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Sharecare Release of Information Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

Sharecare has been very flexible and willing to work with us. The process of negotiating a contract...

Apr 2021
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Director

Sharecare's timeliness has been excellent. Sharecare has customer service managers who reach out to...

Dec 2020
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Director

We have had some issues with staffing. With the new people that we have hired, our ROI from...

Dec 2020
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Director

The vendor's customer service is outstanding for me; my representative is excellent. But many...

Dec 2020
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Director

Strength of partnership is a big deal, and sometimes we have to fight for vendors to pay attention...

Dec 2020
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Director

We were pleased with Sharecare's COVID-19 response, but they weren't as swift as we would have liked...

Dec 2020
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Director

Sharecare's turnaround time is good. I look in the work queues regularly, and occasionally I see...

Dec 2020
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Director

Sharecare has done a great job. When I look at everything in total, we have been very satisfied with...

Dec 2020
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Director

When COVID-19 hit, Sharecare immediately reached out to us to confirm that they would continue to...

Dec 2020
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Director

We have never had a problem with Sharecare. We work pretty closely together for any new laws and...

Dec 2020
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(0)
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Manager

Sharecare is pretty good with accuracy and quality. We haven’t gotten many things back. We have...

Dec 2020
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Manager

Sharecare’s turnaround time is pretty quick.

Dec 2020
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Manager

One of the issues that we have had with Sharecare is their customer service. There is sometimes a...

Dec 2020
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Manager

Sharecare does well with keeping up with state-to-state regulations for privacy and compliance, but...

Dec 2020
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Manager

We absolutely love the person that we have from Sharecare. That person is on-site during the week...

Dec 2020
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(0)
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Manager

Sharecare’s executive leadership is definitely getting better. We used to have meetings and followed...

Dec 2020
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(0)
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Manager

We have had an ongoing thing with Sharecare’s customer service line. The customer service people say...

Dec 2020
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(0)
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Manager

I don’t know how well we are getting our money’s worth from Sharecare. It is interesting because I...

Dec 2020
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(0)
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Manager

Sharecare was nickel-and-diming us, and we have had discussions about that. That is why we have...

Dec 2020
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Director

Sharecare is phenomenal. They are in lockstep with any strategies that we have. They definitely have...

Dec 2020
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(0)
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Director

At this point no one from Sharecare is on-site, but we are looking to explore having someone on-site...

Dec 2020
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(0)
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Manager

Sharecare is great. I haven't had any issues with their workers. Any work we give them gets finished...

Dec 2020
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(0)
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Manager

We haven't had any issues with the lawyers or patients that Sharecare works with. No one has ever...

Dec 2020
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(0)
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Manager

We get excellent executive involvement from Sharecare. I meet yearly with the president of their...

Dec 2020
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(0)
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Director

Sharecare’s quality of work is excellent. They rarely have any errors, and everything gets out. They...

Dec 2020
||
(0)
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Director

When we have urgent requests, sometimes it is really hard to get ahold of someone at Sharecare to...

Dec 2020
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(0)
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Director

Overall, the turnaround times and quality of Sharecare are within the scope of work in our service...

Dec 2020
||
(0)
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Director

At this point, Sharecare’s internal applications work really well for their metrics and workflows....

Dec 2020
||
(0)
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Manager

Sharecare does a good job of not charging us for everything. We get what we pay for and more....

Dec 2020
||
(0)
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Manager

Sharecare's turnaround time for completing requests is very good, but sometimes the turnaround time...

Dec 2020
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(0)
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Manager

I absolutely love the Sharecare person I work with. That person is very good at communicating with...

Dec 2020
||
(0)
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Manager

We regularly meet with the people in charge. Our relationship is a lot better than what it used to...

Dec 2020
||
(0)
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Director

We had a rocky start. We have come a long way. We have put some processes into place, and now we can...

Nov 2020
||
(0)
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Director

When Sharecare first took over, we were under different management, and we really struggled with...

Nov 2020
||
(0)
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Director

The vendor is on-site, and they use their own technology. They use a system to log all of the...

Nov 2020
||
(0)
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Director

COVID-19 was really difficult because it was brand new to everyone, and we really didn't know what...

Nov 2020
||
(0)
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Director

I employed Sharecare, but the company has rules that I don't necessarily agree with, and that makes...

Nov 2020
||
(0)
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Director

I sure hope we get our money's worth because the service is very expensive. I have struggled with...

Nov 2020
||
(0)
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Manager

We have stuck with Sharecare because they have provided us with a good turnaround time. They also...

Nov 2020
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(0)
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Manager

Our representative from Sharecare is a really sweet person and hardly says a word because the...

Nov 2020
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(0)
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Manager

Sharecare works reasonably well. There are moments when we have to push them. It is most likely the...

Nov 2020
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(0)
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Director

We have used the vendor's services for a while, and they are a very good organization. The staff...

Nov 2020
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(0)
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Director

The Sharecare staff members are quite autonomous. Granted, when brand-new people join us, they have...

Nov 2020
||
(0)
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Director

Several years ago, Sharecare had a different name under a parent company, and it was smaller and...

Nov 2020
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(0)
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Manager

We don’t ask much of Sharecare. One of the individuals at the company is very good to work with and...

Nov 2020
||
(0)
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Manager

In all the years that we have worked with Sharecare, we have only had a few occurrences where...

Nov 2020
||
(0)
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Manager

There have been many times when I have had patients get antsy about getting their records, and we...

Nov 2020
||
(0)
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Manager

The vendor's turnaround time is good. There might be some instances where there are delays due to...

Nov 2020
||
(0)
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Manager

Sharecare could always improve their communication. That is key. The vendor satisfies us as a...

Nov 2020
||
(0)
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Manager

We use Sharecare's program and our own internal program, and we are trying to integrate the systems...

Nov 2020
||
(0)
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Manager

When we have problems with the staff, we often have to move people around. Sometimes people don't...

Nov 2020
||
(0)
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Manager

We get a good number of calls about people never getting the records we send in the mail. We are...

Nov 2020
||
(0)
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Manager

In my experience, the vendor is very responsive to our business needs at the drop of a dime. The...

Nov 2020
||
(0)
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Manager

We have received our money's worth from the vendor. We have a fair relationship. I would recommend...

Nov 2020
||
(0)
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Manager

In the beginning when we had issues with the cost for records and things like that, the vendor was...

Nov 2020
||
(0)
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Manager

Everyone, including myself, has room for improvement. One challenging thing was that one of the...

Nov 2020
||
(0)
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Director

The vendor worked with us during COVID-19. They have been great. We don’t have patients come to our...

Nov 2020
||
(0)
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Director

Sharecare is more of a benefit to me because I don’t need to have the people that I am paying be in...

Nov 2020
||
(0)
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Director

Sharecare has provided us with excellent service at the facility level. They have provided me with...

Nov 2020
||
(0)
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Manager

The vendor executives knock off a lot of charges that we dispute because we weren't warned...

Nov 2020
||
(0)
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Manager

I wish Sharecare would do better at training their staff members on handling customer complaints. I...

Nov 2020
||
(0)
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Manager

I would like the vendor to be a little bit more proactive with third parties. Oftentimes when...

Nov 2020
||
(0)
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Manager

We could use a little bit more stability on the technology side. We have a lot of downtime,...

Nov 2020
||
(0)
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Manager

We have had many issues with the audits that come in from insurance companies. We have gotten bigger...

Nov 2020
||
(0)
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Manager

I would like Sharecare and our organization to have better communication. We might ask to start...

Nov 2020
||
(0)
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Manager

Sharecare could use technology better. We have to push Sharecare to do things. When COVID-19 hit, it...

Nov 2020
||
(0)
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Director

Sharecare is not perfect. They have occasionally made mistakes, but not on a consistent basis. They...

Oct 2020
||
(0)
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Director

The executive involvement with Sharecare is very good. They are engaged whenever I have any issues....

Oct 2020
||
(0)
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Director

The premise of Sharecare’s model is that they charge for the release of records to insurance...

Oct 2020
||
(0)
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Director

Sharecare provides us with our tracking software, and it works. That is an older platform, and we...

Oct 2020
||
(0)
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Director

Compared to other vendors, Sharecare is more locally available. Most of the people I deal with are...

Oct 2020
||
(0)
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Manager

We haven’t had any issues with Sharecare. They are on top of things. Sharecare is very attentive,...

Oct 2020
||
(0)
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Manager

Sharecare periodically reaches out to us. Our representatives’ superiors will sometimes even reach...

Oct 2020
||
(0)
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Director

The vendor furloughed some people during the COVID-19 crisis, including one person who was familiar...

Oct 2020
||
(0)
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Director

Sharecare was BACTES, and before that, they were someone else. Now, our main contact is awesome....

Oct 2020
||
(0)
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Director

When we first went with Sharecare, we had an executive person checking in with us at least...

Oct 2020
||
(0)
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Director

I have recommended Sharecare to people in the past. There are two bonuses to the system. One bonus...

Oct 2020
||
(0)
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