symplr Provider Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Loyalty, Product
I’m a longtime symplr Provider user. I love the platform, but symplr has so many products in their...
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Product
We need more flexibility in the application, specifically around user-defined fields. There are...
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Loyalty, Value
One thing that I'm absolutely disgusted about with symplr Provider right now is that based on our...
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Loyalty, Value
symplr is not going to offer us their new and improved applications because we are not on their SaaS...
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Product
I am curious about exploring options outside of the system. Building out electronic privileges has...
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Operations
symplr has a lot of things available for training. The vendor does webinars pretty often. I don't...
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Relationship
symplr's support is pretty good. We have people who act as our points of contact, and we can go over...
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Culture, Value
When we get statements of work, I feel like symplr's charges are a little inflated because symplr is...
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Culture, Product, Value
Promised product enhancements have not been fulfilled since moving to the cloud, and integration...
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Relationship, Operations
symplr's customer service over the phone has been excellent. symplr has representatives who either...
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Relationship
The symplr team is responsive and tries to communicate as much as possible.
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Operations, Product
The updates for the system have been more efficient recently. I like that we can schedule those in...
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Culture, Relationship
I would like to see more focus on the product versus on the sale of the product. We talk to a lot of...
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Culture, Value
The system's licensing and inspector general functions don't work. We don't have the ability to...
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Relationship
It takes a very long time for us to get solutions from symplr or to get to a person who has an...
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Culture, Value
symplr avoids charging us for every little thing, but there is some pushback to that. We recently...
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Operations
We learned a lot when we moved to symplr's system for the first time. That was awful. At one point,...
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Culture
We are trying to work through some integration things, but the system hasn't been as robust as we...
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Operations
symplr's training hasn't been great. I have onboarded a couple of new team members, and I think...
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Product
I think symplr Provider is pretty intuitive once users understand how it works. I have great team...
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Relationship
In the past, symplr had a lot of turnover, and we felt like we were constantly being reassigned to...
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Relationship
We have been in the trenches with symplr Provider in the past. They weren't keeping any promises....
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Loyalty, Relationship
The only reason I wouldn't recommend symplr is the issues we have with the service and support....
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Operations, Product
For the staff that is working on applications, the ease of use with symplr Provider is very good....
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Relationship
symplr's phone support is great. They will pick up the phone, so we don't have to wait very long....
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Product
With symplr Provider, I like that we can have widgets and a dashboard that we can look at every day....
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Relationship
Before symplr merged with Cactus Software, the system wasn’t as advanced as symplr Provider as a...
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Relationship, Product, Value
The frustration that I encounter with symplr Provider is that the ability to pull reports and create...
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Value
Most of our visibility tracking is still manual. It is based on the notes we take. We mainly use the...
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Culture, Relationship, Value
symplr's customer service people are difficult to work with. I have been trying for months to get an...
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Product
symplr's system is nice to have. It is easier to look things up there than in our files. We mostly...
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Culture, Relationship
We don't have many interactions with symplr unless we reach out, and symplr is hard to get ahold of....
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Product, Value
symplr Provider drives the most efficiency with its reporting accuracy.
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Relationship, Operations
In terms of symplr's support, I would like to see symplr provide written materials, video calls, and...
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Culture
We did a demo for another one of symplr's products, but that product didn't do what the vendor said...
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Product, Value
symplr Provider is fairly inexpensive. However, symplr Provider has some limited reporting...
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Relationship
symplr's development team and technical team are great. Their customer service team isn't great. I...
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Culture, Relationship
I haven't had a very good experience with symplr's account managers with anything that they said...
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Loyalty
I am not sure whether symplr Provider is part of our long-term plans. We have a lot of big changes...
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Product, Value
symplr Provider hasn't helped us eliminate spreadsheets because the information that is pulled out...
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Loyalty
We are transitioning to a new system because we weren't satisfied with symplr Provider. The system...
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Relationship
symplr is really hard to get in contact with. We have to send out an email or wait for someone to...
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Loyalty
With symplr Provider, we have had times when things have moved along and times when things have...
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Loyalty, Relationship
Our support from symplr wasn't consistent. We had constant changeover with our client support, and...
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Product
symplr Provider has a library of privilege forms and things like that. It is nice to be able to look...
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Culture, Loyalty, Value
We are moving away from symplr Provider because we have spent a considerable amount of time paying...
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Operations
Our implementation of symplr Provider was good. However, some of the things we were looking for...
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Relationship, Product
I would like to see symplr have a better automated reporting system so that I can tell a provider...
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Product
symplr constantly updates expiring licenses and DEA, and the solution has an excellent interface...
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Operations
It has taken the vendor years to implement all of the system's pieces and get us the training we...
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Loyalty
I hesitate to say whether we would buy the product again because the pieces of what we purchased...
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Operations
The vendor's committee manager hasn't provided the training and setup that we expected for the...
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Operations
I would like the vendor to have better transparency with training. They set up our system through...
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Loyalty, Operations
Our implementation of the product was pretty smooth. The product is part of our long-term plans, and...
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Culture
The vendor can't seem to figure out how to invoice us for what we have actually received. We have...
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Operations, Product
When it comes to upgrades, the vendor does everything behind the scenes. There are automatic...
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Relationship
When I have submitted tickets to the vendor, I have worked with several individuals. I have even...
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Loyalty
The vendor's intention with the product is there. I think there are just a lot of tweaks that the...
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Relationship, Value
symplr has been more engaged with us lately. We have regular vendor relations calls that are like...
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Culture, Loyalty
symplr will soon implement a new electronic-style credentialing component. We have wanted that for a...
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Relationship
From a support perspective, our account management is a little cumbersome. If someone's name...
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Operations
Since symplr has moved to a cloud-hosted setup, their implementations and upgrades have been pretty...
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Operations
In the past, I would have said that we wouldn't buy the system again, but today, I would say that we...
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Loyalty
We are looking to implement a few additional components from symplr in the near future if we can get...
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Culture, Value
symplr doesn't avoid charging. For example, we recently made some updates to our application that...
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Product
In terms of clinicians managing their own credentials, I don't know that that is necessarily...
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Culture, Relationship
Timely promises are symplr's downfall. The end promises are always reached, but the time it takes to...
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Product, Value
The most important thing for potential customers to know about the system is its ease of use when it...
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Loyalty
symplr upgraded our application and made it a little easier to use. We also have the vendor's...
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Loyalty
Whether I would recommend symplr Provider really depends on the size of the organization, the...
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Loyalty, Relationship
symplr Provider works, but we are finding little glitches, and we are working with the vendor to...
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Product
symplr Provider drives the most efficiency by allowing us to track credentialing processes. We also...
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Product, Value
symplr Provider drives outcomes when used appropriately. A lot of this is end-user driven as well;...
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Operations
We conduct our own training because we have our own processes, so we do our own training in-house....
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Loyalty
symplr is not releasing any new technology in our current version of the solution until we move to...
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Loyalty, Operations, Product
When we completed our conversion from some of our enrollment teams, they were on a platform I had...
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Culture
There is a key to a vendor charging for every little thing. That key is that organizations need to...
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Loyalty
When I think about whether I would buy symplr Provider again, there are other platforms out there...
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Culture, Operations
We learned that the vendor partnered with a reference solution to make symplr Provider better for...
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Culture, Value
We asked symplr about getting a connection to something. We paid them up front for that, but it...
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Loyalty, Relationship
I would tell others looking at symplr Provider that our experience was not the greatest, so buyer...
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Culture, Loyalty
We have used symplr Provider for the last several years. It started out as Cactus Software. For the...
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Commentary Summary
Comment Type Breakout