symplr Talent Management Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship

symplr isn’t very proactive in terms of telling us what is happening.

Jan 2025
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Director

Loyalty, Product

Talent Management is a great product and is easy to use. I love it, and I wouldn't use anything...

Jan 2025
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Director

Operations

I don't know what symplr offers for training. I would like more information about the training they...

Jan 2025
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Director

Value

symplr avoids charging for every little thing, but when we implemented NetLearning Management...

Jan 2025
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Director

Value

NetLearning Management System is a good product, and we have gotten our money’s worth from it.

Jan 2025
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Director

Operations

I would like to see more of symplr’s classes be free to download. Also, I would like symplr to play...

Jan 2025
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Director

Culture

The one issue that we have had with symplr in terms of a promise that wasn't kept was they told us...

Jan 2025
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Director

Product

Talent Management is a strong platform.

Jan 2025
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Director

Product

We have to build custom integrations from the front end of Talent Management to one of the vendor's...

Jan 2025
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VP/Other Executive

Relationship

Over the past year, there has been a noticeable decline in the quality of the vendor's support. For...

Jan 2025
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VP/Other Executive

Culture

One thing that I try to stress to folks who ask me about the product is that it is very...

Jan 2025
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VP/Other Executive

Relationship, Operations, Product

The product itself is fantastic. I have been very pleased with it. The vendor's day-to-day...

Jan 2025
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VP/Other Executive

Product

One thing I like is that the vendor's integrations appear to be very seamless and quick. We are...

Jan 2025
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Manager

Operations, Product

When we acquire new buildings, it takes symplr a while to add those new buildings to the platform....

Jan 2025
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Manager

Product

We have requested an integration between Talent Management and our HR system, but symplr just...

Jan 2025
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Manager

Product

The system currently works well. It is very easy for our end users to use, so they don't get all of...

Jan 2025
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Manager

Culture, Product, Value

symplr had admitted that their reports aren't good, so their analytics are quite poor. I wouldn't...

Jan 2025
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Manager

Loyalty, Relationship

We are leaving symplr's system for a few reasons. symplr acquired HealthcareSource, and ever since...

Jan 2025
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Manager

Operations

The vendor's initial training was wonderful. However, we received our initial training through...

Jan 2025
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Manager

Relationship

When we were with HealthcareSource, they were wonderful. There was a chat option that we could use,...

Jan 2025
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Manager

Product

As far as the system is concerned, there isn't really any new technology that symplr offers for...

Jan 2025
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Manager

Product

We use symplr's system to collect applicants via a file integration that runs through the system to...

Jan 2025
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Manager

Culture, Value

When we add new buildings, symplr charges for that, but that is normal. I don't feel like we are...

Jan 2025
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Manager

Product

NetLearning Management System is an antiquated system that is not intuitive. It is hard to manage...

Nov 2024
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Manager

Operations, Product

I want to be able to roll many learners into a class or a batch at once. In NetLearning Management...

Nov 2024
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Manager

Relationship

I don’t get any follow-up from symplr. I can put in tickets and talk to people from the vendor, but...

Nov 2024
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Manager

Relationship

I would like symplr to hear their customers better and communicate with us better. The vendor needs...

Nov 2024
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Manager

Product

The user experience in NetLearning Management System is good. It is easy to fix things if users are...

Nov 2024
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Director

Operations, Product

Our education and HR departments work closely together, and we find that the different systems...

Nov 2024
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Director

Relationship, Operations, Product

Talent Management has been very stable in that what you get is what we get. Some feedback we give...

Nov 2024
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Director

Operations, Product

On the education side of Talent Management, we have a test at the end of a learning module, and...

Nov 2024
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Director

Relationship

symplr's support is not great. It is hard to get anyone on the phone. I think a lot of their support...

Nov 2024
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Director

Culture, Product

It is easy when we are on a sales call for the vendor to say that things would be easy to do. But in...

Nov 2024
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Manager

Relationship

My pet peeve over the past few years is symplr’s suppression list. If I send somebody an application...

Jul 2024
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Manager

Relationship, Operations

We had issues with symplr’s executive involvement where we were doing an implementation with other...

Jul 2024
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Manager

Product

Talent Management is very simple to move around in and is user friendly. It is logical, so if we...

Jul 2024
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Manager

Relationship

symplr has worked with me for years to get the CRM approved, so they have been very patient. Every...

Jul 2024
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Manager

Relationship

symplr is very responsive. I love their help desk. The people who help me on a regular basis are all...

Jul 2024
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Manager

Value

symplr’s charges have changed in recent years since they were bought out. It just seems like they...

Jul 2024
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Manager

Product

One thing I have really liked about symplr over the years is they have continually improved the...

Jul 2024
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Analyst/Coordinator

Culture

One thing about symplr is that if employee A is a tech, then they can become a certified tech, and...

Jun 2024
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Analyst/Coordinator

Operations, Product

Talent Management seems to do its job. The information that it sends out is appropriate. The tool is...

Jun 2024
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Manager

Culture, Relationship

symplr is inconsistent when it comes to their promises. We can file a ticket with the vendor, and...

Feb 2024
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Manager

Product, Value

The system is very simple, and it is good for smaller organizations and organizations that are...

Feb 2024
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Manager

Loyalty, Product

We need more sophisticated processes and more flexibility in the system than what symplr offers. For...

Feb 2024
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