Sharecare Release of Information
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Justin Porter
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KLAS Research Director - Justin Porter
 
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User Commentary

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Director

Project Results

Timeliness is Sharecare's main challenge. The firm promises a few days for turnarounds, but we watch...

Jan 2023
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Director

Other Observations

We redid our contract so that Sharecare could not charge us for additional projects. If we had not...

Jan 2023
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Director

People and Knowledge

Accuracy is not a problem with Sharecare. The firm is very knowledgeable about what they should and...

Jan 2023
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Director

Sales and Contracting

While we were trying to clean up our contract with Sharecare, it took several months for one of...

Jan 2023
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Director

Other Observations

We want automated processes to make things easier for patients and eliminate our staff's extra...

Jan 2023
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Director

Relationship

The firm’s release of information accuracy is outstanding. I absolutely think that the firm is the...

Jan 2023
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Director

Relationship

We have the consistent staff we work with from the firm, and there have been occasions when somebody...

Jan 2023
||
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Manager

People and Knowledge

Sharecare is good at getting requests out. It has been quite a while since something has come back...

Jan 2023
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Manager

Relationship

I like that I can take things to the firm for them to look at. We had a patient who needed something...

Jan 2023
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Manager

Other Observations

Scheduling with the firm has gone well. Their steps in management are good. I have someone I can go...

Jan 2023
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Director

Other Observations

Occasionally we have issues where Sharecare doesn’t get things out as promptly as we would like, but...

Jan 2023
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Director

ROI and Cost

We like Sharecare because of the convenience of being able to have someone else do the work. And...

Jan 2023
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Director

Tools and Methodology

As to the firm’s turnaround times for completing requests, we have had to nudge them a couple of...

Jan 2023
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Director

Relationship

Overall, Sharecare has been a wonderful company. Before Sharecare acquired BACTES, it was a small...

Jan 2023
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Director

Tools and Methodology

Sharecare sees the writing on the wall. Patients can download their records. The release of...

Jan 2023
||
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Director

ROI and Cost

The firm is good about not charging us for every little thing. We call them when a patient can't...

Jan 2023
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Manager

Project Results

The accuracy and quality are done well. Sharecare sends things to their quality control team, so we...

Jan 2023
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Manager

ROI and Cost

Sharecare was doing something for us at no charge. We agreed on that because other...

Jan 2023
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Manager

Relationship

We are talking about things, but I just don't see any movement on the Sharecare side. We are trying...

Jan 2023
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Manager

People and Knowledge

The consultants are pretty good. There are a few people from Sharecare who are absolutely amazing....

Jan 2023
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Director

ROI and Cost

We don't receive a lot of complaints about pricing from patients that need to pay for their records....

Jan 2023
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Director

Project Results

We have never looked for another vendor, but if we had to make a decision, we would use Sharecare...

Jan 2023
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Director

Other Observations

There have been times when we have heard that an insurance company or attorney has had to contact a...

Jan 2023
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Director

ROI and Cost

We are satisfied with the product. Adding a handful of things to the product would put the firm over...

Dec 2022
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Director

ROI and Cost

The billing and invoices from Sharecare have been very vague and a bit gray. A lot of unexpected...

Dec 2022
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Director

ROI and Cost

Sharecare is responsive to our needs, but we are looking for more proactiveness from them in terms...

Dec 2022
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Director

ROI and Cost

We do not have a lot of insight into what the firm is doing for us. The firm is doing a lot, but it...

Dec 2022
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Director

Other Observations

I would recommend the product, but it definitely has limitations. The firm has opportunities to go...

Dec 2022
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Director

People and Knowledge

Sharecare’s staff and consultants could be more consistent in providing monthly reporting. Sometimes...

Nov 2022
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Director

People and Knowledge

Sharecare is available, and they advocate for us if there is pushback. They are consistent, and they...

Nov 2022
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COO

Project Results

From a compliance standpoint, Sharecare is good in several areas. When the firm sends out medical...

Nov 2022
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COO

Tools and Methodology

One suggestion is that Sharecare should implement a service for taking in larger files, like IME...

Nov 2022
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VP/Other Executive

Tools and Methodology

Any time a patient tells us they have put in a request and haven't heard back, we see that Sharecare...

Nov 2022
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VP/Other Executive

Relationship

We have a regularly scheduled meeting with Sharecare to go over numbers and data, and then we...

Nov 2022
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VP/Other Executive

Project Results

We have recommended Sharecare to other companies. Sharecare has not tried to oversell or...

Nov 2022
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Manager

Tools and Methodology

Sharecare is very cognizant of our needs, and they don't try to squeeze us into a model that they...

Nov 2022
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Manager

Tools and Methodology

The turnaround time is fast, and the quality of Sharecare's work is second to none. Their work is...

Nov 2022
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Manager

Tools and Methodology

We would love to see whether the vendor can work on their costs, but in all due fairness to...

Nov 2022
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Manager

People and Knowledge

We meet with Sharecare, and they offer different products for different sets of problems. Then, we...

Nov 2022
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Manager

Relationship

I have nothing but positive things to say about Sharecare. They give us a very high level of...

Nov 2022
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Manager

Future Outlook

Sharecare is doing a great job; we are very pleased with them. The vendor has actually taken on some...

Nov 2022
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Manager

People and Knowledge

Sharecare is right on top of everything. They have consistently been a gem to work with. What we...

Oct 2022
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Manager

Project Results

We started out pretty rocky with Sharecare, but ever since we worked the kinks out, things have been...

Oct 2022
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Manager

People and Knowledge

Our main go-to person with Sharecare is absolutely fabulous. I can call them at any point throughout...

Oct 2022
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Director

People and Knowledge

Sharecare has done a good job 99% of the time. We have had times when the firm has dropped the ball,...

Oct 2022
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Manager

Relationship

We aren't just a client. We have a good personal relationship with Sharecare. They treat us as we...

Oct 2022
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Manager

ROI and Cost

The firm's costs are reasonable for the work that they do. They can't do the services for free, but...

Oct 2022
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Manager

People and Knowledge

If we have issues with a bill or a patient complaint or something is wrong, the firm is there to...

Oct 2022
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(0)
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Manager

People and Knowledge

If there is a discrepancy in something, such as a request, the firm handles things. We don't have to...

Oct 2022
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Manager

Sales and Contracting

Multiple times, we have told one of the firm's sales representatives that we are not interested in...

Oct 2022
||
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Director

Tools and Methodology

Sharecare only does our billables. They wait for the payment; sometimes they wait for longer than 30...

Oct 2022
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Director

Relationship

Sharecare could have better control of possible privacy breaches. We find out about possible...

Oct 2022
||
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Director

People and Knowledge

Sharecare is very attentive when we bring things to their attention. They try to resolve issues quickly....

Oct 2022
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Manager

ROI and Cost

I am very happy with Sharecare. I like how accurate Sharecare's work has been. The are very few...

Oct 2022
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Manager

Relationship

I have regular meetings with the executives, and they are very informative about what they say....

Oct 2022
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Manager

Relationship

I work mostly with my representative, and they are extremely helpful. If I have a problem or...

Oct 2022
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Manager

Other Observations

There really aren't any improvements I would like to see in the product. I know Sharecare would like...

Oct 2022
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(0)
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Manager

Relationship

During the COVID-19 pandemic, we lost some staff, and then we were not able to hire for some time....

Oct 2022
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Manager

Relationship

Sharecare does really great work. I meet with them regularly. They take feedback very well, make any...

Oct 2022
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Manager

Relationship

When Sharecare bought out the firm, the transition was a little bumpy. We were used to working with...

Aug 2022
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Manager

People and Knowledge

We have one main person that we go to. If we ever have an issue, we set up meetings. If any problems...

Aug 2022
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Manager

Project Results

The firm has been very understanding when we have transitioned software systems, and they have let...

Aug 2022
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Manager

Project Results

We haven't had too many concerns or complaints about the firm’s accuracy. We have not been informed...

Aug 2022
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Analyst/Coordinator

People and Knowledge

Sharecare's turnaround times for the release of information have always been really high. Sharecare...

Aug 2022
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Analyst/Coordinator

Relationship

Sharecare is very good at touching base with us. We have meetings with the firm, and they go over...

Aug 2022
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Analyst/Coordinator

Tools and Methodology

It doesn't seem like there is a lot of communication from Sharecare’s central team to their field...

Aug 2022
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Analyst/Coordinator

Relationship

As Sharecare has grown, they have lost the personal touch that they used to have with their...

Aug 2022
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Analyst/Coordinator

People and Knowledge

The last time that we requested information from Sharecare, there was someone there that was really...

Aug 2022
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Analyst/Coordinator

Project Results

At this point in time, Sharecare is just meeting our expectations. They are doing what they are...

Aug 2022
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Analyst/Coordinator

People and Knowledge

Sharecare could benefit by gaining more knowledge in certain areas. I don't know whether they lack...

Aug 2022
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Analyst/Coordinator

Tools and Methodology

One of the areas that Sharecare could really improve on is executing upgrades. There have been quite...

Aug 2022
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Analyst/Coordinator

Relationship

Sharecare knows the challenges that are unique to our organization. Unfortunately, as we go up the...

Aug 2022
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Analyst/Coordinator

Project Results

Sharecare has helped reduce our pain points, and they have created things in the system that make it...

Aug 2022
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Analyst/Coordinator

Tools and Methodology

We have had some struggles with Sharecare with regard to the measurable outcomes they are reporting...

Aug 2022
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(0)
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Manager

Relationship

Sharecare is small. They aren't a big corporation, and they cater to our specific needs.

Jul 2022
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Manager

Relationship

We have had a couple of breaches, and Sharecare's lower-level management sometimes isn't quite as...

Jul 2022
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Director

Relationship

Sharecare’s turnaround time is excellent, and the competency of their staff is high level. They are...

Jul 2022
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Director

ROI and Cost

We would love to see improvements in the cost associated with Sharecare’s service. That is simply a...

Jul 2022
||
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CIO

Project Results

Sharecare is pretty accurate. We had one or two incidents where there was something we had to go...

Mar 2022
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CIO

People and Knowledge

I work with a manager from Sharecare, and they will do escalation for us if needed. That person has...

Mar 2022
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CIO

Tools and Methodology

I would like if Sharecare had a link we could put on our website so we wouldn't have to be involved...

Mar 2022
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Director

Relationship

When I have an issue, Sharecare’s support staff is right there. I don't have to wait. Sharecare...

Mar 2022
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Director

Relationship

Sharecare’s accuracy and quality is very good. I have used other firms, and Sharecare does an...

Mar 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Sharecare because we usually try to use the same firms and vendors that other associated...

Mar 2022
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Manager

Project Results

Sharecare makes sure that our information is compliant. They have access to our system. Sharecare’s...

Mar 2022
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Manager

Project Results

When I talk about a service like Sharecare's, one of the things that I often say to others is that...

Mar 2022
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Manager

Relationship

Sharecare is a good company. They complete things in a timely manner, and that is important. If...

Mar 2022
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Manager

ROI and Cost

The quality of Sharecare’s work is outstanding. There are so many little things in between the lines...

Mar 2022
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Manager

Relationship

When we had a small issue with one of the areas of the project, we went right to our representative,...

Mar 2022
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Manager

Tools and Methodology

Everybody can always be a little better. Sharecare could shorten their time frames. Patients aren't...

Mar 2022
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