Helios UV-C System Commentary
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Subject Expert
Kyle Chilton
Consultant
KLAS Consultant - Kyle Chilton
 
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User Commentary

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Director

Relationship, Product, Value

I really like that the Helios UV-C System has three pieces and three different towers to use. That...

Jun 2023
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Director

Product

The only issue we have had with Surfacide is that there is a lot of technology that goes along with...

Jun 2023
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Director

Value

There is no nickel-and-diming with Surfacide, and they don't overcharge us.

Jun 2023
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Director

Relationship

There could be more communication or assistance from the vendor. Surfacide gave us everything, and...

May 2023
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Director

Operations

If someone is looking at the Helios UV-C System, they should ensure the vendor provides a lot of...

May 2023
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Director

Product

There is no interoperability between Surfacide's product and our EMR, so that is an opportunity for...

May 2023
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Director

Product

The Helios UV-C System has some benefits, but it takes a while to set up. If there could be a way to...

May 2023
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Director

Value

We can upgrade the system, but that costs money. Surfacide has brand new things, but we haven't used...

May 2023
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Director

Relationship

Surfacide has had some turnover. Our area representative has left, and the person filling in for...

May 2023
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Director

Product

One thing that is nice about Helios UV-C System is the ability to split units up and do individual...

May 2023
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Director

Value

The vendor has some good ideas and some things on the horizon that haven't been implemented yet. I...

May 2023
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Director

Product

I rated ease of use lower because of compatibility issues. Sometimes we have problems with Wi-Fi...

Apr 2023
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Director

Relationship, Value

If I were talking to a friend about Surfacide, I would tell them about the amount of time that it...

Apr 2023
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Director

Product

Some of the complaints from my staff are that Helios UV-C System is cumbersome to transport because...

Apr 2023
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Director

Loyalty, Relationship

I appreciate what Surfacide is doing. I have seen a lot of companies start out with strong customer...

Apr 2023
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Director

Product

I like how the Helios UV-C System measures a room. I also like the online portal. It is reliable and...

Apr 2023
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Director

Loyalty, Product

I don't know what the future holds for the Helios UV-C System. I looked at a product recently that...

Apr 2023
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