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User Commentary
Product
We are highly dissatisfied with the product’s mentoring element. It is poorly designed. We have...
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Product
The product feels fairly old school and hard to navigate. A frontline nurse goes in maybe a couple...
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Relationship
We have a representative that we meet with regularly, and they show us the vendor’s road map, but...
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Relationship
We have a client representative we meet with regularly. We point out our issues, and they apologize...
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Product
We have had the product for a while, and it has become ingrained into the daily work of our leaders;...
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Culture, Value
I equate the software to LEGO bricks. We bought the box from SAP, but when we dumped it out, we...
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Product
The best parts of the product are the functionality and the fact that all the various modules are...
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Product
Benefitfocus is the benefits component of SAP SuccessFactors, and I think HR swapped that out with...
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Operations
Our implementation partner is really doing the handoffs for the SAP training. The training is always...
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Loyalty, Value
We have gotten ROI process improvement. The product is expensive and is a big investment, but it is...
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Product
I would like to see SAP make it easier to get information out of the system. They should provide...
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Product
We are only using the vendor's LMS module. There really isn’t any interoperability. Also, getting...
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Product, Value
In the learning space, it is hard to measure tangible outcomes. A lot of our learning is regulatory...
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Relationship, Value
We pay extra for SAP's preferred success program, and it has been excellent. If I have an issue, I...
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Loyalty, Relationship
Over the past couple of years, SAP has made strides in improving the product. There are some major...
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Relationship
When we need the vendor to get involved, they get involved. When we escalate issues, we get responses....
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Operations, Product
We know what the product can do, but it sometimes takes a lot of effort to get it to do the things...
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Loyalty
One thing that holds SAP SuccessFactors back is that the vendor bought some of their other systems...
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Operations, Product
SAP SuccessFactors had some technical limitations that required us to implement their solution in an...
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Product
Reporting and integration have been some of our biggest challenges. It is difficult to combine the...
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Product
SAP SuccessFactors has moved us forward from our earlier manual and paper process. Performance...
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Value
We would probably not buy the product again because the integrations are so bad.
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Relationship
SAP is careful when they do road maps to ensure they properly set expectations. They will not give...
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Operations, Product
The reliability is pretty good. The system meets a lot of needs, but there are some things I don’t...
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Product
There are some functionality gaps. We looked closely at one of the functionalities and found it very...
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Relationship
We receive good support, but we pay extra for the platinum support. Our customer support manager is...
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Value
We pay a lot of money for the solution. We have to pay SAP and their partners for certain things...
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Product
SAP SuccessFactors is a system worth looking at. However, in many ways, a lot of systems provide the...
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Operations, Product
Our organization’s approach to education is not very dynamic, so the product fits our needs. It...
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Product
The vendor has made some enhancements to the interface, but those have mostly been cosmetic. Nothing...
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Product
SAP SuccessFactors' performance management piece is much better than what we were using, but there...
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Relationship
We have a good relationship with our account executive. They are always trying to make us aware of...
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Operations, Product
The learning hub provides an okay introduction to the product and gets new hires familiar with some...
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Relationship, Product
There are some nuances and quirks to the product. It doesn't quite hit the mark for what we are...
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Product
We have struggled with the product integrating with a lot of other learning systems and platforms....
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Relationship
Right now, I am neutral about SAP’s performance. They are good at providing customer service, having...
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Operations, Product
One big challenge with the product is the way it was installed initially. Even though we have the...
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