Santa Rosa Consulting Go-Live Support Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:21:09 PM and Model.EvProductId = 75150

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User Commentary

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CIO

People and Knowledge

The vendor brought in an army, and I am very happy, even though they were expensive. The vendor...

Aug 2020
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CIO

ROI and Cost

The vendor’s services are not cheap. We got what we paid for, and I am glad I wasn’t trying to be...

Aug 2020
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CIO

Project Results

The vendor’s strengths were planning and training. The person that did the training came in and told...

Aug 2020
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Manager

ROI and Cost

Santa Rosa Consulting absolutely exceeded our expectations. We definitely got our money’s worth....

Jul 2020
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Manager

Relationship

We have been able to deal with the vendor's VP directly. We email regularly with Santa Rosa...

Jul 2020
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Manager

Relationship

The vendor hasn’t always sent us the best staff and consultants, but they have always taken care of...

Jul 2020
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Manager

Tools and Methodology

We have thrown Santa Rosa Consulting some curve balls with how we have wanted things to be staffed,...

Jul 2020
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CIO

Tools and Methodology

The project management was very tight. The coordination of documentation and resources was very...

Jul 2020
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CIO

Tools and Methodology

Part of the elbow-to-elbow team was a manager whose sole responsibility was to dispatch and manage...

Jul 2020
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CIO

Project Results

We had always planned on running things down to about 50% after a couple of weeks and then down to...

Jul 2020
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CIO

People and Knowledge

Santa Rosa Consulting's inexperience should have been more accounted for, and there should have been...

Jul 2020
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CIO

Tools and Methodology

We were very afraid at the go-live that if we didn’t get the community doctors trained for the...

Jul 2020
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CIO

Relationship

Santa Rosa Consulting has continued to be reliable and to provide good value and good partners. The...

Jul 2020
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CIO

People and Knowledge

The only thing I would say to Santa Rosa Consulting's leadership is to keep delivering good people....

Jul 2020
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CIO

Other Observations

Santa Rosa Consulting has put a lot of eggs in the basket of go-live support. They were preeminent...

Jul 2020
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Director

People and Knowledge

We have a fairly solid relationship with Santa Rosa Consulting. We identify our resource needs and...

Jan 2020
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Director

ROI and Cost

I find Santa Rosa Consulting to be very cost effective. There are huge benefits of having Santa Rosa...

Jan 2020
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Director

Project Results

My overall experience has been extremely positive. Santa Rosa Consulting's at-the-elbow-support...

Jan 2020
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Director

People and Knowledge

Santa Rosa Consulting generally provides very high-quality resources. When we encounter someone who...

Jan 2020
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Manager

People and Knowledge

Santa Rosa Consulting does exactly what they say they are going to do. They are very professional...

Oct 2019
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Manager

People and Knowledge

We have worked with Santa Rosa Consulting multiple times. We can just pick up the phone and call...

Oct 2019
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Manager

Project Results

We love working with Santa Rosa Consulting. They are a great group of people. They always do what...

Oct 2019
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Manager

Sales and Contracting

Everything that we contracted for was what they charged, and they didn't try to charge us for...

Oct 2019
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CIO

Project Results

We had a great experience with Santa Rosa Consulting during our go-live. I don't think we would have...

Aug 2019
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CIO

Project Results

Santa Rosa Consulting did a good job during the implementation. We didn’t have any problems with...

Apr 2019
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CIO

People and Knowledge

Had it not been for Santa Rosa Consulting, we probably would have flipped back to our previous...

Mar 2019
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CIO

Tools and Methodology

When over 100 people are involved in a project, there are always a couple of bad eggs. But Santa...

Mar 2019
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CIO

Other Observations

Santa Rosa Consulting brought some tools. The tools weren’t great, but the use of the tracking...

Mar 2019
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Director

Project Results

Santa Rosa consulting did a walk-through with us to better understand our layout and the complexity...

May 2018
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CIO

Tools and Methodology

The most impressive thing about Santa Rosa Consulting is their prescreen process. The people they...

May 2018
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Director

People and Knowledge

Santa Rosa Consulting's team was knowledgeable about our EMR. We had users that were new to the...

Apr 2018
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Director

People and Knowledge

Santa Rosa Consulting's at-the-elbow support was very knowledgeable. However, Santa Rosa Consulting...

Apr 2018
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Director

Other Observations

The quality of personnel from a services firm is always dependent on the individual people. We...

Apr 2018
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Director

Project Results

We weren’t happy with Santa Rosa Consulting. We originally chose a single vendor, but we heard some...

Apr 2018
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Director

People and Knowledge

It was challenging to get a holistic view of all of Santa Rosa Consulting’s support. We didn’t know...

Apr 2018
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Director

Tools and Methodology

We had a primary contact at Santa Rosa Consulting who would quickly fix staff problems. Some of...

Apr 2018
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Director

Tools and Methodology

We measure the success of a go-live by measuring a combination of our overall issue-resolution...

Apr 2018
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Director

Tools and Methodology

Santa Rosa Consulting managed their personnel well, although they didn’t select the right...

Apr 2018
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Director

Tools and Methodology

Santa Rosa Consulting did fine with their planning and logistics. They didn’t exceed our...

Apr 2018
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VP/Other Executive

Tools and Methodology

Santa Rosa Consulting was the most ethical and transparent consulting firm we have recently worked...

Mar 2018
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VP/Other Executive

Relationship

Santa Rosa Consulting was more willing to work with us and ensure our success than the other go-live...

Mar 2018
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CIO

Tools and Methodology

Santa Rosa Consulting knows how to manage a circus. The circus comes into town, Santa Rosa...

Feb 2018
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CIO

People and Knowledge

The feedback that I get from people is that Santa Rosa Consulting was great. There were a lot of...

Feb 2018
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Director

Win/Loss - Why they were selected (by current clients)

Our senior leadership was impressed with the quality and the knowledge of Santa Rosa Consulting...

Jan 2018
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Director

Project Results

Santa Rosa Consulting did a fabulous job with our recent go-live support. They make every project...

Jan 2018
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Director

People and Knowledge

The people from Santa Rosa are consistently top notch. Our internal training team is pretty hard to...

Jan 2018
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Director

Tools and Methodology

We had a budget issue with our go-live upgrade. We went to Santa Rosa Consulting, and they were...

Jan 2018
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Director

Tools and Methodology

We asked Santa Rosa Consulting on the fly for some unique reports and other last-minute projects....

Jan 2018
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Director

Relationship

The executives from Santa Rosa Consulting were great. Their leadership team came on-site and met...

Jan 2018
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Director

Tools and Methodology

Santa Rosa Consulting had a fabulous group-text communication. They sent out our communications...

Jan 2018
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Director

Project Results

My satisfaction with Santa Rosa Consulting is very high. Clinical managers would tell us that...

Jan 2018
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Director

Tools and Methodology

The financial work of the firm was quick and efficient. I loved that the bill was very detailed,...

Jan 2018
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Director

Other Observations

We only had a couple minor incidents of confusion with the firm, but it was resolved quickly. Out of...

Jan 2018
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Director

Tools and Methodology

Santa Rosa Consulting keeps their promises. They have high-quality people who have high integrity; I...

Dec 2017
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Manager

People and Knowledge

We used Santa Rosa Consulting for at-the-elbow support during an installation of our new technology,...

Oct 2017
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Manager

Tools and Methodology

Santa Rosa Consulting did a good job of handling certain things, such as the logistics. They also...

Oct 2017
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VP/Other Executive

People and Knowledge

Santa Rosa has gone through a major transition; all of the people we worked with in the past are...

Oct 2017
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