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User Commentary

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Manager

From what I have seen, Swisslog Healthcare’s training is pretty good. Other vendors have a whole...

Aug 2021
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Manager

I like the product’s format. I also like working with Swisslog Healthcare’s packager.

Aug 2021
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Manager

AutoPharm Enterprise isn't part of our long-term plans. We want to switch over to another resolution...

Aug 2021
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Manager

Swisslog Healthcare mostly keeps their promises, but there are a few important things that they...

Aug 2021
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Manager

I like having access to the solution's data. AutoPharm Enterprise gives us access to a database, and...

Aug 2021
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Manager

We tried to do an upgrade for the solution a while ago, and I spent months emailing our sales...

Aug 2021
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Director

I honestly can't recall the last time we did a Swisslog Healthcare implementation, but the...

Aug 2021
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Director

We are getting rid of AutoPharm Enterprise, and that is largely due to dissatisfaction with the...

Aug 2021
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Manager

I am not aware of any training that Swisslog Healthcare provides. I have never known training to be...

Aug 2021
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Director

I like AutoPharm Enterprise's ability to integrate with other systems. The product integrates with...

Aug 2021
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Director

AutoPharm Enterprise is a good, user-friendly product. Our staff members love it. It is good at...

Aug 2021
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Manager

We have no problem with AutoPharm Enterprise integrating with some of our systems. However, it does...

Aug 2021
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Manager

AutoPharm Enterprise is user friendly. The software is reliable and has always worked for us.

Aug 2021
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Director

Our implementation went really well. The only issue that we really had was with availability. That...

Aug 2021
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Director

The solution works the way that it was promoted to work, and it does what it is supposed to do....

Aug 2021
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Director

Swisslog Healthcare does a very good job with integration. They work well with all of our systems. I...

Aug 2021
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Director

Swisslog Healthcare has minor hiccup every once in a while, but they are on top of things. Their...

Aug 2021
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Director

Reporting has been a struggle with the solution in the past. Swisslog Healthcare has some new...

Aug 2021
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Director

Swisslog Healthcare isn't good at communicating about software updates. That is one thing that they...

Aug 2021
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Director

We don't have to deal with Swisslog Healthcare's executives very much. The system is pretty smooth....

Aug 2021
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Director

A while ago, we brought in some new carousels to replace our old ones, and it was actually cheaper...

Aug 2021
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VP/Other Executive

AutoPharm Enterprise is great. It provides a lot of perpetual capabilities for our tracking our...

Aug 2021
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VP/Other Executive

The big thing with AutoPharm Enterprise is that the staff education is most critical in getting them...

Aug 2021
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VP/Other Executive

Talyst had very good customer service and was a smaller company. Swisslog Healthcare is still...

Aug 2021
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VP/Other Executive

There is a lot of indecision within Swisslog Healthcare about whether they are going to continue...

Aug 2021
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VP/Other Executive

Swisslog Healthcare has put in good effort in training us. I don't see any really big deficiencies...

Aug 2021
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Manager

Swisslog Healthcare has kept their promises, but they have not been proactive in helping us. One of...

Aug 2021
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Manager

The vendor executives are not present. The only way they seem to engage with us is when they are...

Aug 2021
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Manager

The product is pretty easy to use. We have kept AutoPharm Enterprise and used it so much over the...

Aug 2021
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Manager

Because of the status of our carousel, Swisslog Healthcare is only willing to go to a month-to-month...

Aug 2021
||
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Manager

In terms of COVID-19 and other situations where we have had to bring in additional inventory, assign...

Aug 2021
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Manager

One of the challenges we have had with AutoPharm Enterprise has been the ability to customize user...

Aug 2021
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Manager

The ability to get meaningful reports from AutoPharm Enterprise is a bit of a challenge. We can...

Aug 2021
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Manager

We don’t get any training from the vendor. The training is all internally developed.

Aug 2021
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Manager

Some of the challenges we face with integration are really the result of the vendor’s ability to...

Aug 2021
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Analyst/Coordinator

There really is not any training from Swisslog Healthcare. We don’t even know when an upgrade is...

Aug 2021
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Analyst/Coordinator

We have integration issues at times, but with Swisslog Healthcare, we sometimes have some issues...

Aug 2021
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Analyst/Coordinator

My biggest complaint with product quality is that Swisslog Healthcare has deemed the product to be...

Aug 2021
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Analyst/Coordinator

The carousels work fine. The issue that I have with Swisslog Healthcare is that they are a one-trick...

Aug 2021
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Analyst/Coordinator

I wish I had positive things to say about Swisslog Healthcare, but unfortunately, I don’t. Since...

Aug 2021
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Analyst/Coordinator

The vendor rarely adheres to the terms of their contract in terms of the time in which support is...

Aug 2021
||
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Analyst/Coordinator

When our contract is up and we get a new product, there is zero chance that I would consider...

Aug 2021
||
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Analyst/Coordinator

The communication is so poor with Swisslog Healthcare; I am not sure what their promises even are....

Aug 2021
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Manager

If we were to go with Swisslog Healthcare again, my satisfaction with them would probably increase...

Aug 2021
||
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Manager

Everything changed when Swisslog Healthcare bought the company. The customer service is not what it...

Aug 2021
||
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Manager

The system is a huge benefit from an ordering standpoint because we can set our par levels, and the...

Aug 2021
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Director

We have decided to sunset AutoPharm Enterprise for a few reasons. Swisslog Healthcare acquired...

Jul 2021
||
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Director

We get what we get when we order central pharmacy automation. The hardware drives the...

Jul 2021
||
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Director

We have to have a dedicated computer to run AutoPharm Enterprise. The system is not web-based, and...

Jul 2021
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Director

I am not aware of any training activities for AutoPharm Enterprise. There may have been a time when...

Jul 2021
||
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Director

AutoPharm Enterprise is an outdated product. There haven't been any substantial updates in a long...

Jul 2021
||
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Director

I don't know whether Swisslog Healthcare has explicitly told us, but we get the sense that they plan...

Jul 2021
||
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Analyst/Coordinator

We recently upgraded the software, and there were some bugs, but they got taken care of early after...

Jul 2021
||
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Analyst/Coordinator

The update transition process was a little challenging for us. We underestimated the time it would...

Jul 2021
||
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Analyst/Coordinator

As of late, the service and support have been pretty slow. If I call in for an easy issue, Swisslog...

Jul 2021
||
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Analyst/Coordinator

Swisslog Healthcare doesn’t charge for every little thing. In the past, I have had issues where we...

Jul 2021
||
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Director

We switched over to an upgrade of the system, and I have been having a lot of problems with the...

Jul 2021
||
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Manager

The solution is at the end of its life. We haven't heard from the vendor about what is available. We...

Jun 2021
||
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Manager

We have a good relationship with the vendor's service center. They are pretty responsive. I haven't...

Jun 2021
||
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Manager

We would like more web-based tools that we could use at home. We wish that AutoPharm Enterprise's...

Jun 2021
||
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Manager

The solution has really helped our safety numbers improve. That has been big.

Jun 2021
||
(0)
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Manager

The solution could have a better reporting function. We aren't able to export information from it...

Jun 2021
||
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Manager

The three things that Swisslog Healthcare should really focus on are integration throughout the...

May 2021
||
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Director

We haven’t had any issues with the overall system; it is the company itself that we are still not...

Apr 2021
||
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Director

We probably wouldn’t go with Swisslog Healthcare if we were to do things again. We can’t wait to get...

Apr 2021
||
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Director

Swisslog Healthcare doesn’t keep their promises. I bet we wouldn’t be having this problem if we were...

Apr 2021
||
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Manager

AutoPharm Enterprise has had a minor enhancement, but that is nothing compared to the upgrades that...

Mar 2021
||
(0)
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Manager

The vendor has a diverse product portfolio, but there are growing pains when a vendor acquires a...

Mar 2021
||
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Manager

Our carousel is very old, so I don't know whether everything is a high priority. When we contact...

Mar 2021
||
(0)
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Manager

AutoPharm Enterprise's reporting needs some work. It is not very user friendly. Sometimes I need to...

Mar 2021
||
(0)
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Manager

AutoPharm Enterprise gives us the ability to allow all of our clinics to order what they need...

Mar 2021
||
(0)
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Manager

For the most part, AutoPharm Enterprise is pretty intuitive and stable. It consistently performs, so...

Feb 2021
||
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Manager

Swisslog Healthcare does try to nickel-and-dime when we want a special report or something. They...

Feb 2021
||
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Manager

With Swisslog Healthcare's training, there aren't a lot of resources to help us with our questions....

Feb 2021
||
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Manager

I would like Swisslog Healthcare to come out with new technology that would make our jobs easier. I...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor has been very good to work with. We are in the process of replacing all our hardware and...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's hardware and software are super integrated with the pharmacy's workflow. Over time, our...

Feb 2021
||
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Analyst/Coordinator

What I really appreciate about the system is that there is some workflow optimization, and there are...

Feb 2021
||
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Manager

I don't do a whole lot with AutoPharm Enterprise. It does what we need it to do, and I don't have to...

Feb 2021
||
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Manager

The biggest issue with Swisslog Healthcare is their customer support. The vendor isn't timely and is...

Feb 2021
||
(0)
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Director

We were very happy with AutoPharm Enterprise, but we ran into a problem with its integration with...

Feb 2021
||
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Director

Our system does the basic job of inventory management very well. The equipment runs well. The...

Jan 2021
||
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Director

In my opinion, Swisslog Healthcare was hurt when their top talent left their company either through...

Jan 2021
||
(0)
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Manager

Swisslog Healthcare fulfills its job of interacting with our cabinets. However, creating...

Jan 2021
||
(0)
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Manager

The product is rudimentary. It does the job and allows us to store and retrieve drugs, but the...

Jan 2021
||
(0)
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Manager

The support people for the product are difficult to work with, and getting timely resources can be...

Jan 2021
||
(0)
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Manager

There is nothing exciting about the product. I wouldn't buy the software from Swisslog Healthcare...

Jan 2021
||
(0)
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Manager

Swisslog Healthcare was good at doing implementations and projects, but I would have liked to see...

Jan 2021
||
(0)
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Manager

We had some issues with the upgrades and the availability of the vendor's staff on-site. On-site and...

Jan 2021
||
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Manager

Our issues with the product not working as promoted are centered around reporting, the reports...

Jan 2021
||
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Director

We are moving away from Swisslog Healthcare. They don't anticipate any feature upgrades or anything...

Dec 2020
||
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