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Access info about Revenue Cycle – Claims Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


SSI Claims Management Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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VP/Other Executive

Lessons Learned

With SSI Claims Management, it is very important to have experts on the operations side to help...

Jan 2021
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Director

Service and Support

I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...

Jan 2021
(0)
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VP/Other Executive

Interfacing and Integration

In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...

Dec 2020
(0)
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VP/Other Executive

Service and Support

SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...

Dec 2020
(0)
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VP/Other Executive

Relationship

I don’t deal with the executives much. But when we had an issue, the executives came right to the...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...

Dec 2020
(0)
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Manager

Implementation and Training

SSI Group could offer more opportunities to sign up for their training. The training sessions are...

Dec 2020
(0)
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Manager

Service and Support

SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...

Dec 2020
(0)
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Director

Implementation and Training

The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...

Dec 2020
(0)
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Director

Functionality and Upgrades

SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...

Dec 2020
(0)
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Director

Functionality and Upgrades

SSI Group provides electronic attachments but not broadly. We have recently learned we are required...

Dec 2020
(0)
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Director

Service and Support

We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For the most part, the product functionality meets our needs. SSI Group has a lot of additional...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We are happy with the solution. We have really improved our denial rates.

Dec 2020
(0)
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Director

Service and Support

SSI Group is very helpful. They have added some new audits that give us a better overview of what we...

Dec 2020
(0)
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Director

Service and Support

The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...

Dec 2020
(0)
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Director

Functionality and Upgrades

SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...

Dec 2020
(0)
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Director

Functionality and Upgrades

The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...

Dec 2020
(0)
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Manager

Implementation and Training

I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...

Oct 2020
(0)
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Manager

Other Observations & Comments

This solution provides us with an invaluable service. It allows us to get claims out to the payer in...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

We have an account executive with SSI Group. We have been on several demonstration calls, and we are...

Oct 2020
(0)
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Manager

Service and Support

I don't like having to open a ticket to get something done. I understand that the vendor has to have...

Oct 2020
(0)
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Manager

Service and Support

As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...

Oct 2020
(0)
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Director

Other Observations & Comments

We recently finished an install with the vendor, and it went really well. We struggled with getting...

May 2020
(0)
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Director

Relationship

I deal with a lot of the executive-level people within the organization.

May 2020
(0)
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Director

Service and Support

The vendor’s greatest strength is their support. They have an individual that supports all the...

May 2020
(0)
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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. Their support has been impeccable...

May 2020
(0)
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Manager

Functionality and Upgrades

For an end user who is in the system every day, the system works well and is easy to use. There are...

May 2020
(0)
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Manager

Lessons Learned

The functionality meets our needs. I would tell people looking at the product to be realistic about...

May 2020
(0)
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Manager

Other Observations & Comments

There is always room for improvement with any product. If I gave the top score for everything, that...

May 2020
(0)
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Director

Other Observations & Comments

There has been a lot of confusion with our users knowing whether they are working in SSI Claims...

Apr 2020
(0)
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VP/Other Executive

Relationship

Whether the vendor has kept all their promises is kind of an open-ended question. I would have to...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

SSI Group’s product supports our organization’s integration goals fine. The solution may not be...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have had a few issues with the timing of SSI Group's updates and with the impacting bill updates...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In terms of how the current product functionality meets all our needs today, we want a little more...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think the vendor executive involvement is good with SSI Group. Someone in SSI Group's leadership...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

SSI Group is good at driving tangible outcomes. Our ability to receive our money’s worth is positive...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

I am very likely to recommend SSI Group to a peer or a friend. I have served as a reference for...

Mar 2020
(0)
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VP/Other Executive

Relationship

I am a bit more optimistic about SSI Group because of some of the contract updates and things we are...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things that could be better, but the system is functional. The vendor keeps up to date...

Mar 2020
(0)
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Director

Functionality and Upgrades

It would be very helpful if the system gave suggestions for correcting an error instead of just...

Mar 2020
(0)
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Director

Functionality and Upgrades

Because of the nature of our organization, the billing is completely different for us than it is for...

Mar 2020
(0)
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Director

Relationship

As far as executive communication goes, we only hear from people at SSI Group if we reach out to...

Mar 2020
(0)
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Director

Functionality and Upgrades

We need to have a specific outpatient claim based on our organization type; otherwise, the claim...

Mar 2020
(0)
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Director

Other Observations & Comments

I don’t want to give SSI Group a terrible review because I think their hands are tied. The hands are...

Mar 2020
(0)
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Manager

Relationship

SSI Group is great at supporting our integration goals. I really like the product. The vendor has...

Mar 2020
(0)
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Manager

Future Outlook

The vendor doesn't have attachments to any other payers outside of Medicare, so we decided to change...

Mar 2020
(0)
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Manager

Functionality and Upgrades

SSI Group's product has enterprise reporting, but it would be better if it had more canned...

Mar 2020
(0)
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 or  to see details.

Manager

Service and Support

The communication between the salespeople, the implementation people, and the support people needs...

Mar 2020
(0)
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Manager

Relationship

SSI Group is a very customer-driven company. The executives are very involved with any end users...

Mar 2020
(0)
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Director

Relationship

We have a very long-term relationship with SSI Group. Their product has been our clearinghouse as...

Feb 2020
(0)
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Director

Other Observations & Comments

SSI Group has a robust claims analytics system. We implemented it but then found that we had a ton...

Feb 2020
(0)
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Manager

Relationship

If there is a particular edit that we want on a particular payer, we can't make the change on our...

Feb 2020
(0)
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Manager

Functionality and Upgrades

I don't think the vendor's reporting system is as good as other modules. We can't afford to pay for...

Feb 2020
(0)
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Manager

Relationship

SSI Group does not keep their promises. I can never tell whether I am going to get what I need from...

Feb 2020
(0)
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Manager

ROI / Cost (care and feeding)

SSI Group does try to avoid charging us. They don't want to charge us if they don't have to. I...

Feb 2020
(0)
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Manager

Technology

I haven't seen any new technology from the vendor. I don't think my satisfaction will improve over...

Feb 2020
(0)
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VP/Other Executive

Relationship

SSI Group is our preferred partner for real-time eligibility software. SSI Group wants to capture...

Feb 2020
(0)
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Manager

Service and Support

SSI Group has one of the best support systems that I have ever dealt with. The vendor promptly...

Feb 2020
(0)
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Manager

Other Observations & Comments

I have heard that there might be some new leaders within SSI Group, but I don't know that the...

Feb 2020
(0)
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Manager

Technology

SSI Group showed a demo at a seminar of the new products that they are coming out with. Instead of...

Feb 2020
(0)
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Manager

Service and Support

We interact with SSI Group regularly. We interact with the support people, our account manager, and...

Feb 2020
(0)
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Manager

Relationship

I would like to see more advancements related to the enrollments that we do for claims and...

Feb 2020
(0)
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Manager

Relationship

For the most part, we have a really great relationship with SSI Group. We have gone through a couple...

Feb 2020
(0)
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Manager

Relationship

SSI Group is doing great, and their support is pretty darn good. When we need executive involvement,...

Feb 2020
(0)
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VP/Other Executive

Other Observations & Comments

SSI Group has some new offerings that we have looked at and are obtaining. I am more satisfied with...

Feb 2020
(0)
 Thank you  Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The vendor piecemeals everything and nickel-and-dimes for everything. That is frustrating.

Feb 2020
(0)
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Director

Relationship

Our issues are not as much with the tool and more with the administrative process. I have given the...

Jan 2020
(0)
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Director

Functionality and Upgrades

The thing that differentiates the vendor is their edits. There is no other vendor out there with the...

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution isn't as user friendly as it could be from a front-line perspective. Some of the...

Jan 2020
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

I don't see any ongoing training, and I was disappointed with our initial training. What SSI Group...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution works as promoted, but I was under the impression that we had something that offered...

Jan 2020
(0)
 Thank you  Helpful

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Analyst/Coordinator

Service and Support

The vendor implements new edits to the product, but we are the ones who are proactive. Even though...

Jan 2020
(0)
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Analyst/Coordinator

Relationship

The vendor's executives haven't been cooperative about establishing involvement or participating. We...

Jan 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Every change we ask for costs money. We really evaluate what we are asking for when we approach the...

Jan 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We just had to switch to Chrome because of whatever changes the vendor just made. Those changes...

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are expected and unexpected tangible outcomes. There are a lot of positives when the secondary...

Jan 2020
(0)
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 or  to see details.

Manager

Relationship

As far as I know, SSI Group keeps their promises. I don't think that we have had issues with SSI...

Jan 2020
(0)
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Manager

Functionality and Upgrades

There is more functionality in SSI Claims Management that could improve our processes. The issue is...

Jan 2020
(0)
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Manager

Implementation and Training

When users are going through an implementation, training is really hard because users are just...

Jan 2020
(0)
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Manager

Other Observations & Comments

There is more out there from SSI Group. It is just a matter of having the time, staff coordination,...

Jan 2020
(0)
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Manager

Future Outlook

I am hoping that my satisfaction with SSI Group will be higher next year. We have done a lot of work...

Jan 2020
(0)
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