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SAP SuccessFactors Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
SAP's support team has been good. We have gotten good responses on the support tickets that we have...
SAP has updated the learning interface in SAP SuccessFactors. It is an improved interface, but it is...
We do have an integration of a sort from SAP with a data extract that they provide us with. We have...
We used to pay for the preferred success model from SAP that was supposed to give us faster and more...
Commentary Summary
Comment Type Breakout