The Vocera Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Stryker doesn't have a very robust support structure. It is one of the areas that they really...
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Loyalty
The Vocera Platform seems like a product that the vendor built many years ago. It hasn't really...
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Culture, Value
I would probably not buy The Vocera Platform again because it isn't the most reliable platform. It...
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Product
There are some areas we wish The Vocera Platform would integrate with, like our EHR. That is the...
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Loyalty
We are replacing The Vocera Platform because we were about to need to refresh all our devices....
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Relationship
Stryker is not always responsive in getting a fix done or trying to get us the data we were asking...
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Operations
Stryker has decent training materials. We have one person who has been trained as the trainer, and...
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Loyalty
We got pretty inventive and innovative in how we were using The Vocera Platform, and that caused a...
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Loyalty, Product
The Vocera Platform is great. It is just that we don't have the capabilities to integrate into some...
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Relationship
We are fortunate to have the representative from Stryker that we have. They take care of all our issues....
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Culture
Vocera Communications was acquired by Stryker, and now their support team is not at the same level...
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Product
Stryker has to come up with better technology and a better support team. Their most recent device is...
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Loyalty
Vocera Communications had a really nice support model before they were acquired by Stryker. Also,...
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Relationship, Value
We have gotten our return on The Vocera Platform. The solution has actually been very helpful. We...
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Relationship
We have had extreme success with Stryker. They are all in with us, so we are extremely satisfied...
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Loyalty
One of the main reasons we chose Stryker was their voice call system. They have a background PBX...
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Loyalty
We have looked at other competitors, and I think Stryker will eventually get where they need to be...
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Product
In terms of actual upgrades to the system and furthering development, Stryker hasn’t really made any...
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Relationship
Stryker’s support has deteriorated recently, especially with response times. Getting detailed...
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Relationship, Operations
Stryker worked with us to set up care roles and coordinated with our nursing staff to make sure the...
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Operations
Stryker has poor training, and it can be very difficult to navigate The Vocera Platform. Finding...
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Relationship
I don't think The Vocera Platform is necessarily a perfect system, but Stryker tries hard to...
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Product
I like that everything is in the palm of our hands when we are trying to chart, search, or get...
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Loyalty, Product
Vocera is evolving, but we may not need new functionality of the system.
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Product
Our nursing staff uses Vocera Edge for secure messaging and phone calls, we used to use it for...
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Loyalty, Relationship, Product
At this point in time, Stryker has continued to respond to the needs of patient care. I'm just...
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Loyalty
The Vocera Platform is at the cutting edge of hands-free capability for clinicians. Many...
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Product
I think the system could have a couple of little updates that would make it a little easier to use....
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Relationship
Stryker has been very responsive to our service call tickets. They will answer them very quickly....
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Operations
Stryker has done a pretty good job of keeping their promises. Stryker is actually really good about...
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Product
Our last upgrade introduced an issue in the system, and we are trying to remedy that. It is part of...
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Relationship
We don't take a ton of new things that Stryker offers for Vocera Edge because we don't have a ton of...
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Loyalty
Right now, Vocera Edge is part of our long-term plans. At one point, we considered moving to another...
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Product
Vocera Edge is a great product. It works very well, and it is very easy to use.
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Operations
I did most of the training for Vocera Edge. We had Stryker's canned training, but it was really old,...
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Product
Stryker could improve voice recognition. The Vocera Platform sometimes has problems with users who...
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Loyalty, Product
Integration is a little harder because we have been trying to get integrated since we originally...
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Relationship, Operations
Stryker is good to work with. We have a dedicated person for The Vocera Platform who comes on-site....
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Product
The biggest benefit of The Vocera Platform is the ease of being able to reach anyone within the...
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Product
Some of Stryker’s administration tools and features could be upgraded. More ease of use for creating...
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Relationship, Product
We would like to have more visibility about what security vulnerabilities have come up due to...
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Product
The biggest strengths of The Vocera Platform are the ease of use and the hands-free communication...
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Value
Stryker isn’t bad with charges when it comes to the maintenance and the day-to-day of The Vocera Platform....
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Value
The project side is where Stryker can nickel and dime organizations, like if they are involving...
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Loyalty, Value
In the future, our organization is going to put The Vocera Platform under a microscope and ask if...
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Loyalty
The system's performance has been lackluster. Our organization is in the process of transitioning to...
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Relationship
Stryker's support team has been great; they are very responsive. The Vocera Platform has been great...
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Product
The version we implemented was newer, and we identified additional areas to improve the design. We...
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Relationship
Stryker just keeps getting less proactive and keeps having less follow-up. Stryker is very...
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Relationship, Value
I don't know what is out there or whether anything is better. Maybe Vocera Edge is actually the...
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Relationship, Product
The reliability with upgrades for Vocera Edge has gone down a lot. I see a lot of outages lately....
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Product
We have to click several selections to get to what we actually need on every single screen in Vocera...
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Relationship
I have not really seen much new technology for Vocera Edge. And if Stryker teases that something is...
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Relationship
For a fee, Stryker is willing to work with us and try to brainstorm to get the interoperability...
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Value
Stryker does kind of nickel-and-dime us for changes and everything. When we do any projects or...
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Product, Value
The Vocera Platform is a robust system. It is able to manage communication at different sites. The...
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Culture
With our contract, we don't get any extra charges. Our contract covers the cost of an on-site...
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Loyalty, Product
The Vocera Platform is currently only validated on VMware, but I would like to see it be validated...
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Operations
What I would tell any peer about The Vocera Platform is that for any technology, customers have to...
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Value
We are pretty stable with The Vocera Platform. Stryker does a good job of partnering with us to...
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Relationship
We receive generic emails from Stryker, but emails as a general blob can get lost in the mass...
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Product
The Vocera Platform is pretty easy to use, and I haven't had any issues with it. It is a useful...
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Product
There were concerns with HIPAA compliance. The system's reliance on speakerphone-style communication...
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Product
One of the biggest positives from our clinical staff is the hands-free capability. If our staff...
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Operations
I am not aware of any ongoing training from the vendor.
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Product
The primary reason we would not buy The Vocera Platform again is the lack of integration...
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Relationship
I have been told that the staff members who support the platform are pretty good. They usually...
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Product
Vocera Edge is difficult to manage, and the functionality doesn't serve the full extent of our needs....
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Product
The analytics platform leaves a lot to be desired in terms of ease of use, visibility of data around...
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Operations
There is no training for Vocera Edge. We are on the latest version, which wasn't much of a change.
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Relationship
Stryker’s people are all very easy to work with and responsive, and they want to get the job done....
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Loyalty, Relationship, Product
Stryker has had a lot of technical difficulties. We are integrating functionality from another...
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Product
The Vocera Platform's UI could always be better, and the vendor could work with the vendors on the...
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Product
With The Vocera Platform, I can leverage multiple data points into one application on one device and...
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Relationship, Product
A lot of people still have a hard time with The Vocera Platform’s voice feature, especially people...
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Value
Stryker definitely does not avoid charging for every little thing. There was an OIT mandate that we...
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Relationship
I haven't had to use Stryker’s phone or web support. If The Vocera Platform doesn't work, I tell the...
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Loyalty
The Vocera Platform is part of our long-term plans, and I haven’t seen competitors, so I would buy...
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Culture
Stryker doesn’t really reach out to us to optimize our communication strategy. There was a sales...
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Value
To increase the value we get from The Vocera Platform, I would like to see Stryker’s pricing change....
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Operations, Product
Our most recent upgrade of The Vocera Platform took longer than it should have, but Stryker has...
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Relationship
Stryker started making some changes for us until they realized certain changes were too hard....
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Culture, Product
The Vocera Platform works as advertised.
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Loyalty, Product
There are limitations in The Vocera Platform, but some of the limitations may be because of the...
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Product
There are a lot of things I like about The Vocera Platform. I like that it works with our clinical...
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Relationship
Stryker helps us and partners with us as we work to optimize and streamline the multiple platforms...
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Loyalty, Relationship, Value
We have had a lot of issues with Stryker, and we are going to phase them out. There is duplication...
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Operations, Product
The strengths of The Vocera Platform are the voice communication and the hands-free communication so...
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Relationship, Product
In The Vocera Platform, we can't create a group and then allow a department to add and remove people...
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Relationship
Stryker’s frontline engineers tend not to do a whole lot more than take down our information and...
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Loyalty, Product
Smart badges are more like small cell phones that we can wear with bigger screens, but the vendor's...
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Loyalty
Stryker is no longer developing The Vocera Platform. They have moved to Vocera Edge as their new...
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Relationship
One issue we have had with Stryker is that they don't have a user group. The old vendor used to have...
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