Sharecare Release of Information Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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VP/Other Executive

Relationship, Services

We have a very good team from Sharecare that is assigned to us. With any new projects, the team...

Jun 2025
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VP/Other Executive

Relationship, Operations, Value

Sharecare has not consistently exceeded our expectations. There was a particular incident where I...

Jun 2025
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VP/Other Executive

Operations, Services

The Sharecare platform is very easy and user-friendly. Sharecare worked with us on integration to...

Jun 2025
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Manager

Services

I’m pretty satisfied with the integration of Sharecare's service with our EHR. We grant Sharecare...

May 2025
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Manager

Relationship, Value

The benefits we have seen from using Sharecare are time and effort. They are doing QC, and they have...

May 2025
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Manager

Relationship

Sharecare consistently exceeds our expectations. We even have people on-site, so we have direct...

May 2025
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Manager

Relationship

Things with Sharecare aren’t perfect. There are good things, like having them on-site. But there are...

May 2025
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Manager

Services

My staff has access to the Sharecare record retrieval portal, and we can view the records that the...

May 2025
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Manager

Value

We are having issues with the charging from Sharecare. There is something that Sharecare is supposed...

May 2025
||
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Manager

Relationship

We have a really good team right now with Sharecare, and I have definitely seen a lot of improvement...

May 2025
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Manager

Relationship

Sharecare has some good staff. We do have a couple of Sharecare staff members that we work super...

May 2025
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Manager

Relationship, Operations

Sharecare has been doing pretty well. Sometimes documents are missing or we don't receive the right...

May 2025
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Manager

Operations

Going live with Sharecare was a struggle, but I can't put all that on the firm. The responsibility...

May 2025
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Manager

Relationship

Sharecare is better now at following through. For a while, we would reach out and wouldn't hear back...

May 2025
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Director

Relationship, Services

There have been bumps with integration, but in general, Sharecare has been extremely helpful. They...

May 2025
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Director

Relationship, Operations, Value

Previously, we had Sharecare in a very siloed work area. Now, we are branching out into other areas,...

May 2025
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Director

Relationship, Operations

Sharecare exceeds my expectations consistently, and even though I have done limited work with them,...

May 2025
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Director

Relationship, Services

An area of opportunity for Sharecare is response time. They are a little bit slow to respond to...

May 2025
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Director

Relationship, Operations

At one point, we had some high turnover in one area, and we needed to give the firm that new work....

May 2025
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CFO

Relationship

Sharecare does a lot in terms of looking at legislation. They host webinars and things like that, so...

May 2025
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CFO

Value

We would like to have more clarity around the invoicing process and the way we are being charged. In...

May 2025
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CFO

Relationship, Services

Sharecare has taken on one of our services for us, and overall, that has been a really big win for...

May 2025
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CFO

Relationship

The firm is responsive and engaged. They respond to issues in a timely manner. If we have needs or...

May 2025
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Manager

Loyalty, Value

We left Sharecare because we found a vendor that did not charge us.

May 2025
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Director

Relationship

I hope another person at our organization’s experience is as good as mine with Sharecare, but they...

May 2025
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Director

Relationship

We had a new regulation that we had to comply with, and Sharecare worked on it. It was not easy to...

May 2025
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Director

Relationship, Services

We have the advantage of taking the digital technology Sharecare has for some of the audits, and...

May 2025
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Director

Relationship

When we were bringing on more facilities, we expected to consistently meet with Sharecare, and we...

May 2025
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Director

Value

Sharecare is charging us for some things that I think should be packaged or charged in a different...

May 2025
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Director

Relationship, Operations

Sharecare is very thorough. They have good quality control of their work and their work products....

May 2025
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Manager

Relationship

We have a long-term partnership that alleviates work on both ends. I really don't have issues or...

Apr 2025
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Manager

Relationship

We have a recurring business meeting with Sharecare where we process everything in-house, like what...

Apr 2025
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Manager

Relationship

I have worked with a team from Sharecare for a while now, but I think Sharecare has a lot of stuff...

Apr 2025
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Manager

Relationship, Value

Sharecare’s turnaround time used to be about 10 days, but we are getting our money’s worth because...

Apr 2025
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Analyst/Coordinator

Relationship

It is very easy to contact the firm's management for questions or concerns. The record release teams...

Apr 2025
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Director

Relationship, Operations

We have no major issues with Sharecare's services. They are doing what we hired them to do and what...

Apr 2025
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Director

Relationship, Operations, Services

I like that Sharecare assigned a team to my company. I have a team of Sharecare employees who work...

Apr 2025
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Director

Loyalty, Relationship, Operations

At this point, there isn't really anything that Sharecare can improve upon because they have...

Apr 2025
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Director

Relationship, Services, Value

If I need Sharecare to waive anything, they work with us. They aren't the type of firm that charges...

Apr 2025
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Director

Relationship, Services

Sharecare understands our business model. We have a few key contacts with the firm, and we don't...

Apr 2025
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Director

Services, Value

Sharecare answers our requests for medical records and billing, and the firm helps us avoid pain...

Apr 2025
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Manager

Relationship, Services

The integration with Sharecare has gone very well. They are really easy to work with. Communication...

Feb 2025
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Manager

Relationship, Services

We have had a couple of things that we have needed to work on. Sharecare has taken a little bit...

Feb 2025
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Manager

Relationship

Sharecare works very well with the patients and other people within the facility. Once we get the...

Feb 2025
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Manager

Relationship

Sharecare could improve their timeliness of a new strategic thing that we need to get done. They...

Feb 2025
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Manager

Relationship, Services

We have had some transitions in some of our local areas and facilities where they have taken on...

Feb 2025
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Manager

Relationship

There is always an issue every few weeks or so, but on a regular basis, Sharecare meets my needs. If...

Feb 2025
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Director

Loyalty, Operations

I would tell someone considering going with Sharecare that they need to have a clear process in...

Feb 2025
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Director

Operations, Services

There have been a lot of issues with payers not getting requests that are on time or complete from...

Feb 2025
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Director

Relationship

For the volume, Sharecare has consistently exceeded my expectations, but the relationship with the...

Feb 2025
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Manager

Relationship

We got a short notice from our organization about a change that was going to be put into place for...

Feb 2025
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Manager

Relationship

We have always had a really good working relationship with Sharecare. They have always been very...

Feb 2025
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Director

Relationship

We feel that Sharecare is a good partner for us. They are fantastic in their execution. They are...

Jan 2025
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Manager

Relationship

We have been able to reap the benefits of the firm’s relationship with payers. The firm has very...

Jan 2025
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Manager

Relationship

A strong partnership is never one-sided. We are a very large organization, so we need somebody to...

Jan 2025
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Manager

Services

One thing we can improve is the consumption of requests. I would love to see the firm develop more...

Jan 2025
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Manager

Relationship

We had an incident that made it so that Sharecare was behind, but a lot of that had to do with us.

Sep 2024
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Manager

Relationship

Sharecare does well, but they could maybe have the ability to have more staff complete the work in a...

Sep 2024
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Manager

Relationship

We have a good relationship with Sharecare. They are very easy to work with and receptive to our...

Sep 2024
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Manager

Loyalty, Relationship

Sharecare is always on time and exceeds our expectations, and that is why we are going into a new...

Aug 2024
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Manager

Services

For Sharecare’s chart retrieval, they have a portal where they store all the charts they have for...

Aug 2024
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Manager

Relationship

Sharecare was here before I was at the organization, and the partnership was strong. There is a...

Aug 2024
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Manager

Relationship, Services

Sharecare comes through for us on so many occasions when we are in a pinch or to appease a health...

Aug 2024
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Manager

Relationship, Services

Sharecare is phenomenal. Sharecare adopted our processes, and they do the work quicker and more...

Aug 2024
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Manager

Relationship, Services

The requesters have a Sharecare portal to log in to and request records from. A lot of the larger...

Aug 2024
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Manager

Relationship

One of the firm's people is very involved in all of our calls. Also, the firm was very transparent...

Aug 2024
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Manager

Loyalty, Relationship

We are looking to expand our utilization of Sharecare's services. We are looking to expand that...

Aug 2024
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Manager

Relationship

I have gotten a couple of complaints about Sharecare releasing something they shouldn't have. Once...

Aug 2024
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VP/Other Executive

Relationship

Sharecare is very good at working with third-party vendors, and in terms of accuracy, they do a...

Aug 2024
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VP/Other Executive

Relationship

We view Sharecare not as just a firm, but as a partner. We work with Sharecare on a lot of...

Aug 2024
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Director

Relationship

Sharecare’s customer service is top notch. If I ever have issues, I go to our Sharecare...

Aug 2024
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Director

Value

I don't have erroneous charges from Sharecare, and if I do question anything, they can always back...

Aug 2024
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(0)
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Director

Relationship

There are always outliers, but Sharecare always keeps to their turnaround time. They also come up...

Aug 2024
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Director

Operations

It seems that at times I get emails from copy services or attorneys that they have either not...

Aug 2024
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Director

Relationship

Sharecare is very responsive when I need assistance or have questions. I have also been able to tap...

Aug 2024
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Manager

Value

Sharecare avoids charging for every little thing, especially when they told us they could do...

Aug 2024
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(0)
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Manager

Relationship

We have a solid relationship with Sharecare. They don't just work with us; we can see the...

Aug 2024
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(0)
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Manager

Relationship

Sharecare gives us all the data, and their error rate is extremely low. Sharecare is a very...

Aug 2024
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Manager

Relationship, Services

Sharecare is good about sharing their history and background with new people. We appreciate that,...

Aug 2024
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Manager

Relationship, Services

We have had a couple of instances, and some of them might be related to workflow or staffing levels,...

Aug 2024
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(0)
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Manager

Relationship

Sharecare has been very open and honest in terms of what is chargeable and what is not. That has...

Aug 2024
||
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Manager

Relationship

Since our relationship began, the people we have been working with have been knowledgeable, open,...

Aug 2024
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Manager

Relationship

Sharecare is open to figuring out different ways to improve the process so that we can keep strict...

Aug 2024
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Manager

Relationship

Whenever a third-party requester calls to follow up on Sharecare’s inquiries for something that is...

Aug 2024
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Director

Value

The firm avoids charging for every little thing. We work well together collaboratively. They work...

Jul 2024
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Director

Relationship

The firm has a pretty good auditing team that handles our payer requests. The volume of those...

Jul 2024
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Director

Loyalty, Services

One thing the firm could improve is their technology. We are hoping they can expand when it comes to...

Jul 2024
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Manager

Relationship

What stands out to me is Sharecare’s timeliness, and they are just a very personable and responsive...

Jul 2024
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Analyst/Coordinator

Relationship

As far as the Sharecare leadership team goes, we have a great relationship, and I enjoy working with...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

I don't think that Sharecare necessarily has our long-term interests at heart. They definitely have...

Jul 2024
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Analyst/Coordinator

Services

Sharecare’s product is generally pretty good. It has been pretty stable, and it has been much more...

Jul 2024
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Analyst/Coordinator

Value

We would do better in getting our money’s worth if the firm were a little quicker in getting us our...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

Sharecare is not the worst organization out there, but I don’t think they are the best. But I also...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Sharecare could speed up the processing of requests, and that would assist us in decreasing our...

Jul 2024
||
(0)
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Director

Operations

We moved to Sharecare due to being part of a certain system now. They started looking at all...

Jul 2024
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Director

Value

From the invoice I saw, Sharecare doesn’t avoid charging for every little thing. There just seem to...

Jul 2024
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