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User Commentary
Product, Value
I don't know that Axiom Enterprise Planning has allowed us to change the way we approach budgeting...
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Value
Syntellis only avoids charging for every little thing because their solution is built as a total...
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Value
I have not seen new technology out of Syntellis. The vendor is trying to get us to move over to a...
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Operations
When we went through the implementation process with Syntellis, they were very good, and we had a...
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Relationship, Product
I have not had any problems with Syntellis other than that they did an upgrade without us knowing...
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Value
I would recommend Syntellis because I like the product for budgeting and financials, but I would...
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Value
I am not dissatisfied with Syntellis’ service. I don't mind the Syntellis product, and it fits in...
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Product
This solution lacks the real flexibility of adjusting compensation for providers and having it flow...
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Culture, Relationship, Operations, Product
We like the fact that we know the solution very well, but we know our limitations with it. I would...
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Loyalty
Strata Decision Technology has bought everything, and they are going to merge all of their...
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Product
Axiom Enterprise Planning has been easy to use. It comes pretty much prebuilt, and that makes things...
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Operations, Product
It would be nice if Syntellis had user documentation and best practices documentation. Sometimes the...
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Product
If Axiom Enterprise Planning were truly meeting our needs, we would not have manual processes...
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Relationship
We would like Syntellis' customer support people to just pick up the phone and answer our questions....
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Culture, Relationship, Value
From an organizational perspective, we previously used primarily a top-down budgeting approach where...
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Loyalty
We are in the process of moving toward another vendor for our GL financials, and Syntellis' system...
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Relationship, Product
We have asked Syntellis for some enhancements, and the vendor has never really promised those...
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Operations
As a director, I think the ease of use of Axiom Enterprise Planning is not good. Without training,...
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Relationship
We have a Syntellis account representative we can reach out to, and they are pretty good at...
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Loyalty, Product
Right now, we are looking at all our processes through the budget to see whether there are things we...
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Product
In Axiom Enterprise Planning, I like how the reporting system is set up, how all the tables are...
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Relationship, Product
We would like it to be a little easier to troubleshoot the plan files in Axiom Enterprise Planning....
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Product
The solution has been proven to be one of the tools that is set up to do best practices when it...
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Relationship
Syntellis’ customer support is very good; they immediately reach out when there are things going on....
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Loyalty
I'm pretty ambivalent when it comes to Syntellis. We kind of have a take-it-or-leave-it mindset with...
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Loyalty, Product
We are using Axiom Enterprise Planning for a couple of different uses. It is part of our financial...
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Relationship, Product
We work regularly with Syntellis’ support. The timelines are sometimes longer than expected,...
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Loyalty
Partly, Syntellis is dealing with the reality of being acquired and combined with Strata Decision...
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Relationship, Product
I don’t really have any recommendations for improvement on Axiom Enterprise Planning. Syntellis is...
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Product
The simplicity of the tables and the flexibility and openness of the software are the biggest...
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Product
Syntellis at least has a software application, so we don't have to sit there and make a spreadsheet...
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Relationship
I don’t know if the vendor's people have time to check in with us. But I don’t know if that is a...
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Product
The vendor still has opportunities with their software. Axiom Enterprise Planning doesn't have a...
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Operations, Product
When new upgrades come out, the vendor’s release notes are great and tell us what we need to know...
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Product
We have been doing things with the product for so long. We have had the product for many years. I...
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Relationship
As the product has been bought out by different vendors, the support has gotten slower. But I...
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Product
The product is very sophisticated, so it can handle different situations. Some people might budget...
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Product
Axiom Enterprise Planning is a very great and useful tool. We have the ability to get details on...
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Product
There are some things that I would like our end users to be able to do, but those things won't be...
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Relationship
From a technical support standpoint, Syntellis does a terrific job. As soon as I call Syntellis,...
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Operations, Product, Value
I love Axiom Enterprise Planning. I think the tool is fantastic. It has brought us light-years...
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Relationship
If we get the right support person, Syntellis' service is phenomenal. In the beginning, the service...
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Product
With Axiom Enterprise Planning, there is setup involved anytime we create a new account. We are...
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Loyalty, Product
With the capital tracking and capital planning of Axiom Enterprise Planning, we are forced to be...
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Loyalty
We are going to start looking at a new system in the next year or two. One of the reasons for that...
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Product
Axiom Enterprise Planning is very similar to the product that we had in place before, so I am not...
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Relationship
We have been using Axiom Enterprise Planning for a long time, so we don't have to reach out to the...
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Relationship, Product
We have clinical people who routinely do capital planning or budgeting. They may be more involved,...
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Relationship
If we submit a ticket and need it escalated because it is urgent, I can contact my client success...
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Loyalty, Product
Axiom Enterprise Planning does what it does very well, but new users find it hard. That is the way...
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Relationship
Syntellis used to be really good about being proactive. We have been a long-term customer, so I know...
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Relationship
The middle-level people I deal with at Syntellis have always been good. They would be my go-to...
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Loyalty, Product
On the budgeting and reporting side, we are very happy with the product. The product quality is...
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Loyalty, Relationship
The customer service is terrible at the moment, but I have high hopes that that will improve with...
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Loyalty, Relationship, Product
Syntellis is taking a long time to stand up a module for part of our organization. We had to go to...
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Relationship
Syntellis was the giant, and their management messed up so badly that they got bought out by the...
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Loyalty
My recommendation would depend on what an organization wanted to do. If they wanted a budgeting...
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Value
As a company, Syntellis has always been really good about not nickel-and-diming. They don't do that...
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Relationship, Value
We are not hiring people who could design their own systems, so we don't have people who can fix...
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Value
Axiom Enterprise Planning is inexpensive. We agreed to a price a while ago, and the price has...
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Operations, Product
Our adoption of the system was simple. The system's budgeting tool is very user friendly. It looks...
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Loyalty
The system is part of our long-term plans. However, there is a possibility that we will be moving...
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Product
Syntellis' long-term financial planning product takes a little getting used to, but users can get...
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Relationship, Product
Syntellis' comparative analytics tool sometimes lags a bit in development, and we don't get good...
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