Compliance Commentary

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Things are going well overall. symplr has been responsive and customer-centric, and the experience...

For our systems, the support has stayed about the same. The acquisitions were a concern because...

We're looking to move forward with conflict-of-interest software, and since symplr already offers it...

I have a business manager I can communicate with, and they’re always very responsive. We used to...

The vendor has explored some training for their customers, and that is relatively new. I have...

A root-cause analysis enhancement was added to the IAM program we subscribe to, and that has been...

I see symplr as competitively priced compared with other products, often offering the same thing for...

symplr updated their system. It was a massive update. I am very good at understanding applications,...

I felt like I was thrown into the system and had to figure it out. The vendor did give some tools,...

Compliance is a backup for all my audits. Our process is a little broken right now, but if it...

symplr's customer service has been amazing. They are on point. If I need something, they're on it....

This may be an issue on our side, but it's almost like Compliance has not advanced over the years....

symplr is highly aligned with our future goals when it comes to the core foundation and the service...

Things are going well with Compliance. Of course, we've had the product for years. In this world of...

The benefit of this program is a comprehensive package for managing HIPAA compliance and ethics...

I'm very satisfied. It's been a breeze putting together and configuring the program. My...

The reporting process is cumbersome, there is little feedback after reporting, and staff do not...

The biggest selling points for us were the capabilities that help us anticipate what our Care...

Our representative is outstanding when it comes to training, and they are telling us how to use the...

My symplr contact tells me to just email or call them. I have direct access to our contact person,...

We are extremely satisfied. There are so many options that are available. I have seen in the user...

Our main outcome from using the solution has been frustration. I use the solution as little as...

We are looking at different programs to replace compliance. We are looking for something that is...

No one within our company likes using the solution. We are looking to get a new solution, and we...

I have put in support tickets, and it usually takes them a month and a half to get back to me, on...

The system is so overly redundant that we are answering the same questions over and over and over...

The architecture and training teams were very good and very kind, and they really helped, but the...

Most recently, the vendor incorporated the CMS Open Payments data, and that has been helpful....

I got the program from my predecessor, and during the implementation, my predecessor set everything...

The vendor's model is set up so that we can purchase hours with them. We don't have it in our budget...

The vendor has templates that we can create for our organization. We can enter all of our own fields...

I feel like the vendor is pretty average in terms of how much they charge.

We’re a smaller organization. Our compliance and privacy department is small. Since we are on the...

I would advise people to look into other options on the market. symplr's system is good for building...

We've had a couple of very small upgrades for document policy management. Those have worked really...

We haven't had any new capabilities over the last couple of years; things have been pretty much the...

The system works well. We actually spent a ton of hours on the build, and the thought of having to...

The platform is definitely designed around large healthcare facilities. Customization of it helps...

The support for the platform has been really good. But on the billing side, it took a long time of...

The product is a top-of-the-line solution. It's very functional and has a ton of customization...

symplr is nice due to the low price. I like the low price; however, I would be interested in viewing...

I haven’t seen as much innovation as I would like from symplr. I’d like to see more implementation...

We have a symplr customer service relations manager, and this person is very good about reaching...

The outcomes we have achieved from using the Compliance solution are related to collecting data from...

I would recommend the Compliance solution. It allows us to keep all of our information in one place...

When we do a follow-up or type in the follow-up column to provide investigative information, it...

The solution's reports are not the best. That's the issue right now. However, symplr is looking into...

Compliance serves the purpose of logging cases like our tracking activities, so we know the number...

Whether the tool remains part of our long-term plans depends on whether symplr makes needed...

The onboarding by symplr was very good. In terms of continuing training and onboarding new people,...

symplr has been more involved in the last couple of months because we’ve been pushing for them to....

With the Compliance module, over the past few years, we’ve been able to better track trends and...

If we are using the platform for things other than reporting, it’s very flexible. The templates,...

In terms of enhancements for Complaince, if I have a case, rather than go back into my desktop or...

symplr has made a lot of enhancements in the system. It is very easy to administer things, and the...

symplr is slow to get approval. Additionally, reporting forms and templates have me boggled, because...

symplr’s support team is just great. They'll send back responses. Unfortunately, when the vendor was...

symplr has a great vision. They're heading in the right direction. They just gave us a major...

I have already recommended symplr. We only used Compliance for our main hospital, and then as we did...

Compliance is a good data repository that gives us the ability to report on certain data points....

I have had a lot of personal training with symplr because Compliance is hard to use. I know that...

I have worked with symplr to enhance our usability, but I don't know that Compliance is the right...

symplr is one of the bigger vendors, so they can charge more. We have tried getting other solutions...

If we put in a request to symplr, it gets answered pretty quickly. They are responsive if we need something....

The outcomes we have achieved from using Compliance are the ease of getting our conflict-of-interest...

In my unit right now, we have a couple of people who are new to the unit and aren't fully utilizing...

I have looked at other products. We currently use Compliance for our department. Our organization...

In my experience with symplr, I love their technical support. It has worked great, and the vendor...

The vendor is helpful for a fee. There are pop-up fees and charges for things. I am mixed in my...

I think that when looking at the big picture, Compliance is a great tool to have. I always advocate...

Sometimes it seems like vendors only become operational once they get their money. It is almost like...

symplr’s support program is probably better than most. symplr is super friendly and helpful. The...

When I did the training for Compliance, it was instructor-led training, and that was good, but it...

symplr is pretty good at developing the product. They took the product from ComplyTrack and brought...

Compliance has helped organize certain areas or departments within the organization. For instance,...

If someone tries to use Compliance for something it was not intended for, it is probably not the...

Policy management was a big thing. I use Compliance for compliance, and that was really what I...

Compliance is pretty adaptable. If we are spending so much money on it, it needs to be adaptable,...

The report writing could be made a little simpler, and the instructions could be clearer as to how...

Anytime I have a problem or an issue, I can call symplr, and they will help me out. I might have to...

One thing I like about Compliance is that we have been able to adapt it and develop templates. It...

Compliance has helped us track and trend things better and identify problems before they become...

I’m excited for symplr’s risk assessments. I like those a lot, and I’m excited for some of the...

The new platform functionality has not met expectations.

The vendor's people were simply amazing during our transition. However, I do not like that with...

The main thing we have achieved with the system has been compliance. The system helps keep us on track....

I wouldn't buy Compliance again. It is clunky. Every time I have had to run a report in the system...

With the upgrades for Compliance, I would like a little more understanding. I am not greatly...

I am somewhat satisfied with Compliance, but I have had to do some of its training again because I...