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User Commentary
Relationship
The people at RSi generally take feedback very well. If we ask them to do something, they do it. If...
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Relationship
The RSi team members are invested, and they do a fairly good job. But we have had some rough bumps...
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Services
I was underwhelmed by RSi’s presentation when they were brought on board. No one who was in the RFP...
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Services, Value
RSi could be a little more transparent in terms of improving the patient experience and making it...
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Relationship
The only thing I would change about RSi is where they are located. Our business is in a different...
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Value
In the A/R world, there are big-ticket items and little-ticket items. Our team needs to prioritize...
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Value
It has been a considerable amount of time since we set up the agreement with RSi for the collection...
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Loyalty, Relationship
We reached out to RSi because we were pleased with the results they produced for the billing side of...
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Relationship, Relationship, Services, Services
With regard to RSi's strategic ability, when I think about RSi's portfolio offering and the extent...
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Relationship, Relationship
The number-one area of RSi’s service that has made the biggest difference for us would be the...
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Loyalty, Loyalty
We compare the performance of the agencies we use, so the firms go head-to-head, and they are split...
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Relationship, Relationship
I know one of the owners of RSi. They are great, and they have great people working for them.
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Relationship, Relationship
RSi does such a good job with being able to incorporate the work that we do. There isn't much that...
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Relationship, Relationship
The executive team at RSi gives a personal touch in their interactions with us. They are very...
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Relationship, Relationship
I don't have any improvement feedback for RSi. In the time that we have been working with RSi, they...
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Relationship, Relationship
In terms of our client relationship, RSi is fabulous. There have been a lot of changes made by RSi’s...
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Relationship, Relationship
RSi is very open, and they keep us informed when they have a change in staff; that is very helpful...
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Relationship, Relationship
As a security precaution, we wanted to look at all our vendors and what was going on, how they...
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Relationship, Relationship, Services, Services
RSi is very good about communicating any changes that are coming up and providing the supporting...
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Relationship, Relationship
We have dealt directly with RSi’s executive team over different things, and I have worked with the...
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Loyalty, Loyalty, Relationship, Relationship
I worked with RSi in the past and just had a great relationship with them. I never had any problems...
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Relationship, Relationship
We deal mostly with a manager and director, but we rarely talk to RSi’s senior leadership. If they...
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Relationship, Relationship
I have a much closer relationship with RSi than with other firms. They do a good job. Anytime there...
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Value, Value
We hired RSi to maximize our collection efforts and increase our self-pay revenue, and we have been...
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Relationship, Relationship
Overall, RSi is satisfactory, but we have had some patient complaints and issues that have gone all...
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Relationship, Relationship, Relationship, Services, Services, Services
RSi does well with collaboration, and I really can't think of any weaknesses in what I have...
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Relationship, Relationship, Relationship
The firm does an exceptional job, and I find myself doing references for them frequently. I really...
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Relationship, Relationship, Relationship
The people are the firm’s greatest strength. They are genuine and responsive. Firms talk about...
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Relationship, Relationship, Relationship
I cannot recall the last time I received a legitimate complaint about RSi. It has literally been...
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