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Workflow Automation Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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CIO

Relationship

ServiceNow is not proactive, but they are not horrible. If something new is coming up, the vendor...

Feb 2024
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CIO

Relationship

With ServiceNow, I don't see executive support. I have to pull strings to get participation from the...

Feb 2024
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CIO

Value

ServiceNow helps us keep the lights on. I would tell them to keep doing what they are doing. I'm not...

Feb 2024
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CIO

Relationship, Product

With Workflow Automation, I want to know why are people calling for a password reset and what we can...

Feb 2024
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Director

Operations, Product, Value

The pro of Workflow Automation is we can pretty much do anything we want in the tool. The con is...

Feb 2024
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Director

Loyalty

When we chose ServiceNow, we did an RFP, so we compared features, and Workflow Automation was the...

Feb 2024
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Director

Product

ServiceNow is pretty good with integration. They have hundreds of connectors. We have used a few of...

Feb 2024
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Director

Culture, Value

The one thing I really dislike about ServiceNow is they don't have a floating license. They only...

Feb 2024
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Director

Relationship, Product

ServiceNow releases new iterations of the product. In the time that we have been working on it, they...

Feb 2024
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Director

Product

Workflow Automation is easier than our previous product, but it is complicated because of the...

Feb 2024
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Director

Product

ServiceNow has a lot of technology that is way beyond what we need and what we can afford. They have...

Feb 2024
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Director

Relationship

ServiceNow has escalated certain things to higher levels, such as VPs. And that option is always...

Feb 2024
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Manager

Relationship, Product

The vendor could improve their incident and service requests and allow their service desk to open...

Jan 2024
||
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Manager

Operations

We don't really get training from the vendor for the system.

Jan 2024
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Manager

Loyalty

ServiceNow delivers on their promises. The product has a lot of potential. We will be implementing...

Jan 2024
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Manager

Value

ServiceNow charges for everything, but their charges can depend on the reseller. No one actually...

Jan 2024
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Manager

Product

The system's flow designer is one of its biggest strengths. We can customize that and change the way...

Jan 2024
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VP/Other Executive

Value

We are using ServiceNow’s IT workflows on the IT service management side. We are in the process of...

Nov 2023
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VP/Other Executive

Product

ServiceNow's product has driven some of our go-lives, so we leverage ServiceNow's product as a way...

Nov 2023
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VP/Other Executive

Relationship, Operations

We have a hybrid solution for staffing where we do IT outsourcing for maybe half of our team, take...

Nov 2023
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VP/Other Executive

Loyalty

We were using another vendor's ticketing system for a while, and we chose to go a different...

Nov 2023
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Director

Operations

We need more training on possible functionality and processes. ServiceNow needs to do a better job...

Nov 2023
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Director

Operations

ServiceNow needs to provide mature processes for their implementations. The difference between...

Nov 2023
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Director

Relationship, Product

We are trying to solve some technology challenges, and we are depending on the vendor to help us...

Nov 2023
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Director

Relationship

We have called in tickets that have taken months for the vendor to resolve. When we finally got the...

Nov 2023
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Director

Loyalty, Product, Value

Some of the tools we have deployed with the product have been really excellent. We have software...

Nov 2023
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Director

Operations

The vendor has multiple ways of providing training. They have free online training that we can use...

Nov 2023
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Manager

Culture, Relationship

Our organization grew quickly, and the level of support that the vendor provided couldn't keep up...

Nov 2023
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Manager

Loyalty, Product, Value

The product helps us drive process owners. Our organization has multiple locations where a lot of...

Nov 2023
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Manager

Culture, Value

We set up workplace reservations that allow people to do hoteling at our organization. Our people...

Nov 2023
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Manager

Relationship

If we contact the vendor about something involving a sale, we will get a much better response from...

Nov 2023
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Director

Loyalty

Looking ahead, our primary focus is on application rationalization. We aim to streamline our...

Nov 2023
||
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Director

Loyalty, Product

I am excited about the advancements and developments ServiceNow is planning. Over the past five...

Nov 2023
||
(0)
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Director

Loyalty

We are all in with ServiceNow, and we are excited about their vision. In comparison to Salesforce's...

Nov 2023
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Director

Relationship

In the past, ServiceNow relied heavily on acquiring and integrating solutions, often depending on...

Nov 2023
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Director

Relationship, Operations, Product

ServiceNow needs to do a better job with recommended processes. They have a tool, but they need to...

Jul 2023
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Director

Operations

The product is more capable than our process leaders are. We need training and best practices to...

Jul 2023
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Manager

Product

We are now at the point where we are doing multiple upgrades a year for Workflow Automation because...

Jun 2023
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Manager

Operations, Product

From a user standpoint, we had to get to the point where we were pushing users to go to Workflow...

Jun 2023
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Manager

Product

We use Workflow Automation for our tickets and requests. Anyone in our organization can submit a...

Jun 2023
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