Spok Mobile Comments

 
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User Commentary

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Director

Sales and Contracting

Spok's salesperson keeps track of our accounts every month, and that person lets us know when we...

Sep 2020
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Director

Relationship

I am on the fence about the Spok Mobile app. We are still contemplating whether we would buy the...

Sep 2020
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Director

Relationship

Our other vendors are trying to be innovative and help with the communication between our providers...

Sep 2020
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Director

Relationship

We are trying to upgrade right now, but that has been very difficult. We have a workbook, and we are...

Sep 2020
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Director

Relationship

To make the ease of use better, Spok needs to have some type of road map and a vision of where their...

Sep 2020
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Director

Service and Support

Spok is not proactive about their service at all. I have never met a single person from the company...

Sep 2020
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Director

Future Outlook

We haven't had a very positive experience with Spok. If I could get out of the contract today, I...

Sep 2020
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Director

Future Outlook

We need to upgrade, and that will make some things better. Once we upgrade, my rating will go up....

Sep 2020
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Analyst/Coordinator

Service and Support

We have had to call in quite often because of an update and some issues that we had, so I have...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Things with Spok Mobile have been pretty good. We haven’t had any trouble with it. We have...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The users don't care for the sound from the platform. Spok Mobile sounds like a pager, so the users...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Spok has simplified things a great deal. Before, it was much harder to get people set up. There was...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Spok changed a few of the menu options so that they are easier to find. I don’t have as many people...

Aug 2020
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Manager

Functionality and Upgrades

Spok is there to support us through upgrades. They are there to make sure that they can support us...

Aug 2020
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Manager

Functionality and Upgrades

Spok Mobile has always met our needs. We can send texts via Spok Mobile on the phone, and the texts...

Aug 2020
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Manager

Relationship

Spok has 100% supported us through COVID-19. I see integration. The vendor is looking at the...

Aug 2020
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Manager

Interfacing and Integration

We would recommend the solution; it is great. Spok is going to the cloud. One thing about Spok...

Aug 2020
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Manager

Lessons Learned

When I recommend Spok Mobile, my advice to others is to stay nimble, look toward the future, and...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor's support is better than ever. They have great support. Right now, we have a wonderful...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Clinicians want to text. They want to see things come across via text message on their personal...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

There are promises that the vendor's people have made, and if there is a lack of follow-through, it...

Apr 2020
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Analyst/Coordinator

Service and Support

We haven't tapped into the vendor for help with anything during the COVID-19 crisis. On their...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product hasn't changed enough. The product still can't do the things we were hoping it would do...

Apr 2020
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VP/Other Executive

Other Observations & Comments

It is part of our plans to use Spok Mobile for at least another year. However, there are...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We were planning a major upgrade with Spok. When it comes to the planning and the effort that were...

Mar 2020
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VP/Other Executive

Relationship

The involvement from Spok's executives is great. I have access to the CEO and the chairperson of the...

Mar 2020
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Manager

Functionality and Upgrades

Spok keeps all of their promises, though they could put out more updates to be more competitive. It...

Feb 2020
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Manager

Functionality and Upgrades

A highlight of Spok Mobile is that when we send out a notification, there is a push notification...

Feb 2020
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Manager

Future Outlook

Our organization is moving away from Spok Mobile. I wish that Spok had come out to promote the...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

The current functionality meets our needs, and I am satisfied with that. It would be great if the...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

I like Spok Mobile, and I would recommend it to a peer or friend. Spok Mobile is great for emergency...

Feb 2020
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CNO

Functionality and Upgrades

We have Spok Mobile as our platform for paging. It is less than stellar and not quite able to do the...

Jan 2020
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CNO

Functionality and Upgrades

Spok Mobile doesn’t have the ability to interface with our EMR vendor like another vendor's product...

Jan 2020
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CNO

Other Observations & Comments

Spok Mobile's upgrades have been fine. The system is pretty basic and fairly easy to use. Spok...

Jan 2020
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CNO

Relationship

I have never met anyone from Spok's executive team. The vendor seems to be driven by outcomes, but I...

Jan 2020
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Director

Future Outlook

We had intended for the system to eventually be used for all our physicians. And we have really...

Nov 2019
 Helpful

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Director

Lessons Learned

It is important for any Spok customer to know that a lot of their success depends on deploying lots...

Nov 2019
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Manager

Service and Support

Spok's people are really good to work with. Every once in a while, they aren't good at getting back...

Nov 2019
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Manager

Service and Support

Spok's upgrade support has been really good. Spok has been really helpful, and the people Spok has...

Nov 2019
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Manager

Service and Support

For the most part, Spok's support is good. Sometimes Spok doesn't get back to us about certain...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Spok Mobile has a web piece, a messaging server, and a call accounting system. Upgrading the call...

Nov 2019
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Manager

Service and Support

One of the things that Spok did this year was create a more comprehensive communication team. We...

Nov 2019
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Director

Functionality and Upgrades

Spok Mobile replaces a pager on a smartphone. Users can send messages and manage their availability...

Oct 2019
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Director

Future Outlook

We have no immediate plans to replace Spok Mobile, but there isn’t really anything preventing us...

Oct 2019
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Director

Functionality and Upgrades

When Spok Mobile was first introduced, it was not well designed. I think Spok rushed it to market....

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Spok Mobile is a lovely product, but our users hate it. We get complaints about the sound, the...

Sep 2019
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Manager

ROI / Cost (care and feeding)

We had a huge issue with pagers and physicians not getting or answering the page. We switched the...

Jun 2019
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Manager

Other Observations & Comments

Some of the inner parts of the product weren’t branded as Spok. We would run a report, and the...

Jun 2019
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Manager

Service and Support

When our Spok maintenance contract is due, our salesperson calls us to tell us. But the vendor does...

Jun 2019
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Manager

Other Observations & Comments

Spok’s product rarely ever has issues, so I can’t say the vendor is bad when we never even have...

Jun 2019
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Analyst/Coordinator

Service and Support

We didn’t have the best experience out of the gate with Spok. We had some issues with the service...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

The tool is a little clunky with registration. The two-step process isn’t easy because a user has to...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

There are some things that need to be improved. Part of that is because Spok hasn’t considered how...

May 2019
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Analyst/Coordinator

Future Outlook

We are decommissioning Spok Mobile. Obviously, if we are getting rid of it, it didn’t work very...

May 2019
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Analyst/Coordinator

Service and Support

Spok’s support people have a general understanding, but they don’t have in-depth knowledge. They can...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Doctors loved the tool. They could get a message from a nurse through Smart Web and respond back to...

May 2019
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Manager

Service and Support

We use Spok's product as a full database and call center for employees. Spok's product also logs...

May 2019
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VP/Other Executive

Technology

We have had occasional problems with Spok Mobile. We have many days of stability, and then we have...

Jan 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Some of the complaints are with the user interface. It just isn’t as crisp as some other more modern...

Jan 2019
 Helpful

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VP/Other Executive

Future Outlook

I see Spok as part of our long-term plans. We will keep using the routing and operator console...

Jan 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Right now, our Spok Mobile system does not interface well with our network; that causes some...

Jan 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We are still picking up Spok Mobile as a whole. There are more and more users using it and seeing...

Jan 2019
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Analyst/Coordinator

Other Observations & Comments

I am not sure whether we have interoperability from end user to end user. I know there was talk...

Jan 2019
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Analyst/Coordinator

Other Observations & Comments

I don't like sending emails to Spok for support. I like phone calls, but those are hard to come by....

Jan 2019
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Analyst/Coordinator

Other Observations & Comments

If we could get more of the end users on Spok Mobile, we would get more of our money's worth. We...

Jan 2019
 Helpful

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Analyst/Coordinator

Technology

I really like Spok Mobile. I don't use it on a day-to-day basis, but I have it on my phone. I like...

Jan 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

I like Spok Mobile. It has always seemed to work for me. If the end users would behave, the system...

Jan 2019
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Analyst/Coordinator

Lessons Learned

Spok Mobile is an easy app. Users just need to remember to hit the accept button. Otherwise, my...

Jan 2019
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Director

Service and Support

We would call Spok when the system went down, and for whatever reason, the support people never...

Jan 2019
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Director

Functionality and Upgrades

We had a lot of problems with Spok Mobile. The alerts weren’t consistent, and physicians’ messages...

Jan 2019
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Director

Technology

With Spok Mobile, we had to do face-to-face enrollments. But when people would stop in, the system...

Jan 2019
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Director

Technology

There was significant downtime with the system.

Jan 2019
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Director

Future Outlook

We dropped our contract with Spok. We were having a lot of issues. We have been very happy with the...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

We have had Spok Mobile for a very long time, and we have seen Spok and their technology grow. We...

Jan 2019
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Manager

Functionality and Upgrades

I like the way we get solutions at the switchboard level. The operator takes a few steps and is...

Jan 2019
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Manager

Functionality and Upgrades

I would like Spok to listen to the physicians more. The physicians don’t want multiple devices to do...

Jan 2019
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Manager

Functionality and Upgrades

Spok needs to add functionality because they are no longer the best in the business. Other companies...

Jan 2019
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Manager

Functionality and Upgrades

We have been very satisfied with Spok Mobile. We have decided to keep it and upgrade it when...

Jan 2019
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Manager

Other Observations & Comments

Spok sometimes sends us training documents, but our staff members want hands-on material, and...

Dec 2018
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Manager

Service and Support

We like having Spok Mobile. We did struggle with it at one point, but that was our fault. We kept...

Dec 2018
 Helpful

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Manager

Service and Support

Spok has been good to us, and we have been good to them. We would definitely recommend Spok; we...

Dec 2018
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Manager

Functionality and Upgrades

We liked Spok Mobile so much that we started using another Spok product, and it works like a charm....

Dec 2018
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Manager

Relationship

If we need something, we can reach out to the CEO of Spok at any time, and that person will take...

Dec 2018