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AutoPharm Enterprise Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Manager

The three things that Swisslog Healthcare should really focus on are integration throughout the...

May 2021
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Director

We haven’t had any issues with the overall system; it is the company itself that we are still not...

Apr 2021
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Director

We probably wouldn’t go with Swisslog Healthcare if we were to do things again. We can’t wait to get...

Apr 2021
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Director

Swisslog Healthcare doesn’t keep their promises. I bet we wouldn’t be having this problem if we were...

Apr 2021
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Manager

AutoPharm Enterprise has had a minor enhancement, but that is nothing compared to the upgrades that...

Mar 2021
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Manager

The vendor has a diverse product portfolio, but there are growing pains when a vendor acquires a...

Mar 2021
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Manager

Our carousel is very old, so I don't know whether everything is a high priority. When we contact...

Mar 2021
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Manager

AutoPharm Enterprise's reporting needs some work. It is not very user friendly. Sometimes I need to...

Mar 2021
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Manager

AutoPharm Enterprise gives us the ability to allow all of our clinics to order what they need...

Mar 2021
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Manager

For the most part, AutoPharm Enterprise is pretty intuitive and stable. It consistently performs, so...

Feb 2021
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Manager

Swisslog Healthcare does try to nickel-and-dime when we want a special report or something. They...

Feb 2021
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Manager

With Swisslog Healthcare's training, there aren't a lot of resources to help us with our questions....

Feb 2021
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Manager

I would like Swisslog Healthcare to come out with new technology that would make our jobs easier. I...

Feb 2021
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Analyst/Coordinator

The vendor has been very good to work with. We are in the process of replacing all our hardware and...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's hardware and software are super integrated with the pharmacy's workflow. Over time, our...

Feb 2021
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Analyst/Coordinator

What I really appreciate about the system is that there is some workflow optimization, and there are...

Feb 2021
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(0)
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Manager

I don't do a whole lot with AutoPharm Enterprise. It does what we need it to do, and I don't have to...

Feb 2021
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(0)
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Manager

The biggest issue with Swisslog Healthcare is their customer support. The vendor isn't timely and is...

Feb 2021
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(0)
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Director

We were very happy with AutoPharm Enterprise, but we ran into a problem with its integration with...

Feb 2021
||
(0)
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Director

Our system does the basic job of inventory management very well. The equipment runs well. The...

Jan 2021
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Director

In my opinion, Swisslog Healthcare was hurt when their top talent left their company either through...

Jan 2021
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Manager

Swisslog Healthcare fulfills its job of interacting with our cabinets. However, creating...

Jan 2021
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(0)
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Manager

The product is rudimentary. It does the job and allows us to store and retrieve drugs, but the...

Jan 2021
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Manager

The support people for the product are difficult to work with, and getting timely resources can be...

Jan 2021
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Manager

There is nothing exciting about the product. I wouldn't buy the software from Swisslog Healthcare...

Jan 2021
||
(0)
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Manager

Swisslog Healthcare was good at doing implementations and projects, but I would have liked to see...

Jan 2021
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Manager

We had some issues with the upgrades and the availability of the vendor's staff on-site. On-site and...

Jan 2021
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Manager

Our issues with the product not working as promoted are centered around reporting, the reports...

Jan 2021
||
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Director

We are moving away from Swisslog Healthcare. They don't anticipate any feature upgrades or anything...

Dec 2020
||
(0)
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VP/Other Executive

The reporting with AutoPharm Enterprise is not what I was expecting. It is kind of wrong to say that...

Nov 2020
||
(0)
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VP/Other Executive

Swisslog Healthcare nickel-and-dimes because they want to charge us for reports. The reporting thing...

Nov 2020
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VP/Other Executive

There are some very interesting pieces of technology that I am looking at right now that are key to...

Nov 2020
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(0)
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Manager

The system is a workhorse. It does exactly what we expect it to do. It interfaces well with our EMR...

Jul 2020
||
(0)
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Manager

We don't have many updates. I don't know whether that is because of the merger. There was a down...

Jul 2020
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(0)
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Manager

The system does everything that we need it to. We use the packager as well as the labeler, and we...

Jul 2020
||
(0)
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Manager

The system is really reliable. We have had some downtime, but the vendor has really stepped up from...

Jul 2020
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Manager

We are going to be updating soon because our carousels are old and at the end of life. We looked at...

Jul 2020
||
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Manager

Swisslog Healthcare doesn't have anything to do with COVID-19. The machine functions as it is...

Jul 2020
||
(0)
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Manager

The vendor has done well at supporting us. They come in every few months, and they do a great job....

Jul 2020
||
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Manager

Swisslog Healthcare is good about not charging for every little thing. Everything is included under...

Jul 2020
||
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Manager

In terms of the COVID-19 crisis, I know that we had a bunch of devices that we needed to place in...

Jul 2020
||
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Manager

We get charged for whatever is in the contract. With Swisslog Healthcare, we only have a couple of...

Jul 2020
||
(0)
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Manager

We don't have integration with AutoPharm Enterprise. I don't know whether integration is planned in...

Jul 2020
||
(0)
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Manager

The vendor could do more training or provide us with better error resolution. When our staff members...

Jul 2020
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(0)
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Manager

If someone asked me about AutoPharm Enterprise, I would say that it is very useful and that we...

Jul 2020
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(0)
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Manager

Things have been going really well since we implemented the product. We have gained a lot of...

Jun 2020
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Manager

I wish there were more of a static inventory or mobile solution for the computers. We are a little...

Jun 2020
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(0)
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Manager

I can call the vendor to open tickets or ask questions, but as a new user, there are some IT...

Jun 2020
||
(0)
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Director

AutoPharm Enterprise is an old program. It is not modernized or web based. It does a fine job of...

Jun 2020
||
(0)
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Director

Now that Swisslog Healthcare has acquired Talyst, there are some growing pains with merging the two...

Jun 2020
||
(0)
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Director

I have never really been trained. The system was live before I started working at my organization....

Jun 2020
||
(0)
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