Sectra Pathology Solution (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Relationship
All in all, we have had quite a good experience with Sectra because they are a very good partner to...
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Relationship, Value
We have absolutely gotten our value for our money with Sectra. Their system has opened up so many...
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Relationship, Product
We would like Sectra to continue to react very fast to the problems ahead of the needs that are...
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Operations
When we first started with Sectra, we didn’t really have training. The training program has gotten a...
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Loyalty, Product
Sectra's product is our overall picture-processing system because the pathologists like to have...
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Relationship
We have a very good interaction with the local part of the Sectra organization, but we feel more...
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Relationship
I think Sectra has a clear vision, and I also think Sectra delivers on that vision, but we do not...
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Product
All in all, we’re in a good place with Sectra Pathology Solution. Sectra provides a high-quality...
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Operations
I don’t think we have training right now with Sectra. I think normally we do. The training routine...
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Product
The biggest opportunity for product improvement would be deploying a system for searching...
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Relationship, Product
The vendor’s main strengths include their availability, reliability, accuracy, and level of service,...
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Relationship
The vendor could improve the customer experience by providing faster support for troubleshooting...
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Relationship, Product
The vendor’s main strength is very active product development, even if it doesn’t always go in the...
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Product
What I like most about the product includes the case and patient relationships as well as the image...
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Product
The biggest opportunities for product improvement include developing response and reporting...
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Relationship
The vendor could improve the customer experience by implementing quality control of images during...
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Relationship
The vendor’s main strengths include an interest in developing solutions that support clinical...
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Relationship
The partnership with Sectra is good. We work pretty well together.
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Relationship, Product
Sectra has a little bit too much to do in Norway, so then things take a long time when we want to do...
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Operations, Product
We didn't need so much training. That was a good thing; Sectra Pathology Solution is intuitive to...
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Relationship
Sectra is attentive and responsive. I like that the product is simple.
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Operations
Customization is an area where Sectra could improve. They could also provide a training environment...
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Relationship
There are difficulties for me as a customer and for Sectra as a supplier when we have two parties...
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Loyalty
We chose Sectra as part of a fair tender procurement process where we received tender bids from a...
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Product
Sectra Pathology Solution is a good product; however, we have to be aware of the issues we have...
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Product
Sectra Pathology Solution meets most of our pathologists’ needs, but there are some improvements...
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Value
Sectra Pathology Solution is expensive, and any change to the contract incurs more cost. When the...
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Relationship
Sectra is a big, successful organization, but they are slightly slower to develop and innovate...
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Relationship
We have had a lot of progress with Sectra this year. We have had good engagement with them to move...
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Relationship, Operations
The support team has been local from Sectra, and they were on-site during implementation. They...
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Loyalty, Operations
We chose Sectra because we could leverage the same procurement approach they used. We had the option...
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Loyalty, Product
Sectra's solution doesn’t meet all our needs. Cytology isn’t included, and that is a gap for us. We...
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Operations
There has been a success with Sectra's solution. We have been very excited about moving to a digital...
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Loyalty
When we were deciding to go with Sectra, we did look at other systems, but none offered the same...
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Relationship, Product
We know that Sectra has the ability to write the pathology report in their system. They have...
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Product
Sectra Pathology Solutions is case based, so we can actually see everything a patient has on them....
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Relationship
Sectra is the most amazing vendor I have ever worked with. They are extremely professional. They...
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Operations
Sectra’s training was really good, and they actually provided a bit more than they were required to...
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Product, Value
We recently upgraded Sectra Pathology Solution, and it has been amazing. We have had no errors. The...
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Product
Sectra Pathology Solution is a good-quality product. It is very easy to use, and we don’t have to do...
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Product
We have a feature in Sectra Pathology Solution that we don't have in the radiology system. In real...
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Product
The biggest opportunities for product improvement are expanding integration with all AI applications...
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Product
One key change that would improve the customer experience is adding an interface to the LIS for...
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Relationship
The vendor’s biggest strength is their high availability of support.
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Relationship
We have been less satisfied with Sectra's solution than we were in previous years. For the first few...
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Operations
There was some initial training, but there have been no continual trainings. There are things that I...
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Relationship
There have been promises that haven't been kept, not so much for me but for a different doctor, who...
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Product
The product works as shown, but it hasn’t developed much. There was an update last year, and it...
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Loyalty, Product
The improvement I would like to see is the ability to request rescans immediately from the Sectra...
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Loyalty
The vendor is going to ask us to upgrade to a newer version, so I'm hoping that all the changes we...
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Relationship, Product
The chat function definitely allows us to collaborate not only within the same organization but also...
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Product
The product doesn’t work as promoted, and I don't know whether that has anything to do with the LIMS...
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Loyalty
We are going to go with PACS-based reporting, so I'm hoping that that will solve a lot of our...
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Relationship, Product
Sectra needs to find a secure and fast solution to share data between regions, like with BI and AI.
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Product
The solution is easy to use and reliable.
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Relationship
Sectra is a long-term vendor that understands the intricacies of our organization. They have a...
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Operations
Sectra has easy-to-use products with plenty of training materials and videos for users. Regular...
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Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust. That remains the case...
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Product
Zero-downtime upgrades would be a great improvement, particularly for the region. It is understood,...
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Operations
Our initial experience with Sectra as a new client following the implementation was that the support...
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Product
When we implemented Sectra's solution a couple of years ago, it didn’t allow us to have certain...
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Product
The core product has a good model, and it is very stable and reliable, but the access portal is a...
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Product
The suggested product development for the system is in line with our expectations. What Sectra...
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Relationship, Product
Digital pathology is formed by a symbiotic relationship between the image management system and the...
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Relationship
Sectra’s support team is very responsive and offers solutions. They are quite good. The...
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Operations, Product
Our recent system upgrades need to be completed without bugs. There are still certain...
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Relationship
When we want developments and changes, the experience with Sectra is not great. Sectra keeps signing...
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Relationship
When we first engaged with Sectra, the people at the help desk spoke our language, and that was...
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Value
Sectra doesn't really provide value for the money, at least for us. That is kind of a long-standing...
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Relationship
The vendor's main strengths are their expertise and responsiveness. Their people are a pleasure to...
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Product
I like the product's efficiency when it comes to supporting the constantly advancing field of medicine....
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Product
The greatest opportunities for product improvement are around the integration of AI.
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Relationship
Some changes that Sectra could make to improve our experience as a client would be to standardize...
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Commentary Summary
Comment Type Breakout