SAP SuccessFactors Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

We are highly dissatisfied with the product’s mentoring element. It is poorly designed. We have...

Nov 2023
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Director

Product

The product feels fairly old school and hard to navigate. A frontline nurse goes in maybe a couple...

Nov 2023
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Director

Relationship

We have a representative that we meet with regularly, and they show us the vendor’s road map, but...

Nov 2023
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Director

Relationship

We have a client representative we meet with regularly. We point out our issues, and they apologize...

Nov 2023
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Director

Product

We have had the product for a while, and it has become ingrained into the daily work of our leaders;...

Nov 2023
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Director

Culture, Value

I equate the software to LEGO bricks. We bought the box from SAP, but when we dumped it out, we...

Nov 2023
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CFO

Product

The best parts of the product are the functionality and the fact that all the various modules are...

Nov 2023
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CFO

Product

Benefitfocus is the benefits component of SAP SuccessFactors, and I think HR swapped that out with...

Nov 2023
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CFO

Operations

Our implementation partner is really doing the handoffs for the SAP training. The training is always...

Nov 2023
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CFO

Loyalty, Value

We have gotten ROI process improvement. The product is expensive and is a big investment, but it is...

Nov 2023
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Director

Product

I would like to see SAP make it easier to get information out of the system. They should provide...

Oct 2023
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Director

Product

We are only using the vendor's LMS module. There really isn’t any interoperability. Also, getting...

Oct 2023
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Director

Product, Value

In the learning space, it is hard to measure tangible outcomes. A lot of our learning is regulatory...

Oct 2023
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Director

Relationship, Value

We pay extra for SAP's preferred success program, and it has been excellent. If I have an issue, I...

Oct 2023
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Director

Loyalty, Relationship

Over the past couple of years, SAP has made strides in improving the product. There are some major...

Oct 2023
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Manager

Relationship

When we need the vendor to get involved, they get involved. When we escalate issues, we get responses....

Oct 2023
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Manager

Operations, Product

We know what the product can do, but it sometimes takes a lot of effort to get it to do the things...

Oct 2023
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Manager

Loyalty

One thing that holds SAP SuccessFactors back is that the vendor bought some of their other systems...

Oct 2023
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Manager

Operations, Product

SAP SuccessFactors had some technical limitations that required us to implement their solution in an...

Sep 2023
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Manager

Product

Reporting and integration have been some of our biggest challenges. It is difficult to combine the...

Sep 2023
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Manager

Product

SAP SuccessFactors has moved us forward from our earlier manual and paper process. Performance...

Sep 2023
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Director

Value

We would probably not buy the product again because the integrations are so bad.

Sep 2023
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Director

Relationship

SAP is careful when they do road maps to ensure they properly set expectations. They will not give...

Sep 2023
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Director

Operations, Product

The reliability is pretty good. The system meets a lot of needs, but there are some things I don’t...

Sep 2023
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Director

Product

There are some functionality gaps. We looked closely at one of the functionalities and found it very...

Sep 2023
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Director

Relationship

We receive good support, but we pay extra for the platinum support. Our customer support manager is...

Sep 2023
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Director

Value

We pay a lot of money for the solution. We have to pay SAP and their partners for certain things...

Sep 2023
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Director

Product

SAP SuccessFactors is a system worth looking at. However, in many ways, a lot of systems provide the...

Aug 2023
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Director

Operations, Product

Our organization’s approach to education is not very dynamic, so the product fits our needs. It...

Aug 2023
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Director

Product

The vendor has made some enhancements to the interface, but those have mostly been cosmetic. Nothing...

Aug 2023
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Director

Product

SAP SuccessFactors' performance management piece is much better than what we were using, but there...

Aug 2023
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Director

Relationship

We have a good relationship with our account executive. They are always trying to make us aware of...

Aug 2023
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Director

Operations, Product

The learning hub provides an okay introduction to the product and gets new hires familiar with some...

Aug 2023
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Director

Relationship, Product

There are some nuances and quirks to the product. It doesn't quite hit the mark for what we are...

Aug 2023
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Director

Product

We have struggled with the product integrating with a lot of other learning systems and platforms....

Aug 2023
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Director

Relationship

Right now, I am neutral about SAP’s performance. They are good at providing customer service, having...

Aug 2023
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Director

Operations, Product

One big challenge with the product is the way it was installed initially. Even though we have the...

Aug 2023
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