Fluency for Imaging Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Product, Value

Fluency for Imaging does exactly what we need it to, and it is integrated with every system we need...

May 2025
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Manager

Loyalty, Relationship

Solventum is getting ready to release a new update, and they have kept us very up-to-date on what it...

May 2025
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Manager

Relationship

I have never received training for Fluency for Imaging, but the support that we receive from the...

May 2025
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Analyst/Coordinator

Loyalty

We are looking at an AI solution that could potentially replace Fluency for Imaging. One of the...

May 2025
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Analyst/Coordinator

Product

Fluency for Imaging is typically a reliable, user-friendly product for radiologists. We have been...

May 2025
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Analyst/Coordinator

Product

Solventum's templating for radiologist reports should be so much further along than it is. We should...

Apr 2025
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Analyst/Coordinator

Product

For me, one way Solventum is not meeting my needs is that the solution has to have a period at the...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

Solventum just came out with a new support that I am cautiously optimistic about.

Apr 2025
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Analyst/Coordinator

Relationship, Product

I don't know why it is, but servers will go sideways, and somebody, whether it is Solventum or RIS,...

Apr 2025
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Analyst/Coordinator

Loyalty

Fluency for Imaging is not part of our long-term plans. The PACS product we are moving to replaces...

Apr 2025
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Director

Relationship

We have regular calls with Solventum regardless of whether we need them. Solventum usually has a...

Apr 2025
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Director

Product, Value

Solventum's prices are decent, and we were very satisfied with our implementation of the system. The...

Apr 2025
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Director

Culture, Product

Solventum doesn't keep all of their promises. Initially, they promised us some flexibility and some...

Apr 2025
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Director

Product

There have been some glitchy words and things here and there with the solution that our radiologists...

Apr 2025
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Director

Operations

I don't think there is as much radiologist training for the solution as we would have liked. There...

Apr 2025
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Manager

Relationship

Solventum is there to help us figure out anything we need. They have good support, and we have a...

Apr 2025
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Manager

Product

We don't feel like we are overpaying for Fluency for Imaging. We don't have any issues with it. We...

Apr 2025
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Manager

Culture, Relationship

The only people I generally deal with at Solventum are the service desk folks, and I'm extremely...

Mar 2025
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Manager

Loyalty, Product

MModal Fluency for Imaging is extremely user-friendly. I thoroughly enjoy working with it. I worked...

Mar 2025
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Director

Relationship

Solventum has great leadership; they are extremely easy to work with. If we have a problem, we can...

Feb 2025
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Manager

Value

Interestingly, MModal Fluency for Imaging is our number-one system for integration because we use...

Feb 2025
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Manager

Relationship

Even though the vendor has changed hands a few times since we got MModal Fluency for Imaging, there...

Feb 2025
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Manager

Loyalty, Product

One major thing we want is for MModal Fluency for Imaging to be Microsoft Edge compatible natively....

Feb 2025
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Manager

Relationship

I usually have an issue with Solventum’s first level of support, and when I escalate things to our...

Feb 2025
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Manager

Loyalty, Product

One thing that would be nice with MModal Fluency for Imaging is to have a browser-based application...

Feb 2025
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Manager

Product

MModal Fluency for Imaging is very good and very stable. The speech recognition is good; we rarely...

Feb 2025
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Manager

Operations

There is not really any ongoing training plan with Solventum. They don't hold any online sessions...

Feb 2025
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Manager

Relationship

Solventum’s support is great. When we have an issue, they are quick to reply. Our area manager is...

Feb 2025
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Manager

Relationship, Product

I don't have any concerns at all. Solventum is a good company. The radiologists are happy with...

Feb 2025
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Manager

Product

I think Solventum is focused on improving the speech recognition aspect of the solution as well as...

Feb 2025
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Manager

Product

Solventum doesn't make false promises at all. The solution does exactly what Solventum says it will...

Jan 2025
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Manager

Operations, Product

I don’t like having downtime, so if the vendor wanted to wow me with their implementations, they...

Jan 2025
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Manager

Product

Getting integration and standalone or reading devices with this application has been a challenge....

Jan 2025
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Manager

Operations

The ease of use for this product is great, even for foreigners, as certain language barriers can...

Jan 2025
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Manager

Relationship

I have no issues with the support from Solventum. They call back really quickly, and I have never...

Jan 2025
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Manager

Loyalty, Product

If I were looking at solutions again, it would be very close between MModal Fluency for Imaging and...

Jan 2025
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Manager

Product

I haven't seen the application really change with upgrades. It is the same application doing the...

Jan 2025
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CEO/President

Relationship

There used to be a decision maker who was initially involved or at least was aware of our complaints...

Jan 2025
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CEO/President

Product

Solventum is pushing out upgrades directly to the workstations, and some of those upgrades are...

Jan 2025
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CEO/President

Loyalty, Value

A year from now, I think we are just going to see more of the same. We know who we are working with....

Jan 2025
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CEO/President

Product

We would like Solventum to be asking us things like how they can help us increase efficiency for our...

Jan 2025
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CEO/President

Relationship

If we have a problem, there is a support phone number and an email. In one of my outreaches to the...

Jan 2025
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CEO/President

Loyalty

There were promises related to fixing bugs quickly; instead, that process has turned into submitting...

Jan 2025
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Analyst/Coordinator

Product

Solventum's ability to deliver upgrades has gotten better. Before, I would have to do a whole...

Jan 2025
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Analyst/Coordinator

Relationship, Product

I have entered a lot of feature requests for MModal Fluency for Imaging. The process is slow. My...

Jan 2025
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Analyst/Coordinator

Operations, Product

MModal Fluency for Imaging is very easy to learn. I train users on the basics. The system is pretty...

Jan 2025
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Analyst/Coordinator

Operations

We don't really use Solventum’s training that much. The training the vendor has online is iffy. I...

Jan 2025
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Analyst/Coordinator

Relationship

Solventum’s support people have been great. I have been working with them for several years, so the...

Jan 2025
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Analyst/Coordinator

Product

Solventum needs to tighten up their search function for MModal Fluency for Imaging. Even on their...

Jan 2025
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Analyst/Coordinator

Culture, Value

Recently, we had to make a quick change. It was outside of our contract, and I forgot what it was...

Jan 2025
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Analyst/Coordinator

Operations, Product

MModal Fluency for Imaging is very user friendly. It is very easy to learn the voice recognition of...

Jan 2025
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Analyst/Coordinator

Relationship

Instead of calling Solventum’s support, now we go online to put a ticket in, and they are very...

Jan 2025
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Analyst/Coordinator

Product

MModal Fluency for Imaging works very well. MModal Fluency for Imaging is very user friendly. It is...

Jan 2025
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Analyst/Coordinator

Operations, Product

We had one upgrade that didn't go very smoothly, but it got resolved. When it comes to making the...

Jan 2025
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Analyst/Coordinator

Product

With Solventum, detaching and moving into the cloud is a lot more than just hot technology jargon....

Jan 2025
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Analyst/Coordinator

Product

From the radiology side of things, the accuracy of MModal Fluency for Imaging is pretty astounding....

Jan 2025
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Analyst/Coordinator

Relationship

Regardless of whether an interaction is with my account representative, the technical specialists,...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

A lot of platforms are moving to the cloud and starting to integrate large language models, which...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship

From the technical side of things, I can't speak enough about how responsive and thorough...

Jan 2025
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Manager

Loyalty, Relationship, Product

There is always something that can be done with the system. Solventum would continue working on...

Jan 2025
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Manager

Loyalty, Product

Right now, everything works extraordinarily well in the system, and that is coming from someone who...

Jan 2025
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Manager

Relationship

Solventum is very responsive, and they have always been extraordinarily supportive. If we say that...

Jan 2025
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Manager

Relationship

MModal Fluency for Imaging is solid and never goes down. I think it has probably been a year or more...

Jan 2025
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Manager

Product

We have good integration with our PACS.

Jan 2025
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Manager

Product, Value

Every time we get a new radiologist, we have to update our templates, and Solventum always charges...

Oct 2024
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Manager

Loyalty

Speech recognition is huge for our radiologists. The system has its ups and downs, but overall, it...

Oct 2024
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Manager

Loyalty

The system likely isn't part of our long-term plans. We have had our challenges with it in terms of...

Oct 2024
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CIO

Loyalty, Product

The vendor is finally coming out with a version of the solution that is not dependent on Internet Explorer....

Sep 2024
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CIO

Relationship, Operations

Nothing has changed with Solventum. They still have a fantastic product and have been a great help,...

Sep 2024
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Director

Relationship

The system stays up and running. The providers are happy with it. The reports are good quality and...

Jun 2024
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Manager

Operations

Solventum could listen better. They only have a few trainers, and we mainly use them for training...

Jun 2024
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Manager

Product

The source of truth for radiology is in the reporting solution. That is the one place that always...

Jun 2024
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Manager

Product

Integration is one of my issues with Solventum with their templating and how they handle critical...

Jun 2024
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Manager

Loyalty, Relationship, Product

I have only ever worked with another reporting solution and MModal Fluency for Imaging. I have never...

Jun 2024
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Manager

Product

The thing that really gets me is how long Internet Explorer has been beyond end of life. But for...

Jun 2024
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Manager

Culture, Relationship

Solventum doesn't keep all of their promises. We will outline what we need and the way we need...

Jun 2024
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Director

Loyalty

We don't have any problems with MModal Fluency for Imaging, so we have no desire to change the...

Jun 2024
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Director

Relationship

Solventum’s people are always very good to us. I have had the same person the whole time I have...

Jun 2024
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