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User Commentary
Product
Swisslog Healthchare’s system has great data. The downside is the data is really hard to get. The...
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Loyalty, Product
We have had the product for a long time, and it has just kept going.
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Relationship
There is a person from Swisslog Healthcare who comes every year, and they are excellent. They come...
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Relationship
When something isn't right, it would be nice to have emails or phone calls in advance to let us...
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Product, Value
AutoPharm Enterprise is transparent for counts. We can either be right at the system or log in...
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Relationship
I don't use a lot of the reports in AutoPharm Enterprise because the system takes a long time to...
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Operations
We don’t have training from Swisslog Healthcare. We figure things out and train ourselves.
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Loyalty
We have looked at competitors, but we really like AutoPharm Enterprise because it allows all my...
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Value
There haven't been any charges as we have reached out to Swisslog Healthcare for something with the...
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Operations, Product
When we did the software upgrade, we didn't have any problems, and I know there was some one-on-one...
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Culture, Operations, Product
Swisslog Healthcare stuck us on an interface, and we weren't happy. Trying to get into the system is...
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Relationship
We don’t have much involvement with Swisslog Healthcare. We don’t really hear much from the vendor....
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Culture, Value
Most of our costs are incorporated with the cost of the product, and that is helpful.
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Loyalty
One reason we decided to move away from AutoPharm Enterprise was that we had a different vendor’s...
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Loyalty, Relationship
We decided to switch away from AutoPharm Enterprise because our customer service was complete trash....
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Loyalty
Our project manager from Swisslog Healthcare is fantastic. If that person ran the company, we would...
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Loyalty
We are getting ready to replace AutoPharm Enterprise. We wanted to consolidate our vendors. When we...
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Relationship, Product
AutoPharm Enterprise has been reliable. We haven't had any issues with it, and that has been a big...
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Product
We don't get anything new with AutoPharm Enterprise. Our last upgrade was because we updated our...
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Culture, Relationship
I have no idea who my contacts are at Swisslog Healthcare, and I feel like they change all the time....
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Product
Swisslog Healthcare has a very simple platform that is reliable. It doesn't do anything fancy, but...
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Relationship, Operations
We have a dedicated person from Swisslog Healthcare from the Talyst Systems days who works here at...
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Relationship
The solution works all the time and hardly ever goes down if there isn't an end-user issue. Swisslog...
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Product
There are some things I would like to have in AutoPharm Enterprise. They are very small things, such...
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Product
Swisslog Healthcare’s actual products work well. But the reporting is killing us. The reporting and...
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Relationship
We haven't had to use Swisslog Healthcare’s support a whole lot, and that is a good thing. In the...
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Relationship
Swisslog Healthcare is very proactive with their PMs. They are on-site every few months looking at...
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Relationship
Swisslog Healthcare had a lot of turnover, and it seems like the people that we initially worked...
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Product, Value
Swisslog Healthcare's system is helpful with our storage and ordering. The system has reduced some...
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Operations
Swisslog Healthcare does not provide very much training. The vendor offers preventive maintenance,...
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Relationship
The vendor offers 24/7 support, but the turnaround time on support requests varies. I would like to...
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Relationship
We usually get responses within a few hours; short response times are what the vendor promises....
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Product
AutoPharm Enterprise’s scanning feature is helpful.
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Relationship
The vendor sends out emails to alert us of issues that are happening or will happen in terms of...
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Loyalty
We are moving from AutoPharm Enterprise to another product to reduce the number of systems we are...
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Product, Value
I would not buy the product again because I would have liked to have gone with a solution that is...
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Relationship
Swisslog Healthcare’s ability to keep their promises has been no better or worse than any other...
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Relationship, Product
Swisslog Healthcare doesn't blow me away, but one of the vendor’s biggest strengths is their...
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Loyalty
We are looking at developing greater drug accountability and a perpetual inventory system on our...
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Operations
Swisslog Healthcare has been pretty straightforward and very helpful with our implementation. They...
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Operations
After our staff did the training, they still didn't know enough about the canisters and how to...
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Relationship, Product
I haven't heard any complaints from my staff about the product’s ease of use. The vendor is doing...
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Relationship
I used to know one of the executives of Swisslog Healthcare, and I could call them and get things...
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Culture, Relationship
I don't see any problem regarding whether the vendor keeps us informed about what else we can use or...
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Culture, Value
Because Swisslog Healthcare bought AutoPharm Enterprise, they are still in the learning stage and...
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Product
The AutoPharm Enterprise hardware was not meant for the weight of some drugs in their liquid state....
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Product
The communication from AutoPharm Enterprise to our other products is not as seamless as the vendor...
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Product
AutoPharm Enterprise is not stable. It is not on a stable network, so it crashes a lot.
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Relationship
There is a lack of responsiveness from Swisslog Healthcare regarding their AutoPharm Enterprise...
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Product
One of the ongoing problems we have with AutoPharm Enterprise is with the inventory and the cost of...
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