Workflow Automation Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Culture, Value
We have to pay to utilize and expand Workflow Automation, but we don't have to pay per feature....
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Relationship
ServiceNow is investing very heavily in healthcare expertise, and the people that they do have are...
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Loyalty
Application rationalization is a big outcome that we are focused on with ServiceNow. We are looking...
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Value
The hard part with ServiceNow is staffing and keeping up with the development needs. As more people...
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Loyalty, Relationship
We chose to work with ServiceNow years ago because we needed an IT service management platform, and...
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Relationship, Product
ServiceNow tends to deliver more than we can deal with, and nothing we have tried to build hasn't...
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Product
I’m trying to find an objective way of evaluating ServiceNow's Employee Center Pro because we are...
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Relationship, Value
We used ServiceNow’s professional services and that went well, but our current engagement with them...
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Product
When ServiceNow demos things, it is assumed that our data is perfectly clean and that all the...
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Relationship, Operations
ServiceNow has training content out there, but they are not going to come to us and force us to do...
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Product, Value
With ServiceNow, the outcome has been to realize measurable value. The fact that we are using...
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Relationship, Product
As far as obstacles are concerned, there are a few things that I have noticed. One is how...
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Loyalty
We chose ServiceNow's solution because of its robust capabilities around asset management. We...
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Operations
The vendor lets us do whatever we want too much. We would love to see better instruction on industry...
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Product
Given that we have been on this solution for years, the IT Service Management (ITSM) tool is the one...
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Relationship
The gap I’m seeing with the vendor’s proactiveness is the standard answer around having to put out...
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Loyalty, Product
Workflow Automation does have some fleas, but we are continuing to evolve and see whether the system...
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Product
A success that I have experienced with this vendor that really stands out is unified process. When...
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Value
In terms of my satisfaction with the pricing model, the system is an industry-grade or...
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Relationship
We don’t still work with a third party. We are doing this all on our own. Right now, we fully...
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Loyalty, Product
A top use case is process management in terms of workflows for HR and facilities. If we are going to...
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Operations, Product
A highlight I experienced was bringing on a certain entire department from disparate systems. We had...
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Relationship, Operations
We have some full-time developers, and they continue to go back and get good training from ServiceNow....
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Loyalty, Relationship
ServiceNow is not as compatible with Google as they need to be. Now, they are making gains, but we...
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Relationship
With an issue we had, we had to cause a bit of a stink because we weren't getting anywhere, but...
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Product
We have started using some of the automation to onboard and offboard people in a more automated...
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Relationship
ServiceNow does keep all their promises. I think any of the times when I have been disappointed in...
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Relationship
My likelihood to recommend ServiceNow rates at the top of the scale. I would happily champion them...
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Product
The biggest obstacle with Workflow Automation is just adopting it. ServiceNow knows what they have...
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Value
ServiceNow likes our money a lot, and we don't want to give it to them. We have a deviation in...
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Product
We are trying to set Workflow Automation up so that it is our intranet. Having a highly engaging...
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Value
ServiceNow does not nickel-and-dime us. They know what their product is. Their AI stuff is...
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Relationship
ServiceNow does such a great job of identifying when something goes wrong and correcting it quickly....
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Product
Workflow Automation is our HR help desk system on the back end. It is used for everything about the...
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Operations
We pay for training from ServiceNow, but the training is fantastic. We get people certified out of...
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Product
If their new technology weren't so damn expensive, ServiceNow would probably have a top rating for...
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Loyalty
Workflow Automation is part of our long-term plans. However, one of the things that ServiceNow is...
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Value
ServiceNow is definitely vast and various. They kind of have multiple solutions, but their cost...
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Product
Integration is one of ServiceNow’s strong points. They can easily integrate things with multiple...
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Operations, Product
Everybody is at a point where they know all they need to know about IT. What else can ServiceNow do?...
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Relationship
ServiceNow has very strong healthcare expertise, and they have carved their industry experience out....
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Relationship
An obstacle that ties to pricing and that people often overlook is just the capacity to support...
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Loyalty, Relationship
We are going to be doing a renewal with ServiceNow. We have had a good partnership with ServiceNow,...
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Product, Value
Having ServiceNow’s system is great. Standardizing everybody on one system is great, and we don’t...
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Relationship, Product
Because of ServiceNow, we have visibility and transparency into what is going on with IT and how...
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Operations, Value
ServiceNow came in and helped guide our onboarding process, made it quicker and more quickly...
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Loyalty, Product
ServiceNow has a healthcare module called Healthcare and Life Sciences Service Management, and they...
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Product
I'm starting to get demand for ServiceNow's system from other departments who want help with their...
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Relationship
ServiceNow brought in a pretty senior team to meet with us. ServiceNow is very proactive, although...
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Loyalty
I think my satisfaction with ServiceNow will stay the same. But I would project we are even more...
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Product
Based on what we know of ServiceNow, they are all in with us and even trying to develop some of that...
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Product
ServiceNow has really stepped up. We are drawing more on them, particularly around the employee...
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Loyalty
We would like to see ServiceNow improve their project management suite of products. They are moving...
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Product
Our end users are still learning ServiceNow, but I like the wide range of ServiceNow’s product...
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Culture, Relationship
I work with someone from ServiceNow, and they are doing a good job. ServiceNow listens to their...
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Product
Our development team has customized Workflow Automation to fit our needs, and we are doing some...
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Culture, Value
In the project management module, we pay per license for people who are using the project management...
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Operations
Our ServiceNow implementation has gone amazingly well. The vendor has been pretty engaged. We have...
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Relationship
ServiceNow is not proactive, but they are not horrible. If something new is coming up, the vendor...
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Relationship
With ServiceNow, I don't see executive support. I have to pull strings to get participation from the...
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Value
ServiceNow helps us keep the lights on. I would tell them to keep doing what they are doing. I'm not...
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Relationship, Product
With Workflow Automation, I want to know why are people calling for a password reset and what we can...
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Operations, Product, Value
The pro of Workflow Automation is we can pretty much do anything we want in the tool. The con is...
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Loyalty
When we chose ServiceNow, we did an RFP, so we compared features, and Workflow Automation was the...
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Product
ServiceNow is pretty good with integration. They have hundreds of connectors. We have used a few of...
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Culture, Value
The one thing I really dislike about ServiceNow is they don't have a floating license. They only...
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Relationship, Product
ServiceNow releases new iterations of the product. In the time that we have been working on it, they...
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Product
Workflow Automation is easier than our previous product, but it is complicated because of the...
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Product
ServiceNow has a lot of technology that is way beyond what we need and what we can afford. They have...
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Relationship
ServiceNow has escalated certain things to higher levels, such as VPs. And that option is always...
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Relationship, Product
The vendor could improve their incident and service requests and allow their service desk to open...
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Operations
We don't really get training from the vendor for the system.
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Loyalty
ServiceNow delivers on their promises. The product has a lot of potential. We will be implementing...
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Value
ServiceNow charges for everything, but their charges can depend on the reseller. No one actually...
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Product
The system's flow designer is one of its biggest strengths. We can customize that and change the way...
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