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KLAS Research Director - Paul Hess
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Clinical Communication Platforms 2020—Advanced User Insights: The Next Step in the Evolution of Secure Communications
Clinical Communication Platforms 2020—Advanced User Insights:
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July 2020
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We are probably a version behind with Spok Mobile because we are phasing it out. The solution is a...

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Spok Mobile is a good product. It allows us to know when people are receiving messages. Users can...

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Spok Mobile isn't a cheap solution. Our contracting folks told us that Spok Mobile was a little on...

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Spok is a great company to work with. I feel like they have bent over backward to help us with...

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The functionality in Spok Mobile is excellent. The answer-to-transfer functionality is a wiz. Also,...

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We have achieved a level of providing access for real-time communications. We have done some...

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I have been a huge proponent of Spok up until this point. I have had to fight many times to keep...

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We have seen Spok Mobile grow, so the technology piece is the track that we have asked for. Spok is...

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The frustration that I have with Spok is the current road map. Their R&D has been fully focused on...

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We are deeply integrated, and that has always been a positive thing with Spok as they have...

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Analyst/Coordinator

One of the biggest frustrations was that Spok had a tendency to sell a road map to road map picture....

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Analyst/Coordinator

Spok basically came in and started setting up Spok Go to make sure that what we were doing still...

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Analyst/Coordinator

Spok has a new CIO who is anal about meeting predictions and deadlines.

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Analyst/Coordinator

Charging for everything is one of the struggles, and there is a lot of lift from all of the constant...

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Manager

The MediCall suite is the heart of Spok Mobile because that is where the data is. We build our...

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Manager

I wouldn't say that the vendor nickel-and-dimes us to death, but they do charge us when we ask for...

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Manager

Spok does a pretty good job of training, but if we need assistance after things are implemented, we...

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Manager

I don't think that we will be able to integrate Spok Mobile with everything.

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Manager

I find Spok Mobile to be intuitive. I am good at technical things, but that is not true for...

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Manager

Spok could be a little more responsive with some things. When we submit service desk tickets, it...

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Manager

We have seen a lot of growth in the users for Spok Mobile. The maintenance isn't cheap, but Spok...

Mar 2021
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Manager

Spok has a new product called Spok Go, which is a tool for clinical messaging for care teams and...

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Analyst/Coordinator

The product has been reliable. Our internal technical resources have been reliable, and the...

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If there is anything the vendor can improve, it is the registration process. That could be easier in...

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My plan is to continue supporting Spok Mobile for the foreseeable future. A year ago, there was a...

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Analyst/Coordinator

Five years ago, I would have said that Spok doesn't keep their promises. However, they went through...

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Analyst/Coordinator

Spok charges us a ton for support, but that is not really different from any other vendor that we...

Feb 2021
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Analyst/Coordinator

The platform that we are on is old. It reminds us of a late-90s search engine. We have to know what...

Feb 2021
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Analyst/Coordinator

Spok is super quick to jump on the phone and help with whatever I need. If I have a question or need...

Feb 2021
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Director

The product is divided into a few categories. We have the web front end, which our organization uses...

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Director

I don't know whether the same CEO is still at the vendor's organization, but we received executive...

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Director

There is value in Spok Mobile, but it is very expensive. Spok customers, including us, have banded...

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Director

We have forced the system into submission so that it does what we need it to do. Spok has designed...

Feb 2021
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Director

During the system's first few years, customers beat up Spok because of their inability to fix broken...

Feb 2021
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Analyst/Coordinator

With Spok Mobile, I like that I can receive a page rather than a phone call or a text. The vendor...

Oct 2020
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Analyst/Coordinator

Sometimes Spok Mobile doesn't work. Sometimes I will get a phantom page. The vendor says that we...

Oct 2020
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Director

Spok's salesperson keeps track of our accounts every month, and that person lets us know when we...

Sep 2020
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Director

I am on the fence about the Spok Mobile app. We are still contemplating whether we would buy the...

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Director

Our other vendors are trying to be innovative and help with the communication between our providers...

Sep 2020
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Director

We are trying to upgrade right now, but that has been very difficult. We have a workbook, and we are...

Sep 2020
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Director

To make the ease of use better, Spok needs to have some type of road map and a vision of where their...

Sep 2020
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Director

Spok is not proactive about their service at all. I have never met a single person from the company...

Sep 2020
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Director

We haven't had a very positive experience with Spok. If I could get out of the contract today, I...

Sep 2020
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Director

We need to upgrade, and that will make some things better. Once we upgrade, my rating will go up....

Sep 2020
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Analyst/Coordinator

We have had to call in quite often because of an update and some issues that we had, so I have...

Aug 2020
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Analyst/Coordinator

Things with Spok Mobile have been pretty good. We haven’t had any trouble with it. We have...

Aug 2020
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Analyst/Coordinator

The users don't care for the sound from the platform. Spok Mobile sounds like a pager, so the users...

Aug 2020
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Analyst/Coordinator

Spok has simplified things a great deal. Before, it was much harder to get people set up. There was...

Aug 2020
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Analyst/Coordinator

Spok changed a few of the menu options so that they are easier to find. I don’t have as many people...

Aug 2020
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Manager

Spok is there to support us through upgrades. They are there to make sure that they can support us...

Aug 2020
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Manager

Spok Mobile has always met our needs. We can send texts via Spok Mobile on the phone, and the texts...

Aug 2020
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Manager

Spok has 100% supported us through COVID-19. I see integration. The vendor is looking at the...

Aug 2020
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Manager

We would recommend the solution; it is great. Spok is going to the cloud. One thing about Spok...

Aug 2020
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Manager

When I recommend Spok Mobile, my advice to others is to stay nimble, look toward the future, and...

Aug 2020
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Related Reports View All Reports

Secure Communication 2018: Decision Insights Report
October 2018



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