symplr Talent Management Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
symplr wanted to charge us for some deep analytics, but I said no because they wanted a large amount...
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Relationship
When I have issues and need support, that information doesn't get to our representative until it...
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Operations
symplr offers a lot of training, but it is just offered and isn't really proactively planned. We...
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Loyalty
We are switching ERP systems. Because Talent Management is looped into ERP, that was the impetus for...
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Product
Talent Management doesn't integrate easily with social aspects. It does feeds and pulls and pushes...
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Loyalty
We are looking at some other options due to the lack of service we have had since symplr took over...
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Operations, Product
symplr did an upgrade without even talking to customers or announcing it, and we hated it. We must...
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Product
One of the challenges with symplr is we have been doing a lot of recruitment marketing, and...
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Product
Talent Management is an applicant tracking system. It does what it is supposed to do. It is very...
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Relationship
I find it very difficult to get service from symplr. We have to submit a ticket and wait our turn....
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Culture
symplr has their charges all grouped together in a way that makes sense.
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Relationship
symplr isn’t very proactive in terms of telling us what is happening.
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Loyalty, Product
Talent Management is a great product and is easy to use. I love it, and I wouldn't use anything...
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Operations
I don't know what symplr offers for training. I would like more information about the training they...
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Value
symplr avoids charging for every little thing, but when we implemented NetLearning Management...
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Value
NetLearning Management System is a good product, and we have gotten our money’s worth from it.
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Operations
I would like to see more of symplr’s classes be free to download. Also, I would like symplr to play...
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Culture
The one issue that we have had with symplr in terms of a promise that wasn't kept was they told us...
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Product
Talent Management is a strong platform.
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Product
We have to build custom integrations from the front end of Talent Management to one of the vendor's...
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Relationship
Over the past year, there has been a noticeable decline in the quality of the vendor's support. For...
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Culture
One thing that I try to stress to folks who ask me about the product is that it is very...
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Relationship, Operations, Product
The product itself is fantastic. I have been very pleased with it. The vendor's day-to-day...
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Product
One thing I like is that the vendor's integrations appear to be very seamless and quick. We are...
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Operations, Product
When we acquire new buildings, it takes symplr a while to add those new buildings to the platform....
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Product
We have requested an integration between Talent Management and our HR system, but symplr just...
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Product
The system currently works well. It is very easy for our end users to use, so they don't get all of...
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Culture, Product, Value
symplr had admitted that their reports aren't good, so their analytics are quite poor. I wouldn't...
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Loyalty, Relationship
We are leaving symplr's system for a few reasons. symplr acquired HealthcareSource, and ever since...
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Operations
The vendor's initial training was wonderful. However, we received our initial training through...
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Relationship
When we were with HealthcareSource, they were wonderful. There was a chat option that we could use,...
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Product
As far as the system is concerned, there isn't really any new technology that symplr offers for...
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Product
We use symplr's system to collect applicants via a file integration that runs through the system to...
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Culture, Value
When we add new buildings, symplr charges for that, but that is normal. I don't feel like we are...
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Product
NetLearning Management System is an antiquated system that is not intuitive. It is hard to manage...
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Operations, Product
I want to be able to roll many learners into a class or a batch at once. In NetLearning Management...
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Relationship
I don’t get any follow-up from symplr. I can put in tickets and talk to people from the vendor, but...
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Relationship
I would like symplr to hear their customers better and communicate with us better. The vendor needs...
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Product
The user experience in NetLearning Management System is good. It is easy to fix things if users are...
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Operations, Product
Our education and HR departments work closely together, and we find that the different systems...
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Relationship, Operations, Product
Talent Management has been very stable in that what you get is what we get. Some feedback we give...
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Operations, Product
On the education side of Talent Management, we have a test at the end of a learning module, and...
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Relationship
symplr's support is not great. It is hard to get anyone on the phone. I think a lot of their support...
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Culture, Product
It is easy when we are on a sales call for the vendor to say that things would be easy to do. But in...
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Relationship
My pet peeve over the past few years is symplr’s suppression list. If I send somebody an application...
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Relationship, Operations
We had issues with symplr’s executive involvement where we were doing an implementation with other...
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Product
Talent Management is very simple to move around in and is user friendly. It is logical, so if we...
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Relationship
symplr has worked with me for years to get the CRM approved, so they have been very patient. Every...
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Relationship
symplr is very responsive. I love their help desk. The people who help me on a regular basis are all...
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Value
symplr’s charges have changed in recent years since they were bought out. It just seems like they...
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Product
One thing I have really liked about symplr over the years is they have continually improved the...
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Culture
One thing about symplr is that if employee A is a tech, then they can become a certified tech, and...
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Operations, Product
Talent Management seems to do its job. The information that it sends out is appropriate. The tool is...
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