symplr Talent Management Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
NetLearning Management System is an antiquated system that is not intuitive. It is hard to manage...
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Operations, Product
I want to be able to roll many learners into a class or a batch at once. In NetLearning Management...
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Relationship
I don’t get any follow-up from symplr. I can put in tickets and talk to people from the vendor, but...
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Relationship
I would like symplr to hear their customers better and communicate with us better. The vendor needs...
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Product
The user experience in NetLearning Management System is good. It is easy to fix things if users are...
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Operations, Product
Our education and HR departments work closely together, and we find that the different systems...
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Relationship, Operations, Product
Talent Management has been very stable in that what you get is what we get. Some feedback we give...
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Operations, Product
On the education side of Talent Management, we have a test at the end of a learning module, and...
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Relationship
symplr's support is not great. It is hard to get anyone on the phone. I think a lot of their support...
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Culture, Product
It is easy when we are on a sales call for the vendor to say that things would be easy to do. But in...
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Relationship
My pet peeve over the past few years is symplr’s suppression list. If I send somebody an application...
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Relationship, Operations
We had issues with symplr’s executive involvement where we were doing an implementation with other...
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Product
Talent Management is very simple to move around in and is user friendly. It is logical, so if we...
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Relationship
symplr has worked with me for years to get the CRM approved, so they have been very patient. Every...
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Relationship
symplr is very responsive. I love their help desk. The people who help me on a regular basis are all...
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Value
symplr’s charges have changed in recent years since they were bought out. It just seems like they...
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Product
One thing I have really liked about symplr over the years is they have continually improved the...
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Culture
One thing about symplr is that if employee A is a tech, then they can become a certified tech, and...
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Operations, Product
Talent Management seems to do its job. The information that it sends out is appropriate. The tool is...
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Culture, Relationship
symplr is inconsistent when it comes to their promises. We can file a ticket with the vendor, and...
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Product, Value
The system is very simple, and it is good for smaller organizations and organizations that are...
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Loyalty, Product
We need more sophisticated processes and more flexibility in the system than what symplr offers. For...
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Relationship
It feels like there is no good communication with symplr, and they lack support. There is no...
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Relationship, Product
Something that we have been asking for is for managers to be able to share employees, which is...
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Loyalty, Product
The biggest strength of Talent Management is that it pulls all of the manager, self, and peer...
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Relationship
The acquisition of HealthcareSource by symplr has been a real challenge for us mostly because of the...
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Operations, Product
The solution is user friendly as a learning management system. We can easily push out training to groups....
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Relationship
I don’t think symplr does anything proactive. We don’t ever hear from them when there are upgrades....
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Operations, Product
Building curriculums in NetLearning Management System is very hard. Also, when an employee completes...
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