RSI Patient Accounts Receivable Management (PARM) Commentary
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Mollie Hunt
Research Director
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User Commentary

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VP/Other Executive

Relationship

Our time with RSi has been good. I am tying expectations to SLAs, and RSi has exceeded those. I have...

May 2024
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VP/Other Executive

Relationship

My team knows RSi's team. We work in a remote environment, so we almost forget that they are a...

May 2024
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VP/Other Executive

Relationship

RSi has information about our accounts that sometimes we don't have just because they are working...

May 2024
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VP/Other Executive

Relationship

My team works with people at RSi who are empowered to solve problems, and we have regular meetings...

May 2024
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VP/Other Executive

Relationship

I am very happy with RSi, but they would probably say that our partnership is pretty difficult...

May 2024
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VP/Other Executive

Relationship

RSi’s team has a tendency to keep an account and beat it to death. There are times when I want them...

May 2024
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Director

Relationship

The people at RSi generally take feedback very well. If we ask them to do something, they do it. If...

Mar 2024
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Director

Relationship

The RSi team members are invested, and they do a fairly good job. But we have had some rough bumps...

Mar 2024
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Director

Services

I was underwhelmed by RSi’s presentation when they were brought on board. No one who was in the RFP...

Mar 2024
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Director

Services, Value

RSi could be a little more transparent in terms of improving the patient experience and making it...

Mar 2024
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CFO

Relationship

The only thing I would change about RSi is where they are located. Our business is in a different...

Mar 2024
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CFO

Value

In the A/R world, there are big-ticket items and little-ticket items. Our team needs to prioritize...

Mar 2024
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CFO

Value

It has been a considerable amount of time since we set up the agreement with RSi for the collection...

Mar 2024
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CFO

Loyalty, Relationship

We reached out to RSi because we were pleased with the results they produced for the billing side of...

Mar 2024
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VP/Other Executive

Relationship, Relationship, Services, Services

With regard to RSi's strategic ability, when I think about RSi's portfolio offering and the extent...

Dec 2023
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VP/Other Executive

Relationship, Relationship

The number-one area of RSi’s service that has made the biggest difference for us would be the...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty

We compare the performance of the agencies we use, so the firms go head-to-head, and they are split...

Dec 2023
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VP/Other Executive

Relationship, Relationship

I know one of the owners of RSi. They are great, and they have great people working for them.

Dec 2023
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VP/Other Executive

Relationship, Relationship

RSi does such a good job with being able to incorporate the work that we do. There isn't much that...

Dec 2023
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VP/Other Executive

Relationship, Relationship

The executive team at RSi gives a personal touch in their interactions with us. They are very...

Dec 2023
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VP/Other Executive

Relationship, Relationship

I don't have any improvement feedback for RSi. In the time that we have been working with RSi, they...

Dec 2023
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VP/Other Executive

Relationship, Relationship

In terms of our client relationship, RSi is fabulous. There have been a lot of changes made by RSi’s...

Dec 2023
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Director

Relationship, Relationship

RSi is very open, and they keep us informed when they have a change in staff; that is very helpful...

Dec 2023
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Director

Relationship, Relationship

As a security precaution, we wanted to look at all our vendors and what was going on, how they...

Dec 2023
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Director

Relationship, Relationship, Services, Services

RSi is very good about communicating any changes that are coming up and providing the supporting...

Dec 2023
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Director

Relationship, Relationship

We have dealt directly with RSi’s executive team over different things, and I have worked with the...

Dec 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

I worked with RSi in the past and just had a great relationship with them. I never had any problems...

Dec 2023
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Manager

Relationship, Relationship

We deal mostly with a manager and director, but we rarely talk to RSi’s senior leadership. If they...

Oct 2023
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Manager

Relationship, Relationship

I have a much closer relationship with RSi than with other firms. They do a good job. Anytime there...

Oct 2023
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Manager

Value, Value

We hired RSi to maximize our collection efforts and increase our self-pay revenue, and we have been...

Oct 2023
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Manager

Relationship, Relationship

Overall, RSi is satisfactory, but we have had some patient complaints and issues that have gone all...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

RSi does well with collaboration, and I really can't think of any weaknesses in what I have...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The firm does an exceptional job, and I find myself doing references for them frequently. I really...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The people are the firm’s greatest strength. They are genuine and responsive. Firms talk about...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I cannot recall the last time I received a legitimate complaint about RSi. It has literally been...

Jun 2023
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