Smile Health Data Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
The vendor is doing a lot of important work, but at this point, we are trying to figure out whether...
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Product
Clinical quality data exchange is extremely important for providers who want to be able to engage...
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Product
We have had meetings with the team to talk about our use cases. That is maybe a little surprising...
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Value
A lot of larger health systems have a large value-based care footprint, and it is in their best...
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Relationship
The vendor’s customer service is amazing. I have had some conversations with a person from Smile...
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Loyalty
The product is great, and over time, it is going to evolve to cover provider needs, but a lot of...
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Value
With the product, there are lots of plug-and-play things. The vendor also has a modularized product,...
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Product
Smile Health Data Platform is wonderful; it is just the provider-payer side where we have an issue....
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Loyalty
If the vendor builds all the connectors, my overall satisfaction will increase. The vendor has said...
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Loyalty, Relationship, Product
Smile Digital Health has a larger footprint than another vendor we are considering, but because they...
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Loyalty, Product
I truly believe that a large health system should have a data strategy that includes clinical data...
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Operations
We do all of the upgrades for Smile Digital Health's system in-house. The vendor just supports us....
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Product
The system's tooling, like its UI and everything around that, is immature or nonexistent. There is a...
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Loyalty, Product
I wouldn't purchase Smile Digital Health's system again for a lot of reasons. The first is that it...
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Relationship
Smile Digital Health's lack of proactivity is one of the grievances that we have with them. A lot of...
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Relationship
I like that Smile Digital Health is aligned with our organization's standards. They have...
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Product
Smile Digital Health's system is lacking when it comes to translation services. We are having some...
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Culture, Relationship
From a services level, I like Smile Digital Health's willingness to try to please us. Despite our...
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Product
Some of the prescriptions we have had from Smile Digital Health for correcting performance problems...
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Loyalty, Relationship
Smile Digital Health hasn't kept their promises in terms of expectations around performance and...
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Loyalty, Value
We are switching to another vendor due to internal strategy. Smile Digital Health is a really solid...
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Relationship
If Smile Digital Health says they are going to do something, they do it. They may not do things as...
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Operations, Product
We do self-hosting, meaning Smile CDR just gave us everything and then it was on my end to implement...
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Loyalty, Relationship, Product
There are not really any areas I would like to see Smile CDR improve. They are doing a great job. I...
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Value
If I were in the market for a new vendor of a core system, I would consider Smile Digital Health;...
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Product
A file repository is one of the biggest key things that Smile Digital Health has. Building a file...
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Relationship
Smile Digital Health is pretty responsive. That is good. I may feel differently about it in the...
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Product
Smile Health Data Platform isn't easy to use, and we have had one or two hiccups with its...
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Relationship
When Smile Digital Health wanted to provide a hosted service, their hosted service folks weren't...
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Product
Smile Digital Health’s upgrade process is mediocre. Most vendors in the medical process space do...
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Loyalty, Product
We want to make sure that we are using the best product on the market, so we go and look at other...
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Loyalty, Relationship, Product
Smile Digital Health is struggling with delivering new technology. I need the vendor to give me...
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Relationship
I appreciate Smile Digital Health’s behavior and intent as a company. If I feel like they are...
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Product, Value
Smile Health Data Platform really caters to the payer space. Their baseline offering helps payers...
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Loyalty, Relationship, Product
Smile Digital Health is very payer focused, and that is where the entire industry is going. In the...
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Relationship, Value
On the one hand, Smile Digital Health is very willing to meet with us and their subject matter...
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Operations
Smile Digital Health has a ton of training documentation. The documentation is solid, but we have...
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Relationship
Smile Digital Health is very responsive at all levels, from the top leadership level down. The...
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Product
We recently did an upgrade with Smile Digital Health where we actually jumped from an old version to...
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Loyalty
I think we are hoping to extend Smile Health Data Platform's capabilities as a clinical data...
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Relationship
In general, with end-user support, Smile Digital Health is relatively responsive, meaning that they...
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Loyalty, Operations, Product
We first implemented Smile Health Data Platform to have it be the builder of FHIR resources from an...
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Product
One of the areas that we have found maybe could use some improvements is in the scope of the type of...
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Loyalty, Product
Smile Health Data Platform is just one tiny bit of what I do. That is good because we set up Smile...
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Loyalty
The best thing about Smile CDR is it is so flexible. It is super easy to work on and find people to...
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Relationship, Product
Smile Digital Health should keep their focus on the back end. That is what they do best. They are...
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Relationship
Smile Digital Health is a good partner. We have not experienced any big issues. They are pretty laid...
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Product, Value
Having a solution like Smile CDR has reduced the amount of time our team focuses on standards and...
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Loyalty, Relationship
There are some things we are planning on doing that Smile Digital Health hasn’t done yet but are...
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Relationship
Smile Digital Health could improve with some of their communications. They could improve a bit on...
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Loyalty, Relationship, Product
The vendor is working on a ton of stuff. For instance, they are working on an AI tool. They bought a...
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Relationship, Product
We have a problem with a few of Smile Digital Health’s upgrades, but typically that is because we...
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Relationship
Our relationship with Smile Digital Health has done nothing but get stronger. Also, we have been...
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