Sharecare Release of Information Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship
Sharecare is very open to accepting new requests and types. If I add a site, they'll work on it....
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Relationship
We get a lot of audits in, and some of the time, Sharecare is getting thousands of requests....
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Relationship
Sharecare meets with me all the time, and their marketing person meets with, emails, and checks on...
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Relationship
Sharecare's service is valuable. I need their team. There's no way I could do this work on my own. I...
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Relationship
I like Sharecare's personability; their people make a huge difference in the work. They do a lot of...
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Services
Sharecare's request submission and record retrieval portal is so easy and simple. As long as a file...
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Relationship
I work with an operations manager, and they're fantastic. We work with Sharecare's risk and...
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Relationship
Sharecare is easy to work with and responds well to feedback. They started an advisory board to...
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Relationship
When we started with Sharecare, the initial cost expectations that were presented were not accurate,...
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Relationship
With Sharecare, we build a relationship with someone, and then they get promoted. I do not think...
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Services
The portal technology is easy to use, and requests are processed in a timely and accurate manner....
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Services
Sharecare’s integration has improved somewhat with the FHIR interface, and they have been able to...
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Relationship, Value
Recently, Sharecare developed a revenue-sharing program whereby we get back some of the money that...
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Relationship
Sharecare’s customer service team is meeting with us; they are very good. Our account...
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Relationship, Services
Very few privacy issues come up from Sharecare’s work. The firm is very careful about the...
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Relationship, Services
The only thing I would say is not as great as it could be is that there is some duplicate work...
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Relationship
Sharecare’s leadership is strong, and the staff is good overall. Some team members are newer to the...
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Relationship
Our turnaround times have been really low over the last several weeks, and that is amazing. The firm...
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Relationship
We still have to micromanage Sharecare a little, and I wish they would be more proactive. We are in...
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Relationship
With Sharecare, we have regular business reviews where they always ask for our input on things we...
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Relationship
Sharecare's biggest strengths are relationship building and communication, and I have actually...
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Relationship, Value
It’s a shared model, so some of the revenue Sharecare generates is shared with another vendor...
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Relationship, Operations
Sharecare is in an interesting space. They are on the forefront of technology, or are at least...
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Relationship, Operations
Sharecare’s turnaround times are amazing. We recently engaged with them on a specific project that...
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Relationship
There’s always room for improvement. Sharecare has had a couple of staff members who have needed...
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Relationship
Sharecare's strength is that the person we work with is an excellent lead worker.
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Relationship
Sharecare has been an excellent partner for us for many years.
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Loyalty, Relationship
We have a long-term business partnership, and that is outstanding.
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Relationship
Sharecare is doing a good job. They are doing what they were hired to do. They get into the charts...
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Relationship, Services
Sometimes with Sharecare, it takes a while for requests to receive a request ID that we can provide...
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Relationship
Sharecare's management team is very responsive. If I reach out, explain that I am in a bind, and ask...
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Relationship, Services
Sharecare is always very innovative and coming up with new ideas to make things more technology...
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Relationship
The advice I would give to someone considering Sharecare is that communication is very important,...
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Relationship
Sometimes I have really high expectations. Sharecare does a good job of listening to and pleasing...
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Relationship, Services
Sharecare has brought up processes for different things, and I'm all about efficiency and saving...
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Loyalty, Relationship, Value
Sharecare is very reasonable in terms of cost. We interviewed quite a few vendors. The great thing...
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Relationship
I don't feel that Sharecare’s customer service representatives were vetted for how they communicate...
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Relationship
Sharecare's customer service representatives have a setup where they communicate with customers and...
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Relationship
The vendor makes me look so smart and good. All I do is voice everything, and then they make all my...
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Relationship, Services
Sharecare gave us access to their console, and we can see turnaround times or whether a call was...
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Loyalty, Relationship
An organization we are partnered with has a different vendor, and nobody thought to put us under one...
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Relationship, Services
The only thing that I'm having trouble with when it comes to Sharecare is exceptions. When there are...
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Value
An issue with Sharecare is that I get billed for things that I shouldn't get billed for. I have to...
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Relationship
Every time we reach out to the firm, they reply right away. Timeliness is very important, and the...
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Relationship
Sharecare has requested that we update them anytime we have organizational changes. We send them an...
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Relationship
Sharecare changed the person who was assigned to our medical group, and when they made that change,...
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Relationship
Sharecare works really well with me, and I work closely with their people. Sharecare takes care of a...
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Relationship, Services
For the most part, Sharecare Release of Information seems to work very well, but I have some...
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Relationship
I would like better communication with Sharecare, where if a records requester calls their office,...
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Relationship, Operations, Services
Sharecare is flexible and responsive to the organization's business needs. They participate in...
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Loyalty
I would tell others that they should absolutely take the opportunity to meet with Sharecare and...
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Operations
Sharecare is utilizing their system on our homepage, so that is pretty nice. It allows patients to...
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Value
Sharecare does not avoid charging for every little thing. There are times when they can’t get direct...
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Value
Sharecare gets a percentage of what they bill. Essentially, we are not invoiced for the majority of...
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Relationship
One of the big pitches that Sharecare made when they first came to me was that they are owned by...
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Relationship
We have such a great relationship with Sharecare. They are exceptional at communicating, and their...
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Relationship, Operations
When we took on Sharecare's service for our organizations, the transition was a little...
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Relationship, Operations
Sharecare is a fairly large organization now, and we truly appreciate how we are treated like we are...
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Relationship
Sharecare's service is just amazing. They are very diligent in terms of making sure that all the...
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Operations
It is much easier to handle the space if we have somebody who takes a lot of the compliance and owns...
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Operations, Services
We would like Sharecare to improve with a more consistent turnaround time on the completion of our...
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Operations, Value
The QR codes are fantastic because patients can scan one, and that makes things easier for the...
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Relationship, Services
We have a relationship with a higher-up who has definitely been involved. The people at Sharecare...
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Relationship
We don’t think of Sharecare as a vendor; we think of them as a partner. They have been ridiculously...
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Relationship
Our client manager is in constant communication. They check on things and see how things are going....
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Relationship
If I have a question, the firm brings in the people who need to be involved to resolve it. The firm...
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Value
I don't know how much we pay, but I have no complaints.
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Relationship
The firm is very responsive whenever I have a question. We recently changed our subpoena intake...
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Relationship, Services
The project team members are very knowledgeable and friendly. I have contact with several people at...
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Loyalty, Services, Value
Using Sharecare's system reduces the liability for processing and meeting regulatory guidelines for...
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Relationship, Operations
I would like to see Sharecare take on some of our front-end office work when it comes to receiving...
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Relationship, Operations, Services
Sharecare’s solution is very robust and user-friendly, and it has great data reports. Sharecare is...
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Relationship, Operations
We had a bumpy go-live, but that is to be expected. I'm not sure whether Sharecare took on too much....
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Operations
Our expected outcome is to release medical records within 15 days of receipt, and that outcome is...
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Relationship
Despite some of the struggles with communication that we have had, I really believe that Sharecare...
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Relationship, Services
People should look at all the competitors to see what is available for them. I would definitely...
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Relationship, Services
Our partnership has changed. The way that we release records has changed. Sharecare has adapted very...
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Relationship
Now that we are over the humps and learning curves, we are doing pretty well. We would just like to...
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Relationship
The firm has been good. We have taken on a lot of our billables, so we haven’t had as much...
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Relationship
Some of the staff members don’t understand the relationship that we had with Sharecare at one time....
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Relationship, Services
We have a very good team from Sharecare that is assigned to us. With any new projects, the team...
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Relationship, Operations, Value
Sharecare has not consistently exceeded our expectations. There was a particular incident where I...
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Operations, Services
The Sharecare platform is very easy and user-friendly. Sharecare worked with us on integration to...
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Commentary Summary
Comment Type Breakout