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State Collection Service Extended Business Office Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Commentary Summary

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User Commentary

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Director

Relationship

Our relationship with the firm goes back several years, and there have been some regulatory changes...

Mar 2024
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(0)
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Director

Relationship

The customer support we get from State Collection Service is solid. I get immediate responses from...

Mar 2024
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(0)
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Manager

Services

In collection-type rules in general, there is turnover. I think State Collection Service does a lot...

Dec 2023
||
(0)
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Manager

Relationship

State Collection Service acts as a close partner. There is frequent communication between our...

Dec 2023
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Director

Relationship

The firm openly communicates with us, and my team works directly with them. One of my team members...

Nov 2023
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Director

Relationship

I get monthly reports from the firm, and in their emails, they offer a brief phone call to go over...

Nov 2023
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Director

Services

The firm does a thing that not all of us want to do. Nobody wants to contact patients because they...

Nov 2023
||
(0)
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Director

Relationship, Services

The firm has strong analytics, so they know which accounts to work on and when to work them. They...

Oct 2023
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Director

Loyalty, Relationship

The recoveries from the firm have been streaky. They go several months in a row beating their...

Oct 2023
||
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Director

Relationship

There have been times in the recent past when the firm has not passed their quality scores. When...

Oct 2023
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Director

Relationship

If all the tools were there, then the firm could convert data into the good conversations we need....

Oct 2023
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Director

Loyalty, Relationship

The firm needs to provide call recordings more promptly and give us access to the call recordings so...

Oct 2023
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Director

Relationship

Besides not talking to us about the call recording, the firm is generally responsive. There are...

Oct 2023
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