SRM Solutions Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
One thing that I would change about SRM Solutions would be to make its reports a little easier. It...
Login or Create an Account to see details.
Relationship
I have a regular call with RLDatix, and they are very attentive to that. We get exactly what we...
Login or Create an Account to see details.
Product
In our old system, no one really reported anything because of how the system worked. If there is...
Login or Create an Account to see details.
Product, Value
The outcomes that we have achieved from using SRM Solutions are general tracking and trending,...
Login or Create an Account to see details.
Operations
In terms of training and how to best utilize the product, it doesn’t seem like RLDatix has a lot of...
Login or Create an Account to see details.
Relationship
If I put in a ticket, RLDatix has a quick response rate for support and changes. There is one...
Login or Create an Account to see details.
Relationship
There is no executive involvement from RLDatix, but I'm not dissatisfied. We put a lot of money into...
Login or Create an Account to see details.
Product, Value
We are able to track patient safety and employee safety events in a standardized place to trigger...
Login or Create an Account to see details.
Relationship
With the acquisition of Quantros by RLDatix and the merger of RL Solutions and Datix to make...
Login or Create an Account to see details.
Operations
The initial training was not helpful, and the ongoing training has been extremely nonexistent, so...
Login or Create an Account to see details.
Relationship, Operations, Product
The product does tend to work fairly well, but we did have prolonged downtime due to a change that...
Login or Create an Account to see details.
Product
What we have now is an ADT link to pull patient data in. What would be ideal is a link from within...
Login or Create an Account to see details.
Product
The system is stable, but the design is poor. Beyond being able to track events the same way we...
Login or Create an Account to see details.
Product
For end users, the system is fairly straightforward. It is just a form-based entry system for them.
Login or Create an Account to see details.
Relationship, Product
RLDatix has a user hub that is not utilized at all and is really a place where they kind of leave...
Login or Create an Account to see details.
Value
When we initially implemented the software, the cost seemed expensive, but for how much we use it at...
Login or Create an Account to see details.
Loyalty
It isn't clear to me what the long-term plans for the software are in terms of whether RLDatix...
Login or Create an Account to see details.
Relationship
We get support by emailing the help desk people. We tend to have one person who is our general help...
Login or Create an Account to see details.
Relationship
RLDatix’s upgrade communication is good. If they have to have downtime for updates or anything like...
Login or Create an Account to see details.
Loyalty, Relationship
We probably will keep SRM Solutions. I have talked to other organizations about the SRM Solutions...
Login or Create an Account to see details.
Loyalty, Operations
RLDatix has a lot of trainings on board that we can go online and see, but as far as initial or...
Login or Create an Account to see details.
Relationship
I struggle with getting support from RLDatix because I don't have a contact person at RLDatix...
Login or Create an Account to see details.
Relationship, Product
Overall, our experience with the product has been positive. I haven't had any problems resolving...
Login or Create an Account to see details.
Relationship, Operations, Product
Going through quality management with the product is pretty easy, and the vendor gets back to me...
Login or Create an Account to see details.
​
Preferences