Spok Mobile Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Product

There have been some changes around how we send messages to different departments, and a lot of the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There is no such thing as proactive service in this world. It is truly reactive. Spok cannot monitor...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Spok Mobile communicates with a lot of different systems, but Spok Mobile is just another messaging...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Since we have been a Spok user for many years, Spok Mobile's major advantage is how well it...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

With Spok Mobile, there have been some issues with iOS registrations. Spok is releasing an updated...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product's ease of use could be better, though it is tricky to know how to reach the end users....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Some of Spok's engineers are good at reaching out to me to figure out problems. However, some of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I can have conversations with Spok about things that I would like to see in the system. It may take...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Spok Mobile isn't something that users can sit down and just know how to use. It requires weeks of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With any product, if there is AI involved, I will not be on board. I have yet to see an AI that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

In a few years, bits and pieces of the Spok platform may or may not stay. I am personally pushing...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Spok Mobile is a great product, but whether I would buy it again would depend on some things. If I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

My overall satisfaction is pretty high. People love Spok Mobile. Being the thing that takes care of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

If people are tech savvy in the least, Spok Mobile is fairly simple. If someone is not computer or...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One thing that has gone well with Spok Mobile has been telephony adaptations. The way they bring in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

The '80s called and they want their interface back. The problem I have with Spok Mobile is the user...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are moving all clinical communication to another vendor’s product, which is finally where it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Spok Mobile does work. When we send out a text, it is received. However, if we send out a lot of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​