RSI Patient Accounts Receivable Management (PARM) Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Value
RSi is exceeding our expectations; they are actually doing some things that surprise me. They are...
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Relationship, Operations, Services
The firm has a portal that we communicate through. They send us messages all day long. The...
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Loyalty, Relationship, Services
We decided that we would bring on multiple secondary agencies and see whether one would rise to the...
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Services, Value
We have expanded our service with RSi. Our other firm was charging our patients a credit card fee....
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Services
There was one little hiccup in our EHR integration that came very late, but then RSi fixed it. Their...
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Relationship, Services
RSi services our bad debt, and we have a very close community, so patient satisfaction is...
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Operations
We bid this work out to a few other firms. RSi came across with a good rate, and a simple, easy...
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Relationship, Value
The experience with RSi was simple and easy, and there is good reporting. RSi gives us feedback on...
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Services
RSi’s collection performance is solid. They could do a better job with found insurance collections....
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Relationship
Our time with RSi has been good. I am tying expectations to SLAs, and RSi has exceeded those. I have...
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Relationship
My team knows RSi's team. We work in a remote environment, so we almost forget that they are a...
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Relationship
RSi has information about our accounts that sometimes we don't have just because they are working...
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Relationship
My team works with people at RSi who are empowered to solve problems, and we have regular meetings...
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Relationship
I am very happy with RSi, but they would probably say that our partnership is pretty difficult...
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Relationship
RSi’s team has a tendency to keep an account and beat it to death. There are times when I want them...
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Relationship
The people at RSi generally take feedback very well. If we ask them to do something, they do it. If...
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Relationship
The RSi team members are invested, and they do a fairly good job. But we have had some rough bumps...
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Services
I was underwhelmed by RSi’s presentation when they were brought on board. No one who was in the RFP...
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Services, Value
RSi could be a little more transparent in terms of improving the patient experience and making it...
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Relationship
The only thing I would change about RSi is where they are located. Our business is in a different...
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Value
In the A/R world, there are big-ticket items and little-ticket items. Our team needs to prioritize...
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Value
It has been a considerable amount of time since we set up the agreement with RSi for the collection...
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Loyalty, Relationship
We reached out to RSi because we were pleased with the results they produced for the billing side of...
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