Workflow Automation Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Relationship
ServiceNow brought in a pretty senior team to meet with us. ServiceNow is very proactive, although...
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Loyalty
I think my satisfaction with ServiceNow will stay the same. But I would project we are even more...
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Product
Based on what we know of ServiceNow, they are all in with us and even trying to develop some of that...
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Product
ServiceNow has really stepped up. We are drawing more on them, particularly around the employee...
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Loyalty
We would like to see ServiceNow improve their project management suite of products. They are moving...
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Product
Our end users are still learning ServiceNow, but I like the wide range of ServiceNow’s product...
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Culture, Relationship
I work with someone from ServiceNow, and they are doing a good job. ServiceNow listens to their...
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Product
Our development team has customized Workflow Automation to fit our needs, and we are doing some...
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Culture, Value
In the project management module, we pay per license for people who are using the project management...
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Operations
Our ServiceNow implementation has gone amazingly well. The vendor has been pretty engaged. We have...
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Relationship
ServiceNow is not proactive, but they are not horrible. If something new is coming up, the vendor...
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Relationship
With ServiceNow, I don't see executive support. I have to pull strings to get participation from the...
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Value
ServiceNow helps us keep the lights on. I would tell them to keep doing what they are doing. I'm not...
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Relationship, Product
With Workflow Automation, I want to know why are people calling for a password reset and what we can...
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Operations, Product, Value
The pro of Workflow Automation is we can pretty much do anything we want in the tool. The con is...
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Loyalty
When we chose ServiceNow, we did an RFP, so we compared features, and Workflow Automation was the...
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Product
ServiceNow is pretty good with integration. They have hundreds of connectors. We have used a few of...
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Culture, Value
The one thing I really dislike about ServiceNow is they don't have a floating license. They only...
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Relationship, Product
ServiceNow releases new iterations of the product. In the time that we have been working on it, they...
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Product
Workflow Automation is easier than our previous product, but it is complicated because of the...
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Product
ServiceNow has a lot of technology that is way beyond what we need and what we can afford. They have...
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Relationship
ServiceNow has escalated certain things to higher levels, such as VPs. And that option is always...
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Relationship, Product
The vendor could improve their incident and service requests and allow their service desk to open...
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Operations
We don't really get training from the vendor for the system.
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Loyalty
ServiceNow delivers on their promises. The product has a lot of potential. We will be implementing...
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Value
ServiceNow charges for everything, but their charges can depend on the reseller. No one actually...
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Product
The system's flow designer is one of its biggest strengths. We can customize that and change the way...
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Value
We are using ServiceNow’s IT workflows on the IT service management side. We are in the process of...
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Product
ServiceNow's product has driven some of our go-lives, so we leverage ServiceNow's product as a way...
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Relationship, Operations
We have a hybrid solution for staffing where we do IT outsourcing for maybe half of our team, take...
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Loyalty
We were using another vendor's ticketing system for a while, and we chose to go a different...
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Operations
We need more training on possible functionality and processes. ServiceNow needs to do a better job...
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Operations
ServiceNow needs to provide mature processes for their implementations. The difference between...
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Relationship, Product
We are trying to solve some technology challenges, and we are depending on the vendor to help us...
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Relationship
We have called in tickets that have taken months for the vendor to resolve. When we finally got the...
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Loyalty, Product, Value
Some of the tools we have deployed with the product have been really excellent. We have software...
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Operations
The vendor has multiple ways of providing training. They have free online training that we can use...
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Culture, Relationship
Our organization grew quickly, and the level of support that the vendor provided couldn't keep up...
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Loyalty, Product, Value
The product helps us drive process owners. Our organization has multiple locations where a lot of...
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Culture, Value
We set up workplace reservations that allow people to do hoteling at our organization. Our people...
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Relationship
If we contact the vendor about something involving a sale, we will get a much better response from...
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Loyalty
Looking ahead, our primary focus is on application rationalization. We aim to streamline our...
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Loyalty, Product
I am excited about the advancements and developments ServiceNow is planning. Over the past five...
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Loyalty
We are all in with ServiceNow, and we are excited about their vision. In comparison to Salesforce's...
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Relationship
In the past, ServiceNow relied heavily on acquiring and integrating solutions, often depending on...
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