Sharecare Release of Information Commentary
Filtered view: All
Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We want to utilize Sharecare's technology and have it available for patients to be more...
Login or Create an Account to see details.
Operations
We had a very good experience with Sharecare during our project. The transition was very easy and...
Login or Create an Account to see details.
Services
Sharecare’s product that we use is slick. It makes things very easy. We tested it out to see how a...
Login or Create an Account to see details.
Relationship
Sharecare has strong customer support. We have had them for several years, and we still have...
Login or Create an Account to see details.
Relationship
If they have a problem, customers or patients are expected to call the firm, but sometimes things...
Login or Create an Account to see details.
Value
We renegotiated our contract with Sharecare because I had some questions about pricing and concerns...
Login or Create an Account to see details.
Relationship
We have had such a good experience with Sharecare. They hit the nail on the head in so many...
Login or Create an Account to see details.
Relationship
The dedicated staff from Sharecare is easy to deal with and always on top of things. I email one of...
Login or Create an Account to see details.
Relationship
Before we started working with Sharecare, we were worried about whether they were going to do things...
Login or Create an Account to see details.
Relationship
Our support person goes above and beyond to help make sure we get what we need. Sharecare in general...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Sharecare gets all our requests out within their time frames, though sometimes the certificates of...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
I haven’t seen anything come back with accuracy issues. When we first started, there were...
Login or Create an Account to see details.
Relationship, Relationship
I have had to rely heavily on the staff from Sharecare over the last couple of years to handle...
Login or Create an Account to see details.
Relationship
Sharecare has a regional leadership model, and that works really well. We have a tight relationship...
Login or Create an Account to see details.
Relationship
Our time with Sharecare has been great, and they are very helpful. However, it is always hard to...
Login or Create an Account to see details.
Value, Value
We like Sharecare’s pricing structure. It is a lot easier than that of other firms. If I have a...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
The consultants from Sharecare are absolutely phenomenal, and our relationships with them are great....
Login or Create an Account to see details.
Relationship, Relationship
Whenever we are strategizing together, Sharecare contributes, and we appreciate that. They bring up...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
Sharecare takes care of things for us, and we only ever hear about what is going on if the payer...
Login or Create an Account to see details.
Relationship, Relationship
The person at Sharecare that I have been working with has always been reachable and accessible. That...
Login or Create an Account to see details.
Relationship, Relationship
I like Sharecare. Since I have been using them, I have been nothing but pleased. The few times we...
Login or Create an Account to see details.
Relationship, Relationship
The connections we have at Sharecare, like our account manager and others we speak with, are good....
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
I want Sharecare to do more for us because Sharecare has more people focused on the release of...
Login or Create an Account to see details.
Services, Services
Sharecare meets our expectations consistently, and their technology is wonderful. We can log on to a...
Login or Create an Account to see details.
Relationship, Relationship, Services
The Sharecare customer service we use is outsourced to an offshore organization. When our patients...
Login or Create an Account to see details.
Relationship, Relationship
For a while, Sharecare's execution was just under the top of the scale. We got on the phone with...
Login or Create an Account to see details.
Relationship, Relationship
On a national level, Sharecare is fully aware of current laws, expectations, and things we don't...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
There is a lot of follow-up that we have to do. Many times, Sharecare makes errors, and we have to...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare is pretty responsive. A certain manager was especially great when we reached out. They...
Login or Create an Account to see details.
Value, Value
Sharecare doesn’t avoid charging for every little thing. Sometimes they overcharge. Sometimes they...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare is great at working with third-party requesters. Sharecare has multiple contacts, and when...
Login or Create an Account to see details.
Value, Value
Sharecare does not charge us for every little thing. They help when possible. When something is on...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have worked with Sharecare for a long time, and they have been very responsive. Their support...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
I would buy Sharecare again. We had another firm before Sharecare that was horrible, and the...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have been working with Sharecare for a long time and have a positive relationship with them. They...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Since Sharecare was bought by another company, we have seen less of the senior management, and that...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
When Sharecare works with third-party requests, we get into an internal procedure that affects their...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare is pretty good at execution, and I have no complaints. Sharecare tracks outcomes, and we...
Login or Create an Account to see details.
Operations, Operations
I would tell others looking at Sharecare that the firm's implementation process is as good as our...
Login or Create an Account to see details.
Value, Value
Sharecare has solutions for everything, but we have to pay. That is tricky. We won't go with...
Login or Create an Account to see details.
Relationship, Relationship, Services
Requests from third-party requesters are the most difficult requests for Sharecare to service, and...
Login or Create an Account to see details.
Relationship, Relationship
We have a standing relationship with some of the higher-ups at Sharecare, but even when we are...
Login or Create an Account to see details.
Relationship, Relationship
Things are going very well with Sharecare. We have had a relationship with them for a long time. And...
Login or Create an Account to see details.
Loyalty, Loyalty
I would tell a peer considering Sharecare for their release of information services that we have had...
Login or Create an Account to see details.
Operations
Sharecare is a large company with a lot of business models and products to offer clients, and they...
Login or Create an Account to see details.
Relationship, Relationship, Operations
At this point, I don't think Sharecare exceeds expectations. They are training lots of new people as...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare is very open with us. We communicate well and my team members also communicate very well...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Sharecare is always changing and updating their database, their report portal, and other things....
Login or Create an Account to see details.
Relationship, Relationship
Sharecare has a good team. The people we work with and the leadership are really responsive to...
Login or Create an Account to see details.
Relationship, Relationship
Lately, the only bad thing is that we need a little more staff because a couple of people left...
Login or Create an Account to see details.
Relationship, Relationship
The only negative with Sharecare is that sometimes we get complaints from our patients about hold...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
What has gone well is Sharecare’s accuracy rate and lack of HIPAA incidents. Their turnaround time...
Login or Create an Account to see details.
Services, Services, Value, Value
Right now, Sharecare processes a lot of releases each month for us. We had many people in our...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare is just great. They used to be part of BACTES and were a privately owned company. Now they...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare is a great partner. They have very limited turnover, and that is great. They know us, and...
Login or Create an Account to see details.
Relationship
The firm is very flexible and excellent. Whenever we want to make changes or we have specific...
Login or Create an Account to see details.
Relationship, Relationship
I have been extremely pleased with Sharecare. Sharecare has responsibility and oversight over a very...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare outsources some of their work to other countries, and they said they could guarantee all...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship
I love Sharecare. I have a direct point of contact, so if we have any issues, I can go directly to...
Login or Create an Account to see details.
Value, Value
We hired Sharecare to help us with our release of information to patients, insurance companies,...
Login or Create an Account to see details.
Relationship, Relationship
The main person we have worked with at Sharecare is a wonderful representative. If there are any...
Login or Create an Account to see details.
Relationship, Relationship, Value
Sharecare is super transparent with us about any HIPAA breaches, and there have not been any. If...
Login or Create an Account to see details.
Relationship
Sharecare has been really helpful in making sure that our record requests are processed in a way...
Login or Create an Account to see details.
Relationship
Sharecare has a legal team that is involved with their customer service side. In every way, the firm...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare goes above and beyond when we need it. Some cases that come through are a hot mess, so we...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
The people on our team have longevity with us. Sharecare has been around for only a few years, but...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare can always conquer and divide and move things around. They are always flexible. They put...
Login or Create an Account to see details.
Relationship, Relationship
Sharecare has quality people who provide what is best for our facility and do their jobs. We don't...
Login or Create an Account to see details.
Value, Value
Once we made changes to our contract, our spending definitely went down with whatever magic the firm...
Login or Create an Account to see details.
Relationship, Relationship
I have a close relationship with some people over at Sharecare, and they are great to work with....
Login or Create an Account to see details.
Relationship, Relationship
With Sharecare’s customer service, I have heard about people calling and being given incorrect...
Login or Create an Account to see details.
Relationship
I can just send Sharecare a quick little email about any little thing I need, and they are very...
Login or Create an Account to see details.
Value
We are absolutely getting our money’s worth. The firm takes away all the problems. We don't have to...
Login or Create an Account to see details.
Relationship
I tell my colleagues that they need to work with Sharecare if they can because they won't have to...
Login or Create an Account to see details.
Relationship
The firm’s turnover is very minimal. We have had the same people for several years with them.
Login or Create an Account to see details.
Relationship
Sharecare is our favorite company that we work with. Their communication is great. Their response...
Login or Create an Account to see details.
Relationship, Operations
Sharecare has at times offered to educate us or do webinars for my team in order to stay compliant...
Login or Create an Account to see details.
Relationship, Services
Sharecare has to process requests in our organization’s system, and then they capture the records...
Login or Create an Account to see details.
Relationship
Sharecare actively hires or interviews when there is staff turnover, and they try to find the right...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations
Our turnaround time is very high with Sharecare right now. They have expressed that they are having...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations
With Sharecare, one of the biggest issues that we have seen is just the inability of the customer...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Our strength of partnership has gone down. I feel like the firm is moving away from us a little...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I would tell others who are looking at Sharecare to make sure the contract is structured to be good...
Login or Create an Account to see details.
Services, Services, Services
The firm has a really good platform in terms of how things move through. What would be great is if...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The one thing that the firm has really been good at is when they become aware of something new in...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
With regard to the firm’s staffing turnover challenges, the firm says they are getting new people...
Login or Create an Account to see details.
Value, Value, Value
We are not being charged directly; we have a shared model, so we split costs. But I do feel like the...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We have brought our concerns up to the firm. They are looking to outsource the work out of the...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have been fortunate to have the ability to contact the firm’s quality coordinators, upper...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have had some really good relationships with the firm’s long-term employees. Those employees have...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The firm has good knowledge. What I would like them to do is take that knowledge that they have and...
Login or Create an Account to see details.
Operations, Operations, Operations
If I had to complain, I would point out that when the person who does our records goes out on leave,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
If there is something new, Sharecare is always emailing or calling to let us know how they handle...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Sharecare has come up with ways for us to fax releases of information to them so they have them in...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I like that Sharecare communicates. If we need something urgently, they will drop everything to help...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Operations
Sharecare communicates regularly with their staff, and that is awesome, but there needs to be more...
Login or Create an Account to see details.
Loyalty, Loyalty, Operations, Services, Services, Services
Sharecare’s internal systems are not as robust as those of other companies. Of course, the firm is...
Login or Create an Account to see details.
Operations, Operations, Operations
The people that Sharecare brings aren't trained properly. The firm claims to do vigorous, intense...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We would not select Sharecare again because there is no transparency. It is hard to come together...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have a point of contact from the firm that works for our organization. So anytime we have any...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We like Sharecare because everything is done on their end, and that frees our staff to do things on...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Sharecare has a program where they plant trees for as many pages as they have outsourced for...
Login or Create an Account to see details.
​
Featured Report
Preferences