symplr Provider Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Relationship
symplr is developing a new product, and there have been some significant delays with it. The delays...
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Product
symplr is behind the eight ball on some electronic communication available to clients. They need to...
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Relationship
symplr’s support is good. symplr works to improve and enhance the system. They're very receptive to...
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Operations
The training has improved. symplr has offered more online and webinar training options.
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Product
symplr's system is stable. It never has downtime. I have some issues, but the data and the process...
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Product
The one thing that is a downfall is that there is no way for anyone but the provider to get in and...
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Loyalty, Product
Something that symplr came out with within the last year or so is advanced privileging. They have...
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Product
I really love being able to send everything electronically in terms of provider applications....
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Relationship
Within the last year, symplr has done a phenomenal job. That's a big change from when we first...
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Operations
The training has gotten a lot better. I used to dread anytime we had to do training. Anytime there...
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Relationship, Operations
symplr sends out emails with frequent updates. They want to help us better utilize the product and...
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Relationship, Operations
Development and innovation are things that symplr does not lack in. They are constantly trying to be...
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Culture, Value
symplr is getting better at being transparent with charges. We used to just get an invoice with a...
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Loyalty
We transitioned into symplr Provider because we had Cactus Software's solution, and it was being...
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Loyalty, Value
If the quality component weren't with symplr Provider, I wouldn’t rate getting our money’s worth as...
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Operations, Product
As far as our visibility into status tracking goes, we're able to see everything on our back end. I...
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Product
What keeps me from recommending symplr Provider is the communication and lag times with...
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Relationship, Operations
As far as the partnership was concerned, it took a while to launch things and get symplr Provider...
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Value
For symplr Provider, the vendor is fair with charges, but with the other symplr pieces, the costs...
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Product, Value
We have somewhat eliminated spreadsheets because of symplr Provider. We could eliminate a lot of the...
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Relationship
Sometimes it's difficult to try and schedule an appointment for support. symplr has a scheduling...
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Product
Monitoring and tracking license expirables is one of the most efficient things symplr Provider does...
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Culture, Loyalty
symplr Provider may be part of our long-term plans because of a few things. Because we were so...
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Relationship, Product
We utilize the Application Manager product that symplr offers, and we're still relatively new to it....
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Relationship
symplr Provider is an awesome database software, and it can query anything we ask for. The staff...
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Operations, Product
Because everything is electronic now, we can just go on symplr’s website and download the videos for...
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Product
It is not easy at all for clinicians to manage their own credentials with symplr Provider. We are...
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Product
symplr drives efficiency through the license verifications. Right now, the verifications are...
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Product
We have a lot of issues with symplr Provider. It's a standard application, and a lot of providers...
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Culture
When we purchased symplr Provider, there were several products within it that did additional things,...
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Product
If everything is working correctly, symplr Provider is a very easy program to work through and learn....
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Culture, Loyalty, Operations, Value
If a peer were asking me about my experience with symplr Provider, I would tell them to go buy a...
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Relationship
Ticket escalation is lacking with symplr, and the person answering our support tickets gives a very...
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Culture, Value
Receiving my money's worth deserves a low rating. If symplr Provider were able to deliver what it...
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Culture, Relationship
I would tell symplr's executive team to not oversell their product, to know the limitations of their...
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Loyalty
Since we don't have the entire symplr Provider product upright, it is not going to work for our...
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Relationship
symplr Provider allows us to have a single source repository. Recently, symplr has tried to partner...
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Relationship
I’ve put in minor tickets before and gotten fairly good follow-up from symplr. When it comes to some...
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Product
It isn't always intuitive for clinicians to manage their own credentials in symplr Provider....
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Product
As far as the credentialing with the symplr Provider portion goes, I would like something a little...
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Culture, Relationship, Operations
There was a glitch in the reminder letters we sent out through symplr, and instead of just sending a...
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Relationship, Operations
symplr doesn’t look into why we do what we do, and they don’t show us how to make things easier....
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Relationship
When I call symplr, there’s no one person to talk to. There’s been a big change, but I used to know...
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Operations
Training with symplr is like reading a physics book. The training isn’t user friendly if we don’t...
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Loyalty, Operations
We were happy with Cactus Software, and now we're having issues with symplr, their training, and...
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Operations, Product
There are a lot of good things about the system, like how there’s a lot of data at my fingertips,...
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Operations
symplr's staff is changing at an exponential rate. People are coming and going, and every time we...
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Relationship
There are more things that symplr could do for us, but we can’t move forward with them because we...
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Loyalty, Product
I like the scheduled reports in symplr Provider. We can schedule reminder letters at the end of the...
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Product, Value
I like that we can create credentialing groups in symplr Provider. For recredentialing, we can take...
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Relationship, Product
If I were to talk to a peer about symplr Provider, I would tell them that it has a garbage-in,...
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Product
symplr has good intentions, and we love the web crawlers they have. It used to be that we wouldn’t...
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Loyalty, Product
I’m a longtime symplr Provider user. I love the platform, but symplr has so many products in their...
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Product
We need more flexibility in the application, specifically around user-defined fields. There are...
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Loyalty, Value
One thing that I'm absolutely disgusted about with symplr Provider right now is that based on our...
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Loyalty, Value
symplr is not going to offer us their new and improved applications because we are not on their SaaS...
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Product
I am curious about exploring options outside of the system. Building out electronic privileges has...
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Operations
symplr has a lot of things available for training. The vendor does webinars pretty often. I don't...
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Relationship
symplr's support is pretty good. We have people who act as our points of contact, and we can go over...
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Culture, Value
When we get statements of work, I feel like symplr's charges are a little inflated because symplr is...
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Culture, Product, Value
Promised product enhancements have not been fulfilled since moving to the cloud, and integration...
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Relationship, Operations
symplr's customer service over the phone has been excellent. symplr has representatives who either...
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Relationship
The symplr team is responsive and tries to communicate as much as possible.
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Operations, Product
The updates for the system have been more efficient recently. I like that we can schedule those in...
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Culture, Relationship
I would like to see more focus on the product versus on the sale of the product. We talk to a lot of...
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Culture, Value
The system's licensing and inspector general functions don't work. We don't have the ability to...
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Relationship
It takes a very long time for us to get solutions from symplr or to get to a person who has an...
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Culture, Value
symplr avoids charging us for every little thing, but there is some pushback to that. We recently...
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Operations
We learned a lot when we moved to symplr's system for the first time. That was awful. At one point,...
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Culture
We are trying to work through some integration things, but the system hasn't been as robust as we...
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Operations
symplr's training hasn't been great. I have onboarded a couple of new team members, and I think...
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Product
I think symplr Provider is pretty intuitive once users understand how it works. I have great team...
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Relationship
In the past, symplr had a lot of turnover, and we felt like we were constantly being reassigned to...
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Relationship
We have been in the trenches with symplr Provider in the past. They weren't keeping any promises....
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Loyalty, Relationship
The only reason I wouldn't recommend symplr is the issues we have with the service and support....
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Operations, Product
For the staff that is working on applications, the ease of use with symplr Provider is very good....
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Relationship
symplr's phone support is great. They will pick up the phone, so we don't have to wait very long....
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Product
With symplr Provider, I like that we can have widgets and a dashboard that we can look at every day....
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Relationship
Before symplr merged with Cactus Software, the system wasn’t as advanced as symplr Provider as a...
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Relationship, Product, Value
The frustration that I encounter with symplr Provider is that the ability to pull reports and create...
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Value
Most of our visibility tracking is still manual. It is based on the notes we take. We mainly use the...
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Culture, Relationship, Value
symplr's customer service people are difficult to work with. I have been trying for months to get an...
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Product
symplr's system is nice to have. It is easier to look things up there than in our files. We mostly...
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Culture, Relationship
We don't have many interactions with symplr unless we reach out, and symplr is hard to get ahold of....
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Product, Value
symplr Provider drives the most efficiency with its reporting accuracy.
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Relationship, Operations
In terms of symplr's support, I would like to see symplr provide written materials, video calls, and...
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Culture
We did a demo for another one of symplr's products, but that product didn't do what the vendor said...
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Product, Value
symplr Provider is fairly inexpensive. However, symplr Provider has some limited reporting...
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Relationship
symplr's development team and technical team are great. Their customer service team isn't great. I...
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Culture, Relationship
I haven't had a very good experience with symplr's account managers with anything that they said...
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Loyalty
I am not sure whether symplr Provider is part of our long-term plans. We have a lot of big changes...
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Product, Value
symplr Provider hasn't helped us eliminate spreadsheets because the information that is pulled out...
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Loyalty
We are transitioning to a new system because we weren't satisfied with symplr Provider. The system...
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Relationship
symplr is really hard to get in contact with. We have to send out an email or wait for someone to...
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Loyalty
With symplr Provider, we have had times when things have moved along and times when things have...
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Loyalty, Relationship
Our support from symplr wasn't consistent. We had constant changeover with our client support, and...
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Product
symplr Provider has a library of privilege forms and things like that. It is nice to be able to look...
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Culture, Loyalty, Value
We are moving away from symplr Provider because we have spent a considerable amount of time paying...
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Operations
Our implementation of symplr Provider was good. However, some of the things we were looking for...
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Relationship, Product
I would like to see symplr have a better automated reporting system so that I can tell a provider...
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Product
symplr constantly updates expiring licenses and DEA, and the solution has an excellent interface...
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Operations
It has taken the vendor years to implement all of the system's pieces and get us the training we...
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Loyalty
I hesitate to say whether we would buy the product again because the pieces of what we purchased...
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Operations
The vendor's committee manager hasn't provided the training and setup that we expected for the...
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Operations
I would like the vendor to have better transparency with training. They set up our system through...
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Loyalty, Operations
Our implementation of the product was pretty smooth. The product is part of our long-term plans, and...
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Culture
The vendor can't seem to figure out how to invoice us for what we have actually received. We have...
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Operations, Product
When it comes to upgrades, the vendor does everything behind the scenes. There are automatic...
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Relationship
When I have submitted tickets to the vendor, I have worked with several individuals. I have even...
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Loyalty
The vendor's intention with the product is there. I think there are just a lot of tweaks that the...
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Relationship, Value
symplr has been more engaged with us lately. We have regular vendor relations calls that are like...
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Culture, Loyalty
symplr will soon implement a new electronic-style credentialing component. We have wanted that for a...
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Relationship
From a support perspective, our account management is a little cumbersome. If someone's name...
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Operations
Since symplr has moved to a cloud-hosted setup, their implementations and upgrades have been pretty...
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Operations
In the past, I would have said that we wouldn't buy the system again, but today, I would say that we...
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Loyalty
We are looking to implement a few additional components from symplr in the near future if we can get...
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Commentary Summary
Comment Type Breakout