Axiom Enterprise Planning (Budgeting & Financial Planning) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Operations, Product, Value

I love Axiom Enterprise Planning. I think the tool is fantastic. It has brought us light-years...

Sep 2024
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Manager

Relationship

If we get the right support person, Syntellis' service is phenomenal. In the beginning, the service...

Sep 2024
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Manager

Product

With Axiom Enterprise Planning, there is setup involved anytime we create a new account. We are...

Sep 2024
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Manager

Loyalty, Product

With the capital tracking and capital planning of Axiom Enterprise Planning, we are forced to be...

Sep 2024
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Director

Loyalty

We are going to start looking at a new system in the next year or two. One of the reasons for that...

Aug 2024
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Director

Product

Axiom Enterprise Planning is very similar to the product that we had in place before, so I am not...

Aug 2024
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Director

Relationship

We have been using Axiom Enterprise Planning for a long time, so we don't have to reach out to the...

Aug 2024
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Manager

Relationship, Product

We have clinical people who routinely do capital planning or budgeting. They may be more involved,...

Jun 2024
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Manager

Relationship

If we submit a ticket and need it escalated because it is urgent, I can contact my client success...

Jun 2024
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Manager

Loyalty, Product

Axiom Enterprise Planning does what it does very well, but new users find it hard. That is the way...

May 2024
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Manager

Relationship

Syntellis used to be really good about being proactive. We have been a long-term customer, so I know...

May 2024
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Manager

Relationship

The middle-level people I deal with at Syntellis have always been good. They would be my go-to...

May 2024
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Manager

Loyalty, Product

On the budgeting and reporting side, we are very happy with the product. The product quality is...

May 2024
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Manager

Loyalty, Relationship

The customer service is terrible at the moment, but I have high hopes that that will improve with...

May 2024
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Manager

Loyalty, Relationship, Product

Syntellis is taking a long time to stand up a module for part of our organization. We had to go to...

May 2024
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Manager

Relationship

Syntellis was the giant, and their management messed up so badly that they got bought out by the...

May 2024
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Manager

Loyalty

My recommendation would depend on what an organization wanted to do. If they wanted a budgeting...

May 2024
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Manager

Value

As a company, Syntellis has always been really good about not nickel-and-diming. They don't do that...

May 2024
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Manager

Relationship, Value

We are not hiring people who could design their own systems, so we don't have people who can fix...

May 2024
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CIO

Value

Axiom Enterprise Planning is inexpensive. We agreed to a price a while ago, and the price has...

May 2024
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CIO

Operations, Product

Our adoption of the system was simple. The system's budgeting tool is very user friendly. It looks...

May 2024
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CIO

Loyalty

The system is part of our long-term plans. However, there is a possibility that we will be moving...

May 2024
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CIO

Product

Syntellis' long-term financial planning product takes a little getting used to, but users can get...

May 2024
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CIO

Relationship, Product

Syntellis' comparative analytics tool sometimes lags a bit in development, and we don't get good...

May 2024
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VP/Other Executive

Product

I don't know whether Syntellis is providing me with any new technology. There is a lot more agency...

Apr 2024
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VP/Other Executive

Relationship

We have called Syntellis a few times, and they are very good with support. Syntellis hasn’t solved...

Apr 2024
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CFO

Loyalty

We are very pleased with Syntellis' system. We haven't had any issues with it. Syntellis was bought...

Apr 2024
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CFO

Loyalty

We weren't notified when Strata's combination with Syntellis happened. We saw that in a journal....

Apr 2024
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CFO

Loyalty, Product

I like Axiom Enterprise Planning as a budgeting solution. It is much easier for me to use than the...

Apr 2024
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Director

Product

From an overall perspective, Axiom Enterprise Planning seems fine, but we don't really use it for...

Mar 2024
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Manager

Relationship, Operations

Syntellis has been working with us on a certain issue. We didn't know whether that issue was on...

Mar 2024
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Manager

Product, Value

We did everything with a spreadsheet program before we got Axiom Enterprise Planning. We like the...

Mar 2024
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Manager

Product

We do have to craft Axiom Enterprise Planning to fit our needs because we are not a typical...

Mar 2024
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Manager

Loyalty, Product

One thing that we really liked about the system was its flexibility, particularly in allowing us to...

Mar 2024
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Manager

Relationship

I meet with our Syntellis account representative from time to time, but that is more something that...

Mar 2024
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Manager

Loyalty

Whether we will stay with Axiom Enterprise Planning is a loaded question because we aren't entirely...

Mar 2024
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Manager

Value

We don't like the way labor is budgeted within Axiom Enterprise Planning because the system is...

Mar 2024
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Director

Relationship, Operations

When we implemented the solution, we had a consultant working with us for a couple of months. After...

Mar 2024
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Director

Operations

We never got to implement one of the modules because the training session didn’t go well, but we are...

Mar 2024
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Director

Product

Axiom Enterprise Planning is very manual, and the files don't really connect with each other in...

Mar 2024
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Director

Relationship

We have a contact person who is a liaison between us and Syntellis. When we have a problem, we...

Mar 2024
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Manager

Operations

We were very dissatisfied with some of the implementations at our organization. Syntellis didn't...

Mar 2024
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Manager

Loyalty, Product

We are really happy with Axiom Enterprise Planning, so we hope we can stay on that software. We...

Jan 2024
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Manager

Relationship

The product's strengths are that it is very user friendly, easy to navigate, and straight to the...

Jan 2024
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Manager

Product, Value

Axiom Enterprise Planning has given us the ability to budget more effectively and efficiently. We...

Jan 2024
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Manager

Product, Value

We really appreciate how Axiom Enterprise Planning lets us add details and comments to our planning...

Jan 2024
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Analyst/Coordinator

Operations

In the recent years that I have been in training with Syntellis, I have known more than the...

Jan 2024
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Analyst/Coordinator

Product

Axiom Enterprise Planning is a wonderful software that integrates with our management reporting...

Jan 2024
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Analyst/Coordinator

Product

Syntellis’ billing is pretty up front and transparent. There are no surprises.

Jan 2024
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(0)
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Manager

Relationship

We like Axiom Enterprise Planning. The upgrades are good. Also, the quality of Syntellis’ ongoing...

Jan 2024
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Manager

Loyalty

We will be upgrading Axiom Enterprise Planning. Right now, the system has lived its life. I don't...

Jan 2024
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Director

Product

The system is well built, and it is good out of the box. We can make changes to it if we want to,...

Jan 2024
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Director

Relationship

Syntellis has kept their promises over the last couple of years. A few years ago, we wouldn't have...

Jan 2024
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Director

Relationship, Operations, Product

Syntellis sends out annual updates with cryptic notes on them that most people don't understand....

Jan 2024
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Director

Relationship

Sometimes, when I have questions and Syntellis' people don't know the answers, they will just stop...

Jan 2024
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Manager

Operations, Product

We have had a lot of turnover in trying to train our new people on Syntellis' system. The system has...

Dec 2023
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Manager

Relationship

I don't know how to reach out to the support team anymore. I don't know whether I should contact...

Dec 2023
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Manager

Relationship, Product

We discover bugs and then learn they are not going to get fixed until the next upgrade or maybe the...

Dec 2023
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Manager

Relationship

When we have to reach out, we don’t get a runaround. Eventually, someone takes our issue and seems...

Dec 2023
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Manager

Loyalty

I wouldn't buy Axiom Enterprise Planning again. When we were on our previous system, we found it to...

Dec 2023
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Manager

Loyalty

I wish that the system had some of the more common Excel functions and that it could be easier to...

Dec 2023
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Manager

Product

I really like that the system is Excel based. We can group many different dimensions in the system,...

Dec 2023
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Manager

Culture

I don't deal with the vendor a lot except for when our contract renewal comes up. The vendor hasn't...

Dec 2023
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Manager

Product, Value

The product’s biggest strength is the complexity of the plan file. The product accounts for a lot of...

Dec 2023
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Manager

Product

I wish Syntellis developed their web client a little more for budget planning. I wish the solution...

Dec 2023
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