Axiom Enterprise Planning (Budgeting & Financial Planning)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

Axiom Enterprise Planning has great workflows. Doing reports out of it is always intuitive and easy...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

If I were to make any change to the product, I would improve its implementation. It would also be...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Most of the modules work as promoted, but we are struggling with the rolling forecast. We stood the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The reporting is a bit lacking, but I would acknowledge that Syntellis is working on it. They are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Axiom Enterprise Planning integrates with everything else. We already have our actuals and our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Syntellis puts training in our hands. They don't come out and train us every year; we have to be...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Syntellis was quick to react to COVID-19, but they need to be a little more forward thinking about...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't need any improvements; my relationship with Syntellis is good. They are in constant contact,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Syntellis has a standard way of doing things, and that forces us to think a little differently, but...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When users are working, they are working well, but we are married to a Microsoft product, so there...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis’ phone support and web support are adequate. Basically, we will end up in a queue, and we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis has been notoriously absent when issues have come up that they could have warned us about.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis used to be better at providing strategic guidance and best practices. They are a little...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

One of our complaints is that we had to cancel an upgrade after prepping for it. Syntellis didn't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Syntellis offers a lot of training options now, but their written documentation isn't as good as it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Integrating the business planning and cost reporting pieces has been an ongoing process. Syntellis...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have been using Syntellis for a long time. I remember what things were like before, and there was...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Axiom Enterprise Planning is a good tool and does what it is designed to do. We use it exclusively...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Axiom Enterprise Planning is a long-term commitment. It isn't something that someone can sign up for...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We don’t look to Syntellis for strategic guidance, but they send me a regular report and tell me...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I can't think of any promises that Syntellis hasn’t kept. I think of the vendor as a tool. They...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Syntellis is usually up front about what they plan to charge us, and our contract buys us access to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

One pain point is that our superusers love Axiom Enterprise Planning, but there is a disconnect for...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Syntellis’ support is probably their best feature. They get back to me the same day, and they pick...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Axiom Enterprise Planning is so easy to use. We have a nice, simple, one-sheet position request. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We still have some responsiveness issues with Axiom Enterprise Planning at times. Of course, there...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Syntellis' shining star moment was hiring folks who have the healthcare background necessary for the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

The budgeting tool in the system does everything that we need it to do. We can see that the product...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have automated much of our monthly financial package process in the system. The vendor's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Axiom Enterprise Planning gives us the ability to do more in individualized reporting.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The person that we had doing the implementation was fantastic.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We would like standard refresher courses for the beginning of the budget cycle.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

All of the questions that we ask Syntellis' support team get answered. Whenever we have had issues,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The system gives us more control over what we are looking at spending in the following year. We can...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When a piece of software is implemented in the system, we are given a time frame, and after that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system can be a bit complicated and quite cumbersome for a new user.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have come across certain reporting things or functionalities in the system that have not worked...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The tool is very user friendly and easy to understand. I like the aspect where I can add reports and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I don't feel like Syntellis provides enough training.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our experience with Syntellis has been good. I had some issues, and I got a person that was very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Syntellis always sends out white papers that are interesting. It is always good to get somebody...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Integration with Axiom Enterprise Planning is good. We have files that we import, and everything is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

When we try to look something up, the documentation is confusing sometimes. Syntellis likes us to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't hear from Syntellis. Once a year, I will get a call from our service representative to ask...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

If we could get a better way of capturing statistics and then marrying them with the revenue in the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I like the things Syntellis has online for training. They are very helpful. It would be nice if...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Syntellis did a nice job with the implementation. The person that I dealt with knew the things to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Axiom Enterprise Planning allows us to compile the data a lot easier than what we had before. The...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The thing about the product that I like more than anything is the reporting capability. Most of our...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have had some challenges with how labor is budgeted in the system, and there are some things...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Each hospital had a separate instance of the system that we were on before, and now with Axiom...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis has been better lately about keeping all their promises. They went through a growth...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Axiom Enterprise Planning is a complex system. The options that the system gives us make it a little...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Syntellis is always responsive when we call. The technical support team is good and helpful, and the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Syntellis' support is very unresponsive with the comparative analytics product. Getting anything...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

For a single hospital organization with several reporting and operating branches, Axiom Enterprise...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Syntellis does Webexes, and they have emails that go out, so they put forth the effort to provide...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Anytime we do an implementation, nothing is going to be perfect, and there are obstacles we have to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We have been doing a lot of custom databases and giving our managers the ability to provide feedback...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Syntellis provides plenty of opportunities for training. If we need training, they are there for us.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that Axiom Enterprise Planning came with a lot of prefabricated reports that were ready to go...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Things are going well with Syntellis. Since Axiom Enterprise Planning moved over from Kaufman Hall...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

The product works as Syntellis promoted it. It does what we want, so we are pleased with it. Axiom...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With regard to the customer service team, it would be nice if there were a person we could call...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The initial implementation was fabulous. It was a quick and easy implementation for the scope of the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We have to ask for upgrades. Syntellis doesn't really push them, but the upgrades are pretty good...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish Axiom Enterprise Planning did some things better, like data visualization. I feel constrained...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Axiom Enterprise Planning has certainly improved tremendously in the years we have had it. The...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have had a lot of interaction with the customer support team lately, and my experience has been...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had a couple of times recently where the product has not been working. And each time we have...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The person who is showing us the new pieces for Axiom Enterprise Planning has been awesome. The...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Syntellis does database storage very well. The process is extremely efficient for extracting data...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Axiom Enterprise Planning has been through multiple iterations and a huge development process. We...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Syntellis has a website where we can find videos, procedure manuals, and things like that, but I...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we are doing budgeting, the methodologies that Syntellis uses to apply to things are really...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis has been bought out by different companies. They have kept getting bigger, and their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we do talk to customer support people and they finally work on our problem, they know what they...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I would tell a peer or friend that the product is good and can help them develop their budget. They...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Axiom Enterprise Planning works better than it was promoted to work. We are very happy with the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis' normal help desk people are responsive and responsible. A good portion of the vendor's...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The product has helped us have more continuity in our planning between the long-range financial plan...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We are on an old version of the product because as the vendor has updated their versions, we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In the past, we have had a lot of challenges with the vendor. Things escalated to a point that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We have been relatively dissatisfied with our Syntellis experience. The vendor needs to work on our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor’s support model has been a big challenge for us. We submit tickets to get support for a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product’s reporting capabilities are very poor. Getting anything that is not a canned report is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some parts of Axiom Enterprise Planning aren't easy to use. When we go to do budget information in...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't hear a lot from the vendor about how the system is doing. The vendor isn't very proactive....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Syntellis' overall implementation process and people were really good.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Axiom Enterprise Planning is based on Excel technology. We didn't realize how much we would like...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we put in support tickets, we are pleased with the help that we get from the vendor.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We use the vendor's online help and videos. The videos are a little dated because some of the things...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We get regular industry-wide updates. I would consider those updates strategic guidance. We get best...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Syntellis’ initial implementation services and upgrades were done very well. Things came down to the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

An area for improvement would be the vendor's training for both online classes and in-person...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The information the vendor sends discusses their vision. I don't know that I actually see a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's web support team is terrific. They are all over helping us out. They take the lead on...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are likely to recommend the product. I have recommended it, and I will continue to do so.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have a good relationship with Syntellis but don’t interact with them on strategic guidance. We...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Syntellis could improve the tool’s productivity reporting because it is a little antiquated. I have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Axiom Enterprise Planning is a good tool that is dynamic enough to approach budgeting and planning...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Axiom Enterprise Planning has been good. The adoption was a little rough. We were coming from a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Integration with Axiom Enterprise Planning is a huge issue. I could have run more updates, but it...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had to wait for a long time for Syntellis to help get us upgraded. We have been behind and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Axiom Enterprise Planning is a web-based cloud service software, but we have to have everything...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don’t even know who my executive contact is with Syntellis. We would think that the vendor would...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had quite a bit of turnover in who supports us, and that is part of Syntellis’ problem right...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Syntellis didn’t truly offer training. We learned during the implementation, and then we held our...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Axiom Enterprise Planning itself works pretty well. End users like it, and it produces good...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

The solution has tremendously simplified the way that we approach budgeting and planning. Before, we...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations

We have an account management person who we can reach out to. When we have questions, that person is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like Axiom Enterprise Planning. It is easy to use, does a very good job, and does the work that it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have not seen a lot of upgrades to the system recently. That is the one thing I want to be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like the support Syntellis gives us. The vendor does a great job with customer service. The vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The product is much more user friendly than most other solutions. The product has been great for...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The integration of the rolling forecasting functionality with long-term forecasting functionality is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

Axiom Enterprise Planning is a standardized tool that we can use in all of our healthcare environments....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

Moving to Syntellis was a difficult conversion. Syntellis does provide the information we need to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

The product makes a simple process too complex. The process requires manual intervention rather than...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Syntellis has newsletters that they send out in which they provide a lot of industry knowledge with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

For what we use it for, Syntellis' tool is very good. Getting the budgeting module really helped us...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The vendor’s customer service was really good for the implementations. Different people were...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Syntellis has expanded the solution to be not just for healthcare but also for other areas, such as...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The rolling forecast tool part of the product is very good. It was brought about as a result of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

I can get all kinds of support all the time. The support we get from Syntellis is outstanding. They...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

With upgrades, Syntellis will tell us what is being fixed, but I have never gotten anybody reaching...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

Recently, we had an upgrade for Axiom Enterprise Planning that went over very well.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we did the implementation and the upgrades that followed, we basically had to create something...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The new version of the product seems awesome, and everything has gone relatively smoothly. The new...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I wish the response time from Syntellis were quicker. We reach out, but the vendor seems to take...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Syntellis’ training consists mainly of a lot of videos and things online. The vendor sends out...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don’t love that we have to create prerequisites and other things within the product before we can...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Axiom Enterprise Planning does what I need it to do. I probably don’t use half of the system, but I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I don’t like a lot of the ancillary things, but at the end of the day, I get what I need out of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don’t love Syntellis’ service model. Their knowledge base, Syntellis Central, is horrible; I can’t...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Axiom Enterprise Planning was part of Kaufman Hall for however long, and then the vendor decided to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When I provided feedback on the product, Syntellis was very excited to understand what my issues...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From a budgeting, financial planning, and performance reporting perspective, Axiom Enterprise...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I could give Axiom Enterprise Planning an even higher rating, I would. It is a fantastic product,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our physician group still has needs that aren't being met. The provider budgeting functionality...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a great relationship with Syntellis. They are my partner with every issue I have. I have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One improvement would be more expertise and support for the financial planning module. I am in the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Reprocessing files in the system takes some time; it isn't the fastest process. It would be helpful...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training that I received was very basic. I was hoping that the vendor would dive into things...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The system is set up so we can pull the budget into our EMR automatically, and that is nice. Other...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There are upgrades to the system fairly often. The vendor puts in some decent upgrades.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support person that I usually go to directly does a great job for me and responds in a timely...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is fairly complicated. There are some pretty simple things to drop in, but other things...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We have a contract with Syntellis, and the vendor doesn't vary from that. The vendor doesn't bill us...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Syntellis is getting better at making the product easier to use on the back end. The system has...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like the reporting aspect of the product and its options for dimensions and grouping. That is very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The budgeting software of the product is great but very complicated. The product is cumbersome when...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I don't know that I have gotten any strategic guidance from Syntellis. I have maybe received a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have never gotten any training on budgeting and financial planning. I just use the help documents....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Syntellis does have some great little videos for training, but they don't update those videos very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Before using Syntellis' solution, we didn't have any solution for developing a budget outside of an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The rolling forecasting solution is a newer product for us, so there could be some improvement in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Using data from integrated sources is not an issue. We use the system for productivity and payroll...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product does everything we want it to do, and it does so relatively simply. The platform is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The setup was a little difficult, but that is not the vendor’s fault; that is simply the nature of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I am going to give any vendor a perfect score if they do what we ask and do it well, and that is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We wanted an organization-wide budgeting platform that is easy to use because we are asking...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have great customer support. The non-tech people at Syntellis are very responsive to my...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The vendor was able to work with us and provide the input that would build our budget. By Syntellis...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Syntellis should stay diligent in report writing and should keep the reports flexible. We don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The improvements that the vendor has made to their client relationships have been incredible. There...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are a very independent shop and don't rely much on Syntellis for support or training. We have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The two main strengths of the system are flexibility and ease of use. I can't really think of any...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is some training available for the solution.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I love that the solution is table driven. I can control my own report structure in the system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The solution needs more support for physician group practices. Everything in the product is either...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We sometimes run into an issue, log a ticket for it, and then find out that it was a bug. If the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We had an amazing implementation consultant. They were incredibly knowledgeable and super helpful....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that Axiom Enterprise Planning has everything consolidated. The reporting can be robust when...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Our big issue is the rolling forecasting. It feels a little rushed. The vendor may still be feeling...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For the most part, Syntellis’ support is pretty good. There were some server issues in the middle of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a relationship manager. Anytime we pull them in, they are helpful in getting traction when...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

If we could implement rolling forecasting with the product in a way that everybody on our side would...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When we first implemented the system, there was a video for end users that walked them through how...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system supports our integration goals quite well. We can pull together information in a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Syntellis helps us with the questions we ask. But I don't think they are looking at our tickets,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Syntellis does have subject matter experts, and they have folks that I know I can work with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

Before Axiom Enterprise Planning, we had an outdated system. Axiom Enterprise Planning is quicker...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Syntellis is a little slow at delivering new technology. I would like the vendor's implementation...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I probably wouldn't buy Axiom Enterprise Planning again. When we were making our decision, there was...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There are some customizations that we require that Syntellis is charging us for, but they are not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is a lot of technical training. Syntellis has really pushed us to go to their online training...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are reaching out to Syntellis about things. Their sales team meets with our executives and makes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The only time I needed help from the vendor, I had to beat them over the head to get it.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The product works, but it is going away. It isn't part of our long-term strategy.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF