symplr Talent Management Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
The quality of support has been generally good, though communication could be improved. Automated...
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Relationship
symplr alerts us when there are known problems, and that shows some level of proactiveness.
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Product
Talent Management integrates fairly well with external platforms, though we have had to build...
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Product
Overall, Talent Management meets basic needs but doesn’t stand out for innovation or user...
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Operations
Training is an area that symplr needs to work on. We have to request training from symplr, and when...
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Product
symplr has made some meaningful updates to Talent Management, including improvements to its...
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Product
Talent Management functions as expected and performs the core tasks. It is fairly stable and...
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Relationship, Product
I don't know what is going on behind the scenes. I just know that things get done, and they get done...
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Operations
When it comes to training, symplr has symplr University that offers webinars and guides. That is...
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Product
One of the bigger enhancements that we need to see involves doing performance goals. That is a...
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Relationship, Product
We get alerts in little boxes saying something isn't working and that symplr is working on it. I...
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Relationship
We have regular calls with symplr where they provide us with things that they are looking to do in...
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Operations
Our implementation of symplr's system didn't go as smoothly as possible. There were things we were missing....
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Relationship, Product
For some reason, every time I put information into the bonus area in the solution, when we print the...
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Relationship, Operations
When symplr purchased the vendor and took over, things began to decline, particularly in terms of...
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Product
The design of the system's performance section still needs to be improved, but the talent side of...
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Loyalty, Product
We have had a lot of challenges with Talent Management. The system's talent acquisition part is...
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Relationship, Product
We are a large organization, and symplr has expanded some opportunities across our system. Talent...
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Product
Talent Management works well overall, but it has issues with integration. We use our HCM system as...
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Loyalty, Relationship
symplr has had a lot of turnover. During some transitions that they went through, several people...
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Relationship
symplr is empowered to solve our problems, but they may not be accountable for those problems....
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Product
My biggest need is with the onboarding component of Talent Management. We are limited in how many...
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Operations
Most of symplr's training is online and video based, but there are a few live classes. The system...
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Product
It would be easier for the end user if everything that symplr had were under one platform. For every...
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Culture, Operations
symplr tries to push us to pay for training just to train us on one or two things. Also, there are...
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Operations
The symplr person we work with has always been phenomenal. During upgrades, they train us on how...
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Product
The symplr recruiting product works really well. It is really user-friendly, and there aren't really...
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Operations, Product
The system has more bugs and glitches than other symplr products. There always seems to be something...
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Culture, Relationship
symplr bought a company called HealthcareSource, and when the product was with HealthcareSource, the...
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Operations, Product
The process for users to do their learning modules in the system is fine, but on the administrative...
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Operations
I don't really hear from anyone at symplr about training. I don't get responses, so there isn't much...
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Culture, Loyalty, Relationship
We are moving away from NetLearning Management System because we want to consolidate vendors for...
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Operations
symplr's initial go-live training was great. I can't knock the vendor on that at all.
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Operations
I think the vendor's training could look different. I think we have used the product for a while, so...
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Relationship
I never do phone support, but with web support, symplr is very timely. They definitely get back to...
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Product
Some of the reporting could go a couple of steps further. It has gotten better, but some of the...
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Product
The solution itself works. We are using it to its fullest potential. I don’t have gripes about the...
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Relationship
Nobody ever reaches out to me about anything proactively. In terms of whether we need that, it would...
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Relationship
symplr keeps their promises most of the time. They have gotten better over the last couple of...
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Loyalty
We might be getting a new product based on another system upgrade. I am actually rallying to stay...
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Operations
I have never had a representative walk me through any upgrades. We get blurbs that tell us what the...
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Product
NetLearning Management System is a great platform. It is robust, and it has served us really well....
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Relationship, Operations
symplr stopped having user conferences, and I deeply miss the sense of community that all of their...
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Product
We do a lot with the system, and we push it to its edge. However, the system isn't set up so that as...
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Loyalty, Relationship
We are not as familiar with the vendor's product road map and how it will impact us as we used to...
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Product
I have a couple of product requests that have been out there for many years. For example, I don't...
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Relationship
We have had a lot of account-representative changes over the years. Sometimes, we don't know that...
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Operations
symplr has a NetLearning University that we continue to subscribe to. Occasionally, they will have...
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Culture, Relationship, Value
symplr doesn't keep their timelines all the time, and they charge for every little thing. symplr has...
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Product
We would love to have everything in one system from our finance to our payroll to our technical support....
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Product, Value
The main area where we have seen an ROI with the system has been with its integrations. The...
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Relationship, Product
I have a couple of projects that symplr is going to do for me, and they are going to blow us away....
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Relationship
I don't know of any proactive communication. That is not to say that I'm not receiving it, that...
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Culture, Relationship, Operations
The initial go-live process was amazing. We absolutely loved it, but that was back when the product...
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Culture, Product
For the most part, Talent Management works exactly as promoted. I think that any time there is an...
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Culture, Value
I'm unaware of all the nitty-gritty charges. However, I feel like anytime I have asked symplr for...
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Product
Talent Management is pretty stable and reliable. It is not what we want, but I know what I'm getting...
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Relationship, Operations
Honestly, if I had been asked about symplr’s support a year ago, I would have rated them lower. But...
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Product
The outcomes we are looking for that we are not getting right now are the automation of the...
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Product
A big part of our goals for our organization right now is automation. Particularly in Talent...
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Culture, Relationship, Value
symplr avoids charging us for every little thing, and I love that. I have also been very lucky to...
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Culture, Value
symplr could improve our ROI from the system by giving us the reports we were told we would have...
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Relationship, Product
We have had some issues with the report-writer pieces in Talent Management. That has been a huge...
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Loyalty
We are unsure of our three-to-five-year plan with Talent Management since we have another payroll...
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Relationship, Operations
symplr’s help box and help site are not very intuitive. They lack a lot of details. I think the...
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Relationship, Value
I would not buy Talent Management again. symplr does have a great support system, but we have to...
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Relationship
symplr’s support team is great. symplr is very good about supporting us if we ever need anything.
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Relationship
symplr has come through with their support team. While we have been with symplr, their support team...
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Product
The only thing that I do not like about Talent Management is that if one of my recruiters is going...
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Relationship, Value
The biggest outcome from Talent Management is the turnaround time. We changed companies because the...
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Operations
symplr has online training available; however, I think it would be more helpful if there were a...
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Product, Value
With Talent Management, we are getting more applications and seeing positions being filled much...
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Culture, Relationship
We have recurring meetings with symplr where they talk to us about how we are doing, how things are...
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Culture, Relationship
symplr does keep their promises. We had an issue with the feed from one of our systems, so symplr...
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Relationship, Product
NetLearning Management System is not a user-friendly system by any stretch of the imagination. That...
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Relationship
When we bring support issues to symplr, they usually tell us they will put our request in a future...
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Operations
The training symplr provides is very basic, so it doesn’t really help those of us at a more advanced...
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Product
We don’t have NetLearning Management System integrated with our EHR or other healthcare systems....
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Product
One of the biggest issues with NetLearning Management System is reporting, and that hasn’t improved...
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Product
NetLearning Management System isn’t the worst system, but it is far from great. I hope to do a...
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Culture
I would tell a peer considering NetLearning Management System that it is worth spending more on a...
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Value
I’m careful about what I ask symplr for since they have nickel-and-dimed us on other systems. With...
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Operations
I got no training from symplr. My training came from users poking around and interfacing with my HR...
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Product
I don't have any issues with symplr. NetLearning Management System tracks the learning modules, and...
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Relationship
From a technical perspective, symplr keeps their promises. The promises are not kept on the...
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Culture
We can join webinars, and I have joined a few, but they haven't been helpful. They have mostly been...
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Relationship, Product
symplr is no longer cutting edge. They are no longer the best of the best. Part of our challenge is...
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Value
My likelihood to recommend Talent Management depends on what pieces an organization wants. Depending...
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Loyalty, Relationship
If we are doing what we are doing today in a year from now with symplr, we will be alive, but we...
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Loyalty
We are replacing symplr because they started trying to be all things to all people. For a while, it...
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Value
symplr’s model is a little different than others as far as charges go. For example, anytime we need...
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Relationship, Value
Support for the platform is minimal. We call the vendor for support, and our issue always has to be...
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Relationship
The vendor's help desk and help chat people are very responsive.
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Value
As far as the talent sourcing side of things goes, I honestly wouldn't charge what the vendor is...
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Product
If I put a keyword into the system, the system will bring up a search with 21,000 results. Then, if...
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Relationship, Product
I am satisfied with the system. We are very used to it, and it is user friendly. symplr constantly...
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Product
We haven't had the talent sourcing part of the system for very long, but we haven't been impressed...
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Relationship
symplr's support people are pretty prompt in responding to us. They may not always give us the...
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Operations
The onboarding was the best part of moving to Talent Management. The process of getting staff...
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Value
With my budget, I would buy Talent Management again. However, if I were given a much larger budget,...
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Operations
It is the training for the system that I am not so happy with. If I have a new group of staff...
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Value
When I ask symplr for something like a small update to the system, I get charged for it. I really...
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Value
symplr wanted to charge us for some deep analytics, but I said no because they wanted a large amount...
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Relationship
When I have issues and need support, that information doesn't get to our representative until it...
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Operations
symplr offers a lot of training, but it is just offered and isn't really proactively planned. We...
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Loyalty
We are switching ERP systems. Because Talent Management is looped into ERP, that was the impetus for...
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Product
Talent Management doesn't integrate easily with social aspects. It does feeds and pulls and pushes...
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Loyalty
We are looking at some other options due to the lack of service we have had since symplr took over...
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Operations, Product
symplr did an upgrade without even talking to customers or announcing it, and we hated it. We must...
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Product
One of the challenges with symplr is we have been doing a lot of recruitment marketing, and...
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Product
Talent Management is an applicant tracking system. It does what it is supposed to do. It is very...
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Relationship
I find it very difficult to get service from symplr. We have to submit a ticket and wait our turn....
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Culture
symplr has their charges all grouped together in a way that makes sense.
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Relationship
symplr isn’t very proactive in terms of telling us what is happening.
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Loyalty, Product
Talent Management is a great product and is easy to use. I love it, and I wouldn't use anything...
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Operations
I don't know what symplr offers for training. I would like more information about the training they...
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Value
symplr avoids charging for every little thing, but when we implemented NetLearning Management...
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Value
NetLearning Management System is a good product, and we have gotten our money’s worth from it.
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Operations
I would like to see more of symplr’s classes be free to download. Also, I would like symplr to play...
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Culture
The one issue that we have had with symplr in terms of a promise that wasn't kept was they told us...
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Product
Talent Management is a strong platform.
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Product
We have to build custom integrations from the front end of Talent Management to one of the vendor's...
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Relationship
Over the past year, there has been a noticeable decline in the quality of the vendor's support. For...
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Culture
One thing that I try to stress to folks who ask me about the product is that it is very...
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Relationship, Operations, Product
The product itself is fantastic. I have been very pleased with it. The vendor's day-to-day...
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Product
One thing I like is that the vendor's integrations appear to be very seamless and quick. We are...
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Operations, Product
When we acquire new buildings, it takes symplr a while to add those new buildings to the platform....
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Product
We have requested an integration between Talent Management and our HR system, but symplr just...
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Product
The system currently works well. It is very easy for our end users to use, so they don't get all of...
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Culture, Product, Value
symplr had admitted that their reports aren't good, so their analytics are quite poor. I wouldn't...
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Loyalty, Relationship
We are leaving symplr's system for a few reasons. symplr acquired HealthcareSource, and ever since...
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Operations
The vendor's initial training was wonderful. However, we received our initial training through...
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Relationship
When we were with HealthcareSource, they were wonderful. There was a chat option that we could use,...
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Product
As far as the system is concerned, there isn't really any new technology that symplr offers for...
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Product
We use symplr's system to collect applicants via a file integration that runs through the system to...
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Culture, Value
When we add new buildings, symplr charges for that, but that is normal. I don't feel like we are...
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