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SSI Claims Management Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

I would like to see less triage from SSI Group’s support and more speaking to an analyst.

Apr 2021
(0)
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Analyst/Coordinator

I don’t know that we have done a lot of training because we have been using the SSI Group system...

Apr 2021
(0)
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Manager

We recently made a change to SSI Claims Management that I was pretty happy about. During our...

Apr 2021
(0)
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Manager

Recently, we had a few hiccups with SSI Claims Management that resulted in production issues. SSI...

Apr 2021
(0)
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Manager

SSI Group has an online ticketing system. When we put in tickets for billing, scrubbing, reporting,...

Apr 2021
(0)
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Manager

SSI Group offers computer-based training. They do live and prerecorded events, but there are some...

Apr 2021
(0)
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Analyst/Coordinator

We submit tickets to SSI Group, and I feel like they are very timely. There have been things over...

Apr 2021
(0)
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Analyst/Coordinator

I am very pleased with the service I have gotten from working with our SSI Group representative who...

Apr 2021
(0)
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Analyst/Coordinator

SSI Group is on the cutting edge of being able to develop products outside of just the billing...

Apr 2021
(0)
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Analyst/Coordinator

SSI Claims Management is a great clearinghouse for making sure that our claims are scrubbed. The...

Apr 2021
(0)
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Analyst/Coordinator

With upgrade implementations, SSI Group is very organized. I would give them a high score. They have...

Apr 2021
(0)
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Manager

We are very happy with this solution. SSI Claims Management is a wonderful solution for electronic...

Apr 2021
(0)
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Manager

SSI Group is wonderful. Their communication is top notch. They always contact us when there is...

Apr 2021
(0)
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Manager

The system is working for the aspects that we use it for. I have always been very happy with our...

Apr 2021
(0)
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Manager

SSI Group is very good to work with. If we have any issues, they reach out to us. Most of the time,...

Apr 2021
(0)
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Manager

SSI Group does a great job with their online training and manuals. They also have live Webex...

Feb 2021
(0)
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Manager

Our SSI Group sales representative has been very good to us. We have been able to get that person's...

Feb 2021
(0)
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Manager

SSI Claims Management is a little bit complicated to use because there are multiple ways to do the...

Feb 2021
(0)
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Manager

We use SSI Claims Management to keep our tables and coding up to date. Our clean-claims rate is...

Feb 2021
(0)
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Manager

We are happy with the solution. SSI Group is very easy to work with. We get email notifications,...

Feb 2021
(0)
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Director

SSI Group doesn't avoid nickel-and-diming. They were going to charge us for some edits after a...

Feb 2021
(0)
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Director

We aren't very crazy about SSI Claims Management. It is harder to navigate than the other systems we...

Feb 2021
(0)
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VP/Other Executive

SSI Group is an industrial-strength market leader and a good partner. I regularly meet with their...

Jan 2021
(0)
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Manager

The process of importing claims can take some time, and our analysts are concerned about that. We...

Jan 2021
(0)
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Manager

The system is pretty good. It is web based, and SSI Group is working on integration with other...

Jan 2021
(0)
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Manager

SSI Group's management seems to have changed. The vendor is really focusing on making sure their...

Jan 2021
(0)
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Manager

One of the big things SSI Group has done is with their edits. We used to have to remember edits and...

Jan 2021
(0)
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VP/Other Executive

With SSI Claims Management, it is very important to have experts on the operations side to help...

Jan 2021
(0)
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Director

I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...

Jan 2021
(0)
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VP/Other Executive

In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...

Dec 2020
(0)
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VP/Other Executive

SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...

Dec 2020
(0)
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VP/Other Executive

SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...

Dec 2020
(0)
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VP/Other Executive

I don’t deal with the executives much. But when we had an issue, the executives came right to the...

Dec 2020
(0)
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Manager

SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...

Dec 2020
(0)
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Manager

SSI Group could offer more opportunities to sign up for their training. The training sessions are...

Dec 2020
(0)
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Manager

SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...

Dec 2020
(0)
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Director

The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...

Dec 2020
(0)
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Director

SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...

Dec 2020
(0)
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Director

SSI Group provides electronic attachments but not broadly. We have recently learned we are required...

Dec 2020
(0)
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Director

We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...

Dec 2020
(0)
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Analyst/Coordinator

I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...

Dec 2020
(0)
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Analyst/Coordinator

Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...

Dec 2020
(0)
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Analyst/Coordinator

For the most part, the product functionality meets our needs. SSI Group has a lot of additional...

Dec 2020
(0)
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Director

We are happy with the solution. We have really improved our denial rates.

Dec 2020
(0)
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Director

SSI Group is very helpful. They have added some new audits that give us a better overview of what we...

Dec 2020
(0)
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Director

The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...

Dec 2020
(0)
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Director

SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...

Dec 2020
(0)
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Director

The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...

Dec 2020
(0)
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Manager

I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...

Oct 2020
(0)
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Manager

This solution provides us with an invaluable service. It allows us to get claims out to the payer in...

Oct 2020
(0)
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Manager

We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...

Oct 2020
(0)
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Manager

We have an account executive with SSI Group. We have been on several demonstration calls, and we are...

Oct 2020
(0)
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Manager

I don't like having to open a ticket to get something done. I understand that the vendor has to have...

Oct 2020
(0)
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Manager

As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...

Oct 2020
(0)
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Director

We recently finished an install with the vendor, and it went really well. We struggled with getting...

May 2020
(0)
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Director

I deal with a lot of the executive-level people within the organization.

May 2020
(0)
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Director

The vendor’s greatest strength is their support. They have an individual that supports all the...

May 2020
(0)
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Director

The vendor has been very supportive during the COVID-19 crisis. Their support has been impeccable...

May 2020
(0)
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Manager

For an end user who is in the system every day, the system works well and is easy to use. There are...

May 2020
(0)
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Manager

The functionality meets our needs. I would tell people looking at the product to be realistic about...

May 2020
(0)
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Manager

There is always room for improvement with any product. If I gave the top score for everything, that...

May 2020
(0)
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