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Commentary Summary
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User Commentary
VP/Other Executive
Lessons Learned
With SSI Claims Management, it is very important to have experts on the operations side to help...
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Director
Service and Support
I fought to keep SSI Claims Management, and I am so glad that I did. We very seldomly fail to get...
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VP/Other Executive
Interfacing and Integration
In comparison with our last vendor, SSI Group is further advanced in what they are doing with some...
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VP/Other Executive
Service and Support
SSI Group really cornered us and enhanced things with another vendor’s partnership. When we made the...
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VP/Other Executive
Functionality and Upgrades
SSI Claims Management is very good for us. It brought up our clean claims rate to over 75%. The rate...
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VP/Other Executive
Relationship
I don’t deal with the executives much. But when we had an issue, the executives came right to the...
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Manager
ROI / Cost (care and feeding)
SSI Group charges a lot for keeping their promises, but they do keep their promises. They try to...
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Manager
Implementation and Training
SSI Group could offer more opportunities to sign up for their training. The training sessions are...
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Manager
Service and Support
SSI Group is pretty easy to get ahold of. I just wish that we didn't have to sit on hold and...
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Director
Implementation and Training
The claims scrubber is very easy to use. We can sort and filter, and the product is relatively...
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Director
Functionality and Upgrades
SSI Group’s self-service reporting where we can extract claims data is really robust. The reporting...
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Director
Functionality and Upgrades
SSI Group provides electronic attachments but not broadly. We have recently learned we are required...
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Director
Service and Support
We haven’t noticed any changes during the COVID-19 crisis. The vendor supported us well. The vendor...
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Analyst/Coordinator
Functionality and Upgrades
I don't know whether SSI Claims Management is part of our long-term plans. We are happy with it, but...
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Analyst/Coordinator
Functionality and Upgrades
Our most recent upgrade was more successful than the ones we have had in the past. Usually, when we...
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Analyst/Coordinator
Functionality and Upgrades
For the most part, the product functionality meets our needs. SSI Group has a lot of additional...
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Director
Functionality and Upgrades
We are happy with the solution. We have really improved our denial rates.
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Director
Service and Support
SSI Group is very helpful. They have added some new audits that give us a better overview of what we...
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Director
Service and Support
The support we have received from SSI Group throughout COVID-19 has been excellent. I know they put...
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Director
Functionality and Upgrades
SSI Group needs to have a tertiary 1500 claim form. SSI Claims Management is easy enough to use once...
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Director
Functionality and Upgrades
The SSI Claims Management product isn’t perfect, but it is still quite good. With SSI Claims...
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Manager
Implementation and Training
I like SSI Claims Management. The system is user friendly. I am sure there are a lot of things that...
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Manager
Other Observations & Comments
This solution provides us with an invaluable service. It allows us to get claims out to the payer in...
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Manager
Functionality and Upgrades
We are updating our contract with SSI Group. I like that this product is a one-stop shop. We are...
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Manager
Service and Support
We have an account executive with SSI Group. We have been on several demonstration calls, and we are...
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Manager
Service and Support
I don't like having to open a ticket to get something done. I understand that the vendor has to have...
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Manager
Service and Support
As far as SSI Group's support throughout the COVID-19 pandemic goes, I do see client alerts from...
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Director
Other Observations & Comments
We recently finished an install with the vendor, and it went really well. We struggled with getting...
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Director
Relationship
I deal with a lot of the executive-level people within the organization.
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Director
Service and Support
The vendor’s greatest strength is their support. They have an individual that supports all the...
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Director
Service and Support
The vendor has been very supportive during the COVID-19 crisis. Their support has been impeccable...
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Manager
Functionality and Upgrades
For an end user who is in the system every day, the system works well and is easy to use. There are...
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Manager
Lessons Learned
The functionality meets our needs. I would tell people looking at the product to be realistic about...
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Manager
Other Observations & Comments
There is always room for improvement with any product. If I gave the top score for everything, that...
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Director
Other Observations & Comments
There has been a lot of confusion with our users knowing whether they are working in SSI Claims...
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VP/Other Executive
Relationship
Whether the vendor has kept all their promises is kind of an open-ended question. I would have to...
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VP/Other Executive
Interfacing and Integration
SSI Group’s product supports our organization’s integration goals fine. The solution may not be...
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VP/Other Executive
Functionality and Upgrades
We have had a few issues with the timing of SSI Group's updates and with the impacting bill updates...
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VP/Other Executive
Functionality and Upgrades
In terms of how the current product functionality meets all our needs today, we want a little more...
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VP/Other Executive
Relationship
I think the vendor executive involvement is good with SSI Group. Someone in SSI Group's leadership...
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VP/Other Executive
ROI / Cost (care and feeding)
SSI Group is good at driving tangible outcomes. Our ability to receive our money’s worth is positive...
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VP/Other Executive
Functionality and Upgrades
I am very likely to recommend SSI Group to a peer or a friend. I have served as a reference for...
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VP/Other Executive
Relationship
I am a bit more optimistic about SSI Group because of some of the contract updates and things we are...
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Director
Functionality and Upgrades
There are things that could be better, but the system is functional. The vendor keeps up to date...
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Director
Functionality and Upgrades
It would be very helpful if the system gave suggestions for correcting an error instead of just...
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Director
Functionality and Upgrades
Because of the nature of our organization, the billing is completely different for us than it is for...
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Director
Relationship
As far as executive communication goes, we only hear from people at SSI Group if we reach out to...
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Director
Functionality and Upgrades
We need to have a specific outpatient claim based on our organization type; otherwise, the claim...
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Director
Other Observations & Comments
I don’t want to give SSI Group a terrible review because I think their hands are tied. The hands are...
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Manager
Relationship
SSI Group is great at supporting our integration goals. I really like the product. The vendor has...
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Manager
Future Outlook
The vendor doesn't have attachments to any other payers outside of Medicare, so we decided to change...
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Manager
Functionality and Upgrades
SSI Group's product has enterprise reporting, but it would be better if it had more canned...
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Manager
Service and Support
The communication between the salespeople, the implementation people, and the support people needs...
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Manager
Relationship
SSI Group is a very customer-driven company. The executives are very involved with any end users...
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Director
Relationship
We have a very long-term relationship with SSI Group. Their product has been our clearinghouse as...
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Director
Other Observations & Comments
SSI Group has a robust claims analytics system. We implemented it but then found that we had a ton...
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Manager
Relationship
If there is a particular edit that we want on a particular payer, we can't make the change on our...
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Manager
Functionality and Upgrades
I don't think the vendor's reporting system is as good as other modules. We can't afford to pay for...
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Manager
Relationship
SSI Group does not keep their promises. I can never tell whether I am going to get what I need from...
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Manager
ROI / Cost (care and feeding)
SSI Group does try to avoid charging us. They don't want to charge us if they don't have to. I...
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Manager
Technology
I haven't seen any new technology from the vendor. I don't think my satisfaction will improve over...
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VP/Other Executive
Relationship
SSI Group is our preferred partner for real-time eligibility software. SSI Group wants to capture...
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Manager
Service and Support
SSI Group has one of the best support systems that I have ever dealt with. The vendor promptly...
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Manager
Other Observations & Comments
I have heard that there might be some new leaders within SSI Group, but I don't know that the...
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Manager
Technology
SSI Group showed a demo at a seminar of the new products that they are coming out with. Instead of...
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Manager
Service and Support
We interact with SSI Group regularly. We interact with the support people, our account manager, and...
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Manager
Relationship
I would like to see more advancements related to the enrollments that we do for claims and...
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Manager
Relationship
For the most part, we have a really great relationship with SSI Group. We have gone through a couple...
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Manager
Relationship
SSI Group is doing great, and their support is pretty darn good. When we need executive involvement,...
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VP/Other Executive
Other Observations & Comments
SSI Group has some new offerings that we have looked at and are obtaining. I am more satisfied with...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor piecemeals everything and nickel-and-dimes for everything. That is frustrating.
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Director
Relationship
Our issues are not as much with the tool and more with the administrative process. I have given the...
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Director
Functionality and Upgrades
The thing that differentiates the vendor is their edits. There is no other vendor out there with the...
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Analyst/Coordinator
Functionality and Upgrades
The solution isn't as user friendly as it could be from a front-line perspective. Some of the...
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Analyst/Coordinator
Implementation and Training
I don't see any ongoing training, and I was disappointed with our initial training. What SSI Group...
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Analyst/Coordinator
Functionality and Upgrades
The solution works as promoted, but I was under the impression that we had something that offered...
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Analyst/Coordinator
Service and Support
The vendor implements new edits to the product, but we are the ones who are proactive. Even though...
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Analyst/Coordinator
Relationship
The vendor's executives haven't been cooperative about establishing involvement or participating. We...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Every change we ask for costs money. We really evaluate what we are asking for when we approach the...
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Analyst/Coordinator
Other Observations & Comments
We just had to switch to Chrome because of whatever changes the vendor just made. Those changes...
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Analyst/Coordinator
Functionality and Upgrades
There are expected and unexpected tangible outcomes. There are a lot of positives when the secondary...
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Manager
Relationship
As far as I know, SSI Group keeps their promises. I don't think that we have had issues with SSI...
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Manager
Functionality and Upgrades
There is more functionality in SSI Claims Management that could improve our processes. The issue is...
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Manager
Implementation and Training
When users are going through an implementation, training is really hard because users are just...
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Manager
Other Observations & Comments
There is more out there from SSI Group. It is just a matter of having the time, staff coordination,...
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Manager
Future Outlook
I am hoping that my satisfaction with SSI Group will be higher next year. We have done a lot of work...
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