SSI Claims Management Comments

 
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Director

Other Observations & Comments

We recently finished an install with the vendor, and it went really well. We struggled with getting...

May 2020
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Director

Relationship

I deal with a lot of the executive-level people within the organization.

May 2020
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Director

Service and Support

The vendor’s greatest strength is their support. They have an individual that supports all the...

May 2020
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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. Their support has been impeccable...

May 2020
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Manager

Functionality and Upgrades

For an end user who is in the system every day, the system works well and is easy to use. There are...

May 2020
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Manager

Lessons Learned

The functionality meets our needs. I would tell people looking at the product to be realistic about...

May 2020
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Manager

Other Observations & Comments

There is always room for improvement with any product. If I gave the top score for everything, that...

May 2020
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Director

Other Observations & Comments

There has been a lot of confusion with our users knowing whether they are working in SSI Claims...

Apr 2020
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VP/Other Executive

Relationship

Whether the vendor has kept all their promises is kind of an open-ended question. I would have to...

Mar 2020
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VP/Other Executive

Interfacing and Integration

SSI Group’s product supports our organization’s integration goals fine. The solution may not be...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We have had a few issues with the timing of SSI Group's updates and with the impacting bill updates...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

In terms of how the current product functionality meets all our needs today, we want a little more...

Mar 2020
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VP/Other Executive

Relationship

I think the vendor executive involvement is good with SSI Group. Someone in SSI Group's leadership...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

SSI Group is good at driving tangible outcomes. Our ability to receive our money’s worth is positive...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I am very likely to recommend SSI Group to a peer or a friend. I have served as a reference for...

Mar 2020
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VP/Other Executive

Relationship

I am a bit more optimistic about SSI Group because of some of the contract updates and things we are...

Mar 2020
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Director

Functionality and Upgrades

There are things that could be better, but the system is functional. The vendor keeps up to date...

Mar 2020
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Director

Functionality and Upgrades

It would be very helpful if the system gave suggestions for correcting an error instead of just...

Mar 2020
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Director

Functionality and Upgrades

Because of the nature of our organization, the billing is completely different for us than it is for...

Mar 2020
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Director

Relationship

As far as executive communication goes, we only hear from people at SSI Group if we reach out to...

Mar 2020
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Director

Functionality and Upgrades

We need to have a specific outpatient claim based on our organization type; otherwise, the claim...

Mar 2020
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Director

Other Observations & Comments

I don’t want to give SSI Group a terrible review because I think their hands are tied. The hands are...

Mar 2020
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Manager

Relationship

SSI Group is great at supporting our integration goals. I really like the product. The vendor has...

Mar 2020
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Manager

Future Outlook

The vendor doesn't have attachments to any other payers outside of Medicare, so we decided to change...

Mar 2020
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Manager

Functionality and Upgrades

SSI Group's product has enterprise reporting, but it would be better if it had more canned...

Mar 2020
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Manager

Service and Support

The communication between the salespeople, the implementation people, and the support people needs...

Mar 2020
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Manager

Relationship

SSI Group is a very customer-driven company. The executives are very involved with any end users...

Mar 2020
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Director

Relationship

We have a very long-term relationship with SSI Group. Their product has been our clearinghouse as...

Feb 2020
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Director

Other Observations & Comments

SSI Group has a robust claims analytics system. We implemented it but then found that we had a ton...

Feb 2020
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Manager

Relationship

If there is a particular edit that we want on a particular payer, we can't make the change on our...

Feb 2020
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Manager

Functionality and Upgrades

I don't think the vendor's reporting system is as good as other modules. We can't afford to pay for...

Feb 2020
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Manager

Relationship

SSI Group does not keep their promises. I can never tell whether I am going to get what I need from...

Feb 2020
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Manager

ROI / Cost (care and feeding)

SSI Group does try to avoid charging us. They don't want to charge us if they don't have to. I...

Feb 2020
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Manager

Technology

I haven't seen any new technology from the vendor. I don't think my satisfaction will improve over...

Feb 2020
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VP/Other Executive

Relationship

SSI Group is our preferred partner for real-time eligibility software. SSI Group wants to capture...

Feb 2020
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Manager

Service and Support

SSI Group has one of the best support systems that I have ever dealt with. The vendor promptly...

Feb 2020
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Manager

Other Observations & Comments

I have heard that there might be some new leaders within SSI Group, but I don't know that the...

Feb 2020
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Manager

Technology

SSI Group showed a demo at a seminar of the new products that they are coming out with. Instead of...

Feb 2020
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Manager

Service and Support

We interact with SSI Group regularly. We interact with the support people, our account manager, and...

Feb 2020
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Manager

Relationship

I would like to see more advancements related to the enrollments that we do for claims and...

Feb 2020
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Manager

Relationship

For the most part, we have a really great relationship with SSI Group. We have gone through a couple...

Feb 2020
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Manager

Relationship

SSI Group is doing great, and their support is pretty darn good. When we need executive involvement,...

Feb 2020
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VP/Other Executive

Other Observations & Comments

SSI Group has some new offerings that we have looked at and are obtaining. I am more satisfied with...

Feb 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor piecemeals everything and nickel-and-dimes for everything. That is frustrating.

Feb 2020
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Director

Relationship

Our issues are not as much with the tool and more with the administrative process. I have given the...

Jan 2020
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Director

Functionality and Upgrades

The thing that differentiates the vendor is their edits. There is no other vendor out there with the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution isn't as user friendly as it could be from a front-line perspective. Some of the...

Jan 2020
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Analyst/Coordinator

Implementation and Training

I don't see any ongoing training, and I was disappointed with our initial training. What SSI Group...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution works as promoted, but I was under the impression that we had something that offered...

Jan 2020
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Analyst/Coordinator

Service and Support

The vendor implements new edits to the product, but we are the ones who are proactive. Even though...

Jan 2020
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Analyst/Coordinator

Relationship

The vendor's executives haven't been cooperative about establishing involvement or participating. We...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Every change we ask for costs money. We really evaluate what we are asking for when we approach the...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

We just had to switch to Chrome because of whatever changes the vendor just made. Those changes...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

There are expected and unexpected tangible outcomes. There are a lot of positives when the secondary...

Jan 2020
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Manager

Relationship

As far as I know, SSI Group keeps their promises. I don't think that we have had issues with SSI...

Jan 2020
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Manager

Functionality and Upgrades

There is more functionality in SSI Claims Management that could improve our processes. The issue is...

Jan 2020
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Manager

Implementation and Training

When users are going through an implementation, training is really hard because users are just...

Jan 2020
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Manager

Other Observations & Comments

There is more out there from SSI Group. It is just a matter of having the time, staff coordination,...

Jan 2020
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Manager

Future Outlook

I am hoping that my satisfaction with SSI Group will be higher next year. We have done a lot of work...

Jan 2020
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VP/Other Executive

Service and Support

SSI Group is very responsive to our needs. If they can’t get us exactly what we want right away,...

Jan 2020
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VP/Other Executive

Service and Support

We really like our sales representative. The person is good and responsive.

Jan 2020
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Manager

Future Outlook

The product is part of our long-term solution, and we see a long-term partnership with SSI Group. We...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The vendor let us know well in advance that the cloud solution was coming. SSI Group said they...

Dec 2019
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Manager

Implementation and Training

We just transitioned to SSI Group's cloud solution. The process was absolutely seamless. There were...

Dec 2019
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Manager

Functionality and Upgrades

The cloud solution looks and feels just like what we are used to. That is one of the really stellar...

Dec 2019
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Manager

Functionality and Upgrades

The solution offers a lot of reports that we can use, and we are able to pull certain claims from...

Nov 2019
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Manager

Service and Support

I would stay with SSI Group if I were to make the decision again. A couple of years ago, we went and...

Nov 2019
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Manager

Implementation and Training

We have signed up new hires for the vendor's online training classes for beginner levels. I haven’t...

Nov 2019
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Manager

Functionality and Upgrades

The one thing that SSI Group has over their competitors is their robust claim edits suite. SSI Group...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I am very biased because I love SSI Group. I call the claims system my baby at work. I haven't ever...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't feel like SSI Group nickel-and-dimes us. When I work with the SSRs through tickets, most of...

Nov 2019
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Analyst/Coordinator

Service and Support

The system works well. I can't think of anything off of the top of my head that the vendor could...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

It was previously our plan to keep the system around for a while, and I haven't heard anything...

Nov 2019
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Manager

Functionality and Upgrades

Overall, the solution is a good clearinghouse and a good place to get final editing done. The...

Nov 2019
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Manager

Functionality and Upgrades

We have the ability to create our own edits inside of our other system. If we need a custom edit...

Nov 2019
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Manager

Service and Support

SSI Group could be better about handling certain issues when things are down. When there are...

Nov 2019
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Manager

Technology

When a new application or product comes out, the sales team from SSI Group gets in touch with us and...

Nov 2019
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Director

Relationship

SSI Group is a wonderful business partner. They go above and beyond to accommodate all of our...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are getting our money's worth from SSI Group. Their tool will always be worth the money because...

Nov 2019
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Analyst/Coordinator

Relationship

We have looked at expanding into some of SSI Group's other product lines, so we are not going with...

Nov 2019
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Analyst/Coordinator

Lessons Learned

Add-on tools from SSI Group aren’t necessarily cost effective for a low-volume facility like ours.

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a contract with SSI Group, and they charge for our billing volumes per month. We have seen a...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I have never had a glitch happen in the tool, and there have been multiple upgrades to our system...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

SSI Group has never had to come on-site. When we got started with them, everything was done over the...

Nov 2019
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Analyst/Coordinator

Relationship

I have not seen anything in all the years I have worked with SSI Group that would make me give them...

Nov 2019