AutoPharm Enterprise Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty, Product

There is some back-and-forth about moving to a different product because the rest of the enterprise...

May 2024
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Director

Culture, Value

I don't always love the pricing structure for AutoPharm Enterprise, but I don't get any charges...

May 2024
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Director

Product

It would be nice if AutoPharm Enterprise weren't based on the devices. One thing that is really nice...

May 2024
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Director

Operations

There isn't really any additional training with Swisslog Healthcare, and they are way behind on the...

Mar 2024
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Director

Product

AutoPharm Enterprise is super easy to use, but we have had a lot of problems with our packaging part...

Mar 2024
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Analyst/Coordinator

Relationship

The support team from Swisslog Healthcare is pretty good. They take care of us really quickly if we...

Mar 2024
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Manager

Relationship

Swisslog Healthcare has changed their help desk. We used to wait 45 minutes to an hour until someone...

Feb 2024
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Director

Product

Swisslog Healthchare’s system has great data. The downside is the data is really hard to get. The...

Oct 2023
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Director

Loyalty, Product

We have had the product for a long time, and it has just kept going.

Oct 2023
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Manager

Relationship

There is a person from Swisslog Healthcare who comes every year, and they are excellent. They come...

Sep 2023
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Manager

Relationship

When something isn't right, it would be nice to have emails or phone calls in advance to let us...

Sep 2023
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Manager

Product, Value

AutoPharm Enterprise is transparent for counts. We can either be right at the system or log in...

Sep 2023
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Manager

Relationship

I don't use a lot of the reports in AutoPharm Enterprise because the system takes a long time to...

Sep 2023
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Manager

Operations

We don’t have training from Swisslog Healthcare. We figure things out and train ourselves.

Sep 2023
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Manager

Loyalty

We have looked at competitors, but we really like AutoPharm Enterprise because it allows all my...

Jul 2023
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Manager

Value

There haven't been any charges as we have reached out to Swisslog Healthcare for something with the...

Jul 2023
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Manager

Operations, Product

When we did the software upgrade, we didn't have any problems, and I know there was some one-on-one...

Jul 2023
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VP/Other Executive

Culture, Operations, Product

Swisslog Healthcare stuck us on an interface, and we weren't happy. Trying to get into the system is...

Jun 2023
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VP/Other Executive

Relationship

We don’t have much involvement with Swisslog Healthcare. We don’t really hear much from the vendor....

Jun 2023
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Director

Culture, Value

Most of our costs are incorporated with the cost of the product, and that is helpful.

Jun 2023
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Director

Loyalty

One reason we decided to move away from AutoPharm Enterprise was that we had a different vendor’s...

Jun 2023
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Director

Loyalty, Relationship

We decided to switch away from AutoPharm Enterprise because our customer service was complete trash....

Jun 2023
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Director

Loyalty

Our project manager from Swisslog Healthcare is fantastic. If that person ran the company, we would...

Jun 2023
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