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Spok Mobile
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Functionality and Upgrades

I really like Spok Mobile because it is secure and it doesn't fill up my personal cell phone's text...

Nov 2022
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Manager

Functionality and Upgrades

It is really nice that we have talk teams for the solution's call center aspect. When we have easy...

Nov 2022
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Manager

Interfacing and Integration

I would love to see Spok Mobile integrate more with one of our other systems so that our employees...

Nov 2022
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Manager

Service and Support

We have had issues with some of Spok Mobile's speakers. When we have issues like that, the vendor...

Nov 2022
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Manager

Functionality and Upgrades

I love the system's team feature where we can create teams and send out mass communications.

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Spok Mobile works great. The solution was developed as a secure two-way messaging application and a...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

Knowing our use case of Spok Mobile today, I would buy the solution again, but knowing where we are...

Nov 2022
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Analyst/Coordinator

Technology

There hasn't been anything new developed for Spok Mobile, so there haven't been any promises to...

Nov 2022
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Analyst/Coordinator

Relationship

There may be differences in contracts, but with the way we are set up with Spok, there is no such...

Nov 2022
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Analyst/Coordinator

Technology

Spok Mobile is keeping up with our growth and needs, so we are hoping to keep the product if the...

Nov 2022
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Analyst/Coordinator

Technology

We are looking for more functionality within a mobile world. For example, we would like doctors to...

Nov 2022
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Analyst/Coordinator

Implementation and Training

From our user standpoint, the implementation and training with Spok went smoothly. We were on the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We have used the same tools with Spok from the beginning. There was a bit of a challenge when we...

Nov 2022
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Analyst/Coordinator

Sales and Contracting

There are a few small things in Spok Mobile that we were told the product could do, but those things...

Nov 2022
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Analyst/Coordinator

Service and Support

Spok is pretty good with providing support, but getting the vendor to respond to some levels of...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the ease of use of Spok Mobile. It is fairly simplistic for my operators to come in as new...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

The product has not met some of our needs. Some of the problem areas we have had in Spok Mobile have...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Apart from the maintenance contract, which is basically a break-fix contract, anything that needs to...

Oct 2022
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Manager

Sales and Contracting

At the beginning of the year, Spok starts a conversation with the customer about their goals and...

Oct 2022
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Manager

Technology

Spok’s upgrades are not very good, and the tools on their website are pretty outdated. For example,...

Oct 2022
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Manager

Functionality and Upgrades

Spok Mobile is a pretty useful system and is very user friendly when it does work.

Oct 2022
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Manager

Relationship

The working relationship with Spok is good. They are responsive and willing to assist us. Spok’s...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Spok Mobile has its advantages. We are able to have large numbers of customers on the product, so we...

Oct 2022
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Manager

Other Observations & Comments

A couple of years ago, Spok was going with a new platform called Spok Go, but they abandoned that...

Oct 2022
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Manager

Implementation and Training

Spoke Mobile is tailor made for healthcare. The product is very easy to implement, and the vendor...

Sep 2022
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Manager

Sales and Contracting

While Spok's support contract definitely covers a lot, there are a lot of integrations that require...

Sep 2022
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Manager

Service and Support

Spok does a great job. They are very proactive and quick to reach out.

Sep 2022
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Manager

Sales and Contracting

The product works as promoted. Spok doesn't exaggerate.

Sep 2022
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Manager

Other Observations & Comments

In the past, Spok concentrated all of their development on a platform called Spok Go, and they were...

Sep 2022
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CMIO

Functionality and Upgrades

We are not big fans of Spok Mobile. I am anxious to get rid of the paging things that we have. We...

Aug 2022
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Manager

Functionality and Upgrades

We want a little bit more functionality related to things that we can do on Smart Web that we cannot...

Jun 2022
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Manager

Functionality and Upgrades

Every time we do an upgrade, there is always some hiccup, but I have never had any system get an...

Jun 2022
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Manager

Service and Support

The only issue that we have had is SSL certificates that have expired. It would have been nice to...

Jun 2022
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Director

Relationship

Spok has lost focus in the past couple of years. The vendor was looking to drive their product in a...

Jun 2022
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Director

Service and Support

Spok does well with customer service. When things don't go right and we put in a ticket, the support...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Spok Mobile is a great product; it does what it is supposed to. The way that we have it designed...

Mar 2022
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Analyst/Coordinator

Relationship

Spok is a little behind their competitors in technology. I would really like to see Spok get in line...

Mar 2022
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Analyst/Coordinator

Service and Support

We get better, more seasoned support personnel on Spok Mobile than on other Spok products because...

Mar 2022
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Analyst/Coordinator

Implementation and Training

I have never been trained by anyone from Spok, and we have never been approached with training.

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

Spok Mobile has another iteration, and that is the Spok Go platform. Spok Go will be far more...

Mar 2022
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Analyst/Coordinator

Relationship

If needed, the vendor's executives are available. They don’t get involved, but they are very easy to...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I have been using Spok Mobile for a long time. I like that I have backups for my backups in the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

One great function of Spok Mobile is that each user has a unique number that is only for that user,...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Spok Mobile is user friendly, and we have very little downtime. If we have downtime, it has nothing...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

The product isn't a thorn in our side, but I think Spok has maybe stopped developing the current...

Feb 2022
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Analyst/Coordinator

Future Outlook

We are moving away from Spok Mobile. However, we realized that it worked a little bit better than...

Feb 2022
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Analyst/Coordinator

Technology

Spok found out that the product doesn't work on a certain platform, such as the Android, and there...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I used to recommend the product to others, but I am not impressed by what Spok is doing now with the...

Feb 2022
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CNIO

Future Outlook

The vendor wants to retire Spok Mobile. Spok Go was going to be the new single source for an on-call...

Feb 2022
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CNIO

Functionality and Upgrades

The mobile app is good, but there are limitations. For example, we can't do group messages. We can...

Feb 2022
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CNIO

ROI / Cost (care and feeding)

We have had support from Spok, and the product is serving its purpose. We have been able to...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

I would probably not buy Spok Mobile again. I would look for more of a collaborative solution so...

Jan 2022
||
(0)
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Manager

Implementation and Training

The vendor could improve training by providing more documentation at the user level.

Jan 2022
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Manager

Functionality and Upgrades

Spok Mobile is like a railroad to all of the different applications. The product is very open. It...

Jan 2022
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Manager

Other Observations & Comments

Spok Mobile is going to move to Spok Go. That is the next trend. Right now, we are going through the...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Training for Spok Mobile is offered through the help guides. I really like that I can call for help....

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

I really like Spok Mobile. I don't think we have had a lot of issues with it. I personally like the...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Our end users have had trouble with Spok Mobile on iPhones. We don't know whether that is because of...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Spok Mobile is very nice in that the end user can make their pages as loud as they want. They can...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

With Spok Mobile, we have had some issues with rebooting certain servers. It is important to set up...

Jan 2022
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Analyst/Coordinator

Future Outlook

We are moving away from Spok Mobile so that some of our staff will have better communication and be...

Jan 2022
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