symplr Provider Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
The product is not what it once was; it is not easy to operate. The vendor's service is subpar, and...
Login or Create an Account to see details.
Relationship
When we talk to symplr about an issue, they say that it is something that can be done but for a cost...
Login or Create an Account to see details.
Product
Overall, the symplr Provider system doesn’t seem like it is the most user friendly. There are...
Login or Create an Account to see details.
Relationship, Product
symplr Provider is a great option for someone in a small organization. It may not be something that...
Login or Create an Account to see details.
Relationship
symplr has a great team. They have definitely been a vendor who, every time I call, is available and...
Login or Create an Account to see details.
Operations
The trainer from symplr was easy to talk to, but at times, there wasn't enough guidance on how to...
Login or Create an Account to see details.
Product
I love the ability to do reporting with symplr Provider. We can paint the query we want and create...
Login or Create an Account to see details.
Culture, Product, Value
We have a lot of specific business rules and file transfers, and ever since we switched over to...
Login or Create an Account to see details.
Culture
Although it is in our contract, the communication on increases wasn’t communicated by symplr...
Login or Create an Account to see details.
Loyalty, Product
Some of the other platforms that are out there have automation that creates and generates provider...
Login or Create an Account to see details.
Culture, Relationship, Operations
For whatever reason, the people we work with from symplr haven't really taken it upon themselves to...
Login or Create an Account to see details.
Loyalty, Relationship
symplr could have been a lot more proactive when I started years ago, but my predecessor had already...
Login or Create an Account to see details.
Value
We are being charged for some of the work that symplr is doing for us, and it is not always correct....
Login or Create an Account to see details.
Product
I used another product prior to the vendor being bought out by symplr, and that solution worked...
Login or Create an Account to see details.
Product
I like the idea behind the product; I just don't like how it works. The vendor has some really good...
Login or Create an Account to see details.
Relationship
I don't know how many account representatives we have had with symplr since I started years ago....
Login or Create an Account to see details.
Product
We have been working very hard to use all of the features that symplr Provider has so we can stay...
Login or Create an Account to see details.
Operations, Product
I think symplr has a good product, but we just haven't optimized it like we should. The system is...
Login or Create an Account to see details.
Loyalty, Product
We originally wanted symplr Provider for automation of affiliation, letters, and verification. We...
Login or Create an Account to see details.
Relationship
There is always someone who will answer our phone calls at symplr, and there is help online. They...
Login or Create an Account to see details.
Operations, Product
symplr is basically a storage component of all our providers' things because we use literally all...
Login or Create an Account to see details.
Culture, Value
symplr will tell us that we have a credit number of hours or whatever to use, and then when we ask...
Login or Create an Account to see details.
Relationship, Operations, Value
When we have a question, we go to the user guide symplr gave us because we don't want to call the...
Login or Create an Account to see details.
Value
We don't get our money's worth, but that is because we don't use the system like we should. It is...
Login or Create an Account to see details.
Operations
The initial training we received from symplr was good, and I liked it a lot. They recorded all of...
Login or Create an Account to see details.
Operations, Value
We implemented symplr Provider not too long ago, but while it was being implemented, it was put on...
Login or Create an Account to see details.
Culture
The solution meets the expectations set by the vendor during the sales process. I wasn't here for...
Login or Create an Account to see details.
Operations
I don't know of anything that went well during our symplr implementation. We were in the test...
Login or Create an Account to see details.
Operations, Product
symplr does their updates live, and their product isn't very user friendly. It takes a lot of clicks...
Login or Create an Account to see details.
Operations
The initial training that we received from symplr for the system's test phase was okay. There were...
Login or Create an Account to see details.
Relationship
I haven't had good luck with the vendor's executives. I usually go back to the people who initially...
Login or Create an Account to see details.
Relationship
With symplr's support, email notices come back immediately. Someone from symplr's support contacted...
Login or Create an Account to see details.
Loyalty
We switched to symplr's system so that we could be more electronic and have more transparency with...
Login or Create an Account to see details.
Culture, Relationship
I wouldn't buy the system again. We haven't had a smooth transition onto it. We still don't have...
Login or Create an Account to see details.
Relationship
Personally, I would request that my organization not buy symplr Provider again. The customer service...
Login or Create an Account to see details.
Loyalty
My overall satisfaction in 12 months will hopefully be higher. We have been promised that something...
Login or Create an Account to see details.
Operations, Product
With what we do have working, symplr Provider meets the needs of credentialing. The application...
Login or Create an Account to see details.
Value
At the moment, we are having some difficulties with symplr Provider. And symplr does not avoid...
Login or Create an Account to see details.
Relationship, Operations
symplr seems to be on top of proactive service. We get email updates, so when there is training,...
Login or Create an Account to see details.
Relationship
We have been using symplr Provider for a few years, and generally, we are not very happy with it....
Login or Create an Account to see details.
Loyalty
Our health system also uses symplr Provider, though they have a slightly different version. We have...
Login or Create an Account to see details.
Product
There are a lot of things that symplr does not do well. In symplr Provider, there are audit logs,...
Login or Create an Account to see details.
Relationship, Operations, Product
symplr is constantly doing updates, but I don't think they have provided anything new. We seem to...
Login or Create an Account to see details.
Culture, Operations, Value
With symplr, we get charged for everything. Regulations change, and we have a couple of items right...
Login or Create an Account to see details.
Relationship, Operations
In the beginning, we had a dedicated customer success person, but that person left symplr. We were...
Login or Create an Account to see details.
Operations
We had a trainer who symplr should never lose. The trainer was that good. There is one thing that...
Login or Create an Account to see details.
Product
symplr Provider is a top-tier solution. I have been in the industry for a long time, and this is the...
Login or Create an Account to see details.
Relationship
I was having a really hard time getting the automatic NPDB queries to run, and a symplr help...
Login or Create an Account to see details.
Operations
The implementation, delivery, and design teams from symplr blew my socks off; I was absolutely...
Login or Create an Account to see details.
Culture, Product
There is a list on the right-hand side of symplr Provider of all the forms, and I really wish I...
Login or Create an Account to see details.
Product
Our organization has been a long-standing customer of symplr, previously called Cactus Software. I...
Login or Create an Account to see details.
Relationship
Since we started using symplr Provider, we have tried to push for having periodic meetings with...
Login or Create an Account to see details.
Operations
During the implementation, there were some issues with symplr providing proper technical resources...
Login or Create an Account to see details.
Culture, Value
In the past, we had a custom interface that was developed to provide data to a marketing front-end...
Login or Create an Account to see details.
Product
The system has not been a problem. There are some limitations with user fields and whatnot, but I...
Login or Create an Account to see details.
Relationship, Product
Now that we are on the provider product, there is more reliability with updates. There was a...
Login or Create an Account to see details.
Loyalty
A change for our company has been a long time coming because we needed to get to a web platform. To...
Login or Create an Account to see details.
Product
I really wish when we add our alternate provider titles that symplr Provider would automatically add...
Login or Create an Account to see details.
Relationship
I like that if I run into something in the software and I tell someone the system isn't working...
Login or Create an Account to see details.
Value
I'm a pinchpenny person, so I think symplr Provider is extremely expensive. I feel like it could be...
Login or Create an Account to see details.
Product
I like having all of our facilities in one application because we do have a number of organizations...
Login or Create an Account to see details.
Operations, Product
I would suggest that symplr make report building easier. There is just not a lot of information on...
Login or Create an Account to see details.
Product
We came from a product that was so difficult to work with and so confusing that we would rather have...
Login or Create an Account to see details.
Operations
The vendor’s initial training was not super great, but I do give them some leniency because we...
Login or Create an Account to see details.
Culture, Value
symplr absolutely charges us for every little thing, including anytime we need to update documents....
Login or Create an Account to see details.
Relationship
There are just a couple of things that I feel aren't functioning exactly right at this moment with...
Login or Create an Account to see details.
Relationship
We have experienced a lot of turnover with our project manager and others who are assigned to us by...
Login or Create an Account to see details.
Product
We have some things in symplr Provider that feed other systems in our organization. That feed...
Login or Create an Account to see details.
Operations
We go through exercises in preparation for upgrades, but sometimes things come up. I don't know...
Login or Create an Account to see details.
Relationship
symplr has grown over the last few years, and our staff says the support isn't as good as it used to...
Login or Create an Account to see details.
Relationship
When symplr anticipates issues, we get little flash alerts or email alerts. We receive proactive...
Login or Create an Account to see details.
Loyalty, Value
We have used symplr Provider for a long time, but for the first time in years, we are looking at...
Login or Create an Account to see details.
Relationship, Product
symplr is not keeping up with the credentialing software requirements for the symplr Provider...
Login or Create an Account to see details.
Value
It is important to allow users to customize components of the software, but symplr Provider doesn't...
Login or Create an Account to see details.
Culture, Relationship
symplr is not proactive. We have to follow up with them on issues and concerns, and they don't tell...
Login or Create an Account to see details.
​
Preferences