and...
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Operations
The product is user friendly. We can do a lot with it. We just recently started realizing the...
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Product, Value
RLDatix is driving patient safety outcomes, and that has been beneficial to the company. Patient...
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Product
It seems like RLDatix keeps proprietary things over their databases, and I don't like that. I would...
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Loyalty, Value
We got priced out of RLDatix. It was cost prohibitive for us to move to their next solution. There...
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Relationship
RLDatix’s customer support ticket system seems to have improved. Sometimes we still have to open...
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Operations
I went through another implementation with another company. When we trained with RLDatix, there was...
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Product, Value
I haven't seen anything new in the product, but the system meets all of our needs. PolicyStat works...
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Operations
Everything was really straightforward and easy to do for the go-live. RLDatix had people who worked...
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Relationship, Operations, Product, Value
The biggest outcome we have achieved using PolicyStat is that we are more actively engaged in making...
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Product
With PolicyStat, we are able to get everything in an electronic format and let the staff members...
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Relationship, Value
RLDatix has been very proactive. RLDatix has been able to help us with better pricing for our type...
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Operations, Product, Value
We got our fall rates down because we implemented PolicyStat. The outcome of PolicyStat is our...
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Product
RLDatix doesn’t keep all of their promises. We have had a number of conflicting issues with...
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Relationship, Product
There seem to be several bugs that have been there for at least a couple of years since I have been...
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Operations
I am not aware of any PolicyStat training, but training would be beneficial. If I could design an...
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Relationship, Product, Value
An outcome I have achieved from using the vendor is that I can make policy changes for our facility...
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Operations
I would tell a peer considering the product to make sure their organization has adequate rollout and...
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Product
There are a lot of little pieces in RL6 Solutions that are not intuitive within the system. For...
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Operations
Some of the stuff that we brought up to RLDatix about the claims piece was completely dismissed by...
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Loyalty, Product
We try to make sure we choose the right upgrade for RL6 Solutions because every upgrade has...
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Product
With RL6 Solutions, we have taken specific looks at things like workplace violence, falls, and...
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Loyalty
After going to RLDatix’s conference, it sounds like they are really into new technology, and sadly,...
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Relationship, Product
We want a physician database in RL6 Solutions that manages not only initial hire and termination...
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Product
I have had to modify the claims module in RL6 Solutions significantly, and I have talked to a lot of...
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Relationship
RLDatix needs to be telling us more. If they are seeing themes among customers who are having the...
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Product
The risk module in RL6 Solutions is really good and is very easy to use. From a logic standpoint,...
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Relationship
The RLDatix people we work with are really good. They are very responsive. If I send an email, I...
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Relationship, Operations
We had everything we needed in the implementation. It was never difficult to get in touch with...
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Operations
Everybody could do things a little differently with training based on individual perspectives. I...
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Relationship
I have had some meetings with RLDatix's higher-ups. It is very interesting that this company is...
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Loyalty, Operations, Product
One thing that was helpful was that in our peer review module, I created a quality review process...
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Product
We don't have any issues with connecting to other systems at this point. We have a feed of...
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Relationship
I really don't have any complaints about working with RLDatix. Their functional advisory board...
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Value
I am not the one handling the invoices generally, but there have been times when we have looked to...
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Relationship, Value
We pay very close attention to what we are putting into the system, the questions we are asking...
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Product
I have not had any issues with the product. How well the product works is also related to the user's...
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Loyalty, Product
There are a couple of things I wish we could do differently in RL6 Solutions. The biggest one, which...
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Loyalty, Product
There have been a number of different things with RL6 Solutions that have been exponentially better...
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Product
My advice to others is to not be afraid to ask questions. That probably sounds very simplistic, but...
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Relationship
When I have questions, I can reach out directly to our account manager or submit a ticket. I also...
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Loyalty, Relationship
RLDatix is always trying to stay ahead of what people are asking. Of course, it sometimes takes a...
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Product
If I were thinking from the perspective of a frontline user who is only logging in every once in a...
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Loyalty, Product
There is integration available for another solution, and that integration allows somebody to type in...
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Product
We have achieved policy management and compliance using PolicyStat. We are managing the policies...
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Product
If we are thinking through all of the system's functionalities, there is one piece of the system...
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Loyalty, Operations
We have the option to do upgrades on our own or with the vendor. We decided to have the vendor do an...
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Product
We have been using RL6 Solutions for a long time, and we have increased the efficiency of our...
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Value
There are always extra add-ons and things for RL6 Solutions, but I would say that the system's price...
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Operations
We don't use the vendor's training. However, when there are new things for the system, the vendor's...
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Relationship
We pay for a success manager at RLDatix who gives us hours. That individual has been absolutely...
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Relationship
On our RLDatix account, we have a team of people assigned to us, and they are wonderful. They always...
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Relationship
Organizations have to get the right support people at RLDatix to work on their tickets. There are a...
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Relationship, Product, Value
RL6 Solutions is being used mostly for tracking issues and incidents to help us know when we need to...
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Product
RL6 Solutions isn’t perfect, but we have usually been able to figure out a way to make it meet our...
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Product
RLDatix delivers new technology slowly. I know the vendor has acquired other things, but in what we...
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Relationship, Product, Value
PolicyStat is definitely driving tangible outcomes. PolicyStat is basically a policy management...
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Loyalty, Product
With regard to policy management, PolicyStat has become the standard of care in the hospital...
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Culture, Value
RLDatix avoids charging us for little nitpicky stuff. I haven't had any extra charges outside of...
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Product, Value
One outcome we have achieved with RL6 Solutions is improved patient safety. We have successfully...
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Product
Overall, I’m very happy with RL6 Solutions. It is very customizable, and that is my biggest pro for...
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Relationship, Value
In the past, we had someone from RLDatix assigned to us that would meet with us and help us manage...
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Operations
We recently implemented a whole new module in RL6 Solutions, and we had an upgrade, and it was...
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Loyalty, Product
We would love to see natural language processing in RL6 Solutions. We would love to see the solution...
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Product
In RL6 Solutions out of the box, when we go to enter a new event, there is an icon wall with 30...
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Relationship
RLDatix has a ticketing system, and we have questions or issues that get resolved, but sometimes...
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Loyalty
RLDatix has bought other competitor's products. We migrated to RL6 Solutions mainly because RLDatix...
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Product
There is some integration with RL6 Solutions, but there isn't a lot of two-way traffic. Integration...
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Relationship
We have one person who integrates with RLDatix. Whenever that person has questions or problems, they...
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Product
Things are going pretty well with PolicyStat. It is pretty easy to navigate, understand, and teach....
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Operations
When we were first starting out with PolicyStat, it was nice to have somebody who uploaded all the...
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Product
Sometimes with the workflows, things get a little funny if we take off the owner and switch to a new...
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Loyalty, Relationship, Product
RLDatix is very focused on developing its cloud services, and we aren't a cloud client. We are an...
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Culture
RLDatix is really great at sales, but in the execution phase, some of the things that the customer...
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Loyalty, Relationship, Product
RLDatix appreciates it when we bring issues to their attention, and they will try to put the fixes...
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Relationship
The support at RLDatix is not 24/7, and we are a 24/7 organization. So when things happen outside of...
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Relationship, Product
We are not a client that can self-update. Our instance of the system is overly complicated because...
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Relationship, Value
If there is something that RLDatix can fix, they work very hard, and they are very good people. I...
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Relationship
The biggest frustration that we hear from our RL6 Solutions frontline users, the people who submit...
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Product, Value
With RL6 Solutions, we have increased reporting and have been able to utilize the system to provide...
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Product
RL6 Solutions has been able to give us more visibility to compile data on a larger scale. We can run...
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Operations, Product
There are almost too many fields and too much information in RL6 Solutions. It is hard to fault the...
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Culture, Relationship
When it comes to support, we feel like our people are working on that more. I don't know whether...
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Product
RLDatix advertises having a dashboard to run our data the way we want it to look. But I almost think...
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Operations
RLDatix is usually very good at implementations and upgrades, and they help us quite a bit.
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Product
We use RL6 Solutions to help us identify risk or safety issues. We have had many root cause analyses...
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Relationship, Operations
The ongoing training is kind of up to the user. It is discoverable, but it is not easily found....
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Operations, Product
Something that I wish I had known earlier on is that we use almost like a child-parent relationship...
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Product
Each policy can be appropriately logoed, and that is a nice perk and is very important for...
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Product, Value
The biggest outcome is compliance with our accrediting body. When it came to making sure that we...
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Operations, Product, Value
An outcome of using the product, which has become very critical on the staff training and...
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Product
I like the ease of use of PolicyStat as well as the ability it has to change the policies and update...
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Product
Sometimes the search feature in PolicyStat doesn't always work like we would think it would. For...
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Product
If someone writes a policy in Microsoft Word, I can upload it into the system and convert it to the...
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Relationship, Operations
For support, we have to go through the vendor's portal. It is hard to get in touch with people, and...
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Value
We have encountered some pricing issues with the system, and we have some concerns that we haven't...
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Product
Our end users have a hard time using PolicyStat. Some of that is due to user error. I use the system...
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