HOPITAL MANAGER (Global) (France Only) Commentary
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Subject Expert
Everton Santos
SRU Manager
Commentary Summary
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User Commentary
Product
One of the biggest opportunities for improving the product is in adding new forms of AI...
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Operations, Product
It would be very helpful if Softway Medical would add some contextual help and mini tutorials for...
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Product
Some main advantages of the product are interoperability, functional coverage, technical stability...
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Relationship, Product
Softway Medical has a good install base in our country, and the solution is rich in functionality...
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Operations, Product
Softway Medical could improve training for their solution. Today it is not good, especially for...
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Product
The billing and administrative system is too complex. The vendor needs to make things more simple.
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Value
The cost of the system is high. The vendor didn't reduce any costs, even for us as a regional group...
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Product
The strengths of the product are reliability, stability, and interoperability. It meets the vast...
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Relationship
The project teams at Softway Medical have good responsiveness. They are also responsive with updates....
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Product
The biggest opportunity for product improvement is to be able to use it for patient portal...
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Product
The product could automate prescriptions based on the input of certain constants and care plans....
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Value
Whenever we want additional services, there is a significant financial cost. There could be better...
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Product
The biggest strength of the product is that it is a single tool for all of our needs. Everything is...
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Product
The care plans and the UX in the product could be improved.
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Value
The biggest change Softway Medical could make to improve my customer experience would be altering...
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Relationship, Product
The vendor's main strengths include listening to the customer, evolving the product, and being an...
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Relationship, Product
Softway Medical's main strengths are their respect and commitment. I like the ergonomics of the...
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Product
The product is quick and easily accesses information. It reduces medical and administrative errors...
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Relationship, Product
The main thing the vendor could improve with the product would be the structuring of the patient...
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Relationship
Softway Medical has good responsiveness when a problem arises. The relationship is easy and not...
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Operations, Product
The product is a very complete tool; it is operational and fairly easy to use.
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Product
The greatest opportunities for improvement are in developing integration between a couple of other...
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Relationship, Product
Softway Medical has dynamic teams. We have friendly exchanges with them. They evolve their services...
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Relationship, Product
We like that the software is integrated. Softway Medical is good at monitoring things for regulatory...
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Product
Softway Medical needs to integrate a real messaging system with alerts into their system. We would...
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Relationship, Product
The biggest changes we want to see from Softway Medical are faster assistance with a callback when a...
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Relationship
The biggest changes we need to see over the next year are improved customer support and improved...
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Product
Our experience with our new DPI, HOPITAL MANAGER, is much easier than with our previous solution....
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Operations
We have been through other implementations before. We had a good steering committee with Softway...
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Product
The main strengths of Softway Medical are their development and tool quality. The versions and...
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Product
We like the ergonomics of the product as well as the consistency of the screens for the...
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Product
The biggest opportunities to improve the product are in its mobility, integration of voice guidance,...
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Product
We like how we can configure the parameters for different users. The system is also intuitive and...
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Relationship
Softway Medical needs to improve the portability of their system. Also, they need to strengthen...
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Relationship
Softway Medical is a good partner, and they work closely with us. They show consideration for the...
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Product
One thing Softway Medical needs to improve is to adapt the prescription functionality to meet some...
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Operations
It took us a while to implement the product by working jointly with Softway Medical. We are using...
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Product
We are essentially paperless with the product at our biggest site with the exception of a legal form...
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Product
We like that the product is one of recent conception. We have enjoyed working with Softway Medical...
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Culture
We don't like the price negotiation process and the bumps in billing and pricing. We would like to...
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Loyalty, Product
Over the next year, we would like to see improvements in the maternal chart and a simplified...
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Loyalty
When we selected Softway Medical's system, we weighted our tender toward functionality and offering,...
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