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User Commentary
Relationship, Product, Value
I really like that the Helios UV-C System has three pieces and three different towers to use. That...
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Product
The only issue we have had with Surfacide is that there is a lot of technology that goes along with...
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Value
There is no nickel-and-diming with Surfacide, and they don't overcharge us.
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Relationship
There could be more communication or assistance from the vendor. Surfacide gave us everything, and...
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Operations
If someone is looking at the Helios UV-C System, they should ensure the vendor provides a lot of...
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Product
There is no interoperability between Surfacide's product and our EMR, so that is an opportunity for...
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Product
The Helios UV-C System has some benefits, but it takes a while to set up. If there could be a way to...
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Value
We can upgrade the system, but that costs money. Surfacide has brand new things, but we haven't used...
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Relationship
Surfacide has had some turnover. Our area representative has left, and the person filling in for...
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Product
One thing that is nice about Helios UV-C System is the ability to split units up and do individual...
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Value
The vendor has some good ideas and some things on the horizon that haven't been implemented yet. I...
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Product
I rated ease of use lower because of compatibility issues. Sometimes we have problems with Wi-Fi...
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Relationship, Value
If I were talking to a friend about Surfacide, I would tell them about the amount of time that it...
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Product
Some of the complaints from my staff are that Helios UV-C System is cumbersome to transport because...
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Loyalty, Relationship
I appreciate what Surfacide is doing. I have seen a lot of companies start out with strong customer...
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