Workflow Automation Commentary

Filtered view: All

ServiceNow provides powerful workflow automation and strong enterprise functionality, but from a...

We contracted with ServiceNow, and our folks negotiated hard, so we have a contract that is a little...

We don't have ServiceNow's Now Assist, so Workflow Automation really does everything we can expect...

ServiceNow has tried to sell services, and not just sell services, but force services down...

Workflow Automation is a widely used platform. It's used everywhere. ServiceNow does a great job of...

The biggest challenge with ServiceNow is that they're way too expensive. I find that organizations...

Workflow Automation has a big AI component to it. I'm right now trying to kick that off. Our...

The system does the job. It is actually managed by another team, and they have taken over the...

We are looking to move off of deprecated applications and onto what ServiceNow recommends. We are...

We are focusing on adopting workspaces. Those will benefit us. We are also continuing some other...

ServiceNow offers many additional capabilities, like AI. While we can add AI licenses and...

I need ServiceNow's support to get a little better in terms of triaging and quickly responding to...

Workflow Automation is on the expensive side. That will continue to be a challenge.

Workflow Automation is a very robust solution. They offer a full lifecycle of products if an...

We have some challenges with reports in the system. The system is cumbersome, so we often end up...

Upgrades to Workflow Automation go pretty well. We never have any problems with ServiceNow's...

ServiceNow has been a good partner. We have been moving our development projects over to ServiceNow,...

Workflow Automation is too expensive. ServiceNow's applications are expensive. Workflow Automation...

If I knew someone who wanted a totally integrated solution, then my likelihood of recommending...

ServiceNow does not keep all of their promises. We wanted to consolidate two of our teams that were...

ServiceNow overcharges for some things. I don't want to say they charge for every little thing, but...

There is room for improvement in ServiceNow’s support, and part of that is that we are paying extra...

Recently, we had an issue with ServiceNow where certain HR information was visible that shouldn't...

There is so much capability in ServiceNow's software that we are not even using because we can't...

My ServiceNow account executive is very engaged, and anytime we need a demo of new functionality,...

ServiceNow is very hands-off with staffing because they prop up a third-party-implementation...

ServiceNow's system seems very easy to me because I'm in there every day, but I also get people...

ServiceNow offers us online modules for training. They do have a nice portfolio of online modules....

ServiceNow does a good job of marketing their products, and they are always selling them. When we...

ServiceNow does their job, but we tend not to get the results that we want all of the time. From the...

The reason I wouldn't give ServiceNow's executive involvement a top rating is that they do have a...

ServiceNow is really good about delivering new technology. ServiceNow is doing a lot. Obviously, AI...

We are a nonprofit organization, so we always want a little extra. But Workflow Automation is a good...

I would give Workflow Automation's ease of use a high rating. Part of the reason it doesn't get a...

ServiceNow sometimes avoids charging for every little thing. They do nickel-and-dime us on certain...

Another system has completely ruined Workflow Automation for us. That system is easy to use. Our...

ServiceNow is probably more proactive than other vendors. They know what is going on with our...

Workflow Automation is extremely expensive. The problem is that the vendor has no competitors, and...

ServiceNow has been a good and longstanding partner of ours. Overall, we are very happy with...

We have been very satisfied with the upgrades to the solution recently. We like that the upgrades...

The outcome from implementing a back-office workflow RPA in Workflow Automation is that we have had...

Originally, we chose to work with ServiceNow just for their IT service management solution, but we...

An outcome from implementing a service portal workflow in the system is the ability to set up...

We won't really be utilizing ServiceNow's system in the future. But if we were to keep Workflow...

ServiceNow is very adaptable to what we need from them. It is up to us how to leverage their system,...

ServiceNow is highly collaborative with their customers and runs numerous product-specific advisory...

ServiceNow is expensive, similar to Epic or Salesforce, but their products are excellent and deliver...

ServiceNow has done an excellent job overall. We have had very few issues, and while no vendor is...

With Workflow Automation, some of the groups we will work with over the next year will be harder to...

ServiceNow is Johnny-on-the-spot with support. They are all over it. Our experiences with them have...

ServiceNow has so much training, and there are no additional costs, so that has been great.

ServiceNow is priced competitively for all the modules that we use or is on par with any other...

I would mainly like to see Service Now improve how responsive the UI is.

ServiceNow is very SKU-based, so it is frustrating to work with them at times. With any new...

We meet with our ServiceNow representative quite often, and they do everything they can to make sure...

Workflow Automation is the Bugatti of IT service management tools. The solution's strength is in...

I would rate Workflow Automation's ease of use a little lower, but that is more on us from...

Workflow Automation is doing what we bought it for. However, we have yet to adopt ServiceNow's AI...

Workflow Automation is fantastic. I am extremely satisfied with where the product is going. Given...

We have had some challenges with ServiceNow's support in the last year, but those were...

My overall satisfaction with Workflow Automation is favorable, but there are things that could be...

We didn't have any issues or escalations with ServiceNow’s implementation services, even though...

I am very highly likely to recommend ServiceNow. I can't imagine working with anybody else,...

With ServiceNow, I know which modules I pay for and which ones I don’t. However, I do feel like we...

There have been some gaps with integration. When we changed partners, the integration was very...

Regarding the ease of use, there are times when some of the tools don't work how we expect them to,...

Our ServiceNow representatives are spread a little thin, so a lot of the time, we ask questions...

When we call in or put in a ticket, ServiceNow is usually on it very quickly. They ask us questions...

As we have brought out the things we want to accomplish from the CIO and with our current partner...

We have had a good relationship with ServiceNow. We lost our account representative that we had had...

I would rate receiving our money's worth just below the top of the scale. ServiceNow is really...

We are, of course, doing IT service management workflows. We are also doing asset management and...