symplr Provider Commentary

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We are on-premises customers of symplr Provider rather than in the SaaS environment, so everything...

In order for our organization to stay with symplr, they should partner with us and help us get to...

We feel that we are not a priority customer to symplr. Everybody should get the same customer...

Our credentialing vendor drives efficiency by providing an online application module for clinicians,...

symplr Provider provides basic functionality but is limited for an organization of our size. As our...

symplr is a good partner. We’ve been there for a long time. I think there are other vendors that are...

symplr is allowing us to install on premises. Being able to host our own version of the application...

symplr is probably falling behind a little bit with product capabilities, but they’re still on the...

On the payer enrollment side, symplr needs to do some work there. They need to improve payer...

We've been with symplr for a while, and even before we were with symplr, we were using Cactus....

My advice to others is to be careful with the setup of symplr Provider. It's like any other system....

symplr's charges are a little grayer. When dealing with sales, I don't know that any vendor is...

We’ve had some ongoing things with symplr Provider. It's easy to go through and miss steps. The...

I wish the reports were better. It's easy for stuff to get left out. I would like a simple report on...

I don't know what symplr’s vision is. I don't know of any way they would share where they’re going...

symplr Provider is part of our long-term plans because I haven't seen anything better yet. We looked...

What makes me lean toward recommending symplr is that I do like their support. The support people...

As far as training goes, symplr did really well with onboarding when we first got the system. They...

I can reach out to our account executive or our customer service representative and get an answer...

I would definitely buy symplr Provider again. If a colleague considering symplr Provider asked me...

I get good support. The vendor isn't upset at all if I ask to get a tier-two person. There's still a...

symplr has a board out there where we can ask for changes or updates and suggest things that they...

symplr has come a long way. They used to do things piecemeal, but now things are included in one...

There are so many things that symplr Provider does that drive efficiency for us. The exclusion...

We have used symplr products for many years, and they work for our organization. symplr drives...

symplr provides automation to key workflows, such as application tracking, reappointments,...

One of the most valuable aspects of our experience with symplr has been the strong partnership we've...

symplr is developing a new product, and there have been some significant delays with it. The delays...

symplr is behind the eight ball on some electronic communication available to clients. They need to...

symplr’s support is good. symplr works to improve and enhance the system. They're very receptive to...

The training has improved. symplr has offered more online and webinar training options.

symplr's system is stable. It never has downtime. I have some issues, but the data and the process...

The one thing that is a downfall is that there is no way for anyone but the provider to get in and...

Something that symplr came out with within the last year or so is advanced privileging. They have...

I really love being able to send everything electronically in terms of provider applications....

Within the last year, symplr has done a phenomenal job. That's a big change from when we first...

The training has gotten a lot better. I used to dread anytime we had to do training. Anytime there...

symplr sends out emails with frequent updates. They want to help us better utilize the product and...

Development and innovation are things that symplr does not lack in. They are constantly trying to be...

symplr is getting better at being transparent with charges. We used to just get an invoice with a...

We transitioned into symplr Provider because we had Cactus Software's solution, and it was being...

If the quality component weren't with symplr Provider, I wouldn’t rate getting our money’s worth as...

As far as our visibility into status tracking goes, we're able to see everything on our back end. I...

What keeps me from recommending symplr Provider is the communication and lag times with...

As far as the partnership was concerned, it took a while to launch things and get symplr Provider...

For symplr Provider, the vendor is fair with charges, but with the other symplr pieces, the costs...

We have somewhat eliminated spreadsheets because of symplr Provider. We could eliminate a lot of the...

Sometimes it's difficult to try and schedule an appointment for support. symplr has a scheduling...

Monitoring and tracking license expirables is one of the most efficient things symplr Provider does...

symplr Provider may be part of our long-term plans because of a few things. Because we were so...

We utilize the Application Manager product that symplr offers, and we're still relatively new to it....

symplr Provider is an awesome database software, and it can query anything we ask for. The staff...

Because everything is electronic now, we can just go on symplr’s website and download the videos for...

It is not easy at all for clinicians to manage their own credentials with symplr Provider. We are...

symplr drives efficiency through the license verifications. Right now, the verifications are...

We have a lot of issues with symplr Provider. It's a standard application, and a lot of providers...

When we purchased symplr Provider, there were several products within it that did additional things,...

If everything is working correctly, symplr Provider is a very easy program to work through and learn....

If a peer were asking me about my experience with symplr Provider, I would tell them to go buy a...

Ticket escalation is lacking with symplr, and the person answering our support tickets gives a very...

Receiving my money's worth deserves a low rating. If symplr Provider were able to deliver what it...

I would tell symplr's executive team to not oversell their product, to know the limitations of their...

Since we don't have the entire symplr Provider product upright, it is not going to work for our...

symplr Provider allows us to have a single source repository. Recently, symplr has tried to partner...

I’ve put in minor tickets before and gotten fairly good follow-up from symplr. When it comes to some...

It isn't always intuitive for clinicians to manage their own credentials in symplr Provider....

As far as the credentialing with the symplr Provider portion goes, I would like something a little...

There was a glitch in the reminder letters we sent out through symplr, and instead of just sending a...

symplr doesn’t look into why we do what we do, and they don’t show us how to make things easier....

When I call symplr, there’s no one person to talk to. There’s been a big change, but I used to know...

Training with symplr is like reading a physics book. The training isn’t user friendly if we don’t...

We were happy with Cactus Software, and now we're having issues with symplr, their training, and...

There are a lot of good things about the system, like how there’s a lot of data at my fingertips,...

symplr's staff is changing at an exponential rate. People are coming and going, and every time we...

There are more things that symplr could do for us, but we can’t move forward with them because we...

I like the scheduled reports in symplr Provider. We can schedule reminder letters at the end of the...

I like that we can create credentialing groups in symplr Provider. For recredentialing, we can take...

If I were to talk to a peer about symplr Provider, I would tell them that it has a garbage-in,...

symplr has good intentions, and we love the web crawlers they have. It used to be that we wouldn’t...

I’m a longtime symplr Provider user. I love the platform, but symplr has so many products in their...

We need more flexibility in the application, specifically around user-defined fields. There are...

One thing that I'm absolutely disgusted about with symplr Provider right now is that based on our...

symplr is not going to offer us their new and improved applications because we are not on their SaaS...

I am curious about exploring options outside of the system. Building out electronic privileges has...

symplr has a lot of things available for training. The vendor does webinars pretty often. I don't...

symplr's support is pretty good. We have people who act as our points of contact, and we can go over...

When we get statements of work, I feel like symplr's charges are a little inflated because symplr is...

Promised product enhancements have not been fulfilled since moving to the cloud, and integration...

symplr's customer service over the phone has been excellent. symplr has representatives who either...

The symplr team is responsive and tries to communicate as much as possible.

The updates for the system have been more efficient recently. I like that we can schedule those in...

I would like to see more focus on the product versus on the sale of the product. We talk to a lot of...

The system's licensing and inspector general functions don't work. We don't have the ability to...

It takes a very long time for us to get solutions from symplr or to get to a person who has an...

symplr avoids charging us for every little thing, but there is some pushback to that. We recently...

We learned a lot when we moved to symplr's system for the first time. That was awful. At one point,...

We are trying to work through some integration things, but the system hasn't been as robust as we...

symplr's training hasn't been great. I have onboarded a couple of new team members, and I think...

I think symplr Provider is pretty intuitive once users understand how it works. I have great team...

In the past, symplr had a lot of turnover, and we felt like we were constantly being reassigned to...

We have been in the trenches with symplr Provider in the past. They weren't keeping any promises....

The only reason I wouldn't recommend symplr is the issues we have with the service and support....

For the staff that is working on applications, the ease of use with symplr Provider is very good....

symplr's phone support is great. They will pick up the phone, so we don't have to wait very long....

With symplr Provider, I like that we can have widgets and a dashboard that we can look at every day....

Before symplr merged with Cactus Software, the system wasn’t as advanced as symplr Provider as a...

The frustration that I encounter with symplr Provider is that the ability to pull reports and create...

Most of our visibility tracking is still manual. It is based on the notes we take. We mainly use the...

symplr's customer service people are difficult to work with. I have been trying for months to get an...

symplr's system is nice to have. It is easier to look things up there than in our files. We mostly...

We don't have many interactions with symplr unless we reach out, and symplr is hard to get ahold of....

symplr Provider drives the most efficiency with its reporting accuracy.

In terms of symplr's support, I would like to see symplr provide written materials, video calls, and...

We did a demo for another one of symplr's products, but that product didn't do what the vendor said...

symplr Provider is fairly inexpensive. However, symplr Provider has some limited reporting...

symplr's development team and technical team are great. Their customer service team isn't great. I...

I haven't had a very good experience with symplr's account managers with anything that they said...

I am not sure whether symplr Provider is part of our long-term plans. We have a lot of big changes...

symplr Provider hasn't helped us eliminate spreadsheets because the information that is pulled out...

We are transitioning to a new system because we weren't satisfied with symplr Provider. The system...

symplr is really hard to get in contact with. We have to send out an email or wait for someone to...