SocialClimb Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Operations
We had been looking for something like this system for a long time in order to communicate with our...
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Loyalty
We love SocialClimb. We were thinking about other products at one time, but we decided to stay with...
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Loyalty
We started with SocialClimb because we had a former vendor that wasn't living up to the standards...
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Relationship
SocialClimb is constantly changing and improving the look of the SocialClimb content and making it...
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Product
With SocialClimb, we are achieving the outcome we want, which is to be the best in our specialty for...
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Operations
We recently moved to a different EHR, and the transition from our old system to the new system was...
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Relationship
SocialClimb’s knowledge of the product and their problem-solving are impeccable because if I have an...
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Product
We are not using some profiles and patient targeting in SocialClimb, so I don't think we are using...
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Value
The cost and the visual walkthrough we got were positive enough that we went with SocialClimb. There...
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Product, Value
SocialClimb is driving positive results. People look at reviews, and they see mostly positives, and...
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Relationship
I get little notices about SocialClimb’s new features, but I don’t really know what the notices...
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Product
The more I respond to patients on SocialClimb, the more I see the patients get out there and talk....
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Relationship
In the beginning, we had some problems with SocialClimb, and our lead person at the time did a good...
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Relationship, Product
There is actually a lot of debate in the management team about SocialClimb’s value. I find it...
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Relationship, Product
With the Facebook piece of SocialClimb, I don’t know how to see where people are putting their...
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Loyalty
At the time we selected SocialClimb, I don't think there were a lot of other vendors doing what the...
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Product
As far as strengths go, I think that SocialClimb does a really good job of allowing me to customize...
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Culture, Product
I would argue that SocialClimb does not keep all promises. The big thing is it sounds like...
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Culture, Relationship
SocialClimb doesn't tell us about any of their new technology. As I go to conferences and talk to...
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Relationship, Operations
I don't think we have had any recent upgrades, but whenever I have added a new provider to our...
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Value
Compared to other platforms that are now on the market, SocialClimb is way more expensive. I am...
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Relationship, Product
I think the biggest thing is just having somebody who has the bandwidth to get into the platform on...
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Culture
My advice to others is to be really clear on what they are buying from SocialClimb. Our initial...
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Value
I think part of the goal when we first implemented SocialClimb was to increase our overall online...
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Product
I have never had any issues with the platform. It is super easy to use. The dashboard that...
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Operations, Product
SocialClimb's product is not hard to use, but there are different layers. It took me a while to...
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Loyalty, Product
I haven't been dissatisfied with SocialClimb at all. The best factor alone is that SocialClimb can...
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Relationship, Product
SocialClimb can't help me with my Google account because Google won't let them. In terms of...
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Relationship
SocialClimb’s support has been great. I didn't understand what I needed to do with SocialClimb's...
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Loyalty, Relationship
SocialClimb’s proactive service is very good. The vendor is looking forward. We are getting ready to...
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Culture, Value
With SocialClimb, we are charged per provider. The number of providers we are using is our basic...
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Relationship, Operations
SocialClimb had a conference this year, and that was very helpful. I can meet with my representative...
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Relationship, Product
SocialClimb’s communication is really great from a business standpoint, from vendor to buyer. They...
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Product
Overall, SocialClimb is just a really good product. We get a lot of good feedback and a lot of good...
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Relationship
SocialClimb recently had a system change, but they notified us 30 days out and said nothing was...
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Operations
We did have a change of our contact, and the onboarding for that was kind of interesting. It wasn't...
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Product
We have a lot of older patients that don't have iPhones or don't use a big phone, so they don't use...
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Product
The only con with SocialClimb would be if an organization had doctors at multiple locations, they...
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Product, Value
The nice thing about SocialClimb is that it has allowed us to design a much shorter set of survey...
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Relationship, Product, Value
SocialClimb allows us to respond to negative reviews much more quickly than we could before. That...
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Relationship, Product
A nice thing about SocialClimb is that if a patient reaches out and says that they don't want to be...
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Relationship
I wish there were a way for us to actually respond to people when they text us through SocialClimb's...
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Product, Value
We like the system's Google-posting feature. That feature allows us to post across all of our Google...
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Product
One thing that frustrates me a bit is the system's business profile feature. I don't know whether my...
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Loyalty, Relationship, Operations, Product
Our dashboard has a section for unanswered Google questions. That section will have zero questions...
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Product
I like the vendor's dashboard for a couple of reasons. It can tell me where patients are providing...
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Relationship
Our previous account representative kept all of their promises, and we haven't interacted with our...
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Culture, Value
We pay by location, so we get an annual flat rate. I really appreciate how easy our contract with...
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Product
The system is really easy to navigate, and it makes it easy for us to see where things are. Overall,...
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Product
The only downsides of SocialClimb are its limits with languages. We have kept our phone-based...
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Culture, Product, Value
I haven't seen new technology from the vendor other than the marketing piece from last year. If I...
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Loyalty, Relationship, Product
From a language standpoint, the system doesn't really meet our needs. However, from a customer...
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Product
With patient-reported outcomes, SocialClimb is wanting to get into that space, and they are doing...
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Relationship
SocialClimb understands the healthcare space that they are in and the variety of needs that people...
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Loyalty, Value
One reason we went with SocialClimb was cost. The other was that in our particular specialty, the...
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Relationship
Organizations should listen to their account managers' suggestions and do what they say. Those...
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Culture
I tend to look on the brighter side of things, so it is hard for me to say what the vendor's...
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Operations
SocialClimb is excellent at training. In fact, they have trained me a couple of different times on...
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Loyalty, Product
For our organization, SocialClimb offers a platform that allows us to capture patient feedback via...
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Relationship, Operations
The vendor's key strengths are that they are easy to work with and their system's setup is very...
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Relationship
For a customer to be successful with SocialClimb, they need to be engaged with the customer success...
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Relationship
SocialClimb’s strengths are their information and their support. They keep in constant contact with...
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Product
SocialClimb does a couple of things for us. They help us manage our online presence, like our Google...
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Relationship, Product
SocialClimb is a good product that does what the vendor says it will do. Previously, I had to...
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Loyalty
There hasn’t been any reason for us to try to move away from SocialClimb. The objective is...
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Culture, Value
I don't really agree with automatically renewing contracts, especially when that is an additional...
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Product
The vendor’s key strength is data. The data is really interesting and includes lots of good...
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Relationship
I would tell a potential SocialClimb customer to get to know the customer service person within...
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Operations, Product
I don't feel like the SocialClimb menu has enough information in it. The words that are used to...
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Culture, Relationship, Operations
Someone about to implement SocialClimb needs to get their ducks in a row when it comes to Google and...
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Product
The key strength of SocialClimb is that the platform itself is very user friendly. Once we have...
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Relationship, Operations, Product
I would like the vendor to dedicate a bit more time to the back end and understanding the...
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Relationship, Product
SocialClimb essentially helps our organization generate more reviews for our clinics. Our online...
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Loyalty, Product
I am curious whether there are any talks at SocialClimb about integrating the new iteration of AI...
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Relationship
I haven't run into any weaknesses from SocialClimb. In terms of communication, if I had any issue...
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Product
The key strength of SocialClimb is being able to have an aggregate of everything in one dashboard...
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Product
The centralized dashboard that SocialClimb uses is very informative. It is easy to navigate. The...
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Culture
In the sales pitch, SocialClimb told us that they would help us verify our Google listings. That was...
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Product
In a way, the SocialClimb platform is integrated with our EHR, so reports are extracted from our EHR...
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Relationship
One of SocialClimb’s strengths is they have very responsive customer service people. They get back...
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Loyalty, Product
We really haven't had any upgrades for SocialClimb. The vendor does stuff behind the scenes, and...
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Value
There is some up-front cost for starting SocialClimb, and the vendor shares that with us. Also, our...
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Operations, Product
SocialClimb will do something that seems like an upgrade or an improvement to them. When we first...
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Relationship, Product
It is really important that a provider organization internally has everyone on board with the...
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Relationship
When I first started using the SocialClimb platform, we were assigned an account manager, and we...
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Operations, Product
We are absolutely achieving our outcomes. We have thousands of Google reviews, and those were really...
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Loyalty, Relationship
Our CEO saw someone from SocialClimb presenting at a conference years ago, and when our CEO came...
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Loyalty, Value
The outcome that we were looking for from the system was to give our patients a sounding board. With...
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Value
When I email the vendor's support people, the vendor is quick to address that. The product's cost is...
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Relationship, Operations, Product
I would tell others that if a user wants to build their web presence, SocialClimb can do a...
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Loyalty
We chose SocialClimb's system after speaking with some of the other practices of our specialty in...
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Culture
When it comes to being proactive, the vendor does what they need to do, but I haven't been wowed. We...
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Culture, Value
SocialClimb has changed their pricing structure to capture more little things, but that is normal....
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Product
We use SocialClimb as a marketing software to improve our presence on the web. It integrates with...
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Loyalty, Relationship, Product
SocialClimb is a reputation management software program that helps healthcare institutions like ours...
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Relationship
Unfortunately, we had some blips with our first account manager. They forgot to show up for some...
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Operations
With SocialClimb, We were expecting to drive more reviews on Google, and we are doing that. We are...
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Operations
It is important to understand the onboarding process, what is involved, and the key to-do list for...
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Loyalty
We did not consider other vendors. One of the reasons we chose SocialClimb was that one of our...
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Value
We are modifying our use of SocialClimb. We have a certain price for all the Google reviews for a...
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Culture, Value
I would buy SocialClimb again, but I don't think that I would buy the portions that we added. We...
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Relationship
I haven't seen anything new in SocialClimb in the last year. I have seen SocialClimb as an...
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Loyalty, Product, Value
We did not have a presence on Google, and with so many people using ratings to choose their...
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Loyalty, Product
I wasn't involved in the actual selection process, but I have reviewed the RFPs for this, and...
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Relationship, Value
There is definitely quite a bit of daily maintenance for the kinds of work we are doing. Customers...
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Product
One thing that we experimented with was one of SocialClimb’s latest expansion projects around...
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Loyalty, Product
Like all healthcare organizations, we are exploring all of our products and trying to streamline...
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Culture
SocialClimb canceled a portion of our contract after we invested a pretty decent amount of money...
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Product
SocialClimb has expanded their offerings beyond just digital advertising. We have the functionality...
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Product
With SocialClimb, I can track outcomes, so I can see what has and hasn't necessarily been...
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Product, Value
SocialClimb is providing me with access to data that allows me to go in and identify ROI on RNs. The...
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Loyalty
The reason I chose SocialClimb was their ability to integrate the system with our EHR; they are able...
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Value
When I ran the snapshot, initial results from a campaign, the results were that the volume of people...
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Loyalty, Relationship
I don't see any reason to change from SocialClimb. They are better than any other vendor that I have...
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Product
A strength is the consistency of the software; it is always working. We had an issue in the past...
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Loyalty, Relationship
We chose SocialClimb because we were looking for more consistency when it came to the support that...
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Relationship
There is a lack of involvement from our relationship manager. We would like proactive involvement....
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Operations, Product
One of the things that we are challenged with is how the software integrates with Google when...
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Relationship, Operations
SocialClimb really does want to provide the best service. They are more than willing to consider...
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