Axiom Enterprise Planning (Budgeting & Financial Planning) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Loyalty, Product

We are really happy with Axiom Enterprise Planning, so we hope we can stay on that software. We...

Jan 2024
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Manager

Relationship

The product's strengths are that it is very user friendly, easy to navigate, and straight to the...

Jan 2024
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Manager

Product, Value

Axiom Enterprise Planning has given us the ability to budget more effectively and efficiently. We...

Jan 2024
||
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Manager

Product, Value

We really appreciate how Axiom Enterprise Planning lets us add details and comments to our planning...

Jan 2024
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Analyst/Coordinator

Operations

In the recent years that I have been in training with Syntellis, I have known more than the...

Jan 2024
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Analyst/Coordinator

Product

Axiom Enterprise Planning is a wonderful software that integrates with our management reporting...

Jan 2024
||
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Analyst/Coordinator

Product

Syntellis’ billing is pretty up front and transparent. There are no surprises.

Jan 2024
||
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Manager

Relationship

We like Axiom Enterprise Planning. The upgrades are good. Also, the quality of Syntellis’ ongoing...

Jan 2024
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Manager

Loyalty

We will be upgrading Axiom Enterprise Planning. Right now, the system has lived its life. I don't...

Jan 2024
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Director

Product

The system is well built, and it is good out of the box. We can make changes to it if we want to,...

Jan 2024
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Director

Relationship

Syntellis has kept their promises over the last couple of years. A few years ago, we wouldn't have...

Jan 2024
||
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Director

Relationship, Operations, Product

Syntellis sends out annual updates with cryptic notes on them that most people don't understand....

Jan 2024
||
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Director

Relationship

Sometimes, when I have questions and Syntellis' people don't know the answers, they will just stop...

Jan 2024
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Manager

Operations, Product

We have had a lot of turnover in trying to train our new people on Syntellis' system. The system has...

Dec 2023
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Manager

Relationship

I don't know how to reach out to the support team anymore. I don't know whether I should contact...

Dec 2023
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Manager

Relationship, Product

We discover bugs and then learn they are not going to get fixed until the next upgrade or maybe the...

Dec 2023
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Manager

Relationship

When we have to reach out, we don’t get a runaround. Eventually, someone takes our issue and seems...

Dec 2023
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Manager

Loyalty

I wouldn't buy Axiom Enterprise Planning again. When we were on our previous system, we found it to...

Dec 2023
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Manager

Loyalty

I wish that the system had some of the more common Excel functions and that it could be easier to...

Dec 2023
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Manager

Product

I really like that the system is Excel based. We can group many different dimensions in the system,...

Dec 2023
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Manager

Culture

I don't deal with the vendor a lot except for when our contract renewal comes up. The vendor hasn't...

Dec 2023
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Manager

Product, Value

The product’s biggest strength is the complexity of the plan file. The product accounts for a lot of...

Dec 2023
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Manager

Product

I wish Syntellis developed their web client a little more for budget planning. I wish the solution...

Dec 2023
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CFO

Product

With the planning approach, the forecasting option in Axiom Enterprise Planning has really helped us...

Oct 2023
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CFO

Loyalty, Relationship

Syntellis is their own competitor, so things are a little unique now. Syntellis used to have an...

Oct 2023
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CFO

Loyalty, Product

The flexibility of the planning process has been really good with Axiom Enterprise Planning, and we...

Oct 2023
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Director

Product

In terms of the product's functionality, the vendor could do more, but we don’t need more. We are...

Oct 2023
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Director

Operations

The training is a pain point because the vendor doesn’t have ongoing training. They don't have a...

Oct 2023
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Director

Relationship

The vendor is proactive about issues. We get calls, and they have people in place to take care of...

Oct 2023
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CFO

Relationship, Operations

Syntellis' system has been rewritten over the years, but its mechanics are still very much the same....

Oct 2023
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CFO

Value

The first budgeting system we had in place was a bunch of Microsoft Excel workbooks wired together,...

Oct 2023
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VP/Other Executive

Operations

During our implementation, we had two people working on the solution, and that caused some problems....

Sep 2023
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VP/Other Executive

Product

The reporting capability in Axiom Enterprise Planning is so much better than what we have...

Sep 2023
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VP/Other Executive

Loyalty, Product

The navigation in Axiom Enterprise Planning has been a big issue for our users. We have several...

Sep 2023
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Director

Product

While the rolling forecast module allows for adjustments to be made throughout the year, the...

Sep 2023
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CFO

Product, Value

The biggest difference Axiom Enterprise Planning has made for us is the ability to upload data...

Sep 2023
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CFO

Product

Syntellis has the right tool, but somehow, we are not fitting into it. We are the square peg in the...

Sep 2023
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CFO

Relationship

Syntellis is very attentive and has kept most of their promises. Axiom Enterprise Planning is better...

Sep 2023
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CFO

Product

Axiom Enterprise Planning uses smart navigation, but that does not make the platform cookie cutter...

Sep 2023
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CFO

Relationship, Product

The area where Syntellis needs to improve is in cash-flow management. That area is not up to my...

Sep 2023
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Manager

Loyalty, Product

Axiom Enterprise Planning is working for what we need at the moment. In terms of being able to...

Sep 2023
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Manager

Product

Axiom Enterprise Planning is very Excel based. When we do budgeting, we have a lot of people who are...

Sep 2023
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VP/Other Executive

Loyalty, Relationship

Syntellis’ core products have gone well. Their comparative analytics product is one of their newer...

Sep 2023
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VP/Other Executive

Product

I haven't seen Syntellis starting to look at using AI to potentially highlight problems and issues...

Sep 2023
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(0)
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VP/Other Executive

Product

I would tell someone looking into Syntellis that their product is flexible, easy to use, and fairly...

Sep 2023
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CFO

Product, Value

I have used the product for years, and it still works the way it was intended to work. We generate...

Aug 2023
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Manager

Product

We had a request to do an update to a part of Axiom Enterprise Planning, and that was a little clunky....

Aug 2023
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Manager

Product

The drivers on Axiom Enterprise Planning help us tweak things and give us ease in managing the...

Aug 2023
||
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Manager

Loyalty

We have some things that are accessible through the Axiom Enterprise Planning webpage instead of...

Aug 2023
||
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Analyst/Coordinator

Relationship

The service is not really proactive. It is more reactive because we identify the problems.

Aug 2023
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Analyst/Coordinator

Value

I would buy Axiom Enterprise Planning again. There are other modules, and we are going to install...

Aug 2023
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Analyst/Coordinator

Product, Value

The ease of use of the product is good. We have gotten the users to use the performance management...

Aug 2023
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Analyst/Coordinator

Operations

So far, any training that I have had on the different modules has been very good. Syntellis has a...

Aug 2023
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Analyst/Coordinator

Product, Value

We are a pretty small organization. I don't know how the product would work on a much larger scale....

Aug 2023
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Analyst/Coordinator

Relationship

The support has been improving lately. Before the vendor switched to Syntellis, when they were...

Aug 2023
||
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VP/Other Executive

Product

Axiom Enterprise Planning works, but the unfortunate thing is that it relies on Excel as opposed to...

Aug 2023
||
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VP/Other Executive

Value

Syntellis does à la carte service. The service is provided for what we buy. We own a certain module...

Aug 2023
||
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VP/Other Executive

Relationship, Operations

We have to ask for training from Syntellis if we need it. They are reactive to us, so they don't ask...

Aug 2023
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VP/Other Executive

Product, Value

The system is the source of truth for the budget and for financial reporting. We are able to run...

Aug 2023
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Director

Operations

During the implementation process, we were promised quite a few things that didn't end up happening...

Jun 2023
||
(0)
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Director

Relationship

The tool is very good. We are dissatisfied with the customer engagement, support, and assistance...

Jun 2023
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Director

Value

Syntellis avoids charging us. The vendor isn't a shark, and the system is not expensive.

Jun 2023
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Director

Product, Value

Axiom Enterprise Planning is a good product compared to the few competing offerings in the market....

Jun 2023
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Director

Operations, Product

In Syntellis’ legacy system, reports were extremely easy to manipulate and customize. With Axiom...

Jun 2023
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(0)
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Director

Product

Axiom Enterprise Planning has great workflows. Doing reports out of it is always intuitive and easy...

May 2023
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(0)
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Director

Operations

If I were to make any change to the product, I would improve its implementation. It would also be...

May 2023
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(0)
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Analyst/Coordinator

Product

Most of the modules work as promoted, but we are struggling with the rolling forecast. We stood the...

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

The reporting is a bit lacking, but I would acknowledge that Syntellis is working on it. They are...

May 2023
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(0)
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Analyst/Coordinator

Product

Axiom Enterprise Planning integrates with everything else. We already have our actuals and our...

May 2023
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(0)
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VP/Other Executive

Operations

Syntellis puts training in our hands. They don't come out and train us every year; we have to be...

May 2023
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VP/Other Executive

Relationship

Syntellis was quick to react to COVID-19, but they need to be a little more forward thinking about...

May 2023
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VP/Other Executive

Relationship

I don't need any improvements; my relationship with Syntellis is good. They are in constant contact,...

May 2023
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VP/Other Executive

Relationship, Product

Syntellis has a standard way of doing things, and that forces us to think a little differently, but...

May 2023
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Manager

Product

When users are working, they are working well, but we are married to a Microsoft product, so there...

May 2023
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Manager

Relationship

Syntellis’ phone support and web support are adequate. Basically, we will end up in a queue, and we...

May 2023
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Manager

Relationship

Syntellis has been notoriously absent when issues have come up that they could have warned us about.

May 2023
||
(0)
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Manager

Relationship

Syntellis used to be better at providing strategic guidance and best practices. They are a little...

May 2023
||
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Manager

Loyalty, Relationship

One of our complaints is that we had to cancel an upgrade after prepping for it. Syntellis didn't...

May 2023
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Manager

Operations

Syntellis offers a lot of training options now, but their written documentation isn't as good as it...

May 2023
||
(0)
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Manager

Relationship, Product

Integrating the business planning and cost reporting pieces has been an ongoing process. Syntellis...

May 2023
||
(0)
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Manager

Product

We have been using Syntellis for a long time. I remember what things were like before, and there was...

May 2023
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VP/Other Executive

Product, Value

Axiom Enterprise Planning is a good tool and does what it is designed to do. We use it exclusively...

May 2023
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(0)
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VP/Other Executive

Loyalty

Axiom Enterprise Planning is a long-term commitment. It isn't something that someone can sign up for...

May 2023
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VP/Other Executive

Relationship

We don’t look to Syntellis for strategic guidance, but they send me a regular report and tell me...

May 2023
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VP/Other Executive

Relationship

I can't think of any promises that Syntellis hasn’t kept. I think of the vendor as a tool. They...

May 2023
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VP/Other Executive

Culture, Value

Syntellis is usually up front about what they plan to charge us, and our contract buys us access to...

May 2023
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VP/Other Executive

Operations, Product

One pain point is that our superusers love Axiom Enterprise Planning, but there is a disconnect for...

May 2023
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VP/Other Executive

Relationship

Syntellis’ support is probably their best feature. They get back to me the same day, and they pick...

May 2023
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Manager

Product

Axiom Enterprise Planning is so easy to use. We have a nice, simple, one-sheet position request. We...

May 2023
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Manager

Relationship, Product

We still have some responsiveness issues with Axiom Enterprise Planning at times. Of course, there...

May 2023
||
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Manager

Relationship, Operations

Syntellis' shining star moment was hiring folks who have the healthcare background necessary for the...

Apr 2023
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Manager

Loyalty, Relationship, Product

The budgeting tool in the system does everything that we need it to do. We can see that the product...

Apr 2023
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Manager

Product

We have automated much of our monthly financial package process in the system. The vendor's...

Apr 2023
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Analyst/Coordinator

Product

Axiom Enterprise Planning gives us the ability to do more in individualized reporting.

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

The person that we had doing the implementation was fantastic.

Apr 2023
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(0)
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Analyst/Coordinator

Operations

We would like standard refresher courses for the beginning of the budget cycle.

Apr 2023
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(0)
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Director

Relationship

All of the questions that we ask Syntellis' support team get answered. Whenever we have had issues,...

Apr 2023
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(0)
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Director

Relationship

The system gives us more control over what we are looking at spending in the following year. We can...

Apr 2023
||
(0)
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Director

Operations

When a piece of software is implemented in the system, we are given a time frame, and after that...

Apr 2023
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(0)
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Director

Product

The system can be a bit complicated and quite cumbersome for a new user.

Apr 2023
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(0)
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Director

Product

We have come across certain reporting things or functionalities in the system that have not worked...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The tool is very user friendly and easy to understand. I like the aspect where I can add reports and...

Mar 2023
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(0)
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Analyst/Coordinator

Operations

I don't feel like Syntellis provides enough training.

Mar 2023
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(0)
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VP/Other Executive

Relationship

Our experience with Syntellis has been good. I had some issues, and I got a person that was very...

Mar 2023
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(0)
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VP/Other Executive

Relationship

Syntellis always sends out white papers that are interesting. It is always good to get somebody...

Mar 2023
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VP/Other Executive

Product

Integration with Axiom Enterprise Planning is good. We have files that we import, and everything is...

Mar 2023
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VP/Other Executive

Operations, Product

When we try to look something up, the documentation is confusing sometimes. Syntellis likes us to...

Mar 2023
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(0)
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VP/Other Executive

Relationship

I don't hear from Syntellis. Once a year, I will get a call from our service representative to ask...

Mar 2023
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(0)
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VP/Other Executive

Product

If we could get a better way of capturing statistics and then marrying them with the revenue in the...

Mar 2023
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(0)
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VP/Other Executive

Operations

I like the things Syntellis has online for training. They are very helpful. It would be nice if...

Mar 2023
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VP/Other Executive

Operations

Syntellis did a nice job with the implementation. The person that I dealt with knew the things to...

Mar 2023
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VP/Other Executive

Product, Value

Axiom Enterprise Planning allows us to compile the data a lot easier than what we had before. The...

Mar 2023
||
(0)
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Manager

Operations, Product

The thing about the product that I like more than anything is the reporting capability. Most of our...

Mar 2023
||
(0)
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Manager

Product, Value

We have had some challenges with how labor is budgeted in the system, and there are some things...

Mar 2023
||
(0)
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Manager

Product

Each hospital had a separate instance of the system that we were on before, and now with Axiom...

Mar 2023
||
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Manager

Relationship

Syntellis has been better lately about keeping all their promises. They went through a growth...

Mar 2023
||
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Manager

Product

Axiom Enterprise Planning is a complex system. The options that the system gives us make it a little...

Mar 2023
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CIO

Relationship

Syntellis is always responsive when we call. The technical support team is good and helpful, and the...

Mar 2023
||
(0)
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CIO

Relationship, Product

Syntellis' support is very unresponsive with the comparative analytics product. Getting anything...

Mar 2023
||
(0)
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CIO

Loyalty, Product

For a single hospital organization with several reporting and operating branches, Axiom Enterprise...

Mar 2023
||
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