Compliance
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Ryan Pretnik
Research Director
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User Commentary

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VP/Other Executive

Functionality and Upgrades

We have had some issues with the reporting in the product. When we signed our contract, we didn't...

Oct 2022
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VP/Other Executive

Relationship

Ever since symplr took over, getting in touch with someone has been a nightmare. I don't know...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

With Compliance, we can transition from our manual process with spreadsheets to a system where we...

Oct 2022
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VP/Other Executive

Relationship

It would be nice if symplr would ask their customers how the transition has been. We feel like one...

Oct 2022
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Director

Technology

symplr does not provide technological upgrades, at least from the user end of the product that I sit...

Jul 2022
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Director

Service and Support

symplr is okay with support. They will respond within two days, but we haven't had enough issues...

Jul 2022
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Director

Implementation and Training

We have had a few hiccups. Reporting has been a bit difficult recently. The one area that might be...

Jul 2022
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Director

Functionality and Upgrades

Compliance is a good tool for project management tracking and reporting. It does what it sounds like...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The program is great, but it is really time consuming, and we don't have a ton of staff. Most...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We have been going back and forth with our ACO for over a year now and still can't get the...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We keep the system only because of price; it is extremely conducive to our needs right now. I...

Mar 2022
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VP/Other Executive

Relationship

The symplr acquisition was extremely frustrating. There wasn't a lot of notice around it, and we...

Mar 2022
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VP/Other Executive

Interfacing and Integration

The integration situation is bad for us. We tried to bring in all the data across modules and put it...

Mar 2022
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VP/Other Executive

Relationship

symplr's customer service is really good. Anytime we have any questions or need anything from the...

Dec 2021
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VP/Other Executive

Other Observations & Comments

I hope symplr does actually change. One of my fears is that their product will become something that...

Dec 2021
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VP/Other Executive

Relationship

One of the things I am very happy to say is the team that was managing the product prior to the...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

symplr avoids charging unexpected costs. It is a subscription-based product, so we do add on costs...

Dec 2021
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VP/Other Executive

Lessons Learned

People don’t understand this product's utility until they really start to use it. As we were...

Dec 2021
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Manager

ROI / Cost (care and feeding)

With symplr, we were able to centralize a system that beforehand was done manually. We standardized...

Dec 2021
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Manager

Functionality and Upgrades

I am not certain whether the vendor's recent upgrades have answered my request, but single sign-on...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

symplr does a really good job of interfacing their enterprise-wide solution, but when we are looking...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

If we are just talking about data entry, that is super intuitive and pretty easy. If we are talking...

Dec 2021
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VP/Other Executive

Relationship

Before the acquisition, when I put in a help ticket, it would be responded to probably within an...

Dec 2021
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VP/Other Executive

Lessons Learned

If someone really wants a tool that they can immediately plug in and play without doing some...

Dec 2021
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VP/Other Executive

Other Observations & Comments

symplr does a good job of putting us in contact with other users that may have solved some issues or...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

There are a couple of things I wish the system did better, like with the reporting features. I think...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

I think symplr takes a little longer on the risk assessment side, which I still think is part of the...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

In general, the platform is pretty easy to use, and it is user friendly. It is not hard to click...

Dec 2021
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