Sharecare Release of Information
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Sharecare is pretty accurate. We had one or two incidents where there was something we had to go...
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I work with a manager from Sharecare, and they will do escalation for us if needed. That person has...
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I would like if Sharecare had a link we could put on our website so we wouldn't have to be involved...
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When I have an issue, Sharecare’s support staff is right there. I don't have to wait. Sharecare...
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Sharecare’s accuracy and quality is very good. I have used other firms, and Sharecare does an...
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We chose Sharecare because we usually try to use the same firms and vendors that other associated...
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Sharecare makes sure that our information is compliant. They have access to our system. Sharecare’s...
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When I talk about a service like Sharecare's, one of the things that I often say to others is that...
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Sharecare is a good company. They complete things in a timely manner, and that is important. If...
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The quality of Sharecare’s work is outstanding. There are so many little things in between the lines...
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When we had a small issue with one of the areas of the project, we went right to our representative,...
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Everybody can always be a little better. Sharecare could shorten their time frames. Patients aren't...
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The firm avoids charging for every little thing. A lot of times, patients come in, and the firm...
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If our contract with the firm states that there should be a certain number of staff members at our...
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I am not doubting that the firm's representatives provide quality work. Not everything can be turned...
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With most requests, if a patient comes in, the firm takes care of them right away. Some things are...
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Every time I have contacted the firm, they have been pretty quick. The firm's people are...
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If any of the firm's people are not doing a good job, and we aren't satisfied, we can ask them to...
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I have my own contacts at Sharecare, and when I reach out to those contacts, they usually follow up...
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I have no major issues with Sharecare’s processes. I am very happy that they offer multiple ways to...
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I don’t have to deal with any issues that may arise because I can forward them to Sharecare....
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At one point, we were processing some of our medical requests in-house, but the burden became too...
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There is always room for Sharecare to improve. We may need different services from Sharecare down...
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We liked having a go-to person from Sharecare on-site because we could turn things around even more...
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We have a lot of calls for medical record questions, and we have been able to turn those questions...
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The firm works well with third-party requestors. The lawyers who request notes say that Sharecare is...
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The firm is always offering us technology or services that they are developing or their other...
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The firm’s people come in from out of town and regularly give us a presentation on the number of...
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The strength of partnership with Sharecare compared to our previous firm is like night and day. When...
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Sharecare is responding to our needs. A big part of any outsourced relationship is communication....
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We had a big request where the ball got dropped. That is not typical of Sharecare, but that was a...
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One of the challenges, and this is not unique to Sharecare, is trying to work with the different...
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There are some things that Sharecare has done that are a little more forward thinking than our...
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When it comes to the release of information, no news is good news. When we don’t have people...
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I work with a number of individuals and pretty much can get ahold of anybody that I need to. I get...
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We are making good on the outcomes, and Sharecare is helping us achieve those things. We are still...
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We have had a good experience with Sharecare. A firm at my previous job was just awful. I had...
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With release of information services, most of the firms that are out there, the firm will focus...
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Things have not gone well with Sharecare in the last year. They are growing fast, and we are worried...
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The vendor's customer service has dropped since they became Sharecare. The follow-through is not...
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Sharecare returns records quickly, but if we have special requests or issues, Sharecare takes a long...
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Sharecare has been really good about all of our copy services. There is no delay between when I send...
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Our main contact person has been great. That person responds really quickly and works well with us....
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When we first switched to Sharecare's service, we had some growing pains, but that was to be...
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Sharecare's customer service isn't always stellar. If there is an issue with a customer saying that...
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I continue to be very pleased with the services Sharecare provides. They are aligned with our goals...
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In the past, we wanted more permanent resources from Sharecare. Right now, they are no different...
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I am very happy with Sharecare. They are very accurate, and there is good communication with our...
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We don't have to pay Sharecare anything. They charge the third-party clients, and Sharecare is...
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I don't think there is a way for Sharecare to exceed our expectations. The firm says something will...
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Sharecare does a phenomenal job, and they have an excellent QA process and workflows. The firm is...
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We would like to see higher-level integration with our EHR and other peripheral systems, like our...
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In the labor market, everyone is struggling with certain job classifications. Sharecare has done a...
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The firm acts as a second set of eyes. They keep us HIPAA compliant. We send requests of things we...
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We give out a number to the patients for them to call if they have questions about their medical...
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Our relationship with the firm has been good. Everything has been great. We go over our numbers with...
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I like what the firm does. They exceed expectations, and they have a feedback process in place. The...
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The firm always keeps up with company changes. They are on top of those things. Whenever we have...
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We have a few points of contact with the firm that we have access to at any time. They are always...
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Sharecare is more local than some other firms, so they are easy to communicate with. I can call them...
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It took a while to get the bumps and kinks worked out with Sharecare. But there are always a lot of...
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In terms of how well the firm executes, sometimes they lag a little behind. They have staffing...
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Sharecare puts a lot of thought into who they hire. They really take pride in their service and the...
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Our experience with Sharecare has been positive. We have had a longstanding relationship with them...
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Sharecare’s charges are reasonable. They aren't greedy. We pay one small monthly fee that covers our...
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Sharecare has saved us with their strategic knowledge in areas that were way over my head. Our...
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In the past, we had issues with some members of Sharecare's staff, but Sharecare let those resources...
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Sharecare involves us in the hiring process, and that is nice. If we are not comfortable with a...
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Sharecare’s greatest strength is their willingness to help. If there is a situation, they will get...
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Sharecare’s weakness is that their upper management comes up with things or pushes initiatives that...
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