symplr Talent Management (formerly HealthcareSource) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Culture, Relationship

symplr is inconsistent when it comes to their promises. We can file a ticket with the vendor, and...

Feb 2024
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Manager

Product, Value

The system is very simple, and it is good for smaller organizations and organizations that are...

Feb 2024
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Manager

Loyalty, Product

We need more sophisticated processes and more flexibility in the system than what symplr offers. For...

Feb 2024
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Director

Relationship

It feels like there is no good communication with symplr, and they lack support. There is no...

Jan 2024
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Director

Relationship, Product

Something that we have been asking for is for managers to be able to share employees, which is...

Jan 2024
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Director

Loyalty, Product

The biggest strength of Talent Management is that it pulls all of the manager, self, and peer...

Jan 2024
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Director

Relationship

The acquisition of HealthcareSource by symplr has been a real challenge for us mostly because of the...

Jan 2024
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Director

Operations, Product

The solution is user friendly as a learning management system. We can easily push out training to groups....

Jan 2024
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Director

Relationship

I don’t think symplr does anything proactive. We don’t ever hear from them when there are upgrades....

Jan 2024
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Director

Operations, Product

Building curriculums in NetLearning Management System is very hard. Also, when an employee completes...

Jan 2024
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Director

Loyalty

Talent Management is probably not part of our long-term plans. We are not actively looking to make a...

Nov 2023
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Director

Culture, Relationship

symplr keeps most promises but not all. We have been asking for improvements for years and haven't...

Nov 2023
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Director

Product, Value

The system is very reliable. We don't have a lot of downtime or anything. That would be a nightmare,...

Nov 2023
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Director

Operations, Product

The tools that are available for training are adequate. Part of the reason for that though is that...

Nov 2023
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Director

Product

We have struggled with the integration of Talent Management with our HRIS. For example, after a...

Nov 2023
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Director

Product

We are in Talent Management all day every day, so we are used to it, but there are things that we...

Nov 2023
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Director

Loyalty, Product

I think the current product functionality is average. I am in the middle of the road in my overall...

Nov 2023
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Director

Culture, Relationship

I feel like there is room for improvement with symplr’s support. There have been some struggles with...

Nov 2023
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Director

Relationship, Product

If we are making a change, even if it is something like adding a tracking pixel, we have to open a...

Nov 2023
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Analyst/Coordinator

Relationship

When we have a question or an issue, it is difficult to get in touch with someone at symplr. When...

Nov 2023
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Analyst/Coordinator

Operations

The training from symplr is great. We just don't receive a lot of it. We don't need much. symplr...

Nov 2023
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Analyst/Coordinator

Operations, Product

I really like that Talent Management is user friendly and customizable. That is big for us. Being...

Sep 2023
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Analyst/Coordinator

Relationship

I like that whenever we have things come up, whether problems arise or whether we want to do...

Sep 2023
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Manager

Relationship

I am not sure whether the issue is on symplr’s side or our side, but something happens between their...

Jul 2023
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Manager

Relationship

The vendor’s quality is good not only with version upgrades but also just little improvements. They...

Jul 2023
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Manager

Culture, Value

symplr avoids charging for every little thing. We have them do some changes, and they don't usually...

Jul 2023
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Manager

Product

I would tell a peer that the system is very user friendly; it allows us to pull reports and look at...

Jul 2023
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Analyst/Coordinator

Product

The product works well and shows us what has been done and what hasn’t. We do our performance...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

When HealthcareSource changed to symplr, they changed out the old system for a new one, and during...

Jul 2023
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Analyst/Coordinator

Relationship

Whenever symplr is going to make changes, they tell us exactly what is going to happen.

Jul 2023
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Manager

Culture, Relationship

symplr does not keep all their promises. They will say they can do a report for us, but when it...

Mar 2023
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Manager

Relationship

My overall satisfaction has gone down. The vendor's customer service is lacking. We used to have...

Mar 2023
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Manager

Loyalty, Product

The product now has a whole new look. The vendor changed the product's color scheme and everything....

Mar 2023
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Manager

Operations

There is no training that I am aware of. We do our own training. symplr does give us announcements...

Mar 2023
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Director

Operations, Product

symplr's system does not run based on hire dates, and that is very frustrating. If an employee was...

Mar 2023
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Director

Relationship, Product

I haven't seen symplr be innovative on anything.

Mar 2023
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Director

Relationship

I used to be able to chat with the customer service team, and we just got that feature back, so...

Mar 2023
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Director

Product

I would not recommend NetLearning Management System in its current status.

Mar 2023
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Director

Relationship, Operations, Product

A lot of times, symplr will do an upgrade that breaks a lot of things that already work in the...

Mar 2023
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Director

Relationship, Product

We would like more communication, especially from our account representative. If symplr changes...

Mar 2023
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Director

Operations, Product

It is very hard for me to push out role-specific education because the system is very cumbersome and...

Mar 2023
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Director

Product

There are a lot of design flaws. The reporting feature needs to change. There are a lot of fields in...

Mar 2023
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CPO/CHRO

Relationship, Product

So far, I have been very impressed with symplr. They are pretty responsive. The product seems to be...

Mar 2023
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CPO/CHRO

Relationship

I like to talk to someone from symplr when I have a problem. I am okay with making initial contact...

Mar 2023
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