Compliance
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We have had some issues with the reporting in the product. When we signed our contract, we didn't...
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Relationship
Ever since symplr took over, getting in touch with someone has been a nightmare. I don't know...
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ROI / Cost (care and feeding)
With Compliance, we can transition from our manual process with spreadsheets to a system where we...
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Relationship
It would be nice if symplr would ask their customers how the transition has been. We feel like one...
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Technology
symplr does not provide technological upgrades, at least from the user end of the product that I sit...
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Service and Support
symplr is okay with support. They will respond within two days, but we haven't had enough issues...
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Implementation and Training
We have had a few hiccups. Reporting has been a bit difficult recently. The one area that might be...
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Functionality and Upgrades
Compliance is a good tool for project management tracking and reporting. It does what it sounds like...
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ROI / Cost (care and feeding)
The program is great, but it is really time consuming, and we don't have a ton of staff. Most...
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Functionality and Upgrades
We have been going back and forth with our ACO for over a year now and still can't get the...
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ROI / Cost (care and feeding)
We keep the system only because of price; it is extremely conducive to our needs right now. I...
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Relationship
The symplr acquisition was extremely frustrating. There wasn't a lot of notice around it, and we...
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Interfacing and Integration
The integration situation is bad for us. We tried to bring in all the data across modules and put it...
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Relationship
symplr's customer service is really good. Anytime we have any questions or need anything from the...
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Other Observations & Comments
I hope symplr does actually change. One of my fears is that their product will become something that...
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Relationship
One of the things I am very happy to say is the team that was managing the product prior to the...
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ROI / Cost (care and feeding)
symplr avoids charging unexpected costs. It is a subscription-based product, so we do add on costs...
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Lessons Learned
People don’t understand this product's utility until they really start to use it. As we were...
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ROI / Cost (care and feeding)
With symplr, we were able to centralize a system that beforehand was done manually. We standardized...
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Functionality and Upgrades
I am not certain whether the vendor's recent upgrades have answered my request, but single sign-on...
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Functionality and Upgrades
symplr does a really good job of interfacing their enterprise-wide solution, but when we are looking...
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Functionality and Upgrades
If we are just talking about data entry, that is super intuitive and pretty easy. If we are talking...
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Relationship
Before the acquisition, when I put in a help ticket, it would be responded to probably within an...
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Lessons Learned
If someone really wants a tool that they can immediately plug in and play without doing some...
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Other Observations & Comments
symplr does a good job of putting us in contact with other users that may have solved some issues or...
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Functionality and Upgrades
There are a couple of things I wish the system did better, like with the reporting features. I think...
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Functionality and Upgrades
I think symplr takes a little longer on the risk assessment side, which I still think is part of the...
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Functionality and Upgrades
In general, the platform is pretty easy to use, and it is user friendly. It is not hard to click...
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