Compliance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Most of the time, I feel like our organization finds the problems and sends them to symplr. The...
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Loyalty
The system gives us the tools to look at data across our enterprise, capture things, report on them,...
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Culture, Value
We are working on some of our integrations of things, but having to do APIs and getting different...
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Relationship, Operations
We have worked with folks who have been empowered to solve problems. If they haven't been, they have...
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Loyalty, Operations, Product
symplr has some upgrades coming that we are looking forward to, but the system meets our needs. I...
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Product, Value
The main outcome we have seen has been that prior to using symplr's system, we were in a homegrown...
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Relationship
One of the things I really like about symplr is they approach my work with a deep understanding of...
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Relationship
I'm not dissatisfied with symplr’s support. I don't think symplr is necessarily proactive, but I...
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Product
Compliance could be a little prettier and more slick. That would be cool. But if I had to give up...
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Loyalty, Product
Not that symplr is alone in this, but we don't find many vendors in the compliance space who are...
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Operations
There are some things I wish symplr would do as part of the training, and I have some ideas that I...
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Product
I'm quite satisfied with Compliance, but I'm still evolving in getting outcomes from the system. Our...
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Culture, Value
I haven't had an occasion where symplr hasn't kept promises. I am pleased with the pricing and the...
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Loyalty, Relationship, Operations
We plan to keep Compliance. We recently had to add a module to the solution. symplr has a basic...
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Loyalty, Relationship, Product
Our struggle is the fact that symplr has updated their platform, and we haven't moved yet. It...
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Operations
As Compliance is set up, we can train ongoing users with the system itself. I don't think it is a...
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Product
Compliance is a very simple, straightforward system. It is user friendly for the frontline staff to...
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Product
With Compliance, we have been able to report the different activities and categorize them, which is...
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Relationship
If we have a question for symplr, we have to call them or email the question for someone to look...
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Product
If we want to recategorize something in Compliance, we have to put the work into it. The system...
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Product
I would like Compliance to have fewer clicks. Especially when we are doing policies, there is a lot...
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Product
I would tell someone looking at Compliance that it is very good software and intuitive with good...
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Product, Value
Some outcomes we have seen from using Compliance are better tracking and improved efficiency. Also,...
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Operations, Product
The product is fairly intuitive, but we definitely do have users who struggle. The vendor is...
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Product, Value
The product gave us a repository across all of our business lines to be able to monitor and track...
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Culture
I would not renew the contract due to the interface being clunky. The system underperforms based on...
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Product
Compliance is just our repository for everything related to compliance. We log all of our education,...
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Product
We know the vendor has more functionality, and we have told others in the organization about that....
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Relationship
We have had symplr's system for so long. It kind of is what it is. We don't reach out to symplr a...
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Operations, Product
symplr's system has lots of different features, and a lot of the system is customizable. At the time...
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Product
I have been working in the system for a while, and I have found the system's information to be very...
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Product
My only complaint for the solution is that sometimes, there are a lot of buttons that we have to...
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Relationship
One frustration we have had when we have brought up issues to symplr is that their response has been...
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Relationship
symplr could be better at having touchpoints with us in a check-in sort of sense. They could even do...
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Value
When we started using the system, I didn't feel like the vendor avoided charging us for every little...
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Relationship
I have been working with symplr for months to figure out who our account manager is and to get...
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Loyalty
When it comes to the vendor giving us new technology that meets our needs, I have seen the new...
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Product
One thing I like about Compliance is how detailed the process of entering my investigations is. I...
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Relationship, Product
There are things I would change with Compliance. There are things that need improvement. When I put...
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Relationship, Product
The only noteworthy thing I can think of with symplr is they have been pushing for us to do...
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Culture, Operations
We transitioned from symplr's old product to Compliance. The implementation was horrible. Nothing...
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Operations
The vendor could improve by actually providing training in the implementation process. They have...
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Relationship
The vendor could do better with their support by having a consistent turnaround time. There have...
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Relationship
The vendor could do better at being proactive. If we realize there are issues, we have to tell the...
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Relationship
At the vendor's executive level, we have had a lot of success with what we need. At the account...
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Relationship, Product
When we do find issues or errors that could help us with our outcomes and internal things if they...
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Product
From the audit side of things, there are a lot of issues with things that are accepted within a...
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Product
The product's integration could be better. We cannot copy information from the product to our...
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Product
The product would require major changes in order for it to be up to standards and be easy for us to...
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Culture, Value
We wouldn't use symplr as an enterprise solution because we have had a lot of issues with symplr....
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Operations
symplr has some training out there. Compliance is very intuitive, but when I need training, the...
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Loyalty, Relationship
We had a suggestion for symplr, and they are working to get that suggestion done. symplr seems to...
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Product
Compliance is a nice, adjustable tool that allows us to create our own templates so that we can have...
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Product
Some of Compliance’s reporting stuff is a little weak and basic, and we would like it to be a little...
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Value
The one big disappointment that I have with the Compliance tool is its reporting. The reporting is...
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Culture
When I have put a ticket out there, symplr is pretty good about getting back to me about something....
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Operations
The training from symplr was not detailed enough, especially for somebody like me who wasn’t part of...
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Product, Value
The Compliance tool tracks the incidents for us and does what we want it to do. But I am taking it...
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Relationship, Product
symplr has new sections of Compliance that they are upgrading, like survey management, but those are...
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Loyalty
One of the reasons symplr was selected was because we could use Compliance in a lot of different...
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Product
We were told that data could transfer from Compliance to our privacy monitoring software, so we do...
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Loyalty
We had one little issue with our survey things, and that issue prevented us from moving forward with...
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Relationship
We really like symplr. The people who have been assigned to us are incredibly knowledgeable and...
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Relationship, Operations
Multiple organizations have reached out to ask what we use for different types of management, and I...
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Loyalty, Product
With the document- and policy-management module for Compliance, incorporating an attestation...
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Product, Value
Compliance doesn't really integrate with anything. It is its own standalone thing. But symplr...
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Product
I like the reminders that come with Compliance. There is a review period for document and policy...
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Loyalty, Product
With Compliance, we have better incident tracking and better reporting capabilities, so we can drill...
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Culture, Loyalty
I just don't feel like Compliance is innovative. As our organization grows, we want our software and...
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Relationship
symplr has really improved the quality of their support, and they are better at being proactive. One...
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Culture, Loyalty, Value
We canceled a portion of our contract with symplr due to some issues that we were having. We were...
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Loyalty, Relationship, Product
We have the ability to track and report on outcomes by using Compliance. Compliance's weakness is...
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Operations
Vendors cannot cater to their smallest organizations, but symplr needs to ensure that even the...
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Product
There is functionality missing, and the system is not functioning the way I hoped. I have to weigh...
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Relationship
All of the people who I have dealt with at symplr have been very good at working with us, being...
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Product
I have recommended Compliance quite a few times, and those have led to purchases. One of the things...
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Product
symplr’s technology is good. Their updates to technology are good. I just wish some of them were a...
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Loyalty
If someone were looking at the product from the perspective of a vendor client, it would be the...
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Loyalty, Product, Value
In the system's current iteration, we have created a centralized system that has the added benefit...
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