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Spok Mobile Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Loyalty

In a few years, bits and pieces of the Spok platform may or may not stay. I am personally pushing...

Feb 2024
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Analyst/Coordinator

Loyalty

Spok Mobile is a great product, but whether I would buy it again would depend on some things. If I...

Feb 2024
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Analyst/Coordinator

Loyalty, Product, Value

My overall satisfaction is pretty high. People love Spok Mobile. Being the thing that takes care of...

Feb 2024
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Manager

Loyalty, Relationship, Product

If people are tech savvy in the least, Spok Mobile is fairly simple. If someone is not computer or...

Feb 2024
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Manager

Product

One thing that has gone well with Spok Mobile has been telephony adaptations. The way they bring in...

Feb 2024
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CIO

Loyalty

The '80s called and they want their interface back. The problem I have with Spok Mobile is the user...

Jan 2024
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CIO

Loyalty

We are moving all clinical communication to another vendor’s product, which is finally where it...

Jan 2024
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CIO

Product

Spok Mobile does work. When we send out a text, it is received. However, if we send out a lot of...

Jan 2024
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Manager

Operations

Spok handles implementations and upgrades very well. They are really on top of their upgrades.

Dec 2023
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Manager

Product

Spok Mobile connects to the operator switchboard, so if someone pages out, they know when the...

Dec 2023
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Analyst/Coordinator

Value

There is no integration whatsoever with Spok Mobile. It is also so expensive.

Nov 2023
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Analyst/Coordinator

Relationship

The vendor isn’t proactive at all, but I guess they do let us know about upgrades.

Nov 2023
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CIO

Product

Spok Mobile could be so much more if the vendor updated the software interface and expanded the...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Spok has made the product a little easier this year. We haven't had any problems yet, so I'm fairly...

Oct 2023
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Analyst/Coordinator

Loyalty

We are hoping to implement something on Spok Mobile this year. I personally hope it gets implemented...

Oct 2023
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CTO

Product

The product integrates with our platform, and we can route messages from our nurse call system. I...

Sep 2023
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CTO

Culture, Product

People won't be shown on the Spok platform when they set their statuses to anything other than...

Sep 2023
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CTO

Product

I would have no problem purchasing Spok products again, but I am not married to them. There are a...

Sep 2023
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CTO

Relationship, Product

I don’t know that it is possible for any vendor to keep all their promises because vendors keeping...

Sep 2023
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CTO

Operations

Spok's implementation people are some of the best. When we first implemented Spok Mobile years ago,...

Sep 2023
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CTO

Operations

For the most part, the training was on us. The vendor provided initial training, which was great,...

Sep 2023
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CTO

Operations, Product

The upgrades to the product are typically done behind the scenes. The upgrades usually fix things...

Sep 2023
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CTO

Product

The product is super simple. But there are a couple of things buried in Settings, and that is a...

Sep 2023
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CTO

Relationship

When we had an outage, the vendor sent out regular updates and communications. They were...

Sep 2023
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CTO

Culture, Value

We pay for Spok Mobile licenses. We pay for the platform, the support, and the service. We pay for...

Sep 2023
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Manager

Product

When the product works, it works great. However, our physicians get frustrated when it doesn’t work...

Aug 2023
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Manager

Loyalty, Product

The product is meeting my needs and is going in the direction we need it to, but I would like for it...

Aug 2023
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Manager

Relationship, Operations

For many years, Spok had in-person conferences where we could network, talk to people, and find out...

Aug 2023
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Manager

Loyalty, Relationship

We suggested something to Spok, and Spok was responsive. The ability we requested is coming out in...

Aug 2023
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Manager

Product

The product stands out because we use our paging system and Spok Mobile is a natural integration....

Aug 2023
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Manager

Relationship

I would tell someone looking into the product that if there is a problem, Spok gets on it quickly...

Aug 2023
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Manager

Product, Value

The Spok Mobile app really does not have a good way of updating itself in the Google Play store or...

Jul 2023
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Manager

Product

Spok Mobile is actually pretty user friendly. What drives outcomes with Spok Mobile is that we can...

Jul 2023
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Manager

Relationship, Product

I really like that the communication channel is really user friendly. A customer can take the app,...

Jul 2023
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Manager

Loyalty, Product

I would like the ability for someone to easily log in and out of the application, whether they are...

Jul 2023
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Manager

Product

I would like to see more options when it comes to changing a provider’s availability status in the...

Jul 2023
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Director

Product

Spok Mobile is a stale product, but the vendor really holds the market for clinical communications...

May 2023
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Director

Loyalty, Product

Everyone else in the market has been catching up to Spok. Spok Mobile is a solid product, and its...

May 2023
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Director

Product

We like Spok Mobile's alert capabilities. We can override the device's settings to validate alert...

May 2023
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Director

Relationship

When we call the vendor's support or place a ticket, the vendor will help us nearly instantly. We...

May 2023
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