Workflow Automation Commentary
Filtered view: All
Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We are looking to move off of deprecated applications and onto what ServiceNow recommends. We are...
Login or Create an Account to see details.
Loyalty
We are focusing on adopting workspaces. Those will benefit us. We are also continuing some other...
Login or Create an Account to see details.
Loyalty, Product
ServiceNow offers many additional capabilities, like AI. While we can add AI licenses and...
Login or Create an Account to see details.
Relationship, Product
I need ServiceNow's support to get a little better in terms of triaging and quickly responding to...
Login or Create an Account to see details.
Loyalty, Value
Workflow Automation is on the expensive side. That will continue to be a challenge.
Login or Create an Account to see details.
Value
Workflow Automation is a very robust solution. They offer a full lifecycle of products if an...
Login or Create an Account to see details.
Product
We have some challenges with reports in the system. The system is cumbersome, so we often end up...
Login or Create an Account to see details.
Product
Upgrades to Workflow Automation go pretty well. We never have any problems with ServiceNow's...
Login or Create an Account to see details.
Relationship
ServiceNow has been a good partner. We have been moving our development projects over to ServiceNow,...
Login or Create an Account to see details.
Product, Value
Workflow Automation is too expensive. ServiceNow's applications are expensive. Workflow Automation...
Login or Create an Account to see details.
Loyalty
If I knew someone who wanted a totally integrated solution, then my likelihood of recommending...
Login or Create an Account to see details.
Loyalty, Relationship
ServiceNow does not keep all of their promises. We wanted to consolidate two of our teams that were...
Login or Create an Account to see details.
Value
ServiceNow overcharges for some things. I don't want to say they charge for every little thing, but...
Login or Create an Account to see details.
Relationship
There is room for improvement in ServiceNow’s support, and part of that is that we are paying extra...
Login or Create an Account to see details.
Product
Recently, we had an issue with ServiceNow where certain HR information was visible that shouldn't...
Login or Create an Account to see details.
Operations, Product
There is so much capability in ServiceNow's software that we are not even using because we can't...
Login or Create an Account to see details.
Relationship
My ServiceNow account executive is very engaged, and anytime we need a demo of new functionality,...
Login or Create an Account to see details.
Culture
ServiceNow is very hands-off with staffing because they prop up a third-party-implementation...
Login or Create an Account to see details.
Product
ServiceNow's system seems very easy to me because I'm in there every day, but I also get people...
Login or Create an Account to see details.
Operations
ServiceNow offers us online modules for training. They do have a nice portfolio of online modules....
Login or Create an Account to see details.
Culture
ServiceNow does a good job of marketing their products, and they are always selling them. When we...
Login or Create an Account to see details.
Relationship
ServiceNow does their job, but we tend not to get the results that we want all of the time. From the...
Login or Create an Account to see details.
Relationship
The reason I wouldn't give ServiceNow's executive involvement a top rating is that they do have a...
Login or Create an Account to see details.
Relationship, Product
ServiceNow is really good about delivering new technology. ServiceNow is doing a lot. Obviously, AI...
Login or Create an Account to see details.
Value
We are a nonprofit organization, so we always want a little extra. But Workflow Automation is a good...
Login or Create an Account to see details.
Operations, Product
I would give Workflow Automation's ease of use a high rating. Part of the reason it doesn't get a...
Login or Create an Account to see details.
Value
ServiceNow sometimes avoids charging for every little thing. They do nickel-and-dime us on certain...
Login or Create an Account to see details.
Loyalty, Product
Another system has completely ruined Workflow Automation for us. That system is easy to use. Our...
Login or Create an Account to see details.
Relationship
ServiceNow is probably more proactive than other vendors. They know what is going on with our...
Login or Create an Account to see details.
Value
Workflow Automation is extremely expensive. The problem is that the vendor has no competitors, and...
Login or Create an Account to see details.
Loyalty, Relationship
ServiceNow has been a good and longstanding partner of ours. Overall, we are very happy with...
Login or Create an Account to see details.
Operations, Product
We have been very satisfied with the upgrades to the solution recently. We like that the upgrades...
Login or Create an Account to see details.
Product, Value
The outcome from implementing a back-office workflow RPA in Workflow Automation is that we have had...
Login or Create an Account to see details.
Relationship
Originally, we chose to work with ServiceNow just for their IT service management solution, but we...
Login or Create an Account to see details.
Product
An outcome from implementing a service portal workflow in the system is the ability to set up...
Login or Create an Account to see details.
Loyalty
We won't really be utilizing ServiceNow's system in the future. But if we were to keep Workflow...
Login or Create an Account to see details.
Relationship, Product
ServiceNow is very adaptable to what we need from them. It is up to us how to leverage their system,...
Login or Create an Account to see details.
Relationship
ServiceNow is highly collaborative with their customers and runs numerous product-specific advisory...
Login or Create an Account to see details.
Culture, Value
ServiceNow is expensive, similar to Epic or Salesforce, but their products are excellent and deliver...
Login or Create an Account to see details.
Relationship, Product
ServiceNow has done an excellent job overall. We have had very few issues, and while no vendor is...
Login or Create an Account to see details.
Loyalty
With Workflow Automation, some of the groups we will work with over the next year will be harder to...
Login or Create an Account to see details.
Relationship
ServiceNow is Johnny-on-the-spot with support. They are all over it. Our experiences with them have...
Login or Create an Account to see details.
Operations, Value
ServiceNow has so much training, and there are no additional costs, so that has been great.
Login or Create an Account to see details.
Value
ServiceNow is priced competitively for all the modules that we use or is on par with any other...
Login or Create an Account to see details.
Relationship, Product
I would mainly like to see Service Now improve how responsive the UI is.
Login or Create an Account to see details.
Relationship
ServiceNow is very SKU-based, so it is frustrating to work with them at times. With any new...
Login or Create an Account to see details.
Relationship
We meet with our ServiceNow representative quite often, and they do everything they can to make sure...
Login or Create an Account to see details.
Product
Workflow Automation is the Bugatti of IT service management tools. The solution's strength is in...
Login or Create an Account to see details.
Operations, Product
I would rate Workflow Automation's ease of use a little lower, but that is more on us from...
Login or Create an Account to see details.
Loyalty, Product
Workflow Automation is doing what we bought it for. However, we have yet to adopt ServiceNow's AI...
Login or Create an Account to see details.
Relationship, Product
Workflow Automation is fantastic. I am extremely satisfied with where the product is going. Given...
Login or Create an Account to see details.
Relationship
We have had some challenges with ServiceNow's support in the last year, but those were...
Login or Create an Account to see details.
Value
My overall satisfaction with Workflow Automation is favorable, but there are things that could be...
Login or Create an Account to see details.
Operations
We didn't have any issues or escalations with ServiceNow’s implementation services, even though...
Login or Create an Account to see details.
Relationship
I am very highly likely to recommend ServiceNow. I can't imagine working with anybody else,...
Login or Create an Account to see details.
Value
With ServiceNow, I know which modules I pay for and which ones I don’t. However, I do feel like we...
Login or Create an Account to see details.
Operations, Product
There have been some gaps with integration. When we changed partners, the integration was very...
Login or Create an Account to see details.
Operations, Product
Regarding the ease of use, there are times when some of the tools don't work how we expect them to,...
Login or Create an Account to see details.
Relationship
Our ServiceNow representatives are spread a little thin, so a lot of the time, we ask questions...
Login or Create an Account to see details.
Relationship
When we call in or put in a ticket, ServiceNow is usually on it very quickly. They ask us questions...
Login or Create an Account to see details.
Relationship
As we have brought out the things we want to accomplish from the CIO and with our current partner...
Login or Create an Account to see details.
Culture, Relationship
We have had a good relationship with ServiceNow. We lost our account representative that we had had...
Login or Create an Account to see details.
Value
I would rate receiving our money's worth just below the top of the scale. ServiceNow is really...
Login or Create an Account to see details.
Loyalty, Product
We are, of course, doing IT service management workflows. We are also doing asset management and...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
ServiceNow is constantly innovating. At minimum, the vendor will put out a new release every six...
Login or Create an Account to see details.
Value
ServiceNow is starting to charge for different things, and they aren't just charging small fees....
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout