Compliance
Filtered view: All

Subject Expert
Ryan Pretnik
Senior Research Director
KLAS Senior Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
VP/Other Executive

The program is great, but it is really time consuming, and we don't have a ton of staff. Most...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been going back and forth with our ACO for over a year now and still can't get the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We keep the system only because of price; it is extremely conducive to our needs right now. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The symplr acquisition was extremely frustrating. There wasn't a lot of notice around it, and we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The integration situation is bad for us. We tried to bring in all the data across modules and put it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

symplr's customer service is really good. Anytime we have any questions or need anything from the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I hope symplr does actually change. One of my fears is that their product will become something that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the things I am very happy to say is the team that was managing the product prior to the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

symplr avoids charging unexpected costs. It is a subscription-based product, so we do add on costs...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People don’t understand this product's utility until they really start to use it. As we were...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With symplr, we were able to centralize a system that beforehand was done manually. We standardized...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not certain whether the vendor's recent upgrades have answered my request, but single sign-on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

symplr does a really good job of interfacing their enterprise-wide solution, but when we are looking...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If we are just talking about data entry, that is super intuitive and pretty easy. If we are talking...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Before the acquisition, when I put in a help ticket, it would be responded to probably within an...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If someone really wants a tool that they can immediately plug in and play without doing some...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

symplr does a good job of putting us in contact with other users that may have solved some issues or...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are a couple of things I wish the system did better, like with the reporting features. I think...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think symplr takes a little longer on the risk assessment side, which I still think is part of the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In general, the platform is pretty easy to use, and it is user friendly. It is not hard to click...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There was a bit of a disconnect when symplr acquired another company. They got rid of a lot of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ideally, the system would automatically generate a form and send it directly to the owners in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that the solution has an HR cross-map ability. That allows us to pull information about our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

symplr is a great vendor. They are working hard to make things better every day. They are genuine,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is putting a lot of the companies that they have acquired under one corporate veil. I...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a good relationship with our representatives at symplr. We used to have someone at the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system does its job well, and the outcomes we have achieved have been better organization,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have never been on the phone with the vendor's vice president, but I always have someone who can...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor organization was bought out, so they have changed hands. I am curious to know where they...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There isn't a lot of integration and interoperability with the system right now. The vendor had...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor doesn't always immediately update us when there is new functionality. We have to wait for...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our ability to develop our own template for tracking compliance has improved drastically in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One challenge that we have faced with symplr has been with the ability to copy a template. If we are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product's compliance tracking tool has made our compliance hotline reporting so much better and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF