symplr Talent Management (formerly HealthcareSource)
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Subject Expert
Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

The vendor is very good about customer service. They are quick to respond to our questions and...

Mar 2022
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Analyst/Coordinator

symplr purchased HealthcareSource. Since that acquisition, symplr has really not communicated with...

Mar 2022
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Analyst/Coordinator

There were things we asked for in the system that the vendor did not charge us for. We moved to the...

Mar 2022
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Analyst/Coordinator

Currently, symplr is working on an update for the job description area of the product because that...

Mar 2022
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Analyst/Coordinator

symplr’s customer service is great. If we need something, the customer service people are right...

Mar 2022
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Director

There is a lot of double-clicking in the system that is inefficient. I shouldn't have to select the...

Mar 2022
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Director

For the cost of a learning management system, symplr's system is a middle-of-the-road system as far...

Mar 2022
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Director

I don't see our satisfaction with the system changing. With symplr as the vendor now, maybe there...

Mar 2022
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Director

Some of symplr’s batch uploads break current systems, and symplr doesn't fix those situations until...

Mar 2022
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Director

symplr finally was able to make it where we could update a form file in the system without having to...

Mar 2022
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Director

When symplr was going to change their password requirements, I only knew about the change because...

Mar 2022
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Director

When we put in a ticket, and symplr’s tier-one support people cannot resolve the issue, they send it...

Mar 2022
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Director

Before HealthcareSource was acquired by symplr, we used to at least have a chat button where we...

Mar 2022
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Director

Other than getting transcripts that I can print off for CMS, I just can't use symplr's system very...

Mar 2022
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CPO/CHRO

HealthcareSource's talent management suite is very good at bringing the recruitment process...

Mar 2022
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CPO/CHRO

symplr is growing and anticipates how the market may be evolving, and they reach out to let us know...

Mar 2022
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CPO/CHRO

Most of our issues have been on the technical side, and everyone I have talked to has been able to...

Mar 2022
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Manager

The system's speed is not great. There are a lot of features that could be implemented to fix the...

Feb 2022
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Manager

The vendor's support people are usually pretty fast to respond. When we email them, they send us...

Feb 2022
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Manager

The vendor charges for any added feature, and there are a lot of features that should be...

Feb 2022
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Manager

When the system was under HealthcareSource, I knew every one of the vendor's executives. But I have...

Feb 2022
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Manager

We aren't happy with some things. The system is very slow, and that causes our recruiters to be...

Feb 2022
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Manager

For the most part, the vendor did a really nice job with the implementation. But we have continued...

Feb 2022
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Manager

I don’t know that I have seen any new technology for the system, but the system is really solid. It...

Feb 2022
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Manager

The vendor hasn't kept their promises. For years, they promised to improve the reporting, but they...

Feb 2022
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Manager

I rate the vendor highly for the implementation of the product. They did a good job. They have a...

Feb 2022
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Manager

We gain some efficiencies in being able to initiate things through the system, although the system...

Feb 2022
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Manager

The vendor is very slow to implement new technology. I wouldn’t say they are innovative; they play...

Feb 2022
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Manager

Usually, if we have a problem with something or if something is not working correctly, even if we...

Dec 2021
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Manager

HealthcareSource doesn't advertise enough, and that could be a failure within our organization. Any...

Dec 2021
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Manager

HealthcareSource needs to communicate that there are other ways to get places. We need visible...

Dec 2021
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Manager

The only person that I feel like I have a pretty good working relationship with is our feeds person,...

Dec 2021
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Manager

With the reporting structure that HealthcareSource has updated, we are getting closer and closer to...

Dec 2021
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Manager

We are highly satisfied with HealthcareSource's system. It performs the way it needs to. We have...

Dec 2021
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Manager

I was sort of told about the modules, but I asked a really basic question, and that raised a red...

Dec 2021
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Analyst/Coordinator

The product is pretty good. I like the flexibility with forms and scheduling. We get our reviews...

Aug 2021
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Analyst/Coordinator

The vendor charges according to our contract, but our contract is way more expensive than what our...

Aug 2021
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Analyst/Coordinator

HealthcareSource did a really good job with the implementation. When we first implemented the...

Aug 2021
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Analyst/Coordinator

Sometimes when I am reading about a coming upgrade, I think that it is going to be great, but when...

Aug 2021
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Analyst/Coordinator

We have both multiple tools, and the vendor told us that we could use single sign-on for all the...

Aug 2021
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Analyst/Coordinator

Some end users don't use the system enough to remember what they need to do. Some only use the...

Aug 2021
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Analyst/Coordinator

HealthcareSource sends out updates whenever there is an update that we can do. We have to go into...

Aug 2021
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Analyst/Coordinator

I have spoken to one of the higher-ups at HealthcareSource before. They are all helpful when we need...

Aug 2021
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Analyst/Coordinator

The system is pretty expensive, and our leadership may be looking to find something we can get for a...

Aug 2021
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Analyst/Coordinator

I like having access to people who help me so quickly when I have a question. The vendor has really...

Aug 2021
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Analyst/Coordinator

The vendor’s customer service is outstanding, wonderful, and excellent. The customer service people...

Aug 2021
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Analyst/Coordinator

I am satisfied with the training. We had training when we first started, and the vendor also does...

Aug 2021
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Analyst/Coordinator

HealthcareSource Talent Management integrates well with our third-party product.

Aug 2021
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Analyst/Coordinator

The product is very user friendly. We are totally satisfied. The outcomes that we have achieved with...

Aug 2021
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Analyst/Coordinator

The product doesn't play well in the sandbox with other things. The product is good, but it is not...

Jul 2021
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Analyst/Coordinator

The job description process is so cumbersome. It isn't user friendly. The vendor finally came out...

Jul 2021
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Analyst/Coordinator

The vendor's help folks are very good. They are very timely with responding. They put information...

Jul 2021
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Analyst/Coordinator

The platform is easy to use and navigate. The vendor really listens to what we have to say when we...

Jul 2021
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Analyst/Coordinator

We use Performance Manager for our evaluations. It is a nice product. We can go back and see our...

Jul 2021
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Analyst/Coordinator

The number one thing that I like most about HealthcareSource is that they are really easy to work...

Jul 2021
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Analyst/Coordinator

With HealthcareSource Talent Management, we wanted to save time and increase productivity because...

Jul 2021
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Analyst/Coordinator

Every year, we get a certain amount of support from HealthcareSource, but when we go beyond that or...

Jul 2021
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Analyst/Coordinator

HealthcareSource gets feedback from users and always adopts all of the suggestions. They make many...

Jul 2021
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Director

Right now, we do our payroll with another vendor's system, and we are unable to be cloud based using...

Jul 2021
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Director

The vendor has been very transparent with their charges. I haven't had any concerns with those.

Jul 2021
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Director

I like the solution's candidate spacing. It is now much easier to get candidates to apply to our...

Jul 2021
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Director

I work directly with the back-office part of the solution to provide support to our users. I like...

Jul 2021
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Director

When we were going through the implementation process, we thought that integrating with a certain...

Jul 2021
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Director

We only learned about the option to add Indeed Apply to the system when I asked the vendor how we...

Jul 2021
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Manager

HealthcareSource does webinars every now and then, and that is okay because it gives us different...

Jul 2021
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Analyst/Coordinator

I really like the ease of use for HealthcareSource Talent Management. We have many tools with this...

Jul 2021
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Analyst/Coordinator

HealthcareSource does a great job with training us. They show us tools and ways to use the system....

Jul 2021
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Analyst/Coordinator

We have an issue that the vendor is currently working on that will either require a system fix or a...

Jul 2021
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Analyst/Coordinator

As far as our long-term plans go, we are not staying with HealthcareSource's system. For financial...

Jul 2021
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Analyst/Coordinator

When we purchased HealthcareSource's system, the vendor wasn't able to deliver on the design of the...

Jul 2021
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Analyst/Coordinator

The vendor's training process is to post a blog; they don’t tell us what is really going on. I would...

Jul 2021
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Analyst/Coordinator

When we bought the system, our constraints were primarily financial. We couldn’t afford to go to the...

Jul 2021
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Analyst/Coordinator

HealthcareSource is working hard on their customer service. They are listening and trying to get us...

Jul 2021
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Analyst/Coordinator

HealthcareSource’s architecture is the main drawback. Some of the structural aspects are clunky. The...

Jul 2021
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Analyst/Coordinator

The vendor has added some new features. For example, they focused on recruitment, but that really...

Jul 2021
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Analyst/Coordinator

HealthcareSource has a technical glitch on their side that needs to be fixed. The glitch happened...

Jul 2021
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Manager

We are using the solution hospital-wide for our compliance lessons and tracking certifications. Each...

Jul 2021
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Manager

A more consistent process would be better. There are 20 different ways to do things. Some of the...

Jul 2021
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Manager

We had one-on-one training and got on the same page. The vendor was fabulous with that. The customer...

Jul 2021
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Director

The HealthcareSource position manager system is really very strong, and there is an assessment tool...

Jun 2021
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Director

HealthcareSource is willing to reach out. They are pretty active and make themselves available. Our...

Jun 2021
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