Pharmacy Automation: Dispensing Robotics Medical Equipment Product Ranking Comparison

In December 2022, Omnicell announced a change in their approach to working with customers that places new emphasis on having customers utilize a managed services model for all Omnicell technology. Previously, Omnicell moved singular solutions (namely their compounding robots, such as the i.v.STATION) to a managed services model, and with those changes, customers generally noted an improved experience, even with increased costs. Given the economic conditions and staffing challenges currently impacting healthcare, many customers have concerns about how Omnicell’s new focus will impact things like costs, product deployment, and staffing demands. This report provides an early look into customer confidence in and perception of the new managed services model.

Recent Insights

Key Findings:

Most Plan to Stay with Omnicell Despite Mixed Perspectives on New Managed Services Model
Customers Worry the Managed Services Model Will Exacerbate Nickel-and-Diming
Over Half of Respondents Don’t Expect Managed Services to Reduce Staffing Burdens
Customer Expansion into Managed Services Will Likely Be Gradual, as Interest Varies

Performance Data

Overall Score by Product

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Why are customers interested in Epic’s pharmacy software? The fact of the matter is that hospitals are looking to save money. And in these hard times, every dollar counts.

We are all aware of the fact that healthcare lags behind other industries. Barriers such as heavy regulations and intense scrutiny weigh down technological advancements. And as KLAS’ Medication Invent

Performance

Medication Inventory Management 2022

24 February 22 | Doug VanWagenen and Jackson Tate

Medication inventory represents tremendous hospital spend. Managing it well is crucial for patient safety and cost management, yet many healthcare organizations report they struggle to get the right tools and workflows in place, leading to high-touch, manual processes. To understand what is possible with medication inventory management today, KLAS spoke to organizations that have broadly adopted capabilities from BD, Epic, Omnicell, and Swisslog Healthcare. Based on the feedback from these advanced users, this report examines the breadth of capabilities in use today, how well the solutions integrate with various hardware components, and how well the vendors support their customers to drive key outcomes. Performance data from vendors’ general customer bases is also included for additional context.

Pharmacy Automation: Dispensing Robotics

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