Sharecare Release of Information Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship, Value
It’s a shared model, so some of the revenue Sharecare generates is shared with another vendor...
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Relationship, Operations
Sharecare is in an interesting space. They are on the forefront of technology, or are at least...
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Relationship, Operations
Sharecare’s turnaround times are amazing. We recently engaged with them on a specific project that...
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Relationship
There’s always room for improvement. Sharecare has had a couple of staff members who have needed...
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Relationship
Sharecare's strength is that the person we work with is an excellent lead worker.
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Relationship
Sharecare has been an excellent partner for us for many years.
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Loyalty, Relationship
We have a long-term business partnership, and that is outstanding.
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Relationship
Sharecare is doing a good job. They are doing what they were hired to do. They get into the charts...
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Relationship, Services
Sometimes with Sharecare, it takes a while for requests to receive a request ID that we can provide...
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Relationship
Sharecare's management team is very responsive. If I reach out, explain that I am in a bind, and ask...
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Relationship, Services
Sharecare is always very innovative and coming up with new ideas to make things more technology...
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Relationship
The advice I would give to someone considering Sharecare is that communication is very important,...
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Relationship
Sometimes I have really high expectations. Sharecare does a good job of listening to and pleasing...
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Relationship, Services
Sharecare has brought up processes for different things, and I'm all about efficiency and saving...
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Loyalty, Relationship, Value
Sharecare is very reasonable in terms of cost. We interviewed quite a few vendors. The great thing...
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Relationship
I don't feel that Sharecare’s customer service representatives were vetted for how they communicate...
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Relationship
Sharecare's customer service representatives have a setup where they communicate with customers and...
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Relationship
The vendor makes me look so smart and good. All I do is voice everything, and then they make all my...
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Relationship, Services
Sharecare gave us access to their console, and we can see turnaround times or whether a call was...
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Loyalty, Relationship
An organization we are partnered with has a different vendor, and nobody thought to put us under one...
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Relationship, Services
The only thing that I'm having trouble with when it comes to Sharecare is exceptions. When there are...
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Value
An issue with Sharecare is that I get billed for things that I shouldn't get billed for. I have to...
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Relationship
Every time we reach out to the firm, they reply right away. Timeliness is very important, and the...
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Relationship
Sharecare has requested that we update them anytime we have organizational changes. We send them an...
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Relationship
Sharecare changed the person who was assigned to our medical group, and when they made that change,...
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Relationship
Sharecare works really well with me, and I work closely with their people. Sharecare takes care of a...
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Relationship, Services
For the most part, Sharecare Release of Information seems to work very well, but I have some...
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Relationship
I would like better communication with Sharecare, where if a records requester calls their office,...
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Relationship, Operations, Services
Sharecare is flexible and responsive to the organization's business needs. They participate in...
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Loyalty
I would tell others that they should absolutely take the opportunity to meet with Sharecare and...
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Operations
Sharecare is utilizing their system on our homepage, so that is pretty nice. It allows patients to...
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Value
Sharecare does not avoid charging for every little thing. There are times when they can’t get direct...
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Value
Sharecare gets a percentage of what they bill. Essentially, we are not invoiced for the majority of...
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Relationship
One of the big pitches that Sharecare made when they first came to me was that they are owned by...
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Relationship
We have such a great relationship with Sharecare. They are exceptional at communicating, and their...
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Relationship, Operations
When we took on Sharecare's service for our organizations, the transition was a little...
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Relationship, Operations
Sharecare is a fairly large organization now, and we truly appreciate how we are treated like we are...
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Relationship
Sharecare's service is just amazing. They are very diligent in terms of making sure that all the...
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Operations
It is much easier to handle the space if we have somebody who takes a lot of the compliance and owns...
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Operations, Services
We would like Sharecare to improve with a more consistent turnaround time on the completion of our...
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Operations, Value
The QR codes are fantastic because patients can scan one, and that makes things easier for the...
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Relationship, Services
We have a relationship with a higher-up who has definitely been involved. The people at Sharecare...
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Relationship
We don’t think of Sharecare as a vendor; we think of them as a partner. They have been ridiculously...
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Relationship
Our client manager is in constant communication. They check on things and see how things are going....
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Relationship
If I have a question, the firm brings in the people who need to be involved to resolve it. The firm...
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Value
I don't know how much we pay, but I have no complaints.
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Relationship
The firm is very responsive whenever I have a question. We recently changed our subpoena intake...
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Relationship, Services
The project team members are very knowledgeable and friendly. I have contact with several people at...
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Loyalty, Services, Value
Using Sharecare's system reduces the liability for processing and meeting regulatory guidelines for...
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Relationship, Operations
I would like to see Sharecare take on some of our front-end office work when it comes to receiving...
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Relationship, Operations, Services
Sharecare’s solution is very robust and user-friendly, and it has great data reports. Sharecare is...
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Relationship, Operations
We had a bumpy go-live, but that is to be expected. I'm not sure whether Sharecare took on too much....
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Operations
Our expected outcome is to release medical records within 15 days of receipt, and that outcome is...
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Relationship
Despite some of the struggles with communication that we have had, I really believe that Sharecare...
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Relationship, Services
People should look at all the competitors to see what is available for them. I would definitely...
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Relationship, Services
Our partnership has changed. The way that we release records has changed. Sharecare has adapted very...
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Relationship
Now that we are over the humps and learning curves, we are doing pretty well. We would just like to...
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Relationship
The firm has been good. We have taken on a lot of our billables, so we haven’t had as much...
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Relationship
Some of the staff members don’t understand the relationship that we had with Sharecare at one time....
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Relationship, Services
We have a very good team from Sharecare that is assigned to us. With any new projects, the team...
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Relationship, Operations, Value
Sharecare has not consistently exceeded our expectations. There was a particular incident where I...
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Operations, Services
The Sharecare platform is very easy and user-friendly. Sharecare worked with us on integration to...
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Services
I’m pretty satisfied with the integration of Sharecare's service with our EHR. We grant Sharecare...
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Relationship, Value
The benefits we have seen from using Sharecare are time and effort. They are doing QC, and they have...
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Relationship
Sharecare consistently exceeds our expectations. We even have people on-site, so we have direct...
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Relationship
Things with Sharecare aren’t perfect. There are good things, like having them on-site. But there are...
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Services
My staff has access to the Sharecare record retrieval portal, and we can view the records that the...
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Value
We are having issues with the charging from Sharecare. There is something that Sharecare is supposed...
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Relationship
We have a really good team right now with Sharecare, and I have definitely seen a lot of improvement...
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Relationship
Sharecare has some good staff. We do have a couple of Sharecare staff members that we work super...
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Relationship, Operations
Sharecare has been doing pretty well. Sometimes documents are missing or we don't receive the right...
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Operations
Going live with Sharecare was a struggle, but I can't put all that on the firm. The responsibility...
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Relationship
Sharecare is better now at following through. For a while, we would reach out and wouldn't hear back...
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Relationship, Services
There have been bumps with integration, but in general, Sharecare has been extremely helpful. They...
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Relationship, Operations, Value
Previously, we had Sharecare in a very siloed work area. Now, we are branching out into other areas,...
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Relationship, Operations
Sharecare exceeds my expectations consistently, and even though I have done limited work with them,...
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Relationship, Services
An area of opportunity for Sharecare is response time. They are a little bit slow to respond to...
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Relationship, Operations
At one point, we had some high turnover in one area, and we needed to give the firm that new work....
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Relationship
Sharecare does a lot in terms of looking at legislation. They host webinars and things like that, so...
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Value
We would like to have more clarity around the invoicing process and the way we are being charged. In...
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Relationship, Services
Sharecare has taken on one of our services for us, and overall, that has been a really big win for...
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Relationship
The firm is responsive and engaged. They respond to issues in a timely manner. If we have needs or...
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Loyalty, Value
We left Sharecare because we found a vendor that did not charge us.
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Relationship
I hope another person at our organization’s experience is as good as mine with Sharecare, but they...
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Relationship
We had a new regulation that we had to comply with, and Sharecare worked on it. It was not easy to...
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Relationship, Services
We have the advantage of taking the digital technology Sharecare has for some of the audits, and...
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Relationship
When we were bringing on more facilities, we expected to consistently meet with Sharecare, and we...
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Value
Sharecare is charging us for some things that I think should be packaged or charged in a different...
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Relationship, Operations
Sharecare is very thorough. They have good quality control of their work and their work products....
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Relationship
We have a long-term partnership that alleviates work on both ends. I really don't have issues or...
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Relationship
We have a recurring business meeting with Sharecare where we process everything in-house, like what...
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Relationship
I have worked with a team from Sharecare for a while now, but I think Sharecare has a lot of stuff...
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Relationship, Value
Sharecare’s turnaround time used to be about 10 days, but we are getting our money’s worth because...
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Relationship
It is very easy to contact the firm's management for questions or concerns. The record release teams...
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Relationship, Operations
We have no major issues with Sharecare's services. They are doing what we hired them to do and what...
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Relationship, Operations, Services
I like that Sharecare assigned a team to my company. I have a team of Sharecare employees who work...
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Loyalty, Relationship, Operations
At this point, there isn't really anything that Sharecare can improve upon because they have...
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Relationship, Services, Value
If I need Sharecare to waive anything, they work with us. They aren't the type of firm that charges...
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Relationship, Services
Sharecare understands our business model. We have a few key contacts with the firm, and we don't...
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Services, Value
Sharecare answers our requests for medical records and billing, and the firm helps us avoid pain...
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Commentary Summary
Comment Type Breakout