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Spok Mobile
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

Spok Mobile is a stale product, but the vendor really holds the market for clinical communications...

May 2023
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Director

Loyalty, Product

Everyone else in the market has been catching up to Spok. Spok Mobile is a solid product, and its...

May 2023
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Director

Product

We like Spok Mobile's alert capabilities. We can override the device's settings to validate alert...

May 2023
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Director

Relationship

When we call the vendor's support or place a ticket, the vendor will help us nearly instantly. We...

May 2023
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CMIO

Product

The thing we like about Spok Mobile is that it has a lot of middleware abilities and interfaces.

Feb 2023
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CMIO

Loyalty

We are moving away from Spok because of their lack of innovation. Spok has been in the market for a...

Feb 2023
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Manager

Loyalty

We drive the outcomes we get from the solution; Spok doesn’t. I would like to see a road map to...

Dec 2022
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Manager

Relationship

Overall, I have been very satisfied with Spok Mobile. Our Spok salesperson is always there for us.

Dec 2022
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Manager

Product

Right now, the Spok system has a pager number, and with the enterprise version, that pager number...

Dec 2022
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Manager

Relationship, Operations

Since the pandemic, Spok’s turnaround time has been a few days. It is not like before when we got a...

Dec 2022
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Manager

Loyalty, Product

Spok needs to tell us what their goals are and show us a road map for what is in the future in terms...

Dec 2022
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Analyst/Coordinator

Loyalty

There have been a lot of changes on Spok’s end for their product, and we have found Spok Mobile to...

Dec 2022
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Analyst/Coordinator

Relationship, Product

We have seen issues with delayed pages through Spok Mobile, and we can't have that at our...

Dec 2022
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Analyst/Coordinator

Product

Spok Mobile does not integrate with our phone system. So the operators have to look up what they...

Dec 2022
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Manager

Product

I really like Spok Mobile because it is secure and it doesn't fill up my personal cell phone's text...

Nov 2022
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Manager

Relationship, Product

It is really nice that we have talk teams for the solution's call center aspect. When we have easy...

Nov 2022
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Manager

Product

I would love to see Spok Mobile integrate more with one of our other systems so that our employees...

Nov 2022
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Manager

Relationship

We have had issues with some of Spok Mobile's speakers. When we have issues like that, the vendor...

Nov 2022
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Manager

Product

I love the system's team feature where we can create teams and send out mass communications.

Nov 2022
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Analyst/Coordinator

Loyalty, Product

Spok Mobile works great. The solution was developed as a secure two-way messaging application and a...

Nov 2022
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Analyst/Coordinator

Loyalty

Knowing our use case of Spok Mobile today, I would buy the solution again, but knowing where we are...

Nov 2022
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Analyst/Coordinator

Product

There hasn't been anything new developed for Spok Mobile, so there haven't been any promises to...

Nov 2022
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Analyst/Coordinator

Relationship

There may be differences in contracts, but with the way we are set up with Spok, there is no such...

Nov 2022
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Analyst/Coordinator

Loyalty

Spok Mobile is keeping up with our growth and needs, so we are hoping to keep the product if the...

Nov 2022
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Analyst/Coordinator

Loyalty

We are looking for more functionality within a mobile world. For example, we would like doctors to...

Nov 2022
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Analyst/Coordinator

Operations

From our user standpoint, the implementation and training with Spok went smoothly. We were on the...

Nov 2022
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Analyst/Coordinator

Operations, Product

We have used the same tools with Spok from the beginning. There was a bit of a challenge when we...

Nov 2022
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Analyst/Coordinator

Culture

There are a few small things in Spok Mobile that we were told the product could do, but those things...

Nov 2022
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Analyst/Coordinator

Relationship

Spok is pretty good with providing support, but getting the vendor to respond to some levels of...

Nov 2022
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Analyst/Coordinator

Operations, Product

I like the ease of use of Spok Mobile. It is fairly simplistic for my operators to come in as new...

Nov 2022
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Analyst/Coordinator

Relationship, Product

The product has not met some of our needs. Some of the problem areas we have had in Spok Mobile have...

Nov 2022
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Manager

Culture, Value

Apart from the maintenance contract, which is basically a break-fix contract, anything that needs to...

Oct 2022
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Manager

Relationship

At the beginning of the year, Spok starts a conversation with the customer about their goals and...

Oct 2022
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Manager

Product

Spok’s upgrades are not very good, and the tools on their website are pretty outdated. For example,...

Oct 2022
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Manager

Product

Spok Mobile is a pretty useful system and is very user friendly when it does work.

Oct 2022
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Manager

Relationship

The working relationship with Spok is good. They are responsive and willing to assist us. Spok’s...

Oct 2022
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Manager

Loyalty, Value

Spok Mobile has its advantages. We are able to have large numbers of customers on the product, so we...

Oct 2022
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Manager

Culture, Loyalty

A couple of years ago, Spok was going with a new platform called Spok Go, but they abandoned that...

Oct 2022
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Manager

Relationship, Operations, Product

Spoke Mobile is tailor made for healthcare. The product is very easy to implement, and the vendor...

Sep 2022
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Manager

Culture

While Spok's support contract definitely covers a lot, there are a lot of integrations that require...

Sep 2022
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Manager

Relationship

Spok does a great job. They are very proactive and quick to reach out.

Sep 2022
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Manager

Culture, Product

The product works as promoted. Spok doesn't exaggerate.

Sep 2022
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Manager

Loyalty, Relationship, Product

In the past, Spok concentrated all of their development on a platform called Spok Go, and they were...

Sep 2022
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CMIO

Loyalty, Product

We are not big fans of Spok Mobile. I am anxious to get rid of the paging things that we have. We...

Aug 2022
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Manager

Loyalty, Product

We want a little bit more functionality related to things that we can do on Smart Web that we cannot...

Jun 2022
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Manager

Operations, Product

Every time we do an upgrade, there is always some hiccup, but I have never had any system get an...

Jun 2022
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Manager

Relationship

The only issue that we have had is SSL certificates that have expired. It would have been nice to...

Jun 2022
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Director

Loyalty, Relationship

Spok has lost focus in the past couple of years. The vendor was looking to drive their product in a...

Jun 2022
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Director

Relationship

Spok does well with customer service. When things don't go right and we put in a ticket, the support...

Jun 2022
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