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Smile Health Data Platform Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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Manager

Smile Health Data Platform runs really well, but when we get to an issue, the vendor is not able to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Smile Health Data Platform is a decent product, and the FHIR and API orchestration is pretty good.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Smile Health Data Platform is too expensive for the capabilities offered. We could have built more,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Smile Digital Health’s support structure is not good. What is very interesting about Smile Digital...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Smile Health Data Platform is very up to standard on interoperability. It has had a tremendous...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Smile Health Data Platform is a standards-based product, and because of that, everything has to meet...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Smile Digital Health is going through a lot of staff iterations, so we work with someone, they get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have received involvement from the vendor's C-level people. The vendor is very much engaged at...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Smile Digital Health has the HAPI FHIR Open Implementation. That is the biggest, most-used FHIR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Smile Digital Health doesn't nickel-and-dime us. They are very good at fixed pricing for their products....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Smile Digital Health should stay true to their product. There are a lot of shiny objects out there,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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