Spok Mobile
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Facility Type Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

Spok Mobile is a stale product, but the vendor really holds the market for clinical communications...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Everyone else in the market has been catching up to Spok. Spok Mobile is a solid product, and its...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like Spok Mobile's alert capabilities. We can override the device's settings to validate alert...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we call the vendor's support or place a ticket, the vendor will help us nearly instantly. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The thing we like about Spok Mobile is that it has a lot of middleware abilities and interfaces.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We are moving away from Spok because of their lack of innovation. Spok has been in the market for a...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We drive the outcomes we get from the solution; Spok doesn’t. I would like to see a road map to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, I have been very satisfied with Spok Mobile. Our Spok salesperson is always there for us.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Right now, the Spok system has a pager number, and with the enterprise version, that pager number...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Since the pandemic, Spok’s turnaround time has been a few days. It is not like before when we got a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Spok needs to tell us what their goals are and show us a road map for what is in the future in terms...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

There have been a lot of changes on Spok’s end for their product, and we have found Spok Mobile to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have seen issues with delayed pages through Spok Mobile, and we can't have that at our...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Spok Mobile does not integrate with our phone system. So the operators have to look up what they...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really like Spok Mobile because it is secure and it doesn't fill up my personal cell phone's text...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It is really nice that we have talk teams for the solution's call center aspect. When we have easy...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would love to see Spok Mobile integrate more with one of our other systems so that our employees...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had issues with some of Spok Mobile's speakers. When we have issues like that, the vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I love the system's team feature where we can create teams and send out mass communications.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Spok Mobile works great. The solution was developed as a secure two-way messaging application and a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Knowing our use case of Spok Mobile today, I would buy the solution again, but knowing where we are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There hasn't been anything new developed for Spok Mobile, so there haven't been any promises to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There may be differences in contracts, but with the way we are set up with Spok, there is no such...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Spok Mobile is keeping up with our growth and needs, so we are hoping to keep the product if the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are looking for more functionality within a mobile world. For example, we would like doctors to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

From our user standpoint, the implementation and training with Spok went smoothly. We were on the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We have used the same tools with Spok from the beginning. There was a bit of a challenge when we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

There are a few small things in Spok Mobile that we were told the product could do, but those things...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Spok is pretty good with providing support, but getting the vendor to respond to some levels of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I like the ease of use of Spok Mobile. It is fairly simplistic for my operators to come in as new...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The product has not met some of our needs. Some of the problem areas we have had in Spok Mobile have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Apart from the maintenance contract, which is basically a break-fix contract, anything that needs to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At the beginning of the year, Spok starts a conversation with the customer about their goals and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Spok’s upgrades are not very good, and the tools on their website are pretty outdated. For example,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Spok Mobile is a pretty useful system and is very user friendly when it does work.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The working relationship with Spok is good. They are responsive and willing to assist us. Spok’s...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Spok Mobile has its advantages. We are able to have large numbers of customers on the product, so we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

A couple of years ago, Spok was going with a new platform called Spok Go, but they abandoned that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Spoke Mobile is tailor made for healthcare. The product is very easy to implement, and the vendor...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

While Spok's support contract definitely covers a lot, there are a lot of integrations that require...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Spok does a great job. They are very proactive and quick to reach out.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The product works as promoted. Spok doesn't exaggerate.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

In the past, Spok concentrated all of their development on a platform called Spok Go, and they were...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We are not big fans of Spok Mobile. I am anxious to get rid of the paging things that we have. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We want a little bit more functionality related to things that we can do on Smart Web that we cannot...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Every time we do an upgrade, there is always some hiccup, but I have never had any system get an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The only issue that we have had is SSL certificates that have expired. It would have been nice to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Spok has lost focus in the past couple of years. The vendor was looking to drive their product in a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Spok does well with customer service. When things don't go right and we put in a ticket, the support...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles