SSI Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Value
We are on another organization's instance of SSI Claims Management, so we don't have the ability to...
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Relationship
The SSI Group is working on meeting our needs. They send out notices when they find glitches. The...
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Operations, Product
A recent upgrade from The SSI Group has been causing us grief. The vendor put in an upgrade without...
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Operations, Product
Once we got used to it, SSI Claims Management was fairly easy to use. There are some reports in SSI...
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Product
There is a break in SSI Claims Management's processes. We are supposed to be able to get back to the...
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Product
SSI Claims Management is very rigid. It doesn't have a smooth process for attaching documentation to...
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Relationship
There is always an opportunity for improvement, and there is always going to be a pain point and a...
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Operations
We haven't had any ongoing training from The SSI Group, but they are very good at offering it at...
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Operations
The vendor is good at providing details about the upgrades and what is going on. The vendor is...
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Relationship
We get good responses from the vendor's support people. If we have issues, the support people are...
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Product
SSI Claims Management is a pretty straightforward solution with not a lot of bells or whistles. We...
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Relationship
SSI Claims Management has web-based support, and if something urgent is going on, they have...
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Relationship
We have been dissatisfied with The SSI Group's resolution of our concerns for the last several...
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Operations
The SSI Group notifies us in advance of their upgrades. They generally roll out upgrades on a...
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Operations
We are extremely satisfied with The SSI Group’s training. If we have any issues or questions, we can...
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Product
We don't have any issues with SSI Claims Management at all. It is very user friendly, and the claims...
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Operations, Product
When The SSI Group implemented where we could check the insurance's eligibility, we couldn't check...
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Relationship
I would like to see better and more timely communication with The SSI Group. I would advise...
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Relationship
Ever since everyone went home during the COVID-19 pandemic, the customer service we have received...
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Product
The system's ability to interact and integrate with our other billing solutions is top notch. We are...
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Product
The system's pair lists are limited to claim statuses and attachments. We want to be able to connect...
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Relationship
I'm trying not to be heavy-handed in this situation, but the recent cyberattack causes me major...
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Product
I don't use the reports in SSI Claims Management because we are relying on The SSI Group to forward...
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Relationship
I would like The SSI Group to offer very basic customer support. They need to go back to the...
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Loyalty
SSI Claims Management was part of our long-term plans up until recent events. So much about SSI...
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Loyalty, Product
We are finding edits in place in SSI Claims Management that we are questioning. The response that we...
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Relationship, Product
We talked to The SSI Group about being able to put our hands on reports quickly when there is a...
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Loyalty, Product
The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...
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Value
I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...
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Operations, Value
The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...
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Operations
We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...
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Product
Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...
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Relationship
Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....
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Product
SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...
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Product
There are some pieces of SSI Claims Management that I would like to see function a little quicker....
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Product
I like the system’s claims list, EDI tracker, analytics, and enterprise billing areas.
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Product
We would like to see more consistent reports about what payers are set to paper that we could link...
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Relationship, Product
There needs to be a better sense of communication between the vendor and their clients when it comes...
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Loyalty, Relationship
We are replacing The SSI Group due to a lack of a client relationship between our organization and...
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Product
I like how easy it is to construct reports in the system. We can click and drag things easily. On...
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Operations
When we have a new person on our staff, we can request training from The SSI Group. Also, if an...
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Relationship, Product
Sometimes, SSI Claims Management has issues with downtime. The outages are usually short, but they...
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Value
SSI Claims Management is expensive compared to other products.
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Relationship
The SSI Group is a good, solid vendor. We have worked with them for a number of years, and they have...
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Product
SSI Claims Management finds some stuff, but we don't have a lot of fancy bells and whistles.
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Relationship
We have had a very long-standing relationship with The SSI Group, and we have a rocking price....
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Relationship, Value
One of The SSI Group’s greatest strengths is that they have the ability to listen and implement...
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Relationship
Most of the time, The SSI Group is very easy to work with. Nobody is perfect. I think we have...
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Relationship, Operations
The SSI Group could have better communication and planning for back-end processes like upgrades and...
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Product
The SSI Group's edits make things easier for our end users, and the system does a pretty good job....
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Relationship
The one thing that I would change with the vendor would be their communication. The vendor needs to...
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Relationship, Operations, Product
We do routine updates for SSI Claims Management, and those updates have gone very smoothly.
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Relationship
The vendor's support people do an excellent job when we need things. The vendor's people are sharp...
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Relationship, Product
The SSI Group is very good at keeping up with different claim rules across the spectrum and not just...
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Product
It would be nice if The SSI Group had some type of integrated plug-and-play dashboard. Then we could...
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