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AutoPharm Enterprise Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

We have decided to sunset AutoPharm Enterprise for a few reasons. Swisslog Healthcare acquired...

Jul 2021
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Director

We get what we get when we order central pharmacy automation. The hardware drives the...

Jul 2021
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Director

We have to have a dedicated computer to run AutoPharm Enterprise. The system is not web-based, and...

Jul 2021
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Director

I am not aware of any training activities for AutoPharm Enterprise. There may have been a time when...

Jul 2021
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Director

AutoPharm Enterprise is an outdated product. There haven't been any substantial updates in a long...

Jul 2021
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Director

I don't know whether Swisslog Healthcare has explicitly told us, but we get the sense that they plan...

Jul 2021
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(0)
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Analyst/Coordinator

We recently upgraded the software, and there were some bugs, but they got taken care of early after...

Jul 2021
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(0)
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Analyst/Coordinator

The update transition process was a little challenging for us. We underestimated the time it would...

Jul 2021
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(0)
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Analyst/Coordinator

As of late, the service and support have been pretty slow. If I call in for an easy issue, Swisslog...

Jul 2021
||
(0)
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Analyst/Coordinator

Swisslog Healthcare doesn’t charge for every little thing. In the past, I have had issues where we...

Jul 2021
||
(0)
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Director

We switched over to an upgrade of the system, and I have been having a lot of problems with the...

Jul 2021
||
(0)
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Manager

The solution is at the end of its life. We haven't heard from the vendor about what is available. We...

Jun 2021
||
(0)
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Manager

We have a good relationship with the vendor's service center. They are pretty responsive. I haven't...

Jun 2021
||
(0)
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Manager

We would like more web-based tools that we could use at home. We wish that AutoPharm Enterprise's...

Jun 2021
||
(0)
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Manager

The solution has really helped our safety numbers improve. That has been big.

Jun 2021
||
(0)
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Manager

The solution could have a better reporting function. We aren't able to export information from it...

Jun 2021
||
(0)
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Manager

The three things that Swisslog Healthcare should really focus on are integration throughout the...

May 2021
||
(0)
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Director

We haven’t had any issues with the overall system; it is the company itself that we are still not...

Apr 2021
||
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Director

We probably wouldn’t go with Swisslog Healthcare if we were to do things again. We can’t wait to get...

Apr 2021
||
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Director

Swisslog Healthcare doesn’t keep their promises. I bet we wouldn’t be having this problem if we were...

Apr 2021
||
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Manager

AutoPharm Enterprise has had a minor enhancement, but that is nothing compared to the upgrades that...

Mar 2021
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(0)
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Manager

The vendor has a diverse product portfolio, but there are growing pains when a vendor acquires a...

Mar 2021
||
(0)
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Manager

Our carousel is very old, so I don't know whether everything is a high priority. When we contact...

Mar 2021
||
(0)
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Manager

AutoPharm Enterprise's reporting needs some work. It is not very user friendly. Sometimes I need to...

Mar 2021
||
(0)
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Manager

AutoPharm Enterprise gives us the ability to allow all of our clinics to order what they need...

Mar 2021
||
(0)
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Manager

For the most part, AutoPharm Enterprise is pretty intuitive and stable. It consistently performs, so...

Feb 2021
||
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Manager

Swisslog Healthcare does try to nickel-and-dime when we want a special report or something. They...

Feb 2021
||
(0)
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Manager

With Swisslog Healthcare's training, there aren't a lot of resources to help us with our questions....

Feb 2021
||
(0)
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Manager

I would like Swisslog Healthcare to come out with new technology that would make our jobs easier. I...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor has been very good to work with. We are in the process of replacing all our hardware and...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's hardware and software are super integrated with the pharmacy's workflow. Over time, our...

Feb 2021
||
(0)
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Analyst/Coordinator

What I really appreciate about the system is that there is some workflow optimization, and there are...

Feb 2021
||
(0)
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Manager

I don't do a whole lot with AutoPharm Enterprise. It does what we need it to do, and I don't have to...

Feb 2021
||
(0)
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Manager

The biggest issue with Swisslog Healthcare is their customer support. The vendor isn't timely and is...

Feb 2021
||
(0)
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Director

We were very happy with AutoPharm Enterprise, but we ran into a problem with its integration with...

Feb 2021
||
(0)
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Director

Our system does the basic job of inventory management very well. The equipment runs well. The...

Jan 2021
||
(0)
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Director

In my opinion, Swisslog Healthcare was hurt when their top talent left their company either through...

Jan 2021
||
(0)
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Manager

Swisslog Healthcare fulfills its job of interacting with our cabinets. However, creating...

Jan 2021
||
(0)
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Manager

The product is rudimentary. It does the job and allows us to store and retrieve drugs, but the...

Jan 2021
||
(0)
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Manager

The support people for the product are difficult to work with, and getting timely resources can be...

Jan 2021
||
(0)
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Manager

There is nothing exciting about the product. I wouldn't buy the software from Swisslog Healthcare...

Jan 2021
||
(0)
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Manager

Swisslog Healthcare was good at doing implementations and projects, but I would have liked to see...

Jan 2021
||
(0)
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Manager

We had some issues with the upgrades and the availability of the vendor's staff on-site. On-site and...

Jan 2021
||
(0)
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Manager

Our issues with the product not working as promoted are centered around reporting, the reports...

Jan 2021
||
(0)
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Director

We are moving away from Swisslog Healthcare. They don't anticipate any feature upgrades or anything...

Dec 2020
||
(0)
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VP/Other Executive

The reporting with AutoPharm Enterprise is not what I was expecting. It is kind of wrong to say that...

Nov 2020
||
(0)
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VP/Other Executive

Swisslog Healthcare nickel-and-dimes because they want to charge us for reports. The reporting thing...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

There are some very interesting pieces of technology that I am looking at right now that are key to...

Nov 2020
||
(0)
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