Compliance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
The main thing we have achieved with the system has been compliance. The system helps keep us on track....
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Product
I wouldn't buy Compliance again. It is clunky. Every time I have had to run a report in the system...
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Operations, Product
With the upgrades for Compliance, I would like a little more understanding. I am not greatly...
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Operations
I am somewhat satisfied with Compliance, but I have had to do some of its training again because I...
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Product
The ease of use with Compliance isn’t great, but a lot of that is because of the way we built the...
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Product
symplr could redesign the system somewhat to make it easier to use and a little more intelligent....
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Product, Value
We use Compliance to track the investigation questions we get, and we report things through the...
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Relationship
The vendor’s ability to respond is cautious at times. The people that they have are fully committed....
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Operations, Product
We are sort of struggling with how to learn to the depth that we need as quickly as we need to and...
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Operations, Product
The compliance training needs to be more tailored to the organization. In addition to standards of...
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Loyalty
We chose the system because we needed an automated solution to document our effective compliance...
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Relationship
The vendor has given us flexibility and structure; their ability to keep promises is a little more...
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Product
The system does what I need. Whether we will keep the solution depends on who is asked. I don’t care...
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Operations
The vendor had a really great team that taught me how to build the system. I was really fortunate...
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Culture
Our IT team would say the vendor doesn’t keep all promises; there was some bad blood with the way...
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Relationship, Operations
With any updates that we have gotten, the vendor has usually sent an email about when they were...
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Product, Value
I don’t think the system is that difficult. It is pretty intuitive. The vendor gives me the tools to...
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Relationship
The product is reliable. I never have problems accessing it. I know that there are outages where the...
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Culture, Value
symplr doesn't charge for every little thing, but there are some things that I wish would just be...
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Operations, Product
Compliance functions the way is supposed to during training, but I don't know that the vendor has...
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Product
I am starting to pull in different departments to help with various parts of Compliance. I have...
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Product, Value
By using Compliance, we have been able to have better data collection in terms of privacy,...
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Product, Value
Compliance lacks innovation and remains highly manual, with few automated or time-saving features....
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Product, Value
Using Compliance, we have achieved outcomes in general tracking and incident trending, documentation...
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Loyalty, Product
We are currently researching other vendors as a potential replacement. Years ago, when we started...
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Culture, Loyalty
I'm satisfied with what Compliance does, but we would have to negotiate if symplr were to bring in...
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Product
The ease of use for Compliance kind of depends on us because we have to set up the templates for...
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Product
The reports in Compliance are sometimes a bit simplistic, but they do the job. We would like to have...
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Relationship, Product
The product quality of Compliance has been really good. From what I have seen, symplr really does a...
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Culture, Value
Our people negotiated a good price with symplr, so I think we are getting what we pay for. The...
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Relationship
symplr’s customer service people are excellent. We have meetings on a regular basis to just see how...
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Operations
symplr has training, and it is good. However, I personally didn't have training until later. My...
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Product
Compliance seems to do what we need it to do. We are using it to keep track of compliance issues and...
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Loyalty, Product
The system isn't perfect by any means. Ideally, I would be able to put several systems together to...
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Relationship
Compliance has ongoing user group meetings on a regular basis.
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Loyalty
We have looked for other solutions that may meet our needs. We determined that based on what we are...
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Product, Value
We are tracking our self-monitoring plans through Compliance. We are able to track and create...
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Culture, Relationship
Our communication with symplr has been great. We have a standing meeting with our representative to...
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Loyalty, Value
We are a little slow with rolling things out. We have had Compliance for a couple of years, and we...
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Culture
We did a bundle, and we ended up not using one of the modules in Compliance. We kept following up...
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Relationship, Operations
I will reach out to the person at symplr who helped us implement certain modules. Even though things...
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Product
With symplr's document and policy manager module, there have been some challenges in terms of policy...
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Product, Value
I have seen positive outcomes using Compliance. It definitely helps us with tracking. Another...
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Product
Compliance is pretty easy and straightforward to use and navigate. I would recommend it. I have seen...
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Relationship, Product
Most of the time, I feel like our organization finds the problems and sends them to symplr. The...
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Loyalty
The system gives us the tools to look at data across our enterprise, capture things, report on them,...
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Culture, Value
We are working on some of our integrations of things, but having to do APIs and getting different...
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Relationship, Operations
We have worked with folks who have been empowered to solve problems. If they haven't been, they have...
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Loyalty, Operations, Product
symplr has some upgrades coming that we are looking forward to, but the system meets our needs. I...
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Product, Value
The main outcome we have seen has been that prior to using symplr's system, we were in a homegrown...
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Relationship
One of the things I really like about symplr is they approach my work with a deep understanding of...
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Relationship
I'm not dissatisfied with symplr’s support. I don't think symplr is necessarily proactive, but I...
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Product
Compliance could be a little prettier and more slick. That would be cool. But if I had to give up...
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Loyalty, Product
Not that symplr is alone in this, but we don't find many vendors in the compliance space who are...
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Operations
There are some things I wish symplr would do as part of the training, and I have some ideas that I...
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Product
I'm quite satisfied with Compliance, but I'm still evolving in getting outcomes from the system. Our...
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Culture, Value
I haven't had an occasion where symplr hasn't kept promises. I am pleased with the pricing and the...
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Loyalty, Relationship, Operations
We plan to keep Compliance. We recently had to add a module to the solution. symplr has a basic...
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Loyalty, Relationship, Product
Our struggle is the fact that symplr has updated their platform, and we haven't moved yet. It...
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Operations
As Compliance is set up, we can train ongoing users with the system itself. I don't think it is a...
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Product
Compliance is a very simple, straightforward system. It is user friendly for the frontline staff to...
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Product
With Compliance, we have been able to report the different activities and categorize them, which is...
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Relationship
If we have a question for symplr, we have to call them or email the question for someone to look...
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Product
If we want to recategorize something in Compliance, we have to put the work into it. The system...
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Product
I would like Compliance to have fewer clicks. Especially when we are doing policies, there is a lot...
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Product
I would tell someone looking at Compliance that it is very good software and intuitive with good...
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Product, Value
Some outcomes we have seen from using Compliance are better tracking and improved efficiency. Also,...
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Operations, Product
The product is fairly intuitive, but we definitely do have users who struggle. The vendor is...
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Product, Value
The product gave us a repository across all of our business lines to be able to monitor and track...
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Culture
I would not renew the contract due to the interface being clunky. The system underperforms based on...
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Product
Compliance is just our repository for everything related to compliance. We log all of our education,...
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Product
We know the vendor has more functionality, and we have told others in the organization about that....
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Relationship
We have had symplr's system for so long. It kind of is what it is. We don't reach out to symplr a...
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Operations, Product
symplr's system has lots of different features, and a lot of the system is customizable. At the time...
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Product
I have been working in the system for a while, and I have found the system's information to be very...
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Product
My only complaint for the solution is that sometimes, there are a lot of buttons that we have to...
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Relationship
One frustration we have had when we have brought up issues to symplr is that their response has been...
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Relationship
symplr could be better at having touchpoints with us in a check-in sort of sense. They could even do...
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Value
When we started using the system, I didn't feel like the vendor avoided charging us for every little...
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Relationship
I have been working with symplr for months to figure out who our account manager is and to get...
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Loyalty
When it comes to the vendor giving us new technology that meets our needs, I have seen the new...
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