Spok Mobile Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
There have been some changes around how we send messages to different departments, and a lot of the...
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Relationship
There is no such thing as proactive service in this world. It is truly reactive. Spok cannot monitor...
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Product
Spok Mobile communicates with a lot of different systems, but Spok Mobile is just another messaging...
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Product
Since we have been a Spok user for many years, Spok Mobile's major advantage is how well it...
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Loyalty, Product
With Spok Mobile, there have been some issues with iOS registrations. Spok is releasing an updated...
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Operations, Product
The product's ease of use could be better, though it is tricky to know how to reach the end users....
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Relationship
Some of Spok's engineers are good at reaching out to me to figure out problems. However, some of...
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Relationship
I can have conversations with Spok about things that I would like to see in the system. It may take...
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Operations
Spok Mobile isn't something that users can sit down and just know how to use. It requires weeks of...
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Product
With any product, if there is AI involved, I will not be on board. I have yet to see an AI that...
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Loyalty
In a few years, bits and pieces of the Spok platform may or may not stay. I am personally pushing...
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Loyalty
Spok Mobile is a great product, but whether I would buy it again would depend on some things. If I...
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Loyalty, Product, Value
My overall satisfaction is pretty high. People love Spok Mobile. Being the thing that takes care of...
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Loyalty, Relationship, Product
If people are tech savvy in the least, Spok Mobile is fairly simple. If someone is not computer or...
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Product
One thing that has gone well with Spok Mobile has been telephony adaptations. The way they bring in...
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Loyalty
The '80s called and they want their interface back. The problem I have with Spok Mobile is the user...
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Loyalty
We are moving all clinical communication to another vendor’s product, which is finally where it...
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Product
Spok Mobile does work. When we send out a text, it is received. However, if we send out a lot of...
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