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Axiom Enterprise Planning (Budgeting & Financial Planning) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Value

Axiom Enterprise Planning is expensive, but I would buy it again. It is great. I have recommended...

May 2025
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Director

Loyalty, Operations

There hasn't been a need for training recently. The solution hasn't changed too much. Initially, we...

May 2025
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Director

Operations, Product

Syntellis is providing the solution to implement some things. I don't know that we get a lot of...

May 2025
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CFO

Product, Value

I don't know that Axiom Enterprise Planning has allowed us to change the way we approach budgeting...

Apr 2025
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CFO

Value

Syntellis only avoids charging for every little thing because their solution is built as a total...

Apr 2025
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CFO

Value

I have not seen new technology out of Syntellis. The vendor is trying to get us to move over to a...

Apr 2025
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CFO

Operations

When we went through the implementation process with Syntellis, they were very good, and we had a...

Apr 2025
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CFO

Relationship, Product

I have not had any problems with Syntellis other than that they did an upgrade without us knowing...

Apr 2025
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CFO

Value

I would recommend Syntellis because I like the product for budgeting and financials, but I would...

Apr 2025
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CFO

Value

I am not dissatisfied with Syntellis’ service. I don't mind the Syntellis product, and it fits in...

Apr 2025
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Manager

Product

This solution lacks the real flexibility of adjusting compensation for providers and having it flow...

Apr 2025
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Manager

Culture, Relationship, Operations, Product

We like the fact that we know the solution very well, but we know our limitations with it. I would...

Apr 2025
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Manager

Loyalty

Strata Decision Technology has bought everything, and they are going to merge all of their...

Apr 2025
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CIO

Product

Axiom Enterprise Planning has been easy to use. It comes pretty much prebuilt, and that makes things...

Apr 2025
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CIO

Operations, Product

It would be nice if Syntellis had user documentation and best practices documentation. Sometimes the...

Apr 2025
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CIO

Product

If Axiom Enterprise Planning were truly meeting our needs, we would not have manual processes...

Apr 2025
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CIO

Relationship

We would like Syntellis' customer support people to just pick up the phone and answer our questions....

Apr 2025
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CIO

Culture, Relationship, Value

From an organizational perspective, we previously used primarily a top-down budgeting approach where...

Apr 2025
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Director

Loyalty

We are in the process of moving toward another vendor for our GL financials, and Syntellis' system...

Apr 2025
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Director

Relationship, Product

We have asked Syntellis for some enhancements, and the vendor has never really promised those...

Apr 2025
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Director

Operations

As a director, I think the ease of use of Axiom Enterprise Planning is not good. Without training,...

Apr 2025
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Director

Relationship

We have a Syntellis account representative we can reach out to, and they are pretty good at...

Apr 2025
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Director

Loyalty, Product

Right now, we are looking at all our processes through the budget to see whether there are things we...

Apr 2025
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Director

Product

In Axiom Enterprise Planning, I like how the reporting system is set up, how all the tables are...

Apr 2025
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Director

Relationship, Product

We would like it to be a little easier to troubleshoot the plan files in Axiom Enterprise Planning....

Apr 2025
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Manager

Product

The solution has been proven to be one of the tools that is set up to do best practices when it...

Mar 2025
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Manager

Relationship

Syntellis’ customer support is very good; they immediately reach out when there are things going on....

Mar 2025
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Director

Loyalty

I'm pretty ambivalent when it comes to Syntellis. We kind of have a take-it-or-leave-it mindset with...

Feb 2025
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Director

Loyalty, Product

We are using Axiom Enterprise Planning for a couple of different uses. It is part of our financial...

Feb 2025
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Director

Relationship, Product

We work regularly with Syntellis’ support. The timelines are sometimes longer than expected,...

Feb 2025
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Director

Loyalty

Partly, Syntellis is dealing with the reality of being acquired and combined with Strata Decision...

Feb 2025
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Director

Relationship, Product

I don’t really have any recommendations for improvement on Axiom Enterprise Planning. Syntellis is...

Feb 2025
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Director

Product

The simplicity of the tables and the flexibility and openness of the software are the biggest...

Feb 2025
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Manager

Product

Syntellis at least has a software application, so we don't have to sit there and make a spreadsheet...

Feb 2025
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Manager

Relationship

I don’t know if the vendor's people have time to check in with us. But I don’t know if that is a...

Feb 2025
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Manager

Product

The vendor still has opportunities with their software. Axiom Enterprise Planning doesn't have a...

Feb 2025
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Manager

Operations, Product

When new upgrades come out, the vendor’s release notes are great and tell us what we need to know...

Jan 2025
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Manager

Product

We have been doing things with the product for so long. We have had the product for many years. I...

Jan 2025
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Manager

Relationship

As the product has been bought out by different vendors, the support has gotten slower. But I...

Jan 2025
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Manager

Product

The product is very sophisticated, so it can handle different situations. Some people might budget...

Jan 2025
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Director

Product

Axiom Enterprise Planning is a very great and useful tool. We have the ability to get details on...

Nov 2024
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Director

Product

There are some things that I would like our end users to be able to do, but those things won't be...

Nov 2024
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Director

Relationship

From a technical support standpoint, Syntellis does a terrific job. As soon as I call Syntellis,...

Nov 2024
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Manager

Operations, Product, Value

I love Axiom Enterprise Planning. I think the tool is fantastic. It has brought us light-years...

Sep 2024
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Manager

Relationship

If we get the right support person, Syntellis' service is phenomenal. In the beginning, the service...

Sep 2024
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Manager

Product

With Axiom Enterprise Planning, there is setup involved anytime we create a new account. We are...

Sep 2024
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Manager

Loyalty, Product

With the capital tracking and capital planning of Axiom Enterprise Planning, we are forced to be...

Sep 2024
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Director

Loyalty

We are going to start looking at a new system in the next year or two. One of the reasons for that...

Aug 2024
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Director

Product

Axiom Enterprise Planning is very similar to the product that we had in place before, so I am not...

Aug 2024
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Director

Relationship

We have been using Axiom Enterprise Planning for a long time, so we don't have to reach out to the...

Aug 2024
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Manager

Relationship, Product

We have clinical people who routinely do capital planning or budgeting. They may be more involved,...

Jun 2024
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Manager

Relationship

If we submit a ticket and need it escalated because it is urgent, I can contact my client success...

Jun 2024
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Manager

Loyalty, Product

Axiom Enterprise Planning does what it does very well, but new users find it hard. That is the way...

May 2024
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Manager

Relationship

Syntellis used to be really good about being proactive. We have been a long-term customer, so I know...

May 2024
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Manager

Relationship

The middle-level people I deal with at Syntellis have always been good. They would be my go-to...

May 2024
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Manager

Loyalty, Product

On the budgeting and reporting side, we are very happy with the product. The product quality is...

May 2024
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Manager

Loyalty, Relationship

The customer service is terrible at the moment, but I have high hopes that that will improve with...

May 2024
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Manager

Loyalty, Relationship, Product

Syntellis is taking a long time to stand up a module for part of our organization. We had to go to...

May 2024
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Manager

Relationship

Syntellis was the giant, and their management messed up so badly that they got bought out by the...

May 2024
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Manager

Loyalty

My recommendation would depend on what an organization wanted to do. If they wanted a budgeting...

May 2024
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Manager

Value

As a company, Syntellis has always been really good about not nickel-and-diming. They don't do that...

May 2024
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Manager

Relationship, Value

We are not hiring people who could design their own systems, so we don't have people who can fix...

May 2024
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