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User Commentary
Relationship, Product
The usability and user experience continue to be the top challenges with SAP ERP. Many feel that the...
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Loyalty
SAP ERP is older, but it does the job. It is the Cadillac of ERP solutions and is meeting our needs....
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Product
I have looked closely at S/4HANA. 70% of the transactions are virtually unchanged in S/4HANA. SAP...
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Loyalty, Value
We are moving to a third party because of the cost of SAP's product and because we are not getting...
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Product
We have a lot of challenges on the HR side, but the finance and supply chain sides are kind of...
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Loyalty, Relationship, Product
The end-user experience is still not as good. From the perspective of the millennials who are...
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Culture, Value
SAP is somewhat rigid in their negotiations. They should promote their product effectively. Maybe we...
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Loyalty, Relationship, Product
SAP has been consistent for decades. They are not one of those software companies that is constantly...
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Product
Our biggest pain point with SAP ERP is reporting. The current SAP ERP Central Component system lacks...
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Culture, Value
We don't get billed frequently, and SAP’s people are always willing to answer my questions about the...
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Culture
There are sometimes things that I would love to have SAP explain in layman's terms regarding the...
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Loyalty, Product
There are actually tons of things that our current system can do. Unfortunately, we can never...
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Relationship
The quality of the vendor’s support depends on who we get. SAP is a global company, and their...
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Relationship
SAP is very proactive. I have constant calls with our SAP account executive where we talk about pain...
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Relationship
I know SAP’s executives and see that at the SAP conferences. If I were unhappy, I could go all the...
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Relationship, Product
I have never had a really bad experience with SAP. Their overall strategy of utilizing the software...
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Loyalty
We are not going to switch away from SAP's product because we have invested too much into it. We...
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Relationship
SAP doesn’t have enough resources to deliver customizations as fast as people request them. But the...
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Product
If I were the person who got to pick the solution, I would have picked another product instead of...
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Product
SAP's product has always been great in terms of its ability to give us granular data, but getting to...
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Loyalty, Relationship, Value
I wouldn't jump in with SAP again. I would go through a process to check things out. However, I...
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Product, Value
The supply chain and financial pieces seem to work as advertised, and our people are pretty happy...
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Product
SAP ERP is not user-friendly or flexible. Integrating the system with other departments or products...
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Loyalty
SAP ERP wasn't meeting the system-wide needs that we had. The powers that be decided that we...
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Relationship
We contracted with a third-party company for support because working with SAP proper is not...
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Product
Our main challenge with SAP ERP is its ease of use. The on-premises system is clunky. Newcomers to...
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Relationship
Our leadership team has communicated with SAP about some difficult things, and that hasn't been...
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Loyalty, Relationship
SAP ERP is a robust, stable, great product. The vendor has expertise, but whenever we have needed...
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Culture, Relationship, Product
When SAP tries to bring the market pieces together or acquire other vendors and products, they put...
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