Compliance
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Subject Expert
Ryan Pretnik
Senior Research Director
Commentary Summary
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User Commentary
The program is great, but it is really time consuming, and we don't have a ton of staff. Most...
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We have been going back and forth with our ACO for over a year now and still can't get the...
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We keep the system only because of price; it is extremely conducive to our needs right now. I...
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The symplr acquisition was extremely frustrating. There wasn't a lot of notice around it, and we...
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The integration situation is bad for us. We tried to bring in all the data across modules and put it...
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symplr's customer service is really good. Anytime we have any questions or need anything from the...
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I hope symplr does actually change. One of my fears is that their product will become something that...
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One of the things I am very happy to say is the team that was managing the product prior to the...
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symplr avoids charging unexpected costs. It is a subscription-based product, so we do add on costs...
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People don’t understand this product's utility until they really start to use it. As we were...
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With symplr, we were able to centralize a system that beforehand was done manually. We standardized...
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I am not certain whether the vendor's recent upgrades have answered my request, but single sign-on...
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symplr does a really good job of interfacing their enterprise-wide solution, but when we are looking...
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If we are just talking about data entry, that is super intuitive and pretty easy. If we are talking...
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Before the acquisition, when I put in a help ticket, it would be responded to probably within an...
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If someone really wants a tool that they can immediately plug in and play without doing some...
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symplr does a good job of putting us in contact with other users that may have solved some issues or...
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There are a couple of things I wish the system did better, like with the reporting features. I think...
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I think symplr takes a little longer on the risk assessment side, which I still think is part of the...
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In general, the platform is pretty easy to use, and it is user friendly. It is not hard to click...
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There was a bit of a disconnect when symplr acquired another company. They got rid of a lot of...
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Ideally, the system would automatically generate a form and send it directly to the owners in the...
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I like that the solution has an HR cross-map ability. That allows us to pull information about our...
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symplr is a great vendor. They are working hard to make things better every day. They are genuine,...
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The vendor is putting a lot of the companies that they have acquired under one corporate veil. I...
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We have had a good relationship with our representatives at symplr. We used to have someone at the...
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The system does its job well, and the outcomes we have achieved have been better organization,...
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I have never been on the phone with the vendor's vice president, but I always have someone who can...
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The vendor organization was bought out, so they have changed hands. I am curious to know where they...
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There isn't a lot of integration and interoperability with the system right now. The vendor had...
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The vendor doesn't always immediately update us when there is new functionality. We have to wait for...
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Our ability to develop our own template for tracking compliance has improved drastically in the...
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One challenge that we have faced with symplr has been with the ability to copy a template. If we are...
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The product's compliance tracking tool has made our compliance hotline reporting so much better and...
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