symplr Talent Management (formerly HealthcareSource)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I wouldn’t want to buy NetLearning Management System again because it is very clunky. As an end...
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Service and Support
HealthcareSource is now symplr. When they were HealthcareSource, I could pull up the chatbot and...
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Functionality and Upgrades
The system is fantastic. I can't imagine using anything else. I live in the system all day. It is...
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Functionality and Upgrades
In the physician manager tool, I can see that the vendor is focusing on recruiting rather than on...
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Relationship
The acquisition has been a negative thing. We were with HealthcareSource for a very long time, and...
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Relationship
We get a lot of fixes and releases, but the vendor never contacts us to update us and give us the...
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Interfacing and Integration
As far as innovation goes, there has been some stagnation in the physician manager tool. The vendor...
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Implementation and Training
Some people understand the product easily, and some don't. Rather than just offering videos, the...
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Interfacing and Integration
It took us a while to get to the point of integration, but eventually, the product did integrate....
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Service and Support
Customer support was lacking during the implementation. symplr needs to understand how a company...
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Relationship
symplr needs to talk to their clients to know what the client’s needs are and try to find a solution...
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Interfacing and Integration
I love that the system is integrated with Indeed. That is a super cool feature for us. We can reach...
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Functionality and Upgrades
I wouldn't say that the system is user friendly. I have been working in it for years, so I know my...
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Functionality and Upgrades
Some things feel like they require a lot of steps. I don't know whether that is just due to having a...
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Functionality and Upgrades
Our experience has been fine. We haven't had any issues. The solution has continued to work as it...
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Functionality and Upgrades
It would be really cool if the system could integrate with other HRIS products to eliminate a couple...
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Functionality and Upgrades
I was not overly thrilled with the job descriptions because if somebody wanted to put in a function,...
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Service and Support
symplr hasn't necessarily promised certain things, but when symplr made some changes, I got some...
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ROI / Cost (care and feeding)
To my knowledge, symplr would have charged us only if we had wanted to totally redo a job...
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Implementation and Training
There is plenty of training available if we want to take advantage of it.
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Functionality and Upgrades
symplr said they were going to be making changes to the system and transitioning over, and they made...
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Service and Support
symplr needs to improve their customer service. I have contacted symplr several different times...
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Functionality and Upgrades
symplr sends out alerts when they are doing upgrades or maintenance to the system. The applicant...
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Implementation and Training
If my peer were looking at the product, I would tell them that it is user friendly once they get in...
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Functionality and Upgrades
I have had only one ongoing issue, and I understand why it is still unresolved. There is a...
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Service and Support
When we have told the vendor about one problem that we are facing, they have told us that there is...
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Implementation and Training
The training was very good at one point in time. It would be nice to have training sessions for...
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Functionality and Upgrades
Once I figured out the glitches, we did really well. The glitches were caused by our system speeding...
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Functionality and Upgrades
The product’s setup is good. Employees can find their way around the system and navigate through it...
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Relationship
I really like that symplr is open to change and to suggestions from the users. The vendor tends to...
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Functionality and Upgrades
We have a lack of outcomes, but I don't know whether that is partly because of me. We do have some...
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Lessons Learned
The scores that the system creates are only one of the pieces in our hiring process, and we take the...
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Functionality and Upgrades
We have used symplr’s leadership tool for developmental purposes because we can do selection or...
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Functionality and Upgrades
With NetLearning Management System, single sign-on is extremely complicated and very hard to use....
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Relationship
symplr could improve things by getting customer input on the processes. I also think that...
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Functionality and Upgrades
symplr does regular upgrades, so I think that they are keeping us on the most current version of things....
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Implementation and Training
We have been begging for training or orientation but still haven’t received any, and that is part of...
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Functionality and Upgrades
I haven't had any major issues with the product. Right now, we are just trying to learn how to...
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Relationship
I am very active in trying to make sure we stay up-to-date with what is going on with the system,...
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Relationship
symplr doesn’t know the talent management space well enough to know what their clients need.
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Relationship
I hope that symplr is working on improving functionality and support. If we had had contacts like...
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Interfacing and Integration
We are trying to get a system that is all encompassing and does every part of the new-hire process....
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Functionality and Upgrades
When we implemented the system with HealthcareSource, things were great, but that is because we...
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Service and Support
symplr's tech support team is very responsive. When we have any issues, I deal with the folks on the...
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Service and Support
I would not recommend Talent Management to anyone. With HealthcareSource, I was the vendor's...
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Relationship
A specific example of symplr keeping their promises would be when they expanded the measured...
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Functionality and Upgrades
We rely on symplr's system a lot, and it is pretty accurate. The product's overall quality has been...
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ROI / Cost (care and feeding)
I haven’t heard about what is coming in the next version, but what the vendor has done has been...
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Implementation and Training
We don't get any training from symplr. I read through the documents that they sent on the upgrades,...
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Relationship
Ever since Talent Management was bought out by symplr, the vendor has not kept their promises, and...
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ROI / Cost (care and feeding)
We utilize Talent Management for our applicant tracking database as well as onboarding new...
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Interfacing and Integration
I would rate Talent Management’s integration very poorly because I have to go to multiple vendors....
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Functionality and Upgrades
symplr has added some new things, such as the text-to-apply feature. That was a great enhancement,...
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Service and Support
I don’t know how our support from symplr could get any worse, and we will definitely be replacing...
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ROI / Cost (care and feeding)
We were really happy with HealthcareSource’s solution, but ever since it was purchased by symplr,...
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Relationship
Multiple times now, executive-level employees from symplr have sent out automated emails asking...
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Sales and Contracting
Even after years of trying to get some of the design that was sold to us, the vendor was never able...
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Functionality and Upgrades
symplr was starting to roll out new things, and we weren't going to be using those things, but we...
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ROI / Cost (care and feeding)
symplr didn’t implement extra charges at first, but then they started to nickel-and-dime us. Once we...
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Functionality and Upgrades
The predictability within symplr's talent management suite is good. Once I knew the parameters, I...
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Implementation and Training
I wish symplr would do a refresher training on the data because all they do is put out links with...
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Service and Support
I delayed until the last minute to notify symplr that we were actually changing over to another...
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Functionality and Upgrades
symplr’s talent management solution is a good software system. We can utilize the system to...
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Functionality and Upgrades
Overall, the system functions to meet our needs, and we can hire people with the system. It is just...
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Service and Support
There is little help when seeking recourse through the vendor's IT department or help desk, and help...
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Relationship
I haven’t had a tremendous experience with symplr’s proactivity in providing information about...
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Relationship
We can constantly hire using symplr’s website. Their software is helpful, and we have tangible...
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Technology
symplr’s system needs some work. If symplr is going to stay competitive and interesting in the...
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Relationship
A while back, there was a password security update that the vendor told us would happen one way but...
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Other Observations & Comments
I don't really have anything to compare NetLearning Management System to, but part of me says that I...
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Relationship
When we deal with symplr's support team, we send an email but won't hear from them within a week or...
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Functionality and Upgrades
NetLearning Management System's ease of use is pretty high. The system is really cheap for us to use....
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Service and Support
When I reach out to symplr's support team, I tend to know more than the person I am talking with,...
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Service and Support
The vendor is very good about customer service. They are quick to respond to our questions and...
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Relationship
symplr purchased HealthcareSource. Since that acquisition, symplr has really not communicated with...
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Relationship
There were things we asked for in the system that the vendor did not charge us for. We moved to the...
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Future Outlook
Currently, symplr is working on an update for the job description area of the product because that...
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Service and Support
symplr’s customer service is great. If we need something, the customer service people are right...
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Functionality and Upgrades
There is a lot of double-clicking in the system that is inefficient. I shouldn't have to select the...
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ROI / Cost (care and feeding)
For the cost of a learning management system, symplr's system is a middle-of-the-road system as far...
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Other Observations & Comments
I don't see our satisfaction with the system changing. With symplr as the vendor now, maybe there...
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Functionality and Upgrades
Some of symplr’s batch uploads break current systems, and symplr doesn't fix those situations until...
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Functionality and Upgrades
symplr finally was able to make it where we could update a form file in the system without having to...
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Functionality and Upgrades
When symplr was going to change their password requirements, I only knew about the change because...
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Service and Support
When we put in a ticket, and symplr’s tier-one support people cannot resolve the issue, they send it...
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Service and Support
Before HealthcareSource was acquired by symplr, we used to at least have a chat button where we...
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Functionality and Upgrades
Other than getting transcripts that I can print off for CMS, I just can't use symplr's system very...
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Functionality and Upgrades
HealthcareSource's talent management suite is very good at bringing the recruitment process...
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Service and Support
symplr is growing and anticipates how the market may be evolving, and they reach out to let us know...
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Service and Support
Most of our issues have been on the technical side, and everyone I have talked to has been able to...
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Functionality and Upgrades
The system's speed is not great. There are a lot of features that could be implemented to fix the...
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Service and Support
The vendor's support people are usually pretty fast to respond. When we email them, they send us...
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ROI / Cost (care and feeding)
The vendor charges for any added feature, and there are a lot of features that should be...
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Relationship
When the system was under HealthcareSource, I knew every one of the vendor's executives. But I have...
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Technology
We aren't happy with some things. The system is very slow, and that causes our recruiters to be...
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Functionality and Upgrades
For the most part, the vendor did a really nice job with the implementation. But we have continued...
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Technology
I don’t know that I have seen any new technology for the system, but the system is really solid. It...
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Relationship
The vendor hasn't kept their promises. For years, they promised to improve the reporting, but they...
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Service and Support
I rate the vendor highly for the implementation of the product. They did a good job. They have a...
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Other Observations & Comments
We gain some efficiencies in being able to initiate things through the system, although the system...
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Technology
The vendor is very slow to implement new technology. I wouldn’t say they are innovative; they play...
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Relationship
Usually, if we have a problem with something or if something is not working correctly, even if we...
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Functionality and Upgrades
HealthcareSource doesn't advertise enough, and that could be a failure within our organization. Any...
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Service and Support
HealthcareSource needs to communicate that there are other ways to get places. We need visible...
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Service and Support
The only person that I feel like I have a pretty good working relationship with is our feeds person,...
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Future Outlook
With the reporting structure that HealthcareSource has updated, we are getting closer and closer to...
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Service and Support
We are highly satisfied with HealthcareSource's system. It performs the way it needs to. We have...
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Lessons Learned
I was sort of told about the modules, but I asked a really basic question, and that raised a red...
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