Sharecare Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Sharecare is always on time and exceeds our expectations, and that is why we are going into a new...
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Services
For Sharecare’s chart retrieval, they have a portal where they store all the charts they have for...
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Relationship
Sharecare was here before I was at the organization, and the partnership was strong. There is a...
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Relationship, Services
Sharecare comes through for us on so many occasions when we are in a pinch or to appease a health...
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Relationship, Services
Sharecare is phenomenal. Sharecare adopted our processes, and they do the work quicker and more...
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Relationship, Services
The requesters have a Sharecare portal to log in to and request records from. A lot of the larger...
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Relationship
One of the firm's people is very involved in all of our calls. Also, the firm was very transparent...
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Loyalty, Relationship
We are looking to expand our utilization of Sharecare's services. We are looking to expand that...
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Relationship
I have gotten a couple of complaints about Sharecare releasing something they shouldn't have. Once...
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Relationship
Sharecare is very good at working with third-party vendors, and in terms of accuracy, they do a...
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Relationship
We view Sharecare not as just a firm, but as a partner. We work with Sharecare on a lot of...
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Relationship
Sharecare’s customer service is top notch. If I ever have issues, I go to our Sharecare...
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Value
I don't have erroneous charges from Sharecare, and if I do question anything, they can always back...
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Relationship
There are always outliers, but Sharecare always keeps to their turnaround time. They also come up...
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Operations
It seems that at times I get emails from copy services or attorneys that they have either not...
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Relationship
Sharecare is very responsive when I need assistance or have questions. I have also been able to tap...
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Value
Sharecare avoids charging for every little thing, especially when they told us they could do...
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Relationship
We have a solid relationship with Sharecare. They don't just work with us; we can see the...
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Relationship
Sharecare gives us all the data, and their error rate is extremely low. Sharecare is a very...
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Relationship, Services
Sharecare is good about sharing their history and background with new people. We appreciate that,...
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Relationship, Services
We have had a couple of instances, and some of them might be related to workflow or staffing levels,...
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Relationship
Sharecare has been very open and honest in terms of what is chargeable and what is not. That has...
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Relationship
Since our relationship began, the people we have been working with have been knowledgeable, open,...
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Relationship
Sharecare is open to figuring out different ways to improve the process so that we can keep strict...
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Relationship
Whenever a third-party requester calls to follow up on Sharecare’s inquiries for something that is...
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Value
The firm avoids charging for every little thing. We work well together collaboratively. They work...
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Relationship
The firm has a pretty good auditing team that handles our payer requests. The volume of those...
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Loyalty, Services
One thing the firm could improve is their technology. We are hoping they can expand when it comes to...
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Relationship
What stands out to me is Sharecare’s timeliness, and they are just a very personable and responsive...
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Relationship
As far as the Sharecare leadership team goes, we have a great relationship, and I enjoy working with...
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Loyalty, Relationship
I don't think that Sharecare necessarily has our long-term interests at heart. They definitely have...
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Services
Sharecare’s product is generally pretty good. It has been pretty stable, and it has been much more...
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Value
We would do better in getting our money’s worth if the firm were a little quicker in getting us our...
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Loyalty, Relationship
Sharecare is not the worst organization out there, but I don’t think they are the best. But I also...
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Relationship
Sharecare could speed up the processing of requests, and that would assist us in decreasing our...
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Operations
We moved to Sharecare due to being part of a certain system now. They started looking at all...
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Value
From the invoice I saw, Sharecare doesn’t avoid charging for every little thing. There just seem to...
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Relationship
When it comes to Sharecare’s ROI accuracy, they do question things. They review the requests that...
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Relationship
Regarding third-party requesters, there are times when the firm processes a request, but the...
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Relationship, Services
We haven't had any issues with Sharecare. They seem to be processing requests in a timely manner.
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Relationship
Anytime I need Sharecare, they are on top of it. If I send an email, I get a response in about 10...
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Relationship, Services
Sharecare has a quality program that checks a sampling of cases to be sure that they are responding...
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Relationship
We had a longtime account manager assigned to our account who is no longer with Sharecare, so we...
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Relationship
Sharecare had some software glitches along the way that caused a few hiccups, but they worked...
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Relationship
We are very satisfied with the team and their engagement.
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Relationship
To encourage a strong partnership, Sharecare could go above and beyond regarding our requests that a...
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Relationship
If someone were looking to switch release-of-information firms, I would definitely recommend...
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Relationship
Within a week of when I give Sharecare a request, they process and take care of things. The firm's...
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Relationship
Sharecare is very easy to work with. If I have an issue or a question, I can reach out. Sometimes we...
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Operations
One person we like is leaving the firm, but there is nothing the firm can do about that. Luckily, I...
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Relationship
Things have gone well with Sharecare. We ask them to do a few things they probably don't have to do...
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Relationship
I know there has been a bit of turnover recently at Sharecare. Someone we loved left, and another...
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Relationship, Services
Sharecare is always looking for ways to reduce pain points. They work with us very closely to...
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Relationship, Value
Sharecare has taken on a lot of work and a lot of extra things without charging. Some things are...
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Relationship
Sharecare brings in a lot of new things. They are always looking at what is going on in the...
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Relationship
Sharecare has very nice staff. They have had some challenges, as we all have had with staffing, and...
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Relationship, Services
As with anything, Sharecare’s accuracy and quality are not always perfect, but they are always on...
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Relationship
Our experience with Sharecare has been great. The management team has been very attentive and...
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Relationship
Sharecare's staff is as good as it will ever get. They are excellent. I don't have a complaint about...
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Loyalty
We want to utilize Sharecare's technology and have it available for patients to be more...
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Operations
We had a very good experience with Sharecare during our project. The transition was very easy and...
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Services
Sharecare’s product that we use is slick. It makes things very easy. We tested it out to see how a...
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Relationship
Sharecare has strong customer support. We have had them for several years, and we still have...
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Relationship
If they have a problem, customers or patients are expected to call the firm, but sometimes things...
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Value
We renegotiated our contract with Sharecare because I had some questions about pricing and concerns...
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Relationship
We have had such a good experience with Sharecare. They hit the nail on the head in so many...
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Relationship
The dedicated staff from Sharecare is easy to deal with and always on top of things. I email one of...
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Relationship
Before we started working with Sharecare, we were worried about whether they were going to do things...
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Relationship
Our support person goes above and beyond to help make sure we get what we need. Sharecare in general...
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Relationship, Services
Sharecare gets all our requests out within their time frames, though sometimes the certificates of...
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Relationship, Services
I haven’t seen anything come back with accuracy issues. When we first started, there were...
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Relationship
I have had to rely heavily on the staff from Sharecare over the last couple of years to handle...
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Relationship
Sharecare has a regional leadership model, and that works really well. We have a tight relationship...
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Relationship
Our time with Sharecare has been great, and they are very helpful. However, it is always hard to...
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Value
We like Sharecare’s pricing structure. It is a lot easier than that of other firms. If I have a...
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Relationship, Operations
The consultants from Sharecare are absolutely phenomenal, and our relationships with them are great....
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Relationship
Whenever we are strategizing together, Sharecare contributes, and we appreciate that. They bring up...
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Relationship, Value
Sharecare takes care of things for us, and we only ever hear about what is going on if the payer...
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Relationship
The person at Sharecare that I have been working with has always been reachable and accessible. That...
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Relationship
I like Sharecare. Since I have been using them, I have been nothing but pleased. The few times we...
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Relationship
The connections we have at Sharecare, like our account manager and others we speak with, are good....
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Relationship, Services
I want Sharecare to do more for us because Sharecare has more people focused on the release of...
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Services
Sharecare meets our expectations consistently, and their technology is wonderful. We can log on to a...
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Relationship, Services
The Sharecare customer service we use is outsourced to an offshore organization. When our patients...
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Relationship
For a while, Sharecare's execution was just under the top of the scale. We got on the phone with...
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Relationship
On a national level, Sharecare is fully aware of current laws, expectations, and things we don't...
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Relationship, Operations
There is a lot of follow-up that we have to do. Many times, Sharecare makes errors, and we have to...
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Relationship
Sharecare is pretty responsive. A certain manager was especially great when we reached out. They...
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Value
Sharecare doesn’t avoid charging for every little thing. Sometimes they overcharge. Sometimes they...
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Relationship
Sharecare is great at working with third-party requesters. Sharecare has multiple contacts, and when...
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Value
Sharecare does not charge us for every little thing. They help when possible. When something is on...
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Relationship
We have worked with Sharecare for a long time, and they have been very responsive. Their support...
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Relationship, Services
I would buy Sharecare again. We had another firm before Sharecare that was horrible, and the...
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Relationship
We have been working with Sharecare for a long time and have a positive relationship with them. They...
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Relationship
Since Sharecare was bought by another company, we have seen less of the senior management, and that...
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Relationship, Services
When Sharecare works with third-party requests, we get into an internal procedure that affects their...
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Relationship
Sharecare is pretty good at execution, and I have no complaints. Sharecare tracks outcomes, and we...
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Operations
I would tell others looking at Sharecare that the firm's implementation process is as good as our...
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Value
Sharecare has solutions for everything, but we have to pay. That is tricky. We won't go with...
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Relationship, Services
Requests from third-party requesters are the most difficult requests for Sharecare to service, and...
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Relationship
We have a standing relationship with some of the higher-ups at Sharecare, but even when we are...
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Relationship
Things are going very well with Sharecare. We have had a relationship with them for a long time. And...
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Loyalty
I would tell a peer considering Sharecare for their release of information services that we have had...
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Operations
Sharecare is a large company with a lot of business models and products to offer clients, and they...
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Relationship, Operations
At this point, I don't think Sharecare exceeds expectations. They are training lots of new people as...
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Relationship
Sharecare is very open with us. We communicate well and my team members also communicate very well...
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Relationship, Services
Sharecare is always changing and updating their database, their report portal, and other things....
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Relationship
Sharecare has a good team. The people we work with and the leadership are really responsive to...
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Relationship
Lately, the only bad thing is that we need a little more staff because a couple of people left...
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Relationship
The only negative with Sharecare is that sometimes we get complaints from our patients about hold...
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Relationship, Services
What has gone well is Sharecare’s accuracy rate and lack of HIPAA incidents. Their turnaround time...
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Services, Value
Right now, Sharecare processes a lot of releases each month for us. We had many people in our...
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Relationship
Sharecare is just great. They used to be part of BACTES and were a privately owned company. Now they...
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Relationship
Sharecare is a great partner. They have very limited turnover, and that is great. They know us, and...
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Relationship
The firm is very flexible and excellent. Whenever we want to make changes or we have specific...
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Relationship
I have been extremely pleased with Sharecare. Sharecare has responsibility and oversight over a very...
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Relationship
Sharecare outsources some of their work to other countries, and they said they could guarantee all...
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Loyalty, Relationship
I love Sharecare. I have a direct point of contact, so if we have any issues, I can go directly to...
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Value
We hired Sharecare to help us with our release of information to patients, insurance companies,...
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Relationship
The main person we have worked with at Sharecare is a wonderful representative. If there are any...
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Relationship, Value
Sharecare is super transparent with us about any HIPAA breaches, and there have not been any. If...
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Relationship
Sharecare has been really helpful in making sure that our record requests are processed in a way...
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Relationship
Sharecare has a legal team that is involved with their customer service side. In every way, the firm...
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Relationship
Sharecare goes above and beyond when we need it. Some cases that come through are a hot mess, so we...
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Relationship, Value
The people on our team have longevity with us. Sharecare has been around for only a few years, but...
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Relationship
Sharecare can always conquer and divide and move things around. They are always flexible. They put...
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Relationship
Sharecare has quality people who provide what is best for our facility and do their jobs. We don't...
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