Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
SSI Claims Management Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Lessons Learned
With SSI Claims Management, it is very important to have experts on the operations side to help...
Login or Create an Account to see details.
Director
Service and Support
I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I don’t deal with the executives much. But when we had an issue, the executives came right to the...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...
Login or Create an Account to see details.
Manager
Implementation and Training
SSI Group could offer more opportunities to sign up for their training. The training sessions are...
Login or Create an Account to see details.
Manager
Service and Support
SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...
Login or Create an Account to see details.
Director
Implementation and Training
The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...
Login or Create an Account to see details.
Director
Functionality and Upgrades
SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...
Login or Create an Account to see details.
Director
Functionality and Upgrades
SSI Group provides electronic attachments but not broadly. We have recently learned we are required...
Login or Create an Account to see details.
Director
Service and Support
We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
For the most part, the product functionality meets our needs. SSI Group has a lot of additional...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are happy with the solution. We have really improved our denial rates.
Login or Create an Account to see details.
Director
Service and Support
SSI Group is very helpful. They have added some new audits that give us a better overview of what we...
Login or Create an Account to see details.
Director
Service and Support
The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...
Login or Create an Account to see details.
Director
Functionality and Upgrades
SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...
Login or Create an Account to see details.
Manager
Implementation and Training
I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...
Login or Create an Account to see details.
Manager
Other Observations & Comments
This solution provides us with an invaluable service. It allows us to get claims out to the payer in...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...
Login or Create an Account to see details.
Manager
Service and Support
We have an account executive with SSI Group. We have been on several demonstration calls, and we are...
Login or Create an Account to see details.
Manager
Service and Support
I don't like having to open a ticket to get something done. I understand that the vendor has to have...
Login or Create an Account to see details.
Manager
Service and Support
As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...
Login or Create an Account to see details.
Director
Other Observations & Comments
We recently finished an install with the vendor, and it went really well. We struggled with getting...
Login or Create an Account to see details.
Director
Relationship
I deal with a lot of the executive-level people within the organization.
Login or Create an Account to see details.
Director
Service and Support
The vendor’s greatest strength is their support. They have an individual that supports all the...
Login or Create an Account to see details.
Director
Service and Support
The vendor has been very supportive during the COVID-19 crisis. Their support has been impeccable...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
For an end user who is in the system every day, the system works well and is easy to use. There are...
Login or Create an Account to see details.
Manager
Lessons Learned
The functionality meets our needs. I would tell people looking at the product to be realistic about...
Login or Create an Account to see details.
Manager
Other Observations & Comments
There is always room for improvement with any product. If I gave the top score for everything, that...
Login or Create an Account to see details.
Director
Other Observations & Comments
There has been a lot of confusion with our users knowing whether they are working in SSI Claims...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Whether the vendor has kept all their promises is kind of an open-ended question. I would have to...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
SSI Group’s product supports our organization’s integration goals fine. The solution may not be...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We have had a few issues with the timing of SSI Group's updates and with the impacting bill updates...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
In terms of how the current product functionality meets all our needs today, we want a little more...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I think the vendor executive involvement is good with SSI Group. Someone in SSI Group's leadership...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
SSI Group is good at driving tangible outcomes. Our ability to receive our money’s worth is positive...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I am very likely to recommend SSI Group to a peer or a friend. I have served as a reference for...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I am a bit more optimistic about SSI Group because of some of the contract updates and things we are...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are things that could be better, but the system is functional. The vendor keeps up to date...
Login or Create an Account to see details.
Director
Functionality and Upgrades
It would be very helpful if the system gave suggestions for correcting an error instead of just...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Because of the nature of our organization, the billing is completely different for us than it is for...
Login or Create an Account to see details.
Director
Relationship
As far as executive communication goes, we only hear from people at SSI Group if we reach out to...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We need to have a specific outpatient claim based on our organization type; otherwise, the claim...
Login or Create an Account to see details.
Director
Other Observations & Comments
I don’t want to give SSI Group a terrible review because I think their hands are tied. The hands are...
Login or Create an Account to see details.
Manager
Relationship
SSI Group is great at supporting our integration goals. I really like the product. The vendor has...
Login or Create an Account to see details.
Manager
Future Outlook
The vendor doesn't have attachments to any other payers outside of Medicare, so we decided to change...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
SSI Group's product has enterprise reporting, but it would be better if it had more canned...
Login or Create an Account to see details.
Manager
Service and Support
The communication between the salespeople, the implementation people, and the support people needs...
Login or Create an Account to see details.
Manager
Relationship
SSI Group is a very customer-driven company. The executives are very involved with any end users...
Login or Create an Account to see details.
Director
Relationship
We have a very long-term relationship with SSI Group. Their product has been our clearinghouse as...
Login or Create an Account to see details.
Director
Other Observations & Comments
SSI Group has a robust claims analytics system. We implemented it but then found that we had a ton...
Login or Create an Account to see details.
Manager
Relationship
If there is a particular edit that we want on a particular payer, we can't make the change on our...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't think the vendor's reporting system is as good as other modules. We can't afford to pay for...
Login or Create an Account to see details.
Manager
Relationship
SSI Group does not keep their promises. I can never tell whether I am going to get what I need from...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
SSI Group does try to avoid charging us. They don't want to charge us if they don't have to. I...
Login or Create an Account to see details.
Manager
Technology
I haven't seen any new technology from the vendor. I don't think my satisfaction will improve over...
Login or Create an Account to see details.
VP/Other Executive
Relationship
SSI Group is our preferred partner for real-time eligibility software. SSI Group wants to capture...
Login or Create an Account to see details.
Manager
Service and Support
SSI Group has one of the best support systems that I have ever dealt with. The vendor promptly...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I have heard that there might be some new leaders within SSI Group, but I don't know that the...
Login or Create an Account to see details.
Manager
Technology
SSI Group showed a demo at a seminar of the new products that they are coming out with. Instead of...
Login or Create an Account to see details.
Manager
Service and Support
We interact with SSI Group regularly. We interact with the support people, our account manager, and...
Login or Create an Account to see details.
Manager
Relationship
I would like to see more advancements related to the enrollments that we do for claims and...
Login or Create an Account to see details.
Manager
Relationship
For the most part, we have a really great relationship with SSI Group. We have gone through a couple...
Login or Create an Account to see details.
Manager
Relationship
SSI Group is doing great, and their support is pretty darn good. When we need executive involvement,...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
SSI Group has some new offerings that we have looked at and are obtaining. I am more satisfied with...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
The vendor piecemeals everything and nickel-and-dimes for everything. That is frustrating.
Login or Create an Account to see details.
Director
Relationship
Our issues are not as much with the tool and more with the administrative process. I have given the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The thing that differentiates the vendor is their edits. There is no other vendor out there with the...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The solution isn't as user friendly as it could be from a front-line perspective. Some of the...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
I don't see any ongoing training, and I was disappointed with our initial training. What SSI Group...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The solution works as promoted, but I was under the impression that we had something that offered...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor implements new edits to the product, but we are the ones who are proactive. Even though...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor's executives haven't been cooperative about establishing involvement or participating. We...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
Every change we ask for costs money. We really evaluate what we are asking for when we approach the...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
We just had to switch to Chrome because of whatever changes the vendor just made. Those changes...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
There are expected and unexpected tangible outcomes. There are a lot of positives when the secondary...
Login or Create an Account to see details.
Manager
Relationship
As far as I know, SSI Group keeps their promises. I don't think that we have had issues with SSI...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There is more functionality in SSI Claims Management that could improve our processes. The issue is...
Login or Create an Account to see details.
Manager
Implementation and Training
When users are going through an implementation, training is really hard because users are just...
Login or Create an Account to see details.
Manager
Other Observations & Comments
There is more out there from SSI Group. It is just a matter of having the time, staff coordination,...
Login or Create an Account to see details.
Manager
Future Outlook
I am hoping that my satisfaction with SSI Group will be higher next year. We have done a lot of work...
Login or Create an Account to see details.
Advanced Filters
Preferences
Related Blogs
Navigating Payer Challenges