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SSI Claims Management
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User Commentary

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Director

We have been with SSI Group for a few years. We have certainly had some bumps in the road with them,...

Sep 2021
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Director

When we have an issue, we sometimes struggle to get relevant updates to be visible in the system....

Sep 2021
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Director

We are satisfied with SSI Claims Management. We are using it as our claims scrubber and...

Sep 2021
||
(0)
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Director

We have worked with SSI Claims Management on electronic claims attachments. The solution has the...

Sep 2021
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Director

The solution has advanced, high-level analytics, but those are part of an add-on that we have...

Sep 2021
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Director

SSI Claims Management has worked well for us, but SSI Group does not stay in contact with us. I...

Sep 2021
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Director

We have a client executive who is good. The vendor has had organizational growth, so we have had a...

Aug 2021
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Director

We have a contract that specifies what the vendor is charging us, so they don't charge us outside of...

Aug 2021
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Director

I think SSI Group has a very good solution. It is stable.

Aug 2021
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Director

With our growth over the last few years, we have had to work closely with SSI Group to make sure...

Aug 2021
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Director

We are really well automated for our governmental payers. But there are a lot of claims for our...

Jul 2021
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Director

When we did our revenue cycle optimization a couple of years ago internally, we engaged the vendor....

Jul 2021
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Director

Our experience with SSI Claims Management could be better if I knew more about the reporting. We...

Jul 2021
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Analyst/Coordinator

I would absolutely buy SSI Claims Management again. As far as I know, we have no plans to move away...

Jul 2021
||
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Analyst/Coordinator

I would like the vendor to improve their service request system. It doesn't have the level of detail...

Jul 2021
||
(0)
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Director

SSI Claims Management has great integration with multiple products that need to talk to it all...

Jul 2021
||
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Director

The ease of operation within SSI Claims Management is one of the greatest benefits of the system. It...

Jul 2021
||
(0)
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Director

I wish I had a little more flexibility with edits in SSI Claims Management. I would like to be able...

Jul 2021
||
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Analyst/Coordinator

SSI Group offers beginner and advanced trainings, and I am told that those have been helpful. The...

Jun 2021
||
(0)
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Analyst/Coordinator

We have fewer overall claim denials than we had with our previous clearinghouse, and we have a...

Jun 2021
||
(0)
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Analyst/Coordinator

There have been times when I haven't gotten a response in over a week, even after reaching out...

Jun 2021
||
(0)
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Analyst/Coordinator

There have only been three things we have been charged for on top of the monthly fees. Those charges...

Jun 2021
||
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Analyst/Coordinator

The users that have been using the system from the get-go have had to figure it out themselves. The...

Jun 2021
||
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Analyst/Coordinator

With SSI Claims Management's reporting, we can't filter out any of the reports without a lot of...

Jun 2021
||
(0)
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Director

I am comfortable with SSI Group. I know a lot of the service representatives there. I can email...

Jun 2021
||
(0)
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Director

We love SSI Group's software. It is wonderful. It is very easy to train staff on. The training...

Jun 2021
||
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Director

I haven’t had any problems with anything, and we keep adding pieces on. We have several SSI Group...

Jun 2021
||
(0)
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Analyst/Coordinator

I am more frustrated than satisfied with the product. My complaint isn't so much with the initial...

Jun 2021
||
(0)
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Analyst/Coordinator

There is usually ongoing online training that we can access, but I would prefer periodic appearances...

Jun 2021
||
(0)
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Analyst/Coordinator

In terms of SSI Group delivering new technologies, we participate in regular calls with them, and we...

Jun 2021
||
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Analyst/Coordinator

SSI Group is quick to put in a lot of new edits when an insurance carrier makes a change to the...

Jun 2021
||
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Analyst/Coordinator

As a frontline person who uses the SSI Group product every day, I would unfortunately not choose to...

Jun 2021
||
(0)
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Manager

If we ask for any change, SSI Group will charge us for it.

Jun 2021
||
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Manager

For training, we have to go out to SSI Group’s website, watch a video, and find the information that...

Jun 2021
||
(0)
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Manager

Not all of the functionality in SSI Claims Management works for us, and that goes way back to when...

Jun 2021
||
(0)
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Manager

I have to ask for executive involvement when I can’t get something done, so we don’t really hear...

Jun 2021
||
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Director

So far, we have had no issues with SSI Group. Everything that we need is addressed very quickly. We...

Jun 2021
||
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Director

Compared to other systems, SSI Group's system is easy to use. I have worked in a major health system...

Jun 2021
||
(0)
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Director

I would tell others that for the quality and price, SSI Claims Management is a good product for...

Jun 2021
||
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Director

During the COVID-19 pandemic, the vendor started working from home early on. They are back in the...

Jun 2021
||
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Director

The vendor does a good job with custom edits, and they are usually very timely. When it takes them a...

Jun 2021
||
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Manager

We love SSI Claims Management. The product is user friendly and has helped us so much. All the edits...

May 2021
||
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Manager

Whenever we need assistance, someone is always there. We rarely have a problem with the system's...

May 2021
||
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Manager

I am not sure whether we attach any electronic attachments. I wish we could attach different things...

May 2021
||
(0)
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Manager

Training is the only area that is a little off. I think new people coming in could use more...

May 2021
||
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Director

The system's interfaces have been really straightforward and not overly technical. For checking...

May 2021
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Director

The billing module is generally great, but the remittance reports don't like to have page breaks...

May 2021
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(0)
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Director

The errors that we encounter are clearly labeled. I came into the situation with no supporting...

May 2021
||
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Director

SSI Group has a really good video library of past training. They have also done a good job of...

May 2021
||
(0)
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VP/Other Executive

We have issues getting our electronic remittances set up, and there is no one there to really help...

May 2021
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(0)
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VP/Other Executive

We have to have SSI Claims Management in order to submit our claims electronically, or else we don’t...

May 2021
||
(0)
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VP/Other Executive

SSI Group isn't very good at secondary claims. We could send our previous vendor primary claims....

May 2021
||
(0)
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VP/Other Executive

SSI Group doesn't charge us for the minor things that we ask for or additional fixes. They would...

May 2021
||
(0)
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VP/Other Executive

SSI Group did a pretty good job on our implementation. Their process was well established. They need...

May 2021
||
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VP/Other Executive

SSI Claims Management works in the background. We don't actually go into the system. It is connected...

May 2021
||
(0)
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Manager

We definitely get our money's worth with SSI Claims Management. Depending on the situation, SSI...

May 2021
||
(0)
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Manager

I would tell others that SSI Claims Management is very user friendly and that users can easily get...

May 2021
||
(0)
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Manager

The integration between SSI Claims Management and our EMR is streamlined. The EMR pulls from SSI...

May 2021
||
(0)
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Manager

With SSI Group, we have a provider representative that we can reach out to at any time. The vendor's...

May 2021
||
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Analyst/Coordinator

SSI Claims Management is very user friendly, manageable, and flexible. It is a very good tool to use...

May 2021
||
(0)
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Analyst/Coordinator

SSI Group's support is very good. They respond timely to get jobs corrected, and I have a lot of...

May 2021
||
(0)
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Analyst/Coordinator

I would like to see less triage from SSI Group’s support and more speaking to an analyst.

Apr 2021
||
(0)
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Analyst/Coordinator

I don’t know that we have done a lot of training because we have been using the SSI Group system...

Apr 2021
||
(0)
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Manager

We recently made a change to SSI Claims Management that I was pretty happy about. During our...

Apr 2021
||
(0)
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Manager

Recently, we had a few hiccups with SSI Claims Management that resulted in production issues. SSI...

Apr 2021
||
(0)
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Manager

SSI Group has an online ticketing system. When we put in tickets for billing, scrubbing, reporting,...

Apr 2021
||
(0)
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Manager

SSI Group offers computer-based training. They do live and prerecorded events, but there are some...

Apr 2021
||
(0)
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Analyst/Coordinator

We submit tickets to SSI Group, and I feel like they are very timely. There have been things over...

Apr 2021
||
(0)
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Analyst/Coordinator

I am very pleased with the service I have gotten from working with our SSI Group representative who...

Apr 2021
||
(0)
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Analyst/Coordinator

SSI Group is on the cutting edge of being able to develop products outside of just the billing...

Apr 2021
||
(0)
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Analyst/Coordinator

SSI Claims Management is a great clearinghouse for making sure that our claims are scrubbed. The...

Apr 2021
||
(0)
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Analyst/Coordinator

With upgrade implementations, SSI Group is very organized. I would give them a high score. They have...

Apr 2021
||
(0)
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Manager

We are very happy with this solution. SSI Claims Management is a wonderful solution for electronic...

Apr 2021
||
(0)
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Manager

SSI Group is wonderful. Their communication is top notch. They always contact us when there is...

Apr 2021
||
(0)
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Manager

The system is working for the aspects that we use it for. I have always been very happy with our...

Apr 2021
||
(0)
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Manager

SSI Group is very good to work with. If we have any issues, they reach out to us. Most of the time,...

Apr 2021
||
(0)
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Manager

SSI Group does a great job with their online training and manuals. They also have live Webex...

Feb 2021
||
(0)
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Manager

Our SSI Group sales representative has been very good to us. We have been able to get that person's...

Feb 2021
||
(0)
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Manager

SSI Claims Management is a little bit complicated to use because there are multiple ways to do the...

Feb 2021
||
(0)
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Manager

We use SSI Claims Management to keep our tables and coding up to date. Our clean-claims rate is...

Feb 2021
||
(0)
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Manager

We are happy with the solution. SSI Group is very easy to work with. We get email notifications,...

Feb 2021
||
(0)
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Director

SSI Group doesn't avoid nickel-and-diming. They were going to charge us for some edits after a...

Feb 2021
||
(0)
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Director

We aren't very crazy about SSI Claims Management. It is harder to navigate than the other systems we...

Feb 2021
||
(0)
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VP/Other Executive

SSI Group is an industrial-strength market leader and a good partner. I regularly meet with their...

Jan 2021
||
(0)
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Manager

The process of importing claims can take some time, and our analysts are concerned about that. We...

Jan 2021
||
(0)
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Manager

The system is pretty good. It is web based, and SSI Group is working on integration with other...

Jan 2021
||
(0)
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Manager

SSI Group's management seems to have changed. The vendor is really focusing on making sure their...

Jan 2021
||
(0)
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Manager

One of the big things SSI Group has done is with their edits. We used to have to remember edits and...

Jan 2021
||
(0)
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VP/Other Executive

With SSI Claims Management, it is very important to have experts on the operations side to help...

Jan 2021
||
(0)
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Director

I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...

Jan 2021
||
(0)
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VP/Other Executive

In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...

Dec 2020
||
(0)
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VP/Other Executive

SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...

Dec 2020
||
(0)
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VP/Other Executive

SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...

Dec 2020
||
(0)
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VP/Other Executive

I don’t deal with the executives much. But when we had an issue, the executives came right to the...

Dec 2020
||
(0)
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Manager

SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...

Dec 2020
||
(0)
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Manager

SSI Group could offer more opportunities to sign up for their training. The training sessions are...

Dec 2020
||
(0)
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Manager

SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...

Dec 2020
||
(0)
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Director

The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...

Dec 2020
||
(0)
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Director

SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...

Dec 2020
||
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Director

SSI Group provides electronic attachments but not broadly. We have recently learned we are required...

Dec 2020
||
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Director

We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...

Dec 2020
||
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Analyst/Coordinator

I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...

Dec 2020
||
(0)
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Analyst/Coordinator

Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...

Dec 2020
||
(0)
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Analyst/Coordinator

For the most part, the product functionality meets our needs. SSI Group has a lot of additional...

Dec 2020
||
(0)
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Director

We are happy with the solution. We have really improved our denial rates.

Dec 2020
||
(0)
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Director

SSI Group is very helpful. They have added some new audits that give us a better overview of what we...

Dec 2020
||
(0)
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Director

The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...

Dec 2020
||
(0)
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Director

SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...

Dec 2020
||
(0)
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Director

The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...

Dec 2020
||
(0)
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Manager

I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...

Oct 2020
||
(0)
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Manager

This solution provides us with an invaluable service. It allows us to get claims out to the payer in...

Oct 2020
||
(0)
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Manager

We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...

Oct 2020
||
(0)
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Manager

We have an account executive with SSI Group. We have been on several demonstration calls, and we are...

Oct 2020
||
(0)
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Manager

I don't like having to open a ticket to get something done. I understand that the vendor has to have...

Oct 2020
||
(0)
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 or  to see details.

Manager

As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...

Oct 2020
||
(0)
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