Solv Health Platform Commentary
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Subject Expert
Adam Cherrington
SRU Manager
Commentary Summary
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User Commentary
Relationship, Product
Solv is really great at listening to my needs or any suggestions I may have. These suggestions may...
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Product
Solv Health Platform is a preregistration system that lets patients book a time slot online. The...
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Loyalty
One thing that Solv has developed recently is a messaging service that allows us to send out a mass...
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Relationship
Solv has always been very responsive to any questions, and we have a direct contact we meet with on...
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Culture, Value
The vendor charges a lot of money because they require us to bundle marketing with the software....
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Loyalty
We are trying to move forward with a fully custom EHR platform. We have replaced Solv's system with...
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Product
Solv has a software component that we are okay with. On the software side, in terms of scheduling,...
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Product
We have been trying to use Solv's system with our EHR, and there are inherent flaws in those...
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Product
Solv integrates really well into our EMR for one part of our organization, but with another part, we...
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Relationship, Value
I haven't had an upcharge from Solv, even when they made some revisions specific to us. They do a...
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Operations
Having a point of contact has always been a problem with the vendor. Initially, when we were doing...
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Value
Solv Health Platform's ability to bring in patients is beneficial. I don't buy all of what the...
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Product
The interactions between Solv Health Platform and our EMR keep me up at night. That is not a very...
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Loyalty, Value
We use the solution instead of our EMR vendor's offering because Solv Health Platform is also a...
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Product
Solv Health Platform isn't fully integrated with our EMR, so that makes things a little difficult....
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Loyalty, Product
We have used our EMR vendor’s self-scheduling solution in the past. We tested it and ended up going...
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Loyalty, Product
Reviews were a reason we needed to go back to Solv’s system. When a patient leaves the clinic and is...
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Culture
Solv has been fantastic with the current pricing model we have. However, I see issues with the new...
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Product, Value
With the recent upgrade, we feel like the platform is becoming more robust, but instead of giving...
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Relationship, Product
The review function and internal patient correspondence work phenomenally in Solv Health Platform....
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Relationship
Solv needs more help desk people and more hours where they are answering things when we are open in...
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Product
With Solv Health Platform, people can do self-scheduling through their phones and their computers....
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Value
I think Solv does try to help reduce or mitigate costs. If someone bundles certain things, Solv...
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Product
The ability to support our integration goals is low. Solv's platform doesn’t really integrate well...
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Relationship
With Solv’s phone support, we don't necessarily always get help. I usually email my regional...
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Relationship, Product
Solv has taken every idea that I have thrown at them and has tried to implement it or find something...
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Product
Our desired outcome is to fill our patient roster daily. There are times when there are gaps with...
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Product, Value
Solv Health Platform works very well. It is very easy to use. It is a good system. And over the...
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Product
If we could have things be in all capital letters whenever we put things into our system with one...
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Relationship
We can call Solv and get them to do anything for us. They are pretty quick. I have had nothing but...
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Product
With ease of use, the Solv Health Platform is very user friendly. I would tell a peer considering...
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Culture, Relationship
We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...
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Relationship
Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...
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Relationship, Operations
We had a very short timeline to get the system implemented, and Solv really delivered. Everything...
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Value
With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...
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Operations
During our implementation, we felt like we got passed around a lot. We had one person, but when we...
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Product
A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...
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Loyalty, Relationship, Product
The Solv concept is great in that they are trying to market urgent care and make things easier for...
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Product
We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...
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Product
We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...
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Relationship, Operations
We had a very short timeline to get the system implemented, and Solv really delivered. Everything...
Login or Create an Account to see details.
Value
With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...
Login or Create an Account to see details.
Operations
During our implementation, we felt like we got passed around a lot. We had one person, but when we...
Login or Create an Account to see details.
Culture, Relationship
We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...
Login or Create an Account to see details.
Relationship
Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...
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Product
A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...
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Loyalty, Relationship, Product
The Solv concept is great in that they are trying to market urgent care and make things easier for...
Login or Create an Account to see details.
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