SocialClimb Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Culture, Value
SocialClimb avoids charging for every little thing. Their pricing works well and is fair for the service....
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Product
SocialClimb is making improvements with the system. However, I do think the software is a little...
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Relationship
I have a representative from SocialClimb that I use. I don't call the phone support team or contact...
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Product, Value
Using SocialClimb's system is increasing the number of people who leave reviews, and we are finding...
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Loyalty
I expect that we will be in a relationship with the vendor for at least another 12 months. I think...
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Operations
I'm very satisfied with what SocialClimb has done during implementations. Implementations have gone...
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Product
SocialClimb has been successful in getting their system to work with our EHR. SocialClimb's system...
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Loyalty
I'm very likely to recommend SocialClimb. We have decided to move even farther into our relationship...
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Relationship
The vendor's communication is lacking when it comes to details. I wasn't told about key limitations,...
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Product, Value
A while ago, we tried predictive targeting. That is available to me, but I don't use it very much....
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Culture, Loyalty
The vendor's lack of transparency around automatic contract renewals made me feel trapped in a...
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Product
I think the vendor recently added something behind the scenes that required more specific coding so...
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Product, Value
We are getting reviews from patients on Google, and that is our primary goal. We are not currently...
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Product, Value
The system helps patients know that they will get a text and have the opportunity to leave a review....
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Product
We are getting reviews from patients on Google, and I am grateful for that. We have had some issues...
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Product
SocialClimb's system solicits reviews for Google and Facebook by integrating with our patient...
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Relationship
The vendor's representatives have always been willing to meet with me and help however they can.
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Relationship, Product
I think the vendor recently added something behind the scenes that require more specific coding for...
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Product
It would be beneficial if we could get access to the monthly reports that the vendor sends out and...
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Product
We like that SocialClimb is able to customize their messaging. If we have a patient that we think is...
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Relationship
SocialClimb is responsive when we have any kind of issue. They regularly check in to see how things...
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Value
I don't get nickel-and-dimed by SocialClimb. If I have a question about my account, the vendor will...
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Loyalty, Relationship
Recently, our direct contact at SocialClimb has changed, so we are transitioning over to a new...
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Product
The system definitely works. It captures all of the data that we need in a dashboard that is easy to...
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Relationship, Operations, Product
There is some back-and-forth with the system's upgrades that organizations have to do, like with...
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Product
Things are going great with SocialClimb. There is definitely a more nuanced approach that I am...
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Loyalty, Product
As it stands, the only real new technologies that have been baked into the system have been a Google...
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Relationship
Anytime I need to get ahold of SocialClimb's support people, I can email them. Then, within a day,...
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Relationship
I get SocialClimb's newsletters, and I will get occasional pings from the vendor's team when...
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Culture, Relationship
Outside of the marketing summit that I attend, I have only had communications from the support...
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Product
I look at the system's ease of use through the lens of myself and my marketing team. SocialClimb has...
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Loyalty, Relationship
SocialClimb keeps their promises. Obviously, with the acquisition that happened last year, there...
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Loyalty
Right now, SocialClimb is part of our long-term plans. It is really hard for us to commit to...
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Loyalty, Product
I would rate SocialClimb's integration lower this year. That ties into the development of...
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