AutoPharm Enterprise
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
AutoPharm Enterprise’s scanning feature is helpful.
Login or Create an Account to see details.
Service and Support
The vendor sends out emails to alert us of issues that are happening or will happen in terms of...
Login or Create an Account to see details.
Win/Loss - Why they were not selected (by non-clients)
We are moving from AutoPharm Enterprise to another product to reduce the number of systems we are...
Login or Create an Account to see details.
Future Outlook
I would not buy the product again because I would have liked to have gone with a solution that is...
Login or Create an Account to see details.
Sales and Contracting
Swisslog Healthcare’s ability to keep their promises has been no better or worse than any other...
Login or Create an Account to see details.
Technology
Swisslog Healthcare doesn't blow me away, but one of the vendor’s biggest strengths is their...
Login or Create an Account to see details.
Functionality and Upgrades
We are looking at developing greater drug accountability and a perpetual inventory system on our...
Login or Create an Account to see details.
Implementation and Training
Swisslog Healthcare has been pretty straightforward and very helpful with our implementation. They...
Login or Create an Account to see details.
Implementation and Training
After our staff did the training, they still didn't know enough about the canisters and how to...
Login or Create an Account to see details.
Functionality and Upgrades
I haven't heard any complaints from my staff about the product’s ease of use. The vendor is doing...
Login or Create an Account to see details.
Service and Support
I used to know one of the executives of Swisslog Healthcare, and I could call them and get things...
Login or Create an Account to see details.
Sales and Contracting
I don't see any problem regarding whether the vendor keeps us informed about what else we can use or...
Login or Create an Account to see details.
Technology
The AutoPharm Enterprise hardware was not meant for the weight of some drugs in their liquid state....
Login or Create an Account to see details.
Interfacing and Integration
The communication from AutoPharm Enterprise to our other products is not as seamless as the vendor...
Login or Create an Account to see details.
Technology
AutoPharm Enterprise is not stable. It is not on a stable network, so it crashes a lot.
Login or Create an Account to see details.
Service and Support
There is a lack of responsiveness from Swisslog Healthcare regarding their AutoPharm Enterprise...
Login or Create an Account to see details.
Functionality and Upgrades
One of the ongoing problems we have with AutoPharm Enterprise is with the inventory and the cost of...
Login or Create an Account to see details.
Service and Support
Our equipment from Swisslog Healthcare hasn't failed us, but sometimes, we don't get the information...
Login or Create an Account to see details.
Relationship
We have had a bit of a communication issue with Swisslog Healthcare. They aren't as personable as...
Login or Create an Account to see details.
Functionality and Upgrades
The product has been very reliable up until recently. We had issues where it incorrectly filled an...
Login or Create an Account to see details.
Relationship
Swisslog Healthcare is good but not great when it comes to keeping promises.
Login or Create an Account to see details.
ROI / Cost
Swisslog Healthcare has been awesome about avoiding charging us for every little thing. I do not...
Login or Create an Account to see details.
Technology
One time, I thought we needed to get a new piece of machinery, so we looked at the market. We did...
Login or Create an Account to see details.
Other Observations & Comments
Swisslog Healthcare is responsive when we need support, but the vendor is slow to find resolutions.
Login or Create an Account to see details.
Future Outlook
We are eliminating AutoPharm Enterprise and switching to a different inventory management system....
Login or Create an Account to see details.
Functionality and Upgrades
We can customize naming conventions and things like order details that we want in the system. We can...
Login or Create an Account to see details.
Technology
AutoPharm Enterprise crashes and freezes with a higher frequency than I would expect. A lot of...
Login or Create an Account to see details.
Service and Support
I would like the vendor’s customer service team to be faster and more knowledgeable. There have been...
Login or Create an Account to see details.
Relationship
I would not buy from Swisslog Healthcare again. We purchased the product from a different company,...
Login or Create an Account to see details.
Service and Support
One of the biggest problems occurs whenever we call the support team. We have learned that we can...
Login or Create an Account to see details.
ROI / Cost
The reporting functionality in Taylst's system has never been very good. The vendor comes out with...
Login or Create an Account to see details.
Service and Support
I have one person from Swisslog Healthcare that has always been very helpful, and that is who I...
Login or Create an Account to see details.
Future Outlook
We are moving away from AutoPharm Enterprise. We acquired the product when it was Talyst and have...
Login or Create an Account to see details.
Service and Support
Swisslog Healthcare has tried to be responsive to us when we have asked for changes. Swisslog...
Login or Create an Account to see details.
Relationship
AutoPharm Enterprise seems to be a product that Swisslog Healthcare runs, but the vendor needs to...
Login or Create an Account to see details.
ROI / Cost
We saw a good reduction in errors when we implemented the product. I would say we have received our...
Login or Create an Account to see details.
Technology
At this point, I don’t think Swisslog Healthcare is as forward thinking with the solution as they...
Login or Create an Account to see details.
Functionality and Upgrades
Since the vendor became Swisslog Healthcare, the service and the updates to the software have...
Login or Create an Account to see details.
Future Outlook
AutoPharm Enterprise is basic and doesn’t offer a lot of things that we might want to do, such as...
Login or Create an Account to see details.
Functionality and Upgrades
There have been some positive incremental changes and increased versatility now that we are using...
Login or Create an Account to see details.
Technology
Overall, AutoPharm Enterprise has been a good product. The actual carousel is easy to use.
Login or Create an Account to see details.
Technology
We have definitely had some issues with the product. The software is archaic, and the packaging...
Login or Create an Account to see details.
Functionality and Upgrades
AutoPharm Enterprise is a workhorse. It is not fancy or extravagant. Not much has changed over the...
Login or Create an Account to see details.
Functionality and Upgrades
The only suggestion I have for Swisslog Healthcare is to make it possible to get more out of their...
Login or Create an Account to see details.
Relationship
There are some things Swisslog Healthcare charges for that I wish they didn't. The carousels come...
Login or Create an Account to see details.
Service and Support
Swisslog Healthcare is pretty good at preventative maintenance and making sure things are working,...
Login or Create an Account to see details.
Implementation and Training
The online training for Swisslog Healthcare’s new packager was not very good. The vendor came in...
Login or Create an Account to see details.
Relationship
The executive level involvement has been a little different since the company switched to Swisslog...
Login or Create an Account to see details.
Service and Support
I haven't been super happy with Swisslog Healthcare's support recently. Their equipment support has...
Login or Create an Account to see details.
Service and Support
Swisslog Healthcare's biggest proactive service is their maintenance of carousels. They do a really...
Login or Create an Account to see details.
Implementation and Training
The system is pretty intuitive. The vendor sent us a great on-site support expert for our initial...
Login or Create an Account to see details.
Interfacing and Integration
The vendor doesn't have a web-based platform. I think that they have another solution that is...
Login or Create an Account to see details.
Functionality and Upgrades
The system's reports could be improved to a degree. Some of its reports are very intuitive and easy...
Login or Create an Account to see details.
Functionality and Upgrades
I use the system's reports, and I would like other people to be able to share my experience with...
Login or Create an Account to see details.
Functionality and Upgrades
The latest upgrade for AutoPharm Enterprise helped to clear up several bugs that we had seen in the...
Login or Create an Account to see details.
Service and Support
For small issues, Swisslog Healthcare does respond pretty quickly. But for bigger issues, they seem...
Login or Create an Account to see details.
Service and Support
The vendor either is busy or doesn’t have enough people on their support team. The tickets that we...
Login or Create an Account to see details.
Relationship
We have good relationships with the upper management at Swisslog Healthcare. If we ever do need to...
Login or Create an Account to see details.
Functionality and Upgrades
We are definitely due for an upgrade to the system. I am knocking on wood because the system is...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting side of the system is not user friendly. If we download a report, all the lines are...
Login or Create an Account to see details.
Service and Support
Getting ahold of the support staff can be a challenge. We have had to do some things, and the vendor...
Login or Create an Account to see details.
Future Outlook
We are going to move away from Swisslog Healthcare and move to a different vendor. A big piece of...
Login or Create an Account to see details.
Relationship
Swisslog Healthcare bought Talyst, and now we really haven't had a lot of communication with the...
Login or Create an Account to see details.
Functionality and Upgrades
AutoPharm Enterprise helps us with our inventory system and with obtaining detailed transaction...
Login or Create an Account to see details.
Service and Support
The area that lags is definitely the vendor's customer support. Sometimes, there are certain things...
Login or Create an Account to see details.
Service and Support
I think there is no field technician that comes in for AutoPharm Enterprise. There is preventative...
Login or Create an Account to see details.
Future Outlook
We have been working on a few bugs in the system since our last upgrade. Thankfully, the vendor has...
Login or Create an Account to see details.
Relationship
Swisslog Healthcare acquired the software from Talyst. I don't think the solution is part of...
Login or Create an Account to see details.
Preferences