Spok Mobile Comments

 

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Current Time Inside Cache Tag Helper: 1/19/2021 12:23:18 AM and Model.EvProductId = 82564

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Service and Support

With Spok Mobile, I like that I can receive a page rather than a phone call or a text. The vendor...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

Sometimes Spok Mobile doesn't work. Sometimes I will get a phantom page. The vendor says that we...

Oct 2020
 Helpful

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Director

Sales and Contracting

Spok's salesperson keeps track of our accounts every month, and that person lets us know when we...

Sep 2020
 Helpful

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Director

Relationship

I am on the fence about the Spok Mobile app. We are still contemplating whether we would buy the...

Sep 2020
 Helpful

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Director

Relationship

Our other vendors are trying to be innovative and help with the communication between our providers...

Sep 2020
 Helpful

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Director

Relationship

We are trying to upgrade right now, but that has been very difficult. We have a workbook, and we are...

Sep 2020
 Helpful

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Director

Relationship

To make the ease of use better, Spok needs to have some type of road map and a vision of where their...

Sep 2020
 Helpful

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Director

Service and Support

Spok is not proactive about their service at all. I have never met a single person from the company...

Sep 2020
 Helpful

 or  to see details.

Director

Future Outlook

We haven't had a very positive experience with Spok. If I could get out of the contract today, I...

Sep 2020
 Helpful

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Director

Future Outlook

We need to upgrade, and that will make some things better. Once we upgrade, my rating will go up....

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have had to call in quite often because of an update and some issues that we had, so I have...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Things with Spok Mobile have been pretty good. We haven’t had any trouble with it. We have...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The users don't care for the sound from the platform. Spok Mobile sounds like a pager, so the users...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Spok has simplified things a great deal. Before, it was much harder to get people set up. There was...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Spok changed a few of the menu options so that they are easier to find. I don’t have as many people...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Spok is there to support us through upgrades. They are there to make sure that they can support us...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Spok Mobile has always met our needs. We can send texts via Spok Mobile on the phone, and the texts...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

Spok has 100% supported us through COVID-19. I see integration. The vendor is looking at the...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We would recommend the solution; it is great. Spok is going to the cloud. One thing about Spok...

Aug 2020
 Helpful

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Manager

Lessons Learned

When I recommend Spok Mobile, my advice to others is to stay nimble, look toward the future, and...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's support is better than ever. They have great support. Right now, we have a wonderful...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Clinicians want to text. They want to see things come across via text message on their personal...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

There are promises that the vendor's people have made, and if there is a lack of follow-through, it...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We haven't tapped into the vendor for help with anything during the COVID-19 crisis. On their...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product hasn't changed enough. The product still can't do the things we were hoping it would do...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

It is part of our plans to use Spok Mobile for at least another year. However, there are...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We were planning a major upgrade with Spok. When it comes to the planning and the effort that were...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

The involvement from Spok's executives is great. I have access to the CEO and the chairperson of the...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Spok keeps all of their promises, though they could put out more updates to be more competitive. It...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

A highlight of Spok Mobile is that when we send out a notification, there is a push notification...

Feb 2020
 Helpful

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Manager

Future Outlook

Our organization is moving away from Spok Mobile. I wish that Spok had come out to promote the...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The current functionality meets our needs, and I am satisfied with that. It would be great if the...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like Spok Mobile, and I would recommend it to a peer or friend. Spok Mobile is great for emergency...

Feb 2020
 Helpful

 or  to see details.

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