Cybersecurity Is Critical in Today's Environment
SSI Claims Management
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Director
We have been with SSI Group for a few years. We have certainly had some bumps in the road with them,...
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Director
When we have an issue, we sometimes struggle to get relevant updates to be visible in the system....
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Director
We are satisfied with SSI Claims Management. We are using it as our claims scrubber and...
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Director
We have worked with SSI Claims Management on electronic claims attachments. The solution has the...
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Director
The solution has advanced, high-level analytics, but those are part of an add-on that we have...
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Director
SSI Claims Management has worked well for us, but SSI Group does not stay in contact with us. I...
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Director
We have a client executive who is good. The vendor has had organizational growth, so we have had a...
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Director
We have a contract that specifies what the vendor is charging us, so they don't charge us outside of...
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Director
I think SSI Group has a very good solution. It is stable.
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Director
With our growth over the last few years, we have had to work closely with SSI Group to make sure...
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Director
We are really well automated for our governmental payers. But there are a lot of claims for our...
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Director
When we did our revenue cycle optimization a couple of years ago internally, we engaged the vendor....
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Director
Our experience with SSI Claims Management could be better if I knew more about the reporting. We...
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Analyst/Coordinator
I would absolutely buy SSI Claims Management again. As far as I know, we have no plans to move away...
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Analyst/Coordinator
I would like the vendor to improve their service request system. It doesn't have the level of detail...
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Director
SSI Claims Management has great integration with multiple products that need to talk to it all...
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Director
The ease of operation within SSI Claims Management is one of the greatest benefits of the system. It...
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Director
I wish I had a little more flexibility with edits in SSI Claims Management. I would like to be able...
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Analyst/Coordinator
SSI Group offers beginner and advanced trainings, and I am told that those have been helpful. The...
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Analyst/Coordinator
We have fewer overall claim denials than we had with our previous clearinghouse, and we have a...
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Analyst/Coordinator
There have been times when I haven't gotten a response in over a week, even after reaching out...
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Analyst/Coordinator
There have only been three things we have been charged for on top of the monthly fees. Those charges...
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Analyst/Coordinator
The users that have been using the system from the get-go have had to figure it out themselves. The...
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Analyst/Coordinator
With SSI Claims Management's reporting, we can't filter out any of the reports without a lot of...
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Director
I am comfortable with SSI Group. I know a lot of the service representatives there. I can email...
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Director
We love SSI Group's software. It is wonderful. It is very easy to train staff on. The training...
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Director
I haven’t had any problems with anything, and we keep adding pieces on. We have several SSI Group...
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Analyst/Coordinator
I am more frustrated than satisfied with the product. My complaint isn't so much with the initial...
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Analyst/Coordinator
There is usually ongoing online training that we can access, but I would prefer periodic appearances...
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Analyst/Coordinator
In terms of SSI Group delivering new technologies, we participate in regular calls with them, and we...
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Analyst/Coordinator
SSI Group is quick to put in a lot of new edits when an insurance carrier makes a change to the...
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Analyst/Coordinator
As a frontline person who uses the SSI Group product every day, I would unfortunately not choose to...
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Manager
If we ask for any change, SSI Group will charge us for it.
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Manager
For training, we have to go out to SSI Group’s website, watch a video, and find the information that...
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Manager
Not all of the functionality in SSI Claims Management works for us, and that goes way back to when...
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Manager
I have to ask for executive involvement when I can’t get something done, so we don’t really hear...
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Director
So far, we have had no issues with SSI Group. Everything that we need is addressed very quickly. We...
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Director
Compared to other systems, SSI Group's system is easy to use. I have worked in a major health system...
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Director
I would tell others that for the quality and price, SSI Claims Management is a good product for...
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Director
During the COVID-19 pandemic, the vendor started working from home early on. They are back in the...
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Director
The vendor does a good job with custom edits, and they are usually very timely. When it takes them a...
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Manager
We love SSI Claims Management. The product is user friendly and has helped us so much. All the edits...
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Manager
Whenever we need assistance, someone is always there. We rarely have a problem with the system's...
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Manager
I am not sure whether we attach any electronic attachments. I wish we could attach different things...
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Manager
Training is the only area that is a little off. I think new people coming in could use more...
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Director
The system's interfaces have been really straightforward and not overly technical. For checking...
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Director
The billing module is generally great, but the remittance reports don't like to have page breaks...
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Director
The errors that we encounter are clearly labeled. I came into the situation with no supporting...
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Director
SSI Group has a really good video library of past training. They have also done a good job of...
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VP/Other Executive
We have issues getting our electronic remittances set up, and there is no one there to really help...
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VP/Other Executive
We have to have SSI Claims Management in order to submit our claims electronically, or else we don’t...
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VP/Other Executive
SSI Group isn't very good at secondary claims. We could send our previous vendor primary claims....
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VP/Other Executive
SSI Group doesn't charge us for the minor things that we ask for or additional fixes. They would...
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VP/Other Executive
SSI Group did a pretty good job on our implementation. Their process was well established. They need...
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VP/Other Executive
SSI Claims Management works in the background. We don't actually go into the system. It is connected...
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Manager
We definitely get our money's worth with SSI Claims Management. Depending on the situation, SSI...
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Manager
I would tell others that SSI Claims Management is very user friendly and that users can easily get...
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Manager
The integration between SSI Claims Management and our EMR is streamlined. The EMR pulls from SSI...
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Manager
With SSI Group, we have a provider representative that we can reach out to at any time. The vendor's...
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Analyst/Coordinator
SSI Claims Management is very user friendly, manageable, and flexible. It is a very good tool to use...
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Analyst/Coordinator
SSI Group's support is very good. They respond timely to get jobs corrected, and I have a lot of...
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Analyst/Coordinator
I would like to see less triage from SSI Group’s support and more speaking to an analyst.
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Analyst/Coordinator
I don’t know that we have done a lot of training because we have been using the SSI Group system...
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Manager
We recently made a change to SSI Claims Management that I was pretty happy about. During our...
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Manager
Recently, we had a few hiccups with SSI Claims Management that resulted in production issues. SSI...
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Manager
SSI Group has an online ticketing system. When we put in tickets for billing, scrubbing, reporting,...
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Manager
SSI Group offers computer-based training. They do live and prerecorded events, but there are some...
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Analyst/Coordinator
We submit tickets to SSI Group, and I feel like they are very timely. There have been things over...
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Analyst/Coordinator
I am very pleased with the service I have gotten from working with our SSI Group representative who...
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Analyst/Coordinator
SSI Group is on the cutting edge of being able to develop products outside of just the billing...
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Analyst/Coordinator
SSI Claims Management is a great clearinghouse for making sure that our claims are scrubbed. The...
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Analyst/Coordinator
With upgrade implementations, SSI Group is very organized. I would give them a high score. They have...
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Manager
We are very happy with this solution. SSI Claims Management is a wonderful solution for electronic...
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Manager
SSI Group is wonderful. Their communication is top notch. They always contact us when there is...
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Manager
The system is working for the aspects that we use it for. I have always been very happy with our...
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Manager
SSI Group is very good to work with. If we have any issues, they reach out to us. Most of the time,...
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Manager
SSI Group does a great job with their online training and manuals. They also have live Webex...
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Manager
Our SSI Group sales representative has been very good to us. We have been able to get that person's...
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Manager
SSI Claims Management is a little bit complicated to use because there are multiple ways to do the...
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Manager
We use SSI Claims Management to keep our tables and coding up to date. Our clean-claims rate is...
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Manager
We are happy with the solution. SSI Group is very easy to work with. We get email notifications,...
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Director
SSI Group doesn't avoid nickel-and-diming. They were going to charge us for some edits after a...
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Director
We aren't very crazy about SSI Claims Management. It is harder to navigate than the other systems we...
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VP/Other Executive
SSI Group is an industrial-strength market leader and a good partner. I regularly meet with their...
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Manager
The process of importing claims can take some time, and our analysts are concerned about that. We...
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Manager
The system is pretty good. It is web based, and SSI Group is working on integration with other...
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Manager
SSI Group's management seems to have changed. The vendor is really focusing on making sure their...
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Manager
One of the big things SSI Group has done is with their edits. We used to have to remember edits and...
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VP/Other Executive
With SSI Claims Management, it is very important to have experts on the operations side to help...
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Director
I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...
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VP/Other Executive
In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...
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VP/Other Executive
SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...
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VP/Other Executive
SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...
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VP/Other Executive
I don’t deal with the executives much. But when we had an issue, the executives came right to the...
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Manager
SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...
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Manager
SSI Group could offer more opportunities to sign up for their training. The training sessions are...
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Manager
SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...
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Director
The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...
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Director
SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...
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Director
SSI Group provides electronic attachments but not broadly. We have recently learned we are required...
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Director
We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...
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Analyst/Coordinator
I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...
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Analyst/Coordinator
Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...
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Analyst/Coordinator
For the most part, the product functionality meets our needs. SSI Group has a lot of additional...
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Director
We are happy with the solution. We have really improved our denial rates.
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Director
SSI Group is very helpful. They have added some new audits that give us a better overview of what we...
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Director
The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...
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Director
SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...
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Director
The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...
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Manager
I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...
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Manager
This solution provides us with an invaluable service. It allows us to get claims out to the payer in...
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Manager
We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...
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Manager
We have an account executive with SSI Group. We have been on several demonstration calls, and we are...
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Manager
I don't like having to open a ticket to get something done. I understand that the vendor has to have...
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Manager
As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...
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