SuccessFactors Comments

 

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User Commentary

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Manager

Functionality and Upgrades

Delivering new technology is challenging. The vendor prides themselves on providing updates to meet...

Jul 2020
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Manager

Service and Support

The vendor’s support has been awful for years. Getting the support that we need takes far too long....

Jul 2020
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Manager

Service and Support

We purchased SAP’s preferred care support model. Having an actual customer support manager working...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I don’t think SuccessFactors is really worth the money. I wouldn’t pay what we are paying for the...

Jul 2020
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Manager

Service and Support

SAP does a really good job of trying to reach out. They have newsletters that they make sure we are...

Jul 2020
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Manager

Future Outlook

We will be switching off SuccessFactors in an effort to align everything onto one new platform....

Jul 2020
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Manager

Other Observations & Comments

For SuccessFactors, we did use a third-party implementation partner, and that was a bad experience...

Jul 2020
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Manager

Functionality and Upgrades

One of the biggest challenges with SuccessFactors is the vendor advertised a fully integrated...

Jul 2020
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Manager

Interfacing and Integration

I would almost say that integration and interoperability are not applicable. We are in a situation...

Jul 2020
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Manager

Technology

The product is fairly intuitive. When I think about the user interface, there are certain things...

Jul 2020
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Manager

Future Outlook

The system's environment has been very stable and is highly available. A while back, there were some...

Apr 2020
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Manager

Lessons Learned

If we were purchasing the SAP system at the same time we were purchasing another system, we wouldn't...

Apr 2020
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Manager

Relationship

I don't know of any cases where SAP has promised something and the promise has been broken. SAP is...

Apr 2020
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Manager

Service and Support

The biggest negative that I hear from my group is that when there is a problem, it goes into the...

Apr 2020
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Manager

Lessons Learned

I would recommend the system if the organization wants to use SAP's full platform. One disadvantage...

Apr 2020
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Manager

Future Outlook

The long-term plan is to move over to another vendor's product and away from SuccessFactors. The...

Apr 2020
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Manager

Other Observations & Comments

The level of support has mostly been influenced by the customer care representatives that are...

Apr 2020
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Manager

Sales and Contracting

The product tends to be mature, and we like the fact that the releases are now twice a year instead...

Apr 2020
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Director

Relationship

The vendor has been pretty good about keeping their promises. We have a really good customer service...

Feb 2020
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Director

Implementation and Training

We have open access to the vendor's training materials, and that is awesome. I want to give the...

Feb 2020
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Director

Other Observations & Comments

We have some complex issues, and sometimes we can get a bit of a runaround from the support people....

Feb 2020
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Director

Lessons Learned

My recommendations are always conditional because the system has to fit the organization, but I...

Feb 2020
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Director

Functionality and Upgrades

The vendor has invested quite a bit of time in the user interface and has made a pretty simple one....

Feb 2020
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Director

Service and Support

Since we have had the system, we have seen a pretty dramatic improvement in the service relationship...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

For an all-in-one platform, the solution’s individual modules aren’t that bad. They are not the best...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Some of the recent changes that SAP has rolled out have caused issues. The consolidation of external...

Jan 2020
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Director

Future Outlook

We will be separating from SuccessFactors and will no longer be using the software. We are moving to...

Dec 2019
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Director

Functionality and Upgrades

We have been using the system as a standard software application for performance management. There...

Dec 2019
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Director

Interfacing and Integration

The system is a standalone product that has very little connection to our health system's...

Dec 2019
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Director

Implementation and Training

The training that I have seen has been more focused on the analysts and the administrators of the...

Dec 2019
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Director

Service and Support

My biggest issue with the vendor is their responsiveness to issues and concerns that we have. The...

Dec 2019
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Manager

Service and Support

SuccessFactors' support is awful. I wish I could say otherwise. If we did not have the SAP Preferred...

Oct 2019
 Helpful

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Manager

Relationship

Our customer engagement executive does a good job of providing us with information on how the...

Oct 2019
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Manager

Functionality and Upgrades

I wouldn’t say we are really using SuccessFactors to drive outcomes. We are getting candidates from...

Oct 2019
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Manager

Functionality and Upgrades

SuccessFactors offers a very good performance management module, but with the way a lot of vendors...

Oct 2019
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Manager

Functionality and Upgrades

Not all that glitters is gold. SuccessFactors has a really slick user interface that is really...

Oct 2019
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Manager

Implementation and Training

We had a very poor implementation partner that derailed the implementation and performance for...

Oct 2019
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Manager

Relationship

As part of our preferred care support program, our customer support manager does a good job of...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

SAP doesn’t work directly with us on the upgrades or what should be in upcoming upgrades. Getting...

Oct 2019
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Manager

Technology

SAP has a tool that can be used to pull data out of the system and push it to other network...

Oct 2019
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Manager

Functionality and Upgrades

The reporting platform is not strong. SAP requires us to use their built-in reporting platform to...

Oct 2019
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Manager

Functionality and Upgrades

Recruiting and onboarding are two separate platforms that SAP is trying to merge together, but they...

Oct 2019
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Manager

Functionality and Upgrades

This is probably the same for all cloud platforms, but in some cases, some of the delivered user...

Oct 2019
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Manager

Functionality and Upgrades

SuccessFactors is probably the strongest performance management solution I have seen. We also use...

Oct 2019
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Manager

Relationship

SAP has done an excellent job with their support program known as SAP Preferred Care. We have a...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

The biggest benefit of SuccessFactors is the cross-visibility of information. If we do total goal...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

I would like to see SAP improve on the amount of time it takes to make a change in the software.

Sep 2019
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Director

Service and Support

SuccessFactors is not well supported locally. Things take a long time because the system is...

Sep 2019
 Helpful

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Director

Other Observations & Comments

I don’t know whether I would recommend SuccessFactors.

Sep 2019
 Helpful

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Manager

Service and Support

Regardless of whether a situation involves a new implementation or change requests, things have been...

Jan 2019
 Helpful

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Manager

Service and Support

The only way I get any kind of help or assistance for SuccessFactors is when I go through the...

Jan 2019
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Manager

Functionality and Upgrades

There are a lot of features and functionalities in SuccessFactors. It looks like a very robust...

Jan 2019
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Manager

Functionality and Upgrades

We wanted to get our money back from SAP because we bought software for SuccessFactors that wasn't...

Jan 2019
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Manager

Functionality and Upgrades

My biggest challenge with SuccessFactors relates to the complexity of the system. When a system has...

Jan 2019
 Helpful

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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

As we were evaluating new cloud-based ERP suites, we found that SuccessFactors was a bit different....

Nov 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

By getting SuccessFactors, we have been able to standardize performance and goals across the...

Oct 2018
 Helpful

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Manager

Service and Support

When we place support tickets with SAP, the support people sometimes pass tickets off to the...

Oct 2018
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Manager

Functionality and Upgrades

When SAP does quarterly releases and deploys upgrades to the system, changes sometimes affect things...

Oct 2018
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Manager

Functionality and Upgrades

The system seems to be solid. We would make a few tweaks if we could, but it is certainly working...

Sep 2018
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Manager

Interfacing and Integration

We have used the recruiting module; our previous system was very good on the back end but did not...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

SAP is currently working on deploying a new onboarding module for the same platform that the...

Sep 2018
 Helpful

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Manager

Relationship

SAP is a partner, and we pay for that partnership. They provide both a customer support manager,...

Sep 2018
 Helpful

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Manager

Service and Support

The first level of support continues to be problematic. I have to take things to my customer support...

Sep 2018
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Manager

Functionality and Upgrades

A challenge for us is that there are certain aspects of the system that clients are not allowed to...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

The compensation and variable-pay modules in SuccessFactors are workable, but they don't really meet...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

I want one system for both core HR and talent management, and I don't think SuccessFactors is good...

Sep 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

SAP avoids charging for every little thing. In some situations, we have had to make minor tweaks to...

Sep 2018
 Helpful

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Manager

Implementation and Training

SAP did not implement the system well at all. The implementation was the worst implementation I have...

Sep 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We like SuccessFactors because it makes our process electronic and trackable. It has made some types...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

Support from SAP has gone back and forth. When we first got SuccessFactors, we didn’t have a...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

Some of our support tickets have been open for months. Some things don’t transfer like they should....

Apr 2018
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Analyst/Coordinator

Service and Support

My best contact at SAP isn’t very tech savvy and can’t help me with my technical issues. That person...

Apr 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

SAP usually has one big fee that covers everything, but we also use third-party consultants to help...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

SuccessFactors is easy to use, but my people complain about it. They don’t use it as often as I do....

Apr 2018
 Helpful

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Director

Functionality and Upgrades

The talent-related capabilities in SuccessFactors are excellent. SAP has been very innovative and...

Apr 2018
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Director

Technology

SAP is currently outpacing us in terms of innovation. There are things, such as mentor programming,...

Apr 2018
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Director

Functionality and Upgrades

The reporting in SuccessFactors has been a pain point, and last year really hurt us. Things still...

Apr 2018
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Director

Functionality and Upgrades

The fact that we have one tool for onboarding, two tools we could use for the talent side and some...

Apr 2018
 Helpful

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Director

Lessons Learned

Our organization has evolved over time. If we were to start over with SuccessFactors, we would...

Apr 2018
 Helpful

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Director

Service and Support

One struggle we always have with software as a service and one of the pain points of SuccessFactors...

Apr 2018
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Director

Interfacing and Integration

Some of the recruiting functionality is great, but some of the details can be a little clunky. The...

Apr 2018
 Helpful

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Director

Service and Support

The onboarding piece of SuccessFactors could be better, but it is going to get better. The talent...

Apr 2018
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Director

Functionality and Upgrades

Our experience with using SuccessFactors has been good. We have customized it to meet our needs....

Apr 2018
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Director

Service and Support

The support process is very siloed. The support people don’t understand our integration points. It...

Apr 2018