syngo.plaza (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 8:04:49 AM and Model.EvProductId = 70388

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

The vendor did an upgrade last year, and that was pretty messy. We had a lot of issues. Siemens told...

Jul 2020
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Manager

Service and Support

The vendor keeps their promises. They are very hesitant about promising too much.

Jul 2020
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Manager

ROI / Cost (care and feeding)

Siemens doesn't lift a finger unless we pay. When we contact the local engineers, they are more than...

Jul 2020
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CIO

Implementation and Training

Siemens was a little too slow with the implementation, but there was a good result. It is very...

Feb 2020
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CIO

Sales and Contracting

I don’t know whether I would buy Siemens' solution again. It is a good product, but we do not have a...

Feb 2020
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CIO

Relationship

It is probably not correct to say that the vendor does not keep promises. It is more correct to say...

Feb 2020
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CIO

Implementation and Training

We have received very good training from Siemens. I would give their training the highest score. For...

Feb 2020
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Director

Sales and Contracting

We have a very good contract with Siemens, and we always find good solutions. We don’t have to pay...

Sep 2019
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Director

Relationship

Siemens generally keeps their promises. Vendors always promise more than they can deliver. We are in...

Sep 2019
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CMIO

Relationship

Siemens takes our concerns very seriously. They are very nice and friendly people.

Jun 2019
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CMIO

Functionality and Upgrades

syngo.plaza is pretty unreliable on a day-to-day basis.

Jun 2019
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CMIO

Sales and Contracting

Our contract with Siemens is really complex. If we want to make any changes, we have to go through...

Jun 2019
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CMIO

Technology

We have had a lot of downtime with Siemens’ PACS. For example, when we use a profile, the system...

Jun 2019
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Director

Relationship

Siemens keeps their promises as long as we keep pushing them. Sometimes things take longer than we...

Jun 2019
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Director

Relationship

Our relationship with Siemens is good. Siemens has a local team in our country, and we have been...

Jun 2019
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Manager

Service and Support

We can’t get in contact with Siemens, only with their partners. Siemens has outsourced their support...

Mar 2019
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Manager

Technology

syngo.plaza is an outdated product. There are massive hurdles in interoperability. Siemens had...

Mar 2019
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Manager

Interfacing and Integration

syngo.plaza has a lot of extremely competitive modalities, but Siemens doesn’t follow market trends....

Mar 2019
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Manager

Interfacing and Integration

I see a lack of functionality in interoperability with syngo.plaza. The time without collaboration...

Mar 2019
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Manager

Relationship

The Siemens-minded people are doing very well with syngo.plaza. The executives are very available....

Mar 2019
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Manager

Lessons Learned

Siemens keeps their promises as long as the promises are outlined in the tender. We should have been...

Mar 2019
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Director

Functionality and Upgrades

The user interface is more cumbersome in syngo.plaza than in other products.

Mar 2019
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Director

Interfacing and Integration

We appreciate the high level of integration of Siemens' products. We have been using Siemens for...

Mar 2019
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Director

Interfacing and Integration

Overall, Siemens is very good at integrating. Our Siemens products are fully integrated with other...

Mar 2019
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Director

Service and Support

The problem with Siemens is that they are a long way from where we are in terms of service and other...

Mar 2019
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CIO

Other Observations & Comments

NEXUS does their homework. They have a large configuration base for forms. They are great with psychiatry....

Jun 2018
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CIO

Functionality and Upgrades

Cerner has a great user interface. They have implemented a new middleware system that is brand new....

Jun 2018
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CIO

Other Observations & Comments

If Epic were willing to localize to our area, we would consider them. There are a lot of functions...

Jun 2018
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CIO

Other Observations & Comments

MEIERHOFER has done their homework. It is always difficult to work on architectural topics because...

Jun 2018
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CIO

Other Observations & Comments

The medication process in InterSystems' pharmacy system is close to the medication process in our...

Jun 2018
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CIO

Relationship

Siemens looks to see what they can do for our organization. They are proactive and do not...

Apr 2018
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Director

Interfacing and Integration

syngo.plaza does have some bugs here and there, so we have some hiccups with integration. Those...

Nov 2017
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Director

Service and Support

Siemens supports us very well and is responsive. Their executives are trying pay more attention to...

Nov 2017
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Director

Sales and Contracting

Siemens' solution is expensive because of the licensing model. Any click of a button requires a...

Nov 2017
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Director

Relationship

Siemens’ performance has been lacking somewhat in our area. They are dominating the market, so they...

Nov 2017
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Director

Other Observations & Comments

I wouldn’t buy syngo.plaza again because I would rather give another vendor a chance. I am hearing...

Nov 2017
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Director

Relationship

Siemens doesn’t keep their promises when it comes to other solutions, like equipment. But they do...

Nov 2017
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