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AutoPharm Enterprise Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Product

Swisslog Healthchare’s system has great data. The downside is the data is really hard to get. The...

Oct 2023
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Director

Loyalty, Product

We have had the product for a long time, and it has just kept going.

Oct 2023
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Manager

Relationship

There is a person from Swisslog Healthcare who comes every year, and they are excellent. They come...

Sep 2023
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Manager

Relationship

When something isn't right, it would be nice to have emails or phone calls in advance to let us...

Sep 2023
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Manager

Product, Value

AutoPharm Enterprise is transparent for counts. We can either be right at the system or log in...

Sep 2023
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Manager

Relationship

I don't use a lot of the reports in AutoPharm Enterprise because the system takes a long time to...

Sep 2023
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Manager

Operations

We don’t have training from Swisslog Healthcare. We figure things out and train ourselves.

Sep 2023
||
(0)
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Manager

Loyalty

We have looked at competitors, but we really like AutoPharm Enterprise because it allows all my...

Jul 2023
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Manager

Value

There haven't been any charges as we have reached out to Swisslog Healthcare for something with the...

Jul 2023
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Manager

Operations, Product

When we did the software upgrade, we didn't have any problems, and I know there was some one-on-one...

Jul 2023
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VP/Other Executive

Culture, Operations, Product

Swisslog Healthcare stuck us on an interface, and we weren't happy. Trying to get into the system is...

Jun 2023
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VP/Other Executive

Relationship

We don’t have much involvement with Swisslog Healthcare. We don’t really hear much from the vendor....

Jun 2023
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Director

Culture, Value

Most of our costs are incorporated with the cost of the product, and that is helpful.

Jun 2023
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(0)
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Director

Loyalty

One reason we decided to move away from AutoPharm Enterprise was that we had a different vendor’s...

Jun 2023
||
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Director

Loyalty, Relationship

We decided to switch away from AutoPharm Enterprise because our customer service was complete trash....

Jun 2023
||
(0)
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Director

Loyalty

Our project manager from Swisslog Healthcare is fantastic. If that person ran the company, we would...

Jun 2023
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Analyst/Coordinator

Loyalty

We are getting ready to replace AutoPharm Enterprise. We wanted to consolidate our vendors. When we...

May 2023
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(0)
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Analyst/Coordinator

Relationship, Product

AutoPharm Enterprise has been reliable. We haven't had any issues with it, and that has been a big...

May 2023
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Director

Product

We don't get anything new with AutoPharm Enterprise. Our last upgrade was because we updated our...

May 2023
||
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Director

Culture, Relationship

I have no idea who my contacts are at Swisslog Healthcare, and I feel like they change all the time....

May 2023
||
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Director

Product

Swisslog Healthcare has a very simple platform that is reliable. It doesn't do anything fancy, but...

May 2023
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Director

Relationship, Operations

We have a dedicated person from Swisslog Healthcare from the Talyst Systems days who works here at...

May 2023
||
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Director

Relationship

The solution works all the time and hardly ever goes down if there isn't an end-user issue. Swisslog...

May 2023
||
(0)
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Director

Product

There are some things I would like to have in AutoPharm Enterprise. They are very small things, such...

May 2023
||
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Director

Product

Swisslog Healthcare’s actual products work well. But the reporting is killing us. The reporting and...

May 2023
||
(0)
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Director

Relationship

We haven't had to use Swisslog Healthcare’s support a whole lot, and that is a good thing. In the...

May 2023
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Director

Relationship

Swisslog Healthcare is very proactive with their PMs. They are on-site every few months looking at...

May 2023
||
(0)
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Director

Relationship

Swisslog Healthcare had a lot of turnover, and it seems like the people that we initially worked...

May 2023
||
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Director

Product, Value

Swisslog Healthcare's system is helpful with our storage and ordering. The system has reduced some...

May 2023
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Manager

Operations

Swisslog Healthcare does not provide very much training. The vendor offers preventive maintenance,...

Apr 2023
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Manager

Relationship

The vendor offers 24/7 support, but the turnaround time on support requests varies. I would like to...

Apr 2023
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Manager

Relationship

We usually get responses within a few hours; short response times are what the vendor promises....

Apr 2023
||
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Analyst/Coordinator

Product

AutoPharm Enterprise’s scanning feature is helpful.

Mar 2023
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Analyst/Coordinator

Relationship

The vendor sends out emails to alert us of issues that are happening or will happen in terms of...

Mar 2023
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Manager

Loyalty

We are moving from AutoPharm Enterprise to another product to reduce the number of systems we are...

Mar 2023
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(0)
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Manager

Product, Value

I would not buy the product again because I would have liked to have gone with a solution that is...

Mar 2023
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Manager

Relationship

Swisslog Healthcare’s ability to keep their promises has been no better or worse than any other...

Mar 2023
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Manager

Relationship, Product

Swisslog Healthcare doesn't blow me away, but one of the vendor’s biggest strengths is their...

Mar 2023
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VP/Other Executive

Loyalty

We are looking at developing greater drug accountability and a perpetual inventory system on our...

Jan 2023
||
(0)
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VP/Other Executive

Operations

Swisslog Healthcare has been pretty straightforward and very helpful with our implementation. They...

Jan 2023
||
(0)
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VP/Other Executive

Operations

After our staff did the training, they still didn't know enough about the canisters and how to...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

I haven't heard any complaints from my staff about the product’s ease of use. The vendor is doing...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

I used to know one of the executives of Swisslog Healthcare, and I could call them and get things...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Relationship

I don't see any problem regarding whether the vendor keeps us informed about what else we can use or...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Value

Because Swisslog Healthcare bought AutoPharm Enterprise, they are still in the learning stage and...

Jan 2023
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(0)
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Manager

Product

The AutoPharm Enterprise hardware was not meant for the weight of some drugs in their liquid state....

Jan 2023
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Manager

Product

The communication from AutoPharm Enterprise to our other products is not as seamless as the vendor...

Jan 2023
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(0)
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Manager

Product

AutoPharm Enterprise is not stable. It is not on a stable network, so it crashes a lot.

Jan 2023
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(0)
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Manager

Relationship

There is a lack of responsiveness from Swisslog Healthcare regarding their AutoPharm Enterprise...

Jan 2023
||
(0)
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Manager

Product

One of the ongoing problems we have with AutoPharm Enterprise is with the inventory and the cost of...

Jan 2023
||
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