Human Resources and Payroll Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product

There is just a lack of functionality within the Human Resources and Payroll application. We have...

Feb 2024
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Analyst/Coordinator

Operations

The ease of use in Human Resources and Payroll is actually pretty good. symplr could improve their...

Feb 2024
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Analyst/Coordinator

Relationship, Product

The design stability, especially in the latest releases that we have done, has been good. I can't...

Jan 2024
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Manager

Product, Value

The payroll section isn't bad. It is just time consuming. I might search for somebody other than...

Jan 2024
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Manager

Culture, Value

symplr charged for any little thing we wanted. We talked about adding some additional reports that...

Jan 2024
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Manager

Operations

When the vendor came to train us on the software, the person who came to train us knew nothing. We...

Jan 2024
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Director

Culture, Loyalty, Operations

We had some difficulties during our last upgrade with symplr. Our analyst who was handling that...

Jul 2023
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Director

Operations, Product

Some of our folks still have trouble with some aspects of the product, but part of the issue is that...

Jul 2023
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Director

Relationship

symplr has had some support turnover. They are changing things and getting rid of people. That means...

Jul 2023
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CIO

Culture

I really wish the vendor would invest in the product's development, meaning the maturity of the...

May 2023
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Analyst/Coordinator

Loyalty

I am somewhat pessimistic about our future with symplr. We know they sold the Human Resources and...

Apr 2023
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Analyst/Coordinator

Relationship

We feel like the level of commitment that symplr once had with support hasn't been kept up.

Apr 2023
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Analyst/Coordinator

Loyalty

People looking into Human Resources and Payroll should know that the structure of the solution is...

Apr 2023
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