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Spok Mobile Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
KLAS Associate Engagement Partner - Jeffrey Allan
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Manager

We have server and cloud problems. Spok Mobile is a little technology heavy for our operations...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Spok Mobile is a good platform for critical alerting.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We could potentially have Spok in our future, but we probably won't. In the future, something has to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I have only had like one complaint in the past six months about Spok. They are great about executive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There is no universal search functionality. We have to know what name we are looking for and how to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Spok is not good at optimization. They are just okay. Most everything is reactive. There isn't a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Spok’s development cycle hasn't been a cycle. It has been a horseshoe; it gets going, stops at the...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

My recommendation of Spok Mobile to another organization depends, because there would be far too...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We recently reengaged with Spok. We had a few years where we had a lack of communication and weren't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I don't think I have anything negative to say with Spok. The hard part with that is they do have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I would buy Spok Mobile again. But it is a little unknown whether we will keep Spok Mobile after...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

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