Clinical Communications Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
In symplr's platform, providers and nursing staff members have a simple interface to message each...
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Culture, Loyalty, Operations
Unfortunately, it is looking less like we are going to be using symplr's system going forward, and...
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Operations
We transitioned to Clinical Communications from another platform that was really poor, and we have...
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Culture
I would buy Clinical Communications again based on my interactions with symplr's team. However, I...
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Operations
Our upgrade process has been fantastic. To be fair to symplr, our implementation process was hard...
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Loyalty, Product
Integration is one of the things that we were working toward. We wanted symplr's system to be...
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Relationship, Operations
One of symplr's biggest strengths is their willingness to accept feedback, and they don't punish...
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Operations
symplr's training is good because they send out good emails; although I know they make some upgrades...
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Relationship
We had some issues with being unable to find a user, and I think symplr had it resolved within the week....
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Loyalty, Relationship
The reason we bought the product is because of the HIPAA compliance. We had such great buy-in from...
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Culture, Value
With symplr, we have not had any additional charges. We knew the costs up front with symplr, and I...
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Operations, Product
symplr's solution is as seamless as they come, and we have never had an issue with it. The easiest...
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Relationship
symplr works with us every time we need them, and they are wonderful to get ahold of.
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Relationship
I am a symplr fan. I have been using Clinical Communications since day one. I have never had issues...
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Loyalty
We are moving away from Clinical Communications because the communication is not linked to our EMR....
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Loyalty, Operations
We just have the basic model, so we haven't had to have a lot of training from symplr. This is not a...
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Product
We essentially use Clinical Communications for folks who don't have access to our EHR. In managing...
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Product
Some things just don’t come to fruition with symplr. Also, some functionalities that we would like...
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Loyalty
We chose symplr's system because it was widely used by other healthcare organizations that we...
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Culture
There was one thing that was promised by symplr’s sales team that symplr could not deliver at the...
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Culture, Value
symplr was very up-front with pricing, and nothing had to change during the scope of the project. So...
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Operations
The implementation of symplr's product was very smooth. symplr communicated every step of the way....
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Operations
symplr has a lot of training materials out there, but a lot of it is not exactly in-depth enough for...
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Product
symplr's product is a simple tool to use. It is like a secure text-messaging system, and most people...
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Culture, Relationship
There were a couple of times we had to reach out to symplr customer support to establish new...
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Relationship
The outages haven't ever hit us, but symplr always sends out notices for certain nodes that might be...
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Loyalty, Product
Our previous clinical communications solution was not incredibly intuitive, and we had a lot of...
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Operations, Product
symplr's system does a very good job. Managing it is very easy; it integrates directly with Active...
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Relationship
symplr's product is a simple product to use. We rarely have any issues with it. It is really never...
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Relationship, Operations, Product
Things are going well with symplr's system. We had some struggles with the transition from Halo...
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Operations, Product
Staff members love Clinical Communications, and they want to keep using it. It is definitely easy to...
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Relationship
symplr’s support is lacking. We wanted to have a phone call with them and try to get our account...
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Loyalty, Product
We use the communication tool pretty well, and our nurse call system integrates with symplr’s...
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Relationship
symplr did a much better job before the acquisition. The support and rollouts went very well before,...
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Relationship, Operations
We used to have standard meetings and calls with symplr, but those fell off. The vendor is starting...
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Loyalty, Value
When we purchased symplr, it was the best solution for the cost and community. I don’t know whether...
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Operations
symplr has not rebranded yet, and that is interesting and kind of weird. All their education is...
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Relationship
We get fine support from symplr if we need it. We don't have a problem with it. Also, they send out...
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Relationship
There are things in symplr's system that dissatisfy us. We have told symplr about those, but those...
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Culture, Product
symplr does not keep all promises. They have fallen short on reporting and product changes. When...
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Operations
The upgrades for Clinical Communication are seamless. I think the things that could have gone better...
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Relationship
I haven't really used symplr's phone support. I have submitted support tickets, but they were closed...
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Operations, Product
I would tell somebody thinking about implementing Clinical Communications to be cautious with naming...
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Loyalty, Product
We use Clinical Communications between multiple organizations for call schedules, for nursing staff...
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Product
symplr does not deliver new technology that meets our needs very well. symplr had a little bit of a...
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Relationship
When we need support, our IT department contacts the vendor's support people. And our IT people have...
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Product
We don't have any challenges with symplr. Their system is a great program. The solution is secure...
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Product
The only thing that I do not like about the product is that there is a deadline for when our...
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Product
symplr hasn’t really changed the system. They haven't messed with the product, so I really haven't...
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Relationship
symplr's support is very good. Usually, I can call and get a technician quite readily on the phone....
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Relationship, Product
So far, symplr has been quite good. I have one little, weird hiccup that they still have not come...
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Operations, Product, Value
The biggest challenge with our communication strategy is always verifying that everyone got and read...
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Product
Downtimes are pretty rare, except for the CrowsStrike thing that happened recently. Beyond that, we...
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Product
We haven't had any challenges with our communication strategy. We worked with Halo Health before...
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Loyalty, Product
One thing that makes symplr stand out is their integrations with the EMR but also not being limited...
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Loyalty, Relationship
We just don't talk to the vendor's executive leadership very often. Also, we have been a little...
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Relationship, Product
symplr is easy to work with. They are great with integrations. The integration seems to work very...
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Relationship
The support people from symplr are great. The person that we always work with is good at getting...
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Product, Value
symplr is so simple. It is great to use and fairly straightforward. It is effective. As with any...
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Relationship, Product
With symplr's system, we use it for what we use it for, and we don’t need anything more than that....
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Operations
symplr changed their training format. They used to have a learning management system that we could...
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Relationship
The vendor could be more proactive in thinking of different ways that their product could be used or...
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Relationship, Operations
When we transitioned to symplr's system, we had a little struggle with the vendor in the beginning....
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Product
The product's biggest strength is its flexibility. Both our internal and external folks can use the...
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Relationship
One improvement that I would recommend for the vendor would be to make a better escalation path. The...
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Culture, Value
The vendor charges us for each individual license even though we have some people who will never log...
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Operations
Our upgrade was extremely uncoordinated. We thought it was coordinated, and then we gave the vendor...
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Relationship
The symplr support people always get right back to me, and we have regular meetings with symplr's leadership....
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Product
Because we are community connected, we can message throughout our community, but our reports are...
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Operations
symplr did a good job with the implementation. Training has not been an issue. Additionally, when...
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Product
Clinical Communications is doing the job. We haven't taken advantage of some of symplr’s...
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Product
The desired functionality that comes up most often is the ability to send a delayed message and set...
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Loyalty, Product
With Clinical Communications, we are not measuring tangible outcomes, but we are not sending...
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Product
Our interoperability goals have been stalled due to issues with physician use and whether or not the...
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Loyalty, Relationship
I haven't worked with a vendor yet that is proactive; however, symplr sends out automated messages...
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Product, Value
The improvement we have seen with critical teams using Clinical Communications has been amazing. We...
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Loyalty
The interhospital communications side for room teams is a little lacking. Our room teams have...
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Culture, Operations
We need more communication from symplr for training and for them to supply us with materials. I...
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Relationship, Product
The caveat for symplr is they are fantastic at call schedules and emergency communications, but...
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Culture, Operations
The system has everything that was promised, and the predelivery was eventually done within a while...
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Operations
symplr’s implementation process was fantastic. However, from an implementation services standpoint,...
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Culture, Relationship
Product support is one area where symplr really shines. Their support is the best support I have had...
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Relationship
symplr’s support team is excellent. They respond very quickly and are very thorough and willing to...
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Product
I like what symplr Clinical Communications does. It is a good product that serves its purpose very...
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