Axiom Enterprise Planning (Budgeting & Financial Planning)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Axiom Enterprise Planning has great workflows. Doing reports out of it is always intuitive and easy...
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Operations
If I were to make any change to the product, I would improve its implementation. It would also be...
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Product
Most of the modules work as promoted, but we are struggling with the rolling forecast. We stood the...
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Loyalty, Product
The reporting is a bit lacking, but I would acknowledge that Syntellis is working on it. They are...
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Product
Axiom Enterprise Planning integrates with everything else. We already have our actuals and our...
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Operations
Syntellis puts training in our hands. They don't come out and train us every year; we have to be...
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Relationship
Syntellis was quick to react to COVID-19, but they need to be a little more forward thinking about...
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Relationship
I don't need any improvements; my relationship with Syntellis is good. They are in constant contact,...
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Relationship, Product
Syntellis has a standard way of doing things, and that forces us to think a little differently, but...
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Product
When users are working, they are working well, but we are married to a Microsoft product, so there...
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Relationship
Syntellis’ phone support and web support are adequate. Basically, we will end up in a queue, and we...
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Relationship
Syntellis has been notoriously absent when issues have come up that they could have warned us about.
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Relationship
Syntellis used to be better at providing strategic guidance and best practices. They are a little...
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Loyalty, Relationship
One of our complaints is that we had to cancel an upgrade after prepping for it. Syntellis didn't...
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Operations
Syntellis offers a lot of training options now, but their written documentation isn't as good as it...
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Relationship, Product
Integrating the business planning and cost reporting pieces has been an ongoing process. Syntellis...
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Product
We have been using Syntellis for a long time. I remember what things were like before, and there was...
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Product, Value
Axiom Enterprise Planning is a good tool and does what it is designed to do. We use it exclusively...
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Loyalty
Axiom Enterprise Planning is a long-term commitment. It isn't something that someone can sign up for...
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Relationship
We don’t look to Syntellis for strategic guidance, but they send me a regular report and tell me...
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Relationship
I can't think of any promises that Syntellis hasn’t kept. I think of the vendor as a tool. They...
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Culture, Value
Syntellis is usually up front about what they plan to charge us, and our contract buys us access to...
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Operations, Product
One pain point is that our superusers love Axiom Enterprise Planning, but there is a disconnect for...
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Relationship
Syntellis’ support is probably their best feature. They get back to me the same day, and they pick...
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Product
Axiom Enterprise Planning is so easy to use. We have a nice, simple, one-sheet position request. We...
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Relationship, Product
We still have some responsiveness issues with Axiom Enterprise Planning at times. Of course, there...
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Relationship, Operations
Syntellis' shining star moment was hiring folks who have the healthcare background necessary for the...
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Loyalty, Relationship, Product
The budgeting tool in the system does everything that we need it to do. We can see that the product...
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Product
We have automated much of our monthly financial package process in the system. The vendor's...
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Product
Axiom Enterprise Planning gives us the ability to do more in individualized reporting.
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Operations
The person that we had doing the implementation was fantastic.
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Operations
We would like standard refresher courses for the beginning of the budget cycle.
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Relationship
All of the questions that we ask Syntellis' support team get answered. Whenever we have had issues,...
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Relationship
The system gives us more control over what we are looking at spending in the following year. We can...
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Operations
When a piece of software is implemented in the system, we are given a time frame, and after that...
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Product
The system can be a bit complicated and quite cumbersome for a new user.
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Product
We have come across certain reporting things or functionalities in the system that have not worked...
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Product
The tool is very user friendly and easy to understand. I like the aspect where I can add reports and...
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Operations
I don't feel like Syntellis provides enough training.
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Relationship
Our experience with Syntellis has been good. I had some issues, and I got a person that was very...
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Relationship
Syntellis always sends out white papers that are interesting. It is always good to get somebody...
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Product
Integration with Axiom Enterprise Planning is good. We have files that we import, and everything is...
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Operations, Product
When we try to look something up, the documentation is confusing sometimes. Syntellis likes us to...
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Relationship
I don't hear from Syntellis. Once a year, I will get a call from our service representative to ask...
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Product
If we could get a better way of capturing statistics and then marrying them with the revenue in the...
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Operations
I like the things Syntellis has online for training. They are very helpful. It would be nice if...
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Operations
Syntellis did a nice job with the implementation. The person that I dealt with knew the things to...
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Product, Value
Axiom Enterprise Planning allows us to compile the data a lot easier than what we had before. The...
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Operations, Product
The thing about the product that I like more than anything is the reporting capability. Most of our...
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Product, Value
We have had some challenges with how labor is budgeted in the system, and there are some things...
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Product
Each hospital had a separate instance of the system that we were on before, and now with Axiom...
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Relationship
Syntellis has been better lately about keeping all their promises. They went through a growth...
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Product
Axiom Enterprise Planning is a complex system. The options that the system gives us make it a little...
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Relationship
Syntellis is always responsive when we call. The technical support team is good and helpful, and the...
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Relationship, Product
Syntellis' support is very unresponsive with the comparative analytics product. Getting anything...
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Loyalty, Product
For a single hospital organization with several reporting and operating branches, Axiom Enterprise...
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Relationship
Syntellis does Webexes, and they have emails that go out, so they put forth the effort to provide...
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Operations
Anytime we do an implementation, nothing is going to be perfect, and there are obstacles we have to...
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Loyalty, Product
We have been doing a lot of custom databases and giving our managers the ability to provide feedback...
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Operations
Syntellis provides plenty of opportunities for training. If we need training, they are there for us.
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Product
I like that Axiom Enterprise Planning came with a lot of prefabricated reports that were ready to go...
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Relationship
Things are going well with Syntellis. Since Axiom Enterprise Planning moved over from Kaufman Hall...
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Culture, Loyalty, Product
The product works as Syntellis promoted it. It does what we want, so we are pleased with it. Axiom...
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Relationship
With regard to the customer service team, it would be nice if there were a person we could call...
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Operations
The initial implementation was fabulous. It was a quick and easy implementation for the scope of the...
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Product, Value
We have to ask for upgrades. Syntellis doesn't really push them, but the upgrades are pretty good...
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Product
I wish Axiom Enterprise Planning did some things better, like data visualization. I feel constrained...
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Product
Axiom Enterprise Planning has certainly improved tremendously in the years we have had it. The...
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Relationship
I have had a lot of interaction with the customer support team lately, and my experience has been...
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Relationship, Product
We have had a couple of times recently where the product has not been working. And each time we have...
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Relationship
The person who is showing us the new pieces for Axiom Enterprise Planning has been awesome. The...
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Product
Syntellis does database storage very well. The process is extremely efficient for extracting data...
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Loyalty, Product
Axiom Enterprise Planning has been through multiple iterations and a huge development process. We...
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Operations, Product
Syntellis has a website where we can find videos, procedure manuals, and things like that, but I...
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Product
When we are doing budgeting, the methodologies that Syntellis uses to apply to things are really...
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Relationship
Syntellis has been bought out by different companies. They have kept getting bigger, and their...
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Relationship
When we do talk to customer support people and they finally work on our problem, they know what they...
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Product, Value
I would tell a peer or friend that the product is good and can help them develop their budget. They...
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Product
Axiom Enterprise Planning works better than it was promoted to work. We are very happy with the...
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Relationship
Syntellis' normal help desk people are responsive and responsible. A good portion of the vendor's...
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Product, Value
The product has helped us have more continuity in our planning between the long-range financial plan...
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Relationship
We are on an old version of the product because as the vendor has updated their versions, we have...
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Relationship
In the past, we have had a lot of challenges with the vendor. Things escalated to a point that...
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Value
We have been relatively dissatisfied with our Syntellis experience. The vendor needs to work on our...
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Relationship
The vendor’s support model has been a big challenge for us. We submit tickets to get support for a...
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Product
The product’s reporting capabilities are very poor. Getting anything that is not a canned report is...
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Product
Some parts of Axiom Enterprise Planning aren't easy to use. When we go to do budget information in...
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Relationship
We don't hear a lot from the vendor about how the system is doing. The vendor isn't very proactive....
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Operations
Syntellis' overall implementation process and people were really good.
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Product
Axiom Enterprise Planning is based on Excel technology. We didn't realize how much we would like...
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Relationship
When we put in support tickets, we are pleased with the help that we get from the vendor.
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Operations
We use the vendor's online help and videos. The videos are a little dated because some of the things...
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Relationship, Product
We get regular industry-wide updates. I would consider those updates strategic guidance. We get best...
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Operations
Syntellis’ initial implementation services and upgrades were done very well. Things came down to the...
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Operations
An area for improvement would be the vendor's training for both online classes and in-person...
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Product
The information the vendor sends discusses their vision. I don't know that I actually see a...
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Relationship
The vendor's web support team is terrific. They are all over helping us out. They take the lead on...
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Loyalty
We are likely to recommend the product. I have recommended it, and I will continue to do so.
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Relationship, Operations
We have a good relationship with Syntellis but don’t interact with them on strategic guidance. We...
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Product
Syntellis could improve the tool’s productivity reporting because it is a little antiquated. I have...
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Product
Axiom Enterprise Planning is a good tool that is dynamic enough to approach budgeting and planning...
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Operations, Product
Axiom Enterprise Planning has been good. The adoption was a little rough. We were coming from a...
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Product
Integration with Axiom Enterprise Planning is a huge issue. I could have run more updates, but it...
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Relationship
We have had to wait for a long time for Syntellis to help get us upgraded. We have been behind and...
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Product
Axiom Enterprise Planning is a web-based cloud service software, but we have to have everything...
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Relationship
I don’t even know who my executive contact is with Syntellis. We would think that the vendor would...
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Relationship
We have had quite a bit of turnover in who supports us, and that is part of Syntellis’ problem right...
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Operations
Syntellis didn’t truly offer training. We learned during the implementation, and then we held our...
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Product
Axiom Enterprise Planning itself works pretty well. End users like it, and it produces good...
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Product, Value
The solution has tremendously simplified the way that we approach budgeting and planning. Before, we...
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Relationship, Operations
We have an account management person who we can reach out to. When we have questions, that person is...
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Product
I like Axiom Enterprise Planning. It is easy to use, does a very good job, and does the work that it...
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Product
I have not seen a lot of upgrades to the system recently. That is the one thing I want to be...
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Relationship
I like the support Syntellis gives us. The vendor does a great job with customer service. The vendor...
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Product
The product is much more user friendly than most other solutions. The product has been great for...
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Product
The integration of the rolling forecasting functionality with long-term forecasting functionality is...
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Product
Axiom Enterprise Planning is a standardized tool that we can use in all of our healthcare environments....
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Product
Moving to Syntellis was a difficult conversion. Syntellis does provide the information we need to...
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Product, Value
The product makes a simple process too complex. The process requires manual intervention rather than...
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Relationship
Syntellis has newsletters that they send out in which they provide a lot of industry knowledge with...
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Product, Value
For what we use it for, Syntellis' tool is very good. Getting the budgeting module really helped us...
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Relationship, Operations
The vendor’s customer service was really good for the implementations. Different people were...
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Relationship, Product
Syntellis has expanded the solution to be not just for healthcare but also for other areas, such as...
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Product
The rolling forecast tool part of the product is very good. It was brought about as a result of...
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Relationship, Value
I can get all kinds of support all the time. The support we get from Syntellis is outstanding. They...
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Relationship, Operations, Product
With upgrades, Syntellis will tell us what is being fixed, but I have never gotten anybody reaching...
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Product
Recently, we had an upgrade for Axiom Enterprise Planning that went over very well.
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Operations
When we did the implementation and the upgrades that followed, we basically had to create something...
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Loyalty, Product
The new version of the product seems awesome, and everything has gone relatively smoothly. The new...
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Relationship
I wish the response time from Syntellis were quicker. We reach out, but the vendor seems to take...
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Operations
Syntellis’ training consists mainly of a lot of videos and things online. The vendor sends out...
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Product
I don’t love that we have to create prerequisites and other things within the product before we can...
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Product
Axiom Enterprise Planning does what I need it to do. I probably don’t use half of the system, but I...
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Loyalty
I don’t like a lot of the ancillary things, but at the end of the day, I get what I need out of...
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Relationship
I don’t love Syntellis’ service model. Their knowledge base, Syntellis Central, is horrible; I can’t...
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Loyalty, Relationship
Axiom Enterprise Planning was part of Kaufman Hall for however long, and then the vendor decided to...
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Relationship
When I provided feedback on the product, Syntellis was very excited to understand what my issues...
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Product
From a budgeting, financial planning, and performance reporting perspective, Axiom Enterprise...
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Product
If I could give Axiom Enterprise Planning an even higher rating, I would. It is a fantastic product,...
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Product
Our physician group still has needs that aren't being met. The provider budgeting functionality...
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Relationship
We have a great relationship with Syntellis. They are my partner with every issue I have. I have...
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Relationship, Product
One improvement would be more expertise and support for the financial planning module. I am in the...
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Product
Reprocessing files in the system takes some time; it isn't the fastest process. It would be helpful...
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Operations
The training that I received was very basic. I was hoping that the vendor would dive into things...
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Product, Value
The system is set up so we can pull the budget into our EMR automatically, and that is nice. Other...
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Operations, Product
There are upgrades to the system fairly often. The vendor puts in some decent upgrades.
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Relationship
The support person that I usually go to directly does a great job for me and responds in a timely...
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Product
The system is fairly complicated. There are some pretty simple things to drop in, but other things...
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Culture
We have a contract with Syntellis, and the vendor doesn't vary from that. The vendor doesn't bill us...
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Product
Syntellis is getting better at making the product easier to use on the back end. The system has...
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Product
I like the reporting aspect of the product and its options for dimensions and grouping. That is very...
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Product
The budgeting software of the product is great but very complicated. The product is cumbersome when...
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Relationship, Operations
I don't know that I have gotten any strategic guidance from Syntellis. I have maybe received a...
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Operations
I have never gotten any training on budgeting and financial planning. I just use the help documents....
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Operations
Syntellis does have some great little videos for training, but they don't update those videos very...
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Value
Before using Syntellis' solution, we didn't have any solution for developing a budget outside of an...
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Product
The rolling forecasting solution is a newer product for us, so there could be some improvement in...
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Product
Using data from integrated sources is not an issue. We use the system for productivity and payroll...
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Operations, Product
The product does everything we want it to do, and it does so relatively simply. The platform is...
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Operations
The setup was a little difficult, but that is not the vendor’s fault; that is simply the nature of...
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Operations
I am going to give any vendor a perfect score if they do what we ask and do it well, and that is...
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Loyalty, Product
We wanted an organization-wide budgeting platform that is easy to use because we are asking...
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Relationship
We have great customer support. The non-tech people at Syntellis are very responsive to my...
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Value
The vendor was able to work with us and provide the input that would build our budget. By Syntellis...
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Relationship, Product
Syntellis should stay diligent in report writing and should keep the reports flexible. We don't...
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Relationship
The improvements that the vendor has made to their client relationships have been incredible. There...
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Relationship
We are a very independent shop and don't rely much on Syntellis for support or training. We have...
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Product
The two main strengths of the system are flexibility and ease of use. I can't really think of any...
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Operations
There is some training available for the solution.
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Product
I love that the solution is table driven. I can control my own report structure in the system...
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Relationship, Product
The solution needs more support for physician group practices. Everything in the product is either...
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Relationship
We sometimes run into an issue, log a ticket for it, and then find out that it was a bug. If the...
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Relationship, Operations
We had an amazing implementation consultant. They were incredibly knowledgeable and super helpful....
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Product
I like that Axiom Enterprise Planning has everything consolidated. The reporting can be robust when...
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Loyalty
Our big issue is the rolling forecasting. It feels a little rushed. The vendor may still be feeling...
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Relationship
For the most part, Syntellis’ support is pretty good. There were some server issues in the middle of...
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Relationship
We have a relationship manager. Anytime we pull them in, they are helpful in getting traction when...
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Loyalty, Value
If we could implement rolling forecasting with the product in a way that everybody on our side would...
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Operations, Product
When we first implemented the system, there was a video for end users that walked them through how...
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Product
The system supports our integration goals quite well. We can pull together information in a...
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Relationship
Syntellis helps us with the questions we ask. But I don't think they are looking at our tickets,...
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Relationship
Syntellis does have subject matter experts, and they have folks that I know I can work with...
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Loyalty, Product, Value
Before Axiom Enterprise Planning, we had an outdated system. Axiom Enterprise Planning is quicker...
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Operations
Syntellis is a little slow at delivering new technology. I would like the vendor's implementation...
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Loyalty
I probably wouldn't buy Axiom Enterprise Planning again. When we were making our decision, there was...
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Value
There are some customizations that we require that Syntellis is charging us for, but they are not...
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Operations
There is a lot of technical training. Syntellis has really pushed us to go to their online training...
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Relationship
We are reaching out to Syntellis about things. Their sales team meets with our executives and makes...
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Relationship, Operations
The only time I needed help from the vendor, I had to beat them over the head to get it.
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Loyalty
The product works, but it is going away. It isn't part of our long-term strategy.
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