Axiom Enterprise Planning (Budgeting & Financial Planning) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Product, Value
I love Axiom Enterprise Planning. I think the tool is fantastic. It has brought us light-years...
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Relationship
If we get the right support person, Syntellis' service is phenomenal. In the beginning, the service...
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Product
With Axiom Enterprise Planning, there is setup involved anytime we create a new account. We are...
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Loyalty, Product
With the capital tracking and capital planning of Axiom Enterprise Planning, we are forced to be...
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Loyalty
We are going to start looking at a new system in the next year or two. One of the reasons for that...
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Product
Axiom Enterprise Planning is very similar to the product that we had in place before, so I am not...
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Relationship
We have been using Axiom Enterprise Planning for a long time, so we don't have to reach out to the...
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Relationship, Product
We have clinical people who routinely do capital planning or budgeting. They may be more involved,...
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Relationship
If we submit a ticket and need it escalated because it is urgent, I can contact my client success...
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Loyalty, Product
Axiom Enterprise Planning does what it does very well, but new users find it hard. That is the way...
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Relationship
Syntellis used to be really good about being proactive. We have been a long-term customer, so I know...
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Relationship
The middle-level people I deal with at Syntellis have always been good. They would be my go-to...
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Loyalty, Product
On the budgeting and reporting side, we are very happy with the product. The product quality is...
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Loyalty, Relationship
The customer service is terrible at the moment, but I have high hopes that that will improve with...
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Loyalty, Relationship, Product
Syntellis is taking a long time to stand up a module for part of our organization. We had to go to...
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Relationship
Syntellis was the giant, and their management messed up so badly that they got bought out by the...
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Loyalty
My recommendation would depend on what an organization wanted to do. If they wanted a budgeting...
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Value
As a company, Syntellis has always been really good about not nickel-and-diming. They don't do that...
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Relationship, Value
We are not hiring people who could design their own systems, so we don't have people who can fix...
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Value
Axiom Enterprise Planning is inexpensive. We agreed to a price a while ago, and the price has...
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Operations, Product
Our adoption of the system was simple. The system's budgeting tool is very user friendly. It looks...
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Loyalty
The system is part of our long-term plans. However, there is a possibility that we will be moving...
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Product
Syntellis' long-term financial planning product takes a little getting used to, but users can get...
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Relationship, Product
Syntellis' comparative analytics tool sometimes lags a bit in development, and we don't get good...
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Product
I don't know whether Syntellis is providing me with any new technology. There is a lot more agency...
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Relationship
We have called Syntellis a few times, and they are very good with support. Syntellis hasn’t solved...
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Loyalty
We are very pleased with Syntellis' system. We haven't had any issues with it. Syntellis was bought...
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Loyalty
We weren't notified when Strata's combination with Syntellis happened. We saw that in a journal....
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Loyalty, Product
I like Axiom Enterprise Planning as a budgeting solution. It is much easier for me to use than the...
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Product
From an overall perspective, Axiom Enterprise Planning seems fine, but we don't really use it for...
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Relationship, Operations
Syntellis has been working with us on a certain issue. We didn't know whether that issue was on...
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Product, Value
We did everything with a spreadsheet program before we got Axiom Enterprise Planning. We like the...
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Product
We do have to craft Axiom Enterprise Planning to fit our needs because we are not a typical...
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Loyalty, Product
One thing that we really liked about the system was its flexibility, particularly in allowing us to...
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Relationship
I meet with our Syntellis account representative from time to time, but that is more something that...
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Loyalty
Whether we will stay with Axiom Enterprise Planning is a loaded question because we aren't entirely...
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Value
We don't like the way labor is budgeted within Axiom Enterprise Planning because the system is...
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Relationship, Operations
When we implemented the solution, we had a consultant working with us for a couple of months. After...
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Operations
We never got to implement one of the modules because the training session didn’t go well, but we are...
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Product
Axiom Enterprise Planning is very manual, and the files don't really connect with each other in...
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Relationship
We have a contact person who is a liaison between us and Syntellis. When we have a problem, we...
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Operations
We were very dissatisfied with some of the implementations at our organization. Syntellis didn't...
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Loyalty, Product
We are really happy with Axiom Enterprise Planning, so we hope we can stay on that software. We...
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Relationship
The product's strengths are that it is very user friendly, easy to navigate, and straight to the...
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Product, Value
Axiom Enterprise Planning has given us the ability to budget more effectively and efficiently. We...
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Product, Value
We really appreciate how Axiom Enterprise Planning lets us add details and comments to our planning...
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Operations
In the recent years that I have been in training with Syntellis, I have known more than the...
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Product
Axiom Enterprise Planning is a wonderful software that integrates with our management reporting...
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Product
Syntellis’ billing is pretty up front and transparent. There are no surprises.
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Relationship
We like Axiom Enterprise Planning. The upgrades are good. Also, the quality of Syntellis’ ongoing...
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Loyalty
We will be upgrading Axiom Enterprise Planning. Right now, the system has lived its life. I don't...
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Product
The system is well built, and it is good out of the box. We can make changes to it if we want to,...
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Relationship
Syntellis has kept their promises over the last couple of years. A few years ago, we wouldn't have...
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Relationship, Operations, Product
Syntellis sends out annual updates with cryptic notes on them that most people don't understand....
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Relationship
Sometimes, when I have questions and Syntellis' people don't know the answers, they will just stop...
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Operations, Product
We have had a lot of turnover in trying to train our new people on Syntellis' system. The system has...
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Relationship
I don't know how to reach out to the support team anymore. I don't know whether I should contact...
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Relationship, Product
We discover bugs and then learn they are not going to get fixed until the next upgrade or maybe the...
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Relationship
When we have to reach out, we don’t get a runaround. Eventually, someone takes our issue and seems...
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Loyalty
I wouldn't buy Axiom Enterprise Planning again. When we were on our previous system, we found it to...
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Loyalty
I wish that the system had some of the more common Excel functions and that it could be easier to...
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Product
I really like that the system is Excel based. We can group many different dimensions in the system,...
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Culture
I don't deal with the vendor a lot except for when our contract renewal comes up. The vendor hasn't...
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Product, Value
The product’s biggest strength is the complexity of the plan file. The product accounts for a lot of...
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Product
I wish Syntellis developed their web client a little more for budget planning. I wish the solution...
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