Compliance Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Loyalty
Whether the tool remains part of our long-term plans depends on whether symplr makes needed...
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Operations
The onboarding by symplr was very good. In terms of continuing training and onboarding new people,...
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Relationship, Operations
symplr has been more involved in the last couple of months because we’ve been pushing for them to....
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Product, Value
With the Compliance module, over the past few years, we’ve been able to better track trends and...
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Product
If we are using the platform for things other than reporting, it’s very flexible. The templates,...
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Product
In terms of enhancements for Complaince, if I have a case, rather than go back into my desktop or...
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Product
symplr has made a lot of enhancements in the system. It is very easy to administer things, and the...
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Operations
symplr is slow to get approval. Additionally, reporting forms and templates have me boggled, because...
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Relationship
symplr’s support team is just great. They'll send back responses. Unfortunately, when the vendor was...
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Loyalty, Relationship
symplr has a great vision. They're heading in the right direction. They just gave us a major...
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Product
I have already recommended symplr. We only used Compliance for our main hospital, and then as we did...
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Product
Compliance is a good data repository that gives us the ability to report on certain data points....
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Product
I have had a lot of personal training with symplr because Compliance is hard to use. I know that...
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Relationship, Product
I have worked with symplr to enhance our usability, but I don't know that Compliance is the right...
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Value
symplr is one of the bigger vendors, so they can charge more. We have tried getting other solutions...
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Relationship
If we put in a request to symplr, it gets answered pretty quickly. They are responsive if we need something....
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Product, Value
The outcomes we have achieved from using Compliance are the ease of getting our conflict-of-interest...
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Product
In my unit right now, we have a couple of people who are new to the unit and aren't fully utilizing...
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Loyalty, Product
I have looked at other products. We currently use Compliance for our department. Our organization...
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Relationship
In my experience with symplr, I love their technical support. It has worked great, and the vendor...
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Culture, Value
The vendor is helpful for a fee. There are pop-up fees and charges for things. I am mixed in my...
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Product
I think that when looking at the big picture, Compliance is a great tool to have. I always advocate...
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Loyalty, Operations
Sometimes it seems like vendors only become operational once they get their money. It is almost like...
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Relationship
symplr’s support program is probably better than most. symplr is super friendly and helpful. The...
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Operations
When I did the training for Compliance, it was instructor-led training, and that was good, but it...
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Loyalty, Product
symplr is pretty good at developing the product. They took the product from ComplyTrack and brought...
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Relationship, Product
Compliance has helped organize certain areas or departments within the organization. For instance,...
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Product
If someone tries to use Compliance for something it was not intended for, it is probably not the...
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Product, Value
Policy management was a big thing. I use Compliance for compliance, and that was really what I...
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Loyalty, Product
Compliance is pretty adaptable. If we are spending so much money on it, it needs to be adaptable,...
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Operations, Product
The report writing could be made a little simpler, and the instructions could be clearer as to how...
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Relationship
Anytime I have a problem or an issue, I can call symplr, and they will help me out. I might have to...
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Product
One thing I like about Compliance is that we have been able to adapt it and develop templates. It...
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Culture, Product, Value
Compliance has helped us track and trend things better and identify problems before they become...
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Loyalty, Product
I’m excited for symplr’s risk assessments. I like those a lot, and I’m excited for some of the...
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Product
The new platform functionality has not met expectations.
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Operations, Product
The vendor's people were simply amazing during our transition. However, I do not like that with...
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Product, Value
The main thing we have achieved with the system has been compliance. The system helps keep us on track....
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Product
I wouldn't buy Compliance again. It is clunky. Every time I have had to run a report in the system...
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Operations, Product
With the upgrades for Compliance, I would like a little more understanding. I am not greatly...
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Operations
I am somewhat satisfied with Compliance, but I have had to do some of its training again because I...
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Product
The ease of use with Compliance isn’t great, but a lot of that is because of the way we built the...
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Product
symplr could redesign the system somewhat to make it easier to use and a little more intelligent....
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Product, Value
We use Compliance to track the investigation questions we get, and we report things through the...
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Relationship
The vendor’s ability to respond is cautious at times. The people that they have are fully committed....
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Operations, Product
We are sort of struggling with how to learn to the depth that we need as quickly as we need to and...
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Operations, Product
The compliance training needs to be more tailored to the organization. In addition to standards of...
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Loyalty
We chose the system because we needed an automated solution to document our effective compliance...
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Relationship
The vendor has given us flexibility and structure; their ability to keep promises is a little more...
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Product
The system does what I need. Whether we will keep the solution depends on who is asked. I don’t care...
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Operations
The vendor had a really great team that taught me how to build the system. I was really fortunate...
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Culture
Our IT team would say the vendor doesn’t keep all promises; there was some bad blood with the way...
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Relationship, Operations
With any updates that we have gotten, the vendor has usually sent an email about when they were...
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Product, Value
I don’t think the system is that difficult. It is pretty intuitive. The vendor gives me the tools to...
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Relationship
The product is reliable. I never have problems accessing it. I know that there are outages where the...
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Culture, Value
symplr doesn't charge for every little thing, but there are some things that I wish would just be...
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Operations, Product
Compliance functions the way is supposed to during training, but I don't know that the vendor has...
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Product
I am starting to pull in different departments to help with various parts of Compliance. I have...
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Product, Value
By using Compliance, we have been able to have better data collection in terms of privacy,...
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Product, Value
Compliance lacks innovation and remains highly manual, with few automated or time-saving features....
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Product, Value
Using Compliance, we have achieved outcomes in general tracking and incident trending, documentation...
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Loyalty, Product
We are currently researching other vendors as a potential replacement. Years ago, when we started...
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Culture, Loyalty
I'm satisfied with what Compliance does, but we would have to negotiate if symplr were to bring in...
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Product
The ease of use for Compliance kind of depends on us because we have to set up the templates for...
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Product
The reports in Compliance are sometimes a bit simplistic, but they do the job. We would like to have...
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Relationship, Product
The product quality of Compliance has been really good. From what I have seen, symplr really does a...
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Culture, Value
Our people negotiated a good price with symplr, so I think we are getting what we pay for. The...
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Relationship
symplr’s customer service people are excellent. We have meetings on a regular basis to just see how...
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Operations
symplr has training, and it is good. However, I personally didn't have training until later. My...
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Product
Compliance seems to do what we need it to do. We are using it to keep track of compliance issues and...
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Loyalty, Product
The system isn't perfect by any means. Ideally, I would be able to put several systems together to...
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Relationship
Compliance has ongoing user group meetings on a regular basis.
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Loyalty
We have looked for other solutions that may meet our needs. We determined that based on what we are...
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Product, Value
We are tracking our self-monitoring plans through Compliance. We are able to track and create...
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Culture, Relationship
Our communication with symplr has been great. We have a standing meeting with our representative to...
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Loyalty, Value
We are a little slow with rolling things out. We have had Compliance for a couple of years, and we...
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Culture
We did a bundle, and we ended up not using one of the modules in Compliance. We kept following up...
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Relationship, Operations
I will reach out to the person at symplr who helped us implement certain modules. Even though things...
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Product
With symplr's document and policy manager module, there have been some challenges in terms of policy...
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Product, Value
I have seen positive outcomes using Compliance. It definitely helps us with tracking. Another...
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Product
Compliance is pretty easy and straightforward to use and navigate. I would recommend it. I have seen...
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Relationship, Product
Most of the time, I feel like our organization finds the problems and sends them to symplr. The...
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Loyalty
The system gives us the tools to look at data across our enterprise, capture things, report on them,...
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Culture, Value
We are working on some of our integrations of things, but having to do APIs and getting different...
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Relationship, Operations
We have worked with folks who have been empowered to solve problems. If they haven't been, they have...
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Loyalty, Operations, Product
symplr has some upgrades coming that we are looking forward to, but the system meets our needs. I...
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Product, Value
The main outcome we have seen has been that prior to using symplr's system, we were in a homegrown...
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Commentary Summary
Comment Type Breakout