Clinical Communications Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We wish we could change the way that the system organizes groups, individuals, and hospital systems....
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Culture, Relationship
We had the opportunity to speak to symplr at a conference, and I realized that they do a lot more...
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Loyalty
We acquired a hospital system, and they use another similar solution. We can’t have two vendors, and...
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Product
There is a lot of missing functionality, such as headshots of providers or the ability to filter by...
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Product
There are a lot of things that I'm not able to pull into the system, but from communicating with...
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Product
I have other platforms that I have enjoyed more than Clinical Communications. I haven’t noticed any...
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Culture, Relationship
symplr is pretty easy to get along with.
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Product
We did a recent upgrade to the solution, and there were some kinks with that. There have been...
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Relationship
If somebody calls me from symplr, they are usually looking for a survey. Otherwise, we never hear...
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Relationship
In terms of support, the person who communicates with me is not the kindest. I try to keep in mind...
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Product, Value
The system allows us to communicate from a HIPAA standpoint, and that is about it.
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Culture, Product
The product works as promoted. It meets the needs of communication between people. Perhaps if the...
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Loyalty, Product
The ease of the app is great. That was one thing that I liked from the beginning. The longer I have...
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Product
The biggest thing is the reporting in terms of being able to search through. If we could title...
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Operations
We haven't had any issues with upgrades. There has been no support for those, but we have been fine....
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Loyalty, Relationship
It is very hard to get customer service, and I don't talk to anybody at symplr’s organization. With...
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Product
When I'm trying to run reports to go back and look at communication between my staff members, it is...
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Product
The system works great in terms of what we need in communicating with people; we don't have any...
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Product
I like the ability to find providers in our community if they are on symplr's system. Unfortunately,...
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Product
There are little things in symplr's solution that do not work in our community. Most of the setups I...
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Product
I'm not a big fan of the fact that I cannot read the messages on my smartwatch. That has been a...
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Relationship
Our relationship with symplr has been very quiet. It is crickets right now. We would like them to be...
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Operations, Product
The search functionality in symplr's system is not ideal, especially with multiorganization setups....
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Value
I probably would not buy the system again. I haven't seen too many enhancements that meet our needs....
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Relationship
There was something that was a little off with Clinical Communications, but symplr reconciled the...
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Product
There is really nothing that symplr can do about it, but between iPhones and Androids there are...
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Operations, Product
Using Clinical Communications has been easy for us since other sites around us were already using...
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Culture, Loyalty
symplr is giving us a good deal on our contract. We chose the solution partly because it was more...
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Relationship
symplr is pretty responsive. They upgrade the product constantly and keep me informed. Since the...
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Culture, Product
What we use in Clinical Communications works as it is promoted. We haven't had any upgrade issues.
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Culture, Value
We never hear from symplr unless they want to sell us something or want more money. Our other...
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Culture, Value
I have been trying to get away from symplr for a long time, so I would be not buy symplr again. My...
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Operations
Some of symplr's admin training wasn't the best. It wasn't the most efficient or effective way to...
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Loyalty, Product
There are some individuals at our organization who want to go with Epic's Secure Chat and move away...
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Culture, Operations, Product
symplr designed and built some new platforms, and they presented the platforms to us as if there...
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Relationship
At times, the system has had delays in messaging functionalities and features in symplr. We don't...
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Culture, Relationship, Value
symplr is a business, and they have to make money somehow. However, they are very willing to work...
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Relationship, Operations, Product
We had an issue with one of symplr's upgrades where we couldn't push one of the numbers, and that...
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Product
One thing that would be a huge win would be for Clinical Communications to connect to our EHR. For...
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Relationship
symplr recently made some changes to their tier-one support. It used to be that the number that we...
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Product
One issue that we have in symplr is with their reporting structure. For example, if we have a case...
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Value
We are working with symplr SSO abilities on our devices. That is a great thing that allows our staff...
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Product
The single sign-on functionality in symplr should ask someone whether they want to be signed into...
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Product
symplr does a wonderful job with their basic platform and communication strategy. It is extremely...
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Relationship, Product
I understand the system from a business perspective, but sometimes, symplr places more focus on...
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Loyalty, Relationship
symplr acknowledges issues with Clinical Communications with disaster recovery and integration, and...
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Relationship, Operations
symplr has skinnied down their support. The world has gotten bigger, but symplr has not. It is...
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Product
With Clinical Communications, we need to have a slightly better interface with other platforms....
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Product
One challenge with Clinical Communication is the delivery time of the message. Occasionally, there...
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Product
We use Clinical Communications for secure messaging, and it does great. What we really want with...
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Relationship
symplr has been very responsive to the use cases and requests we have made. They are anxious to do...
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Relationship, Product
We just use the solution for communication, and we have no problem with it. It works great for our...
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Relationship, Operations
The symplr team I worked with was hit-and-miss. I have issues communicating with symplr's people...
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Product
I believe overall Clinical Communications is a product that can be extremely useful.
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Loyalty
We don't have many conversations with the vendor anymore. The product is kind of doing its thing,...
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Loyalty, Relationship
I think we will start to see that other products have probably advanced more rapidly than symplr's...
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Relationship, Product
symplr communicates when issues are going on. For the functionality that we want to use the system...
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Relationship
I haven't had any big problems, so I haven't had a need to ask symplr for anything. We get emails...
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Product
Clinical Communications is a good product. Clinical Communications is easy to use. It is very...
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Operations, Product
The one thing that would be helpful for me to understand is how to submit a product enhancement to...
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Operations
For end users, it would be nice if symplr had some training videos or YouTube tutorials that we...
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Relationship
symplr always seems to have somebody that I can talk to directly when I call their help desk, so I...
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Relationship, Operations
symplr is not doing very well at being proactive. They don't reach out to us for anything. Some...
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Product
The solution does a really good job with secure messaging and scheduling. However, I am not a huge...
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Relationship
symplr has a development team. If I open a ticket and ask for something or how to do something and...
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Culture, Value
symplr is pretty straightforward with what they charge us. There is just one platform, and I don't...
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Culture, Relationship
We are very upset with the vendor because they lack communication and aren't willing to work with...
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Culture, Product
Clinical Communications works as intended, but it isn't like it is the best thing ever. It just...
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Product
Our biggest challenge is with finding and adding providers because the system is tied to their NPI...
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Relationship, Product
I would like to see symplr have some configuration items that would allow for ease of changing our...
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Culture, Relationship
For the most part, symplr does a good job at meeting their promises. symplr is proactive, but we...
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Product, Value
When we got Clinical Communications, it was the only solution out there. It was a great product at a...
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Culture, Value
symplr has altered their business model, which has moved the price point up. We use only a small...
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Product
In symplr's platform, providers and nursing staff members have a simple interface to message each...
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Culture, Loyalty, Operations
Unfortunately, it is looking less like we are going to be using symplr's system going forward, and...
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Operations
We transitioned to Clinical Communications from another platform that was really poor, and we have...
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Culture
I would buy Clinical Communications again based on my interactions with symplr's team. However, I...
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Operations
Our upgrade process has been fantastic. To be fair to symplr, our implementation process was hard...
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Loyalty, Product
Integration is one of the things that we were working toward. We wanted symplr's system to be...
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Relationship, Operations
One of symplr's biggest strengths is their willingness to accept feedback, and they don't punish...
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Operations
symplr's training is good because they send out good emails; although I know they make some upgrades...
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Relationship
We had some issues with being unable to find a user, and I think symplr had it resolved within the week....
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Loyalty, Relationship
The reason we bought the product is because of the HIPAA compliance. We had such great buy-in from...
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Culture, Value
With symplr, we have not had any additional charges. We knew the costs up front with symplr, and I...
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Operations, Product
symplr's solution is as seamless as they come, and we have never had an issue with it. The easiest...
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Relationship
symplr works with us every time we need them, and they are wonderful to get ahold of.
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Relationship
I am a symplr fan. I have been using Clinical Communications since day one. I have never had issues...
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Loyalty
We are moving away from Clinical Communications because the communication is not linked to our EMR....
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Loyalty, Operations
We just have the basic model, so we haven't had to have a lot of training from symplr. This is not a...
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Product
We essentially use Clinical Communications for folks who don't have access to our EHR. In managing...
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Product
Some things just don’t come to fruition with symplr. Also, some functionalities that we would like...
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Loyalty
We chose symplr's system because it was widely used by other healthcare organizations that we...
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Culture
There was one thing that was promised by symplr’s sales team that symplr could not deliver at the...
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Culture, Value
symplr was very up-front with pricing, and nothing had to change during the scope of the project. So...
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Operations
The implementation of symplr's product was very smooth. symplr communicated every step of the way....
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Operations
symplr has a lot of training materials out there, but a lot of it is not exactly in-depth enough for...
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Product
symplr's product is a simple tool to use. It is like a secure text-messaging system, and most people...
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Culture, Relationship
There were a couple of times we had to reach out to symplr customer support to establish new...
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Relationship
The outages haven't ever hit us, but symplr always sends out notices for certain nodes that might be...
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Loyalty, Product
Our previous clinical communications solution was not incredibly intuitive, and we had a lot of...
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Operations, Product
symplr's system does a very good job. Managing it is very easy; it integrates directly with Active...
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Relationship
symplr's product is a simple product to use. We rarely have any issues with it. It is really never...
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Relationship, Operations, Product
Things are going well with symplr's system. We had some struggles with the transition from Halo...
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