Clinical Communications Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Product

symplr is easy to work with. They are great with integrations. The integration seems to work very...

Jun 2024
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Analyst/Coordinator

Relationship

The support people from symplr are great. The person that we always work with is good at getting...

Jun 2024
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Analyst/Coordinator

Product, Value

symplr is so simple. It is great to use and fairly straightforward. It is effective. As with any...

Jun 2024
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Analyst/Coordinator

Relationship, Product

With symplr's system, we use it for what we use it for, and we don’t need anything more than that....

Jun 2024
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Analyst/Coordinator

Operations

symplr changed their training format. They used to have a learning management system that we could...

Jun 2024
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Manager

Relationship

The vendor could be more proactive in thinking of different ways that their product could be used or...

Apr 2024
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Manager

Relationship, Operations

When we transitioned to symplr's system, we had a little struggle with the vendor in the beginning....

Apr 2024
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Manager

Product

The product's biggest strength is its flexibility. Both our internal and external folks can use the...

Apr 2024
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Manager

Relationship

One improvement that I would recommend for the vendor would be to make a better escalation path. The...

Apr 2024
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Analyst/Coordinator

Culture, Value

The vendor charges us for each individual license even though we have some people who will never log...

Feb 2024
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Analyst/Coordinator

Operations

Our upgrade was extremely uncoordinated. We thought it was coordinated, and then we gave the vendor...

Feb 2024
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Manager

Relationship

The symplr support people always get right back to me, and we have regular meetings with symplr's leadership....

Feb 2024
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Manager

Product

Because we are community connected, we can message throughout our community, but our reports are...

Feb 2024
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CMIO

Operations

symplr did a good job with the implementation. Training has not been an issue. Additionally, when...

Jan 2024
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CMIO

Product

Clinical Communications is doing the job. We haven't taken advantage of some of symplr’s...

Jan 2024
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CMIO

Product

The desired functionality that comes up most often is the ability to send a delayed message and set...

Jan 2024
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CMIO

Loyalty, Product

With Clinical Communications, we are not measuring tangible outcomes, but we are not sending...

Jan 2024
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Analyst/Coordinator

Product

Our interoperability goals have been stalled due to issues with physician use and whether or not the...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

I haven't worked with a vendor yet that is proactive; however, symplr sends out automated messages...

Jan 2024
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Analyst/Coordinator

Product, Value

The improvement we have seen with critical teams using Clinical Communications has been amazing. We...

Jan 2024
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Analyst/Coordinator

Loyalty

The interhospital communications side for room teams is a little lacking. Our room teams have...

Jan 2024
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Analyst/Coordinator

Culture, Operations

We need more communication from symplr for training and for them to supply us with materials. I...

Jan 2024
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Analyst/Coordinator

Relationship, Product

The caveat for symplr is they are fantastic at call schedules and emergency communications, but...

Jan 2024
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Analyst/Coordinator

Culture, Operations

The system has everything that was promised, and the predelivery was eventually done within a while...

Jan 2024
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Analyst/Coordinator

Operations

symplr’s implementation process was fantastic. However, from an implementation services standpoint,...

Jan 2024
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Analyst/Coordinator

Culture, Relationship

Product support is one area where symplr really shines. Their support is the best support I have had...

Jan 2024
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Analyst/Coordinator

Relationship

symplr’s support team is excellent. They respond very quickly and are very thorough and willing to...

Jan 2024
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Analyst/Coordinator

Product

I like what symplr Clinical Communications does. It is a good product that serves its purpose very...

Jan 2024
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Director

Product

Clinical Communications is a pretty self-sufficient system. It is a very easy product to use. That...

Jan 2024
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Director

Loyalty, Value

The simplicity of Clinical Communications is really what is key. It just works. We have very few...

Dec 2023
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Director

Culture, Relationship

One benefit for us in our area was that there was a heavy symplr presence already. That made things...

Dec 2023
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Director

Product

We like the overall simplicity of the system. It just works and is not complex. It doesn’t require a...

Dec 2023
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CIO

Culture

symplr has been strong-arming us to pay invoices that they cut and send to us without any...

Nov 2023
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CIO

Culture

The Halo platform was well liked by the clinicians. Some of them have moved to another communication...

Nov 2023
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CIO

Product

We still have issues with secure communication and timeliness when it comes to the system. For the...

Nov 2023
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CIO

Operations, Product

Halo Health is a good solution. We haven't had many problems with the vendor's services or with the...

Nov 2023
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Manager

Product

We would like poster signs to hang up around organizations to show messaging etiquette. Providers do...

Oct 2023
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Manager

Product

We use Clinical Communications to communicate with our providers after hours. That makes...

Oct 2023
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Manager

Operations, Product

One of symplr’s upgrades did not go over very well. The absolute changing of the logo was difficult....

Oct 2023
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Manager

Operations, Product

Knowing how to search for people in Clinical Communications seems to be difficult for folks. We had...

Oct 2023
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Manager

Relationship

I have had nothing but a good and consistent experience with symplr over the years. Their customer...

Oct 2023
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Manager

Product

The fact that the symplr app itself is encrypted is nice. We don't have to encrypt the phones. I do...

Oct 2023
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VP/Other Executive

Culture, Loyalty

I probably wouldn't buy from symplr again. The product does what we need it to do, but the vendor...

Oct 2023
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CISO

Value

Clinical Communications has challenges working with many of our workflows. Also, our clinical...

Oct 2023
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CNIO

Product, Value

symplr has been a true partner in developing our platform and strategy around removing pagers and...

Oct 2023
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CNIO

Relationship

The vendor is focused on the right things and is open to feedback. That is something that I like...

Oct 2023
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CNIO

Culture

The jury is out on where symplr's prices are going. The vendor wants to sell us more verticals, but...

Oct 2023
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CNIO

Loyalty

As Epic continues to develop their secure chat workflows, they are bringing in a VoIP product. If...

Oct 2023
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CNIO

Relationship, Product

When symplr took over the system, they switched databases, servers, and everything else over to...

Oct 2023
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Manager

Product

I really don't have very many complaints about Clinical Communications. It is a pretty solid...

Sep 2023
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Manager

Product

One issue with Clinical Communications that we have is that it is notoriously hard for one of our...

Sep 2023
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Manager

Product

Ideally, if I could have Clinical Communications wrapped up into one of my other systems, I would...

Sep 2023
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Manager

Relationship

I don't really have to do too much with Clinical Communications. symplr has good support and is very...

Sep 2023
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Manager

Value

The cost of Clinical Communications is very reasonable, and it is pretty straightforward. The vendor...

Sep 2023
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CMIO

Product

In the last few months, we had a couple of upgrades. Once they went live, things kind of were...

Aug 2023
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CMIO

Product

Clinical Communications is very easy to use. I use it on my phone all the time.

Aug 2023
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CMIO

Operations

During the initial go-live, symplr was very easy to work with. The support during the go-live was...

Aug 2023
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Manager

Operations, Product

We are very happy with symplr. I joined a webinar the other day with symplr where they talked about...

Jul 2023
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Manager

Operations, Product

Our team has commented on some of the upgrades that symplr has done. The upgrades reflect the...

Jul 2023
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Analyst/Coordinator

Product

There is not a whole lot to the messaging system, but it is easy to search. What we don’t like is...

Jul 2023
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Analyst/Coordinator

Product

Our on-call providers enjoy the communication that comes from the product. Our nurses really love...

Jul 2023
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Analyst/Coordinator

Relationship

symplr is responsive, quick, and willing to help make sure we get our devices configured. We do not...

Jul 2023
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Physician

Product

I am on the platform a lot. It is really easy to use. I don't have any problems with the platform....

Jul 2023
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Physician

Product

We cannot upload from our phones in the symplr platform. If I want to share a document with someone,...

Jul 2023
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Physician

Relationship

I have worked with symplr’s support team only once, and they were great. They explained everything...

Jul 2023
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Physician

Loyalty, Product

We duplicate our work often. If there were a possibility to integrate Clinical Communications with...

Jul 2023
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COO

Product

We do not have a lot of challenges with symplr's system. It is a pretty simple solution in terms of...

Jun 2023
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COO

Culture, Loyalty, Value

symplr is way overpriced for what we use, and we are probably going to move away from them. We...

Jun 2023
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Director

Culture, Value

With Halo Health, everything is about price. That is the reason we haven't bought any of the...

Jun 2023
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Director

Operations, Product

symplr does upgrades periodically, and the upgrades are seamless. We have never had any bumps with...

Jun 2023
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Director

Culture, Relationship

We don't have a lot of interaction with symplr's executives, and we are not happy with the...

Jun 2023
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