SAP ERP Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Operations, Product

Once we finished our initial go-live, the system was very easy to use. There is nothing that we need...

Jan 2024
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VP/Other Executive

Product

A big thing that we would like to see in the system would be a chain of custody in the supply chain...

Jan 2024
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CFO

Value

We naturally think we are being nickel-and-dimed by everybody, but SAP has been fair. Things came up...

Nov 2023
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CFO

Product

People are reluctant to change, so it is hard to judge whether the learning curve is due to the...

Nov 2023
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CFO

Loyalty

We are optimistic. We went right to SAP S/4HANA, which is a private cloud. I hear from other people...

Nov 2023
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CFO

Product, Value

We have a high volume of transactions, so with the SAP S/4HANA database, we need more and more...

Nov 2023
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CIO

Relationship

SAP is a company that doesn’t understand healthcare, so our opportunities to do better with SAP have...

Nov 2023
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CIO

Relationship, Operations

SAP doesn’t support setting up their stuff, so we have to use third parties to help us, and when we...

Nov 2023
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CIO

Product

SAP ERP isn’t an awful tool per se. It is just very complex and different from the way healthcare...

Nov 2023
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Manager

Relationship, Product

The usability and user experience continue to be the top challenges with SAP ERP. Many feel that the...

Sep 2023
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Manager

Loyalty

SAP ERP is older, but it does the job. It is the Cadillac of ERP solutions and is meeting our needs....

Sep 2023
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Manager

Product

I have looked closely at S/4HANA. 70% of the transactions are virtually unchanged in S/4HANA. SAP...

Sep 2023
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Director

Loyalty, Value

We are moving to a third party because of the cost of SAP's product and because we are not getting...

Aug 2023
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Director

Product

We have a lot of challenges on the HR side, but the finance and supply chain sides are kind of...

Aug 2023
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Director

Loyalty, Relationship, Product

The end-user experience is still not as good. From the perspective of the millennials who are...

Aug 2023
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Director

Culture, Value

SAP is somewhat rigid in their negotiations. They should promote their product effectively. Maybe we...

Aug 2023
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VP/Other Executive

Loyalty, Relationship, Product

SAP has been consistent for decades. They are not one of those software companies that is constantly...

Jul 2023
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VP/Other Executive

Product

Our biggest pain point with SAP ERP is reporting. The current SAP ERP Central Component system lacks...

Jul 2023
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VP/Other Executive

Culture, Value

We don't get billed frequently, and SAP’s people are always willing to answer my questions about the...

Jul 2023
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VP/Other Executive

Culture

There are sometimes things that I would love to have SAP explain in layman's terms regarding the...

Jul 2023
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VP/Other Executive

Loyalty, Product

There are actually tons of things that our current system can do. Unfortunately, we can never...

Jul 2023
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VP/Other Executive

Relationship

The quality of the vendor’s support depends on who we get. SAP is a global company, and their...

Jul 2023
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VP/Other Executive

Relationship

SAP is very proactive. I have constant calls with our SAP account executive where we talk about pain...

Jul 2023
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VP/Other Executive

Relationship

I know SAP’s executives and see that at the SAP conferences. If I were unhappy, I could go all the...

Jul 2023
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VP/Other Executive

Relationship, Product

I have never had a really bad experience with SAP. Their overall strategy of utilizing the software...

Jul 2023
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