AutoPharm Enterprise
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

Swisslog Healthcare acquired the software from Talyst. I don't think the solution is part of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AutoPharm Enterprise is always promoted as having the best automation out there, but when we got in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't integrated anything beyond what we did when we first started with the system, but it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is good. It makes things simple and easy for end users. We have a lot of people at our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell others who are considering the system to look around first and see what else is out...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is good. Their people always get back to us when we need them to. We may not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Swisslog Healthcare's support teams are absolutely proactive. If there is an issue, then they will...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I used the system at my previous organization. It wasn't great, but it was okay. I would consider...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I believe the vendor does avoid charging for every little thing. Things have been fine, and we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the implementation, there were delivery challenges due to the pandemic. The vendor wasn’t...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend the product, and I am very satisfied with it. The system gives us the capability...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The hardware of the system really needs to be aligned with the frequency of use for the hospital....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has kept their promises. I have been very happy with the customer service. We can pretty...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From what I have seen, Swisslog Healthcare’s training is pretty good. Other vendors have a whole...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the product’s format. I also like working with Swisslog Healthcare’s packager.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AutoPharm Enterprise isn't part of our long-term plans. We want to switch over to another resolution...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Swisslog Healthcare mostly keeps their promises, but there are a few important things that they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like having access to the solution's data. AutoPharm Enterprise gives us access to a database, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We tried to do an upgrade for the solution a while ago, and I spent months emailing our sales...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I honestly can't recall the last time we did a Swisslog Healthcare implementation, but the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are getting rid of AutoPharm Enterprise, and that is largely due to dissatisfaction with the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not aware of any training that Swisslog Healthcare provides. I have never known training to be...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like AutoPharm Enterprise's ability to integrate with other systems. The product integrates with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AutoPharm Enterprise is a good, user-friendly product. Our staff members love it. It is good at...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have no problem with AutoPharm Enterprise integrating with some of our systems. However, it does...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AutoPharm Enterprise is user friendly. The software is reliable and has always worked for us.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation went really well. The only issue that we really had was with availability. That...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution works the way that it was promoted to work, and it does what it is supposed to do....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Swisslog Healthcare does a very good job with integration. They work well with all of our systems. I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Swisslog Healthcare has minor hiccup every once in a while, but they are on top of things. Their...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Reporting has been a struggle with the solution in the past. Swisslog Healthcare has some new...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Swisslog Healthcare isn't good at communicating about software updates. That is one thing that they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have to deal with Swisslog Healthcare's executives very much. The system is pretty smooth....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A while ago, we brought in some new carousels to replace our old ones, and it was actually cheaper...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AutoPharm Enterprise is great. It provides a lot of perpetual capabilities for our tracking our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The big thing with AutoPharm Enterprise is that the staff education is most critical in getting them...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Talyst had very good customer service and was a smaller company. Swisslog Healthcare is still...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a lot of indecision within Swisslog Healthcare about whether they are going to continue...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Swisslog Healthcare has put in good effort in training us. I don't see any really big deficiencies...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Swisslog Healthcare has kept their promises, but they have not been proactive in helping us. One of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor executives are not present. The only way they seem to engage with us is when they are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is pretty easy to use. We have kept AutoPharm Enterprise and used it so much over the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because of the status of our carousel, Swisslog Healthcare is only willing to go to a month-to-month...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of COVID-19 and other situations where we have had to bring in additional inventory, assign...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the challenges we have had with AutoPharm Enterprise has been the ability to customize user...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ability to get meaningful reports from AutoPharm Enterprise is a bit of a challenge. We can...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t get any training from the vendor. The training is all internally developed.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the challenges we face with integration are really the result of the vendor’s ability to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There really is not any training from Swisslog Healthcare. We don’t even know when an upgrade is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have integration issues at times, but with Swisslog Healthcare, we sometimes have some issues...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

My biggest complaint with product quality is that Swisslog Healthcare has deemed the product to be...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The carousels work fine. The issue that I have with Swisslog Healthcare is that they are a one-trick...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish I had positive things to say about Swisslog Healthcare, but unfortunately, I don’t. Since...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor rarely adheres to the terms of their contract in terms of the time in which support is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When our contract is up and we get a new product, there is zero chance that I would consider...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The communication is so poor with Swisslog Healthcare; I am not sure what their promises even are....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we were to go with Swisslog Healthcare again, my satisfaction with them would probably increase...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything changed when Swisslog Healthcare bought the company. The customer service is not what it...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is a huge benefit from an ordering standpoint because we can set our par levels, and the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have decided to sunset AutoPharm Enterprise for a few reasons. Swisslog Healthcare acquired...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get what we get when we order central pharmacy automation. The hardware drives the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to have a dedicated computer to run AutoPharm Enterprise. The system is not web-based, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not aware of any training activities for AutoPharm Enterprise. There may have been a time when...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AutoPharm Enterprise is an outdated product. There haven't been any substantial updates in a long...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether Swisslog Healthcare has explicitly told us, but we get the sense that they plan...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We recently upgraded the software, and there were some bugs, but they got taken care of early after...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The update transition process was a little challenging for us. We underestimated the time it would...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As of late, the service and support have been pretty slow. If I call in for an easy issue, Swisslog...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Swisslog Healthcare doesn’t charge for every little thing. In the past, I have had issues where we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We switched over to an upgrade of the system, and I have been having a lot of problems with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is at the end of its life. We haven't heard from the vendor about what is available. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a good relationship with the vendor's service center. They are pretty responsive. I haven't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like more web-based tools that we could use at home. We wish that AutoPharm Enterprise's...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution has really helped our safety numbers improve. That has been big.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution could have a better reporting function. We aren't able to export information from it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF