Suki Assistant Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Suki is a smaller company, so they are very nimble, and they can adjust quickly. They have been...
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Loyalty
Suki is a great little company. They have an API with MEDITECH, so they are able to write things...
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Product
When we use Suki Assistant, we feel like there is a huge benefit from capturing the patient's words...
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Relationship
Suki's support is extremely helpful and timely. Suki was very good with support when there were...
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Product
I don't know whether this is on Suki's radar, but it would be wonderful to have an AI assistant or...
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Operations
The implementation of Suki Assistant was easy. There wasn't a lot of learning that we had to do. It...
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Loyalty
After finishing our pilot of Suki Assistant, most of us decided it wasn't as good as we were...
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Loyalty, Value
If there is a physician or a specialty who is used to dictating, then Suki Assistant is probably...
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Relationship, Product
Suki sends a lot of stuff out. If we read it, then we know more, but there is a timeline thing with...
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Value
There is a flat fee, but I don’t give Suki a top score on us receiving our money’s worth because I...
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Loyalty
Depending on how Suki Assistant performs and the cost, I'm going to look at the market before the...
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Product
I was already doing same-day closures, so those are not any better with Suki Assistant, but things...
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Product
Regarding documentation accuracy, Suki Assistant sometimes makes things up that no one talked about....
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Product
I wish Suki Assistant would do stuff that I know Suki is working on. I would like a little more with...
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Relationship, Value
Suki is really good about proactively reaching out when they detect lags or issues. They are already...
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Product
Using Suki Assistant, my documentation of other ancillary topics was more representative of what was...
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Loyalty
We looked at a few other products and narrowed our choices down to Suki Assistant and one other...
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Loyalty
There could be a slightly better integration with a certain vendor's system. That is something that...
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Loyalty, Relationship, Product
Suki has worked very hard with integration. They have had meetings with other vendors. Our goal was...
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Loyalty, Product
I know that there are things that Suki is working on, like ambient ordering where we can order...
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Loyalty, Product, Value
It is hard for us to quantify the effect that Suki Assistant has had on burnout just yet, but our...
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Value
I haven't seen any nickel-and-diming from Suki. They have been pretty transparent and reasonable...
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Operations
Suki did some initial training, and then they provide some ongoing training and let us know about...
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Loyalty, Product
We have a couple of orthopedic surgeons who have been in the medical field for a long time. I don't...
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Operations, Value
I showed a few people Suki Assistant recently. I had them see what I did in the clinic, and they...
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Relationship
Suki has kept their promises so far, and their customer service has been amazing. They are always...
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Product
Suki Assistant could use some tiny tweaks, but it is really great. There are a few things here and...
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Product
Suki Assistant is good. I like it. I was using a different solution before, and when Suki Assistant...
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Loyalty
We sometimes receive odd emails from Suki about their pay structure. I don't know what those will...
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Relationship
Suki has kept their promises to us. They have told us about error possibilities, and I love...
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Relationship, Product
There have been a few times in the system where, once a note has been processed, the system has just...
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Relationship
Suki's support people respond to us quickly, but they don't respond to us right away. However,...
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Product
I would like to have the accuracy in Suki Assistant corrected because that is a big deal in case we...
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Operations
We did a few training sessions with the vendor in the beginning, but that was it. That initial...
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Product
The system should have offline memory storage so that information doesn't get lost and we don't have...
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Product
The system is working well, and it is integrated with our EMR. The things that Suki promised would...
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Product
With Suki Assistant, some tweaking has to be done to individualize notes because not everyone's...
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Relationship, Value
Overall, the system is great. It saves me so much time and helps with my workload. The support team...
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Product
The product could be a little more mental-health friendly. It feels like it is more for primary...
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Value
With Suki Assistant, we have improved same-day closure rates, and we are able to see extra patients...
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Operations
Suki’s training is really good. The onboarding process and the way we use Suki Assistant is very...
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Relationship
Suki is really great at being proactive. They message us inside the app and let us know when there...
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Relationship, Product
Suki does keep promises for the most part, but I have one big issue that they have not solved yet....
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Product
Suki Assistant needs to have the patient's name and room number so that it is easier to flow between...
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Product
I was the first person in our organization to do a beta test of Suki Assistant, and then I used a...
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Loyalty, Product
I saw Suki's system a few years ago, and it was terrible. But when AI came into the picture, one of...
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Loyalty, Product
We compared Suki Assistant to another product, and the other product wasn’t even close, especially...
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Loyalty, Product
I had a workflow that was working, and Suki tried to change my workflow. I found that their newer...
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Product
I love Suki's system. It has been life-changing for me. For my purposes, it works great. The notes...
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Product
Some of my colleagues choose not to use Suki Assistant because they can type 100 words a minute so...
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Product
Suki Assistant integrates into our EMR very effectively. There are some quirks, but for the most...
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Relationship
Suki Assistant can be a little glitchy sometimes, but any time we contact Suki's support team, they...
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Operations
Suki sent some of their people to us to do one-on-one training for Suki Assistant. Any time that we...
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Loyalty, Product
Suki recently added a Spanish version of Suki Assistant, so even though I don't speak Spanish, I can...
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Loyalty, Value
Suki Assistant is an AI technology that we can speak into like a dictation service, or there is an...
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Product, Value
The biggest thing that we have achieved with Suki Assistant is that it does save us quite a bit of...
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Loyalty, Product
I think Suki Assistant is still learning. It definitely has room for improvement. For example, Suki...
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Operations
For the initial training, someone from Suki came over and explained things in a way that was really...
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Relationship
Suki is always immediate with their support. Anytime I have a question or concern, it is really easy...
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Operations
Suki did a pretty good job with initial training because it was physical, shoulder-to-shoulder...
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Loyalty, Product
A few things that most people ask when we discuss using AI and Suki Assistant in our office is how...
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Product
Suki Assistant relies on our internet connection, so when the internet connection is working well,...
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Product
Suki Assistant and our EHR don't work together. They are two separate entities. I don't know whether...
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Loyalty
I am expecting that Suki Assistant will eventually have the option to do labs, medication refills,...
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Relationship
I don't know whether Suki keeps all their promises. Lately, I complained that I didn't hear back...
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Loyalty
We adopted Suki Assistant because of all our EHR-related problems. Providers were not able to keep...
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Product
One thing I like about Suki Assistant is that it does a really good job with the notes, especially...
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Loyalty, Product
Suki Assistant meets 50% of my goals. It captures the visit but requires a lot of editing. One...
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Loyalty
I'm not sure whether Suki Assistant is part of our long-term plans because the organization is...
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Product
Suki Assistant is easy to use. It captures a lot of the conversation, so when we go back to edit the...
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Relationship
I don't know Suki's vision. I don't know where they are going. They haven't shared any new visions...
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Relationship
Suki does alert us to potential problems, so I would rate their proactive service high. But I...
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Loyalty, Product
The app is okay, but it could be a lot better. I don't like the app. I think Suki has a lot to do to...
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Value
Suki Assistant definitely has a lot better value than comparable solutions. I'm not fully involved...
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Relationship, Operations
Suki did a really good job with the initial training. Suki has actually been really supportive and...
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Product, Value
At a high level, I do think I spend less time in my notes. It is difficult to say how my...
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Loyalty
The product has a bit more to be developed, but Suki is really moving forward in doing things and...
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Product, Value
In the short time that we have been piloting Suki Assistant, our documentation accuracy has...
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Operations, Product
A lot of people who were interested in an ambient speech solution were offered Suki Assistant when...
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Loyalty, Product
When I read the providers' notes, they seem to really like Suki Assistant. The feedback from my...
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Relationship, Product
Oftentimes when the client is talking about a diagnosis of a family member or a friend, Suki...
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Operations
I did training through a video app. We had one of the Suki technicians come out when we first...
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Relationship
There is a chat for support. I was having a lot of problems with Suki Assistant not recording...
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Loyalty, Product
There are pros and cons to both ambient tools we piloted. The suggested Medicare HCC coding that...
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Product
The microphone for Suki Assistant can just be a cell phone, and users just have to have the Suki...
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Loyalty, Relationship, Product
I score Suki a point lower on the functionality meeting our needs, but this is not fair to Suki...
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Product
We have seen an increase in E/M coding and therefore reimbursement because Suki Assistant is...
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Relationship
There are so many reasons why Suki’s executive involvement is a top score. I am on a first-name...
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Relationship
We don't ever have to use Suki’s phone and web support. When we need support, we reach out to people...
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Relationship
Suki has been an absolutely phenomenal partner. I have many years of vendor relationship experience,...
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Loyalty
When we first reached out to Suki for a pilot, we also reached out to another vendor. Suki said...
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Product, Value
I would 100% buy Suki Assistant again. A big part of it is that we are seeing a tangible ROI and...
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Product
The notes from Suki Assistant go right into our EHR. We are highly against copying and pasting as an...
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Product
Sometimes Suki Assistant won't catch a medication spelling, but there are errors only with that type...
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Relationship, Product
We have had some hiccups recently. Suki may be growing a little fast, but there was just one time...
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Relationship, Product
Suki keeps changing the language model. One of my doctors noticed that Suki Assistant wasn't doing...
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Operations
Suki’s implementation service was very white-glove, and I appreciated that greatly. Also, the...
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Loyalty
We looked into Suki Assistant because our EMR vendor told us to, and we found that it was cheaper...
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Product
The most important lesson we have learned with Suki Assistant is that our Wi-Fi is our problem. When...
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Loyalty, Product
We had doctors who had notes that hadn't been completed for months, but with Suki Assistant, we...
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Loyalty, Relationship, Product
Suki Assistant meets what Suki said it was going to do, and the vendor has been super flexible. We...
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Relationship
I'm not always impressed with the customer service I get when I have a problem with Suki. They are...
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Operations, Product, Value
I would love to say that Suki Assistant is just incredible and that there is a decrease in the time...
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Value
We are using Suki Assistant for more doctors than we are paying for, so Suki absolutely avoids...
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Relationship
I have had to use Suki’s support team a couple of times, and they have been great. Suki has been...
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Product
The patient instructions are good. However, the issue I have with them is they take timing because...
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Product
Sometimes Suki Assistant’s documentation accuracy is spot-on excellent. Other times, it misses...
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Loyalty
There are probably some people who are going to be late adopters or who are a little hesitant about...
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Loyalty, Product
I love how Suki Assistant is integrated with our EHR system. It is very well integrated in terms of...
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Product
Another ambient speech solution that I used in the past did a much better job because Suki Assistant...
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Operations
Suki helped us with our implementation. They recognized their limitations, and they were up front in...
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Product
Suki Assistant is a really good product. I have found that because Suki Assistant's notes are so...
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Loyalty, Product
Suki has improved the system's workflow, but because the system is a little bulky in terms of...
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Relationship
Suki's customer support is sometimes a bit slow. It sometimes takes the vendor's support people an...
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Product
Oftentimes, days or hours before a visit, I would like to be able to begin to talk and have that...
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Loyalty, Product
When an organization goes from having nothing to having something, they will go through a honeymoon...
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Product
The total time we spend with our documentation is actually about the same with Suki Assistant. I...
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Product
I like that Suki Assistant is able to distill down the pretty complex, wide-ranging, and sometimes...
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Relationship
The thing that really sets Suki Assistant apart is that every so often there will be an outage for...
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Product, Value
Suki Assistant has impacted documentation time in a highly positive way. I am fairly efficient in...
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Loyalty, Value
The product really improves our workflows. Usually, I have my phone app right next to the computer...
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Loyalty, Product
The solution's learning curve is impressive. Over the past few months, the system's dictations have...
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Operations
The system's training was great. When I was onboarded to the device, I had someone from Suki take me...
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Product
Our notes are automatically uploaded into our EHR. With integration, sometimes I am too fast, and I...
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Loyalty
Our adoption of Suki Assistant is minor. Most people still use either human scribes or another...
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Relationship
Suki’s support has a slight edge over other vendors we use. In terms of the overall quality of the...
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Product
We got the version of Suki Assistant that is on everyone's desktop, so every physician has access to...
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Operations
Suki Assistant is a pretty self-explanatory tool, although there probably are some nuances and best...
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Relationship
Suki is very responsive. Their customer service people respond usually within a few minutes, even...
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Loyalty
In an ideal world, and I know that Suki is hopeful that this will happen in the future, the next...
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Product, Value
The accuracy of Suki Assistant has improved significantly over time. Initially, there were some...
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Product, Value
The solution is definitely a way to help physicians feel more satisfied and reduce burnout. On...
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Relationship
Suki Assistant's greatest strengths are that it is an innovative technology and that the company and...
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Loyalty, Relationship, Product
As an organization, we are seeing some improvements in documentation overall with Suki Assistant,...
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Loyalty, Relationship
We had a prior relationship with Suki before they were doing the AI assistant, and so that is part...
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Product
Integration with Suki is a little under development, but it is probably happening as quickly as it...
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Product
There is a scope that Suki is trying to stay in, and that scope gets really gray in terms of things...
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Product, Value
With Suki Assistant, we see improved workflow in terms of our timely ability to do things like...
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Loyalty, Product
I have managed just about every specialty of physician that exists, and I have never seen a singular...
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Operations, Product
I have implemented a lot of platforms, software, and workflows over the years, and Suki Assistant...
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Product
For some of our physicians, I have heard them comment on Suki Assistant being too verbose, and they...
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Relationship
Suki’s support team is very quick to respond, and we have really good connectivity with some of...
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Loyalty, Product
One area we are continuing to struggle with Suki Assistant is developing metrics for us to measure,...
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Loyalty
There is a halo effect to Suki Assistant. Physicians don't often like change, and it is easier for...
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Loyalty, Value
We have a range of providers ranging from new providers right out of school who are totally on board...
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Product
The documentation accuracy with Suki Assistant is very good. It is more accurate than other...
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Product, Value
Currently, we don't have enough evidence to truly quantify that Suki Assistant helping with...
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Value
I love Suki Assistant. If the internet isn't working or something, I am upset when I can't use the...
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Loyalty, Relationship
Suki helped us work out kinks with Suki Assistant before we went live. From the beginning,...
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Relationship
Suki has the best tech support. We can either get on the app or send an email, and they respond...
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Product
Suki Assistant is integrated with our EHR. There are other things we can do with it, like...
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Loyalty, Product
The biggest thing with Suki Assistant is that it is one thing to create a visit note but another...
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Product, Value
One thing that contributes to an improved workflow with Suki Assistant is how willing our staff...
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Product
One of our providers had an encounter with Suki Assistant when a patient told this provider about a...
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Relationship
We have had a super good experience with Suki. They are a very agile organization, and their...
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Product
Suki Assistant has allowed me to construct patient plans that get printed on the patient's visit...
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Operations
Suki had a webinar for training; it was acceptable. I have been recommending Suki to others.
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Product
Suki needs to deliver on the order and coding side. If someone is considering Suki Assistant, they...
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Relationship, Product
Providers need to facilitate Suki Assistant. I used to tell the patients we were going to be...
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Loyalty
Our organization landed on Suki as a vendor because they had a deal with Suki; I did not...
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Operations
If my organization were to cut funding for Suki Assistant, I would find a way to pay for it myself....
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Relationship
I have had to reach out to Suki a couple of times for issues or ideas that I had to improve the...
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Loyalty, Product
I think this is just Suki building the database for Suki Assistant, but medication names are one...
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Loyalty, Product
The clinicians who do use Suki Assistant are very happy with it, so I would anticipate that we will...
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Product
I really like Suki Assistant. It has a conversational tone instead of just creating a bullet-point...
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Relationship
I would rate Suki's support as being higher than the top of the scale. Suki is very responsive....
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Loyalty, Product
I am waiting for better integration between Suki Assistant and our EHR. When we went live with the...
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Loyalty, Product
Suki Assistant's documentation accuracy falls short, particularly with medication names and...
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Operations
Suki sent several people out for our implementation. Those people worked alongside our own IT...
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Product, Value
Suki Assistant has definitely decreased burnout. I am very happy with that. I was already getting my...
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Relationship, Product
We have discovered some connectivity issues with Suki Assistant; there have been some stability and...
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Operations
The customer success team, the initial training, and the ongoing transparency have been deciding...
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Loyalty, Product
We like to have a tight integration at our organization; that was our second or third bullet point...
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Relationship
Suki is very responsive and really takes our feedback. I have had lots of conversations with them...
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Relationship
On both the mobile application and the browser version of Suki Assistant, the customer support staff...
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Product, Value
I would like to see more tangible time improvement from using Suki Assistant. Qualitatively, our...
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Value
I don't know why people wouldn't look at Suki. They are a smaller organization, but they are very...
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Product, Value
We have definitely seen decreased burnout and less cognitive burden from using Suki Assistant. It...
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Product
Suki Assistant integrates super well with our EMR. I record conversations on my phone and then...
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Product
An outcome of using Suki Assistant is building that provider-patient dialogue and relationship. In...
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Relationship, Product
Suki is on it. They send us texts and everything else. There is a text within the app, and when we...
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Loyalty, Relationship
Suki is willing to listen. They are always creative and coming up with impressive solutions. The...
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Product, Value
I would rate Suki Assistant highly for the solution’s impact on documentation time. It has been...
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Loyalty, Product
Suki Assistant is very noninvasive. It is simple to use. I walk in the room, tell the patient that...
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Relationship
Suki’s support team is very quick and prompt to fix things. I have only contacted their IT people,...
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Relationship, Operations
I wouldn't say that Suki is proactive. It would be helpful if Suki proactively scheduled follow-ups....
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Product
I would like to be able to add orders or have the system line up orders for me based on the...
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Value
I proselytized and tried to convince everybody to use Suki Assistant, so I really pushed all my...
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Operations
I got a great deal, but I just wish we had more money to be able to get Suki Assistant for...
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Loyalty, Product
Suki Assistant is not as effective in the inpatient environment today as I would like it to be. It...
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Relationship
Overall, Suki is doing a fantastic job with customer service, particularly compared to my experience...
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Product, Value
With Suki Assistant, we have seen happier providers, so decreased burnout is an outcome we have...
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Product, Value
The notes that Suki Assistant generates are better organized than another vendor we use. In terms of...
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Loyalty, Product
The inaccuracy of much of the documentation on the acute care side of Suki Assistant stems from the...
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Product
I recommend Suki Assistant to everyone to try out. The caveat is that the system depends on how...
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Product, Value
Suki Assistant is very easy to use. I essentially don't need to worry about documenting anymore. The...
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Relationship, Operations
Suki’s implementation had hands-on, face-to-face meetings. Someone came around and talked with us...
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Relationship, Product
There are a couple of upgrades I have noticed where I have had to restart the app a few times. I...
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Product
Suki Assistant doesn't integrate. I think the problem is more on our EMR vendor's side than Suki's...
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Loyalty
One of our doctors was keeping an eye on dictation software. Within the last couple of years, a lot...
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Loyalty, Product
The conversational AI within Suki opens up the ability to do way more than just documentation. I...
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Loyalty
We evaluated other companies objectively. Where Suki separated themselves from the others was that...
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Relationship, Value
Suki has been fantastic. I would give their support a 10 if I could. With Suki Assistant, we have...
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Loyalty
Suki is not as far along with the revenue cycle portion, but our CEO did not want to do a...
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