HOPITAL MANAGER (Global) (France Only) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Loyalty
Globally, we were not very satisfied by our previous vendor’s solution. We did a public tender to...
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Value
We had a good price with Softway Medical.
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Product
Overall, things are okay with HOPITAL MANAGER, and it has a good database. However, in the last few...
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Product
I wouldn’t choose HOPITAL MANAGER again because I have used another software program at a different...
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Operations
I haven’t received much training. We received a small amount of training when we first started with...
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Product
There are a lot of good things, but there is also a lot that still needs to be improved in HOPITAL...
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Product
One area in HOPITAL MANAGER that could be easily improved is the ability to copy and paste text in...
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Relationship
Last time I contacted Softway Medical’s support team, they responded quickly. We have someone...
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Product
HOPITAL MANAGER already provides us with a lot of information, but there are some areas for...
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Relationship
Softway Medical could have a more efficient office suite and a prescription module worthy of the...
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Loyalty, Relationship, Product
Softway Medical's strength is that they have a road map that closely follows regulatory...
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Loyalty, Product
Local needs, from a French perspective, would be everything related to Mon Espace Santé. EHRs must...
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Product
Generally, upgrades with Softway Medical are positive, but it is still a critical phase for digital...
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Relationship, Product
HOPITAL MANAGER has been integrated well. Softway Medical is still committed to innovation. We see...
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Product
Softway Medical needs to improve the quality of each version, and they should also check that...
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Operations
The initial training for HOPITAL MANAGER is okay, but the continuous training is not so much. That...
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Product
When HOPITAL MANAGER was designed, Softway Medical made choices that can no longer be changed today....
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Relationship
Softway Medical’s support team is middle-of-the-road. I think this is due to instability; when the...
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Product
Things with HOPITAL MANAGER have been the same in the last few years. I can’t say that the solution...
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Product
With HOPITAL MANAGER and other software programs, the choice of tool must be based on the specific...
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Product
We have challenges related to the state and the public sector. Our desired changes are for the...
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Product
Softway Medical's strengths are the dynamic editor and the fact that they are close to their...
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Product
One strength of HOPITAL MANAGER is that it meets the regulatory requirements of the Ségur framework?....
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Relationship, Product
Softway Medical's main opportunity for improvement would be addressing the remaining needs that have...
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Product
When we have upgraded HOPITAL MANAGER, there have been issues with patient names being mixed up....
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Value
Softway Medical might say that they are going to develop this new functionality or improve that...
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Product
At the moment, HOPITAL MANAGER runs quite smoothly, even though there are some modules that are more...
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Product
Generally, updates are done in a timely manner by Softway Medical. Getting a date for each update is...
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Loyalty, Product, Value
HOPITAL MANAGER is a bit old; it has been modernized in some respects, but it remains dated in terms...
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Relationship
The support from Softway Medical is a disaster; it is a very weak point. We are obligated to have...
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Product
We still have instances where instability in HOPITAL MANAGER has a big impact on users. We do see...
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Product
If we want any information about HOPITAL MANAGER, we really have to search for it. There are release...
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Relationship, Product
Overall, we are happy in terms of interoperability with HOPITAL MANAGER. We have a dedicated contact...
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Product, Value
Given that HOPITAL MANAGER allows healthcare workers to do their work efficiently and with good...
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Relationship, Operations, Product
Softway Medical has not implemented a certain thing in accordance with a government decree. There...
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