ROI Healthcare Solutions Partial IT Outsourcing Comments

 

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User Commentary

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Analyst/Coordinator

Tools and Methodology

We have an older application that ROI Healthcare Solutions provides support for. The software vendor...

Sep 2020
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Analyst/Coordinator

Relationship

ROI Healthcare Solutions' executive involvement is good. They touch base with us every once in a...

Sep 2020
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Manager

Tools and Methodology

ROI Healthcare Solutions brought a team of people in and obtained resources that had experience with...

Jan 2020
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Manager

Project Results

Our organization moved off a system we had for a long time to a different system. When we did that,...

Jan 2020
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Manager

Relationship

The vendor absolutely exceeded my expectations. The vendor executives interacted with our executives...

Jan 2020
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Manager

ROI and Cost

I would absolutely buy services from ROI Healthcare Solutions again. They avoid nickel-and-diming...

Jan 2020
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Manager

Project Results

ROI Healthcare Solutions did not know our application, but they very quickly were able to learn it...

Jan 2020
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Director

People and Knowledge

ROI Healthcare Solutions had a great team. We really felt comfortable with how they would deliver...

Dec 2019
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Director

People and Knowledge

ROI Healthcare Solutions was very responsive to our needs. I knew the support manager very well, and...

Dec 2019
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Analyst/Coordinator

People and Knowledge

We haven’t had too much of an issue with the application that ROI Healthcare Solutions supports....

Dec 2019
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VP/Other Executive

Relationship

ROI Healthcare Solutions is extremely competent and price competitive. They are much more affordable...

Dec 2019
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VP/Other Executive

Relationship

I would definitely recommend using ROI Healthcare Solutions. They have some larger support clients,...

Dec 2019
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Manager

Project Results

ROI Healthcare Solutions was very good at providing us with specialty services. They secured local...

Nov 2019
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Manager

People and Knowledge

We needed help with a project in a very specialized niche, and the skillset we needed was very hard...

Nov 2019
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Manager

Relationship

I would be hard pressed to say anything that ROI Healthcare Solutions could do to improve. Anytime I...

Nov 2019
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Director

Project Results

We have done a lot of work with ROI Healthcare Solutions. Their primary function was to cover our...

Jul 2019
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Manager

Other Observations

Overall, I do feel that ROI Healthcare Solutions is a good vendor, and they have good support and...

May 2019
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Manager

Sales and Contracting

It is hard to tell how much we are getting charged by ROI Healthcare Solutions because we get one...

May 2019
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Manager

Tools and Methodology

If I were to go back and make our purchasing decision again, I would not go with ROI Healthcare...

May 2019
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Manager

Sales and Contracting

ROI Healthcare Solutions is not set up appropriately for billing because they provide no backup....

May 2019
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Manager

Tools and Methodology

I don’t really see ROI Healthcare Solutions getting involved in strategic planning. I just see them...

May 2019
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Manager

Tools and Methodology

Our partnership with ROI Healthcare Solutions is good on the technical side, but a lot of things...

May 2019
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Manager

Project Results

We have very tight deadlines. ROI Healthcare Solutions delivered every time.

Oct 2018
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Manager

Relationship

The executives have been great. They call me back after hours. When I fire off an email, they call...

Oct 2018
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Manager

People and Knowledge

ROI Healthcare Solutions knows the industry. They have been able to find what I need. My need was...

Oct 2018
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Manager

People and Knowledge

All of the people from ROI Healthcare Solutions have been great. I am able to reach out to their...

Oct 2018
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CIO

Project Results

We started with ROI Healthcare Solutions mainly around legacy support. They brought a team because...

Sep 2018
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CIO

Project Results

Someone from ROI Healthcare Solutions managed the ambulatory business, and another person managed...

Sep 2018
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CIO

Project Results

The service is an expensive venture. But we don’t have to worry about ROI Healthcare Solutions. I...

Sep 2018
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CIO

Tools and Methodology

ROI Healthcare Solutions is creative. Right now, they are working with us on some auditing things....

Sep 2018
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CIO

Project Results

ROI Healthcare Solutions certainly met all the agreed-upon metrics. They kept the number of tickets...

Sep 2018
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CIO

Tools and Methodology

ROI Healthcare Solutions interviewed the folks, and then we interviewed the individuals. ROI...

Sep 2018
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CIO

People and Knowledge

We tried to sell ROI Healthcare Solutions as an extension of our team so no one knew that they were...

Sep 2018
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CIO

Win/Loss - Why they were selected (by current clients)

ROI Healthcare Solutions provides services to us through application support and staff augmentation....

Aug 2018
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CIO

Sales and Contracting

ROI Healthcare Solutions has been very up front and transparent about their costs; there have been...

Aug 2018
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CIO

Project Results

ROI Healthcare Solutions has exceeded our expectations with helping us meet our desired outcomes....

Aug 2018
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CIO

Relationship

ROI Healthcare Solutions' executive involvement is great; I see our executive sponsor monthly.

Aug 2018
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CIO

Tools and Methodology

ROI Healthcare Solutions uses our own tools to handle our requests. They use their own tools and...

Aug 2018
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Director

ROI and Cost

ROI Healthcare Solutions didn’t nickel-and-dime us. They even met our organization’s travel requirements....

Aug 2018
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Director

People and Knowledge

Overall, ROI Healthcare Solutions had good resources. Some were exceptional, and some met...

Aug 2018
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Director

Project Results

We expected stellar end-user application support, which is what we provided before ROI Healthcare...

Aug 2018
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Director

Relationship

ROI Healthcare Solutions has the people, the processes, and the knowledge to do exactly what they...

Aug 2018
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Director

Other Observations

ROI Healthcare Solutions’ service is expensive. I wish it were cheaper, but we have gotten our...

Aug 2018
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Director

Project Results

ROI Healthcare Solutions provides tier-one support for our EHR. They do a lot of customer-facing...

Jun 2018
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Director

People and Knowledge

Some contractors come in, do their job, and don't talk to anybody. But the people from ROI...

Jun 2018
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Director

People and Knowledge

We needed people who could come in and hit the ground running. We needed great developers who could...

Jun 2018
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Director

People and Knowledge

I would say ROI Healthcare Solutions exceeded our expectations. It is unusual to find people who...

Jun 2018
 Helpful

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Director

Relationship

ROI Healthcare Solutions’ executive involvement is great. We have one of their top people on-site,...

Jun 2018
 Helpful

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Director

People and Knowledge

Whenever we have needed a specific type of resource, ROI Healthcare Solutions has been able to...

Jun 2018
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Director

Relationship

ROI Healthcare Solutions was able to find resources that were not available in our area. I loved ROI...

Jun 2018
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Director

Relationship

I expected ROI Healthcare Solutions to keep our applications functioning, and I ended up with...

Jun 2018
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Director

ROI and Cost

ROI Healthcare Solutions never overcharged. We ended up with some budget constraints, and the firm...

Jun 2018
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