AutoPharm Enterprise
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Swisslog Healthcare acquired the software from Talyst. I don't think the solution is part of...
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AutoPharm Enterprise is always promoted as having the best automation out there, but when we got in...
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We haven't integrated anything beyond what we did when we first started with the system, but it...
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The product is good. It makes things simple and easy for end users. We have a lot of people at our...
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I would tell others who are considering the system to look around first and see what else is out...
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The vendor's support is good. Their people always get back to us when we need them to. We may not...
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Swisslog Healthcare's support teams are absolutely proactive. If there is an issue, then they will...
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I used the system at my previous organization. It wasn't great, but it was okay. I would consider...
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I believe the vendor does avoid charging for every little thing. Things have been fine, and we...
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During the implementation, there were delivery challenges due to the pandemic. The vendor wasn’t...
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I would recommend the product, and I am very satisfied with it. The system gives us the capability...
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The hardware of the system really needs to be aligned with the frequency of use for the hospital....
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The vendor has kept their promises. I have been very happy with the customer service. We can pretty...
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From what I have seen, Swisslog Healthcare’s training is pretty good. Other vendors have a whole...
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I like the product’s format. I also like working with Swisslog Healthcare’s packager.
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AutoPharm Enterprise isn't part of our long-term plans. We want to switch over to another resolution...
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Swisslog Healthcare mostly keeps their promises, but there are a few important things that they...
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I like having access to the solution's data. AutoPharm Enterprise gives us access to a database, and...
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We tried to do an upgrade for the solution a while ago, and I spent months emailing our sales...
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I honestly can't recall the last time we did a Swisslog Healthcare implementation, but the...
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We are getting rid of AutoPharm Enterprise, and that is largely due to dissatisfaction with the...
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I am not aware of any training that Swisslog Healthcare provides. I have never known training to be...
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I like AutoPharm Enterprise's ability to integrate with other systems. The product integrates with...
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AutoPharm Enterprise is a good, user-friendly product. Our staff members love it. It is good at...
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We have no problem with AutoPharm Enterprise integrating with some of our systems. However, it does...
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AutoPharm Enterprise is user friendly. The software is reliable and has always worked for us.
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Our implementation went really well. The only issue that we really had was with availability. That...
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The solution works the way that it was promoted to work, and it does what it is supposed to do....
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Swisslog Healthcare does a very good job with integration. They work well with all of our systems. I...
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Swisslog Healthcare has minor hiccup every once in a while, but they are on top of things. Their...
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Reporting has been a struggle with the solution in the past. Swisslog Healthcare has some new...
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Swisslog Healthcare isn't good at communicating about software updates. That is one thing that they...
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We don't have to deal with Swisslog Healthcare's executives very much. The system is pretty smooth....
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A while ago, we brought in some new carousels to replace our old ones, and it was actually cheaper...
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AutoPharm Enterprise is great. It provides a lot of perpetual capabilities for our tracking our...
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The big thing with AutoPharm Enterprise is that the staff education is most critical in getting them...
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Talyst had very good customer service and was a smaller company. Swisslog Healthcare is still...
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There is a lot of indecision within Swisslog Healthcare about whether they are going to continue...
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Swisslog Healthcare has put in good effort in training us. I don't see any really big deficiencies...
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Swisslog Healthcare has kept their promises, but they have not been proactive in helping us. One of...
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The vendor executives are not present. The only way they seem to engage with us is when they are...
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The product is pretty easy to use. We have kept AutoPharm Enterprise and used it so much over the...
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Because of the status of our carousel, Swisslog Healthcare is only willing to go to a month-to-month...
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In terms of COVID-19 and other situations where we have had to bring in additional inventory, assign...
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One of the challenges we have had with AutoPharm Enterprise has been the ability to customize user...
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The ability to get meaningful reports from AutoPharm Enterprise is a bit of a challenge. We can...
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We don’t get any training from the vendor. The training is all internally developed.
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Some of the challenges we face with integration are really the result of the vendor’s ability to...
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There really is not any training from Swisslog Healthcare. We don’t even know when an upgrade is...
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We have integration issues at times, but with Swisslog Healthcare, we sometimes have some issues...
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My biggest complaint with product quality is that Swisslog Healthcare has deemed the product to be...
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The carousels work fine. The issue that I have with Swisslog Healthcare is that they are a one-trick...
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I wish I had positive things to say about Swisslog Healthcare, but unfortunately, I don’t. Since...
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The vendor rarely adheres to the terms of their contract in terms of the time in which support is...
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When our contract is up and we get a new product, there is zero chance that I would consider...
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The communication is so poor with Swisslog Healthcare; I am not sure what their promises even are....
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If we were to go with Swisslog Healthcare again, my satisfaction with them would probably increase...
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Everything changed when Swisslog Healthcare bought the company. The customer service is not what it...
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The system is a huge benefit from an ordering standpoint because we can set our par levels, and the...
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We have decided to sunset AutoPharm Enterprise for a few reasons. Swisslog Healthcare acquired...
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We get what we get when we order central pharmacy automation. The hardware drives the...
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We have to have a dedicated computer to run AutoPharm Enterprise. The system is not web-based, and...
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I am not aware of any training activities for AutoPharm Enterprise. There may have been a time when...
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AutoPharm Enterprise is an outdated product. There haven't been any substantial updates in a long...
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I don't know whether Swisslog Healthcare has explicitly told us, but we get the sense that they plan...
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We recently upgraded the software, and there were some bugs, but they got taken care of early after...
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The update transition process was a little challenging for us. We underestimated the time it would...
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As of late, the service and support have been pretty slow. If I call in for an easy issue, Swisslog...
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Swisslog Healthcare doesn’t charge for every little thing. In the past, I have had issues where we...
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We switched over to an upgrade of the system, and I have been having a lot of problems with the...
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The solution is at the end of its life. We haven't heard from the vendor about what is available. We...
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We have a good relationship with the vendor's service center. They are pretty responsive. I haven't...
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We would like more web-based tools that we could use at home. We wish that AutoPharm Enterprise's...
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The solution has really helped our safety numbers improve. That has been big.
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The solution could have a better reporting function. We aren't able to export information from it...
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