Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
SSI Claims Management Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Analyst/Coordinator
I would like to see less triage from SSI Group’s support and more speaking to an analyst.
Login or Create an Account to see details.
Analyst/Coordinator
I don’t know that we have done a lot of training because we have been using the SSI Group system...
Login or Create an Account to see details.
Manager
We recently made a change to SSI Claims Management that I was pretty happy about. During our...
Login or Create an Account to see details.
Manager
Recently, we had a few hiccups with SSI Claims Management that resulted in production issues. SSI...
Login or Create an Account to see details.
Manager
SSI Group has an online ticketing system. When we put in tickets for billing, scrubbing, reporting,...
Login or Create an Account to see details.
Manager
SSI Group offers computer-based training. They do live and prerecorded events, but there are some...
Login or Create an Account to see details.
Analyst/Coordinator
We submit tickets to SSI Group, and I feel like they are very timely. There have been things over...
Login or Create an Account to see details.
Analyst/Coordinator
I am very pleased with the service I have gotten from working with our SSI Group representative who...
Login or Create an Account to see details.
Analyst/Coordinator
SSI Group is on the cutting edge of being able to develop products outside of just the billing...
Login or Create an Account to see details.
Analyst/Coordinator
SSI Claims Management is a great clearinghouse for making sure that our claims are scrubbed. The...
Login or Create an Account to see details.
Analyst/Coordinator
With upgrade implementations, SSI Group is very organized. I would give them a high score. They have...
Login or Create an Account to see details.
Manager
We are very happy with this solution. SSI Claims Management is a wonderful solution for electronic...
Login or Create an Account to see details.
Manager
SSI Group is wonderful. Their communication is top notch. They always contact us when there is...
Login or Create an Account to see details.
Manager
The system is working for the aspects that we use it for. I have always been very happy with our...
Login or Create an Account to see details.
Manager
SSI Group is very good to work with. If we have any issues, they reach out to us. Most of the time,...
Login or Create an Account to see details.
Manager
SSI Group does a great job with their online training and manuals. They also have live Webex...
Login or Create an Account to see details.
Manager
Our SSI Group sales representative has been very good to us. We have been able to get that person's...
Login or Create an Account to see details.
Manager
SSI Claims Management is a little bit complicated to use because there are multiple ways to do the...
Login or Create an Account to see details.
Manager
We use SSI Claims Management to keep our tables and coding up to date. Our clean-claims rate is...
Login or Create an Account to see details.
Manager
We are happy with the solution. SSI Group is very easy to work with. We get email notifications,...
Login or Create an Account to see details.
Director
SSI Group doesn't avoid nickel-and-diming. They were going to charge us for some edits after a...
Login or Create an Account to see details.
Director
We aren't very crazy about SSI Claims Management. It is harder to navigate than the other systems we...
Login or Create an Account to see details.
VP/Other Executive
SSI Group is an industrial-strength market leader and a good partner. I regularly meet with their...
Login or Create an Account to see details.
Manager
The process of importing claims can take some time, and our analysts are concerned about that. We...
Login or Create an Account to see details.
Manager
The system is pretty good. It is web based, and SSI Group is working on integration with other...
Login or Create an Account to see details.
Manager
SSI Group's management seems to have changed. The vendor is really focusing on making sure their...
Login or Create an Account to see details.
Manager
One of the big things SSI Group has done is with their edits. We used to have to remember edits and...
Login or Create an Account to see details.
VP/Other Executive
With SSI Claims Management, it is very important to have experts on the operations side to help...
Login or Create an Account to see details.
Director
I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...
Login or Create an Account to see details.
VP/Other Executive
In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...
Login or Create an Account to see details.
VP/Other Executive
SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...
Login or Create an Account to see details.
VP/Other Executive
SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...
Login or Create an Account to see details.
VP/Other Executive
I don’t deal with the executives much. But when we had an issue, the executives came right to the...
Login or Create an Account to see details.
Manager
SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...
Login or Create an Account to see details.
Manager
SSI Group could offer more opportunities to sign up for their training. The training sessions are...
Login or Create an Account to see details.
Manager
SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...
Login or Create an Account to see details.
Director
The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...
Login or Create an Account to see details.
Director
SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...
Login or Create an Account to see details.
Director
SSI Group provides electronic attachments but not broadly. We have recently learned we are required...
Login or Create an Account to see details.
Director
We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...
Login or Create an Account to see details.
Analyst/Coordinator
I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...
Login or Create an Account to see details.
Analyst/Coordinator
Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...
Login or Create an Account to see details.
Analyst/Coordinator
For the most part, the product functionality meets our needs. SSI Group has a lot of additional...
Login or Create an Account to see details.
Director
We are happy with the solution. We have really improved our denial rates.
Login or Create an Account to see details.
Director
SSI Group is very helpful. They have added some new audits that give us a better overview of what we...
Login or Create an Account to see details.
Director
The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...
Login or Create an Account to see details.
Director
SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...
Login or Create an Account to see details.
Director
The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...
Login or Create an Account to see details.
Manager
I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...
Login or Create an Account to see details.
Manager
This solution provides us with an invaluable service. It allows us to get claims out to the payer in...
Login or Create an Account to see details.
Manager
We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...
Login or Create an Account to see details.
Manager
We have an account executive with SSI Group. We have been on several demonstration calls, and we are...
Login or Create an Account to see details.
Manager
I don't like having to open a ticket to get something done. I understand that the vendor has to have...
Login or Create an Account to see details.
Manager
As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...
Login or Create an Account to see details.
Director
We recently finished an install with the vendor, and it went really well. We struggled with getting...
Login or Create an Account to see details.
Director
I deal with a lot of the executive-level people within the organization.
Login or Create an Account to see details.
Director
The vendor’s greatest strength is their support. They have an individual that supports all the...
Login or Create an Account to see details.
Director
The vendor has been very supportive during the COVID-19 crisis. Their support has been impeccable...
Login or Create an Account to see details.
Manager
For an end user who is in the system every day, the system works well and is easy to use. There are...
Login or Create an Account to see details.
Manager
The functionality meets our needs. I would tell people looking at the product to be realistic about...
Login or Create an Account to see details.
Manager
There is always room for improvement with any product. If I gave the top score for everything, that...
Login or Create an Account to see details.
Preferences
Related Blogs
Navigating Payer Challenges