SSI Claims Management Commentary

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When The SSI Group is good, they're really good, and they help us get paid. They've had fewer little...

The SSI Group has a lot of recorded trainings that we can use at any time, and those have been...

The SSI Group’s edits and scrubbing are definitely not perfect, but they’re not horrible by any...

The SSI Group recently took away a couple of our reports, so that kind of made our team unhappy...

The SSI Group tried introducing an AI chatbot. Unfortunately, it wasn't what we had hoped it would...

Up until recently, we didn't have very good communication with our account manager from The SSI...

I've started doing a vendor scorecard personally so that I can keep tabs on The SSI Group. We make...

Our leaders have been given permission to research other vendors because we've had some issues with...

I believe there have been positive updates with SSI Claims Management. I don't have in mind exactly...

The SSI Group is constantly coming out with new products and ideas for how to incorporate AI. I'm...

The SSI Group has been extremely reliable in the past, but they had leadership turnover recently,...

We're very happy with The SSI Group's edits, denials management, and claim statusing to achieve our...

Overall, the partnership model feels weak because The SSI Group is not investing in it. On the...

I have had a really poor experience with the vendor's support. They do not turn tickets around in a...

Ultimately, the biggest factor in my decision to move away from the vendor was the turnaround time...

The SSI Group does not have a very provider-friendly account management program. When we open...

The SSI Group actually has pretty good training. They do it online, or they do recordings. They also...

The SSI Group is not listening to their customers as much as they used to. I’m not sure whether that...

The SSI Group charges us for any additional claim scrubbing that we want, and several other...

There are times when The SSI Group's systems go down, and The SSI Group doesn't always communicate...

We want the vendor to work with their customers to understand impacts, goals, alignment, and...

I have not seen the road map. I would like to see it with some time frames.

The SSI Group could improve by being more stable and having better support. Sometimes their...

The SSI Group has reports that we can run, but only after the fact. Technically, some of their edits...

The SSI Group does weekly webinars. They email us lists of the upcoming webinars each week. They...

The SSI Group is good. They have a really good customer service team, and they work on tickets...

When The SSI Group has scheduled maintenance, they let us know a week in advance. They let us know...

We were planning to look at other offerings in the space in the next couple of years. But recently,...

One of the big things for claims processing is adding new payers that will accept electronic...

The SSI Group has struggled to meet our expectations with reporting after a recent update to their solution....

We use The SSI Group's trainings, but we would like more opportunities to ask direct questions about...

I think for the claim scrubbing and access and everything, SSI Claims Management is user-friendly....

The SSI Group has kept their promises. The SSI Group does try to work toward helping with things...

SSI Claims Management works well with our EHR. The SSI Group has a good relationship with our EHR...

With the claims status, we are working on some more improvements, such as adding payers and more...