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Spok Mobile Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

Spok Mobile is a good platform for critical alerting.

Nov 2025
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Analyst/Coordinator

Loyalty

We could potentially have Spok in our future, but we probably won't. In the future, something has to...

Oct 2025
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Analyst/Coordinator

Relationship

I have only had like one complaint in the past six months about Spok. They are great about executive...

Oct 2025
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Analyst/Coordinator

Product

There is no universal search functionality. We have to know what name we are looking for and how to...

Oct 2025
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Analyst/Coordinator

Relationship

Spok is not good at optimization. They are just okay. Most everything is reactive. There isn't a...

Oct 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

Spok’s development cycle hasn't been a cycle. It has been a horseshoe; it gets going, stops at the...

Oct 2025
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Analyst/Coordinator

Loyalty, Product

My recommendation of Spok Mobile to another organization depends, because there would be far too...

Oct 2025
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Manager

Relationship

We recently reengaged with Spok. We had a few years where we had a lack of communication and weren't...

Sep 2025
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Manager

Relationship

I don't think I have anything negative to say with Spok. The hard part with that is they do have...

Sep 2025
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Manager

Loyalty

I would buy Spok Mobile again. But it is a little unknown whether we will keep Spok Mobile after...

Sep 2025
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CMIO

Product

Spok Mobile is a simple product, but I’m not sure it really makes sense for a communication tool to...

Dec 2024
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CMIO

Loyalty, Value

We have decided to leave Spok Mobile because our EHR vendor is coming out with a clinical...

Dec 2024
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