AutoPharm Enterprise
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Service and Support

Our equipment from Swisslog Healthcare hasn't failed us, but sometimes, we don't get the information...

Nov 2022
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Manager

Relationship

We have had a bit of a communication issue with Swisslog Healthcare. They aren't as personable as...

Nov 2022
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Manager

Functionality and Upgrades

The product has been very reliable up until recently. We had issues where it incorrectly filled an...

Oct 2022
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Manager

Relationship

Swisslog Healthcare is good but not great when it comes to keeping promises.

Oct 2022
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Director

ROI / Cost (care and feeding)

Swisslog Healthcare has been awesome about avoiding charging us for every little thing. I do not...

Oct 2022
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Director

Technology

One time, I thought we needed to get a new piece of machinery, so we looked at the market. We did...

Oct 2022
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Director

Other Observations & Comments

Swisslog Healthcare is responsive when we need support, but the vendor is slow to find resolutions.

Oct 2022
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Manager

Future Outlook

We are eliminating AutoPharm Enterprise and switching to a different inventory management system....

Oct 2022
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Manager

Functionality and Upgrades

We can customize naming conventions and things like order details that we want in the system. We can...

Oct 2022
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Manager

Technology

AutoPharm Enterprise crashes and freezes with a higher frequency than I would expect. A lot of...

Oct 2022
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Manager

Service and Support

I would like the vendor’s customer service team to be faster and more knowledgeable. There have been...

Oct 2022
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Manager

Relationship

I would not buy from Swisslog Healthcare again. We purchased the product from a different company,...

Oct 2022
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Manager

Service and Support

One of the biggest problems occurs whenever we call the support team. We have learned that we can...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The reporting functionality in Taylst's system has never been very good. The vendor comes out with...

Oct 2022
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Manager

Service and Support

I have one person from Swisslog Healthcare that has always been very helpful, and that is who I...

Oct 2022
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Director

Future Outlook

We are moving away from AutoPharm Enterprise. We acquired the product when it was Talyst and have...

Oct 2022
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Director

Service and Support

Swisslog Healthcare has tried to be responsive to us when we have asked for changes. Swisslog...

Oct 2022
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Director

Relationship

AutoPharm Enterprise seems to be a product that Swisslog Healthcare runs, but the vendor needs to...

Oct 2022
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Director

ROI / Cost (care and feeding)

We saw a good reduction in errors when we implemented the product. I would say we have received our...

Oct 2022
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Manager

Technology

At this point, I don’t think Swisslog Healthcare is as forward thinking with the solution as they...

Oct 2022
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Manager

Functionality and Upgrades

Since the vendor became Swisslog Healthcare, the service and the updates to the software have...

Oct 2022
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Manager

Future Outlook

AutoPharm Enterprise is basic and doesn’t offer a lot of things that we might want to do, such as...

Oct 2022
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Manager

Functionality and Upgrades

There have been some positive incremental changes and increased versatility now that we are using...

Oct 2022
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Manager

Technology

Overall, AutoPharm Enterprise has been a good product. The actual carousel is easy to use.

Sep 2022
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Manager

Technology

We have definitely had some issues with the product. The software is archaic, and the packaging...

Sep 2022
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Director

Functionality and Upgrades

AutoPharm Enterprise is a workhorse. It is not fancy or extravagant. Not much has changed over the...

Sep 2022
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Director

Functionality and Upgrades

The only suggestion I have for Swisslog Healthcare is to make it possible to get more out of their...

Sep 2022
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Director

Relationship

There are some things Swisslog Healthcare charges for that I wish they didn't. The carousels come...

Sep 2022
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Director

Service and Support

Swisslog Healthcare is pretty good at preventative maintenance and making sure things are working,...

Sep 2022
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Director

Implementation and Training

The online training for Swisslog Healthcare’s new packager was not very good. The vendor came in...

Sep 2022
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Director

Relationship

The executive level involvement has been a little different since the company switched to Swisslog...

Sep 2022
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Director

Service and Support

I haven't been super happy with Swisslog Healthcare's support recently. Their equipment support has...

Sep 2022
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Director

Service and Support

Swisslog Healthcare's biggest proactive service is their maintenance of carousels. They do a really...

Sep 2022
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Director

Implementation and Training

The system is pretty intuitive. The vendor sent us a great on-site support expert for our initial...

Sep 2022
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Director

Interfacing and Integration

The vendor doesn't have a web-based platform. I think that they have another solution that is...

Sep 2022
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Director

Functionality and Upgrades

The system's reports could be improved to a degree. Some of its reports are very intuitive and easy...

Sep 2022
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Director

Functionality and Upgrades

I use the system's reports, and I would like other people to be able to share my experience with...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The latest upgrade for AutoPharm Enterprise helped to clear up several bugs that we had seen in the...

Jun 2022
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Analyst/Coordinator

Service and Support

For small issues, Swisslog Healthcare does respond pretty quickly. But for bigger issues, they seem...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor either is busy or doesn’t have enough people on their support team. The tickets that we...

Jun 2022
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Analyst/Coordinator

Relationship

We have good relationships with the upper management at Swisslog Healthcare. If we ever do need to...

Jun 2022
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Manager

Functionality and Upgrades

We are definitely due for an upgrade to the system. I am knocking on wood because the system is...

Jun 2022
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Manager

Functionality and Upgrades

The reporting side of the system is not user friendly. If we download a report, all the lines are...

Jun 2022
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Manager

Service and Support

Getting ahold of the support staff can be a challenge. We have had to do some things, and the vendor...

Jun 2022
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Analyst/Coordinator

Future Outlook

We are going to move away from Swisslog Healthcare and move to a different vendor. A big piece of...

May 2022
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Analyst/Coordinator

Relationship

Swisslog Healthcare bought Talyst, and now we really haven't had a lot of communication with the...

May 2022
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Manager

Functionality and Upgrades

AutoPharm Enterprise helps us with our inventory system and with obtaining detailed transaction...

May 2022
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Manager

Service and Support

The area that lags is definitely the vendor's customer support. Sometimes, there are certain things...

May 2022
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Manager

Service and Support

I think there is no field technician that comes in for AutoPharm Enterprise. There is preventative...

May 2022
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Director

Future Outlook

We have been working on a few bugs in the system since our last upgrade. Thankfully, the vendor has...

May 2022
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Director

Relationship

Swisslog Healthcare acquired the software from Talyst. I don't think the solution is part of...

May 2022
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(0)
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Manager

Functionality and Upgrades

AutoPharm Enterprise is always promoted as having the best automation out there, but when we got in...

Mar 2022
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(0)
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Manager

Functionality and Upgrades

We haven't integrated anything beyond what we did when we first started with the system, but it...

Mar 2022
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Manager

Functionality and Upgrades

The product is good. It makes things simple and easy for end users. We have a lot of people at our...

Mar 2022
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Manager

Other Observations & Comments

I would tell others who are considering the system to look around first and see what else is out...

Mar 2022
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Manager

Service and Support

The vendor's support is good. Their people always get back to us when we need them to. We may not...

Mar 2022
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Manager

Service and Support

Swisslog Healthcare's support teams are absolutely proactive. If there is an issue, then they will...

Mar 2022
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Manager

Other Observations & Comments

I used the system at my previous organization. It wasn't great, but it was okay. I would consider...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I believe the vendor does avoid charging for every little thing. Things have been fine, and we...

Feb 2022
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(0)
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VP/Other Executive

Implementation and Training

During the implementation, there were delivery challenges due to the pandemic. The vendor wasn’t...

Feb 2022
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I would recommend the product, and I am very satisfied with it. The system gives us the capability...

Feb 2022
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VP/Other Executive

Technology

The hardware of the system really needs to be aligned with the frequency of use for the hospital....

Feb 2022
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VP/Other Executive

Relationship

The vendor has kept their promises. I have been very happy with the customer service. We can pretty...

Feb 2022
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