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SRM Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Operations

Training would be nice. We received very little training to start, and we had to learn on our own as...

Mar 2025
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Manager

Loyalty, Operations

Not much has changed with SRM Solutions in the time that we have been on it. I am not sure what the...

Mar 2025
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Manager

Operations, Product

The system is quick and easy to use. We can put in the information we need and then be done with it....

Mar 2025
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Manager

Product

SRM Solutions was great when we changed some policies because of some things that were reported in...

Mar 2025
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Manager

Loyalty, Operations, Product

A lot of our outcomes with SRM Solutions have to do with education. We educate some people, but then...

Mar 2025
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Director

Loyalty, Product

One thing that I would change about SRM Solutions would be to make its reports a little easier. It...

Jul 2024
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Director

Relationship

I have a regular call with RLDatix, and they are very attentive to that. We get exactly what we...

Jul 2024
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Director

Product

In our old system, no one really reported anything because of how the system worked. If there is...

Jul 2024
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