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AutoPharm Enterprise Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
We have decided to sunset AutoPharm Enterprise for a few reasons. Swisslog Healthcare acquired...
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Director
We get what we get when we order central pharmacy automation. The hardware drives the...
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Director
We have to have a dedicated computer to run AutoPharm Enterprise. The system is not web-based, and...
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Director
I am not aware of any training activities for AutoPharm Enterprise. There may have been a time when...
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Director
AutoPharm Enterprise is an outdated product. There haven't been any substantial updates in a long...
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Director
I don't know whether Swisslog Healthcare has explicitly told us, but we get the sense that they plan...
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Analyst/Coordinator
We recently upgraded the software, and there were some bugs, but they got taken care of early after...
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Analyst/Coordinator
The update transition process was a little challenging for us. We underestimated the time it would...
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Analyst/Coordinator
As of late, the service and support have been pretty slow. If I call in for an easy issue, Swisslog...
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Analyst/Coordinator
Swisslog Healthcare doesn’t charge for every little thing. In the past, I have had issues where we...
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Director
We switched over to an upgrade of the system, and I have been having a lot of problems with the...
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Manager
The solution is at the end of its life. We haven't heard from the vendor about what is available. We...
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Manager
We have a good relationship with the vendor's service center. They are pretty responsive. I haven't...
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Manager
We would like more web-based tools that we could use at home. We wish that AutoPharm Enterprise's...
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Manager
The solution has really helped our safety numbers improve. That has been big.
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Manager
The solution could have a better reporting function. We aren't able to export information from it...
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Manager
The three things that Swisslog Healthcare should really focus on are integration throughout the...
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Director
We haven’t had any issues with the overall system; it is the company itself that we are still not...
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Director
We probably wouldn’t go with Swisslog Healthcare if we were to do things again. We can’t wait to get...
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Director
Swisslog Healthcare doesn’t keep their promises. I bet we wouldn’t be having this problem if we were...
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Manager
AutoPharm Enterprise has had a minor enhancement, but that is nothing compared to the upgrades that...
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Manager
The vendor has a diverse product portfolio, but there are growing pains when a vendor acquires a...
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Manager
Our carousel is very old, so I don't know whether everything is a high priority. When we contact...
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Manager
AutoPharm Enterprise's reporting needs some work. It is not very user friendly. Sometimes I need to...
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Manager
AutoPharm Enterprise gives us the ability to allow all of our clinics to order what they need...
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Manager
For the most part, AutoPharm Enterprise is pretty intuitive and stable. It consistently performs, so...
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Manager
Swisslog Healthcare does try to nickel-and-dime when we want a special report or something. They...
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Manager
With Swisslog Healthcare's training, there aren't a lot of resources to help us with our questions....
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Manager
I would like Swisslog Healthcare to come out with new technology that would make our jobs easier. I...
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Analyst/Coordinator
The vendor has been very good to work with. We are in the process of replacing all our hardware and...
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Analyst/Coordinator
The vendor's hardware and software are super integrated with the pharmacy's workflow. Over time, our...
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Analyst/Coordinator
What I really appreciate about the system is that there is some workflow optimization, and there are...
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Manager
I don't do a whole lot with AutoPharm Enterprise. It does what we need it to do, and I don't have to...
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Manager
The biggest issue with Swisslog Healthcare is their customer support. The vendor isn't timely and is...
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Director
We were very happy with AutoPharm Enterprise, but we ran into a problem with its integration with...
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Director
Our system does the basic job of inventory management very well. The equipment runs well. The...
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Director
In my opinion, Swisslog Healthcare was hurt when their top talent left their company either through...
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Manager
Swisslog Healthcare fulfills its job of interacting with our cabinets. However, creating...
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Manager
The product is rudimentary. It does the job and allows us to store and retrieve drugs, but the...
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Manager
The support people for the product are difficult to work with, and getting timely resources can be...
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Manager
There is nothing exciting about the product. I wouldn't buy the software from Swisslog Healthcare...
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Manager
Swisslog Healthcare was good at doing implementations and projects, but I would have liked to see...
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Manager
We had some issues with the upgrades and the availability of the vendor's staff on-site. On-site and...
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Manager
Our issues with the product not working as promoted are centered around reporting, the reports...
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Director
We are moving away from Swisslog Healthcare. They don't anticipate any feature upgrades or anything...
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VP/Other Executive
The reporting with AutoPharm Enterprise is not what I was expecting. It is kind of wrong to say that...
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VP/Other Executive
Swisslog Healthcare nickel-and-dimes because they want to charge us for reports. The reporting thing...
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VP/Other Executive
There are some very interesting pieces of technology that I am looking at right now that are key to...
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