symplr Talent Management (formerly HealthcareSource)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

I wouldn’t want to buy NetLearning Management System again because it is very clunky. As an end...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

HealthcareSource is now symplr. When they were HealthcareSource, I could pull up the chatbot and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is fantastic. I can't imagine using anything else. I live in the system all day. It is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In the physician manager tool, I can see that the vendor is focusing on recruiting rather than on...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The acquisition has been a negative thing. We were with HealthcareSource for a very long time, and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We get a lot of fixes and releases, but the vendor never contacts us to update us and give us the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

As far as innovation goes, there has been some stagnation in the physician manager tool. The vendor...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Some people understand the product easily, and some don't. Rather than just offering videos, the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

It took us a while to get to the point of integration, but eventually, the product did integrate....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Customer support was lacking during the implementation. symplr needs to understand how a company...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr needs to talk to their clients to know what the client’s needs are and try to find a solution...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I love that the system is integrated with Indeed. That is a super cool feature for us. We can reach...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I wouldn't say that the system is user friendly. I have been working in it for years, so I know my...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some things feel like they require a lot of steps. I don't know whether that is just due to having a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our experience has been fine. We haven't had any issues. The solution has continued to work as it...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be really cool if the system could integrate with other HRIS products to eliminate a couple...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I was not overly thrilled with the job descriptions because if somebody wanted to put in a function,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr hasn't necessarily promised certain things, but when symplr made some changes, I got some...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

To my knowledge, symplr would have charged us only if we had wanted to totally redo a job...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

There is plenty of training available if we want to take advantage of it.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

symplr said they were going to be making changes to the system and transitioning over, and they made...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr needs to improve their customer service. I have contacted symplr several different times...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

symplr sends out alerts when they are doing upgrades or maintenance to the system. The applicant...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

If my peer were looking at the product, I would tell them that it is user friendly once they get in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have had only one ongoing issue, and I understand why it is still unresolved. There is a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we have told the vendor about one problem that we are facing, they have told us that there is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training was very good at one point in time. It would be nice to have training sessions for...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Once I figured out the glitches, we did really well. The glitches were caused by our system speeding...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product’s setup is good. Employees can find their way around the system and navigate through it...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I really like that symplr is open to change and to suggestions from the users. The vendor tends to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a lack of outcomes, but I don't know whether that is partly because of me. We do have some...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The scores that the system creates are only one of the pieces in our hiring process, and we take the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have used symplr’s leadership tool for developmental purposes because we can do selection or...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With NetLearning Management System, single sign-on is extremely complicated and very hard to use....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr could improve things by getting customer input on the processes. I also think that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

symplr does regular upgrades, so I think that they are keeping us on the most current version of things....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We have been begging for training or orientation but still haven’t received any, and that is part of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I haven't had any major issues with the product. Right now, we are just trying to learn how to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I am very active in trying to make sure we stay up-to-date with what is going on with the system,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr doesn’t know the talent management space well enough to know what their clients need.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I hope that symplr is working on improving functionality and support. If we had had contacts like...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We are trying to get a system that is all encompassing and does every part of the new-hire process....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we implemented the system with HealthcareSource, things were great, but that is because we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

symplr's tech support team is very responsive. When we have any issues, I deal with the folks on the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would not recommend Talent Management to anyone. With HealthcareSource, I was the vendor's...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A specific example of symplr keeping their promises would be when they expanded the measured...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We rely on symplr's system a lot, and it is pretty accurate. The product's overall quality has been...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I haven’t heard about what is coming in the next version, but what the vendor has done has been...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We don't get any training from symplr. I read through the documents that they sent on the upgrades,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ever since Talent Management was bought out by symplr, the vendor has not kept their promises, and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We utilize Talent Management for our applicant tracking database as well as onboarding new...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I would rate Talent Management’s integration very poorly because I have to go to multiple vendors....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

symplr has added some new things, such as the text-to-apply feature. That was a great enhancement,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t know how our support from symplr could get any worse, and we will definitely be replacing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We were really happy with HealthcareSource’s solution, but ever since it was purchased by symplr,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Multiple times now, executive-level employees from symplr have sent out automated emails asking...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Even after years of trying to get some of the design that was sold to us, the vendor was never able...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

symplr was starting to roll out new things, and we weren't going to be using those things, but we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

symplr didn’t implement extra charges at first, but then they started to nickel-and-dime us. Once we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The predictability within symplr's talent management suite is good. Once I knew the parameters, I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I wish symplr would do a refresher training on the data because all they do is put out links with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I delayed until the last minute to notify symplr that we were actually changing over to another...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

symplr’s talent management solution is a good software system. We can utilize the system to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, the system functions to meet our needs, and we can hire people with the system. It is just...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There is little help when seeking recourse through the vendor's IT department or help desk, and help...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven’t had a tremendous experience with symplr’s proactivity in providing information about...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We can constantly hire using symplr’s website. Their software is helpful, and we have tangible...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

symplr’s system needs some work. If symplr is going to stay competitive and interesting in the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

A while back, there was a password security update that the vendor told us would happen one way but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I don't really have anything to compare NetLearning Management System to, but part of me says that I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we deal with symplr's support team, we send an email but won't hear from them within a week or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

NetLearning Management System's ease of use is pretty high. The system is really cheap for us to use....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I reach out to symplr's support team, I tend to know more than the person I am talking with,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor is very good about customer service. They are quick to respond to our questions and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

symplr purchased HealthcareSource. Since that acquisition, symplr has really not communicated with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There were things we asked for in the system that the vendor did not charge us for. We moved to the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Currently, symplr is working on an update for the job description area of the product because that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr’s customer service is great. If we need something, the customer service people are right...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a lot of double-clicking in the system that is inefficient. I shouldn't have to select the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

For the cost of a learning management system, symplr's system is a middle-of-the-road system as far...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I don't see our satisfaction with the system changing. With symplr as the vendor now, maybe there...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of symplr’s batch uploads break current systems, and symplr doesn't fix those situations until...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

symplr finally was able to make it where we could update a form file in the system without having to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When symplr was going to change their password requirements, I only knew about the change because...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we put in a ticket, and symplr’s tier-one support people cannot resolve the issue, they send it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Before HealthcareSource was acquired by symplr, we used to at least have a chat button where we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Other than getting transcripts that I can print off for CMS, I just can't use symplr's system very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Functionality and Upgrades

HealthcareSource's talent management suite is very good at bringing the recruitment process...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Service and Support

symplr is growing and anticipates how the market may be evolving, and they reach out to let us know...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Service and Support

Most of our issues have been on the technical side, and everyone I have talked to has been able to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system's speed is not great. There are a lot of features that could be implemented to fix the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support people are usually pretty fast to respond. When we email them, they send us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor charges for any added feature, and there are a lot of features that should be...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When the system was under HealthcareSource, I knew every one of the vendor's executives. But I have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We aren't happy with some things. The system is very slow, and that causes our recruiters to be...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the most part, the vendor did a really nice job with the implementation. But we have continued...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I don’t know that I have seen any new technology for the system, but the system is really solid. It...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor hasn't kept their promises. For years, they promised to improve the reporting, but they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I rate the vendor highly for the implementation of the product. They did a good job. They have a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We gain some efficiencies in being able to initiate things through the system, although the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The vendor is very slow to implement new technology. I wouldn’t say they are innovative; they play...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Usually, if we have a problem with something or if something is not working correctly, even if we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

HealthcareSource doesn't advertise enough, and that could be a failure within our organization. Any...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

HealthcareSource needs to communicate that there are other ways to get places. We need visible...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The only person that I feel like I have a pretty good working relationship with is our feeds person,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

With the reporting structure that HealthcareSource has updated, we are getting closer and closer to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We are highly satisfied with HealthcareSource's system. It performs the way it needs to. We have...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I was sort of told about the modules, but I asked a really basic question, and that raised a red...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF