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SAP ERP
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User Commentary

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Manager

Relationship, Product

The usability and user experience continue to be the top challenges with SAP ERP. Many feel that the...

Sep 2023
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Manager

Loyalty

SAP ERP is older, but it does the job. It is the Cadillac of ERP solutions and is meeting our needs....

Sep 2023
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Manager

Product

I have looked closely at S/4HANA. 70% of the transactions are virtually unchanged in S/4HANA. SAP...

Sep 2023
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Director

Loyalty, Value

We are moving to a third party because of the cost of SAP's product and because we are not getting...

Aug 2023
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Director

Product

We have a lot of challenges on the HR side, but the finance and supply chain sides are kind of...

Aug 2023
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Director

Loyalty, Relationship, Product

The end-user experience is still not as good. From the perspective of the millennials who are...

Aug 2023
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Director

Culture, Value

SAP is somewhat rigid in their negotiations. They should promote their product effectively. Maybe we...

Aug 2023
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VP/Other Executive

Loyalty, Relationship, Product

SAP has been consistent for decades. They are not one of those software companies that is constantly...

Jul 2023
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VP/Other Executive

Product

Our biggest pain point with SAP ERP is reporting. The current SAP ERP Central Component system lacks...

Jul 2023
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VP/Other Executive

Culture, Value

We don't get billed frequently, and SAP’s people are always willing to answer my questions about the...

Jul 2023
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VP/Other Executive

Culture

There are sometimes things that I would love to have SAP explain in layman's terms regarding the...

Jul 2023
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VP/Other Executive

Loyalty, Product

There are actually tons of things that our current system can do. Unfortunately, we can never...

Jul 2023
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VP/Other Executive

Relationship

The quality of the vendor’s support depends on who we get. SAP is a global company, and their...

Jul 2023
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VP/Other Executive

Relationship

SAP is very proactive. I have constant calls with our SAP account executive where we talk about pain...

Jul 2023
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VP/Other Executive

Relationship

I know SAP’s executives and see that at the SAP conferences. If I were unhappy, I could go all the...

Jul 2023
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VP/Other Executive

Relationship, Product

I have never had a really bad experience with SAP. Their overall strategy of utilizing the software...

Jul 2023
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Manager

Loyalty

We are not going to switch away from SAP's product because we have invested too much into it. We...

Nov 2022
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Manager

Relationship

SAP doesn’t have enough resources to deliver customizations as fast as people request them. But the...

Nov 2022
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Manager

Product

If I were the person who got to pick the solution, I would have picked another product instead of...

Nov 2022
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Manager

Product

SAP's product has always been great in terms of its ability to give us granular data, but getting to...

Oct 2022
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Manager

Loyalty, Relationship, Value

I wouldn't jump in with SAP again. I would go through a process to check things out. However, I...

Oct 2022
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Manager

Product, Value

The supply chain and financial pieces seem to work as advertised, and our people are pretty happy...

Oct 2022
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Manager

Product

SAP ERP is not user-friendly or flexible. Integrating the system with other departments or products...

Oct 2022
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Manager

Loyalty

SAP ERP wasn't meeting the system-wide needs that we had. The powers that be decided that we...

Oct 2022
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Manager

Relationship

We contracted with a third-party company for support because working with SAP proper is not...

Oct 2022
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Director

Product

Our main challenge with SAP ERP is its ease of use. The on-premises system is clunky. Newcomers to...

Oct 2022
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Director

Relationship

Our leadership team has communicated with SAP about some difficult things, and that hasn't been...

Oct 2022
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Director

Loyalty, Relationship

SAP ERP is a robust, stable, great product. The vendor has expertise, but whenever we have needed...

Oct 2022
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Manager

Culture, Relationship, Product

When SAP tries to bring the market pieces together or acquire other vendors and products, they put...

Oct 2022
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