SAP SuccessFactors
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Functionality and Upgrades

The development module within SAP SuccessFactors is poorly designed. The module isn't adaptive, and...

Oct 2022
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Director

Service and Support

SAP’s website is very cumbersome. We have to log in to see their vision, and the website is...

Oct 2022
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Director

Functionality and Upgrades

SAP SuccessFactors is a pretty static product, and we are constantly having to build workarounds....

Oct 2022
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Director

Relationship

Our account representative sets up regular meetings and constantly checks in on us. The...

Oct 2022
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Director

ROI / Cost (care and feeding)

When we buy a module from SAP, we buy it out of the box, but then we can't just use it. There is no...

Oct 2022
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Director

Functionality and Upgrades

Some real positives about SAP’s product are the succession planning and the performance management...

Oct 2022
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Director

Implementation and Training

Initially, there were challenges with SAP’s approach to maintaining the system. They wouldn’t allow...

Oct 2022
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Director

Functionality and Upgrades

SAP SuccessFactors is very difficult regarding user friendliness. It is not fully automated, and...

Oct 2022
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Director

Future Outlook

SAP SuccessFactors is keeping us alive. As everybody is facing workforce challenges in our industry,...

Oct 2022
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Analyst/Coordinator

Implementation and Training

When SAP has an update or an upgrade of any kind, they don't always provide the best training...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Sometimes SAP will provide webinars with their training, but the webinars are not always super...

Oct 2022
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Analyst/Coordinator

Service and Support

SAP’s support quality has definitely improved. It still has room to grow, but it is significantly...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

SAP’s enhancements have been pretty decent. SAP is definitely following more of the modern approach...

Oct 2022
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Director

Service and Support

If we have technical problems, we have to submit a ticket, and that goes to the overseas tech...

Oct 2022
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Director

Relationship

The service is excellent. We have a dedicated customer service manager. We have routine calls with...

Oct 2022
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Director

Service and Support

The vendor’s enhancement request system where clients can submit ideas for improvement doesn't move...

Oct 2022
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Director

Future Outlook

The vendor has some improvements coming down the pike, and they have some road maps. There has been...

Oct 2022
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Director

Functionality and Upgrades

There are still some usability issues with the product. For example, when we go to submit a form in...

Oct 2022
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Director

Other Observations & Comments

The vendor’s technology is moving in the right direction, but they are not moving as quickly as we...

Oct 2022
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Director

ROI / Cost (care and feeding)

Sometimes we ask the vendor whether something is possible, and they tell us we need to talk to our...

Oct 2022
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Director

Relationship

The vendor is very clear whenever they are presenting road maps for the future. They say when...

Oct 2022
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Director

Relationship

The vendor is one of the top players in the space. For a big client, SAP is a formidable vendor to...

Oct 2022
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Director

ROI / Cost (care and feeding)

There is a little nickel-and-diming from the vendor, but the fees don’t always go to them and...

Oct 2022
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Director

Functionality and Upgrades

The vendor does routine releases, and the releases come out in the test environment first, so we can...

Oct 2022
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Director

Functionality and Upgrades

There are a lot of cool things we can do with the product, but sometimes it can only do something if...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product has a lot of value, but we pay a lot of money for it, and it doesn't do everything that...

Oct 2022
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Manager

Functionality and Upgrades

The solution is meant to be like a Cadillac. It should be configurable and able to handle pretty...

Oct 2022
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Manager

Functionality and Upgrades

We need the system to do a lot of different things when it comes to our payroll. We are able to use...

Oct 2022
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Manager

Functionality and Upgrades

Once we had SAP SuccessFactors set up and were able to understand how it worked, it was relatively...

Oct 2022
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Director

Other Observations & Comments

I don't know whether SAP really makes us a lot of promises because the vendor is very careful about...

Oct 2022
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Director

ROI / Cost (care and feeding)

Whenever we see something a bit outside of the out-of-the-box solution with SAP, they either push us...

Oct 2022
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Director

Lessons Learned

There are a lot of things going on in the SAP system that were inherited, and if I had the...

Oct 2022
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Director

Service and Support

The support from SAP is very disjointed. The impression that we often get is that when we are in a...

Oct 2022
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Director

Functionality and Upgrades

When we transitioned over to using SAP SuccessFactors for performance management, there were key...

Oct 2022
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Manager

Interfacing and Integration

From an integration standpoint, SAP makes a lot of promises that they don't ever follow up on.

Oct 2022
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Director

Relationship

I think SAP does keep promises and does follow up. I think they just don't always have answers the...

Sep 2022
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Director

Functionality and Upgrades

The workflows in the product are not efficient. We have to be really fast in the world now to...

Sep 2022
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Director

Functionality and Upgrades

The workflows in the product are long and arduous for recruiters to go through.

Sep 2022
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Director

Functionality and Upgrades

The design of SAP SuccessFactors doesn't seem to be intuitive for users and the product is not very...

Sep 2022
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Director

Other Observations & Comments

We don't have SAP SuccessFactors integrated with anything. It is just doing talent acquisition and onboarding....

Sep 2022
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Director

ROI / Cost (care and feeding)

SAP doesn't have a talent management product that works, but they are responsive, and they want to...

Sep 2022
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VP/Other Executive

Sales and Contracting

SAP SuccessFactors is fine, but it is just okay. The system can do the basic blocking and tackling...

Aug 2022
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Director

Service and Support

We like the product. It works well, and SAP provides good support. We have a biweekly cadence with...

Aug 2022
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Director

Sales and Contracting

We have had some contractual issues regarding exchanging PHI. SAP has been more rigid than they have...

Aug 2022
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Director

Sales and Contracting

With some of the implementation things, SAP promised more than they could actually deliver. That...

Aug 2022
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Director

ROI / Cost (care and feeding)

SAP is pretty good about telling us one price and keeping that price, and then SAP works with us on...

Aug 2022
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Director

Relationship

We get the automated communications that come from SAP. I have an SAP account manager that I talk...

Aug 2022
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Director

Future Outlook

Some things concerning the function of the product don’t make sense to me. We lost some...

Aug 2022
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Director

Service and Support

Sometimes we have issues with the responsiveness of the vendor’s support team. The responses are not...

Aug 2022
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Director

Functionality and Upgrades

The upgrades are pretty uneventful. The vendor just upgrades the system, and then we have the...

Aug 2022
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Director

Other Observations & Comments

Our original implementation of SAP SuccessFactors was bad. We used a partner implementation team,...

Aug 2022
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Director

Interfacing and Integration

We have had some trouble integrating SAP SuccessFactors with some of our other products. That may...

Aug 2022
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Manager

Functionality and Upgrades

The solution is a cloud-based platform. That helps us access it from anywhere and means that we have...

Aug 2022
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Manager

Interfacing and Integration

We have multiple modules in the system, and each module has a different framework. The vendor...

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

We had a couple of one-off systems for recruiting and learning, but we lacked a talent suite. SAP...

Jul 2022
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Director

Implementation and Training

My issue with SAP’s training is not with the training's quality but with its availability.

Jul 2022
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