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AutoPharm Enterprise Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Interfacing and Integration
The system is a workhorse. It does exactly what we expect it to do. It interfaces well with our EMR...
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Manager
Future Outlook
We don't have many updates. I don't know whether that is because of the merger. There was a down...
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Manager
Functionality and Upgrades
The system does everything that we need it to. We use the packager as well as the labeler, and we...
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Manager
Technology
The system is really reliable. We have had some downtime, but the vendor has really stepped up from...
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Manager
Win/Loss - Why they were selected (by current clients)
We are going to be updating soon because our carousels are old and at the end of life. We looked at...
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Manager
Technology
Swisslog Healthcare doesn't have anything to do with COVID-19. The machine functions as it is...
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Manager
Service and Support
The vendor has done well at supporting us. They come in every few months, and they do a great job....
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Manager
ROI / Cost (care and feeding)
Swisslog Healthcare is good about not charging for every little thing. Everything is included under...
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Manager
Service and Support
In terms of the COVID-19 crisis, I know that we had a bunch of devices that we needed to place in...
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Manager
Other Observations & Comments
We get charged for whatever is in the contract. With Swisslog Healthcare, we only have a couple of...
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Manager
Interfacing and Integration
We don't have integration with AutoPharm Enterprise. I don't know whether integration is planned in...
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Manager
Service and Support
The vendor could do more training or provide us with better error resolution. When our staff members...
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Manager
Other Observations & Comments
If someone asked me about AutoPharm Enterprise, I would say that it is very useful and that we...
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Manager
Functionality and Upgrades
Things have been going really well since we implemented the product. We have gained a lot of...
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Manager
Functionality and Upgrades
I wish there were more of a static inventory or mobile solution for the computers. We are a little...
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Manager
Other Observations & Comments
I can call the vendor to open tickets or ask questions, but as a new user, there are some IT...
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Director
Future Outlook
AutoPharm Enterprise is an old program. It is not modernized or web based. It does a fine job of...
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Director
Future Outlook
Now that Swisslog Healthcare has acquired Talyst, there are some growing pains with merging the two...
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Director
Functionality and Upgrades
I have never really been trained. The system was live before I started working at my organization....
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Director
Relationship
We can get through to the executives, but I don’t really see any of the executives. I don’t think...
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Director
Technology
We have gotten our money’s worth with Swisslog Healthcare. I would recommend them. They have been...
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Director
Other Observations & Comments
We haven’t had an issue with Swisslog Healthcare during the COVID-19 crisis. I am sure that they...
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Director
Functionality and Upgrades
It has been a while since we upgraded with Swisslog Healthcare. We haven't had a problem with them....
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Director
Other Observations & Comments
Swisslog Healthcare doesn’t really have ongoing training because there isn’t much to train on. The...
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Manager
Service and Support
In terms of how Swisslog Healthcare has supported us through COVID-19, they have checked in on us...
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Manager
ROI / Cost (care and feeding)
I think I would buy the system again if the decision were up to me. Swisslog Healthcare doesn’t...
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Manager
Service and Support
Swisslog Healthcare comes out to do our preventive maintenance. They have walked me through issues...
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Manager
Implementation and Training
The training is very good. I actually know a few more things than even some of Swisslog Healthcare’s...
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Manager
Interfacing and Integration
AutoPharm Enterprise is a little difficult because our HIS is ancient. Swisslog Healthcare has...
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Manager
Functionality and Upgrades
AutoPharm Enterprise is really good at driving tangible outcomes. We have recommended it to other...
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Director
Functionality and Upgrades
The Swisslog Healthcare carousel is a piece of "!#$%&". In the last year, we have probably had no...
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Director
Service and Support
The majority of the problems that we have had are based on the carousels' hardware. The software is...
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Director
Service and Support
Based on my experience, I can say with almost clear certainty that our health system would not get...
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Director
ROI / Cost (care and feeding)
I would only buy Swisslog Healthcare again if the product were free. One of my facilities went live...
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VP/Other Executive
Relationship
We are currently evaluating whether the product is part of our long-term plans. I don’t want a...
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VP/Other Executive
Service and Support
When it comes to the vendor training their own staff, the vendor has sent untrained technicians to...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor does avoid charging for every little thing. We pay a ton for the service already, so the...
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VP/Other Executive
Service and Support
The vendor is not good at coordinating preventive maintenance. For example, we had someone come...
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VP/Other Executive
Functionality and Upgrades
Our end users find the system very easy to use. The tool really doesn’t require a lot of training,...
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VP/Other Executive
Functionality and Upgrades
The carousel works just fine, but our AutoPack is junk. I want a new one because ours is a lemon; it...
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VP/Other Executive
Interfacing and Integration
When it is working, the system does a good job of supporting our integration goals. I really like...
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VP/Other Executive
Functionality and Upgrades
The company doesn’t communicate at all, so I don’t know that any upgrade has really enhanced the...
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VP/Other Executive
Service and Support
I would rate the ongoing support low. The vendor requires us to limp along on the phone for way too...
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VP/Other Executive
Functionality and Upgrades
The product is excellent. Talyst did a great job with it. Since Swisslog Healthcare bought it, they...
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VP/Other Executive
Implementation and Training
We are still learning how to use the system; we have had to self-learn. The ability to properly...
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VP/Other Executive
Service and Support
I would like to see Swisslog Healthcare maintain their pecking order of priorities when we have...
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VP/Other Executive
Relationship
The vendor's executive involvement is minimal. I don't really talk to the heads of the company like...
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Manager
Service and Support
We had real problems getting the system to be helpful. On the integration side, I have worked with...
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Manager
Service and Support
We have had a pretty good experience working with Swisslog Healthcare when we have been putting...
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Manager
Service and Support
A couple of years ago, Swisslog Healthcare was definitely struggling, but they have improved. When...
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Manager
Other Observations & Comments
There have been some things that we have needed to do that would have put Swisslog Healthcare in a...
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Manager
Service and Support
AutoPharm Enterprise is not being supported as well as it could be. I feel like there is an...
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Manager
Technology
Swisslog Healthcare's technology is lagging. I don't feel like the overall functionality of the...
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Manager
Service and Support
In terms of proactivity, Swisslog Healthcare used to be like clockwork. Every few months, they were...
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Director
Functionality and Upgrades
Swisslog Healthcare needs to work on getting some things updated to where we are today. I don't know...
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Director
Relationship
Swisslog Healthcare’s executives talk to me quite a bit, but I don’t know what the system's new...
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Director
Other Observations & Comments
The quality of the product is hard to rate because there are so many arbitrary factors. The system...
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Director
Relationship
Integration from Swisslog Healthcare is low. They promised a lot, but they didn’t fulfill all of...
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Analyst/Coordinator
Service and Support
We just did an upgrade with the vendor, and they have been very helpful and accommodating. Getting...
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Analyst/Coordinator
Other Observations & Comments
We would like to have an active directory, and that is something the vendor is working on. With an...
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Director
Interfacing and Integration
I like the product's ability to interface with different vendors' cabinets. The filling of the...
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Director
Functionality and Upgrades
One thing I am struggling with is the reporting tool. The newer version of the product has a...
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Director
ROI / Cost (care and feeding)
Talyst avoids charging for every little thing. They charge us a little for updating the software.
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Director
Relationship
Swisslog Healthcare keeps their promises pretty well. They have never missed delivering something...
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Director
ROI / Cost (care and feeding)
Talyst avoided charging for every little thing, but Swisslog Healthcare is a different animal. I...
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Director
Future Outlook
Currently, we aren't on the latest version of the product. We would like to move to the latest...
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Director
Technology
We are in a steady state with the system. We redesigned our pharmacy with carousels in mind, and the...
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Director
Functionality and Upgrades
We have a rolling shelf and storage capacity. The system gives us some safety with barcodes, but it...
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Director
Service and Support
We have a support person who is helpful and who will do whatever we need. If something breaks or...
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Director
Functionality and Upgrades
Talyst used to be the carousel provider of choice for a certain vendor, but then that vendor bought...
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Director
Functionality and Upgrades
Swisslog Healthcare doesn't have cabinets, so they are always going to be behind the eight ball when...
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Director
Other Observations & Comments
It is easier to keep the Swisslog Healthcare system now because we already have it, but if I were...
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Manager
ROI / Cost (care and feeding)
The vendor charges us for a bit of everything because they are for profit. I think things are very...
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Manager
Functionality and Upgrades
Swisslog Healthcare’s carousels are good for small places but not for big hospitals. The carousels...
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Director
Interfacing and Integration
AutoPharm Enterprise works really well with other systems. It is vendor agnostic. It is the software...
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Director
Functionality and Upgrades
The negative about the system is its reporting. It has great data, and the data looks beautiful when...
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Analyst/Coordinator
Relationship
There are still no improvements. We are still frustrated in terms of lack of follow-through and...
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Director
Future Outlook
I am stuck using AutoPharm Enterprise against my will. We have entered into a purchase agreement to...
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Director
Functionality and Upgrades
The solution needs to be a lot more user friendly than what it currently is. The user interface is...
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Director
Technology
The vendor is coming out with an enterprise version of AutoPharm Enterprise, but there is no...
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Director
Relationship
Ever since Swisslog acquired Talyst, we have had a lot of problems. We still don't have a customer...
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Director
Functionality and Upgrades
In every meeting, we hear that Swisslog is working on something. Then the computer just locks up and...
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Manager
Service and Support
The cabinets are maintained by a field engineer who is very conscientious and dedicated to his job....
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