Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
SuccessFactors Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
Delivering new technology is challenging. The vendor prides themselves on providing updates to meet...
Login or Create an Account to see details.
Manager
Service and Support
The vendor’s support has been awful for years. Getting the support that we need takes far too long....
Login or Create an Account to see details.
Manager
Service and Support
We purchased SAP’s preferred care support model. Having an actual customer support manager working...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I don’t think SuccessFactors is really worth the money. I wouldn’t pay what we are paying for the...
Login or Create an Account to see details.
Manager
Service and Support
SAP does a really good job of trying to reach out. They have newsletters that they make sure we are...
Login or Create an Account to see details.
Manager
Future Outlook
We will be switching off SuccessFactors in an effort to align everything onto one new platform....
Login or Create an Account to see details.
Manager
Other Observations & Comments
For SuccessFactors, we did use a third-party implementation partner, and that was a bad experience...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
One of the biggest challenges with SuccessFactors is the vendor advertised a fully integrated...
Login or Create an Account to see details.
Manager
Interfacing and Integration
I would almost say that integration and interoperability are not applicable. We are in a situation...
Login or Create an Account to see details.
Manager
Technology
The product is fairly intuitive. When I think about the user interface, there are certain things...
Login or Create an Account to see details.
Manager
Future Outlook
The system's environment has been very stable and is highly available. A while back, there were some...
Login or Create an Account to see details.
Manager
Lessons Learned
If we were purchasing the SAP system at the same time we were purchasing another system, we wouldn't...
Login or Create an Account to see details.
Manager
Relationship
I don't know of any cases where SAP has promised something and the promise has been broken. SAP is...
Login or Create an Account to see details.
Manager
Service and Support
The biggest negative that I hear from my group is that when there is a problem, it goes into the...
Login or Create an Account to see details.
Manager
Lessons Learned
I would recommend the system if the organization wants to use SAP's full platform. One disadvantage...
Login or Create an Account to see details.
Manager
Future Outlook
The long-term plan is to move over to another vendor's product and away from SuccessFactors. The...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The level of support has mostly been influenced by the customer care representatives that are...
Login or Create an Account to see details.
Manager
Sales and Contracting
The product tends to be mature, and we like the fact that the releases are now twice a year instead...
Login or Create an Account to see details.
Director
Relationship
The vendor has been pretty good about keeping their promises. We have a really good customer service...
Login or Create an Account to see details.
Director
Implementation and Training
We have open access to the vendor's training materials, and that is awesome. I want to give the...
Login or Create an Account to see details.
Director
Other Observations & Comments
We have some complex issues, and sometimes we can get a bit of a runaround from the support people....
Login or Create an Account to see details.
Director
Lessons Learned
My recommendations are always conditional because the system has to fit the organization, but I...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The vendor has invested quite a bit of time in the user interface and has made a pretty simple one....
Login or Create an Account to see details.
Director
Service and Support
Since we have had the system, we have seen a pretty dramatic improvement in the service relationship...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
For an all-in-one platform, the solution’s individual modules aren’t that bad. They are not the best...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Some of the recent changes that SAP has rolled out have caused issues. The consolidation of external...
Login or Create an Account to see details.
Director
Future Outlook
We will be separating from SuccessFactors and will no longer be using the software. We are moving to...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We have been using the system as a standard software application for performance management. There...
Login or Create an Account to see details.
Director
Interfacing and Integration
The system is a standalone product that has very little connection to our health system's...
Login or Create an Account to see details.
Director
Implementation and Training
The training that I have seen has been more focused on the analysts and the administrators of the...
Login or Create an Account to see details.
Director
Service and Support
My biggest issue with the vendor is their responsiveness to issues and concerns that we have. The...
Login or Create an Account to see details.
Manager
Service and Support
SuccessFactors' support is awful. I wish I could say otherwise. If we did not have the SAP Preferred...
Login or Create an Account to see details.
Manager
Relationship
Our customer engagement executive does a good job of providing us with information on how the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I wouldn’t say we are really using SuccessFactors to drive outcomes. We are getting candidates from...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
SuccessFactors offers a very good performance management module, but with the way a lot of vendors...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Not all that glitters is gold. SuccessFactors has a really slick user interface that is really...
Login or Create an Account to see details.
Manager
Implementation and Training
We had a very poor implementation partner that derailed the implementation and performance for...
Login or Create an Account to see details.
Manager
Relationship
As part of our preferred care support program, our customer support manager does a good job of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
SAP doesn’t work directly with us on the upgrades or what should be in upcoming upgrades. Getting...
Login or Create an Account to see details.
Manager
Technology
SAP has a tool that can be used to pull data out of the system and push it to other network...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The reporting platform is not strong. SAP requires us to use their built-in reporting platform to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Recruiting and onboarding are two separate platforms that SAP is trying to merge together, but they...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
This is probably the same for all cloud platforms, but in some cases, some of the delivered user...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
SuccessFactors is probably the strongest performance management solution I have seen. We also use...
Login or Create an Account to see details.
Manager
Relationship
SAP has done an excellent job with their support program known as SAP Preferred Care. We have a...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The biggest benefit of SuccessFactors is the cross-visibility of information. If we do total goal...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would like to see SAP improve on the amount of time it takes to make a change in the software.
Login or Create an Account to see details.
Director
Service and Support
SuccessFactors is not well supported locally. Things take a long time because the system is...
Login or Create an Account to see details.
Director
Other Observations & Comments
I don’t know whether I would recommend SuccessFactors.
Login or Create an Account to see details.
Manager
Service and Support
Regardless of whether a situation involves a new implementation or change requests, things have been...
Login or Create an Account to see details.
Manager
Service and Support
The only way I get any kind of help or assistance for SuccessFactors is when I go through the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are a lot of features and functionalities in SuccessFactors. It looks like a very robust...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We wanted to get our money back from SAP because we bought software for SuccessFactors that wasn't...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
My biggest challenge with SuccessFactors relates to the complexity of the system. When a system has...
Login or Create an Account to see details.
VP/Other Executive
Win/Loss - Why they were selected (by current clients)
As we were evaluating new cloud-based ERP suites, we found that SuccessFactors was a bit different....
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
By getting SuccessFactors, we have been able to standardize performance and goals across the...
Login or Create an Account to see details.
Manager
Service and Support
When we place support tickets with SAP, the support people sometimes pass tickets off to the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When SAP does quarterly releases and deploys upgrades to the system, changes sometimes affect things...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system seems to be solid. We would make a few tweaks if we could, but it is certainly working...
Login or Create an Account to see details.
Manager
Interfacing and Integration
We have used the recruiting module; our previous system was very good on the back end but did not...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
SAP is currently working on deploying a new onboarding module for the same platform that the...
Login or Create an Account to see details.
Manager
Relationship
SAP is a partner, and we pay for that partnership. They provide both a customer support manager,...
Login or Create an Account to see details.
Manager
Service and Support
The first level of support continues to be problematic. I have to take things to my customer support...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
A challenge for us is that there are certain aspects of the system that clients are not allowed to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The compensation and variable-pay modules in SuccessFactors are workable, but they don't really meet...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I want one system for both core HR and talent management, and I don't think SuccessFactors is good...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
SAP avoids charging for every little thing. In some situations, we have had to make minor tweaks to...
Login or Create an Account to see details.
Manager
Implementation and Training
SAP did not implement the system well at all. The implementation was the worst implementation I have...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We like SuccessFactors because it makes our process electronic and trackable. It has made some types...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Support from SAP has gone back and forth. When we first got SuccessFactors, we didn’t have a...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Some of our support tickets have been open for months. Some things don’t transfer like they should....
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
My best contact at SAP isn’t very tech savvy and can’t help me with my technical issues. That person...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
SAP usually has one big fee that covers everything, but we also use third-party consultants to help...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
SuccessFactors is easy to use, but my people complain about it. They don’t use it as often as I do....
Login or Create an Account to see details.
Director
Functionality and Upgrades
The talent-related capabilities in SuccessFactors are excellent. SAP has been very innovative and...
Login or Create an Account to see details.
Director
Technology
SAP is currently outpacing us in terms of innovation. There are things, such as mentor programming,...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The reporting in SuccessFactors has been a pain point, and last year really hurt us. Things still...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The fact that we have one tool for onboarding, two tools we could use for the talent side and some...
Login or Create an Account to see details.
Director
Lessons Learned
Our organization has evolved over time. If we were to start over with SuccessFactors, we would...
Login or Create an Account to see details.
Director
Service and Support
One struggle we always have with software as a service and one of the pain points of SuccessFactors...
Login or Create an Account to see details.
Director
Interfacing and Integration
Some of the recruiting functionality is great, but some of the details can be a little clunky. The...
Login or Create an Account to see details.
Director
Service and Support
The onboarding piece of SuccessFactors could be better, but it is going to get better. The talent...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Our experience with using SuccessFactors has been good. We have customized it to meet our needs....
Login or Create an Account to see details.
Director
Service and Support
The support process is very siloed. The support people don’t understand our integration points. It...
Advanced Filters
Featured Report
Preferences
Give your feedback