RSi Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
I like RSi's customer service. When we need something, any firm needs to jump on it. RSi attends to...
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Relationship, Services
Usually, I don't rank many firms at the top of the scale, but given the fact that RSi is doing the...
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Operations, Services
I would like to see RSi improve in other service areas on the revenue cycle side, but I think not...
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Relationship, Services
RSi has helped us with other projects, not only the main business that we hired them for. From time...
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Value
RSi avoids charging for every little thing. The contract stipulates that if they are successful in...
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Relationship, Services, Value
RSi is giving great feedback on why they are turning over the accounts and how they are turning them...
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Operations, Value
I didn't expect RSi to collect very much, but they are collecting a lot more than I expected them...
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Operations, Services
We get reporting from RSi, and I would love to see some better communication in the firm reporting...
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Relationship
RSi Collections was very responsive to a recent complaint. They handled it very swiftly and produced...
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Relationship
I wish there were a bit more involvement from RSi as a firm that provides services to us. We are...
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Relationship
RSi does exceptionally well with their responsiveness. When something occurs or when we need the...
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Relationship, Services
RSi has their typical, run-of-the-mill employee cases and issues that they have to work through just...
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Relationship, Services
Some of the information that we had for the extracted data wasn’t great in the beginning. However,...
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Relationship
RSi has had good communication. We see very quick responses. The firm is very good at retaining...
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Relationship, Services
It is really hard to think of areas of improvement for RSi. They have just been very agile with us,...
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Relationship, Operations
Unfortunately, there have been some team players that RSi has had to reassign or put somewhere else...
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Relationship, Operations
I feel like we have really grown over the last year when it comes to our vision and expectations....
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Loyalty, Relationship
I would tell others looking at RSi that I have actually worked with RSi for more than a decade...
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Relationship
RSi’s leadership definitely gets the highest score. Our point person at RSi is great about...
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Relationship
The biggest thing is that I have dedicated leaders that I can go to at RSi. And when I say leaders,...
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Relationship
The executive sponsor at RSi is extremely engaged and responsive to our needs.
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Relationship
RSi is very like-minded with us regarding automation. They go above and beyond to collaborate with...
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Relationship
I recommend RSi frequently. There is nothing that I have asked for that they have not delivered on....
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Relationship
Things have been going very well with RSi. We have good results and no complaints. RSi is very...
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Relationship, Services
We have been doing business with RSi for a few years, and I don't think I have ever gotten a...
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Relationship
We don't hear from RSi's higher-ups too much. Our needs are met for the most part, but that...
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Operations, Value
RSi is underperforming compared to our extended business office firm. I think we are going to do an...
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Value
RSi is exceeding our expectations; they are actually doing some things that surprise me. They are...
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Relationship, Operations, Services
The firm has a portal that we communicate through. They send us messages all day long. The...
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Loyalty, Relationship, Services
We decided that we would bring on multiple secondary agencies and see whether one would rise to the...
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Services, Value
We have expanded our service with RSi. Our other firm was charging our patients a credit card fee....
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Services
There was one little hiccup in our EHR integration that came very late, but then RSi fixed it. Their...
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Relationship, Services
RSi services our bad debt, and we have a very close community, so patient satisfaction is...
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Operations
We bid this work out to a few other firms. RSi came across with a good rate, and a simple, easy...
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Relationship, Value
The experience with RSi was simple and easy, and there is good reporting. RSi gives us feedback on...
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Services
RSi’s collection performance is solid. They could do a better job with found insurance collections....
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Relationship
Our time with RSi has been good. I am tying expectations to SLAs, and RSi has exceeded those. I have...
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Relationship
My team knows RSi's team. We work in a remote environment, so we almost forget that they are a...
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Relationship
RSi has information about our accounts that sometimes we don't have just because they are working...
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Relationship
My team works with people at RSi who are empowered to solve problems, and we have regular meetings...
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Relationship
I am very happy with RSi, but they would probably say that our partnership is pretty difficult...
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Relationship
RSi’s team has a tendency to keep an account and beat it to death. There are times when I want them...
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