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The Vocera Platform Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
KLAS Associate Engagement Partner - Jeffrey Allan
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Nurse

Our users are very reliant on the system. It has definitely been worth the investment. It is very...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

We struggled because Stryker just completely shut off the secure texting that we were using one day....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

I would like Stryker to continue developing The Vocera Platform with additional capabilities that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Stryker really hasn't changed much with The Vocera Platform. Other companies are passing them in...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Stryker trains on The Vocera Platform product really well. But without training on the workflow,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The Vocera Platform is an excellent communication tool. Its user interface just works, and it meets...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Stryker has a standard approach, and they want to make sure the direction they're taking aligns with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

The vendor's support has been good. Stryker has always had an on-site system administrator, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

We’re not looking to get off The Vocera Platform. It has worked well. I haven't heard any major...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Other C-Suite

We’ve had training from Stryker, as have our superusers. There are always new staff members, and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I would choose The Vocera Platform again, mainly because I have not seen any competitors, and the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

The Vocera Platform doesn't serve all our needs, but it has the capability to do so much more than...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

 or  to see details.

Director

I rate receiving our money’s worth lower because The Vocera Platform costs a lot of money.

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

In the future, we're going to use patient monitoring alerts and smart beds from Stryker so that we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Stryker’s support people are amazing. Anytime I call, they are able to help me and answer the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We usually call Stryker for any kind of training or support. We are able to talk to the engineers...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Historically, the collaboration with the vendor to optimize our communication strategy has been very...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Stryker’s biggest strength is their solution's hands-free capability with their badges to be able to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The Vocera Platform works well, but there is a bit of a learning curve.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The Vocera Platform is just really expensive, and we have to buy it directly from Stryker. There are...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMIO

We are replacing The Vocera Platform because we were about to need to refresh all our devices....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMIO

Stryker is not always responsive in getting a fix done or trying to get us the data we were asking...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Stryker has decent training materials. We have one person who has been trained as the trainer, and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

We got pretty inventive and innovative in how we were using The Vocera Platform, and that caused a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The Vocera Platform is great. It is just that we don't have the capabilities to integrate into some...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We are fortunate to have the representative from Stryker that we have. They take care of all our issues....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Vocera Communications was acquired by Stryker, and now their support team is not at the same level...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Stryker has to come up with better technology and a better support team. Their most recent device is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Vocera Communications had a really nice support model before they were acquired by Stryker. Also,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We have gotten our return on The Vocera Platform. The solution has actually been very helpful. We...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CTO

We have had extreme success with Stryker. They are all in with us, so we are extremely satisfied...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

One of the main reasons we chose Stryker was their voice call system. They have a background PBX...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

We have looked at other competitors, and I think Stryker will eventually get where they need to be...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

In terms of actual upgrades to the system and furthering development, Stryker hasn’t really made any...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Stryker’s support has deteriorated recently, especially with response times. Getting detailed...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Stryker worked with us to set up care roles and coordinated with our nursing staff to make sure the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Nurse

Stryker has poor training, and it can be very difficult to navigate The Vocera Platform. Finding...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

I don't think The Vocera Platform is necessarily a perfect system, but Stryker tries hard to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

I like that everything is in the palm of our hands when we are trying to chart, search, or get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Vocera is evolving, but we may not need new functionality of the system.

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Our nursing staff uses Vocera Edge for secure messaging and phone calls, we used to use it for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

At this point in time, Stryker has continued to respond to the needs of patient care. I'm just...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CNO

The Vocera Platform is at the cutting edge of hands-free capability for clinicians. Many...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I think the system could have a couple of little updates that would make it a little easier to use....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Stryker has been very responsive to our service call tickets. They will answer them very quickly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Stryker has done a pretty good job of keeping their promises. Stryker is actually really good about...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Our last upgrade introduced an issue in the system, and we are trying to remedy that. It is part of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We don't take a ton of new things that Stryker offers for Vocera Edge because we don't have a ton of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Right now, Vocera Edge is part of our long-term plans. At one point, we considered moving to another...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Vocera Edge is a great product. It works very well, and it is very easy to use.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I did most of the training for Vocera Edge. We had Stryker's canned training, but it was really old,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

Stryker could improve voice recognition. The Vocera Platform sometimes has problems with users who...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

Integration is a little harder because we have been trying to get integrated since we originally...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Nurse

Stryker is good to work with. We have a dedicated person for The Vocera Platform who comes on-site....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Nurse

The biggest benefit of The Vocera Platform is the ease of being able to reach anyone within the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Some of Stryker’s administration tools and features could be upgraded. More ease of use for creating...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We would like to have more visibility about what security vulnerabilities have come up due to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The biggest strengths of The Vocera Platform are the ease of use and the hands-free communication...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Stryker isn’t bad with charges when it comes to the maintenance and the day-to-day of The Vocera Platform....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The project side is where Stryker can nickel and dime organizations, like if they are involving...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

In the future, our organization is going to put The Vocera Platform under a microscope and ask if...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

CTO

The system's performance has been lackluster. Our organization is in the process of transitioning to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Nurse

Stryker's support team has been great; they are very responsive. The Vocera Platform has been great...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The version we implemented was newer, and we identified additional areas to improve the design. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Stryker just keeps getting less proactive and keeps having less follow-up. Stryker is very...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

I don't know what is out there or whether anything is better. Maybe Vocera Edge is actually the...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

The reliability with upgrades for Vocera Edge has gone down a lot. I see a lot of outages lately....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have to click several selections to get to what we actually need on every single screen in Vocera...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have not really seen much new technology for Vocera Edge. And if Stryker teases that something is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

For a fee, Stryker is willing to work with us and try to brainstorm to get the interoperability...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Stryker does kind of nickel-and-dime us for changes and everything. When we do any projects or...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The Vocera Platform is a robust system. It is able to manage communication at different sites. The...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

With our contract, we don't get any extra charges. Our contract covers the cost of an on-site...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

 or  to see details.

VP/Other Executive

The Vocera Platform is currently only validated on VMware, but I would like to see it be validated...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

What I would tell any peer about The Vocera Platform is that for any technology, customers have to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

We are pretty stable with The Vocera Platform. Stryker does a good job of partnering with us to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

We receive generic emails from Stryker, but emails as a general blob can get lost in the mass...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.