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Spok Mobile Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CMIO

Product

Spok Mobile is a simple product, but I’m not sure it really makes sense for a communication tool to...

Dec 2024
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CMIO

Loyalty, Value

We have decided to leave Spok Mobile because our EHR vendor is coming out with a clinical...

Dec 2024
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Analyst/Coordinator

Product

There have been some changes around how we send messages to different departments, and a lot of the...

Nov 2024
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Analyst/Coordinator

Relationship

There is no such thing as proactive service in this world. It is truly reactive. Spok cannot monitor...

Nov 2024
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Analyst/Coordinator

Product

Spok Mobile communicates with a lot of different systems, but Spok Mobile is just another messaging...

Nov 2024
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Manager

Product

Since we have been a Spok user for many years, Spok Mobile's major advantage is how well it...

Aug 2024
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Manager

Loyalty, Product

With Spok Mobile, there have been some issues with iOS registrations. Spok is releasing an updated...

Aug 2024
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Manager

Operations, Product

The product's ease of use could be better, though it is tricky to know how to reach the end users....

Aug 2024
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Manager

Relationship

Some of Spok's engineers are good at reaching out to me to figure out problems. However, some of...

Jul 2024
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Manager

Relationship

I can have conversations with Spok about things that I would like to see in the system. It may take...

Jul 2024
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Manager

Operations

Spok Mobile isn't something that users can sit down and just know how to use. It requires weeks of...

Jul 2024
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Manager

Product

With any product, if there is AI involved, I will not be on board. I have yet to see an AI that...

Jul 2024
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