Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Our relationship with the firm goes back several years, and there have been some regulatory changes...
Login or Create an Account to see details.
Relationship
The customer support we get from State Collection Service is solid. I get immediate responses from...
Login or Create an Account to see details.
Services
In collection-type rules in general, there is turnover. I think State Collection Service does a lot...
Login or Create an Account to see details.
Relationship
State Collection Service acts as a close partner. There is frequent communication between our...
Login or Create an Account to see details.
Relationship
The firm openly communicates with us, and my team works directly with them. One of my team members...
Login or Create an Account to see details.
Relationship
I get monthly reports from the firm, and in their emails, they offer a brief phone call to go over...
Login or Create an Account to see details.
Services
The firm does a thing that not all of us want to do. Nobody wants to contact patients because they...
Login or Create an Account to see details.
Relationship, Services
The firm has strong analytics, so they know which accounts to work on and when to work them. They...
Login or Create an Account to see details.
Loyalty, Relationship
The recoveries from the firm have been streaky. They go several months in a row beating their...
Login or Create an Account to see details.
Relationship
There have been times in the recent past when the firm has not passed their quality scores. When...
Login or Create an Account to see details.
Relationship
If all the tools were there, then the firm could convert data into the good conversations we need....
Login or Create an Account to see details.
Loyalty, Relationship
The firm needs to provide call recordings more promptly and give us access to the call recordings so...
Login or Create an Account to see details.
Relationship
Besides not talking to us about the call recording, the firm is generally responsive. There are...
Login or Create an Account to see details.
​
Featured Report
Preferences