Clinical Communications Commentary

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I have no reason to change from symplr at this moment because the system is doing exactly what we...

We just use the system with our remote clinicians and our staff, and I know there’s a lot more to...

I don't know the last time I logged a ticket with symplr. They're usually the ones telling us when...

Clinical Communications is a fairly reliable system, and it's easy to use. It's pretty intuitive....

symplr's support team is pretty good about answering our phone calls. When I call, usually somebody...

There are some adjustments I would make to Clinical Communications. For example, currently, we can...

symplr could have a better process of integrating their system with other platforms. Currently,...

It would be nice to know who we need to talk to at symplr. Some places have a representative that we...

I never got any training for the solution. I had to go online and just learn the solution myself,...

What I like most about the product is that Clinical Communications really helped us get rid of our...

When it comes to symplr partnering with us to optimize our communication strategy, they're not...

Training is really nonexistent from the vendor. They provide some knowledge bases. symplr has a help...

When the vendor was acquired by symplr, their partnering with us to optimize our communication...

We will be moving away from symplr and to our EHR vendor since our EHR vendor has a secure chat. We...

The biggest benefit of using Clinical Communications is the ease of communicating with the providers...

symplr could maybe improve the reporting in the platform, like the ability to get what somebody had...

symplr has been very easy to work with. We set Clinical Communications up several years ago, and...

When we are just using Clinical Communications, we have the functionality that we need, but when we...

We recommend the platform to hospitals that we work with, and when they set up their own instance,...

We do our training internally for the most part, but there are a lot of webinars that symplr puts...

It would be useful for our group to customize some patient forms within the application without...

symplr’s support people are very timely and quick to respond. We can usually get in touch with...

I have not seen road maps from symplr, but I do get periodic emails about features that they are...

symplr does a pretty good job of having a reliable product, and that is good to see. They acquired...

No one from symplr has actually reached out to me to have a conversation to see what our basic needs...

I know certain things that Clinical Communications is capable of. We don’t need to use any of that...

We only use a small portion of Clinical Communications, but I know that the vendor has other things...

symplr is inconsistent and lacks a defined plan or clear communication with us. While my experience...

We receive little to no communication from symplr. Rate increases are difficult to get responses on,...

We receive little to no training from symplr. When I ask questions, they tend to skirt around the...

The doctors like Clinical Communications. It is very straightforward, and they are used to it. It...

It is hard to get information out of the system. We built the critical-notification process and...

There was a recent AWS outage, which affected symplr, and they sent us no communication that they...

The solution is working. People have adopted it. It is meeting our current needs. There are still...

We have tried to work with symplr because our security and compliance team would like users to have...

At its core, symplr's product is a text-messaging system that is easy to adopt. People know how to...

I wouldn't buy the system again. It does what we need it to do. There were some politics in our...

We are happy with Clinical Communications, but our communication is segmented due to internal...

The symplr tool is well-liked locally, and one of the biggest things for us is that it integrates...

I think whether we would buy the product again depends on the circumstances. If I were at another...

symplr is decent on the promises side, and I have no complaints except that their support is not...

symplr’s implementation and upgrade services are pretty strong. They do a good job.

Usually when we have new physicians, we have clinical informaticists who sit with symplr and make...

The product does a lot more than what we use; we use the simple version of it, but what we use is...

In five years, things might be different. We are going to see what the strategy is and where the...

I have been fairly impressed with symplr as a vendor in terms of their approach to meeting with us...

symplr really tries to be proactive. They do outreach and have had good communication, especially...

We are using the basic messaging functionality. symplr has some other functions that we have not yet...

symplr's solution is integrated with our EHR. And if a patient presents to the ER, for example, with...

We are doing fine with symplr. We use the solution, which is primarily for secure HIPAA text...

Overall, the technology works; it is easy to use. There are opportunities to make it better; for...

symplr is trying to partner with us, but it is a little bit too late. In terms of our organization's...

I wouldn't buy Clinical Communications again. It wasn't our first choice when we chose it. It was...

symplr's integration package is pretty weak. symplr has done some things that have assisted with our...

symplr does a pretty good job in terms of avoiding charging. Their licenses are pretty all...

symplr does a good job with what they provide, and we have a high rate of adoption. The system is...

Some of the vendor's updates and patches have taken us down for quite a long time. Also, since the...

We have a pretty good support team from symplr. I know that our people are happy with the support...

We wish we could change the way that the system organizes groups, individuals, and hospital systems....

We had the opportunity to speak to symplr at a conference, and I realized that they do a lot more...

We acquired a hospital system, and they use another similar solution. We can’t have two vendors, and...

There is a lot of missing functionality, such as headshots of providers or the ability to filter by...

There are a lot of things that I'm not able to pull into the system, but from communicating with...

I have other platforms that I have enjoyed more than Clinical Communications. I haven’t noticed any...

symplr is pretty easy to get along with.

We did a recent upgrade to the solution, and there were some kinks with that. There have been...

If somebody calls me from symplr, they are usually looking for a survey. Otherwise, we never hear...

In terms of support, the person who communicates with me is not the kindest. I try to keep in mind...

The system allows us to communicate from a HIPAA standpoint, and that is about it.

The product works as promoted. It meets the needs of communication between people. Perhaps if the...

The ease of the app is great. That was one thing that I liked from the beginning. The longer I have...

The biggest thing is the reporting in terms of being able to search through. If we could title...

We haven't had any issues with upgrades. There has been no support for those, but we have been fine....

It is very hard to get customer service, and I don't talk to anybody at symplr’s organization. With...

When I'm trying to run reports to go back and look at communication between my staff members, it is...

The system works great in terms of what we need in communicating with people; we don't have any...

I like the ability to find providers in our community if they are on symplr's system. Unfortunately,...

There are little things in symplr's solution that do not work in our community. Most of the setups I...

I'm not a big fan of the fact that I cannot read the messages on my smartwatch. That has been a...

Our relationship with symplr has been very quiet. It is crickets right now. We would like them to be...

The search functionality in symplr's system is not ideal, especially with multiorganization setups....

I probably would not buy the system again. I haven't seen too many enhancements that meet our needs....

There was something that was a little off with Clinical Communications, but symplr reconciled the...

There is really nothing that symplr can do about it, but between iPhones and Androids there are...

Using Clinical Communications has been easy for us since other sites around us were already using...

symplr is giving us a good deal on our contract. We chose the solution partly because it was more...

symplr is pretty responsive. They upgrade the product constantly and keep me informed. Since the...

What we use in Clinical Communications works as it is promoted. We haven't had any upgrade issues.

We never hear from symplr unless they want to sell us something or want more money. Our other...

I have been trying to get away from symplr for a long time, so I would be not buy symplr again. My...

Some of symplr's admin training wasn't the best. It wasn't the most efficient or effective way to...

There are some individuals at our organization who want to go with Epic's Secure Chat and move away...

symplr designed and built some new platforms, and they presented the platforms to us as if there...

At times, the system has had delays in messaging functionalities and features in symplr. We don't...

symplr is a business, and they have to make money somehow. However, they are very willing to work...

We had an issue with one of symplr's upgrades where we couldn't push one of the numbers, and that...

One thing that would be a huge win would be for Clinical Communications to connect to our EHR. For...

symplr recently made some changes to their tier-one support. It used to be that the number that we...

One issue that we have in symplr is with their reporting structure. For example, if we have a case...

We are working with symplr SSO abilities on our devices. That is a great thing that allows our staff...

The single sign-on functionality in symplr should ask someone whether they want to be signed into...

symplr does a wonderful job with their basic platform and communication strategy. It is extremely...

I understand the system from a business perspective, but sometimes, symplr places more focus on...

symplr acknowledges issues with Clinical Communications with disaster recovery and integration, and...

symplr has skinnied down their support. The world has gotten bigger, but symplr has not. It is...

With Clinical Communications, we need to have a slightly better interface with other platforms....

One challenge with Clinical Communication is the delivery time of the message. Occasionally, there...

We use Clinical Communications for secure messaging, and it does great. What we really want with...

symplr has been very responsive to the use cases and requests we have made. They are anxious to do...

We just use the solution for communication, and we have no problem with it. It works great for our...

The symplr team I worked with was hit-and-miss. I have issues communicating with symplr's people...

I believe overall Clinical Communications is a product that can be extremely useful.