symplr Talent Management (formerly HealthcareSource)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
The vendor is very good about customer service. They are quick to respond to our questions and...
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symplr purchased HealthcareSource. Since that acquisition, symplr has really not communicated with...
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There were things we asked for in the system that the vendor did not charge us for. We moved to the...
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Currently, symplr is working on an update for the job description area of the product because that...
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symplr’s customer service is great. If we need something, the customer service people are right...
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There is a lot of double-clicking in the system that is inefficient. I shouldn't have to select the...
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For the cost of a learning management system, symplr's system is a middle-of-the-road system as far...
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I don't see our satisfaction with the system changing. With symplr as the vendor now, maybe there...
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Some of symplr’s batch uploads break current systems, and symplr doesn't fix those situations until...
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symplr finally was able to make it where we could update a form file in the system without having to...
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When symplr was going to change their password requirements, I only knew about the change because...
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When we put in a ticket, and symplr’s tier-one support people cannot resolve the issue, they send it...
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Before HealthcareSource was acquired by symplr, we used to at least have a chat button where we...
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Other than getting transcripts that I can print off for CMS, I just can't use symplr's system very...
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HealthcareSource's talent management suite is very good at bringing the recruitment process...
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symplr is growing and anticipates how the market may be evolving, and they reach out to let us know...
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Most of our issues have been on the technical side, and everyone I have talked to has been able to...
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The system's speed is not great. There are a lot of features that could be implemented to fix the...
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The vendor's support people are usually pretty fast to respond. When we email them, they send us...
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The vendor charges for any added feature, and there are a lot of features that should be...
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When the system was under HealthcareSource, I knew every one of the vendor's executives. But I have...
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We aren't happy with some things. The system is very slow, and that causes our recruiters to be...
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For the most part, the vendor did a really nice job with the implementation. But we have continued...
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I don’t know that I have seen any new technology for the system, but the system is really solid. It...
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The vendor hasn't kept their promises. For years, they promised to improve the reporting, but they...
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I rate the vendor highly for the implementation of the product. They did a good job. They have a...
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We gain some efficiencies in being able to initiate things through the system, although the system...
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The vendor is very slow to implement new technology. I wouldn’t say they are innovative; they play...
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Usually, if we have a problem with something or if something is not working correctly, even if we...
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HealthcareSource doesn't advertise enough, and that could be a failure within our organization. Any...
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HealthcareSource needs to communicate that there are other ways to get places. We need visible...
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The only person that I feel like I have a pretty good working relationship with is our feeds person,...
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With the reporting structure that HealthcareSource has updated, we are getting closer and closer to...
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We are highly satisfied with HealthcareSource's system. It performs the way it needs to. We have...
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I was sort of told about the modules, but I asked a really basic question, and that raised a red...
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The product is pretty good. I like the flexibility with forms and scheduling. We get our reviews...
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The vendor charges according to our contract, but our contract is way more expensive than what our...
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HealthcareSource did a really good job with the implementation. When we first implemented the...
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Sometimes when I am reading about a coming upgrade, I think that it is going to be great, but when...
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We have both multiple tools, and the vendor told us that we could use single sign-on for all the...
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Some end users don't use the system enough to remember what they need to do. Some only use the...
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HealthcareSource sends out updates whenever there is an update that we can do. We have to go into...
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I have spoken to one of the higher-ups at HealthcareSource before. They are all helpful when we need...
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The system is pretty expensive, and our leadership may be looking to find something we can get for a...
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I like having access to people who help me so quickly when I have a question. The vendor has really...
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The vendor’s customer service is outstanding, wonderful, and excellent. The customer service people...
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I am satisfied with the training. We had training when we first started, and the vendor also does...
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HealthcareSource Talent Management integrates well with our third-party product.
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The product is very user friendly. We are totally satisfied. The outcomes that we have achieved with...
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The product doesn't play well in the sandbox with other things. The product is good, but it is not...
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The job description process is so cumbersome. It isn't user friendly. The vendor finally came out...
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The vendor's help folks are very good. They are very timely with responding. They put information...
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The platform is easy to use and navigate. The vendor really listens to what we have to say when we...
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We use Performance Manager for our evaluations. It is a nice product. We can go back and see our...
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The number one thing that I like most about HealthcareSource is that they are really easy to work...
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With HealthcareSource Talent Management, we wanted to save time and increase productivity because...
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Every year, we get a certain amount of support from HealthcareSource, but when we go beyond that or...
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HealthcareSource gets feedback from users and always adopts all of the suggestions. They make many...
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Right now, we do our payroll with another vendor's system, and we are unable to be cloud based using...
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The vendor has been very transparent with their charges. I haven't had any concerns with those.
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I like the solution's candidate spacing. It is now much easier to get candidates to apply to our...
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I work directly with the back-office part of the solution to provide support to our users. I like...
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When we were going through the implementation process, we thought that integrating with a certain...
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We only learned about the option to add Indeed Apply to the system when I asked the vendor how we...
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HealthcareSource does webinars every now and then, and that is okay because it gives us different...
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I really like the ease of use for HealthcareSource Talent Management. We have many tools with this...
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HealthcareSource does a great job with training us. They show us tools and ways to use the system....
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We have an issue that the vendor is currently working on that will either require a system fix or a...
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As far as our long-term plans go, we are not staying with HealthcareSource's system. For financial...
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When we purchased HealthcareSource's system, the vendor wasn't able to deliver on the design of the...
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The vendor's training process is to post a blog; they don’t tell us what is really going on. I would...
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When we bought the system, our constraints were primarily financial. We couldn’t afford to go to the...
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HealthcareSource is working hard on their customer service. They are listening and trying to get us...
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HealthcareSource’s architecture is the main drawback. Some of the structural aspects are clunky. The...
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The vendor has added some new features. For example, they focused on recruitment, but that really...
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HealthcareSource has a technical glitch on their side that needs to be fixed. The glitch happened...
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We are using the solution hospital-wide for our compliance lessons and tracking certifications. Each...
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A more consistent process would be better. There are 20 different ways to do things. Some of the...
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We had one-on-one training and got on the same page. The vendor was fabulous with that. The customer...
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The HealthcareSource position manager system is really very strong, and there is an assessment tool...
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HealthcareSource is willing to reach out. They are pretty active and make themselves available. Our...
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Moving from an enterprise system to this solution was great for us, but our implementation was a...
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If a user has an older system, then almost anything that they do to upgrade it will be an...
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Our recruiters participated in a user help group as they were getting more acclimated to the...
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HealthcareSource doesn't really charge us for anything. They occasionally let us know about other...
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I sit down with our recruiters on an annual basis to talk about how the system is working. I am...
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