SSI Claims Management Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
The SSI Group communicated about their upgrades. They put a video about them, and everything went as...
Login or Create an Account to see details.
Relationship
The SSI Group’s corporate headquarters is easily accessible if I need them for any of my clients....
Login or Create an Account to see details.
Value
The SSI Group is charging extra for the enhanced claim status. Those extra fees are coming from both...
Login or Create an Account to see details.
Loyalty, Product
The main reason that The SSI Group isn’t all perfect is that recently their systems had a lot of...
Login or Create an Account to see details.
Product
I would probably buy SSI Claims Management again. The solution's big competition, as far as...
Login or Create an Account to see details.
Relationship, Operations
We are struggling a little. Support throughout the week is not too bad. On the weekends, it is...
Login or Create an Account to see details.
Product
The product’s biggest strength is flexibility. All of our payers require something different. It is...
Login or Create an Account to see details.
Operations
The firm could improve the implementation by having a dedicated team. When we start the...
Login or Create an Account to see details.
Relationship
The firm could improve their support in terms of communicating with clients. They strictly...
Login or Create an Account to see details.
Product
For me, The SSI Group is sending in the remits which then come into our EMR with the codes. If that...
Login or Create an Account to see details.
Relationship
We still have a lot of things that could be used within the solution that we are not even close to...
Login or Create an Account to see details.
Operations
Sometimes The SSI Group’s training is a bit vague. It is sometimes hard to get out-of-the-box...
Login or Create an Account to see details.
Loyalty
We are not using reports and insights to the best of our ability. There are some things that we...
Login or Create an Account to see details.
Relationship
The SSI Group could maybe tie support into the reports that we have been given. Our EMR vendor was...
Login or Create an Account to see details.
Culture, Relationship
No one keeps all their promises. The SSI Group does the best that they can. I mean, everybody is...
Login or Create an Account to see details.
Culture, Relationship
The SSI Group has done an excellent job in terms of enabling us to bill as many payers as...
Login or Create an Account to see details.
Relationship
The SSI Group does various work for us. For example, they are pulling together a lot of claims files...
Login or Create an Account to see details.
Product
SSI Claims Management has attachment capabilities, but we have challenges with the system's pieces....
Login or Create an Account to see details.
Product
In terms of reports, the vendor has done a great job with anything that we have needed. They have...
Login or Create an Account to see details.
Relationship, Product
When we have a claims issue, The SSI Group will send it to another clearinghouse before it is...
Login or Create an Account to see details.
Loyalty, Relationship
Our potential move away from The SSI Group has a lot to do with the lack of satisfaction of the...
Login or Create an Account to see details.
Loyalty, Relationship
If I were to pick a clearinghouse, SSI Claims Management would be one of my last choices,...
Login or Create an Account to see details.
Product
There is no editing that goes on in our patient accounting system, but because of editing that we...
Login or Create an Account to see details.
Loyalty, Product, Value
The claims status functionality in the system has improved significantly in the last couple of...
Login or Create an Account to see details.
Product
I would like to see more meaningful reporting from claims status information. The system gives us a...
Login or Create an Account to see details.
Relationship
In general, we have been very happy with the product. For the most part, The SSI Group is ahead of...
Login or Create an Account to see details.
Relationship, Operations
When we need support, I wish we could just talk to somebody instead of going through the SSR system...
Login or Create an Account to see details.
Product
I think everything is going well with The SSI Group. The product is easy to use and pretty...
Login or Create an Account to see details.
Relationship, Value
We are on another organization's instance of SSI Claims Management, so we don't have the ability to...
Login or Create an Account to see details.
Relationship
The SSI Group is working on meeting our needs. They send out notices when they find glitches. The...
Login or Create an Account to see details.
Operations, Product
A recent upgrade from The SSI Group has been causing us grief. The vendor put in an upgrade without...
Login or Create an Account to see details.
Operations, Product
Once we got used to it, SSI Claims Management was fairly easy to use. There are some reports in SSI...
Login or Create an Account to see details.
Product
There is a break in SSI Claims Management's processes. We are supposed to be able to get back to the...
Login or Create an Account to see details.
Product
SSI Claims Management is very rigid. It doesn't have a smooth process for attaching documentation to...
Login or Create an Account to see details.
Relationship
There is always an opportunity for improvement, and there is always going to be a pain point and a...
Login or Create an Account to see details.
Operations
We haven't had any ongoing training from The SSI Group, but they are very good at offering it at...
Login or Create an Account to see details.
Operations
The vendor is good at providing details about the upgrades and what is going on. The vendor is...
Login or Create an Account to see details.
Relationship
We get good responses from the vendor's support people. If we have issues, the support people are...
Login or Create an Account to see details.
Product
SSI Claims Management is a pretty straightforward solution with not a lot of bells or whistles. We...
Login or Create an Account to see details.
Relationship
SSI Claims Management has web-based support, and if something urgent is going on, they have...
Login or Create an Account to see details.
Relationship
We have been dissatisfied with The SSI Group's resolution of our concerns for the last several...
Login or Create an Account to see details.
Operations
The SSI Group notifies us in advance of their upgrades. They generally roll out upgrades on a...
Login or Create an Account to see details.
Operations
We are extremely satisfied with The SSI Group’s training. If we have any issues or questions, we can...
Login or Create an Account to see details.
Product
We don't have any issues with SSI Claims Management at all. It is very user friendly, and the claims...
Login or Create an Account to see details.
Operations, Product
When The SSI Group implemented where we could check the insurance's eligibility, we couldn't check...
Login or Create an Account to see details.
Relationship
I would like to see better and more timely communication with The SSI Group. I would advise...
Login or Create an Account to see details.
Relationship
Ever since everyone went home during the COVID-19 pandemic, the customer service we have received...
Login or Create an Account to see details.
Product
The system's ability to interact and integrate with our other billing solutions is top notch. We are...
Login or Create an Account to see details.
Product
The system's pair lists are limited to claim statuses and attachments. We want to be able to connect...
Login or Create an Account to see details.
Relationship
I'm trying not to be heavy-handed in this situation, but the recent cyberattack causes me major...
Login or Create an Account to see details.
Product
I don't use the reports in SSI Claims Management because we are relying on The SSI Group to forward...
Login or Create an Account to see details.
Relationship
I would like The SSI Group to offer very basic customer support. They need to go back to the...
Login or Create an Account to see details.
Loyalty
SSI Claims Management was part of our long-term plans up until recent events. So much about SSI...
Login or Create an Account to see details.
Loyalty, Product
We are finding edits in place in SSI Claims Management that we are questioning. The response that we...
Login or Create an Account to see details.
Relationship, Product
We talked to The SSI Group about being able to put our hands on reports quickly when there is a...
Login or Create an Account to see details.
Loyalty, Product
The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...
Login or Create an Account to see details.
Value
I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...
Login or Create an Account to see details.
Operations, Value
The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...
Login or Create an Account to see details.
Operations
We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...
Login or Create an Account to see details.
Product
Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...
Login or Create an Account to see details.
Relationship
Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....
Login or Create an Account to see details.
Product
SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...
Login or Create an Account to see details.
Product
There are some pieces of SSI Claims Management that I would like to see function a little quicker....
Login or Create an Account to see details.
​
Featured Report
Preferences