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symplr Talent Management Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
KLAS Senior Vice President of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

symplr doesn't really meet with us. They don't have quarterly reviews to tell us what's happening or...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

If we are hiring a CRNA, we don't want to delay the process and annoy them. The hotter the job, the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I've never gone through any training with symplr. They didn't offer it when I started. The training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I would buy Talent Management again because it was good when it was good. It's just that the world...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The world has shifted a lot, and it's much harder to get people to complete the Talent Management...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We're using Talent Management for talent acquisition only. We use a staff assessment piece that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Because we've been using Talent Management for so long, it's what we know and what we're very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We haven’t used symplr’s training much. I think it's probably that we don't know whether there are...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The area I find Talent Management lacking in is reporting. I know symplr has done a lot of work to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

symplr's training is lacking when you need something, but I believe the training that I received for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Our recruiters and HR people don't really have any issues with the system. It does the job. We have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

symplr's products are very inexpensive compared to others. That's part of the reason that we have...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

The system does the job. And it does more than learning. But we need more. There's a lot that I...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

On the symplr side of things, I have a few current tickets that aren't yet resolved, but they're...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The system does more for us than the learning side does. We can run campaigns on it. We can do a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I don't think I would buy symplr's products again. We just don't get the support that we should....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

On the talent management and training side of things, we don't hear from symplr. There is no partnership....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The capability really does tie into our training and support. I don't necessarily feel like I know...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Once we get to a certain level of symplr's support, when we have questions, they are very eager and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The most important thing symplr could focus on is more follow-up. They're very quick to say they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

One of the things that we recently had to do manually that we would like in Talent Management is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

One of the things that we were looking for with Talent Manager was, at the time, a better rate, but...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Training was fine when we onboarded with symplr. We've not really had any ongoing things with them.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We've only had one price increase since we've been with symplr. One of the things that we quit doing...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Talent Management is working. It works fine. We have very few problems. If we do have problems,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

symplr has done everything we've asked them to. I’m very happy with their support and their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

symplr responds very quickly when we have an issue. The customer service is good.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Talent Management is pretty user friendly, and I like that we can manage the recruitment platform...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Depending on the issue, we've had some lag time from symplr. symplr has been trying to write a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have regular meetings with symplr, and they give us upcoming enhancements and that sort of thing,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

symplr innovates, and they are always making changes, and they even take our suggestions into...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

This is the first time I can't say that Talent Management is part of our long-term plans. We don't...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Our VP is pushing back on symplr's pricing more. Like everything else in the world, the price just...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

We added symplr’s marketing tool, basically their CRM, a couple of years ago, and that hasn't been...

Comment Tone Negative
Pillars Loyalty, Relationship, Product, Value
Evaluation Unrated

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Director

We have regular strategic meetings with symplr where we talk about how we are going to implement...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We had some training deficits, but then symplr provided some online training. They have been very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

symplr routinely shows up for our organization and tries to actually make things better. I don’t...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We went to another vendor, but then we came back to symplr because we wanted a vendor with an...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The quality of support has been generally good, though communication could be improved. Automated...

Comment Tone Negative
Pillars Relationship
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Director

symplr alerts us when there are known problems, and that shows some level of proactiveness.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Talent Management integrates fairly well with external platforms, though we have had to build...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Overall, Talent Management meets basic needs but doesn’t stand out for innovation or user...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Training is an area that symplr needs to work on. We have to request training from symplr, and when...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

symplr has made some meaningful updates to Talent Management, including improvements to its...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Talent Management functions as expected and performs the core tasks. It is fairly stable and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I don't know what is going on behind the scenes. I just know that things get done, and they get done...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

When it comes to training, symplr has symplr University that offers webinars and guides. That is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

One of the bigger enhancements that we need to see involves doing performance goals. That is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We get alerts in little boxes saying something isn't working and that symplr is working on it. I...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have regular calls with symplr where they provide us with things that they are looking to do in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our implementation of symplr's system didn't go as smoothly as possible. There were things we were missing....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

For some reason, every time I put information into the bonus area in the solution, when we print the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

When symplr purchased the vendor and took over, things began to decline, particularly in terms of...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The design of the system's performance section still needs to be improved, but the talent side of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have had a lot of challenges with Talent Management. The system's talent acquisition part is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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