Solv Health Platform Commentary
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Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Director

Product

Solv Health Platform isn't fully integrated with our EMR, so that makes things a little difficult....

Nov 2023
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Director

Loyalty, Product

We have used our EMR vendor’s self-scheduling solution in the past. We tested it and ended up going...

Nov 2023
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Director

Loyalty, Product

Reviews were a reason we needed to go back to Solv’s system. When a patient leaves the clinic and is...

Nov 2023
||
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Director

Culture

Solv has been fantastic with the current pricing model we have. However, I see issues with the new...

Nov 2023
||
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Director

Product, Value

With the recent upgrade, we feel like the platform is becoming more robust, but instead of giving...

Nov 2023
||
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Director

Relationship, Product

The review function and internal patient correspondence work phenomenally in Solv Health Platform....

Nov 2023
||
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Director

Relationship

Solv needs more help desk people and more hours where they are answering things when we are open in...

Nov 2023
||
(0)
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CEO/President

Product

With Solv Health Platform, people can do self-scheduling through their phones and their computers....

Oct 2023
||
(0)
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CEO/President

Value

I think Solv does try to help reduce or mitigate costs. If someone bundles certain things, Solv...

Oct 2023
||
(0)
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CEO/President

Product

The ability to support our integration goals is low. Solv's platform doesn’t really integrate well...

Oct 2023
||
(0)
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CEO/President

Relationship

With Solv’s phone support, we don't necessarily always get help. I usually email my regional...

Oct 2023
||
(0)
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CEO/President

Relationship, Product

Solv has taken every idea that I have thrown at them and has tried to implement it or find something...

Oct 2023
||
(0)
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CEO/President

Product

Our desired outcome is to fill our patient roster daily. There are times when there are gaps with...

Oct 2023
||
(0)
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CEO/President

Product, Value

Solv Health Platform works very well. It is very easy to use. It is a good system. And over the...

Oct 2023
||
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Manager

Product

If we could have things be in all capital letters whenever we put things into our system with one...

Oct 2023
||
(0)
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Manager

Relationship

We can call Solv and get them to do anything for us. They are pretty quick. I have had nothing but...

Oct 2023
||
(0)
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Manager

Product

With ease of use, the Solv Health Platform is very user friendly. I would tell a peer considering...

Oct 2023
||
(0)
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COO

Culture, Relationship

We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...

Aug 2023
||
(0)
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COO

Relationship

Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...

Aug 2023
||
(0)
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COO

Relationship, Operations

We had a very short timeline to get the system implemented, and Solv really delivered. Everything...

Aug 2023
||
(0)
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COO

Value

With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...

Aug 2023
||
(0)
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COO

Operations

During our implementation, we felt like we got passed around a lot. We had one person, but when we...

Aug 2023
||
(0)
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COO

Product

A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...

Aug 2023
||
(0)
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COO

Loyalty, Relationship, Product

The Solv concept is great in that they are trying to market urgent care and make things easier for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

We had a very short timeline to get the system implemented, and Solv really delivered. Everything...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

During our implementation, we felt like we got passed around a lot. We had one person, but when we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Relationship

We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

The Solv concept is great in that they are trying to market urgent care and make things easier for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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