Sharecare Release of Information Commentary
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Jaren Day
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User Commentary

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Manager

Relationship

The dedicated staff from Sharecare is easy to deal with and always on top of things. I email one of...

Mar 2024
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Manager

Relationship

Before we started working with Sharecare, we were worried about whether they were going to do things...

Mar 2024
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Analyst/Coordinator

Relationship

Our support person goes above and beyond to help make sure we get what we need. Sharecare in general...

Jan 2024
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Manager

Relationship, Relationship, Services, Services

Sharecare gets all our requests out within their time frames, though sometimes the certificates of...

Jan 2024
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Manager

Relationship, Relationship, Services, Services

I haven’t seen anything come back with accuracy issues. When we first started, there were...

Jan 2024
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Manager

Relationship, Relationship

I have had to rely heavily on the staff from Sharecare over the last couple of years to handle...

Jan 2024
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Director

Relationship

Sharecare has a regional leadership model, and that works really well. We have a tight relationship...

Jan 2024
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Director

Relationship

Our time with Sharecare has been great, and they are very helpful. However, it is always hard to...

Jan 2024
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Director

Value, Value

We like Sharecare’s pricing structure. It is a lot easier than that of other firms. If I have a...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

The consultants from Sharecare are absolutely phenomenal, and our relationships with them are great....

Jan 2024
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Director

Relationship, Relationship

Whenever we are strategizing together, Sharecare contributes, and we appreciate that. They bring up...

Jan 2024
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Director

Relationship, Relationship, Value, Value

Sharecare takes care of things for us, and we only ever hear about what is going on if the payer...

Jan 2024
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Director

Relationship, Relationship

The person at Sharecare that I have been working with has always been reachable and accessible. That...

Dec 2023
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Director

Relationship, Relationship

I like Sharecare. Since I have been using them, I have been nothing but pleased. The few times we...

Dec 2023
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VP/Other Executive

Relationship, Relationship

The connections we have at Sharecare, like our account manager and others we speak with, are good....

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

I want Sharecare to do more for us because Sharecare has more people focused on the release of...

Dec 2023
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VP/Other Executive

Services, Services

Sharecare meets our expectations consistently, and their technology is wonderful. We can log on to a...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services

The Sharecare customer service we use is outsourced to an offshore organization. When our patients...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

For a while, Sharecare's execution was just under the top of the scale. We got on the phone with...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship

On a national level, Sharecare is fully aware of current laws, expectations, and things we don't...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

There is a lot of follow-up that we have to do. Many times, Sharecare makes errors, and we have to...

Nov 2023
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Manager

Relationship, Relationship

Sharecare is pretty responsive. A certain manager was especially great when we reached out. They...

Nov 2023
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Manager

Value, Value

Sharecare doesn’t avoid charging for every little thing. Sometimes they overcharge. Sometimes they...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship

Sharecare is great at working with third-party requesters. Sharecare has multiple contacts, and when...

Nov 2023
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Analyst/Coordinator

Value, Value

Sharecare does not charge us for every little thing. They help when possible. When something is on...

Nov 2023
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Director

Relationship, Relationship, Relationship

We have worked with Sharecare for a long time, and they have been very responsive. Their support...

Nov 2023
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Director

Relationship, Relationship, Services, Services

I would buy Sharecare again. We had another firm before Sharecare that was horrible, and the...

Nov 2023
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Director

Relationship, Relationship, Relationship

We have been working with Sharecare for a long time and have a positive relationship with them. They...

Nov 2023
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Director

Relationship, Relationship, Relationship

Since Sharecare was bought by another company, we have seen less of the senior management, and that...

Nov 2023
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Director

Relationship, Relationship, Services, Services

When Sharecare works with third-party requests, we get into an internal procedure that affects their...

Nov 2023
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Director

Relationship, Relationship

Sharecare is pretty good at execution, and I have no complaints. Sharecare tracks outcomes, and we...

Nov 2023
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Director

Operations, Operations

I would tell others looking at Sharecare that the firm's implementation process is as good as our...

Nov 2023
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Director

Value, Value

Sharecare has solutions for everything, but we have to pay. That is tricky. We won't go with...

Nov 2023
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Manager

Relationship, Relationship, Services

Requests from third-party requesters are the most difficult requests for Sharecare to service, and...

Nov 2023
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Manager

Relationship, Relationship

We have a standing relationship with some of the higher-ups at Sharecare, but even when we are...

Nov 2023
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CIO

Relationship, Relationship

Things are going very well with Sharecare. We have had a relationship with them for a long time. And...

Nov 2023
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CIO

Loyalty, Loyalty

I would tell a peer considering Sharecare for their release of information services that we have had...

Nov 2023
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CIO

Operations

Sharecare is a large company with a lot of business models and products to offer clients, and they...

Nov 2023
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Director

Relationship, Relationship, Operations

At this point, I don't think Sharecare exceeds expectations. They are training lots of new people as...

Nov 2023
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Director

Relationship, Relationship

Sharecare is very open with us. We communicate well and my team members also communicate very well...

Nov 2023
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Director

Relationship, Relationship, Services, Services

Sharecare is always changing and updating their database, their report portal, and other things....

Nov 2023
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Manager

Relationship, Relationship

Sharecare has a good team. The people we work with and the leadership are really responsive to...

Nov 2023
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Manager

Relationship, Relationship

Lately, the only bad thing is that we need a little more staff because a couple of people left...

Nov 2023
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COO

Relationship, Relationship

The only negative with Sharecare is that sometimes we get complaints from our patients about hold...

Nov 2023
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COO

Relationship, Relationship, Services, Services

What has gone well is Sharecare’s accuracy rate and lack of HIPAA incidents. Their turnaround time...

Nov 2023
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Director

Services, Services, Value, Value

Right now, Sharecare processes a lot of releases each month for us. We had many people in our...

Nov 2023
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Director

Relationship, Relationship

Sharecare is just great. They used to be part of BACTES and were a privately owned company. Now they...

Nov 2023
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Director

Relationship, Relationship

Sharecare is a great partner. They have very limited turnover, and that is great. They know us, and...

Nov 2023
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Director

Relationship

The firm is very flexible and excellent. Whenever we want to make changes or we have specific...

Nov 2023
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Manager

Relationship, Relationship

I have been extremely pleased with Sharecare. Sharecare has responsibility and oversight over a very...

Nov 2023
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Manager

Relationship, Relationship

Sharecare outsources some of their work to other countries, and they said they could guarantee all...

Nov 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

I love Sharecare. I have a direct point of contact, so if we have any issues, I can go directly to...

Nov 2023
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Director

Value, Value

We hired Sharecare to help us with our release of information to patients, insurance companies,...

Oct 2023
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Director

Relationship, Relationship

The main person we have worked with at Sharecare is a wonderful representative. If there are any...

Oct 2023
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Director

Relationship, Relationship, Value

Sharecare is super transparent with us about any HIPAA breaches, and there have not been any. If...

Oct 2023
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Manager

Relationship

Sharecare has been really helpful in making sure that our record requests are processed in a way...

Oct 2023
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Manager

Relationship

Sharecare has a legal team that is involved with their customer service side. In every way, the firm...

Oct 2023
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Analyst/Coordinator

Relationship, Relationship

Sharecare goes above and beyond when we need it. Some cases that come through are a hot mess, so we...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Value, Value

The people on our team have longevity with us. Sharecare has been around for only a few years, but...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Sharecare can always conquer and divide and move things around. They are always flexible. They put...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Sharecare has quality people who provide what is best for our facility and do their jobs. We don't...

Sep 2023
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Analyst/Coordinator

Value, Value

Once we made changes to our contract, our spending definitely went down with whatever magic the firm...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

I have a close relationship with some people over at Sharecare, and they are great to work with....

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

With Sharecare’s customer service, I have heard about people calling and being given incorrect...

Sep 2023
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Manager

Relationship

I can just send Sharecare a quick little email about any little thing I need, and they are very...

Jul 2023
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Manager

Value

We are absolutely getting our money’s worth. The firm takes away all the problems. We don't have to...

Jul 2023
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Manager

Relationship

I tell my colleagues that they need to work with Sharecare if they can because they won't have to...

Jul 2023
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Manager

Relationship

The firm’s turnover is very minimal. We have had the same people for several years with them.

Jul 2023
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Manager

Relationship

Sharecare is our favorite company that we work with. Their communication is great. Their response...

Jul 2023
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Manager

Relationship, Operations

Sharecare has at times offered to educate us or do webinars for my team in order to stay compliant...

Jul 2023
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Manager

Relationship, Services

Sharecare has to process requests in our organization’s system, and then they capture the records...

Jul 2023
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Manager

Relationship

Sharecare actively hires or interviews when there is staff turnover, and they try to find the right...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Operations

Our turnaround time is very high with Sharecare right now. They have expressed that they are having...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Operations

With Sharecare, one of the biggest issues that we have seen is just the inability of the customer...

Jul 2023
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Our strength of partnership has gone down. I feel like the firm is moving away from us a little...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

I would tell others who are looking at Sharecare to make sure the contract is structured to be good...

Jul 2023
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Analyst/Coordinator

Services, Services, Services

The firm has a really good platform in terms of how things move through. What would be great is if...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The one thing that the firm has really been good at is when they become aware of something new in...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

With regard to the firm’s staffing turnover challenges, the firm says they are getting new people...

Jul 2023
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Analyst/Coordinator

Value, Value, Value

We are not being charged directly; we have a shared model, so we split costs. But I do feel like the...

Jul 2023
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We have brought our concerns up to the firm. They are looking to outsource the work out of the...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

We have been fortunate to have the ability to contact the firm’s quality coordinators, upper...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

We have had some really good relationships with the firm’s long-term employees. Those employees have...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The firm has good knowledge. What I would like them to do is take that knowledge that they have and...

Jul 2023
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Manager

Operations, Operations, Operations

If I had to complain, I would point out that when the person who does our records goes out on leave,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

If there is something new, Sharecare is always emailing or calling to let us know how they handle...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Sharecare has come up with ways for us to fax releases of information to them so they have them in...

Jul 2023
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Manager

Relationship, Relationship, Relationship

I like that Sharecare communicates. If we need something urgently, they will drop everything to help...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

Sharecare communicates regularly with their staff, and that is awesome, but there needs to be more...

Jul 2023
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Director

Loyalty, Loyalty, Operations, Services, Services, Services

Sharecare’s internal systems are not as robust as those of other companies. Of course, the firm is...

Jul 2023
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Manager

Operations, Operations, Operations

The people that Sharecare brings aren't trained properly. The firm claims to do vigorous, intense...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We would not select Sharecare again because there is no transparency. It is hard to come together...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have a point of contact from the firm that works for our organization. So anytime we have any...

May 2023
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Manager

Relationship, Relationship, Relationship

We like Sharecare because everything is done on their end, and that frees our staff to do things on...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Sharecare has a program where they plant trees for as many pages as they have outsourced for...

May 2023
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Analyst/Coordinator

Relationship, Relationship

We meet with Sharecare regularly to go over any changes, and they are on top of things. They notify...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Our main contract from Sharecare has been with us for quite a while, and they are easy to work with....

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

We have done nondigital and digital release-of-information processes, so we can speak to digital...

Apr 2023
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