RL6 and PolicyStat Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
We were recently told that RLDatix will be migrating to a strictly cloud platform in the next few...
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Relationship
We have an account experience manager who works with us on developing the system. That is part of...
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Loyalty
With their products, RLDatix is geared for the hospital industry, and that always pushes away...
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Loyalty, Relationship
RLDatix could improve their support by responding to us, even if that is just to acknowledge things....
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Product, Value
Thanks to RL6 Solutions, we now understand a lot more about what drives safety issues. The system...
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Relationship
RLDatix's support team members are nice, but they can't fix everything. The vendor's people are very...
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Operations, Product
I don't think RLDatix really delivers any new technology. The vendor tries to keep the systems they...
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Relationship
RLDatix does a pretty good job when they are aware that there is a problem. We typically don't have...
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Relationship, Product
Every time we do something with RL6 Solutions, we are really scared that something else will break...
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Operations, Product
Some of the literature on RLDatix's website isn't very helpful or isn't set up in a meaningful or...
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Product
By using RL6 Solutions, we are able to track and trend all of our patient safety events. We can also...
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Product
We would like to see more modern reporting functionalities in the system. We still hear from users...
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Product, Value
With RL6 Solutions, we have improved the way that we report workplace violence. A lot of the system...
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Relationship
RLDatix is willing to make whatever our goals are their goals. They are very willing to support the...
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Operations
We were able to use our RLDatix success manager as a trainer, but we wouldn't have been able to do...
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Product
The ease of use of RL6 Solutions depends on who we ask. I feel like the system is simple.
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Relationship
We are always the ones reaching out to RLDatix if we need something. They don't really check in with...
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Product
When RLDatix does upgrades, they don't promote what is new and what can be integrated. The vendor...
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Operations
PolicyStat's initial training was very good. Users and directors were in the system and using it...
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Product
PolicyStat does do a pretty good job, but sometimes we need to provide policies to third parties,...
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Product
PolicyStat’s quality is good. We have never had any issues with downtime. PolicyStat is very easy to...
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Loyalty, Value
PolicyStat is part of our long-term plans. We have evaluated other vendors, and we have never felt...
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Relationship
If we put in a web ticket with RLDatix, they will call us back within an hour. They understand the...
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Product
Using RLDatix, we have achieved faster policy lookups and faster edits to our policies. Our policies...
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Operations
For the implementation of PolicyStat, RLDatix was very good to work with. We sent them all our work...
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Product
We don't have a lot of back-and-forth with RLDatix, but anytime we have asked them for...
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Product
RL6 Solutions does well in terms of giving us the ability to run reports based on the documentation...
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Product
RL6 Solutions doesn't talk to our EHR very well, so we can't pull documents from it like emotional...
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Relationship, Product
When we have to engage RLDatix, things are good. We generally don't have to engage them unless there...
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Operations, Product
The recent upgrade that we did with RL6 Solutions went very smoothly. Honestly, the only times we...
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Relationship
RLDatix is very responsive when tickets are put in. The vendor has been pretty quick to correct...
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Product
I like that we can build unique reports in RL6 Solutions. When we do, we get data requests for...
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Product
PolicyStat is an online database of all our policies, but there isn't the actual work; there is just...
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Relationship, Operations
I was satisfied with the questions and training leading up to us being able to put stuff in, and the...
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Operations
From when we implemented RL6 solutions years ago to right now, we learn how to do most things by...
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Relationship
We have been clamoring for 24-hour support for a long time. Before RL Solutions merged with Datix,...
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Product
One of the modules we use is for root cause analysis; originally, it wasn’t customizable, and then...
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Loyalty
RLDatix has rolled out a new product. RL6 Solutions is just part of their big family of products,...
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Relationship
When we put in a ticket to RLDatix's support team, we have to specify which product and module are...
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Loyalty, Relationship
I’m worried because the version of RL6 Solutions we are going to move to has known problems, and...
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Operations, Product
There are two different types of end users of RL6 Solutions. The frontline staff are just submitting...
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Product
We would like RLDatix to improve the integration of the data from the different modules in RL6...
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Relationship
I'm very fortunate that I have very long-standing relationships with some people at RLDatix. Even...
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Value
If something isn't working right or worsens the ease of use, we do get help from the vendor, but it...
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Relationship, Operations
One of the great resources that the vendor has is called the RLDatix HUB. We can use that to ask...
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Operations, Product
The last upgrade we did for the solution was a few years ago, and it was awful. RLDatix did the...
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Operations
I am not aware of any proactive training that RLDatix offers. They offer minimal amounts of...
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Product, Value
With the product, we have built dashboards. We have been able to look at data with an equitable...
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Relationship
We don't have a lot of conversation or interaction with the vendor. There have been changes with our...
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Relationship
The support team has gotten better. Before, it was really painful to get an answer in a timely...
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Operations
If someone were considering the solution, I would want to make them aware of the different modules...
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Product
We have hit some roadblocks with expanding data fields and trying to get our EMR talk with RL6...
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Product, Value
We have achieved a lot of outcomes from using the vendor. We have had such an increase in incident...
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Relationship, Value
We have an employee who really knows the RLDatix system and is a very good administrator. We have...
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Relationship
RLDatix has a yearly conference, and they have an RLDatix hub where we can get all kinds of...
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Product
Just by using the RLDatix system, we can gather the data and report on all kinds of things. I get...
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Loyalty, Relationship
The vendor is aligned with our future goals, but I would like them to be highly aligned. That is...
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Loyalty
The vendor had new stuff at their conference. For example, if I want to bring in our peer review,...
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Relationship, Operations, Product
The product does so much that it is hard for the end user to be able to know how to use it all. Even...
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Product, Value
We get a lot of data from our frontline reporters, and that data allows our leaders to identify...
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Product
We would like to use ML tools to give our frontline reporters an easier experience for reporting an...
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Product
I am very happy with the risk product and the customizations that can be there, but just because we...
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Loyalty
We are looking to utilize things like AI and computer learning with RL6 Solutions to help us dig...
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Operations
We have been around the block, so we have already done most of the things with the product, and our...
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Relationship, Operations
We have a new technical resource, and we have a contract where we get so many hours and have a...
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Product
We are largely meeting what was promoted on the risk and feedback modules. We wish more things could...
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Loyalty, Product
Having had RL6 Solutions for years now, we are realizing that every time we do an update, the...
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Loyalty
It is on the table that we stick things out and wait to let RLDatix develop around our desire to...
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Value
RLDatix avoids charging for every little thing, and they are good about owning up to it when we find...
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Product
I would rate RLDatix in the middle for supporting our integration goals because there are some...
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Relationship, Operations
I won’t give RLDatix a top score for their implementations because we started our last upgrade...
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Culture
We were told at different times that we could send alerts to our frontline reporters to let them...
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Relationship, Product
Based on the feedback we receive from our frontline reporters, they would rate ease of use lower...
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Relationship
I can't say enough how much we have had great quality people working with us, and there are many...
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Culture
With the RCA module, what was promoted is completely not what the user experience is like. To make...
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Loyalty, Relationship
I feel like RLDatix has a vision, and their vision doesn't include the product that we have...
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Relationship
If I were just rating RLDatix's support team, I would give those people top scores. The problem is...
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Relationship
We are extremely satisfied with our point person and their responsiveness as our optimization...
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Loyalty
We have a couple of pending projects, and depending on how they shake out and whether people are...
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Relationship, Operations
The technical staff we worked with for our recent upgrade was fantastic. Once we got through the...
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Operations
We would like more visibility when it comes to training for RL6 Solutions. I would also like more...
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Product
RL6 Solutions is integrated with our EHR, and we can launch it from there. We are satisfied with...
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Product
End users are tough because we never know how they are going to react. They have been blowing my...
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Relationship
I'm pretty satisfied with RLDatix's support team. There have been a few times when they have alerted...
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Loyalty
When we were looking at solutions, what stood out about RL6 Solutions was how much it can be...
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Loyalty
RLDatix is aligned with our organization’s future goals. RL6 Solutions allows for a lot of...
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Value
RL6 Solutions is a pretty costly tool, so if the firm could lower their prices, I would probably...
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Relationship, Product
RL6 Solutions is a little more complicated than other products. RL6 Solutions can be a little...
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Operations
I haven't had to use RLDatix’s phone or web support. We haven't really had any big issues. Outside...
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Relationship
RL6 Solutions is doing a great job of keeping track of our issues when we have problems and keeping...
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Product
PolicyStat is pretty easy to use. PolicyStat is doing what the vendor claims it will do. The product...
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Loyalty
PolicyStat is definitely an industry standard, and it is probably going to stay that way for a...
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Product, Value
The most important outcome from PolicyStat is that we are able to keep track of our policies. That...
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Product
PolicyStat doesn't integrate that well, and it is kind of a standalone product. I don't know how...
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Relationship
RLDatix is very responsive and easy to work with. When we have inquiries, we shoot the vendor an...
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Relationship, Product
It would be nice if the peer-review module were a little more customizable so we could tweak things...
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Product
RLDatix gives us one platform to report everything through, and that makes it easier for us to glean...
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Relationship
If we need to do something like a security update, the vendor does reach out. They are proactive in...
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Relationship, Operations
The vendor asked for feedback, and I have been pretty forthright with them. I'm woefully honest. The...
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Relationship, Operations, Value
With the vendor’s implementation services and upgrades, they don't just roll things out. We have to...
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Operations, Product
With RL6 Solutions, we are able to look at trends, identify trends, and things like that. The...
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Product
We tend to have issues with PolicyStat's search feature. We can type in a word that is in a policy...
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Product, Value
The outcomes that we have achieved by using PolicyStat have been the abilities to easily maintain...
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Value
Instead of RLDatix charging each department for using OneSOURCE and PolicyStat, if one has already...
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Product
I would say that RLDatix is highly aligned with our future goals because we use PolicyStat for...
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Loyalty, Product
I don't know what RLDatix's vision is for incorporating new technology. However, I know that we are...
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Operations, Product
PolicyStat is very flexible, adaptable, and easy to use. PolicyStat is so intuitive, and I can get...
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Relationship, Product
PolicyStat's updates are done behind the scenes. RLDatix rarely takes PolicyStat down to make the...
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Relationship
I would give RLDatix a top rating for customer service and timeliness. RLDatix usually has me do...
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Loyalty, Relationship, Product
With regard to integration, we are working through the process, but it is not a happy process for me...
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Operations
RLDatix's training is always available upon request, so it rates highly, but there is always room...
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Relationship
What I appreciate most about RLDatix is the customer service and the accessibility to the technical...
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Loyalty, Relationship, Product
The RLDatix designers are engineers and not necessarily healthcare end users. In PolicyStat, there...
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Loyalty, Relationship
RLDatix does keep all their promises, although there have been some delays. But they do keep all...
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Value
I would rate PolicyStat high regarding receiving my money's worth. We grumble every time there is a...
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Loyalty, Relationship, Product
RLDatix tries to do the best they can, but in the next few years, I hope that we make enough...
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Operations
Sometimes, we don't get enough information to get trained from RLDatix exactly the way we need to....
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Product
RLDatix has made some improvements to PolicyStat's functionality and some of the things that we can...
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Relationship, Product
PolicyStat has helped to make the process of updating and creating policies more consistent and has...
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Operations, Product
I don't know that PolicyStat is as intuitive as I would like it to be. I have struggled a little bit...
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Relationship
Anytime I have reached out in the past to express concerns, the vendor has always been responsive. I...
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Product
I don't know whether the issue is our internet or something else, but a lot of times, PolicyStat is...
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Relationship
The support from RLDatix is completely variable depending on who we get. The response time varies...
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Loyalty, Product
We are using RL6 Solutions in the most basic way. It is a place to enter event reports. The system...
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Culture, Loyalty
When we did an RFP process with RLDatix, we got an executive, high-level presentation about what...
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Relationship, Product
If someone were considering RL6 Solutions, I would tell them that they need to take a thorough look...
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Product
We did upgrades for RL6 Solutions in the past, and RLDatix did what they said they were going to do....
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Relationship, Product
In RL6 Solutions, we have had a lot of trouble with the risk events that need to get sent out. They...
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Operations
We have had RL6 Solutions for so long that we haven't used any of the vendor's training. They do...
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Product
The system's dashboards are clunky and hard to mess around with, and we don't really like the...
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Product, Value
With RL6 Solutions, we have been able to automate and send out data submissions to the patient...
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Product
RL6 Solutions' biggest strength is its ability to automate a lot of data. That is quite important...
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Relationship
RLDatix's web support is really good. The vendor's people respond pretty quickly.
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Product, Value
Our biggest outcome from using PolicyStat has been the ability to manage all of our policies,...
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Relationship
I don't think we have ever been involved with an executive from RLDatix. There is no training for...
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Product
We encourage our staff to report events in the RL6 Solutions system; that way, we can identify if we...
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Culture, Value
RLDatix does not keep all promises with regard to support. They do not avoid charging for every...
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Relationship, Operations
We have no after-hours support from RLDatix. Like probably a lot of other hospitals, our hospital...
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Value
RLDatix has lots of new technology if we have lots of money. Everything comes at a cost. They are...
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Relationship
The support from RLDatix has gotten a little better. I can reach out to an executive, and that...
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Operations, Product
PolicyStat is easy to use. We can do policy updates in the system. We can see the changes that are...
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Product, Value
We have centralized all of our policies, so they are easily looked up by any staff member. We have...
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Product
I would like it if PolicyStat had a way that staff could communicate with notes or chats that pop up...
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Product
I don't think we have added PolicyStat apps for our mobile devices, but it could be that I don't...
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Relationship, Product
PolicyStat is decent. There are some things that could be improved on, but I don't have any problems...
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Operations
I thought RLDatix did a decent job on their implementation.
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Product
Report writing can always be better and easier. That might just be us thinking that, but we want the...
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Product, Value
The outcome we have achieved by using this solution is just a central repository for all of our...
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Product
There is some functionality that I wish was a little simpler to use. One example comes to mind is...
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Relationship
We don't have very many needs as far as service goes, but RLDatix is certainly responsive if we...
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Operations
RLDatix is doing pretty good with training, but I haven't seen much continuing education come our...
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Relationship, Value
RLDatix is very helpful, and there have been very few problems. That is really good. RLDatix is very...
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Loyalty, Product
I am not sure about any new technology that we need. I know everything is going in the AI direction....
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Product
PolicyStat is user friendly for updating policies and following policies through the process. We...
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Relationship
I have not spoken to RLDatix since we implemented PolicyStat. The vendor doesn’t reach out to us;...
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Relationship, Product
We get updates for PolicyStat. I see them happening, but there is no communication from RLDatix...
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Product
I like PolicyStat. I like how it works and its accessibility. It is pretty user friendly. There...
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Loyalty, Product
If a couple of little things were fixed in PolicyStat, I would probably recommend it. It is a good...
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Product
PolicyStat has system-wide bugs. We get the spinning wheel of death when trying to revise, update,...
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Operations
There is no training for PolicyStat. I would love it if the system would let new policy owners know...
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Operations
RLDatix has a lot of training on their site. When it comes to anything that we don't know, they have...
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Product
PolicyStat is a very interactive and good system. Compared to the previous system we used, it is...
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Operations, Product
PolicyStat just isn't a very complex system. It is definitely easy to keep track of all our...
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Loyalty, Operations
Besides the self-teaching capabilities with PolicyStat, I don’t know about training resources. Maybe...
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Relationship
I haven't ever had to go ask RLDatix for help. I haven't had to use any customer service, but...
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Product
Based on what I have seen, we haven't had any updates to PolicyStat in years. However, it is a good...
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Relationship, Product
There are a few quirks in the system, and there are some things that people will notice as they are...
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Culture
For some things in the software, it should be a given that those are enhancements that cost extra...
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Product, Value
We love the software; it works well. We wouldn't continue using the software if we didn't feel that...
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Culture, Relationship, Operations
With support, there is the hub community where we can network with others. I put a comment in there...
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Product
Sometimes with some items that are breaks or glitches in the system, I get deferred and told to...
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Loyalty, Operations, Product
We are deeply invested in the software at this point. We have thousands of policies in the database....
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Operations, Product
The vendor rolled a recent upgrade out, and there were lots of problems. I placed tickets...
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Loyalty
I believe PolicyStat is part of our long-term plans. We are regularly using it to discuss and create...
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Product
When we moved to the new version of PolicyStat, it just didn't function. It didn't feel the same,...
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Operations, Product
The system's ease of use for end users is great. We have issues with getting our staff members to...
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Operations
I wasn't part of our initial training from RLDatix, and any ongoing training has been me reading the...
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Relationship
The vendor's web support is pretty good, there are times when I have a question and I have to figure...
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Product
Someone in a similar position to me who was considering PolicyStat would probably want to know how...
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Product
PolicyStat is pretty much a one-stop shop for everything that we need. Our IT department has their...
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Relationship
When there was an issue across the United States with some IT infrastructure issues, RLDatix gave us...
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Value
RLDatix’s cost is a little high compared to other companies that we have been getting quotes from....
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Product
We have had good trending data dashboards for leadership and can make improvements based on our data...
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Loyalty, Product
There is a peer review module in RL6 Solutions that probably isn't up-to-date, and there are some...
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Operations
RLDatix gives us all the tools we need for training, but we do it ourselves. So, the responsibility...
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Relationship
RLDatix understands how policies are written. They also understand how to support those of us who...
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Product
PolicyStat has allowed us to ensure that our policies are combined throughout all of our regions. We...
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Relationship
The only issue we ever have with PolicyStat sometimes is that when people leave, if we don't flip...
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Product
I think we get what we pay for with PolicyStat. What should be highlighted is the responsiveness. I...
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Operations
We haven't had a lot of ongoing training, but it is always available to us. When we have had it, it...
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Operations
RLDatix just wants to give us the product and not have us ask any questions, so we don't do a lot...
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Product
The product gets the job done. Our risk management people practically live in the product, and it...
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Value
We have been using the product for a while, and our users haven't asked for any changes or...
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Product
The system's user interface is pretty terrible. People don't like that interface. It works, but it...
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Product
With RL6 Solutions, we have an HL7 interface, and it accesses our data and pulls patient data into...
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Loyalty, Product
The vendor has a new platform that entails all different types of safety reporting nationwide, and I...
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Product
I have been working on a project, and it has taken a long time because I have had to go to our EHR...
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Operations, Product
The last time we had an update to RL6 Solutions, it went fairly well. The vendor has definitely...
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Product
When people don't sign in to RL6 Solutions, those people don't exist in RL6 Solutions. People also...
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Relationship
I like how we have a certain number of hours a year that our RLDatix representative can help us with...
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Product, Value
Using RL6 Solutions has given us a platform to capture our feedback and risk. The system gives us a...
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Product
PolicyStat is easy to use and is easy for document management. From a regulatory standpoint, it...
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Product
There are a couple of glitchy things about PolicyStat. When we go to edit something, the spacing...
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Loyalty, Operations
Initially, the training was good, but I'm not sure that we even requested to do ongoing training. I...
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Loyalty
I don't foresee us going with another product for what we are doing with PolicyStat. We recommended...
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Product
PolicyStat works for everything that I have been taught to do with it; the system does anything that...
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Product
We use PolicyStat to house all our policies, from administrative to department specific. There are...
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Product, Value
I don't know how other people manage their policies, but we used spreadsheets before we used...
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Relationship, Product
We had to get used to PolicyStat a little bit, but it is very well set up. I have never used...
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Product, Value
PolicyStat allows us to efficiently manage our policy process, and we use it for other published...
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Product, Value
RL6 Solutions is very efficient. Our staff members file reports in it, so our incident reports in...
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Loyalty, Relationship, Product
When we need anything on the programming side, RLDatix is very good to work with. We are actually...
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Product
PolicyStat is just simple. It is almost a Word document. It is just a simple, easy website. We can...
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Product
I like RLDatix's dashboards. My quality department uses the vendor's graphing and reporting, but RL6...
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Relationship
RLDatix is fairly proactive. They do upgrades, so they are doing something. They have a community.
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Product
We use RL6 Solutions for all of our reporting with our patient safety organization. We use the...
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Value
RLDatix is pricey. For instance, we wanted to do our own upgrades, and they charged us to teach us...
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Loyalty
RL6 Solutions is part of our long-term plans. The only caveat is that I wouldn't mind looking at all...
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Relationship, Product
The integration with RL6 Solutions has always been solid. I have never had an issue with RLDatix...
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Loyalty, Value
We would like RLDatix to include assisted upgrades as part of their support maintenance. Their...
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Loyalty
The RL6 Solutions app is great. It is easy to use and makes sense. It documents our risks well. The...
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