SSI Claims Management Commentary

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When we changed vendors to The SSI Group, I noticed a clear reduction in our denial rate because of...

Currently, we're just getting whatever the payers choose to send us. If we ever have a question...

The timeliness of The SSI Group's support has been an issue over the last year. Response turnaround...

There's a lot of functionality in SSI Claims Management. We can use different queries to drill down...

When we're training new users in SSI Claims Management, there are a lot of screens and tabs. For...

We pay a lot for SSI Claims Management. From a cost perspective, it wasn't as expensive as some of...

The SSI Group has online training sessions that we have all of our billers who work in SSI Claims...

We use SSI Claims Management as our clearinghouse, and our patient access team uses The SSI Group's...

I utilize a lot of SSI Claims Management's reporting. On the ambulatory side, I got involved with...

The SSI Group is pretty great. I get the feeling that they're a smaller group, maybe, or at least we...

With The SSI Group, if they could customize enhanced reports like we requested, that would be great.

The SSI Group sends out weekly emails with webinars for training that they're doing, and they have...

The SSI Group's reporting isn't really as customizable as I would like. If we wanted to get a report...

The SSI Group doesn't really talk about their road map. There's really nothing that we see from...

The SSI Group works their SSRs really well and really quickly. If we have any problems or a billable...

Right now, we're putting in requests for edits with The SSI Group to help us catch some issues that...

SSI Claims Management is really modestly priced compared to other options.

The SSI Group is maybe a bit different in that they're not like Waystar, which is big and has...

The SSI Group has gone through a number of different leaders. I'm meeting new leaders every couple...

SSI Claims Management is a good, steady clearinghouse, and the technical performance has improved....

Sometimes, when asking The SSI Group questions, we need better feedback and better responses....

When The SSI Group is good, they're really good, and they help us get paid. They've had fewer little...

The SSI Group has a lot of recorded trainings that we can use at any time, and those have been...

The SSI Group’s edits and scrubbing are definitely not perfect, but they’re not horrible by any...

The SSI Group recently took away a couple of our reports, so that kind of made our team unhappy...

The SSI Group tried introducing an AI chatbot. Unfortunately, it wasn't what we had hoped it would...

Up until recently, we didn't have very good communication with our account manager from The SSI...

I've started doing a vendor scorecard personally so that I can keep tabs on The SSI Group. We make...

Our leaders have been given permission to research other vendors because we've had some issues with...

I believe there have been positive updates with SSI Claims Management. I don't have in mind exactly...

The SSI Group is constantly coming out with new products and ideas for how to incorporate AI. I'm...

The SSI Group has been extremely reliable in the past, but they had leadership turnover recently,...

We're very happy with The SSI Group's edits, denials management, and claim statusing to achieve our...

Overall, the partnership model feels weak because The SSI Group is not investing in it. On the...

I have had a really poor experience with the vendor's support. They do not turn tickets around in a...

Ultimately, the biggest factor in my decision to move away from the vendor was the turnaround time...

The SSI Group does not have a very provider-friendly account management program. When we open...

The SSI Group actually has pretty good training. They do it online, or they do recordings. They also...

The SSI Group is not listening to their customers as much as they used to. I’m not sure whether that...

The SSI Group charges us for any additional claim scrubbing that we want, and several other...

There are times when The SSI Group's systems go down, and The SSI Group doesn't always communicate...

We want the vendor to work with their customers to understand impacts, goals, alignment, and...

I have not seen the road map. I would like to see it with some time frames.

The SSI Group could improve by being more stable and having better support. Sometimes their...

The SSI Group has reports that we can run, but only after the fact. Technically, some of their edits...

The SSI Group does weekly webinars. They email us lists of the upcoming webinars each week. They...

The SSI Group is good. They have a really good customer service team, and they work on tickets...

When The SSI Group has scheduled maintenance, they let us know a week in advance. They let us know...

We were planning to look at other offerings in the space in the next couple of years. But recently,...

One of the big things for claims processing is adding new payers that will accept electronic...

The SSI Group has struggled to meet our expectations with reporting after a recent update to their solution....

We use The SSI Group's trainings, but we would like more opportunities to ask direct questions about...