SocialClimb Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Relationship
The vendor's communication is lacking when it comes to details. I wasn't told about key limitations,...
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Product, Value
A while ago, we tried predictive targeting. That is available to me, but I don't use it very much....
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Culture, Loyalty
The vendor's lack of transparency around automatic contract renewals made me feel trapped in a...
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Product
I think the vendor recently added something behind the scenes that required more specific coding so...
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Product, Value
We are getting reviews from patients on Google, and that is our primary goal. We are not currently...
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Product, Value
The system helps patients know that they will get a text and have the opportunity to leave a review....
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Product
We are getting reviews from patients on Google, and I am grateful for that. We have had some issues...
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Product
SocialClimb's system solicits reviews for Google and Facebook by integrating with our patient...
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Relationship
The vendor's representatives have always been willing to meet with me and help however they can.
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Relationship, Product
I think the vendor recently added something behind the scenes that require more specific coding for...
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Product
It would be beneficial if we could get access to the monthly reports that the vendor sends out and...
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Product
We like that SocialClimb is able to customize their messaging. If we have a patient that we think is...
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Relationship
SocialClimb is responsive when we have any kind of issue. They regularly check in to see how things...
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Value
I don't get nickel-and-dimed by SocialClimb. If I have a question about my account, the vendor will...
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Loyalty, Relationship
Recently, our direct contact at SocialClimb has changed, so we are transitioning over to a new...
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Product
The system definitely works. It captures all of the data that we need in a dashboard that is easy to...
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Relationship, Operations, Product
There is some back-and-forth with the system's upgrades that organizations have to do, like with...
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Product
Things are going great with SocialClimb. There is definitely a more nuanced approach that I am...
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Loyalty, Product
As it stands, the only real new technologies that have been baked into the system have been a Google...
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Relationship
Anytime I need to get ahold of SocialClimb's support people, I can email them. Then, within a day,...
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Relationship
I get SocialClimb's newsletters, and I will get occasional pings from the vendor's team when...
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Culture, Relationship
Outside of the marketing summit that I attend, I have only had communications from the support...
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Product
I look at the system's ease of use through the lens of myself and my marketing team. SocialClimb has...
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Loyalty, Relationship
SocialClimb keeps their promises. Obviously, with the acquisition that happened last year, there...
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Loyalty
Right now, SocialClimb is part of our long-term plans. It is really hard for us to commit to...
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Loyalty, Product
I would rate SocialClimb's integration lower this year. That ties into the development of...
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Operations
We had been looking for something like this system for a long time in order to communicate with our...
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Loyalty
We love SocialClimb. We were thinking about other products at one time, but we decided to stay with...
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Loyalty
We started with SocialClimb because we had a former vendor that wasn't living up to the standards...
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Relationship
SocialClimb is constantly changing and improving the look of the SocialClimb content and making it...
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Product
With SocialClimb, we are achieving the outcome we want, which is to be the best in our specialty for...
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Operations
We recently moved to a different EHR, and the transition from our old system to the new system was...
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Relationship
SocialClimb’s knowledge of the product and their problem-solving are impeccable because if I have an...
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Product
We are not using some profiles and patient targeting in SocialClimb, so I don't think we are using...
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Value
The cost and the visual walkthrough we got were positive enough that we went with SocialClimb. There...
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Product, Value
SocialClimb is driving positive results. People look at reviews, and they see mostly positives, and...
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Relationship
I get little notices about SocialClimb’s new features, but I don’t really know what the notices...
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Product
The more I respond to patients on SocialClimb, the more I see the patients get out there and talk....
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Relationship
In the beginning, we had some problems with SocialClimb, and our lead person at the time did a good...
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Relationship, Product
There is actually a lot of debate in the management team about SocialClimb’s value. I find it...
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Relationship, Product
With the Facebook piece of SocialClimb, I don’t know how to see where people are putting their...
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Loyalty
At the time we selected SocialClimb, I don't think there were a lot of other vendors doing what the...
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Product
As far as strengths go, I think that SocialClimb does a really good job of allowing me to customize...
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Culture, Product
I would argue that SocialClimb does not keep all promises. The big thing is it sounds like...
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Culture, Relationship
SocialClimb doesn't tell us about any of their new technology. As I go to conferences and talk to...
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Relationship, Operations
I don't think we have had any recent upgrades, but whenever I have added a new provider to our...
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Value
Compared to other platforms that are now on the market, SocialClimb is way more expensive. I am...
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Relationship, Product
I think the biggest thing is just having somebody who has the bandwidth to get into the platform on...
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Culture
My advice to others is to be really clear on what they are buying from SocialClimb. Our initial...
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Value
I think part of the goal when we first implemented SocialClimb was to increase our overall online...
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Product
I have never had any issues with the platform. It is super easy to use. The dashboard that...
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