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Compliance Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product

One thing I like about Compliance is how detailed the process of entering my investigations is. I...

Dec 2024
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Analyst/Coordinator

Relationship, Product

There are things I would change with Compliance. There are things that need improvement. When I put...

Dec 2024
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Analyst/Coordinator

Relationship, Product

The only noteworthy thing I can think of with symplr is they have been pushing for us to do...

Dec 2024
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Manager

Culture, Operations

We transitioned from symplr's old product to Compliance. The implementation was horrible. Nothing...

Nov 2024
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Manager

Operations

The vendor could improve by actually providing training in the implementation process. They have...

Nov 2024
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Manager

Relationship

The vendor could do better with their support by having a consistent turnaround time. There have...

Nov 2024
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Manager

Relationship

The vendor could do better at being proactive. If we realize there are issues, we have to tell the...

Nov 2024
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Manager

Relationship

At the vendor's executive level, we have had a lot of success with what we need. At the account...

Nov 2024
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Manager

Relationship, Product

When we do find issues or errors that could help us with our outcomes and internal things if they...

Nov 2024
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Manager

Product

From the audit side of things, there are a lot of issues with things that are accepted within a...

Nov 2024
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Manager

Product

The product's integration could be better. We cannot copy information from the product to our...

Nov 2024
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Manager

Product

The product would require major changes in order for it to be up to standards and be easy for us to...

Nov 2024
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Manager

Culture, Value

We wouldn't use symplr as an enterprise solution because we have had a lot of issues with symplr....

Nov 2024
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Analyst/Coordinator

Operations

symplr has some training out there. Compliance is very intuitive, but when I need training, the...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship

We had a suggestion for symplr, and they are working to get that suggestion done. symplr seems to...

Nov 2024
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Analyst/Coordinator

Product

Compliance is a nice, adjustable tool that allows us to create our own templates so that we can have...

Nov 2024
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Analyst/Coordinator

Product

Some of Compliance’s reporting stuff is a little weak and basic, and we would like it to be a little...

Nov 2024
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Director

Value

The one big disappointment that I have with the Compliance tool is its reporting. The reporting is...

Nov 2024
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Director

Culture

When I have put a ticket out there, symplr is pretty good about getting back to me about something....

Nov 2024
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Director

Operations

The training from symplr was not detailed enough, especially for somebody like me who wasn’t part of...

Nov 2024
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Director

Product, Value

The Compliance tool tracks the incidents for us and does what we want it to do. But I am taking it...

Nov 2024
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(0)
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Director

Relationship, Product

symplr has new sections of Compliance that they are upgrading, like survey management, but those are...

Nov 2024
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Director

Loyalty

One of the reasons symplr was selected was because we could use Compliance in a lot of different...

Nov 2024
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Director

Product

We were told that data could transfer from Compliance to our privacy monitoring software, so we do...

Nov 2024
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Manager

Loyalty

We had one little issue with our survey things, and that issue prevented us from moving forward with...

Nov 2024
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Manager

Relationship

We really like symplr. The people who have been assigned to us are incredibly knowledgeable and...

Nov 2024
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(0)
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Manager

Relationship, Operations

Multiple organizations have reached out to ask what we use for different types of management, and I...

Nov 2024
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Manager

Loyalty, Product

With the document- and policy-management module for Compliance, incorporating an attestation...

Nov 2024
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Manager

Product, Value

Compliance doesn't really integrate with anything. It is its own standalone thing. But symplr...

Nov 2024
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Manager

Product

I like the reminders that come with Compliance. There is a review period for document and policy...

Nov 2024
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(0)
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Manager

Loyalty, Product

With Compliance, we have better incident tracking and better reporting capabilities, so we can drill...

Nov 2024
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(0)
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VP/Other Executive

Culture, Loyalty

I just don't feel like Compliance is innovative. As our organization grows, we want our software and...

Nov 2024
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VP/Other Executive

Relationship

symplr has really improved the quality of their support, and they are better at being proactive. One...

Nov 2024
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VP/Other Executive

Culture, Loyalty, Value

We canceled a portion of our contract with symplr due to some issues that we were having. We were...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

We have the ability to track and report on outcomes by using Compliance. Compliance's weakness is...

Aug 2024
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Analyst/Coordinator

Operations

Vendors cannot cater to their smallest organizations, but symplr needs to ensure that even the...

Aug 2024
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Director

Product

There is functionality missing, and the system is not functioning the way I hoped. I have to weigh...

Jul 2024
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Director

Relationship

All of the people who I have dealt with at symplr have been very good at working with us, being...

Jul 2024
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Director

Product

I have recommended Compliance quite a few times, and those have led to purchases. One of the things...

Jul 2024
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Director

Product

symplr’s technology is good. Their updates to technology are good. I just wish some of them were a...

Jul 2024
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(0)
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Director

Loyalty

If someone were looking at the product from the perspective of a vendor client, it would be the...

Jul 2024
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Director

Loyalty, Product, Value

In the system's current iteration, we have created a centralized system that has the added benefit...

Jul 2024
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(0)
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Director

Relationship

Working with symplr has been a really good experience. symplr is really good about responding...

Apr 2024
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Director

Product

symplr's system has been pretty easy for end users to pick up. That has been helpful. The vendor has...

Apr 2024
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(0)
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Director

Product, Value

By using the system, we have achieved better communication. We have incidents and are able to move...

Apr 2024
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VP/Other Executive

Product, Value

symplr’s Compliance software has largely helped us to monitor our workflows internally and ensure...

Mar 2024
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VP/Other Executive

Product

One of my wish list items for symplr’s Compliance deals more with their audit manager module, which...

Mar 2024
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VP/Other Executive

Product

I like the configurability in form and incident management. If I want to create an incident...

Mar 2024
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(0)
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VP/Other Executive

Relationship, Product

symplr has been acquiring many compliance-related software products over the last couple of years,...

Mar 2024
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(0)
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VP/Other Executive

Product

From a reporting standpoint, there are certain reporting architects that get access to develop...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Product

Some improvements for symplr, outside of reporting, would be really giving greater thought to their...

Mar 2024
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VP/Other Executive

Product

We are not happy with Compliance. With each sale of the product to a new vendor, it becomes more...

Jan 2024
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VP/Other Executive

Value

We have kept Compliance because it is very cheap and we have many years of audits in there. We were...

Jan 2024
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VP/Other Executive

Relationship

We have waited years for the vendor to deliver things in Compliance, and it took so long that we had...

Jan 2024
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(0)
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VP/Other Executive

Relationship

During COVID-19, we called the vendor and asked them to help us build something, and they...

Jan 2024
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