Conversational AI

Chatbot or virtual assistant tools that imitate human language interactions between patients and healthcare providers. They provide automatically generated text-based conversations and can assist with tasks such as appointment scheduling, symptom assessment/triage, and routing to appropriate care to improve patient engagement and streamline administrative processes.

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson

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Performance Data

Overall Score by Product

Example Conversational AI overall score by product image

Overall Score by Question Topic

Example Conversational AI overall score by question topic image

Provider Facility Size by Product

Example Conversational AI provider facility size by product image

Provider Facility Type by Product

Example Conversational AI provider facility type by product image
Current Time Inside Cache Tag Helper: 7/18/2024 8:31:50 PM and Model.SegmentId = 489

Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.