symplr Provider Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
When we talk to symplr about an issue, they say that it is something that can be done but for a cost...
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Product
Overall, the symplr Provider system doesn’t seem like it is the most user friendly. There are...
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Relationship, Product
symplr Provider is a great option for someone in a small organization. It may not be something that...
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Relationship
symplr has a great team. They have definitely been a vendor who, every time I call, is available and...
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Operations
The trainer from symplr was easy to talk to, but at times, there wasn't enough guidance on how to...
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Product
I love the ability to do reporting with symplr Provider. We can paint the query we want and create...
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Culture, Product, Value
We have a lot of specific business rules and file transfers, and ever since we switched over to...
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Culture
Although it is in our contract, the communication on increases wasn’t communicated by symplr...
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Loyalty, Product
Some of the other platforms that are out there have automation that creates and generates provider...
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Culture, Relationship, Operations
For whatever reason, the people we work with from symplr haven't really taken it upon themselves to...
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Loyalty, Relationship
symplr could have been a lot more proactive when I started years ago, but my predecessor had already...
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Value
We are being charged for some of the work that symplr is doing for us, and it is not always correct....
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Product
I used another product prior to the vendor being bought out by symplr, and that solution worked...
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Product
I like the idea behind the product; I just don't like how it works. The vendor has some really good...
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Relationship
I don't know how many account representatives we have had with symplr since I started years ago....
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Product
We have been working very hard to use all of the features that symplr Provider has so we can stay...
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Operations, Product
I think symplr has a good product, but we just haven't optimized it like we should. The system is...
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Loyalty, Product
We originally wanted symplr Provider for automation of affiliation, letters, and verification. We...
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Relationship
There is always someone who will answer our phone calls at symplr, and there is help online. They...
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Operations, Product
symplr is basically a storage component of all our providers' things because we use literally all...
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Culture, Value
symplr will tell us that we have a credit number of hours or whatever to use, and then when we ask...
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Relationship, Operations, Value
When we have a question, we go to the user guide symplr gave us because we don't want to call the...
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Value
We don't get our money's worth, but that is because we don't use the system like we should. It is...
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Operations
The initial training we received from symplr was good, and I liked it a lot. They recorded all of...
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Operations, Value
We implemented symplr Provider not too long ago, but while it was being implemented, it was put on...
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Culture
The solution meets the expectations set by the vendor during the sales process. I wasn't here for...
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Operations
I don't know of anything that went well during our symplr implementation. We were in the test...
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Operations, Product
symplr does their updates live, and their product isn't very user friendly. It takes a lot of clicks...
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Operations
The initial training that we received from symplr for the system's test phase was okay. There were...
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Relationship
I haven't had good luck with the vendor's executives. I usually go back to the people who initially...
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Relationship
With symplr's support, email notices come back immediately. Someone from symplr's support contacted...
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Loyalty
We switched to symplr's system so that we could be more electronic and have more transparency with...
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Culture, Relationship
I wouldn't buy the system again. We haven't had a smooth transition onto it. We still don't have...
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Relationship
Personally, I would request that my organization not buy symplr Provider again. The customer service...
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Loyalty
My overall satisfaction in 12 months will hopefully be higher. We have been promised that something...
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Operations, Product
With what we do have working, symplr Provider meets the needs of credentialing. The application...
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Value
At the moment, we are having some difficulties with symplr Provider. And symplr does not avoid...
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Relationship, Operations
symplr seems to be on top of proactive service. We get email updates, so when there is training,...
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Relationship
We have been using symplr Provider for a few years, and generally, we are not very happy with it....
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Loyalty
Our health system also uses symplr Provider, though they have a slightly different version. We have...
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Product
There are a lot of things that symplr does not do well. In symplr Provider, there are audit logs,...
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Relationship, Operations, Product
symplr is constantly doing updates, but I don't think they have provided anything new. We seem to...
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Culture, Operations, Value
With symplr, we get charged for everything. Regulations change, and we have a couple of items right...
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Relationship, Operations
In the beginning, we had a dedicated customer success person, but that person left symplr. We were...
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Operations
We had a trainer who symplr should never lose. The trainer was that good. There is one thing that...
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Product
symplr Provider is a top-tier solution. I have been in the industry for a long time, and this is the...
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Relationship
I was having a really hard time getting the automatic NPDB queries to run, and a symplr help...
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Operations
The implementation, delivery, and design teams from symplr blew my socks off; I was absolutely...
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Culture, Product
There is a list on the right-hand side of symplr Provider of all the forms, and I really wish I...
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Product
Our organization has been a long-standing customer of symplr, previously called Cactus Software. I...
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Relationship
Since we started using symplr Provider, we have tried to push for having periodic meetings with...
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Operations
During the implementation, there were some issues with symplr providing proper technical resources...
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Culture, Value
In the past, we had a custom interface that was developed to provide data to a marketing front-end...
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Product
The system has not been a problem. There are some limitations with user fields and whatnot, but I...
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Relationship, Product
Now that we are on the provider product, there is more reliability with updates. There was a...
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Loyalty
A change for our company has been a long time coming because we needed to get to a web platform. To...
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Product
I really wish when we add our alternate provider titles that symplr Provider would automatically add...
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Relationship
I like that if I run into something in the software and I tell someone the system isn't working...
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Value
I'm a pinchpenny person, so I think symplr Provider is extremely expensive. I feel like it could be...
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Product
I like having all of our facilities in one application because we do have a number of organizations...
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Operations, Product
I would suggest that symplr make report building easier. There is just not a lot of information on...
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Product
We came from a product that was so difficult to work with and so confusing that we would rather have...
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Operations
The vendor’s initial training was not super great, but I do give them some leniency because we...
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Culture, Value
symplr absolutely charges us for every little thing, including anytime we need to update documents....
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Relationship
There are just a couple of things that I feel aren't functioning exactly right at this moment with...
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Relationship
We have experienced a lot of turnover with our project manager and others who are assigned to us by...
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Product
We have some things in symplr Provider that feed other systems in our organization. That feed...
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Operations
We go through exercises in preparation for upgrades, but sometimes things come up. I don't know...
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Relationship
symplr has grown over the last few years, and our staff says the support isn't as good as it used to...
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Relationship
When symplr anticipates issues, we get little flash alerts or email alerts. We receive proactive...
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Loyalty, Value
We have used symplr Provider for a long time, but for the first time in years, we are looking at...
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Relationship, Product
symplr is not keeping up with the credentialing software requirements for the symplr Provider...
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Value
It is important to allow users to customize components of the software, but symplr Provider doesn't...
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Culture, Relationship
symplr is not proactive. We have to follow up with them on issues and concerns, and they don't tell...
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