Sharecare Release of Information
Filtered view: All
Subject Expert
Justin Porter
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Project Results
Timeliness is Sharecare's main challenge. The firm promises a few days for turnarounds, but we watch...
Login or Create an Account to see details.
Other Observations
We redid our contract so that Sharecare could not charge us for additional projects. If we had not...
Login or Create an Account to see details.
People and Knowledge
Accuracy is not a problem with Sharecare. The firm is very knowledgeable about what they should and...
Login or Create an Account to see details.
Sales and Contracting
While we were trying to clean up our contract with Sharecare, it took several months for one of...
Login or Create an Account to see details.
Other Observations
We want automated processes to make things easier for patients and eliminate our staff's extra...
Login or Create an Account to see details.
Relationship
The firm’s release of information accuracy is outstanding. I absolutely think that the firm is the...
Login or Create an Account to see details.
Relationship
We have the consistent staff we work with from the firm, and there have been occasions when somebody...
Login or Create an Account to see details.
People and Knowledge
Sharecare is good at getting requests out. It has been quite a while since something has come back...
Login or Create an Account to see details.
Relationship
I like that I can take things to the firm for them to look at. We had a patient who needed something...
Login or Create an Account to see details.
Other Observations
Scheduling with the firm has gone well. Their steps in management are good. I have someone I can go...
Login or Create an Account to see details.
Other Observations
Occasionally we have issues where Sharecare doesn’t get things out as promptly as we would like, but...
Login or Create an Account to see details.
ROI and Cost
We like Sharecare because of the convenience of being able to have someone else do the work. And...
Login or Create an Account to see details.
Tools and Methodology
As to the firm’s turnaround times for completing requests, we have had to nudge them a couple of...
Login or Create an Account to see details.
Relationship
Overall, Sharecare has been a wonderful company. Before Sharecare acquired BACTES, it was a small...
Login or Create an Account to see details.
Tools and Methodology
Sharecare sees the writing on the wall. Patients can download their records. The release of...
Login or Create an Account to see details.
ROI and Cost
The firm is good about not charging us for every little thing. We call them when a patient can't...
Login or Create an Account to see details.
Project Results
The accuracy and quality are done well. Sharecare sends things to their quality control team, so we...
Login or Create an Account to see details.
ROI and Cost
Sharecare was doing something for us at no charge. We agreed on that because other...
Login or Create an Account to see details.
Relationship
We are talking about things, but I just don't see any movement on the Sharecare side. We are trying...
Login or Create an Account to see details.
People and Knowledge
The consultants are pretty good. There are a few people from Sharecare who are absolutely amazing....
Login or Create an Account to see details.
ROI and Cost
We don't receive a lot of complaints about pricing from patients that need to pay for their records....
Login or Create an Account to see details.
Project Results
We have never looked for another vendor, but if we had to make a decision, we would use Sharecare...
Login or Create an Account to see details.
Other Observations
There have been times when we have heard that an insurance company or attorney has had to contact a...
Login or Create an Account to see details.
ROI and Cost
We are satisfied with the product. Adding a handful of things to the product would put the firm over...
Login or Create an Account to see details.
ROI and Cost
The billing and invoices from Sharecare have been very vague and a bit gray. A lot of unexpected...
Login or Create an Account to see details.
ROI and Cost
Sharecare is responsive to our needs, but we are looking for more proactiveness from them in terms...
Login or Create an Account to see details.
ROI and Cost
We do not have a lot of insight into what the firm is doing for us. The firm is doing a lot, but it...
Login or Create an Account to see details.
Other Observations
I would recommend the product, but it definitely has limitations. The firm has opportunities to go...
Login or Create an Account to see details.
People and Knowledge
Sharecare’s staff and consultants could be more consistent in providing monthly reporting. Sometimes...
Login or Create an Account to see details.
People and Knowledge
Sharecare is available, and they advocate for us if there is pushback. They are consistent, and they...
Login or Create an Account to see details.
Project Results
From a compliance standpoint, Sharecare is good in several areas. When the firm sends out medical...
Login or Create an Account to see details.
Tools and Methodology
One suggestion is that Sharecare should implement a service for taking in larger files, like IME...
Login or Create an Account to see details.
Tools and Methodology
Any time a patient tells us they have put in a request and haven't heard back, we see that Sharecare...
Login or Create an Account to see details.
Relationship
We have a regularly scheduled meeting with Sharecare to go over numbers and data, and then we...
Login or Create an Account to see details.
Project Results
We have recommended Sharecare to other companies. Sharecare has not tried to oversell or...
Login or Create an Account to see details.
Tools and Methodology
Sharecare is very cognizant of our needs, and they don't try to squeeze us into a model that they...
Login or Create an Account to see details.
Tools and Methodology
The turnaround time is fast, and the quality of Sharecare's work is second to none. Their work is...
Login or Create an Account to see details.
Tools and Methodology
We would love to see whether the vendor can work on their costs, but in all due fairness to...
Login or Create an Account to see details.
People and Knowledge
We meet with Sharecare, and they offer different products for different sets of problems. Then, we...
Login or Create an Account to see details.
Relationship
I have nothing but positive things to say about Sharecare. They give us a very high level of...
Login or Create an Account to see details.
Future Outlook
Sharecare is doing a great job; we are very pleased with them. The vendor has actually taken on some...
Login or Create an Account to see details.
People and Knowledge
Sharecare is right on top of everything. They have consistently been a gem to work with. What we...
Login or Create an Account to see details.
Project Results
We started out pretty rocky with Sharecare, but ever since we worked the kinks out, things have been...
Login or Create an Account to see details.
People and Knowledge
Our main go-to person with Sharecare is absolutely fabulous. I can call them at any point throughout...
Login or Create an Account to see details.
People and Knowledge
Sharecare has done a good job 99% of the time. We have had times when the firm has dropped the ball,...
Login or Create an Account to see details.
Relationship
We aren't just a client. We have a good personal relationship with Sharecare. They treat us as we...
Login or Create an Account to see details.
ROI and Cost
The firm's costs are reasonable for the work that they do. They can't do the services for free, but...
Login or Create an Account to see details.
People and Knowledge
If we have issues with a bill or a patient complaint or something is wrong, the firm is there to...
Login or Create an Account to see details.
People and Knowledge
If there is a discrepancy in something, such as a request, the firm handles things. We don't have to...
Login or Create an Account to see details.
Sales and Contracting
Multiple times, we have told one of the firm's sales representatives that we are not interested in...
Login or Create an Account to see details.
Tools and Methodology
Sharecare only does our billables. They wait for the payment; sometimes they wait for longer than 30...
Login or Create an Account to see details.
Relationship
Sharecare could have better control of possible privacy breaches. We find out about possible...
Login or Create an Account to see details.
People and Knowledge
Sharecare is very attentive when we bring things to their attention. They try to resolve issues quickly....
Login or Create an Account to see details.
ROI and Cost
I am very happy with Sharecare. I like how accurate Sharecare's work has been. The are very few...
Login or Create an Account to see details.
Relationship
I have regular meetings with the executives, and they are very informative about what they say....
Login or Create an Account to see details.
Relationship
I work mostly with my representative, and they are extremely helpful. If I have a problem or...
Login or Create an Account to see details.
Other Observations
There really aren't any improvements I would like to see in the product. I know Sharecare would like...
Login or Create an Account to see details.
Relationship
During the COVID-19 pandemic, we lost some staff, and then we were not able to hire for some time....
Login or Create an Account to see details.
Relationship
Sharecare does really great work. I meet with them regularly. They take feedback very well, make any...
Login or Create an Account to see details.
Relationship
When Sharecare bought out the firm, the transition was a little bumpy. We were used to working with...
Login or Create an Account to see details.
People and Knowledge
We have one main person that we go to. If we ever have an issue, we set up meetings. If any problems...
Login or Create an Account to see details.
Project Results
The firm has been very understanding when we have transitioned software systems, and they have let...
Login or Create an Account to see details.
Project Results
We haven't had too many concerns or complaints about the firm’s accuracy. We have not been informed...
Login or Create an Account to see details.
People and Knowledge
Sharecare's turnaround times for the release of information have always been really high. Sharecare...
Login or Create an Account to see details.
Relationship
Sharecare is very good at touching base with us. We have meetings with the firm, and they go over...
Login or Create an Account to see details.
Tools and Methodology
It doesn't seem like there is a lot of communication from Sharecare’s central team to their field...
Login or Create an Account to see details.
Relationship
As Sharecare has grown, they have lost the personal touch that they used to have with their...
Login or Create an Account to see details.
People and Knowledge
The last time that we requested information from Sharecare, there was someone there that was really...
Login or Create an Account to see details.
Project Results
At this point in time, Sharecare is just meeting our expectations. They are doing what they are...
Login or Create an Account to see details.
People and Knowledge
Sharecare could benefit by gaining more knowledge in certain areas. I don't know whether they lack...
Login or Create an Account to see details.
Tools and Methodology
One of the areas that Sharecare could really improve on is executing upgrades. There have been quite...
Login or Create an Account to see details.
Relationship
Sharecare knows the challenges that are unique to our organization. Unfortunately, as we go up the...
Login or Create an Account to see details.
Project Results
Sharecare has helped reduce our pain points, and they have created things in the system that make it...
Login or Create an Account to see details.
Tools and Methodology
We have had some struggles with Sharecare with regard to the measurable outcomes they are reporting...
Login or Create an Account to see details.
Relationship
Sharecare is small. They aren't a big corporation, and they cater to our specific needs.
Login or Create an Account to see details.
Relationship
We have had a couple of breaches, and Sharecare's lower-level management sometimes isn't quite as...
Login or Create an Account to see details.
Relationship
Sharecare’s turnaround time is excellent, and the competency of their staff is high level. They are...
Login or Create an Account to see details.
ROI and Cost
We would love to see improvements in the cost associated with Sharecare’s service. That is simply a...
Login or Create an Account to see details.
Project Results
Sharecare is pretty accurate. We had one or two incidents where there was something we had to go...
Login or Create an Account to see details.
People and Knowledge
I work with a manager from Sharecare, and they will do escalation for us if needed. That person has...
Login or Create an Account to see details.
Tools and Methodology
I would like if Sharecare had a link we could put on our website so we wouldn't have to be involved...
Login or Create an Account to see details.
Relationship
When I have an issue, Sharecare’s support staff is right there. I don't have to wait. Sharecare...
Login or Create an Account to see details.
Relationship
Sharecare’s accuracy and quality is very good. I have used other firms, and Sharecare does an...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We chose Sharecare because we usually try to use the same firms and vendors that other associated...
Login or Create an Account to see details.
Project Results
Sharecare makes sure that our information is compliant. They have access to our system. Sharecare’s...
Login or Create an Account to see details.
Project Results
When I talk about a service like Sharecare's, one of the things that I often say to others is that...
Login or Create an Account to see details.
Relationship
Sharecare is a good company. They complete things in a timely manner, and that is important. If...
Login or Create an Account to see details.
ROI and Cost
The quality of Sharecare’s work is outstanding. There are so many little things in between the lines...
Login or Create an Account to see details.
Relationship
When we had a small issue with one of the areas of the project, we went right to our representative,...
Login or Create an Account to see details.
Tools and Methodology
Everybody can always be a little better. Sharecare could shorten their time frames. Patients aren't...
Login or Create an Account to see details.
Featured Report
Preferences