The Vocera Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations, Product
We had a transition from using the badges to using the iPhones, and that was quite a learning curve...
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Value
Cost is one area where Stryker could improve. They are pretty good about avoiding charging for every...
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Relationship, Product
Vocera Communications' strengths are their non-patient-related communication capabilities, like the...
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Relationship
The people from the vendor who are assigned to my account are very diligent, timely, responsive, and...
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Relationship, Product
I have never had an issue with Vocera Communications' support. Vocera Edge is a pretty simple...
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Loyalty
We almost dropped Vocera Edge a few years ago because the vendor didn't have a solution that could...
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Value
Stryker avoids charging for every little thing. They are actually pretty competitive in that respect....
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Relationship, Product
We have had some issues with Stryker not being super proactive. We recently had some issues with...
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Product
Our providers would love to be able to communicate with patients, but they can only communicate with...
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Relationship
We get pretty good support from Stryker as long as we get to people we know. We have a great Stryker...
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Product
The reporting in Vocera Edge is not fantastic. It is clunky and not easy to get because it is super...
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Operations, Product
Vocera Edge is relatively easy to use. The learning curve on it is pretty sharp, but people pick it...
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Operations
We do all the training for Vocera Edge. So unfortunately, the training is like a game of telephone,...
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Relationship, Product
The biggest challenge with our communication strategy is that in Vocera Edge, we are unable to...
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Product, Value
Using Vocera Edge has reduced the number of extraneous calls because staff members can just quickly...
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Product
The biggest challenge we are facing with our communication strategy is accessing our EMR through the...
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Operations
The implementations and upgrades for Vocera Edge have been good. Most of the training for Vocera...
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Product
In The Vocera Platform, we have noticed recently that the dedicated panic call system is limited in...
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Operations, Product
The server GUI is very easy to use and understand. There is just a specified section for users....
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Product
The new products from Stryker don't fit within our needs and really bring more complications to end...
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Value
Just from an overall perspective, I don't know exactly how The Vocera Platform compares to other...
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Relationship
I have had pretty good experiences on Stryker’s support side when we have put in tickets. The vendor...
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Value
With Stryker, some costs seem to be extra, but they aren't too bad. Overall, the value provided by...
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Product
There are instances in which The Vocera Platform does struggle. It struggles to recognize some...
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Operations
Stryker could improve their training through outreach and information. There are often things that...
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Relationship, Product, Value
The product is pretty good at supporting our integration goals. Every time somebody comes up to us...
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Culture
We talked about a wish-list item years ago, and the vendor said it was going to be in the next...
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Product
The number of alert types we are allowed to have is very limited. Our nurses really like when we can...
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Relationship
The vendor was PatientSafe, then Vocera, and now Stryker, and we don't really know who to go to....
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Product
With Vocera Edge, we have had some very unexpected outages. When the system is up and working, it is...
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Relationship
We are satisfied with Vocera Edge. After Stryker acquired the solution, they restructured their...
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Loyalty, Product
Overall, we are satisfied with Vocera Edge. The platform does a good job of doing what it is...
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Operations
The initial training for Vocera Edge was a bit rocky at the start, but there were multiple factors...
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Loyalty, Relationship
We want to better understand what Stryker’s road map is and where they are going with the product....
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Product
Interoperability with Vocera Edge and our EMR is a high agenda item for us, and it has been a...
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Relationship, Product
Stryker is pretty good about their updates, and they are very good about communicating those...
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Relationship, Value
Stryker has been a pretty good steward of how they manage their resources. We have done integrations...
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Product
Vocera Edge is fairly intuitive and simple, but there are a few things, such as going in and setting...
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Relationship
The problem with Stryker is the amount of time it takes when we need something escalated. So things...
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Loyalty, Operations, Product
Stryker could be more proactive in testing and validating releases of their app with different...
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Relationship
Stryker really cares. They want to make sure Vocera Edge works for our end users. The quality of...
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Loyalty, Relationship
When the vendor was Patient Safety Technologies, they were fairly attentive and willing to be nimble...
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Loyalty, Relationship, Product
Stryker needs to continue with all the things that they say they are working on, like the...
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Product
The docking stations are a pain, but the check-in and check-out processes help us achieve the...
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Loyalty
With Vocera Edge, we do have some integration for patient context, but we don't have the capability...
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Relationship, Operations
The Vocera Platform seems to be doing okay. I want Stryker to keep working on implementation...
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Operations, Product
Stryker supports integration with The Vocera Platform very well. We are integrating our new nurse...
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Loyalty, Product
A little while ago, we moved to The Vocera Platform. We had been using another device, which the...
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Relationship
Honestly, I wouldn't buy Vocera Edge again. I have had quite a few headaches with the system over...
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Operations
The ongoing training I got was on the fly. I just felt like we had a relationship, but we didn't...
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Operations
We had Vocera Edge for years. When Vocera Edge first went in, I thought it was pretty good. For the...
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Culture, Loyalty, Value
There were a lot of things that happened with Vocera Edge that I was unhappy with. Stryker wanted a...
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Operations
What would be helpful is a better timeline of who really needs to receive the training. The badges...
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Culture, Operations
Stryker keeps their promises. Vocera got bought out by Stryker, so technically they are Stryker now,...
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Value
The Vocera badges are hands free, and they have a lot of utility for people who move around a lot,...
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Product
Vocera Vina is designed to be a multifaceted clinical communications platform for doctor-to-doctor,...
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Operations
We had no training for Vocera Vina other than reference sheets for the instructions. Those weren't...
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Relationship, Product
The Vocera Platform has been pretty much stable. We haven't had to call for support yet.
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Value
The product is very expensive. We would just like cheaper products because software upgrades are...
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Product
We like the ease of use and that the product is hands free. We just push a button and say what we...
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Product
We need a tracking device because a lot of our devices are just walking away.
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Product
The products' battery lives depend on the location because if there is a weak signal, they die in...
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Product
We haven’t really had to do many upgrades of The Vocera Platform because the vendor's products are...
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Relationship
Vocera’s customer support has been great. We still work with a technical account manager. We have...
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Relationship, Product
When Vocera was acquired by Stryker, we were wondering how that would affect the Vocera line of...
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Relationship
We have always had a partnership with Vocera, and we can usually tie it down to the types of...
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Culture, Product
Vocera is honest about how the product functions, but I think they are in the dark about what the...
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Relationship
With Vocera, I would acknowledge that their business partners have different needs and greater needs...
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Relationship
Vocera is very locked into their road map and their vision for what they want to focus on. We are a...
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Product
The Vocera Platform is a communication tool, but in the clinical area, we have a lot of things that...
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Product
I like the role-based UI part of the product, along with the quick-use button. It is very easy to do...
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Product
The interoperability has been one of the vendor's stronger points. The use of APIs has been...
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Relationship
Our engineers work with the vendor, so typically, if we have an issue, we reach out to the vendor....
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Culture
In terms of costs, there are times we have to have negotiations about what is included and what is...
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Relationship, Operations
We did an upgrade to scale the infrastructure out, and we really got good support from Vocera. We...
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Loyalty, Relationship
We do routine reviews with the vendor on new capabilities and features they are offering, as well as...
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Culture, Product
As far as the product working as promoted goes, what the vendor has communicated to us, what we have...
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Loyalty
Our biggest communications challenge is trying to move into a shared-device platform. We have shared...
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Loyalty, Product
The Vocera Platform is already in our ecosystem for a very specific use case. We would like to scale...
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Value
When the vendor changed from Vocera to Stryker, we saw an uptick in the vendor charging for every...
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Loyalty
The vendor hasn't changed much over the last couple of years. Now, Vocera has a new system that is...
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Relationship
Vocera's executive involvement is really good. We have a higher-up who we work with, and that person...
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Relationship
When we need support, Vocera is always there. They usually drop everything, and they are proactive....
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Operations
Vocera’s initial training was great, and we picked up a lot in the classes, but then Vocera dropped...
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Relationship, Product
Some of the technology is causing issues because Vocera hasn't actually corrected issues within the...
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Product
Some of the menus within The Vocera Platform settings could be a little clearer. Once we get down...
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Value
The Vocera Platform is expensive, and we pay Vocera an ungodly amount of money, but we do get good...
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Product
The integration with The Vocera Platform is pretty flexible, and we are able to figure out whatever...
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Loyalty
One thing Vocera came up with was an add-person feature through Vocera Collaboration Suite. We go...
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Relationship
Recently, we have had a much better account manager who has been more engaged with helping us train....
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Loyalty, Relationship
The overall theme with Vocera is they are a very good partner, and for many years, we had very good...
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Operations, Value
Once The Vocera Platform is configured, how to use it is pretty straightforward. And if I took it...
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Operations, Product
We put in a new nurse call system, and it was a very challenging process integrating The Vocera...
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Loyalty
Vocera has been under Stryker for a couple of years now. We are having challenges with technology,...
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Loyalty
Vocera is a monopoly, so there is no competitor. But if I had a choice, I would not choose Vocera if...
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Relationship
The only Vocera executive we hear from is the person selling the product. Other than them, we never...
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Relationship, Product
The biggest challenge with The Vocera Platform is its very outdated wireless technology. That...
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Product
The Vocera Platform is a badge that we talk to and give voice commands to, and that functionality...
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Relationship, Value
If healthcare vendors aren’t committed to having a high-quality product, they are going to struggle...
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Culture
The only time I interacted with the vendor recently was when I was looking into purchasing one of...
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Relationship, Product
I have used one of Edge's competitors, and it set a low bar because it dropped calls all the time....
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Operations, Product
As long as people know how to use any phone app, they can use the tool. But some people struggle if...
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Product
There could be some improvements to the enterprise manager, which is the desktop application. The...
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Relationship
The vendor points out whether they detect anything, and we have received alerts before. The vendor...
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Relationship, Product
I would tell someone that Edge is the way to go if they want secure communication via a solid phone...
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Relationship, Product
When I started, we were a facility of a certain size, but now we have nearly doubled that. With...
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Culture
Due to certain circumstances with the vendor, there was one point when we needed to purchase several...
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Product
The solution is still as integral as ever. We are happy with the solution itself. We have had the...
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Relationship
We are very disappointed with Stryker. Things haven't been the same since they acquired Vocera....
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Culture
I would like to do a proof of concept with Vocera's Edge product. We have been telling the vendor...
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Relationship, Operations
Vocera used to have a quarterly user conference. They haven't had a quarterly user virtual...
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Relationship, Product
We have a few issues with Vocera. They have some bugs that they haven't been able to fix for a year....
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Relationship
We are having all sorts of technical support issues. I wouldn't view Vocera as a premier vendor. We...
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Operations, Product
The platform is fairly easy to use. There are some bumps with the caregiver experience, but from...
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Product
I want fewer issues with the failovers. We do have a couple of issues where small changes can cause...
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Culture, Value
The vendor has been pretty good at keeping us from having to be overcharged on a lot of their services....
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Product, Value
With The Vocera Platform, things are status quo. We have had no major outages. The functionality we...
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Relationship
We have had a problem with Vocera for a while, and we still do not have a resolution. However, I...
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Value
Vocera charges for everything as far as hardware goes, and the cost is insane.
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Relationship
Vocera’s upgrades are pretty good, but the support quality depends on which team we get. We have...
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Product
Everybody hates The Vocera Platform. The nurses don't like it, and the staff members in the ER, ICU,...
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Relationship, Product
The Vocera Platform’s biggest strength is being able to talk to the nurse directly who has a...
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Product
A unique idea and recommendation to the vendor would be in conjunction with the panic button. When...
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Loyalty, Product
We had great difficulty using the app. The app certainly could be improved. Maybe this problem is...
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Product
The biggest challenge we are facing with our communication strategy is fully adopting The Vocera...
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Product
The biggest challenge we face with Vocera is a lack of integration. Vocera has voice badges, but we...
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Relationship
Vocera and I work closely together, and I feel I can call them anytime and ask them anything, either...
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Culture, Value
Everything was as expected with Vocera. I was aware of every little thing we were charged for, and I...
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Product
The Vocera Platform is integrated with Mindray, which does secondary alarm management. Everything is...
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Operations
Vocera’s software is excellent, and with the proper training and the right education, a clinician...
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Relationship, Operations
Vocera was setting up a meeting to review analytics and see how things were going, and they reached...
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Relationship, Operations, Product
The ease of use varies with clinicians based on how they use the product. I don't think it is fair...
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Product, Value
The Vocera Platform has secondary alarm management, and I can't predict how many lives we are saving...
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Product
The system is not integrated with our EMR, so we communicate through our secure messaging system as...
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Product
Vocera has a lot of different tools to offer. Sometimes the end users have a complex time knowing...
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Product
I really like The Vocera Platform a lot. I like the ease with which users can connect with others...
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Loyalty, Relationship, Product
There are some improvements that we really want, and we know the vendor has them. It is up to us to...
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