Smile Health Data Platform Commentary
Filtered view: All

Subject Expert
Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

We recently did an upgrade with Smile Digital Health where we actually jumped from an old version to...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think we are hoping to extend Smile Health Data Platform's capabilities as a clinical data...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In general, with end-user support, Smile Digital Health is relatively responsive, meaning that they...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

We first implemented Smile Health Data Platform to have it be the builder of FHIR resources from an...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the areas that we have found maybe could use some improvements is in the scope of the type of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Smile Health Data Platform is just one tiny bit of what I do. That is good because we set up Smile...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The best thing about Smile CDR is it is so flexible. It is super easy to work on and find people to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Smile Digital Health should keep their focus on the back end. That is what they do best. They are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Smile Digital Health is a good partner. We have not experienced any big issues. They are pretty laid...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Having a solution like Smile CDR has reduced the amount of time our team focuses on standards and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There are some things we are planning on doing that Smile Digital Health hasn’t done yet but are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Smile Digital Health could improve with some of their communications. They could improve a bit on...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

The vendor is working on a ton of stuff. For instance, they are working on an AI tool. They bought a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have a problem with a few of Smile Digital Health’s upgrades, but typically that is because we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our relationship with Smile Digital Health has done nothing but get stronger. Also, we have been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have done an upgrade with Smile CDR in the last couple of years, but we still experienced a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

We wouldn't buy Smile CDR again. We have worked with the vendor on some security issues, and there...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I like Smile CDR. In the vendor's newest releases, they have fixed a defect that impacts us with the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Overall, Smile Digital Health is a great organization. I like working with Smile CDR. Even on the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Smile Digital Health's product has a problem with purging. When I am ingesting data from partners...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are things I have been asking for that Smile Digital Health is not doing. And there is nothing...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s executive team should check with us often about how things are going. We haven't heard...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Smile CDR is a solid product and has all the capabilities we require. The vendor has been working...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we reached out to Smile Digital Health a couple of times for some information, they weren't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Smile Digital Health had everything developed that we needed for CMS interoperability rules, so the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It seems like Smile Digital Health prefers to do their own thing with everything, so the feedback...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If someone asks me about Smile CDR, I would recommend the platform, but I would also list the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I am anticipating that there will be a proposed CMS rule on prior authorization, and hopefully, we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Smile Digital Health is making progress, and they have done a lot, but our issues all stem from our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Smile Digital Health is expensive, at least from a vendor standpoint, and I don’t think we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Smile CDR is behind the scenes, so our end users are not using it, but the system enables things for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The back end of our database is a little different than it is for other health plan systems that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We chose Smile Digital Health because they were the experts in the FHIR space. The mandates that we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Smile Digital Health has gotten better with upgrades since we started with them. I think they are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our technical resources have done a lot of training, and it seems to be beneficial.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have heard complaints from our people about the responses from Smile Digital Health's resources...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We are always in communication with our sales representatives from Smile Digital Health, but they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Smile Digital Health is thinking ahead about what is coming, and they present that to us. They watch...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We went with Smile Digital Health because we wanted them to be our technology partner for our secure...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

In the beginning, things were slow because we were building. The vendor was doing a lot of things...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One of the things that was big for us was we wanted to be able to integrate the product through...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I'm not sure how long Smile Digital Health has been around and what their growth trajectory is, but...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Smile Digital Health is responsive, and when we have spoken up and said we have been experiencing...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Smile Digital Health is full of very smart people. There is no doubt that the people that we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Smile Digital Health works with Agile methodology, so we start with a huge list of things, and we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we started with Smile Digital Health, they seemed like a really small company. Then somewhere...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Whatever Smile Digital Health’s platform was for billing, they switched it in the middle of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our project was done in a unique way because we didn't know how to manage people. When we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We pay for full support, so a lot of stuff gets addressed, and we don't know how many hours those...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have one primary person who has the key relationship. They may have been trained on something...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are talking about functionality that Smile Digital Health has identified, but we haven't deployed...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​