Performance Manager Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship

I think the support for this solution is what I like the best out of everything because I can ask...

Apr 2025
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Manager

Loyalty, Relationship

Syntellis just doesn't keep their promises. We don't have a road map for what is going to change in...

Apr 2025
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Manager

Culture, Value

I personally like how the vendor does what they do with charging. We can get a lot of things that...

Apr 2025
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Director

Loyalty, Product

Performance Manager is not very intuitive, but it is very powerful. It is a really old-looking...

Feb 2025
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Director

Operations

Syntellis could improve the implementation process by laying out the entire plan for people who...

Feb 2025
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Director

Operations

Syntellis does well with the implementation process because most of the team is extremely...

Feb 2025
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Manager

Relationship

We have support from Syntellis, and they are timely in helping with issues when we have them. Also,...

Feb 2025
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Manager

Loyalty, Operations

In the past, I would have given Syntellis' training a very high score, but they don't have much...

Feb 2025
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Manager

Loyalty, Value

The current functionality of Performance Manager meets all my needs. However, I would give it a...

Feb 2025
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Manager

Operations, Value

In the past, Syntellis charged for training, but that changed. When the vendor became Syntellis, all...

Feb 2025
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Manager

Value

Syntellis does not avoid charging for every little thing. Everything costs. Syntellis has...

Feb 2025
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Manager

Relationship

I have enjoyed working with a lot of the different people at Syntellis. Not all those people are...

Feb 2025
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Manager

Loyalty

We knew that we needed a new system because Performance Manager had limited life left due to the...

Feb 2025
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Director

Product

Performance Manager is not really much of an end-user tool; it is more of an analyst tool. But even...

Jan 2025
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Director

Relationship, Product

When there were data breaches with some related technology in the past, Syntellis was very...

Jan 2025
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Director

Relationship

The Syntellis support team has been outsourced of course. I don’t even know who the executives at...

Jan 2025
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Director

Operations

The ongoing training for Performance Manager is almost nonexistent. But it is an older solution for...

Jan 2025
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Director

Operations

Syntellis is interesting because they don't have anyone employed in their company who does the...

Jan 2025
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VP/Other Executive

Relationship

Syntellis should have a user forum so we can provide feedback to the vendor. I have so much...

Aug 2024
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VP/Other Executive

Product

Performance Manager’s biggest strengths are stability and the consistency of the performance. The...

Aug 2024
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Analyst/Coordinator

Operations

The implementation part was and has been very challenging because of turnover. The company got...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations, Product

Performance Manager is better than the solution that we migrated from. The migration was a big...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

The support has been fine but not great. It has been average. Syntellis has a portal where we can...

Jul 2024
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