SAP ERP
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Future Outlook

We are not going to switch away from SAP's product because we have invested too much into it. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

SAP doesn’t have enough resources to deliver customizations as fast as people request them. But the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I were the person who got to pick the solution, I would have picked another product instead of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I have never worked in any place that could afford SAP. I think that is the biggest reason SAP is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are several months into our go-live and are still not functioning without extra people doing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

SAP's product has always been great in terms of its ability to give us granular data, but getting to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I wouldn't jump in with SAP again. I would go through a process to check things out. However, I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The supply chain and financial pieces seem to work as advertised, and our people are pretty happy...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

SAP ERP is not user-friendly or flexible. Integrating the system with other departments or products...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

SAP ERP wasn't meeting the system-wide needs that we had. The powers that be decided that we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We contracted with a third-party company for support because working with SAP proper is not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Our main challenge with SAP ERP is its ease of use. The on-premises system is clunky. Newcomers to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our leadership team has communicated with SAP about some difficult things, and that hasn't been...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

SAP ERP is a robust, stable, great product. The vendor has expertise, but whenever we have needed...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

When SAP tries to bring the market pieces together or acquire other vendors and products, they put...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we encounter problems with the product, the support and timeliness of the person helping us...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are planning to transition to SAP S/4HANA Cloud. However, the road map for making that transition...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have used SAP ERP for a long time. Over time, our health system has expanded significantly in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If I were buying an ERP again, I might choose SAP ERP, but the decision would not be a slam dunk; I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

SAP has been there when we have needed them. We haven't run into many big problems where we have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I am excited and optimistic about things with SAP because of all the new functionality SAP ERP has...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Some of the functionality is very cumbersome and not very useful because it is on premises. Going to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

There are difficulties with SAP ERP from a user perspective because users think they have to be tech...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I believe SAP was concentrating on certain industries in the past. Their original industry was...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Because of SAP ERP, our financials are more accurate. There is less paper and less reconciliation...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

From a procurement and materials management perspective, we are now able to track what materials we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a lot of our own on-site programmers that customize the system for our needs. I am not sure...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For our end users, the HR and payroll tool is a complicated system. Managers call me with questions...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In the system, the icons and their meanings are not consistent. When I am doing something in the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Those of us who live and breathe the HR and payroll tool think it is a great system. We have so much...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The technology pieces of SAP’s cloud-based model are okay, but the use cases of how people are going...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

SAP was horrible when it came to helping us through issues. They knew they were dancing on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles