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SuccessFactors Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
Anytime we requested a change, it took forever for the change to be made. I will miss the...
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Manager
Functionality and Upgrades
Delivering new technology is challenging. The vendor prides themselves on providing updates to meet...
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Manager
Service and Support
The vendor’s support has been awful for years. Getting the support that we need takes far too long....
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Manager
Service and Support
We purchased SAP’s preferred care support model. Having an actual customer support manager working...
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Manager
ROI / Cost (care and feeding)
I don’t think SuccessFactors is really worth the money. I wouldn’t pay what we are paying for the...
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Manager
Service and Support
SAP does a really good job of trying to reach out. They have newsletters that they make sure we are...
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Manager
Future Outlook
We will be switching off SuccessFactors in an effort to align everything onto one new platform....
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Manager
Other Observations & Comments
For SuccessFactors, we did use a third-party implementation partner, and that was a bad experience...
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Manager
Functionality and Upgrades
One of the biggest challenges with SuccessFactors is the vendor advertised a fully integrated...
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Manager
Interfacing and Integration
I would almost say that integration and interoperability are not applicable. We are in a situation...
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Manager
Technology
The product is fairly intuitive. When I think about the user interface, there are certain things...
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Manager
Future Outlook
The system's environment has been very stable and is highly available. A while back, there were some...
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Manager
Lessons Learned
If we were purchasing the SAP system at the same time we were purchasing another system, we wouldn't...
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Manager
Relationship
I don't know of any cases where SAP has promised something and the promise has been broken. SAP is...
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Manager
Service and Support
The biggest negative that I hear from my group is that when there is a problem, it goes into the...
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Manager
Lessons Learned
I would recommend the system if the organization wants to use SAP's full platform. One disadvantage...
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Manager
Future Outlook
The long-term plan is to move over to another vendor's product and away from SuccessFactors. The...
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Manager
Other Observations & Comments
The level of support has mostly been influenced by the customer care representatives that are...
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Manager
Sales and Contracting
The product tends to be mature, and we like the fact that the releases are now twice a year instead...
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Director
Relationship
The vendor has been pretty good about keeping their promises. We have a really good customer service...
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Director
Implementation and Training
We have open access to the vendor's training materials, and that is awesome. I want to give the...
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Director
Other Observations & Comments
We have some complex issues, and sometimes we can get a bit of a runaround from the support people....
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Director
Lessons Learned
My recommendations are always conditional because the system has to fit the organization, but I...
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Director
Functionality and Upgrades
The vendor has invested quite a bit of time in the user interface and has made a pretty simple one....
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Director
Service and Support
Since we have had the system, we have seen a pretty dramatic improvement in the service relationship...
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