Workflow Automation Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Manager

Value

ServiceNow does not avoid charging for every little thing. They like to charge. It is awful. They...

Jan 2025
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Manager

Operations, Product

ServiceNow doesn't really do implementations. They have partners who implement. The partner we use...

Jan 2025
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Manager

Product

My likelihood to recommend ServiceNow is slightly above the middle of the road for pricing,...

Jan 2025
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Director

Relationship, Operations

There is a big learning curve with Workflow Automation. Anytime we need to implement a new module or...

Jan 2025
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Director

Relationship, Product, Value

From a staff standpoint, ServiceNow’s system helps us keep track of the work that our team needs to...

Jan 2025
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Director

Value

License costs for Workflow Automation are expensive, and to take advantage of some of the new...

Jan 2025
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Director

Loyalty, Relationship

The number-one time when we use the system is with incident processes. That is the busiest piece....

Jan 2025
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Director

Relationship, Product, Value

One of our successes with the system has been getting more visibility into software asset...

Jan 2025
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Director

Value

Workflow Automation is expensive. There are certain spots where it would be nice if the vendor had...

Jan 2025
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Director

Relationship

The vendor had a road show recently. They had a healthcare-specific session. Our people are in the...

Jan 2025
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Director

Value

ServiceNow's system is great, but it generally doesn't work the way we want it to out of the box. A...

Jan 2025
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Director

Product

The top outcome of having hardware asset management in place is the life cycle of the asset. For...

Jan 2025
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Director

Loyalty, Product

Event management is on the horizon. We need to be able to take all of the alerts from our alerting...

Jan 2025
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Director

Loyalty

We are doing some business continuity management. We have the product lined up to document our...

Jan 2025
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Director

Culture, Value

One big thing that I have really liked is that when it comes to licensing, ServiceNow is very...

Jan 2025
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CISO

Value

ServiceNow is just so expensive. There haven't been any incremental costs, but the cost is pretty...

Jan 2025
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CISO

Product

ServiceNow's system can do anything we want it to. We just have to take the time to configure it....

Jan 2025
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CISO

Relationship, Operations

We could use some more engagement from ServiceNow around how to optimize our experience, or they...

Jan 2025
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Director

Product, Value

In terms of successes, we have centralized our services into a portal, Employee Center Pro, so we...

Dec 2024
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Director

Product, Value

One obstacle is the longevity of being in the product and seeing how ServiceNow has changed it over...

Dec 2024
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Director

Loyalty, Value

Workflow Automation has been labeled as an enterprise solution, meaning that anything that can be...

Dec 2024
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Director

Operations

As ServiceNow rolls out a very generic model that can be used across many different industries, it...

Dec 2024
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Director

Loyalty, Relationship, Product

ServiceNow is growing their industry expertise, but they are just not there. All these different...

Dec 2024
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Director

Relationship

ServiceNow's customer relations have been extremely high. We have a really strong relationship and...

Dec 2024
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Director

Culture, Value

With ServiceNow, I'm feeling a little nickle-and-dimed. ServiceNow's pricing model is too broken...

Dec 2024
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Director

Culture, Value

We have to pay to utilize and expand Workflow Automation, but we don't have to pay per feature....

Dec 2024
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Director

Relationship

ServiceNow is investing very heavily in healthcare expertise, and the people that they do have are...

Dec 2024
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Director

Loyalty

Application rationalization is a big outcome that we are focused on with ServiceNow. We are looking...

Dec 2024
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Director

Value

The hard part with ServiceNow is staffing and keeping up with the development needs. As more people...

Dec 2024
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Director

Loyalty, Relationship

We chose to work with ServiceNow years ago because we needed an IT service management platform, and...

Dec 2024
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Director

Relationship, Product

ServiceNow tends to deliver more than we can deal with, and nothing we have tried to build hasn't...

Dec 2024
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Director

Product

I’m trying to find an objective way of evaluating ServiceNow's Employee Center Pro because we are...

Dec 2024
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Director

Relationship, Value

We used ServiceNow’s professional services and that went well, but our current engagement with them...

Dec 2024
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Director

Product

When ServiceNow demos things, it is assumed that our data is perfectly clean and that all the...

Dec 2024
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Director

Relationship, Operations

ServiceNow has training content out there, but they are not going to come to us and force us to do...

Dec 2024
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Director

Product, Value

With ServiceNow, the outcome has been to realize measurable value. The fact that we are using...

Dec 2024
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Director

Relationship, Product

As far as obstacles are concerned, there are a few things that I have noticed. One is how...

Dec 2024
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Director

Loyalty

We chose ServiceNow's solution because of its robust capabilities around asset management. We...

Dec 2024
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Director

Operations

The vendor lets us do whatever we want too much. We would love to see better instruction on industry...

Dec 2024
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Director

Product

Given that we have been on this solution for years, the IT Service Management (ITSM) tool is the one...

Dec 2024
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Director

Relationship

The gap I’m seeing with the vendor’s proactiveness is the standard answer around having to put out...

Dec 2024
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Director

Loyalty, Product

Workflow Automation does have some fleas, but we are continuing to evolve and see whether the system...

Dec 2024
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Director

Product

A success that I have experienced with this vendor that really stands out is unified process. When...

Dec 2024
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Director

Value

In terms of my satisfaction with the pricing model, the system is an industry-grade or...

Dec 2024
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Director

Relationship

We don’t still work with a third party. We are doing this all on our own. Right now, we fully...

Dec 2024
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Director

Loyalty, Product

A top use case is process management in terms of workflows for HR and facilities. If we are going to...

Dec 2024
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Director

Operations, Product

A highlight I experienced was bringing on a certain entire department from disparate systems. We had...

Dec 2024
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Director

Relationship, Operations

We have some full-time developers, and they continue to go back and get good training from ServiceNow....

Dec 2024
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Manager

Loyalty, Relationship

ServiceNow is not as compatible with Google as they need to be. Now, they are making gains, but we...

Nov 2024
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Manager

Relationship

With an issue we had, we had to cause a bit of a stink because we weren't getting anywhere, but...

Nov 2024
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Manager

Product

We have started using some of the automation to onboard and offboard people in a more automated...

Nov 2024
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Manager

Relationship

ServiceNow does keep all their promises. I think any of the times when I have been disappointed in...

Nov 2024
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Manager

Relationship

My likelihood to recommend ServiceNow rates at the top of the scale. I would happily champion them...

Nov 2024
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Manager

Product

The biggest obstacle with Workflow Automation is just adopting it. ServiceNow knows what they have...

Nov 2024
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Manager

Value

ServiceNow likes our money a lot, and we don't want to give it to them. We have a deviation in...

Nov 2024
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Manager

Product

We are trying to set Workflow Automation up so that it is our intranet. Having a highly engaging...

Nov 2024
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Manager

Value

ServiceNow does not nickel-and-dime us. They know what their product is. Their AI stuff is...

Nov 2024
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Manager

Relationship

ServiceNow does such a great job of identifying when something goes wrong and correcting it quickly....

Nov 2024
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Manager

Product

Workflow Automation is our HR help desk system on the back end. It is used for everything about the...

Nov 2024
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Manager

Operations

We pay for training from ServiceNow, but the training is fantastic. We get people certified out of...

Nov 2024
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Manager

Product

If their new technology weren't so damn expensive, ServiceNow would probably have a top rating for...

Nov 2024
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Manager

Loyalty

Workflow Automation is part of our long-term plans. However, one of the things that ServiceNow is...

Nov 2024
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VP/Other Executive

Value

ServiceNow is definitely vast and various. They kind of have multiple solutions, but their cost...

Nov 2024
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VP/Other Executive

Product

Integration is one of ServiceNow’s strong points. They can easily integrate things with multiple...

Nov 2024
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VP/Other Executive

Operations, Product

Everybody is at a point where they know all they need to know about IT. What else can ServiceNow do?...

Nov 2024
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VP/Other Executive

Relationship

ServiceNow has very strong healthcare expertise, and they have carved their industry experience out....

Nov 2024
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VP/Other Executive

Relationship

An obstacle that ties to pricing and that people often overlook is just the capacity to support...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

We are going to be doing a renewal with ServiceNow. We have had a good partnership with ServiceNow,...

Nov 2024
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VP/Other Executive

Product, Value

Having ServiceNow’s system is great. Standardizing everybody on one system is great, and we don’t...

Nov 2024
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VP/Other Executive

Relationship, Product

Because of ServiceNow, we have visibility and transparency into what is going on with IT and how...

Nov 2024
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VP/Other Executive

Operations, Value

ServiceNow came in and helped guide our onboarding process, made it quicker and more quickly...

Nov 2024
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VP/Other Executive

Loyalty, Product

ServiceNow has a healthcare module called Healthcare and Life Sciences Service Management, and they...

Nov 2024
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VP/Other Executive

Product

I'm starting to get demand for ServiceNow's system from other departments who want help with their...

Nov 2024
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CIO

Relationship

ServiceNow brought in a pretty senior team to meet with us. ServiceNow is very proactive, although...

Jul 2024
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CIO

Loyalty

I think my satisfaction with ServiceNow will stay the same. But I would project we are even more...

Jul 2024
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CIO

Product

Based on what we know of ServiceNow, they are all in with us and even trying to develop some of that...

Jul 2024
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CIO

Product

ServiceNow has really stepped up. We are drawing more on them, particularly around the employee...

Jul 2024
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Analyst/Coordinator

Loyalty

We would like to see ServiceNow improve their project management suite of products. They are moving...

Jul 2024
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Analyst/Coordinator

Product

Our end users are still learning ServiceNow, but I like the wide range of ServiceNow’s product...

Jul 2024
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Analyst/Coordinator

Culture, Relationship

I work with someone from ServiceNow, and they are doing a good job. ServiceNow listens to their...

Jul 2024
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Manager

Product

Our development team has customized Workflow Automation to fit our needs, and we are doing some...

Jun 2024
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CIO

Culture, Value

In the project management module, we pay per license for people who are using the project management...

Apr 2024
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CIO

Operations

Our ServiceNow implementation has gone amazingly well. The vendor has been pretty engaged. We have...

Apr 2024
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CIO

Relationship

ServiceNow is not proactive, but they are not horrible. If something new is coming up, the vendor...

Feb 2024
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CIO

Relationship

With ServiceNow, I don't see executive support. I have to pull strings to get participation from the...

Feb 2024
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CIO

Value

ServiceNow helps us keep the lights on. I would tell them to keep doing what they are doing. I'm not...

Feb 2024
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CIO

Relationship, Product

With Workflow Automation, I want to know why are people calling for a password reset and what we can...

Feb 2024
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