SRM Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

SRM Solutions does exactly what we expect, and it is really simple. It is a system where leaders can...

Jul 2025
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Director

Loyalty, Relationship, Product

RLDatix is more innovative than other vendors, and they always have updates for SRM Solutions. They...

Jul 2025
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Director

Relationship

RLDatix makes sure that our tickets are being handled in a timely manner. I also have calls with the...

Jul 2025
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Director

Relationship

RLDatix is pretty straightforward. If they can't do something, they will let us know and will...

Jul 2025
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Manager

Operations

Training would be nice. We received very little training to start, and we had to learn on our own as...

Mar 2025
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Manager

Loyalty, Operations

Not much has changed with SRM Solutions in the time that we have been on it. I am not sure what the...

Mar 2025
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Manager

Operations, Product

The system is quick and easy to use. We can put in the information we need and then be done with it....

Mar 2025
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Manager

Product

SRM Solutions was great when we changed some policies because of some things that were reported in...

Mar 2025
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Manager

Loyalty, Operations, Product

A lot of our outcomes with SRM Solutions have to do with education. We educate some people, but then...

Mar 2025
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