Clinical Communications Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Culture, Value

The vendor charges us for each individual license even though we have some people who will never log...

Feb 2024
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Analyst/Coordinator

Operations

Our upgrade was extremely uncoordinated. We thought it was coordinated, and then we gave the vendor...

Feb 2024
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Manager

Relationship

The symplr support people always get right back to me, and we have regular meetings with symplr's leadership....

Feb 2024
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Manager

Product

Because we are community connected, we can message throughout our community, but our reports are...

Feb 2024
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CMIO

Operations

symplr did a good job with the implementation. Training has not been an issue. Additionally, when...

Jan 2024
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CMIO

Product

Clinical Communications is doing the job. We haven't taken advantage of some of symplr’s...

Jan 2024
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CMIO

Product

The desired functionality that comes up most often is the ability to send a delayed message and set...

Jan 2024
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CMIO

Loyalty, Product

With Clinical Communications, we are not measuring tangible outcomes, but we are not sending...

Jan 2024
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Analyst/Coordinator

Product

Our interoperability goals have been stalled due to issues with physician use and whether or not the...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

I haven't worked with a vendor yet that is proactive; however, symplr sends out automated messages...

Jan 2024
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Analyst/Coordinator

Product, Value

The improvement we have seen with critical teams using Clinical Communications has been amazing. We...

Jan 2024
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Analyst/Coordinator

Loyalty

The interhospital communications side for room teams is a little lacking. Our room teams have...

Jan 2024
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Analyst/Coordinator

Culture, Operations

We need more communication from symplr for training and for them to supply us with materials. I...

Jan 2024
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Analyst/Coordinator

Relationship, Product

The caveat for symplr is they are fantastic at call schedules and emergency communications, but...

Jan 2024
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Analyst/Coordinator

Culture, Operations

The system has everything that was promised, and the predelivery was eventually done within a while...

Jan 2024
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Analyst/Coordinator

Operations

symplr’s implementation process was fantastic. However, from an implementation services standpoint,...

Jan 2024
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Analyst/Coordinator

Culture, Relationship

Product support is one area where symplr really shines. Their support is the best support I have had...

Jan 2024
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Analyst/Coordinator

Relationship

symplr’s support team is excellent. They respond very quickly and are very thorough and willing to...

Jan 2024
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Analyst/Coordinator

Product

I like what symplr Clinical Communications does. It is a good product that serves its purpose very...

Jan 2024
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Director

Product

Clinical Communications is a pretty self-sufficient system. It is a very easy product to use. That...

Jan 2024
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Director

Loyalty, Value

The simplicity of Clinical Communications is really what is key. It just works. We have very few...

Dec 2023
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Director

Culture, Relationship

One benefit for us in our area was that there was a heavy symplr presence already. That made things...

Dec 2023
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Director

Product

We like the overall simplicity of the system. It just works and is not complex. It doesn’t require a...

Dec 2023
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CIO

Culture

symplr has been strong-arming us to pay invoices that they cut and send to us without any...

Nov 2023
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CIO

Culture

The Halo platform was well liked by the clinicians. Some of them have moved to another communication...

Nov 2023
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CIO

Product

We still have issues with secure communication and timeliness when it comes to the system. For the...

Nov 2023
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CIO

Operations, Product

Halo Health is a good solution. We haven't had many problems with the vendor's services or with the...

Nov 2023
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Manager

Product

We would like poster signs to hang up around organizations to show messaging etiquette. Providers do...

Oct 2023
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Manager

Product

We use Clinical Communications to communicate with our providers after hours. That makes...

Oct 2023
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Manager

Operations, Product

One of symplr’s upgrades did not go over very well. The absolute changing of the logo was difficult....

Oct 2023
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Manager

Operations, Product

Knowing how to search for people in Clinical Communications seems to be difficult for folks. We had...

Oct 2023
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Manager

Relationship

I have had nothing but a good and consistent experience with symplr over the years. Their customer...

Oct 2023
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Manager

Product

The fact that the symplr app itself is encrypted is nice. We don't have to encrypt the phones. I do...

Oct 2023
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VP/Other Executive

Culture, Loyalty

I probably wouldn't buy from symplr again. The product does what we need it to do, but the vendor...

Oct 2023
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CISO

Value

Clinical Communications has challenges working with many of our workflows. Also, our clinical...

Oct 2023
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CNIO

Product, Value

symplr has been a true partner in developing our platform and strategy around removing pagers and...

Oct 2023
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CNIO

Relationship

The vendor is focused on the right things and is open to feedback. That is something that I like...

Oct 2023
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CNIO

Culture

The jury is out on where symplr's prices are going. The vendor wants to sell us more verticals, but...

Oct 2023
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CNIO

Loyalty

As Epic continues to develop their secure chat workflows, they are bringing in a VoIP product. If...

Oct 2023
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CNIO

Relationship, Product

When symplr took over the system, they switched databases, servers, and everything else over to...

Oct 2023
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Manager

Product

I really don't have very many complaints about Clinical Communications. It is a pretty solid...

Sep 2023
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Manager

Product

One issue with Clinical Communications that we have is that it is notoriously hard for one of our...

Sep 2023
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Manager

Product

Ideally, if I could have Clinical Communications wrapped up into one of my other systems, I would...

Sep 2023
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Manager

Relationship

I don't really have to do too much with Clinical Communications. symplr has good support and is very...

Sep 2023
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Manager

Value

The cost of Clinical Communications is very reasonable, and it is pretty straightforward. The vendor...

Sep 2023
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CMIO

Product

In the last few months, we had a couple of upgrades. Once they went live, things kind of were...

Aug 2023
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CMIO

Product

Clinical Communications is very easy to use. I use it on my phone all the time.

Aug 2023
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CMIO

Operations

During the initial go-live, symplr was very easy to work with. The support during the go-live was...

Aug 2023
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Manager

Operations, Product

We are very happy with symplr. I joined a webinar the other day with symplr where they talked about...

Jul 2023
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Manager

Operations, Product

Our team has commented on some of the upgrades that symplr has done. The upgrades reflect the...

Jul 2023
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Analyst/Coordinator

Product

There is not a whole lot to the messaging system, but it is easy to search. What we don’t like is...

Jul 2023
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Analyst/Coordinator

Product

Our on-call providers enjoy the communication that comes from the product. Our nurses really love...

Jul 2023
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Analyst/Coordinator

Relationship

symplr is responsive, quick, and willing to help make sure we get our devices configured. We do not...

Jul 2023
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Physician

Product

I am on the platform a lot. It is really easy to use. I don't have any problems with the platform....

Jul 2023
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Physician

Product

We cannot upload from our phones in the symplr platform. If I want to share a document with someone,...

Jul 2023
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Physician

Relationship

I have worked with symplr’s support team only once, and they were great. They explained everything...

Jul 2023
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Physician

Loyalty, Product

We duplicate our work often. If there were a possibility to integrate Clinical Communications with...

Jul 2023
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COO

Product

We do not have a lot of challenges with symplr's system. It is a pretty simple solution in terms of...

Jun 2023
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COO

Culture, Loyalty, Value

symplr is way overpriced for what we use, and we are probably going to move away from them. We...

Jun 2023
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Director

Culture, Value

With Halo Health, everything is about price. That is the reason we haven't bought any of the...

Jun 2023
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Director

Operations, Product

symplr does upgrades periodically, and the upgrades are seamless. We have never had any bumps with...

Jun 2023
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Director

Culture, Relationship

We don't have a lot of interaction with symplr's executives, and we are not happy with the...

Jun 2023
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Manager

Product

Our biggest challenge with the product is the number of different ways we can communicate with...

May 2023
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CIO

Relationship

symplr is responsive enough to let us know when they have an outage, but they aren't responsive...

May 2023
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CIO

Loyalty, Product

Our biggest struggle with the system is downtime. We primarily use the system for text messages, and...

May 2023
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Manager

Product

The product is very intuitive and reliable. It enables a health information exchange for our end...

May 2023
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Analyst/Coordinator

Relationship

symplr doesn’t keep all of their promises because there has been an incredible delay, and there has...

May 2023
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Analyst/Coordinator

Product

There have been a couple of issues with clarification. For instance, the schedules will be shared...

May 2023
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Analyst/Coordinator

Product

The integration between the Halo Health product and our EMR is nonexistent. The process of matching...

May 2023
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Director

Product, Product

The product does have some integrations, which work really well. But there is still an opportunity...

Apr 2023
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Director

Culture, Culture, Relationship, Relationship, Product, Product

There were a handful of promises that were made as we were going live, and they still haven't been...

Apr 2023
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Director

Product, Product

We had a critical incident where the system went down, and we didn't have a backup available because...

Apr 2023
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Director

Culture, Culture

During the RFP process and the contracting phase, symplr mentioned that we would be able to pull in...

Apr 2023
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Director

Relationship, Relationship, Product, Product

Prior to 18 months ago, Halo Health did a great job with consistently sending out notifications...

Apr 2023
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Director

Relationship, Relationship

We recently had a series of unplanned instances of downtime. That was really frustrating because the...

Apr 2023
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Analyst/Coordinator

Culture, Culture, Value, Value

We don’t have a whole lot of equipment or anything, but symplr also doesn’t have an enterprise...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

We did something with symplr, and there was a miscommunication. I thought we were very clear. With...

Apr 2023
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Analyst/Coordinator

Operations, Operations

There is literally no training involved with symplr's system. We can open the box and just go with...

Apr 2023
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Analyst/Coordinator

Product, Product

symplr's system is working for what we need it for. The functionality we have is amazing. symplr...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

If we have a question, the vendor is quick to offer a suggestion. Usually, as soon as there is an...

Apr 2023
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Manager

Product, Product, Value, Value

We have found a lot of benefits to using the product. A lot of our workflows use the product.

Apr 2023
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Manager

Culture, Culture, Relationship, Relationship

Before the vendor was symplr, we felt like they kept more of their promises. The vendor still keeps...

Apr 2023
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Manager

Product, Product

We like the product's flexibility and how well it can integrate with our EMR. A lot of our community...

Apr 2023
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Manager

Product, Product

The way that the system interacts with other instances of the product has room for improvement. It...

Apr 2023
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Manager

Loyalty, Loyalty, Value, Value

The vendor has said that the system will have a significant price increase. That will bring our...

Apr 2023
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CIO

Product

The system's ease of use encourages adoption. That has been a big benefit along with the inclusion...

Apr 2023
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CIO

Product

The keyboard and things such as Siri dictation aren't considered HIPAA compliant. The vendor can't...

Apr 2023
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CMIO

Product

There is a handful of minor limitations to the product. We would like the ability to set a delivery...

Apr 2023
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CMIO

Relationship

Generally, we get very quick responses from the support team. There has been a handful of times...

Apr 2023
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CMIO

Relationship

The vendor continues to be responsive to our needs. We have been pretty happy with the service we...

Apr 2023
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CMIO

Loyalty

We are actually looking at expanding our footprint with the product. symplr has some additional...

Apr 2023
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CMIO

Culture, Loyalty, Relationship

Our only concern is that Halo Health has been purchased by symplr. symplr has a lot of different...

Apr 2023
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CMIO

Operations

When we rolled out a big enhancement a couple of years ago, that was the last time we really had any...

Apr 2023
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CMIO

Relationship, Product

There are some little enhancements to the feature functionality that we would like that we have...

Apr 2023
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Analyst/Coordinator

Relationship

Halo Health expects us to be an adult and log in and select roles, locations, and rooms. That has...

Mar 2023
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Analyst/Coordinator

Product

The Halo Health app does some horrible scaling, and the pictures come out looking terrible. So we...

Mar 2023
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Analyst/Coordinator

Product

Halo Health said the product did a lot of the things that our last product did. And when we got into...

Mar 2023
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Analyst/Coordinator

Relationship, Product

Halo Health's app is fantastic for when we have complex call schedules. The vendor has some really...

Mar 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations

symplr has aggressively implemented things that we have suggested and requested. While working in...

Mar 2023
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Analyst/Coordinator

Operations

symplr’s implementation team was telling us to figure things out ourselves. So if customers don't...

Mar 2023
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Analyst/Coordinator

Culture, Product

We had expectations that symplr's sign-in process would be similar to everybody else's processes in...

Mar 2023
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Analyst/Coordinator

Operations

Another vendor's system was probably a little easier to navigate. The symplr system requires more...

Mar 2023
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Analyst/Coordinator

Relationship

symplr has had high-level executive involvement in all of our issues and has been extremely helpful....

Mar 2023
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Analyst/Coordinator

Culture, Relationship

After we signed our contract with Halo Health, they were acquired by symplr. Halo Health had that...

Mar 2023
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Analyst/Coordinator

Product

In terms of the overall product, nobody else that I know of is doing the same things. Nobody else...

Mar 2023
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Analyst/Coordinator

Loyalty, Relationship

Up to a certain point, Halo Health had been very focused on the outpatient side of things, and their...

Mar 2023
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Analyst/Coordinator

Product

Halo Health's system covers spotty Wi-Fi with a reminder if patients don't read something. So if...

Mar 2023
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Analyst/Coordinator

Product

Our hospital was using Microsoft Excel spreadsheets and Google Calendar to manage call schedules,...

Mar 2023
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Analyst/Coordinator

Value

The vendor hasn’t charged us for any additional support or any additional functionality that they...

Mar 2023
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Analyst/Coordinator

Product, Value

If we have people that are on critical teams and they don't respond to a message, Halo Health has...

Mar 2023
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