Sharecare Release of Information
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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CIO

Sharecare is pretty accurate. We had one or two incidents where there was something we had to go...

Mar 2022
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CIO

I work with a manager from Sharecare, and they will do escalation for us if needed. That person has...

Mar 2022
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CIO

I would like if Sharecare had a link we could put on our website so we wouldn't have to be involved...

Mar 2022
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Director

When I have an issue, Sharecare’s support staff is right there. I don't have to wait. Sharecare...

Mar 2022
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Director

Sharecare’s accuracy and quality is very good. I have used other firms, and Sharecare does an...

Mar 2022
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Manager

We chose Sharecare because we usually try to use the same firms and vendors that other associated...

Mar 2022
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Manager

Sharecare makes sure that our information is compliant. They have access to our system. Sharecare’s...

Mar 2022
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Manager

When I talk about a service like Sharecare's, one of the things that I often say to others is that...

Mar 2022
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Manager

Sharecare is a good company. They complete things in a timely manner, and that is important. If...

Mar 2022
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Manager

The quality of Sharecare’s work is outstanding. There are so many little things in between the lines...

Mar 2022
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Manager

When we had a small issue with one of the areas of the project, we went right to our representative,...

Mar 2022
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Manager

Everybody can always be a little better. Sharecare could shorten their time frames. Patients aren't...

Mar 2022
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Director

The firm avoids charging for every little thing. A lot of times, patients come in, and the firm...

Dec 2021
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Director

If our contract with the firm states that there should be a certain number of staff members at our...

Dec 2021
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Director

I am not doubting that the firm's representatives provide quality work. Not everything can be turned...

Dec 2021
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Director

With most requests, if a patient comes in, the firm takes care of them right away. Some things are...

Dec 2021
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Director

Every time I have contacted the firm, they have been pretty quick. The firm's people are...

Dec 2021
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Director

If any of the firm's people are not doing a good job, and we aren't satisfied, we can ask them to...

Dec 2021
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Manager

I have my own contacts at Sharecare, and when I reach out to those contacts, they usually follow up...

Dec 2021
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Manager

I have no major issues with Sharecare’s processes. I am very happy that they offer multiple ways to...

Dec 2021
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Manager

I don’t have to deal with any issues that may arise because I can forward them to Sharecare....

Dec 2021
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Manager

At one point, we were processing some of our medical requests in-house, but the burden became too...

Dec 2021
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Manager

There is always room for Sharecare to improve. We may need different services from Sharecare down...

Dec 2021
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VP/Other Executive

We liked having a go-to person from Sharecare on-site because we could turn things around even more...

Dec 2021
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VP/Other Executive

We have a lot of calls for medical record questions, and we have been able to turn those questions...

Dec 2021
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VP/Other Executive

The firm works well with third-party requestors. The lawyers who request notes say that Sharecare is...

Dec 2021
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VP/Other Executive

The firm is always offering us technology or services that they are developing or their other...

Dec 2021
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VP/Other Executive

The firm’s people come in from out of town and regularly give us a presentation on the number of...

Dec 2021
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VP/Other Executive

The strength of partnership with Sharecare compared to our previous firm is like night and day. When...

Dec 2021
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Director

Sharecare is responding to our needs. A big part of any outsourced relationship is communication....

Dec 2021
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Director

We had a big request where the ball got dropped. That is not typical of Sharecare, but that was a...

Dec 2021
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Director

One of the challenges, and this is not unique to Sharecare, is trying to work with the different...

Dec 2021
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Director

There are some things that Sharecare has done that are a little more forward thinking than our...

Dec 2021
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Director

When it comes to the release of information, no news is good news. When we don’t have people...

Dec 2021
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Director

I work with a number of individuals and pretty much can get ahold of anybody that I need to. I get...

Dec 2021
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Director

We are making good on the outcomes, and Sharecare is helping us achieve those things. We are still...

Dec 2021
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Director

We have had a good experience with Sharecare. A firm at my previous job was just awful. I had...

Dec 2021
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Director

With release of information services, most of the firms that are out there, the firm will focus...

Dec 2021
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Manager

Things have not gone well with Sharecare in the last year. They are growing fast, and we are worried...

Dec 2021
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Director

The vendor's customer service has dropped since they became Sharecare. The follow-through is not...

Dec 2021
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Director

Sharecare returns records quickly, but if we have special requests or issues, Sharecare takes a long...

Dec 2021
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Analyst/Coordinator

Sharecare has been really good about all of our copy services. There is no delay between when I send...

Nov 2021
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Analyst/Coordinator

Our main contact person has been great. That person responds really quickly and works well with us....

Nov 2021
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Analyst/Coordinator

When we first switched to Sharecare's service, we had some growing pains, but that was to be...

Nov 2021
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Analyst/Coordinator

Sharecare's customer service isn't always stellar. If there is an issue with a customer saying that...

Nov 2021
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Manager

I continue to be very pleased with the services Sharecare provides. They are aligned with our goals...

Oct 2021
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Manager

In the past, we wanted more permanent resources from Sharecare. Right now, they are no different...

Oct 2021
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Manager

I am very happy with Sharecare. They are very accurate, and there is good communication with our...

Oct 2021
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Director

We don't have to pay Sharecare anything. They charge the third-party clients, and Sharecare is...

Oct 2021
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Director

I don't think there is a way for Sharecare to exceed our expectations. The firm says something will...

Oct 2021
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Director

Sharecare does a phenomenal job, and they have an excellent QA process and workflows. The firm is...

Oct 2021
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Director

We would like to see higher-level integration with our EHR and other peripheral systems, like our...

Oct 2021
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Director

In the labor market, everyone is struggling with certain job classifications. Sharecare has done a...

Oct 2021
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Manager

The firm acts as a second set of eyes. They keep us HIPAA compliant. We send requests of things we...

Oct 2021
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Manager

We give out a number to the patients for them to call if they have questions about their medical...

Oct 2021
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Manager

Our relationship with the firm has been good. Everything has been great. We go over our numbers with...

Oct 2021
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Manager

I like what the firm does. They exceed expectations, and they have a feedback process in place. The...

Oct 2021
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Manager

The firm always keeps up with company changes. They are on top of those things. Whenever we have...

Oct 2021
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Manager

We have a few points of contact with the firm that we have access to at any time. They are always...

Oct 2021
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Manager

Sharecare is more local than some other firms, so they are easy to communicate with. I can call them...

Sep 2021
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Manager

It took a while to get the bumps and kinks worked out with Sharecare. But there are always a lot of...

Sep 2021
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Manager

In terms of how well the firm executes, sometimes they lag a little behind. They have staffing...

Sep 2021
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Manager

Sharecare puts a lot of thought into who they hire. They really take pride in their service and the...

Sep 2021
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Manager

Our experience with Sharecare has been positive. We have had a longstanding relationship with them...

Sep 2021
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Manager

Sharecare’s charges are reasonable. They aren't greedy. We pay one small monthly fee that covers our...

Sep 2021
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Manager

Sharecare has saved us with their strategic knowledge in areas that were way over my head. Our...

Sep 2021
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Manager

In the past, we had issues with some members of Sharecare's staff, but Sharecare let those resources...

Sep 2021
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Manager

Sharecare involves us in the hiring process, and that is nice. If we are not comfortable with a...

Sep 2021
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Manager

Sharecare’s greatest strength is their willingness to help. If there is a situation, they will get...

Sep 2021
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Manager

Sharecare’s weakness is that their upper management comes up with things or pushes initiatives that...

Sep 2021
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