Smile Health Data Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Director

Relationship

When Smile Digital Health wanted to provide a hosted service, their hosted service folks weren't...

Mar 2025
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Director

Product

Smile Digital Health’s upgrade process is mediocre. Most vendors in the medical process space do...

Mar 2025
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Director

Loyalty, Product

We want to make sure that we are using the best product on the market, so we go and look at other...

Mar 2025
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Director

Loyalty, Relationship, Product

Smile Digital Health is struggling with delivering new technology. I need the vendor to give me...

Mar 2025
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Director

Relationship

I appreciate Smile Digital Health’s behavior and intent as a company. If I feel like they are...

Mar 2025
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Director

Product, Value

Smile Health Data Platform really caters to the payer space. Their baseline offering helps payers...

Feb 2025
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Director

Loyalty, Relationship, Product

Smile Digital Health is very payer focused, and that is where the entire industry is going. In the...

Feb 2025
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Director

Relationship, Value

On the one hand, Smile Digital Health is very willing to meet with us and their subject matter...

Feb 2025
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Director

Operations

Smile Digital Health has a ton of training documentation. The documentation is solid, but we have...

Feb 2025
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Director

Relationship

Smile Digital Health is very responsive at all levels, from the top leadership level down. The...

Feb 2025
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Manager

Product

We recently did an upgrade with Smile Digital Health where we actually jumped from an old version to...

Nov 2024
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Manager

Loyalty

I think we are hoping to extend Smile Health Data Platform's capabilities as a clinical data...

Nov 2024
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Manager

Relationship

In general, with end-user support, Smile Digital Health is relatively responsive, meaning that they...

Nov 2024
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Manager

Loyalty, Operations, Product

We first implemented Smile Health Data Platform to have it be the builder of FHIR resources from an...

Nov 2024
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Manager

Product

One of the areas that we have found maybe could use some improvements is in the scope of the type of...

Nov 2024
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Manager

Loyalty, Product

Smile Health Data Platform is just one tiny bit of what I do. That is good because we set up Smile...

Nov 2024
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Manager

Loyalty

The best thing about Smile CDR is it is so flexible. It is super easy to work on and find people to...

Sep 2024
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Manager

Relationship, Product

Smile Digital Health should keep their focus on the back end. That is what they do best. They are...

Sep 2024
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Manager

Relationship

Smile Digital Health is a good partner. We have not experienced any big issues. They are pretty laid...

Sep 2024
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Manager

Product, Value

Having a solution like Smile CDR has reduced the amount of time our team focuses on standards and...

Sep 2024
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Analyst/Coordinator

Loyalty, Relationship

There are some things we are planning on doing that Smile Digital Health hasn’t done yet but are...

Jul 2024
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Analyst/Coordinator

Relationship

Smile Digital Health could improve with some of their communications. They could improve a bit on...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor is working on a ton of stuff. For instance, they are working on an AI tool. They bought a...

Jul 2024
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Analyst/Coordinator

Relationship, Product

We have a problem with a few of Smile Digital Health’s upgrades, but typically that is because we...

Jul 2024
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Analyst/Coordinator

Relationship

Our relationship with Smile Digital Health has done nothing but get stronger. Also, we have been...

Jul 2024
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VP/Other Executive

Product

We have done an upgrade with Smile CDR in the last couple of years, but we still experienced a...

Apr 2024
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VP/Other Executive

Relationship, Value

We wouldn't buy Smile CDR again. We have worked with the vendor on some security issues, and there...

Apr 2024
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