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Spok Mobile
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

I would choose Spok Mobile again, without a doubt. It is a pretty solid product. Spok’s support is...

Oct 2021
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Director

With the Spok Mobile communication platform for smart devices, it does feel like the vendor is...

Oct 2021
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Director

While the training Spok provided as part of the package was good, if we wanted to do large sessions...

Oct 2021
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Director

Spok could be a little more willing to work with other vendors on integration. There are some...

Oct 2021
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Director

There are parts of the product, like the ones that are facing clinicians who may not be the most...

Oct 2021
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Director

Spok has upgrades and enhancements that come out. They have managed to move the product line forward...

Oct 2021
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Director

Spok is very quick to keep us updated. We hear from our account representative regularly. The...

Oct 2021
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Director

There have been problems in the past, but Spok addressed them in our most recent upgrade. There have...

Oct 2021
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Director

Spok has a good product, and it definitely helps us accomplish our goals. There are things that we...

Oct 2021
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Manager

We are probably a version behind with Spok Mobile because we are phasing it out. The solution is a...

Jun 2021
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Manager

Spok Mobile is a good product. It allows us to know when people are receiving messages. Users can...

Jun 2021
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Manager

Spok Mobile isn't a cheap solution. Our contracting folks told us that Spok Mobile was a little on...

Jun 2021
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Analyst/Coordinator

Spok is a great company to work with. I feel like they have bent over backward to help us with...

Mar 2021
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Analyst/Coordinator

The functionality in Spok Mobile is excellent. The answer-to-transfer functionality is a wiz. Also,...

Mar 2021
||
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Analyst/Coordinator

We have achieved a level of providing access for real-time communications. We have done some...

Mar 2021
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Analyst/Coordinator

I have been a huge proponent of Spok up until this point. I have had to fight many times to keep...

Mar 2021
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Analyst/Coordinator

We have seen Spok Mobile grow, so the technology piece is the track that we have asked for. Spok is...

Mar 2021
||
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Analyst/Coordinator

The frustration that I have with Spok is the current road map. Their R&D has been fully focused on...

Mar 2021
||
(0)
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Analyst/Coordinator

We are deeply integrated, and that has always been a positive thing with Spok as they have...

Mar 2021
||
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Analyst/Coordinator

One of the biggest frustrations was that Spok had a tendency to sell a road map to road map picture....

Mar 2021
||
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Analyst/Coordinator

Spok basically came in and started setting up Spok Go to make sure that what we were doing still...

Mar 2021
||
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Analyst/Coordinator

Spok has a new CIO who is anal about meeting predictions and deadlines.

Mar 2021
||
(0)
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Analyst/Coordinator

Charging for everything is one of the struggles, and there is a lot of lift from all of the constant...

Mar 2021
||
(0)
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Manager

The MediCall suite is the heart of Spok Mobile because that is where the data is. We build our...

Mar 2021
||
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Manager

I wouldn't say that the vendor nickel-and-dimes us to death, but they do charge us when we ask for...

Mar 2021
||
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Manager

Spok does a pretty good job of training, but if we need assistance after things are implemented, we...

Mar 2021
||
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Manager

I don't think that we will be able to integrate Spok Mobile with everything.

Mar 2021
||
(0)
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Manager

I find Spok Mobile to be intuitive. I am good at technical things, but that is not true for...

Mar 2021
||
(0)
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Manager

Spok could be a little more responsive with some things. When we submit service desk tickets, it...

Mar 2021
||
(0)
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Manager

We have seen a lot of growth in the users for Spok Mobile. The maintenance isn't cheap, but Spok...

Mar 2021
||
(0)
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Manager

Spok has a new product called Spok Go, which is a tool for clinical messaging for care teams and...

Mar 2021
||
(0)
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Analyst/Coordinator

The product has been reliable. Our internal technical resources have been reliable, and the...

Feb 2021
||
(0)
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Analyst/Coordinator

If there is anything the vendor can improve, it is the registration process. That could be easier in...

Feb 2021
||
(0)
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Analyst/Coordinator

My plan is to continue supporting Spok Mobile for the foreseeable future. A year ago, there was a...

Feb 2021
||
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Analyst/Coordinator

Five years ago, I would have said that Spok doesn't keep their promises. However, they went through...

Feb 2021
||
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Analyst/Coordinator

Spok charges us a ton for support, but that is not really different from any other vendor that we...

Feb 2021
||
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Analyst/Coordinator

The platform that we are on is old. It reminds us of a late-90s search engine. We have to know what...

Feb 2021
||
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Analyst/Coordinator

Spok is super quick to jump on the phone and help with whatever I need. If I have a question or need...

Feb 2021
||
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Director

The product is divided into a few categories. We have the web front end, which our organization uses...

Feb 2021
||
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Director

I don't know whether the same CEO is still at the vendor's organization, but we received executive...

Feb 2021
||
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Director

There is value in Spok Mobile, but it is very expensive. Spok customers, including us, have banded...

Feb 2021
||
(0)
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Director

We have forced the system into submission so that it does what we need it to do. Spok has designed...

Feb 2021
||
(0)
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Director

During the system's first few years, customers beat up Spok because of their inability to fix broken...

Feb 2021
||
(0)
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Analyst/Coordinator

With Spok Mobile, I like that I can receive a page rather than a phone call or a text. The vendor...

Oct 2020
||
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Analyst/Coordinator

Sometimes Spok Mobile doesn't work. Sometimes I will get a phantom page. The vendor says that we...

Oct 2020
||
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