Solv Health Platform Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Product

Solv Health Platform isn't fully integrated with our EMR, so that makes things a little difficult....

Nov 2023
||
(0)
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Director

Loyalty, Product

We have used our EMR vendor’s self-scheduling solution in the past. We tested it and ended up going...

Nov 2023
||
(0)
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Director

Loyalty, Product

Reviews were a reason we needed to go back to Solv’s system. When a patient leaves the clinic and is...

Nov 2023
||
(0)
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Director

Culture

Solv has been fantastic with the current pricing model we have. However, I see issues with the new...

Nov 2023
||
(0)
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Director

Product, Value

With the recent upgrade, we feel like the platform is becoming more robust, but instead of giving...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

The review function and internal patient correspondence work phenomenally in Solv Health Platform....

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Solv needs more help desk people and more hours where they are answering things when we are open in...

Nov 2023
||
(0)
 Thank you  Helpful

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CEO/President

Product

With Solv Health Platform, people can do self-scheduling through their phones and their computers....

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Value

I think Solv does try to help reduce or mitigate costs. If someone bundles certain things, Solv...

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Product

The ability to support our integration goals is low. Solv's platform doesn’t really integrate well...

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

With Solv’s phone support, we don't necessarily always get help. I usually email my regional...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Solv has taken every idea that I have thrown at them and has tried to implement it or find something...

Oct 2023
||
(0)
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CEO/President

Product

Our desired outcome is to fill our patient roster daily. There are times when there are gaps with...

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Product, Value

Solv Health Platform works very well. It is very easy to use. It is a good system. And over the...

Oct 2023
||
(0)
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Manager

Product

If we could have things be in all capital letters whenever we put things into our system with one...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

We can call Solv and get them to do anything for us. They are pretty quick. I have had nothing but...

Oct 2023
||
(0)
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Manager

Product

With ease of use, the Solv Health Platform is very user friendly. I would tell a peer considering...

Oct 2023
||
(0)
 Thank you  Helpful

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COO

Culture, Relationship

We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...

Aug 2023
||
(0)
 Thank you  Helpful

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COO

Relationship

Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

We had a very short timeline to get the system implemented, and Solv really delivered. Everything...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

During our implementation, we felt like we got passed around a lot. We had one person, but when we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

The Solv concept is great in that they are trying to market urgent care and make things easier for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

We had a very short timeline to get the system implemented, and Solv really delivered. Everything...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

During our implementation, we felt like we got passed around a lot. We had one person, but when we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Relationship

We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

The Solv concept is great in that they are trying to market urgent care and make things easier for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Solv Health Platform has a lot of wraparound, patient-facing services that EHRs either don't provide...

Jun 2023
||
(0)
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 or  to see details.

CMIO

Value

The vendor is very aggressive in trying to get reviews and visits. We have gotten increased patient...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EHR integrations with Solv Health Platform are a nightmare. That isn't Solv's fault per se; the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Solv should approach EHR integrations with caution and humility and have less ego about how easy it...

Jun 2023
||
(0)
 Thank you  Helpful

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CMIO

Loyalty

When we switched, Solv Health Platform’s functionality was better than the functionality of the...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

We were using another vendor before using Solv, and we just felt like the patient satisfaction and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

From the implementation side, Solv is really good. The vendor is very thorough in their...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Patient scheduling and patient experience are two highlights for Solv. Solv stays engaged with...

Jun 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

There is a lot of room for improvement. Our workload doesn't really match the way the tool is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Solv has a web chat that we use for day-to-day things, and we have an account manager who we can...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Solv has worked hard with us to make the paperwork exactly how we want it, and the vendor has worked...

Jun 2023
||
(0)
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CMIO

Relationship

I would tell someone implementing Solv Health Platform that Solv is a very interesting and mixed...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Solv should focus more on the brands of their customers. Solv is very focused on their own brand and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We have had a lot of turnover in our account managers, and it has been hard to have a complicated...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Unfortunately, there will be an eternal need for solutions like Solv Health Platform. The vast...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We are moving away from Solv Health Platform because staying on the solution is not in our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Solv Health Platform is meeting our needs. We expect the system to allow the patients to have easy...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

With concierge medicine and telemedicine growing, I think that a company like Solvhealth could...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Solv Health Platform is very user friendly for both the admin side and for other staff members that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We definitely are achieving the outcomes we expected from Solv Health Platform. We started using it...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One complaint about Solv Health Platform would be that the interface is not always the best. For...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Solvhealth sells Solv Health Platform a bit more than how it actually runs sometimes, and there is a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Direct communication with Solvhealth’s support people is great. If I message someone directly and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

My first piece of advice to someone implementing Solv Health Platform would be for them to be the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Instead of a troubleshooting feature like a lot of systems have, the only form of ongoing training...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

There has never been a hiccup with any kind of implementation that Solvhealth has done.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

Solv Health Platform requires very proactive engagement. Just implementing the solution is not...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

There are a lot of things Solvhealth offers that healthcare managers do not even think about when...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

One of the reasons we went with Solvhealth's product was that we were unsatisfied with our previous...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Solvhealth sends extra patients to us. The vendor delivers a very high level of patient satisfaction...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Solvhealth is very nimble, responsive, and open to feedback. The vendor leverages our feedback, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The one thing that I find myself up against sometimes is that I am not aware of service offerings...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Solvhealth exposes their staff to things very well. We have an excellent account manager who works...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The platform is not good at interoperability. Interoperability with our EMR doesn't exist right now.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Solvhealth is very nimble, responsive, and open to feedback. The vendor leverages our feedback, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

There has never been a hiccup with any kind of implementation that Solvhealth has done.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The one thing that I find myself up against sometimes is that I am not aware of service offerings...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Solvhealth exposes their staff to things very well. We have an excellent account manager who works...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The platform is not good at interoperability. Interoperability with our EMR doesn't exist right now.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

One of the reasons we went with Solvhealth's product was that we were unsatisfied with our previous...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Solvhealth sends extra patients to us. The vendor delivers a very high level of patient satisfaction...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

There are a lot of things Solvhealth offers that healthcare managers do not even think about when...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

Solv Health Platform requires very proactive engagement. Just implementing the solution is not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Solv Health Platform isn’t able to merge or integrate with our EMR. It would be awesome if it could...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Solv Health Platform is very user friendly. Solvhealth’s customer service is fantastic, and overall,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see more customization with the website. We accept walk-ins, and a lot of our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Solvhealth’s customer service is very good. The vendor listens to ideas about the additional...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are trying to be more efficient, and we are getting that efficiency through the product. We are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Customers looking to use Solv Health Platform for urgent care should test their centers to see...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Information regularly fails to migrate over to our EMR and our practice management registration...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Solvhealth impressed me as a company that is primarily a marketing company with a scheduling tool....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Solvhealth did a good job of changing their reports. They have a live statistics page and a patient...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

There are a lot of options in the paperwork settings. Certain fields aren't necessarily categorized...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Product, Product

We replaced another solution with Solvhealth's product because the telemedicine piece in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Solv Health Platform doesn't support our integration goals, but that is not Solvehealth's fault. Our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Solvhealth seems to be a marketing company that does scheduling. Their strength seems to be in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

I would tell a customer implementing Solvhealth's solution that everything is pretty...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

The long-term viability of Solvhealth's solution depends on things. Some EHR vendors are developing...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Product, Value, Value

The main outcome that we have seen from the system has been the ability to adjust velocities and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

Solvhealth doesn't keep all of their promises, but they are working to improve things. We would like...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations

During our implementation, we were going to go live with multiple clinics, and we wanted to make...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations

The vendor's training was really good and thorough. They trained our team and produced a product...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Culture

During our sales process, Solvhealth really talked up the use of AI to better lay out available...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Product, Product

Solvhealth was able to build out integration options with other platforms that we used for our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations, Product, Product

The system's design is user friendly. Our staff members love the platform. They find it to be easy...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

The team that we work with from Solvhealth has regular meetings with us to go over all of the things...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Product

From an administrative perspective, there are some things that we could do in our previous platform...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

We love having the ability to click a little pink button in the system and immediately chat with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Product, Product

We aren't using all of the system's capabilities. If we were a standalone organization that was...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value

The system is pretty good, but it is more expensive than some competing products. The vendor's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Culture

We would recommend the system with the caveat that anyone interested in it needs to understand what...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Product, Product

The main point of the system is the ease of its patient engagement and interaction. It is a great...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Product, Product

Two-way SMS communication is a really big benefit of the system. For example, if we have a power...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Product, Product

We were able to work with the vendor to change some things. Now, we are able to be more calculated...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

Solvhealth's key strengths are its operability and reliability. We have had very little downtime...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Culture

Solvhealth could improve by having a full understanding of their portfolio and the system's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Solvhealth is definitely at the forefront of what is going on in the market. They are looking to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The main outcome we have seen from the system is the ability to adjust velocities and manipulate our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Solv doesn't keep all of their promises, but they are working to improve things. We would like the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

During our implementation, we were going to go live at multiple clinics, and we wanted to make sure...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor's training was good and thorough. They trained our team and produced a product that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

During our sales process, Solv talked up the use of AI to better lay out available spots online...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Solv has been able to build out integration options with platforms that we use for our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We love the ability to click a little pink button in the system and immediately chat with Solv's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We aren't using all of the system's capabilities. If we were a standalone organization looking for a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

The system is good, but it is more expensive than some competing products. The vendor's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

We would recommend the system with the caveat that anyone interested needs to understand their full...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The main point of the system is the ease of its patient engagement and interaction. It is a great...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Two-way SMS communication is a big benefit of the system. For example, if we have a power outage or...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We were able to work with the vendor to change some things. Now, we are more calculated in the way...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system's design is user friendly. Our staff members love the platform. They find it to be easy...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The team we work with from Solv has regular meetings with us to go over all of the things we are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

From an administrative perspective, there are some things we could do in our previous platform that...

Apr 2023
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VP/Other Executive

Relationship

Solv Health Platform's key strengths are its operability and reliability. We have had very little...

Apr 2023
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VP/Other Executive

Culture

Solv could improve by fully understanding their portfolio and the system's abilities. They need to...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

Solv is definitely at the forefront of what is going on in the market. They are looking to partner...

Apr 2023
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