AutoPharm Enterprise
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Service and Support
Our equipment from Swisslog Healthcare hasn't failed us, but sometimes, we don't get the information...
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Relationship
We have had a bit of a communication issue with Swisslog Healthcare. They aren't as personable as...
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Functionality and Upgrades
The product has been very reliable up until recently. We had issues where it incorrectly filled an...
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Relationship
Swisslog Healthcare is good but not great when it comes to keeping promises.
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ROI / Cost (care and feeding)
Swisslog Healthcare has been awesome about avoiding charging us for every little thing. I do not...
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Technology
One time, I thought we needed to get a new piece of machinery, so we looked at the market. We did...
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Other Observations & Comments
Swisslog Healthcare is responsive when we need support, but the vendor is slow to find resolutions.
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Future Outlook
We are eliminating AutoPharm Enterprise and switching to a different inventory management system....
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Functionality and Upgrades
We can customize naming conventions and things like order details that we want in the system. We can...
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Technology
AutoPharm Enterprise crashes and freezes with a higher frequency than I would expect. A lot of...
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Service and Support
I would like the vendor’s customer service team to be faster and more knowledgeable. There have been...
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Relationship
I would not buy from Swisslog Healthcare again. We purchased the product from a different company,...
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Service and Support
One of the biggest problems occurs whenever we call the support team. We have learned that we can...
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ROI / Cost (care and feeding)
The reporting functionality in Taylst's system has never been very good. The vendor comes out with...
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Service and Support
I have one person from Swisslog Healthcare that has always been very helpful, and that is who I...
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Future Outlook
We are moving away from AutoPharm Enterprise. We acquired the product when it was Talyst and have...
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Service and Support
Swisslog Healthcare has tried to be responsive to us when we have asked for changes. Swisslog...
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Relationship
AutoPharm Enterprise seems to be a product that Swisslog Healthcare runs, but the vendor needs to...
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ROI / Cost (care and feeding)
We saw a good reduction in errors when we implemented the product. I would say we have received our...
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Technology
At this point, I don’t think Swisslog Healthcare is as forward thinking with the solution as they...
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Functionality and Upgrades
Since the vendor became Swisslog Healthcare, the service and the updates to the software have...
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Future Outlook
AutoPharm Enterprise is basic and doesn’t offer a lot of things that we might want to do, such as...
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Functionality and Upgrades
There have been some positive incremental changes and increased versatility now that we are using...
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Technology
Overall, AutoPharm Enterprise has been a good product. The actual carousel is easy to use.
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Technology
We have definitely had some issues with the product. The software is archaic, and the packaging...
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Functionality and Upgrades
AutoPharm Enterprise is a workhorse. It is not fancy or extravagant. Not much has changed over the...
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Functionality and Upgrades
The only suggestion I have for Swisslog Healthcare is to make it possible to get more out of their...
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Relationship
There are some things Swisslog Healthcare charges for that I wish they didn't. The carousels come...
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Service and Support
Swisslog Healthcare is pretty good at preventative maintenance and making sure things are working,...
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Implementation and Training
The online training for Swisslog Healthcare’s new packager was not very good. The vendor came in...
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Relationship
The executive level involvement has been a little different since the company switched to Swisslog...
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Service and Support
I haven't been super happy with Swisslog Healthcare's support recently. Their equipment support has...
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Service and Support
Swisslog Healthcare's biggest proactive service is their maintenance of carousels. They do a really...
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Implementation and Training
The system is pretty intuitive. The vendor sent us a great on-site support expert for our initial...
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Interfacing and Integration
The vendor doesn't have a web-based platform. I think that they have another solution that is...
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Functionality and Upgrades
The system's reports could be improved to a degree. Some of its reports are very intuitive and easy...
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Functionality and Upgrades
I use the system's reports, and I would like other people to be able to share my experience with...
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Functionality and Upgrades
The latest upgrade for AutoPharm Enterprise helped to clear up several bugs that we had seen in the...
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Service and Support
For small issues, Swisslog Healthcare does respond pretty quickly. But for bigger issues, they seem...
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Service and Support
The vendor either is busy or doesn’t have enough people on their support team. The tickets that we...
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Relationship
We have good relationships with the upper management at Swisslog Healthcare. If we ever do need to...
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Functionality and Upgrades
We are definitely due for an upgrade to the system. I am knocking on wood because the system is...
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Functionality and Upgrades
The reporting side of the system is not user friendly. If we download a report, all the lines are...
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Service and Support
Getting ahold of the support staff can be a challenge. We have had to do some things, and the vendor...
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Future Outlook
We are going to move away from Swisslog Healthcare and move to a different vendor. A big piece of...
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Relationship
Swisslog Healthcare bought Talyst, and now we really haven't had a lot of communication with the...
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Functionality and Upgrades
AutoPharm Enterprise helps us with our inventory system and with obtaining detailed transaction...
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Service and Support
The area that lags is definitely the vendor's customer support. Sometimes, there are certain things...
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Service and Support
I think there is no field technician that comes in for AutoPharm Enterprise. There is preventative...
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Future Outlook
We have been working on a few bugs in the system since our last upgrade. Thankfully, the vendor has...
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Relationship
Swisslog Healthcare acquired the software from Talyst. I don't think the solution is part of...
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Functionality and Upgrades
AutoPharm Enterprise is always promoted as having the best automation out there, but when we got in...
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Functionality and Upgrades
We haven't integrated anything beyond what we did when we first started with the system, but it...
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Functionality and Upgrades
The product is good. It makes things simple and easy for end users. We have a lot of people at our...
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Other Observations & Comments
I would tell others who are considering the system to look around first and see what else is out...
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Service and Support
The vendor's support is good. Their people always get back to us when we need them to. We may not...
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Service and Support
Swisslog Healthcare's support teams are absolutely proactive. If there is an issue, then they will...
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Other Observations & Comments
I used the system at my previous organization. It wasn't great, but it was okay. I would consider...
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ROI / Cost (care and feeding)
I believe the vendor does avoid charging for every little thing. Things have been fine, and we...
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Implementation and Training
During the implementation, there were delivery challenges due to the pandemic. The vendor wasn’t...
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ROI / Cost (care and feeding)
I would recommend the product, and I am very satisfied with it. The system gives us the capability...
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Technology
The hardware of the system really needs to be aligned with the frequency of use for the hospital....
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Relationship
The vendor has kept their promises. I have been very happy with the customer service. We can pretty...
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