Axiom Enterprise Planning (Budgeting & Financial Planning) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
We are very pleased with Syntellis' system. We haven't had any issues with it. Syntellis was bought...
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Loyalty
We weren't notified when Strata's combination with Syntellis happened. We saw that in a journal....
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Loyalty, Product
I like Axiom Enterprise Planning as a budgeting solution. It is much easier for me to use than the...
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Product
From an overall perspective, Axiom Enterprise Planning seems fine, but we don't really use it for...
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Relationship, Operations
Syntellis has been working with us on a certain issue. We didn't know whether that issue was on...
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Product, Value
We did everything with a spreadsheet program before we got Axiom Enterprise Planning. We like the...
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Product
We do have to craft Axiom Enterprise Planning to fit our needs because we are not a typical...
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Loyalty, Product
One thing that we really liked about the system was its flexibility, particularly in allowing us to...
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Relationship
I meet with our Syntellis account representative from time to time, but that is more something that...
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Loyalty
Whether we will stay with Axiom Enterprise Planning is a loaded question because we aren't entirely...
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Value
We don't like the way labor is budgeted within Axiom Enterprise Planning because the system is...
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Relationship, Operations
When we implemented the solution, we had a consultant working with us for a couple of months. After...
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Operations
We never got to implement one of the modules because the training session didn’t go well, but we are...
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Product
Axiom Enterprise Planning is very manual, and the files don't really connect with each other in...
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Relationship
We have a contact person who is a liaison between us and Syntellis. When we have a problem, we...
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Operations
We were very dissatisfied with some of the implementations at our organization. Syntellis didn't...
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Loyalty, Product
We are really happy with Axiom Enterprise Planning, so we hope we can stay on that software. We...
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Relationship
The product's strengths are that it is very user friendly, easy to navigate, and straight to the...
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Product, Value
Axiom Enterprise Planning has given us the ability to budget more effectively and efficiently. We...
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Product, Value
We really appreciate how Axiom Enterprise Planning lets us add details and comments to our planning...
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Operations
In the recent years that I have been in training with Syntellis, I have known more than the...
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Product
Axiom Enterprise Planning is a wonderful software that integrates with our management reporting...
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Product
Syntellis’ billing is pretty up front and transparent. There are no surprises.
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Relationship
We like Axiom Enterprise Planning. The upgrades are good. Also, the quality of Syntellis’ ongoing...
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Loyalty
We will be upgrading Axiom Enterprise Planning. Right now, the system has lived its life. I don't...
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Product
The system is well built, and it is good out of the box. We can make changes to it if we want to,...
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Relationship
Syntellis has kept their promises over the last couple of years. A few years ago, we wouldn't have...
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Relationship, Operations, Product
Syntellis sends out annual updates with cryptic notes on them that most people don't understand....
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Relationship
Sometimes, when I have questions and Syntellis' people don't know the answers, they will just stop...
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Operations, Product
We have had a lot of turnover in trying to train our new people on Syntellis' system. The system has...
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Relationship
I don't know how to reach out to the support team anymore. I don't know whether I should contact...
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Relationship, Product
We discover bugs and then learn they are not going to get fixed until the next upgrade or maybe the...
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Relationship
When we have to reach out, we don’t get a runaround. Eventually, someone takes our issue and seems...
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Loyalty
I wouldn't buy Axiom Enterprise Planning again. When we were on our previous system, we found it to...
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Loyalty
I wish that the system had some of the more common Excel functions and that it could be easier to...
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Product
I really like that the system is Excel based. We can group many different dimensions in the system,...
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Culture
I don't deal with the vendor a lot except for when our contract renewal comes up. The vendor hasn't...
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Product, Value
The product’s biggest strength is the complexity of the plan file. The product accounts for a lot of...
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Product
I wish Syntellis developed their web client a little more for budget planning. I wish the solution...
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Product
With the planning approach, the forecasting option in Axiom Enterprise Planning has really helped us...
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Loyalty, Relationship
Syntellis is their own competitor, so things are a little unique now. Syntellis used to have an...
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Loyalty, Product
The flexibility of the planning process has been really good with Axiom Enterprise Planning, and we...
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Product
In terms of the product's functionality, the vendor could do more, but we don’t need more. We are...
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Operations
The training is a pain point because the vendor doesn’t have ongoing training. They don't have a...
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Relationship
The vendor is proactive about issues. We get calls, and they have people in place to take care of...
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Relationship, Operations
Syntellis' system has been rewritten over the years, but its mechanics are still very much the same....
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Value
The first budgeting system we had in place was a bunch of Microsoft Excel workbooks wired together,...
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Operations
During our implementation, we had two people working on the solution, and that caused some problems....
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Product
The reporting capability in Axiom Enterprise Planning is so much better than what we have...
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Loyalty, Product
The navigation in Axiom Enterprise Planning has been a big issue for our users. We have several...
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Product
While the rolling forecast module allows for adjustments to be made throughout the year, the...
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Product, Value
The biggest difference Axiom Enterprise Planning has made for us is the ability to upload data...
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Product
Syntellis has the right tool, but somehow, we are not fitting into it. We are the square peg in the...
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Relationship
Syntellis is very attentive and has kept most of their promises. Axiom Enterprise Planning is better...
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Product
Axiom Enterprise Planning uses smart navigation, but that does not make the platform cookie cutter...
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Relationship, Product
The area where Syntellis needs to improve is in cash-flow management. That area is not up to my...
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Loyalty, Product
Axiom Enterprise Planning is working for what we need at the moment. In terms of being able to...
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Product
Axiom Enterprise Planning is very Excel based. When we do budgeting, we have a lot of people who are...
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Loyalty, Relationship
Syntellis’ core products have gone well. Their comparative analytics product is one of their newer...
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Product
I haven't seen Syntellis starting to look at using AI to potentially highlight problems and issues...
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Product
I would tell someone looking into Syntellis that their product is flexible, easy to use, and fairly...
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Product, Value
I have used the product for years, and it still works the way it was intended to work. We generate...
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Product
We had a request to do an update to a part of Axiom Enterprise Planning, and that was a little clunky....
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Product
The drivers on Axiom Enterprise Planning help us tweak things and give us ease in managing the...
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Loyalty
We have some things that are accessible through the Axiom Enterprise Planning webpage instead of...
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Relationship
The service is not really proactive. It is more reactive because we identify the problems.
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Value
I would buy Axiom Enterprise Planning again. There are other modules, and we are going to install...
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Product, Value
The ease of use of the product is good. We have gotten the users to use the performance management...
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Operations
So far, any training that I have had on the different modules has been very good. Syntellis has a...
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Product, Value
We are a pretty small organization. I don't know how the product would work on a much larger scale....
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Relationship
The support has been improving lately. Before the vendor switched to Syntellis, when they were...
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Product
Axiom Enterprise Planning works, but the unfortunate thing is that it relies on Excel as opposed to...
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Value
Syntellis does à la carte service. The service is provided for what we buy. We own a certain module...
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Relationship, Operations
We have to ask for training from Syntellis if we need it. They are reactive to us, so they don't ask...
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Product, Value
The system is the source of truth for the budget and for financial reporting. We are able to run...
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Operations
During the implementation process, we were promised quite a few things that didn't end up happening...
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Relationship
The tool is very good. We are dissatisfied with the customer engagement, support, and assistance...
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Value
Syntellis avoids charging us. The vendor isn't a shark, and the system is not expensive.
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Product, Value
Axiom Enterprise Planning is a good product compared to the few competing offerings in the market....
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Operations, Product
In Syntellis’ legacy system, reports were extremely easy to manipulate and customize. With Axiom...
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Product
Axiom Enterprise Planning has great workflows. Doing reports out of it is always intuitive and easy...
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Operations
If I were to make any change to the product, I would improve its implementation. It would also be...
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Product
Most of the modules work as promoted, but we are struggling with the rolling forecast. We stood the...
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Loyalty, Product
The reporting is a bit lacking, but I would acknowledge that Syntellis is working on it. They are...
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Product
Axiom Enterprise Planning integrates with everything else. We already have our actuals and our...
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Operations
Syntellis puts training in our hands. They don't come out and train us every year; we have to be...
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Relationship
Syntellis was quick to react to COVID-19, but they need to be a little more forward thinking about...
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Relationship
I don't need any improvements; my relationship with Syntellis is good. They are in constant contact,...
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Relationship, Product
Syntellis has a standard way of doing things, and that forces us to think a little differently, but...
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Product
When users are working, they are working well, but we are married to a Microsoft product, so there...
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Relationship
Syntellis’ phone support and web support are adequate. Basically, we will end up in a queue, and we...
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Relationship
Syntellis has been notoriously absent when issues have come up that they could have warned us about.
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Relationship
Syntellis used to be better at providing strategic guidance and best practices. They are a little...
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Loyalty, Relationship
One of our complaints is that we had to cancel an upgrade after prepping for it. Syntellis didn't...
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Operations
Syntellis offers a lot of training options now, but their written documentation isn't as good as it...
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Relationship, Product
Integrating the business planning and cost reporting pieces has been an ongoing process. Syntellis...
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Product
We have been using Syntellis for a long time. I remember what things were like before, and there was...
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Product, Value
Axiom Enterprise Planning is a good tool and does what it is designed to do. We use it exclusively...
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Loyalty
Axiom Enterprise Planning is a long-term commitment. It isn't something that someone can sign up for...
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Relationship
We don’t look to Syntellis for strategic guidance, but they send me a regular report and tell me...
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Relationship
I can't think of any promises that Syntellis hasn’t kept. I think of the vendor as a tool. They...
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Culture, Value
Syntellis is usually up front about what they plan to charge us, and our contract buys us access to...
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Operations, Product
One pain point is that our superusers love Axiom Enterprise Planning, but there is a disconnect for...
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Relationship
Syntellis’ support is probably their best feature. They get back to me the same day, and they pick...
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Product
Axiom Enterprise Planning is so easy to use. We have a nice, simple, one-sheet position request. We...
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Relationship, Product
We still have some responsiveness issues with Axiom Enterprise Planning at times. Of course, there...
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Relationship, Operations
Syntellis' shining star moment was hiring folks who have the healthcare background necessary for the...
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Loyalty, Relationship, Product
The budgeting tool in the system does everything that we need it to do. We can see that the product...
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Product
We have automated much of our monthly financial package process in the system. The vendor's...
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