AutoPharm Enterprise Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 1:02:11 AM and Model.EvProductId = 40623

Commentary Summary

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User Commentary

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Manager

Interfacing and Integration

The system is a workhorse. It does exactly what we expect it to do. It interfaces well with our EMR...

Jul 2020
 Helpful

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Manager

Future Outlook

We don't have many updates. I don't know whether that is because of the merger. There was a down...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The system does everything that we need it to. We use the packager as well as the labeler, and we...

Jul 2020
 Helpful

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Manager

Technology

The system is really reliable. We have had some downtime, but the vendor has really stepped up from...

Jul 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We are going to be updating soon because our carousels are old and at the end of life. We looked at...

Jul 2020
 Helpful

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Manager

Technology

Swisslog Healthcare doesn't have anything to do with COVID-19. The machine functions as it is...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor has done well at supporting us. They come in every few months, and they do a great job....

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Swisslog Healthcare is good about not charging for every little thing. Everything is included under...

Jul 2020
 Helpful

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Manager

Service and Support

In terms of the COVID-19 crisis, I know that we had a bunch of devices that we needed to place in...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

We get charged for whatever is in the contract. With Swisslog Healthcare, we only have a couple of...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

We don't have integration with AutoPharm Enterprise. I don't know whether integration is planned in...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor could do more training or provide us with better error resolution. When our staff members...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

If someone asked me about AutoPharm Enterprise, I would say that it is very useful and that we...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Things have been going really well since we implemented the product. We have gained a lot of...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I wish there were more of a static inventory or mobile solution for the computers. We are a little...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I can call the vendor to open tickets or ask questions, but as a new user, there are some IT...

Jun 2020
 Helpful

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Director

Future Outlook

AutoPharm Enterprise is an old program. It is not modernized or web based. It does a fine job of...

Jun 2020
 Helpful

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Director

Future Outlook

Now that Swisslog Healthcare has acquired Talyst, there are some growing pains with merging the two...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I have never really been trained. The system was live before I started working at my organization....

Jun 2020
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Director

Relationship

We can get through to the executives, but I don’t really see any of the executives. I don’t think...

May 2020
 Helpful

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Director

Technology

We have gotten our money’s worth with Swisslog Healthcare. I would recommend them. They have been...

May 2020
 Helpful

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Director

Other Observations & Comments

We haven’t had an issue with Swisslog Healthcare during the COVID-19 crisis. I am sure that they...

May 2020
 Helpful

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Director

Functionality and Upgrades

It has been a while since we upgraded with Swisslog Healthcare. We haven't had a problem with them....

May 2020
 Helpful

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Director

Other Observations & Comments

Swisslog Healthcare doesn’t really have ongoing training because there isn’t much to train on. The...

May 2020
 Helpful

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Manager

Service and Support

In terms of how Swisslog Healthcare has supported us through COVID-19, they have checked in on us...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I think I would buy the system again if the decision were up to me. Swisslog Healthcare doesn’t...

May 2020
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Manager

Service and Support

Swisslog Healthcare comes out to do our preventive maintenance. They have walked me through issues...

May 2020
 Helpful

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Manager

Implementation and Training

The training is very good. I actually know a few more things than even some of Swisslog Healthcare’s...

May 2020
 Helpful

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Manager

Interfacing and Integration

AutoPharm Enterprise is a little difficult because our HIS is ancient. Swisslog Healthcare has...

May 2020
 Helpful

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Manager

Functionality and Upgrades

AutoPharm Enterprise is really good at driving tangible outcomes. We have recommended it to other...

May 2020
 Helpful

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Director

Functionality and Upgrades

The Swisslog Healthcare carousel is a piece of "!#$%&". In the last year, we have probably had no...

Apr 2020
 Helpful

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Director

Service and Support

The majority of the problems that we have had are based on the carousels' hardware. The software is...

Apr 2020
 Helpful

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Director

Service and Support

Based on my experience, I can say with almost clear certainty that our health system would not get...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would only buy Swisslog Healthcare again if the product were free. One of my facilities went live...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

We are currently evaluating whether the product is part of our long-term plans. I don’t want a...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

When it comes to the vendor training their own staff, the vendor has sent untrained technicians to...

Mar 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing. We pay a ton for the service already, so the...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

The vendor is not good at coordinating preventive maintenance. For example, we had someone come...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our end users find the system very easy to use. The tool really doesn’t require a lot of training,...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The carousel works just fine, but our AutoPack is junk. I want a new one because ours is a lemon; it...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

When it is working, the system does a good job of supporting our integration goals. I really like...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The company doesn’t communicate at all, so I don’t know that any upgrade has really enhanced the...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

I would rate the ongoing support low. The vendor requires us to limp along on the phone for way too...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is excellent. Talyst did a great job with it. Since Swisslog Healthcare bought it, they...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

We are still learning how to use the system; we have had to self-learn. The ability to properly...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

I would like to see Swisslog Healthcare maintain their pecking order of priorities when we have...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

The vendor's executive involvement is minimal. I don't really talk to the heads of the company like...

Mar 2020
 Helpful

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Manager

Service and Support

We had real problems getting the system to be helpful. On the integration side, I have worked with...

Mar 2020
 Helpful

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Manager

Service and Support

We have had a pretty good experience working with Swisslog Healthcare when we have been putting...

Mar 2020
 Helpful

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Manager

Service and Support

A couple of years ago, Swisslog Healthcare was definitely struggling, but they have improved. When...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

There have been some things that we have needed to do that would have put Swisslog Healthcare in a...

Mar 2020
 Helpful

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Manager

Service and Support

AutoPharm Enterprise is not being supported as well as it could be. I feel like there is an...

Mar 2020
 Helpful

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Manager

Technology

Swisslog Healthcare's technology is lagging. I don't feel like the overall functionality of the...

Mar 2020
 Helpful

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Manager

Service and Support

In terms of proactivity, Swisslog Healthcare used to be like clockwork. Every few months, they were...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Swisslog Healthcare needs to work on getting some things updated to where we are today. I don't know...

Mar 2020
 Helpful

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Director

Relationship

Swisslog Healthcare’s executives talk to me quite a bit, but I don’t know what the system's new...

Mar 2020
 Helpful

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Director

Other Observations & Comments

The quality of the product is hard to rate because there are so many arbitrary factors. The system...

Mar 2020
 Helpful

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Director

Relationship

Integration from Swisslog Healthcare is low. They promised a lot, but they didn’t fulfill all of...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

We just did an upgrade with the vendor, and they have been very helpful and accommodating. Getting...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We would like to have an active directory, and that is something the vendor is working on. With an...

Mar 2020
 Helpful

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Director

Interfacing and Integration

I like the product's ability to interface with different vendors' cabinets. The filling of the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

One thing I am struggling with is the reporting tool. The newer version of the product has a...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Talyst avoids charging for every little thing. They charge us a little for updating the software.

Mar 2020
 Helpful

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Director

Relationship

Swisslog Healthcare keeps their promises pretty well. They have never missed delivering something...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Talyst avoided charging for every little thing, but Swisslog Healthcare is a different animal. I...

Mar 2020
 Helpful

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Director

Future Outlook

Currently, we aren't on the latest version of the product. We would like to move to the latest...

Mar 2020
 Helpful

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Director

Technology

We are in a steady state with the system. We redesigned our pharmacy with carousels in mind, and the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We have a rolling shelf and storage capacity. The system gives us some safety with barcodes, but it...

Mar 2020
 Helpful

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Director

Service and Support

We have a support person who is helpful and who will do whatever we need. If something breaks or...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Talyst used to be the carousel provider of choice for a certain vendor, but then that vendor bought...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Swisslog Healthcare doesn't have cabinets, so they are always going to be behind the eight ball when...

Mar 2020
 Helpful

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Director

Other Observations & Comments

It is easier to keep the Swisslog Healthcare system now because we already have it, but if I were...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor charges us for a bit of everything because they are for profit. I think things are very...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Swisslog Healthcare’s carousels are good for small places but not for big hospitals. The carousels...

Mar 2020
 Helpful

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Director

Interfacing and Integration

AutoPharm Enterprise works really well with other systems. It is vendor agnostic. It is the software...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The negative about the system is its reporting. It has great data, and the data looks beautiful when...

Feb 2020
 Helpful

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Analyst/Coordinator

Relationship

There are still no improvements. We are still frustrated in terms of lack of follow-through and...

Dec 2019
 Helpful

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Director

Future Outlook

I am stuck using AutoPharm Enterprise against my will. We have entered into a purchase agreement to...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

The solution needs to be a lot more user friendly than what it currently is. The user interface is...

Dec 2019
 Helpful

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Director

Technology

The vendor is coming out with an enterprise version of AutoPharm Enterprise, but there is no...

Dec 2019
 Helpful

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Director

Relationship

Ever since Swisslog acquired Talyst, we have had a lot of problems. We still don't have a customer...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

In every meeting, we hear that Swisslog is working on something. Then the computer just locks up and...

Oct 2019
 Helpful

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Manager

Service and Support

The cabinets are maintained by a field engineer who is very conscientious and dedicated to his job....

Oct 2019
 Helpful