SRM Solutions Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product, Value

The outcomes that we have achieved from using SRM Solutions are general tracking and trending,...

Mar 2024
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Manager

Operations

In terms of training and how to best utilize the product, it doesn’t seem like RLDatix has a lot of...

Mar 2024
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Manager

Relationship

If I put in a ticket, RLDatix has a quick response rate for support and changes. There is one...

Mar 2024
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Manager

Relationship

There is no executive involvement from RLDatix, but I'm not dissatisfied. We put a lot of money into...

Mar 2024
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Analyst/Coordinator

Product, Value

We are able to track patient safety and employee safety events in a standardized place to trigger...

Feb 2024
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Analyst/Coordinator

Relationship

With the acquisition of Quantros by RLDatix and the merger of RL Solutions and Datix to make...

Feb 2024
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Analyst/Coordinator

Operations

The initial training was not helpful, and the ongoing training has been extremely nonexistent, so...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

The product does tend to work fairly well, but we did have prolonged downtime due to a change that...

Feb 2024
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Analyst/Coordinator

Product

What we have now is an ADT link to pull patient data in. What would be ideal is a link from within...

Feb 2024
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Analyst/Coordinator

Product

The system is stable, but the design is poor. Beyond being able to track events the same way we...

Feb 2024
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Analyst/Coordinator

Product

For end users, the system is fairly straightforward. It is just a form-based entry system for them.

Feb 2024
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Analyst/Coordinator

Relationship, Product

RLDatix has a user hub that is not utilized at all and is really a place where they kind of leave...

Feb 2024
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Analyst/Coordinator

Value

When we initially implemented the software, the cost seemed expensive, but for how much we use it at...

Feb 2024
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Analyst/Coordinator

Loyalty

It isn't clear to me what the long-term plans for the software are in terms of whether RLDatix...

Feb 2024
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Analyst/Coordinator

Relationship

We get support by emailing the help desk people. We tend to have one person who is our general help...

Feb 2024
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Analyst/Coordinator

Relationship

RLDatix’s upgrade communication is good. If they have to have downtime for updates or anything like...

Feb 2024
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Manager

Loyalty, Relationship

We probably will keep SRM Solutions. I have talked to other organizations about the SRM Solutions...

Jan 2024
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Manager

Loyalty, Operations

RLDatix has a lot of trainings on board that we can go online and see, but as far as initial or...

Jan 2024
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Manager

Relationship

I struggle with getting support from RLDatix because I don't have a contact person at RLDatix...

Jan 2024
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Manager

Relationship, Product

Overall, our experience with the product has been positive. I haven't had any problems resolving...

Jan 2024
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Manager

Relationship, Operations, Product

Going through quality management with the product is pretty easy, and the vendor gets back to me...

Jan 2024
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Manager

Product

SRM Solutions is easy to use. The forms are simple. With our old system, people complained that the...

Jul 2023
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Manager

Product

I am satisfied with SRM Solutions; I like it. The product is an online platform, so there is nothing...

Jul 2023
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Manager

Relationship

RLDatix’s support is great. RLDatix is good at finding issues and fixing them before we have to say...

Jul 2023
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Manager

Product, Value

We get what we pay for with RLDatix, and we know up front exactly what we are going to get. We have...

Jul 2023
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Manager

Product

RLDatix’s reporting tool could have the ability to query the data in the system without downloading...

Jul 2023
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