The Vocera Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
A lot of people still have a hard time with The Vocera Platform’s voice feature, especially people...
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Value
Stryker definitely does not avoid charging for every little thing. There was an OIT mandate that we...
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Relationship
I haven't had to use Stryker’s phone or web support. If The Vocera Platform doesn't work, I tell the...
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Loyalty
The Vocera Platform is part of our long-term plans, and I haven’t seen competitors, so I would buy...
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Culture
Stryker doesn’t really reach out to us to optimize our communication strategy. There was a sales...
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Value
To increase the value we get from The Vocera Platform, I would like to see Stryker’s pricing change....
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Operations, Product
Our most recent upgrade of The Vocera Platform took longer than it should have, but Stryker has...
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Relationship
Stryker started making some changes for us until they realized certain changes were too hard....
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Culture, Product
The Vocera Platform works as advertised.
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Loyalty, Product
There are limitations in The Vocera Platform, but some of the limitations may be because of the...
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Product
There are a lot of things I like about The Vocera Platform. I like that it works with our clinical...
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Relationship
Stryker helps us and partners with us as we work to optimize and streamline the multiple platforms...
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Loyalty, Relationship, Value
We have had a lot of issues with Stryker, and we are going to phase them out. There is duplication...
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Operations, Product
The strengths of The Vocera Platform are the voice communication and the hands-free communication so...
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Relationship, Product
In The Vocera Platform, we can't create a group and then allow a department to add and remove people...
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Relationship
Stryker’s frontline engineers tend not to do a whole lot more than take down our information and...
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Loyalty, Product
Smart badges are more like small cell phones that we can wear with bigger screens, but the vendor's...
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Loyalty
Stryker is no longer developing The Vocera Platform. They have moved to Vocera Edge as their new...
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Relationship
One issue we have had with Stryker is that they don't have a user group. The old vendor used to have...
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Culture, Relationship
The vendor keeps their promises within the control that they have. It is difficult to interface two...
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Culture, Operations
For the initial implementation, we had somebody come on-site to do the training, and that was great....
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Product
We use The Vocera Platform in a lot of places in the building. The interface between the call light...
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Relationship
For the most part, the vendor does well with proactive communications. For example, we got an email...
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Operations, Product
The ease of use could be better. That could be due to the way that we have some things set up. We...
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Product
The broadcast function is a really nice piece for if somebody is in trouble or in a situation that...
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Operations
Our initial implementation was pretty rocky. But the last upgrade went well, so that was good. We...
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Loyalty
We decided to go with this platform because we have a lot of people who are moving all the time and...
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Product
I think we have two main challenges. One is that voice recognition is really an issue for some of...
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Relationship
As far as I am aware, there has been no failure on Stryker’s part with keeping promises. They have...
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Value
The idea of Vocera Edge is very good. The system is very expensive, but I think it is worth it for...
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Product
The EMR has the ADT information for delivering alerts. The system passes that information to The...
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Relationship
There was something that Stryker said they could do with The Vocera Platform that was a little more...
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Product
The biggest challenge facing our communication strategy is buy-in from all parties about the...
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Product
The biggest strength of the platform is its ease of use. The nurses press their call button and say...
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Product
I would like to see the solution get a longer battery life. We do have some issues with the...
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Product
One challenge is making sure the user knows how to use The Vocera Platform and always updating them...
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Loyalty, Relationship
We wouldn't have upgraded The Vocera Platform if we didn't intend to continue with Stryker....
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Value
An area for Stryker to improve is to be sensitive to the margins and just be as cost effective with...
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Relationship, Product
Stryker needs to expand the system's language because it doesn't understand or hear us. We could say...
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Product
Based on my experience with The Vocera Platform, I would like to explore other options. There are...
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Operations, Product
We had a transition from using the badges to using the iPhones, and that was quite a learning curve...
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Value
Cost is one area where Stryker could improve. They are pretty good about avoiding charging for every...
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Relationship, Product
Vocera Communications' strengths are their non-patient-related communication capabilities, like the...
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Relationship
The people from the vendor who are assigned to my account are very diligent, timely, responsive, and...
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Relationship, Product
I have never had an issue with Vocera Communications' support. Vocera Edge is a pretty simple...
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Loyalty
We almost dropped Vocera Edge a few years ago because the vendor didn't have a solution that could...
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Value
Stryker avoids charging for every little thing. They are actually pretty competitive in that respect....
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Relationship, Product
We have had some issues with Stryker not being super proactive. We recently had some issues with...
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Product
Our providers would love to be able to communicate with patients, but they can only communicate with...
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Relationship
We get pretty good support from Stryker as long as we get to people we know. We have a great Stryker...
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Product
The reporting in Vocera Edge is not fantastic. It is clunky and not easy to get because it is super...
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Operations, Product
Vocera Edge is relatively easy to use. The learning curve on it is pretty sharp, but people pick it...
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Operations
We do all the training for Vocera Edge. So unfortunately, the training is like a game of telephone,...
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Relationship, Product
The biggest challenge with our communication strategy is that in Vocera Edge, we are unable to...
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Product, Value
Using Vocera Edge has reduced the number of extraneous calls because staff members can just quickly...
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Product
The biggest challenge we are facing with our communication strategy is accessing our EMR through the...
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Operations
The implementations and upgrades for Vocera Edge have been good. Most of the training for Vocera...
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Product
In The Vocera Platform, we have noticed recently that the dedicated panic call system is limited in...
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Operations, Product
The server GUI is very easy to use and understand. There is just a specified section for users....
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Product
The new products from Stryker don't fit within our needs and really bring more complications to end...
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Value
Just from an overall perspective, I don't know exactly how The Vocera Platform compares to other...
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Relationship
I have had pretty good experiences on Stryker’s support side when we have put in tickets. The vendor...
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Value
With Stryker, some costs seem to be extra, but they aren't too bad. Overall, the value provided by...
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Product
There are instances in which The Vocera Platform does struggle. It struggles to recognize some...
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Operations
Stryker could improve their training through outreach and information. There are often things that...
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Relationship, Product, Value
The product is pretty good at supporting our integration goals. Every time somebody comes up to us...
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Culture
We talked about a wish-list item years ago, and the vendor said it was going to be in the next...
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Product
The number of alert types we are allowed to have is very limited. Our nurses really like when we can...
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Relationship
The vendor was PatientSafe, then Vocera, and now Stryker, and we don't really know who to go to....
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Product
With Vocera Edge, we have had some very unexpected outages. When the system is up and working, it is...
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Relationship
We are satisfied with Vocera Edge. After Stryker acquired the solution, they restructured their...
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Loyalty, Product
Overall, we are satisfied with Vocera Edge. The platform does a good job of doing what it is...
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Operations
The initial training for Vocera Edge was a bit rocky at the start, but there were multiple factors...
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Loyalty, Relationship
We want to better understand what Stryker’s road map is and where they are going with the product....
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Product
Interoperability with Vocera Edge and our EMR is a high agenda item for us, and it has been a...
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Relationship, Product
Stryker is pretty good about their updates, and they are very good about communicating those...
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Relationship, Value
Stryker has been a pretty good steward of how they manage their resources. We have done integrations...
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Product
Vocera Edge is fairly intuitive and simple, but there are a few things, such as going in and setting...
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Relationship
The problem with Stryker is the amount of time it takes when we need something escalated. So things...
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Loyalty, Operations, Product
Stryker could be more proactive in testing and validating releases of their app with different...
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Relationship
Stryker really cares. They want to make sure Vocera Edge works for our end users. The quality of...
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Loyalty, Relationship
When the vendor was Patient Safety Technologies, they were fairly attentive and willing to be nimble...
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Loyalty, Relationship, Product
Stryker needs to continue with all the things that they say they are working on, like the...
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Product
The docking stations are a pain, but the check-in and check-out processes help us achieve the...
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Loyalty
With Vocera Edge, we do have some integration for patient context, but we don't have the capability...
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Relationship, Operations
The Vocera Platform seems to be doing okay. I want Stryker to keep working on implementation...
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Operations, Product
Stryker supports integration with The Vocera Platform very well. We are integrating our new nurse...
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Loyalty, Product
A little while ago, we moved to The Vocera Platform. We had been using another device, which the...
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Relationship
Honestly, I wouldn't buy Vocera Edge again. I have had quite a few headaches with the system over...
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Operations
The ongoing training I got was on the fly. I just felt like we had a relationship, but we didn't...
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Operations
We had Vocera Edge for years. When Vocera Edge first went in, I thought it was pretty good. For the...
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Culture, Loyalty, Value
There were a lot of things that happened with Vocera Edge that I was unhappy with. Stryker wanted a...
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Operations
What would be helpful is a better timeline of who really needs to receive the training. The badges...
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Culture, Operations
Stryker keeps their promises. Vocera got bought out by Stryker, so technically they are Stryker now,...
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Value
The Vocera badges are hands free, and they have a lot of utility for people who move around a lot,...
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Product
Vocera Vina is designed to be a multifaceted clinical communications platform for doctor-to-doctor,...
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Operations
We had no training for Vocera Vina other than reference sheets for the instructions. Those weren't...
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Relationship, Product
The Vocera Platform has been pretty much stable. We haven't had to call for support yet.
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Value
The product is very expensive. We would just like cheaper products because software upgrades are...
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Product
We like the ease of use and that the product is hands free. We just push a button and say what we...
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Product
We need a tracking device because a lot of our devices are just walking away.
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Product
The products' battery lives depend on the location because if there is a weak signal, they die in...
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Product
We haven’t really had to do many upgrades of The Vocera Platform because the vendor's products are...
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Relationship
Vocera’s customer support has been great. We still work with a technical account manager. We have...
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Relationship, Product
When Vocera was acquired by Stryker, we were wondering how that would affect the Vocera line of...
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Relationship
We have always had a partnership with Vocera, and we can usually tie it down to the types of...
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Culture, Product
Vocera is honest about how the product functions, but I think they are in the dark about what the...
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Relationship
With Vocera, I would acknowledge that their business partners have different needs and greater needs...
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Relationship
Vocera is very locked into their road map and their vision for what they want to focus on. We are a...
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Product
The Vocera Platform is a communication tool, but in the clinical area, we have a lot of things that...
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Product
I like the role-based UI part of the product, along with the quick-use button. It is very easy to do...
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Product
The interoperability has been one of the vendor's stronger points. The use of APIs has been...
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Relationship
Our engineers work with the vendor, so typically, if we have an issue, we reach out to the vendor....
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Culture
In terms of costs, there are times we have to have negotiations about what is included and what is...
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Relationship, Operations
We did an upgrade to scale the infrastructure out, and we really got good support from Vocera. We...
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Loyalty, Relationship
We do routine reviews with the vendor on new capabilities and features they are offering, as well as...
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Culture, Product
As far as the product working as promoted goes, what the vendor has communicated to us, what we have...
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Loyalty
Our biggest communications challenge is trying to move into a shared-device platform. We have shared...
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Loyalty, Product
The Vocera Platform is already in our ecosystem for a very specific use case. We would like to scale...
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