SAP BusinessObjects Business Intelligence Platform Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
KLAS VP VBC, Payer, and Core Solutions - Bradley Hunter
 
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User Commentary

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Director

Loyalty

Initially, we were only using the system for some of our reports. At one point, we had to choose...

Oct 2024
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Director

Culture, Value

In terms of costs, the vendor does a pretty standard maintenance increase every year, and we haven't...

Oct 2024
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Director

Product

We did an upgrade for the system a few years ago, and ever since that upgrade, we have had to try to...

Oct 2024
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Director

Loyalty

SAP isn't part of our long-term plans. I would like to take all of our content in SAP...

Oct 2024
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Director

Culture, Value

When I think about the money paid for delivering value to customers, there is the money we pay in...

Oct 2024
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Director

Product

The product is a reporting tool, and it does okay with that. It doesn't do a good job with...

Oct 2024
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Director

Product

Even though SAP makes the product nice for self-service reporting, using the tool is still...

Oct 2024
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Director

Relationship

The vendor would like all of their customers to move over to their cloud solution. We feel like...

Oct 2024
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Director

Operations, Product

The product is buggy. Its web intelligence does what it is supposed to do, but it isn't great. Our...

Oct 2024
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Director

Relationship

Our admins are the ones who bring most of our issues to the vendor by creating cases. Those cases...

Oct 2024
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Director

Product

Integration is super hard with the tool. That could be a result of us using an on-premises solution....

Oct 2024
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VP/Other Executive

Relationship

It is difficult to get past tier-one support at SAP. The tier-one support is just not very...

Jun 2024
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VP/Other Executive

Culture

At one point, we had no idea who our account representative at SAP was. We couldn’t even pay our...

Jun 2024
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VP/Other Executive

Product

Someone looking at SAP BusinessObjects should certainly only evaluate their cloud-native...

Jun 2024
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VP/Other Executive

Loyalty, Product

We have decided that SAP BusinessObjects is not our go-forward. Several years ago, we compared lots...

Jun 2024
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VP/Other Executive

Product

SAP BusinessObjects doesn’t have automatic upgrades; we do them ourselves. SAP's technology stack is...

Jun 2024
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Director

Loyalty, Product

It has been an interesting ride with SAP. When we started out, we were primarily a Crystal Reports...

Dec 2023
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Director

Operations

The development aspects of the product have been pretty dicey. We administer everything locally and...

Dec 2023
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Director

Culture, Relationship

From a customer-vendor relationship perspective, I have had multiple sales representatives with SAP....

Dec 2023
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Director

Relationship, Product

The biggest issue that I have with SAP BusinessObjects as an enterprise BI tool is technical. The...

Dec 2023
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Director

Product

The way that we can present our solution, product, or report to a customer is very limited in SAP...

Dec 2023
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Director

Loyalty

My scores for SAP BusinessObjects are pretty low, and I think that is just a reflection of what I...

Dec 2023
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Director

Relationship, Operations

I would bring up my concerns to SAP if anybody would talk to me. I don't have good engagement from...

Dec 2023
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