Commentary Summary
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User Commentary
Project Results
Timeliness is Sharecare's main challenge. The firm promises a few days for turnarounds, but we watch...
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Other Observations
We redid our contract so that Sharecare could not charge us for additional projects. If we had not...
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People and Knowledge
Accuracy is not a problem with Sharecare. The firm is very knowledgeable about what they should and...
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Sales and Contracting
While we were trying to clean up our contract with Sharecare, it took several months for one of...
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Other Observations
We want automated processes to make things easier for patients and eliminate our staff's extra...
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Relationship
The firm’s release of information accuracy is outstanding. I absolutely think that the firm is the...
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Relationship
We have the consistent staff we work with from the firm, and there have been occasions when somebody...
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People and Knowledge
Sharecare is good at getting requests out. It has been quite a while since something has come back...
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Relationship
I like that I can take things to the firm for them to look at. We had a patient who needed something...
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Other Observations
Scheduling with the firm has gone well. Their steps in management are good. I have someone I can go...
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Other Observations
Occasionally we have issues where Sharecare doesn’t get things out as promptly as we would like, but...
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ROI and Cost
We like Sharecare because of the convenience of being able to have someone else do the work. And...
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Tools and Methodology
As to the firm’s turnaround times for completing requests, we have had to nudge them a couple of...
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Relationship
Overall, Sharecare has been a wonderful company. Before Sharecare acquired BACTES, it was a small...
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Tools and Methodology
Sharecare sees the writing on the wall. Patients can download their records. The release of...
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ROI and Cost
The firm is good about not charging us for every little thing. We call them when a patient can't...
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Project Results
The accuracy and quality are done well. Sharecare sends things to their quality control team, so we...
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ROI and Cost
Sharecare was doing something for us at no charge. We agreed on that because other...
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Relationship
We are talking about things, but I just don't see any movement on the Sharecare side. We are trying...
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People and Knowledge
The consultants are pretty good. There are a few people from Sharecare who are absolutely amazing....
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ROI and Cost
We don't receive a lot of complaints about pricing from patients that need to pay for their records....
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Project Results
We have never looked for another vendor, but if we had to make a decision, we would use Sharecare...
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Other Observations
There have been times when we have heard that an insurance company or attorney has had to contact a...
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ROI and Cost
We are satisfied with the product. Adding a handful of things to the product would put the firm over...
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ROI and Cost
The billing and invoices from Sharecare have been very vague and a bit gray. A lot of unexpected...
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ROI and Cost
Sharecare is responsive to our needs, but we are looking for more proactiveness from them in terms...
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ROI and Cost
We do not have a lot of insight into what the firm is doing for us. The firm is doing a lot, but it...
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Other Observations
I would recommend the product, but it definitely has limitations. The firm has opportunities to go...
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People and Knowledge
Sharecare’s staff and consultants could be more consistent in providing monthly reporting. Sometimes...
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People and Knowledge
Sharecare is available, and they advocate for us if there is pushback. They are consistent, and they...
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Project Results
From a compliance standpoint, Sharecare is good in several areas. When the firm sends out medical...
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Tools and Methodology
One suggestion is that Sharecare should implement a service for taking in larger files, like IME...
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Tools and Methodology
Any time a patient tells us they have put in a request and haven't heard back, we see that Sharecare...
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Relationship
We have a regularly scheduled meeting with Sharecare to go over numbers and data, and then we...
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Project Results
We have recommended Sharecare to other companies. Sharecare has not tried to oversell or...
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Tools and Methodology
Sharecare is very cognizant of our needs, and they don't try to squeeze us into a model that they...
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Tools and Methodology
The turnaround time is fast, and the quality of Sharecare's work is second to none. Their work is...
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Tools and Methodology
We would love to see whether the vendor can work on their costs, but in all due fairness to...
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People and Knowledge
We meet with Sharecare, and they offer different products for different sets of problems. Then, we...
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Relationship
I have nothing but positive things to say about Sharecare. They give us a very high level of...
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Future Outlook
Sharecare is doing a great job; we are very pleased with them. The vendor has actually taken on some...
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People and Knowledge
Sharecare is right on top of everything. They have consistently been a gem to work with. What we...
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Project Results
We started out pretty rocky with Sharecare, but ever since we worked the kinks out, things have been...
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People and Knowledge
Our main go-to person with Sharecare is absolutely fabulous. I can call them at any point throughout...
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People and Knowledge
Sharecare has done a good job 99% of the time. We have had times when the firm has dropped the ball,...
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Relationship
We aren't just a client. We have a good personal relationship with Sharecare. They treat us as we...
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ROI and Cost
The firm's costs are reasonable for the work that they do. They can't do the services for free, but...
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People and Knowledge
If we have issues with a bill or a patient complaint or something is wrong, the firm is there to...
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People and Knowledge
If there is a discrepancy in something, such as a request, the firm handles things. We don't have to...
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Sales and Contracting
Multiple times, we have told one of the firm's sales representatives that we are not interested in...
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Tools and Methodology
Sharecare only does our billables. They wait for the payment; sometimes they wait for longer than 30...
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Relationship
Sharecare could have better control of possible privacy breaches. We find out about possible...
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People and Knowledge
Sharecare is very attentive when we bring things to their attention. They try to resolve issues quickly....
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ROI and Cost
I am very happy with Sharecare. I like how accurate Sharecare's work has been. The are very few...
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Relationship
I have regular meetings with the executives, and they are very informative about what they say....
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Relationship
I work mostly with my representative, and they are extremely helpful. If I have a problem or...
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Other Observations
There really aren't any improvements I would like to see in the product. I know Sharecare would like...
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Relationship
During the COVID-19 pandemic, we lost some staff, and then we were not able to hire for some time....
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Relationship
Sharecare does really great work. I meet with them regularly. They take feedback very well, make any...
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Relationship
When Sharecare bought out the firm, the transition was a little bumpy. We were used to working with...
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People and Knowledge
We have one main person that we go to. If we ever have an issue, we set up meetings. If any problems...
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Project Results
The firm has been very understanding when we have transitioned software systems, and they have let...
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Project Results
We haven't had too many concerns or complaints about the firm’s accuracy. We have not been informed...
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People and Knowledge
Sharecare's turnaround times for the release of information have always been really high. Sharecare...
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Relationship
Sharecare is very good at touching base with us. We have meetings with the firm, and they go over...
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Tools and Methodology
It doesn't seem like there is a lot of communication from Sharecare’s central team to their field...
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Relationship
As Sharecare has grown, they have lost the personal touch that they used to have with their...
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People and Knowledge
The last time that we requested information from Sharecare, there was someone there that was really...
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Project Results
At this point in time, Sharecare is just meeting our expectations. They are doing what they are...
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People and Knowledge
Sharecare could benefit by gaining more knowledge in certain areas. I don't know whether they lack...
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Tools and Methodology
One of the areas that Sharecare could really improve on is executing upgrades. There have been quite...
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Relationship
Sharecare knows the challenges that are unique to our organization. Unfortunately, as we go up the...
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Project Results
Sharecare has helped reduce our pain points, and they have created things in the system that make it...
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Tools and Methodology
We have had some struggles with Sharecare with regard to the measurable outcomes they are reporting...
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Relationship
Sharecare is small. They aren't a big corporation, and they cater to our specific needs.
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Relationship
We have had a couple of breaches, and Sharecare's lower-level management sometimes isn't quite as...
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Relationship
Sharecare’s turnaround time is excellent, and the competency of their staff is high level. They are...
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ROI and Cost
We would love to see improvements in the cost associated with Sharecare’s service. That is simply a...
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Project Results
Sharecare is pretty accurate. We had one or two incidents where there was something we had to go...
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People and Knowledge
I work with a manager from Sharecare, and they will do escalation for us if needed. That person has...
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Tools and Methodology
I would like if Sharecare had a link we could put on our website so we wouldn't have to be involved...
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Relationship
When I have an issue, Sharecare’s support staff is right there. I don't have to wait. Sharecare...
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Relationship
Sharecare’s accuracy and quality is very good. I have used other firms, and Sharecare does an...
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Win/Loss - Why they were selected (by current clients)
We chose Sharecare because we usually try to use the same firms and vendors that other associated...
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Project Results
Sharecare makes sure that our information is compliant. They have access to our system. Sharecare’s...
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Project Results
When I talk about a service like Sharecare's, one of the things that I often say to others is that...
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Relationship
Sharecare is a good company. They complete things in a timely manner, and that is important. If...
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ROI and Cost
The quality of Sharecare’s work is outstanding. There are so many little things in between the lines...
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Relationship
When we had a small issue with one of the areas of the project, we went right to our representative,...
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Tools and Methodology
Everybody can always be a little better. Sharecare could shorten their time frames. Patients aren't...
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