State Collection Service Extended Business Office Commentary
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Services, Services, Services

In collection-type rules in general, there is turnover. I think State Collection Service does a lot...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

State Collection Service acts as a close partner. There is frequent communication between our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The firm openly communicates with us, and my team works directly with them. One of my team members...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

I get monthly reports from the firm, and in their emails, they offer a brief phone call to go over...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

The firm does a thing that not all of us want to do. Nobody wants to contact patients because they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services, Services

The firm has strong analytics, so they know which accounts to work on and when to work them. They...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

The recoveries from the firm have been streaky. They go several months in a row beating their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

There have been times in the recent past when the firm has not passed their quality scores. When...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

If all the tools were there, then the firm could convert data into the good conversations we need....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

The firm needs to provide call recordings more promptly and give us access to the call recordings so...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Besides not talking to us about the call recording, the firm is generally responsive. There are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services, Services, Services

My sentiment toward offshoring the services is highly negative because for the area of extended...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value

The firm doesn’t avoid charging for every little thing. With the pricing structure of the firm, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

State Collection Service ensures that their team is trained completely before the staff is onboarded...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty

Because of a merger, our extended business office area is going to another vendor. That is not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

State Collection Service is very easy to work with. They are available. They respond in a timely...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

Anytime we get a new firm, the process is like dating and marriage. There are things that we need to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations

We have a routine meeting with the firm, and they provide a reporting package. All firms dump...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Services, Services

State Collection Service is consistent in their performance, but they are continuing to grow, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

The firm reaches out a bit. They are communicative about their issues. When we have problems, we can...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value

With our latest contract, we probably weren't very aggressive, and we are getting somewhat...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

State Collection Service is pretty responsive to the questions that we ask if processes need to be...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Some feedback I would give to State Collection Service would be to initiate more innovative ideas....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

State Collection Service does a good job with our customer service; they take care of our clients...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations, Operations

We would like to see State Collection Service provide additional training or oversight for their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

State Collection Service is very customer focused and responsive to our needs. They have been...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

What I like the most about State Collection Service is that we meet regularly, but the meetings are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

We meet regularly with State Collection Service, and everything is going very smoothly. That is not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

The State Collection Service team is capable of a lot more than what my facility is utilizing them...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Value, Value, Value

In general, State Collection Service does a good job. They tend to be very responsive. We have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Value, Value, Value

The firm is constantly seeking to improve their technology to maximize the files they receive from...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Services, Services, Services

State Collection Service could work on their follow-up and reporting. Because of how they import the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

It is difficult to differentiate between the payments that were based on the firm’s efforts, the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Services, Services, Services

Things with State Collection Service are good but not great because there are times when we provide...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

State Collection Service is very supportive and knowledgeable. They push to make sure that they get...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The firm is great at providing solutions as much as they can, especially in terms of technology....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

State Collection Service goes through people pretty quickly.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Relationship

At one point, the firm told me that someone would call me back, but no one did. That is a training...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations, Operations, Services, Services, Services, Services

The firm has texting capabilities, but getting that started is difficult. They have kept their...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

The biggest difference the firm’s services have made would be them taking on phone calls as a call...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Operations

I can't think of anything I have asked the firm to do that they have just said no to. They are a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Services

The firm knows their role in collections, and they have access to our system and can talk to our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Relationship

There have been times when we have wanted something and the firm didn’t come to us. We had to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

The firm’s services are getting better. They have worked out some of the bugs, and a lot of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF