Clinical Communications Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We are happy with Clinical Communications, but our communication is segmented due to internal...
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Product
The symplr tool is well-liked locally, and one of the biggest things for us is that it integrates...
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Loyalty, Product
I think whether we would buy the product again depends on the circumstances. If I were at another...
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Relationship
symplr is decent on the promises side, and I have no complaints except that their support is not...
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Operations
symplr’s implementation and upgrade services are pretty strong. They do a good job.
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Operations, Product
Usually when we have new physicians, we have clinical informaticists who sit with symplr and make...
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Product
The product does a lot more than what we use; we use the simple version of it, but what we use is...
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Loyalty
In five years, things might be different. We are going to see what the strategy is and where the...
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Relationship
I have been fairly impressed with symplr as a vendor in terms of their approach to meeting with us...
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Relationship, Operations
symplr really tries to be proactive. They do outreach and have had good communication, especially...
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Loyalty, Product
We are using the basic messaging functionality. symplr has some other functions that we have not yet...
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Product
symplr's solution is integrated with our EHR. And if a patient presents to the ER, for example, with...
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Culture, Loyalty, Value
We are doing fine with symplr. We use the solution, which is primarily for secure HIPAA text...
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Product
Overall, the technology works; it is easy to use. There are opportunities to make it better; for...
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Loyalty, Product
symplr is trying to partner with us, but it is a little bit too late. In terms of our organization's...
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Loyalty
I wouldn't buy Clinical Communications again. It wasn't our first choice when we chose it. It was...
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Product
symplr's integration package is pretty weak. symplr has done some things that have assisted with our...
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Culture, Value
symplr does a pretty good job in terms of avoiding charging. Their licenses are pretty all...
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Operations
symplr does a good job with what they provide, and we have a high rate of adoption. The system is...
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Operations, Product
Some of the vendor's updates and patches have taken us down for quite a long time. Also, since the...
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Relationship
We have a pretty good support team from symplr. I know that our people are happy with the support...
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Loyalty, Product
We wish we could change the way that the system organizes groups, individuals, and hospital systems....
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Culture, Relationship
We had the opportunity to speak to symplr at a conference, and I realized that they do a lot more...
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Loyalty
We acquired a hospital system, and they use another similar solution. We can’t have two vendors, and...
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Product
There is a lot of missing functionality, such as headshots of providers or the ability to filter by...
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Product
There are a lot of things that I'm not able to pull into the system, but from communicating with...
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Product
I have other platforms that I have enjoyed more than Clinical Communications. I haven’t noticed any...
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Culture, Relationship
symplr is pretty easy to get along with.
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Product
We did a recent upgrade to the solution, and there were some kinks with that. There have been...
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Relationship
If somebody calls me from symplr, they are usually looking for a survey. Otherwise, we never hear...
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Relationship
In terms of support, the person who communicates with me is not the kindest. I try to keep in mind...
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Product, Value
The system allows us to communicate from a HIPAA standpoint, and that is about it.
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Culture, Product
The product works as promoted. It meets the needs of communication between people. Perhaps if the...
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Loyalty, Product
The ease of the app is great. That was one thing that I liked from the beginning. The longer I have...
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Product
The biggest thing is the reporting in terms of being able to search through. If we could title...
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Operations
We haven't had any issues with upgrades. There has been no support for those, but we have been fine....
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Loyalty, Relationship
It is very hard to get customer service, and I don't talk to anybody at symplr’s organization. With...
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Product
When I'm trying to run reports to go back and look at communication between my staff members, it is...
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Product
The system works great in terms of what we need in communicating with people; we don't have any...
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Product
I like the ability to find providers in our community if they are on symplr's system. Unfortunately,...
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Product
There are little things in symplr's solution that do not work in our community. Most of the setups I...
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Product
I'm not a big fan of the fact that I cannot read the messages on my smartwatch. That has been a...
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Relationship
Our relationship with symplr has been very quiet. It is crickets right now. We would like them to be...
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Operations, Product
The search functionality in symplr's system is not ideal, especially with multiorganization setups....
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Value
I probably would not buy the system again. I haven't seen too many enhancements that meet our needs....
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Relationship
There was something that was a little off with Clinical Communications, but symplr reconciled the...
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Product
There is really nothing that symplr can do about it, but between iPhones and Androids there are...
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Operations, Product
Using Clinical Communications has been easy for us since other sites around us were already using...
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Culture, Loyalty
symplr is giving us a good deal on our contract. We chose the solution partly because it was more...
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Relationship
symplr is pretty responsive. They upgrade the product constantly and keep me informed. Since the...
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Culture, Product
What we use in Clinical Communications works as it is promoted. We haven't had any upgrade issues.
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Culture, Value
We never hear from symplr unless they want to sell us something or want more money. Our other...
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Culture, Value
I have been trying to get away from symplr for a long time, so I would be not buy symplr again. My...
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Operations
Some of symplr's admin training wasn't the best. It wasn't the most efficient or effective way to...
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Loyalty, Product
There are some individuals at our organization who want to go with Epic's Secure Chat and move away...
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Culture, Operations, Product
symplr designed and built some new platforms, and they presented the platforms to us as if there...
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Relationship
At times, the system has had delays in messaging functionalities and features in symplr. We don't...
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Culture, Relationship, Value
symplr is a business, and they have to make money somehow. However, they are very willing to work...
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Relationship, Operations, Product
We had an issue with one of symplr's upgrades where we couldn't push one of the numbers, and that...
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Product
One thing that would be a huge win would be for Clinical Communications to connect to our EHR. For...
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Relationship
symplr recently made some changes to their tier-one support. It used to be that the number that we...
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Product
One issue that we have in symplr is with their reporting structure. For example, if we have a case...
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Value
We are working with symplr SSO abilities on our devices. That is a great thing that allows our staff...
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Product
The single sign-on functionality in symplr should ask someone whether they want to be signed into...
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Product
symplr does a wonderful job with their basic platform and communication strategy. It is extremely...
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Relationship, Product
I understand the system from a business perspective, but sometimes, symplr places more focus on...
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Loyalty, Relationship
symplr acknowledges issues with Clinical Communications with disaster recovery and integration, and...
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Relationship, Operations
symplr has skinnied down their support. The world has gotten bigger, but symplr has not. It is...
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Product
With Clinical Communications, we need to have a slightly better interface with other platforms....
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Product
One challenge with Clinical Communication is the delivery time of the message. Occasionally, there...
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Product
We use Clinical Communications for secure messaging, and it does great. What we really want with...
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Relationship
symplr has been very responsive to the use cases and requests we have made. They are anxious to do...
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Relationship, Product
We just use the solution for communication, and we have no problem with it. It works great for our...
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Relationship, Operations
The symplr team I worked with was hit-and-miss. I have issues communicating with symplr's people...
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Product
I believe overall Clinical Communications is a product that can be extremely useful.
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Loyalty
We don't have many conversations with the vendor anymore. The product is kind of doing its thing,...
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Loyalty, Relationship
I think we will start to see that other products have probably advanced more rapidly than symplr's...
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Relationship, Product
symplr communicates when issues are going on. For the functionality that we want to use the system...
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Relationship
I haven't had any big problems, so I haven't had a need to ask symplr for anything. We get emails...
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Product
Clinical Communications is a good product. Clinical Communications is easy to use. It is very...
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Operations, Product
The one thing that would be helpful for me to understand is how to submit a product enhancement to...
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Operations
For end users, it would be nice if symplr had some training videos or YouTube tutorials that we...
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Relationship
symplr always seems to have somebody that I can talk to directly when I call their help desk, so I...
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Relationship, Operations
symplr is not doing very well at being proactive. They don't reach out to us for anything. Some...
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Product
The solution does a really good job with secure messaging and scheduling. However, I am not a huge...
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Relationship
symplr has a development team. If I open a ticket and ask for something or how to do something and...
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Culture, Value
symplr is pretty straightforward with what they charge us. There is just one platform, and I don't...
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Culture, Relationship
We are very upset with the vendor because they lack communication and aren't willing to work with...
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Culture, Product
Clinical Communications works as intended, but it isn't like it is the best thing ever. It just...
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Product
Our biggest challenge is with finding and adding providers because the system is tied to their NPI...
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Relationship, Product
I would like to see symplr have some configuration items that would allow for ease of changing our...
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Culture, Relationship
For the most part, symplr does a good job at meeting their promises. symplr is proactive, but we...
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Product, Value
When we got Clinical Communications, it was the only solution out there. It was a great product at a...
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Culture, Value
symplr has altered their business model, which has moved the price point up. We use only a small...
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Product
In symplr's platform, providers and nursing staff members have a simple interface to message each...
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