Axiom Enterprise Planning (Budgeting & Financial Planning)
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Niel Oscarson
Customer Insights Director
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User Commentary

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Manager

The training we got on Axiom Enterprise Planning was very average. The training happened a while...

May 2022
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Manager

We haven’t used Axiom Enterprise Planning in quite a while, partly because it wasn’t well supported...

May 2022
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Manager

I am not sure that the vendor promised anything more than the product, but we do need a little bit...

May 2022
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Director

If the decision were up to me, I probably wouldn't purchase this product again. A different vendor...

Apr 2022
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Director

The vendor has had a change in leadership, and the new leadership is doing a nice job of turning...

Apr 2022
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Director

The vendor is very good about not nickel-and-diming.

Apr 2022
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Director

We are frustrated by the lack of documentation during training. We get to the point where we can’t...

Apr 2022
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Director

The executive involvement has been really good. The new leadership structure is helping the vendor...

Apr 2022
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Director

There is a lot I like about the product, and I think we are getting to a place where we are happy....

Apr 2022
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CFO

Our previous solution wasn't as flexible or as useful as we expected it to be. We did some research,...

Apr 2022
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CFO

Syntellis needs to make sure that their products are adequately tested before they get rolled out....

Apr 2022
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CFO

The vendor has substantially streamlined our planning processes. Having the ability to do quarterly...

Apr 2022
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Manager

There is a lot more in the system for me to learn. Axiom Enterprise Planning looks like a very...

Apr 2022
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Manager

If the choice were up to me, I would buy the product again. I would probably get even better...

Apr 2022
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Manager

I had to email the vendor one time to set up a support ticket. They were very responsive and helped...

Apr 2022
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Director

We are evaluating the cost benefit of Axiom Enterprise Planning. The product is extremely expensive,...

Apr 2022
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Director

Axiom Enterprise Planning is a fantastic product. It is a workhorse and has a lot of bells and...

Apr 2022
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Director

When we did the implementation, our implementation lead did too much of the work, and after they...

Apr 2022
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Director

The vendor's help desk is not very helpful. Once, I needed somebody's help to answer a question, and...

Apr 2022
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Director

It would be nice if the vendor offered a lite version of Axiom Enterprise Planning. I want a version...

Apr 2022
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Analyst/Coordinator

Axiom Enterprise Planning helped our organization move from a manual process with spreadsheets to a...

Apr 2022
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Analyst/Coordinator

The vendor's initial installation was really good.

Apr 2022
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Analyst/Coordinator

During the time that we have had Axiom Enterprise Planning, we haven't been alerted to any problems...

Apr 2022
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Manager

We have a regular meeting with Syntellis to go over high-level concerns that our team can't handle,...

Apr 2022
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Manager

The response time from Syntellis’ support people may be longer than we expect. When we first signed...

Apr 2022
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Manager

Our end users really like the reporting capabilities and flexibility of the system. The product...

Apr 2022
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VP/Other Executive

The vendor has kept all their promises around the projects with support and timelines, but the...

Mar 2022
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VP/Other Executive

There have been times in the past when we have needed additional support or someone to help us past...

Mar 2022
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VP/Other Executive

The vendor has training available via online tutorials and things like that, but not much is really...

Mar 2022
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VP/Other Executive

I don't think the product has been really user friendly in terms of setting up new reports and...

Mar 2022
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VP/Other Executive

Once the system moved to the cloud, we moved back and forth through a lot of slowness in the system....

Mar 2022
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VP/Other Executive

We have interacted with the vendor, and they are constantly improving the system. The vendor seems...

Mar 2022
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VP/Other Executive

There is a concern that my score for the system could go down a year from now just because of the...

Mar 2022
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CFO

The quality of the product’s upgrades is excellent. Syntellis could improve the timeline because the...

Mar 2022
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CFO

The product could have more flexibility. However, Syntellis wants to maintain the integrity of the...

Mar 2022
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CFO

The product does not meet all our needs, but whatever need it does meet, it does a fantastic job.

Mar 2022
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CFO

If the product allowed us to import purchase orders, A/P files, and A/R files, that would make our...

Mar 2022
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Manager

Syntellis always lets us know about any kind of application upgrades, and they train us on an...

Jan 2022
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Manager

I like that Axiom Enterprise Planning is easy to learn and use. It meets our needs. Automating...

Jan 2022
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Manager

Whenever I have a problem or an issue, I can get ahold of somebody from Syntellis. Everyone is...

Jan 2022
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Manager

The service is generally more reactive when we have an issue. Syntellis could probably get out in...

Jan 2022
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Manager

I would tell new Syntellis customers to flip through the help menu and read through the parts about...

Jan 2022
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Director

One piece that has been identified as a huge separation from the competition is Syntellis'...

Sep 2021
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Director

The transition from Kaufman Hall to Syntellis has been very neutral. We continue to do work with...

Sep 2021
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Director

What Syntellis has done well is keeping things fundamentally intact. There are a lot of bells and...

Sep 2021
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Director

The implementation services from Syntellis are great. One of our project managers who was engaged in...

Sep 2021
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Director

The capital budgeting piece has been very seamless. We have an individual who was with our previous...

Sep 2021
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CFO

The initial training was good, but the ongoing training is deplorable. For superusers, the training...

Sep 2021
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CFO

We have been using the software for a few years now. It has probably been of decent value. I think...

Sep 2021
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CFO

The new integration that we are waiting on will import the information to make the EMR information...

Sep 2021
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CFO

The budgeting platform is pretty straightforward and plain. It has what it needs to have. I like how...

Sep 2021
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Manager

Syntellis is not part of our long-term plans. The system lacks intuitive capabilities. It takes time...

Aug 2021
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Manager

Syntellis only has training videos, and they are not that great. I literally have to shut down the...

Aug 2021
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Manager

Syntellis empowers their people to solve problems.

Aug 2021
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CFO

Since the solution's implementation, things have been a little touch and go with the vendor's...

Jul 2021
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CFO

Syntellis' implementation team was great. We had an individual who helped us get our system up and...

Jul 2021
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CFO

Our implementation was complex. There were moments where it would have been nice if our consultant...

Jul 2021
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CFO

Syntellis has really good follow through. They are pretty consistent. I have no concerns about...

Jul 2021
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CFO

We are on a contract with Syntellis that is relative to our budgeting software. We haven't really...

Jul 2021
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CFO

The other tools that we researched before moving forward with the system weren't as user friendly,...

Jul 2021
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CFO

Our general ledger doesn't speak to Axiom Enterprise Planning or our HRIS. All three are separate...

Jul 2021
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CFO

Before the pandemic, we leveraged the solution's use with variance comments and collections reports...

Jul 2021
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CFO

I would tell others that Axiom Enterprise Planning is a great system. It is user friendly, and it...

Jul 2021
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CFO

Axiom Enterprise Planning is great. It works really well. We use the budgeting platform, and we...

Jul 2021
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CFO

I appreciate the system's robustness and design. Its front end is intuitive once users can see the...

Jul 2021
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CFO

There are times when it can be a little cumbersome to try to produce reports in the system....

Jul 2021
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Manager

Syntellis has made a lot of improvements over the years to Axiom Enterprise Planning. From the time...

Jul 2021
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Manager

The customer support we receive from Syntellis is high quality. I am very satisfied. The people that...

Jul 2021
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Manager

I am very happy with Axiom Enterprise Planning. If the system is used the way it is supposed to be...

Jul 2021
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Manager

Getting nickel-and-dimed is not an issue with Syntellis. We are told what the implementation costs,...

Jul 2021
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CFO

The system is pretty good. There are modules that I don’t take advantage of. I wish I had made a...

Jul 2021
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CFO

The vendor reaches out once or twice a year. They are pretty open about announcing when they are...

Jul 2021
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Manager

We are very pleased with the implementation service from Syntellis. We are in the process of...

Jul 2021
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Manager

It has taken a while to engage Syntellis in the implementation effort, and it seems like they may be...

Jul 2021
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Manager

There are some quirky technical things, like latency and responsiveness. Our users use the product...

Jul 2021
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Manager

The ongoing phone and web support is not great. It is a little difficult to connect with the right...

Jul 2021
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CFO

The vendor has made some advancements. They have done a bit of retooling inside the product. We went...

Jul 2021
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CFO

We did a couple of days of remote training for an upgrade. I had a newer employee and got them...

Jul 2021
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CFO

Only a couple of us use the product. It is kind of hard to use. I am only in the software a couple...

Jul 2021
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CFO

The product does what I need it to do. The reporting is built in. The system uses a lot of...

Jul 2021
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Manager

Syntellis has been great in helping us with integration. For our last implementation, we worked...

Jul 2021
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Manager

The system is very flexible on the input side. It integrates data from different sources very...

Jul 2021
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Manager

The reporting is really good. The reports are easy to use, and Syntellis is responsive to our...

Jul 2021
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Manager

I think things will be even better a year from now. Syntellis is very open to feedback, and I have...

Jul 2021
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Analyst/Coordinator

Axiom Enterprise Planning has been working well for us. After its initial setup, we had someone...

Jun 2021
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Analyst/Coordinator

Syntellis' online training videos are an enormous help.

Jun 2021
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Analyst/Coordinator

We haven't seen any new technology from Syntellis. I watched one of their summits about what was...

Jun 2021
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Analyst/Coordinator

I would definitely recommend the solution to other organizations. For people who don't already have...

Jun 2021
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Analyst/Coordinator

We are very fastidious about clear-cut statements of work. Our contract negotiator is definitely...

Jun 2021
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Analyst/Coordinator

We have had some issues with the vendor's support. I know that they are going through a big...

Jun 2021
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Analyst/Coordinator

We haven’t had any issues related to Syntellis supporting us through COVID-19. We didn’t reach out...

Jun 2021
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Analyst/Coordinator

The upgrades have gone very well with the product. Every time we do an upgrade to the newest...

Jun 2021
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Analyst/Coordinator

The support we have received from Syntellis lately has not been very timely. That is my biggest...

Jun 2021
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Analyst/Coordinator

We are pretty engaged with the Syntellis executives right now, so I hear from them a lot because...

Jun 2021
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Analyst/Coordinator

Axiom Enterprise Planning is a little clunky. It is tough for a lot of end users because it is based...

Jun 2021
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Analyst/Coordinator

We get useful information from Axiom Enterprise Planning that we are able to push out to the...

Jun 2021
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Analyst/Coordinator

I have heard from Syntellis more since their acquisitions because they got some of the folks from...

Jun 2021
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Analyst/Coordinator

Syntellis has the ability to do everything we need in terms of integration, but there are things we...

Jun 2021
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Analyst/Coordinator

Syntellis does a pretty good job with proactive communication. I get regular email updates on the...

Jun 2021
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VP/Other Executive

I get emails from my Syntellis service representative once in a quarter asking whether we need...

Jun 2021
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VP/Other Executive

Our budget process was very complicated last year. We were able to get our budget planned in Axiom...

Jun 2021
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VP/Other Executive

We used to hear regularly from the salesperson who sold Syntellis to us. It is nice that Syntellis'...

Jun 2021
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VP/Other Executive

For support, we are expected to go to their website and search for answers on our own before putting...

Jun 2021
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VP/Other Executive

The solution is pretty user friendly. There is a thing that we can download to give to our users. We...

Jun 2021
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VP/Other Executive

Our implementation with Syntellis was great. The person who helped us went above and beyond to help...

Jun 2021
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VP/Other Executive

We used our previous product for a long time before getting this solution, but moving to this...

Jun 2021
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Analyst/Coordinator

Our end users and directors like the system. I manage the budget process, and nobody likes to do a...

Jun 2021
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Analyst/Coordinator

I don't know that we had the best implementation team from Syntellis. One of our ongoing issues is...

Jun 2021
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Analyst/Coordinator

A lot of our end users like that we can actually publish the workbooks and send them to ourselves...

Jun 2021
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Director

The system is easy to use. It is very user friendly. Compared to what we used to have, this is like...

Jun 2021
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Director

The system is a little slow. When we want to open a budget, it takes a while for it to come up.

Jun 2021
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Analyst/Coordinator

Syntellis was very thorough when they implemented the software for our organization. Syntellis...

Jun 2021
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Analyst/Coordinator

When we got the system initially, I was very impressed with Syntellis' support. The support people...

Jun 2021
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Analyst/Coordinator

The help function on Syntellis' website could be a little bit easier to navigate. Right now, when we...

Jun 2021
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Director

Our current upgrade to Axiom Enterprise Planning is going really well. We are our own worst enemy...

Jun 2021
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Director

I love Axiom Enterprise Planning and what it does, but there are always pockets of things where the...

Jun 2021
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Director

I like the budgeting functionality in Axiom Enterprise Planning and the ability to slice and dice...

Jun 2021
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Director

Syntellis has really improved their support system. They are working on their website to help with...

Jun 2021
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VP/Other Executive

I have never met with an executive before. I don't know whether the executives are even aware of us...

Jun 2021
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Manager

If Syntellis is proactive, they don't communicate about it, and I don't know about it. The support...

Jun 2021
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Manager

Usually, we get same-day or next-day responses to our questions. If we have critical issues, we can...

Jun 2021
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Manager

We have done customizations. Right around the beginning of the pandemic, we were working on our...

Jun 2021
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Manager

We used the system's data for physician planning and our physician control process. We customized...

Jun 2021
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Manager

When I have had to escalate cases, my relationship manager hasn't hesitated to get involved and help...

Jun 2021
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Manager

The solution helps us stay organized. Before we started with the system, we did everything on...

Jun 2021
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Manager

All of our canned reports are built based on our current year's budget. We were really surprised...

Jun 2021
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Manager

We struggle with upgrades. The vendor provides us with some documentation about what will be...

Jun 2021
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Manager

We have an issue with the way the system calculates the number of hours that someone worked in a...

Jun 2021
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Manager

We have had a lot of lag time with some of the support cases that we have logged on Syntellis'...

Jun 2021
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Manager

Syntellis constantly sends out webinar invitations and help articles to try to disseminate information....

Jun 2021
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Director

The budgeting system has been working for us. Every year, we do budgets, and we learn something...

Jun 2021
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Director

When we have an issue and things get escalated out of the help desk to our client team, the team is...

Jun 2021
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Director

There are best-of-breed products out there that might do individual functions better than Axiom...

Jun 2021
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VP/Other Executive

With the financial system we are on, I can’t wait until the end of the month so I can actually...

May 2021
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VP/Other Executive

We have an account representative, a training representative, a tech representative, help desk...

May 2021
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VP/Other Executive

Using Axiom Enterprise Planning has been quite a learning experience. It was definitely a product...

May 2021
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VP/Other Executive

The biggest thing for me was Syntellis reached out and talked to me at the level that I needed to be...

May 2021
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VP/Other Executive

We are satisfied with the ability to learn how to use this product better. I can ask Syntellis for...

May 2021
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CFO

Syntellis hasn’t provided much ongoing training. Our own team does that.

May 2021
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CFO

My relationship with the vendor is not as strong as it used to be when they were Kaufman Hall. I...

May 2021
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CFO

Axiom Enterprise Planning’s basic functionality of budgeting is widely used by the organization in...

May 2021
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CFO

I don’t think Axiom Enterprise Planning is used very much by our senior leadership team. I don’t use...

May 2021
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CFO

We have recently been implementing an ERP system, and there have been a lot of questions about how...

May 2021
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Manager

The version of the system that we are on hasn't been upgraded or given a facelift for years. The...

May 2021
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Manager

I have had problems with the support people responding in a timely fashion, and I haven't had a...

May 2021
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Manager

The issue isn't that the system can't drive outcomes. Syntellis is not necessarily doing something...

May 2021
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Analyst/Coordinator

Syntellis is not really proactive, but that isn't really their fault. Because of their system, they...

May 2021
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Analyst/Coordinator

The person who manages my client experience is really good and responsive. They always respond when...

May 2021
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Analyst/Coordinator

Axiom Enterprise Planning isn't the best system, but I am sure that it isn't the worst either. But I...

May 2021
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Director

Syntellis’ support relies almost exclusively on email. It is very difficult to get in touch with...

May 2021
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Director

Our training happened during the pandemic. Doing remote training is more difficult than doing in...

May 2021
||
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Director

The budgeting tool requires people to use a module they don't navigate all that often. The setup is...

May 2021
||
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Manager

The system is very robust. I am particularly fond of the capital planning module. That has been...

May 2021
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Manager

More work could be done to the contractual features in the budgeting module. Right now, the...

May 2021
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Manager

I can’t find what I want on the vendor's website right now. After an upgrade, there was a huge...

May 2021
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Director

So far, Syntellis keeps their promises. We are a low-maintenance client. We don’t really have a lot...

May 2021
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Director

Right now, the system is doing what we tell it to do. There are things that we want. There are other...

May 2021
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Director

One of the things we like about the system is that I can have somebody up and running both writing...

May 2021
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Director

We deal with quite a few executives, not just sales people. Syntellis keeps us abreast of their...

May 2021
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Manager

The biggest improvement Syntellis could make would be to make sure to get the training needed for a...

May 2021
||
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Manager

Axiom Enterprise Planning is somewhat intuitive and makes logical sense. I would say that it has...

May 2021
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Manager

I would like to see a better integration on the front end of Axiom Enterprise Planning in terms of...

May 2021
||
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Manager

There are two models we have been working on getting integrated for a while, and they have just been...

May 2021
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