HOPITAL MANAGER (Global) (France Only) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
Softway Medical does not keep all their promises. There are some things that don't necessarily go...
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Relationship, Product
When Softway Medical announces things, they are too far away. We have found that updates take too...
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Product
I would like to see something to do with mobility in HOPITAL MANAGER. We monitor things, but that...
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Relationship
With the Softway Medical support tickets, it is not always clear who does what. The vendor's...
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Relationship, Product
The stability of HOPITAL MANAGER isn’t perfect. We experience ongoing performance issues. There are...
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Product
Softway Medical's updates take a huge amount of time to process because they involve a large number...
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Relationship
The vendor has some good teams that work with us, so in this regard, things work well.
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Product
HOPITAL MANAGER has brought about some results. The provision of care is affected when HOPITAL...
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Relationship, Operations, Product
There have occasionally been changes of direction that have made things difficult for us. For...
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Relationship, Operations
We had a project manager from the vendor following up on our project. They were able to monitor...
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Product
The vendor has integrated form modules in which forms can be created by our referring doctors...
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Culture
Unfortunately, in terms of sales, things are a little unclear. When the vendor announces changes,...
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Value
At the moment, HOPITAL MANAGER is very expensive; it is a significant part of the budget. I haven't...
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Product
I would recommend HOPITAL MANAGER, given what is currently available on the market. There are not a...
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Relationship
The vendor has a very complex infrastructure that sometimes even they struggle to understand. For...
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Operations
The vendor's training is pretty good. They have provided interesting videos.
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Culture, Value
We had to give up on certain modules that we thought we could use because the demonstrations showed...
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Loyalty, Relationship
Overall, we have a good relationship with the vendor. We have been able to progress, negotiate with...
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Product
As far as meeting our local needs goes, at the moment, the vendor doesn't cover all domains. I find...
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Relationship
We are never very happy with the vendor's support. The support is quite complex. We expect better...
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Product
HOPITAL MANAGER incorporates all healthcare jobs for the hospital. The product is difficult to use....
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Product
The system's parameters can be adjusted to meet our specific needs. The system is intuitive, and we...
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Relationship, Product
There may be a lot of things that Softway Medical is doing, but we haven't seen the vendor's road...
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Product
Something that could be improved is that the forms in the system are from an old generation. We know...
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Relationship
Softway Medical needs to consider time zones when it comes to online support. They are not available...
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Relationship
Softway Medical's customer support anticipates issues. We are really receiving a good outsourcing...
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Culture
Softway Medical doesn't sell us dreams They always tell us when they do or don't know how to do...
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Operations
Softway Medical could improve the visibility of their deployment package. We also expected the...
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Operations
The training, implementation, and practice that Softway Medical provides are better than what their...
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Relationship
It annoys me that the resources available to us from Softway Medical are limited. The vendor's...
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Relationship, Product
HOPITAL MANAGER's strengths are stability, interoperability, and responsiveness to requests. The...
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Relationship, Product
I like the stability and dialogue with stakeholders.
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Product
An opportunity for the vendor would be a software version of all the product's tablet functions.
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Product
Softway Medical could improve the tablet functionality and medical alerts.
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Loyalty
It has been a long time since we got our initial demonstrations from Softway Medical, but there are...
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Value
Nothing is free, so Softway Medical doesn't give me any gifts. If I want something, I pay for it. I...
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Operations
We were very well supported during our implementation. Training could always done better. We would...
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Relationship, Product
We are really satisfied with the system's results. The system responds well to what we expected. If...
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Loyalty
Next year, we will reach a certain level of use in other systems. However, technology is advancing,...
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Loyalty, Product
Today, my real need is to have the tool take medical production into account. Medical production...
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Loyalty, Product
Even if some functions are currently missing in HOPITAL MANAGER, the plan is for them to be...
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Product
We are still in the process of rolling HOPITAL MANAGER out to all parts of our organization, so it...
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Relationship, Value
When we use consultants from Softway Medical, the vendor regularly seeks to optimize those...
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Operations
Softway Medical’s training is very good, but the training sessions are too long. I would like the...
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Product
I like the fact that HOPITAL MANAGER is web based and that the technology used is ergonomic. Also,...
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Value
Softway Medical needs to stop charging for everything all the time. We can’t do anything without...
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Product
HOPITAL MANAGER is improving, but there are still things that could be improved. Some things are a...
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Relationship
Softway Medical’s support could be improved through better monitoring and communication. They should...
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Operations
When there are updates in HOPITAL MANAGER, there could be training vouchers instead of us having to...
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Relationship, Product
Softway Medical doesn’t finish everything that they start. There are projects that they haven’t...
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Product
There is a real problem with how Softway Medical supervises the flow of data in HOPITAL MANAGER. I...
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Product
HOPITAL MANAGER is a good choice, and it is the best in the market. Also, Softway Medical is the...
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Product
There is quite a lot of fine-tuning to be done with HOPITAL MANAGER. It was installed a long time...
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Operations
There are still small downs, but I recommend HOPITAL MANAGER. The training sessions, when they are...
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Loyalty, Product
In terms of research and development, Softway Medical tries not to be distanced. The product always...
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Culture, Relationship
Softway Medical needs to improve the quality of responses and their tendency to not want to deal...
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Product
HOPITAL MANAGER is a real help. It is a tool professionals couldn’t do without. We are in...
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Product
Softway Medical could improve the quality of their versions. Updates are going well, but we have to...
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Loyalty, Product
HOPITAL MANAGER is extremely complex and not easy to use because there is a lot of information. The...
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Relationship
Softway Medical does not always keep their promises. A while ago, we agreed that we would have them...
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Product
There are some expected functionalities that don't work as they should, but it is not that there are...
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Value
Softway Medical doesn't avoid charging us less and less. We have requests that relate to user...
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Relationship
Softway Medical has a significantly high business volume and numerous requests. We understand that...
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Product
Softway Medical could improve when it comes to drug prescriptions. Another thing they could improve...
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Product
The product's design is fluid and quite beautiful. However, there are a few pictograms that we find...
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Relationship, Product
In terms of interoperability, we haven't had too many problems. We have regular meetings with the...
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Culture, Product
It isn't that the product doesn't work as shown. However, the challenge with demonstrating a product...
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Product
In the system's biology module, we want to have the ability to modify a biology prescription after...
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Product
There are multiple modules that we want to have in our DPI. We already have the classic modules,...
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Operations, Product
Some users find the product to be very intuitive, but others don't. It really depends on the user....
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Loyalty, Product
In our departments that didn't have specific software, we have really seen results with HOPITAL...
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Loyalty, Product
In terms of innovation, there are many great things that come from the vendor. We hope that that continues....
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Loyalty, Product
The product doesn't meet all of our needs, but we are already working with Softway Medical on the...
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Product
Today, we ask doctors to document everything, including observations and details of service for...
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Relationship, Product
Since HOPITAL MANAGER is a tool that is essentially French, Softway Medical understands our context,...
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Product
HOPITAL MANAGER covers the needs of the administrative and healthcare sectors. It is a relatively...
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Value
As soon as we even raise a finger to Softway Medical, we have to pay for something. We always have...
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Operations
Softway Medical has a development process for releases that come with patches and other things. The...
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Relationship, Product
Softway Medical says their solution is very interoperable, but it is still complicated. I don't know...
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Relationship, Product
HOPITAL MANAGER is rather stable for me, and it has a good response time. It is quite easy to use,...
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Loyalty, Product
Softway Medical is, from a technological point of view, rather advanced compared to a good number of...
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Operations
The consultants who come to train us on HOPITAL MANAGER are trained for the standard uses of the...
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Relationship
The vendor is not necessarily available when it comes to updates and changes. We might need them to...
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Relationship
At Softway Medical, the support people are rather competent when we work with them, but they do not...
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Relationship, Product
From a technical point of view, since the solution is hosted directly by Softway Medical, it is a...
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Relationship
Softway Medical’s executives are rather involved with us. We are alerted when Softway Medical has...
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Loyalty, Product
Softway Medical’s HOPITAL MANAGER tool is very good. It meets most local needs. There are two...
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Loyalty
There is starting to be competition for HOPITAL MANAGER, especially in my country. When we chose...
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Relationship, Value
Softway Medical’s support team answers things, but from time to time, they have trouble answering....
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Product, Value
For integration, when we need it, we make contextual calls. In HOPITAL MANAGER, we have icons, and...
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Product
I would like to see Softway Medical have the integration of operating theaters. Today, they have...
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Product, Value
I would like to see Softway Medical improve the effectiveness of HOPITAL MANAGER; that would improve...
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Loyalty, Product
We are missing a few little things for HOPITAL MANAGER. As a simple example, there is no mobility...
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Product
Softway Medical makes good products. HOPITAL MANAGER is a good product. It is stable and robust....
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Product
One of the biggest opportunities for improving the product is in adding new forms of AI...
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Operations, Product
It would be very helpful if Softway Medical would add some contextual help and mini tutorials for...
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Product
Some main advantages of the product are interoperability, functional coverage, technical stability...
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