Sharecare Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Services
We have a very good team from Sharecare that is assigned to us. With any new projects, the team...
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Relationship, Operations, Value
Sharecare has not consistently exceeded our expectations. There was a particular incident where I...
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Operations, Services
The Sharecare platform is very easy and user-friendly. Sharecare worked with us on integration to...
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Services
I’m pretty satisfied with the integration of Sharecare's service with our EHR. We grant Sharecare...
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Relationship, Value
The benefits we have seen from using Sharecare are time and effort. They are doing QC, and they have...
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Relationship
Sharecare consistently exceeds our expectations. We even have people on-site, so we have direct...
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Relationship
Things with Sharecare aren’t perfect. There are good things, like having them on-site. But there are...
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Services
My staff has access to the Sharecare record retrieval portal, and we can view the records that the...
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Value
We are having issues with the charging from Sharecare. There is something that Sharecare is supposed...
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Relationship
We have a really good team right now with Sharecare, and I have definitely seen a lot of improvement...
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Relationship
Sharecare has some good staff. We do have a couple of Sharecare staff members that we work super...
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Relationship, Operations
Sharecare has been doing pretty well. Sometimes documents are missing or we don't receive the right...
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Operations
Going live with Sharecare was a struggle, but I can't put all that on the firm. The responsibility...
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Relationship
Sharecare is better now at following through. For a while, we would reach out and wouldn't hear back...
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Relationship, Services
There have been bumps with integration, but in general, Sharecare has been extremely helpful. They...
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Relationship, Operations, Value
Previously, we had Sharecare in a very siloed work area. Now, we are branching out into other areas,...
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Relationship, Operations
Sharecare exceeds my expectations consistently, and even though I have done limited work with them,...
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Relationship, Services
An area of opportunity for Sharecare is response time. They are a little bit slow to respond to...
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Relationship, Operations
At one point, we had some high turnover in one area, and we needed to give the firm that new work....
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Relationship
Sharecare does a lot in terms of looking at legislation. They host webinars and things like that, so...
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Value
We would like to have more clarity around the invoicing process and the way we are being charged. In...
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Relationship, Services
Sharecare has taken on one of our services for us, and overall, that has been a really big win for...
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Relationship
The firm is responsive and engaged. They respond to issues in a timely manner. If we have needs or...
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Loyalty, Value
We left Sharecare because we found a vendor that did not charge us.
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Relationship
I hope another person at our organization’s experience is as good as mine with Sharecare, but they...
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Relationship
We had a new regulation that we had to comply with, and Sharecare worked on it. It was not easy to...
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Relationship, Services
We have the advantage of taking the digital technology Sharecare has for some of the audits, and...
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Relationship
When we were bringing on more facilities, we expected to consistently meet with Sharecare, and we...
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Value
Sharecare is charging us for some things that I think should be packaged or charged in a different...
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Relationship, Operations
Sharecare is very thorough. They have good quality control of their work and their work products....
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Relationship
We have a long-term partnership that alleviates work on both ends. I really don't have issues or...
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Relationship
We have a recurring business meeting with Sharecare where we process everything in-house, like what...
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Relationship
I have worked with a team from Sharecare for a while now, but I think Sharecare has a lot of stuff...
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Relationship, Value
Sharecare’s turnaround time used to be about 10 days, but we are getting our money’s worth because...
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Relationship
It is very easy to contact the firm's management for questions or concerns. The record release teams...
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Relationship, Operations
We have no major issues with Sharecare's services. They are doing what we hired them to do and what...
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Relationship, Operations, Services
I like that Sharecare assigned a team to my company. I have a team of Sharecare employees who work...
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Loyalty, Relationship, Operations
At this point, there isn't really anything that Sharecare can improve upon because they have...
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Relationship, Services, Value
If I need Sharecare to waive anything, they work with us. They aren't the type of firm that charges...
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Relationship, Services
Sharecare understands our business model. We have a few key contacts with the firm, and we don't...
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Services, Value
Sharecare answers our requests for medical records and billing, and the firm helps us avoid pain...
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Relationship, Services
The integration with Sharecare has gone very well. They are really easy to work with. Communication...
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Relationship, Services
We have had a couple of things that we have needed to work on. Sharecare has taken a little bit...
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Relationship
Sharecare works very well with the patients and other people within the facility. Once we get the...
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Relationship
Sharecare could improve their timeliness of a new strategic thing that we need to get done. They...
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Relationship, Services
We have had some transitions in some of our local areas and facilities where they have taken on...
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Relationship
There is always an issue every few weeks or so, but on a regular basis, Sharecare meets my needs. If...
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Loyalty, Operations
I would tell someone considering going with Sharecare that they need to have a clear process in...
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Operations, Services
There have been a lot of issues with payers not getting requests that are on time or complete from...
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Relationship
For the volume, Sharecare has consistently exceeded my expectations, but the relationship with the...
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Relationship
We got a short notice from our organization about a change that was going to be put into place for...
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Relationship
We have always had a really good working relationship with Sharecare. They have always been very...
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Relationship
We feel that Sharecare is a good partner for us. They are fantastic in their execution. They are...
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Relationship
We have been able to reap the benefits of the firm’s relationship with payers. The firm has very...
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Relationship
A strong partnership is never one-sided. We are a very large organization, so we need somebody to...
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Services
One thing we can improve is the consumption of requests. I would love to see the firm develop more...
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Relationship
We had an incident that made it so that Sharecare was behind, but a lot of that had to do with us.
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Relationship
Sharecare does well, but they could maybe have the ability to have more staff complete the work in a...
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Relationship
We have a good relationship with Sharecare. They are very easy to work with and receptive to our...
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Loyalty, Relationship
Sharecare is always on time and exceeds our expectations, and that is why we are going into a new...
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Services
For Sharecare’s chart retrieval, they have a portal where they store all the charts they have for...
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Relationship
Sharecare was here before I was at the organization, and the partnership was strong. There is a...
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Relationship, Services
Sharecare comes through for us on so many occasions when we are in a pinch or to appease a health...
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Relationship, Services
Sharecare is phenomenal. Sharecare adopted our processes, and they do the work quicker and more...
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Relationship, Services
The requesters have a Sharecare portal to log in to and request records from. A lot of the larger...
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Relationship
One of the firm's people is very involved in all of our calls. Also, the firm was very transparent...
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Loyalty, Relationship
We are looking to expand our utilization of Sharecare's services. We are looking to expand that...
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Relationship
I have gotten a couple of complaints about Sharecare releasing something they shouldn't have. Once...
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Relationship
Sharecare is very good at working with third-party vendors, and in terms of accuracy, they do a...
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Relationship
We view Sharecare not as just a firm, but as a partner. We work with Sharecare on a lot of...
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Relationship
Sharecare’s customer service is top notch. If I ever have issues, I go to our Sharecare...
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Value
I don't have erroneous charges from Sharecare, and if I do question anything, they can always back...
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Relationship
There are always outliers, but Sharecare always keeps to their turnaround time. They also come up...
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Operations
It seems that at times I get emails from copy services or attorneys that they have either not...
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Relationship
Sharecare is very responsive when I need assistance or have questions. I have also been able to tap...
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Value
Sharecare avoids charging for every little thing, especially when they told us they could do...
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Relationship
We have a solid relationship with Sharecare. They don't just work with us; we can see the...
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Relationship
Sharecare gives us all the data, and their error rate is extremely low. Sharecare is a very...
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Relationship, Services
Sharecare is good about sharing their history and background with new people. We appreciate that,...
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Relationship, Services
We have had a couple of instances, and some of them might be related to workflow or staffing levels,...
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Relationship
Sharecare has been very open and honest in terms of what is chargeable and what is not. That has...
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Relationship
Since our relationship began, the people we have been working with have been knowledgeable, open,...
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Relationship
Sharecare is open to figuring out different ways to improve the process so that we can keep strict...
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Relationship
Whenever a third-party requester calls to follow up on Sharecare’s inquiries for something that is...
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Value
The firm avoids charging for every little thing. We work well together collaboratively. They work...
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Relationship
The firm has a pretty good auditing team that handles our payer requests. The volume of those...
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Loyalty, Services
One thing the firm could improve is their technology. We are hoping they can expand when it comes to...
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Relationship
What stands out to me is Sharecare’s timeliness, and they are just a very personable and responsive...
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Relationship
As far as the Sharecare leadership team goes, we have a great relationship, and I enjoy working with...
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Loyalty, Relationship
I don't think that Sharecare necessarily has our long-term interests at heart. They definitely have...
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Services
Sharecare’s product is generally pretty good. It has been pretty stable, and it has been much more...
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Value
We would do better in getting our money’s worth if the firm were a little quicker in getting us our...
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Loyalty, Relationship
Sharecare is not the worst organization out there, but I don’t think they are the best. But I also...
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Relationship
Sharecare could speed up the processing of requests, and that would assist us in decreasing our...
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Operations
We moved to Sharecare due to being part of a certain system now. They started looking at all...
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Value
From the invoice I saw, Sharecare doesn’t avoid charging for every little thing. There just seem to...
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