SocialClimb
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Kyle Chilton
Consultant
KLAS Consultant - Kyle Chilton
 
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User Commentary

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Manager

We looked at multiple other vendors. I liked the SocialClimb system's simplicity and how it would...

May 2022
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Manager

The number of people that have reviewed us because of the product is not bad. The product definitely...

May 2022
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Manager

The vendor kept their first promise because patients are responding to the text messages. That was...

May 2022
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Manager

The vendor is definitely not a penny-pinching company.

May 2022
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Manager

Setting up our EMR to work with SocialClimb's system was easy, and utilizing our EMR with...

May 2022
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Manager

I have an account manager from the vendor. I can reach out to our account manager, and they are available....

May 2022
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Manager

It did not take long to implement the product after we made the decision to go with it.

May 2022
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Manager

I would tell a peer that SocialClimb is very accurate. For example, the salesperson we worked with...

May 2022
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VP/Other Executive

We pay a standard monthly rate, and I have not seen extra charges mainly because once SocialClimb is...

May 2022
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VP/Other Executive

The only complaint I have with SocialClimb that I would really like to see improved is since we have...

May 2022
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VP/Other Executive

After the initial training, there is no training. We get so much information at one time that later...

May 2022
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VP/Other Executive

We went with SocialClimb because of the intelligence behind it. The ability to pick the review and...

May 2022
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VP/Other Executive

The short-term and long-term goals in implementing SocialClimb were to help with our reviews on...

May 2022
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Manager

The product helps with reputation management. The product's huge outcome is that it has boosted our...

May 2022
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Manager

I initially didn't know what to expect because I wasn't familiar with SocialClimb, but our customer...

May 2022
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Manager

Our reviews have improved in terms of both quantity and quality. The quantity of our reviews has...

May 2022
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Manager

One of our executives had used SocialClimb's product previously, so we went straight to SocialClimb...

May 2022
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Manager

If a peer were looking at SocialClimb's product, I would tell them to dive into the data. I would...

May 2022
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Manager

SocialClimb helps us generate reviews from patients for our public review platforms, and the vendor...

May 2022
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Manager

Some people have outdated phones and software, so sometimes there are issues. That is not a blow...

May 2022
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Manager

SocialClimb provides a platform to invite our patients to leave a review for us on certain social...

May 2022
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Manager

We expected positive outcomes from SocialClimb. We already experienced good outcomes from the...

May 2022
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Manager

Truly getting the system in place took longer than expected. Things weren't smooth for a few months....

May 2022
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Manager

In the beginning, our account executive from the vendor was excellent. They not only answered my...

May 2022
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Manager

One of the doctors at our organization brought up SocialClimb's product because they felt that it...

May 2022
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Manager

I would definitely recommend SocialClimb to a peer. I would tell them that it is user friendly and...

May 2022
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Manager

We expected to build online review rankings on any social platform with Social Climb's system, and...

May 2022
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Manager

One positive, unexpected thing that has come up is that SocialClimb’s support system is very great....

May 2022
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Manager

Our decision to go with SocialClimb came down to pricing. We chose SocialClimb because they seemed...

May 2022
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Manager

The vendor is excelling in the online reputation space. Things have been great. The system's...

May 2022
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Manager

In terms of cost, everything is pretty inclusive to a point. I would expect a price jump for the...

May 2022
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Manager

The vendor is not necessarily slow to respond, but they don't reach out to us to see how things are...

May 2022
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Analyst/Coordinator

It would be nice to see information from reports in a graph form instead of in the ratings and...

May 2022
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Manager

I would hope to see more improvement on the internal-survey side of the product because that side...

May 2022
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Manager

We needed to improve our online presence specifically with our reputation management, so we decided...

May 2022
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Manager

The vendor could provide a bit more communication with their training on some of the features. That...

May 2022
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Manager

Overall, SocialClimb does a great job. I enjoy working with them. I love how they keep innovating...

May 2022
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Director

There were some things that didn't get implemented correctly based on what we had expressed as a...

May 2022
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Director

I am not aware of any planned or future innovations that SocialClimb is working on. I would like for...

May 2022
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Director

I have been able to work with multiple people from the vendor in different team leadership roles,...

May 2022
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Director

SocialClimb has reached out about issues around a certain advertising platform, and they have been...

May 2022
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Director

Getting SocialClimb's input is helpful because they are experts in utilizing their platform for our...

May 2022
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Manager

Overall, the experience has worked flawlessly, as anticipated. SocialClimb has really held up on...

May 2022
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Manager

We thought this solution was just going to build up our Google reviews, and it turns out the...

May 2022
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Director

SocialClimb should be charging me much more than they are right now. SocialClimb has kept our prices...

May 2022
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Director

I have been with SocialClimb long enough to know that they have a good track record, and I don't...

May 2022
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Director

There wasn't really much training needed. SocialClimb did a good job.

May 2022
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VP/Other Executive

SocialClimb is our patient survey tool. It provides an easy, seamless way to receive patient...

May 2022
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VP/Other Executive

SocialClimb has been extremely accommodating to everything we have requested. We have had only...

May 2022
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Director

I can usually get everything done without involving SocialClimb's support, but sometimes I have to...

May 2022
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VP/Other Executive

I met SocialClimb at a conference and liked their product. Our organization used the product for a...

May 2022
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Director

SocialClimb is always very helpful when I reach out, but I can't honestly say that they have been...

May 2022
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Manager

The training that we received from SocialClimb was very good. We are using a limited portion of the...

May 2022
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Director

I am always very impressed by how SocialClimb is constantly innovating their product and adding more...

May 2022
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Manager

The product doesn't integrate with our EMR, so we have to pull reports manually and send them to the...

May 2022
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Director

The outcomes from SocialClimb were unexpectedly significant. I thought we would get a few more...

May 2022
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Manager

SocialClimb's product does everything that we expected it to do, and it can do even more things that...

May 2022
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Director

In today's world, patients are wanting to get more and more involved in their own healthcare and...

May 2022
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Manager

The vendor's support people are helpful and transparent. We have worked with several people in...

May 2022
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Manager

I know that our executive team has met with some of the vendor's executives. However, I have never...

May 2022
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Director

The system is pretty easy, but there is always room for growth within the product. I think the...

May 2022
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Analyst/Coordinator

The vendor hasn't fully kept their promises. We wanted something technical integrated into the...

May 2022
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Analyst/Coordinator

I don't have interactions with the vendor executives, but our current account representative is...

May 2022
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Director

The only reviews that we were getting were negative and sporadic, and those really hurt our rating....

May 2022
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Director

SocialClimb's platform is really good because we can see everything the system is doing whenever we...

May 2022
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Director

We went with SocialClimb because, in talking to them, they were very responsive and were able to do...

May 2022
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Director

SocialClimb is the most important partner that we have partnered with over the last several years...

May 2022
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Manager

We definitely saw outcomes immediately with SocialClimb, and over time, we have seen the outcomes...

May 2022
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Analyst/Coordinator

With the product, we are able to capture the experiences of so many happy patients. The majority of...

May 2022
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Analyst/Coordinator

Since we got SocialClimb, we have noticed a major improvement in both the number of reviews we...

May 2022
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Analyst/Coordinator

When we were looking for products, we narrowed our choices down to a few vendors, and SocialClimb...

May 2022
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Analyst/Coordinator

I would tell a peer that SocialClimb is always willing to work with us and enhance the platform to...

May 2022
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Director

My advice to others would be to contact the vendor as many times as we need so that we fully...

May 2022
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Director

The initial platform could be a little clearer. Sometimes we choose one thing, but when we try to...

May 2022
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Manager

One big outcome of the SocialClimb product is the increase in positive reviews. We want five-star...

May 2022
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Analyst/Coordinator

I am very happy that the vendor is sending out text messages and helping us manage our reviews....

May 2022
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Analyst/Coordinator

I would recommend the system, but I would also tell people that they need to have someone send...

May 2022
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Manager

In terms of data, SocialClimb has so much information because they have a large database of vendors...

May 2022
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Director

SocialClimb does what they say they are going to do. We don't have to keep following up with them....

May 2022
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(0)
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Director

SocialClimb has an à la carte model. We don't feel like we have to take all of the services, and...

May 2022
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Manager

We sought out SocialClimb's system to increase our online reputation and star ratings and to give us...

May 2022
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Manager

One benefit of SocialClimb's system is that we can get real feedback from our patients. There are a...

May 2022
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Manager

If we want to grow and take advantage of some of the other products that SocialClimb offers, we know...

May 2022
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Manager

I would advise others to pursue SocialClimb's system. It has done everything that we wanted it to....

May 2022
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Manager

When SocialClimb makes a change or tweak or when there is something new, SocialClimb does a really...

May 2022
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Manager

SocialClimb has done what they said they would do. If we have any issues, SocialClimb gets right on...

May 2022
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Director

SocialClimb has been a valuable partner in helping to give our patients a platform for providing...

May 2022
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VP/Other Executive

If the end users are self-learners, then they will be able to figure things out within the product....

May 2022
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VP/Other Executive

SocialClimb has been very available and resourceful for us. They take comments and tend to listen....

May 2022
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VP/Other Executive

SocialClimb is so easy to integrate with our EHR. SocialClimb has many available connections, and it...

May 2022
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Manager

The main reason we selected SocialClimb was that several people from a group we are a part of had...

May 2022
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Manager

If a peer were considering this vendor, I would tell the peer that we have gotten our ROI. I think...

May 2022
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Manager

I don't recall any trainings from the vendor. They do send us links to things on the website, but it...

May 2022
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Manager

There are some things in the product that could be laid out a little easier, but now that I have...

May 2022
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Manager

In the past, anytime I had an issue or question, I contacted our direct contact from the vendor, and...

May 2022
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Manager

Other than times when a salesperson has approached me with a new part of the technology, I can't...

May 2022
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Manager

The vendor helps our digital footprint, and they do so in a pretty profound, efficient, and...

May 2022
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(0)
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Manager

The product is wonderfully integrated into our workflow now. Healthcare is becoming a peer-to-peer...

May 2022
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Manager

An organization starts to see some of the fruits of the partnership as early as three or four months...

May 2022
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Manager

We have noticed benefits through our Google and Facebook ratings, for the most part. It took a...

May 2022
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Director

Within a year of making the switch over to SocialClimb, we have been happy with their customer...

May 2022
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Director

SocialClimb’s system continues to improve every year. The vendor has been very receptive to our...

May 2022
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Director

SocialClimb's system has worked pretty well for us. The system is easy to use. It can integrate with...

May 2022
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Director

The vendor has a very simple pricing model. There are not a lot of line items in their invoices. In...

May 2022
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Analyst/Coordinator

I have regular calls with our representative. They show me things, but I would like something like a...

May 2022
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Analyst/Coordinator

The product has a recovery report, and that is great, but we can't customize the report's timeframe,...

May 2022
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CEO/President

The reporting within SocialClimb could be better. The reporting has gotten better since the most...

May 2022
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CEO/President

SocialClimb's system is so simple to use. The system is one of the top-two reasons we have seen so...

May 2022
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CEO/President

When I looked into SocialClimb, I had already researched three other vendors that provided similar...

May 2022
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CEO/President

People who are starting with SocialClimb need to know to trust the vendor's process. The vendor's...

May 2022
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Manager

In resolving our concerns, the vendor is a good steward of our time. Their service time is very...

May 2022
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Manager

The implementation services are great. I just recently upgraded one of the services, and I am just...

May 2022
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Manager

SocialClimb is super user friendly. The dashboard that they have set up as soon as we log in is...

May 2022
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Manager

Our experience with SocialClimb has been very positive. We aren't sure what the vendor's vision is,...

May 2022
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Director

SocialClimb is fine in terms of reputation management billing; that billing is very transparent. But...

May 2022
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COO

We would like to switch away from SocialClimb in the future. We have found a competing solution, but...

May 2022
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COO

The vendor doesn’t monitor when things are broken. I feel like we are having to reach out...

May 2022
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COO

We initially used the paid advertising feature, but then we stopped using it because the vendor...

May 2022
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COO

SocialClimb's platform is our online reputation management system. We started working with them to...

May 2022
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COO

There are a lot of vendors in this space, and SocialClimb does a good job, but they don't wow me....

May 2022
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COO

We chose SocialClimb mainly because they were aligned with one of our affiliate organizations, and...

May 2022
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COO

If someone were considering this product, I would tell them that they definitely need to make sure...

May 2022
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COO

The implementation was mediocre at best. From the go-live, it probably took six months to a year to...

May 2022
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