Performance Manager Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CMIO

Loyalty, Product

Performance Manager is pretty old software. I don't think the vendor is going to do a whole lot of...

Feb 2024
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Director

Loyalty

We know that Performance Manager is not a tool that Syntellis is going to continue to make great...

Feb 2024
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Director

Operations, Product

Performance Manager is just generally a complex tool, but that is just by design. We have to...

Feb 2024
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Director

Product

Performance Manager is a bit older. We would like to see some changes here and there in terms of...

Feb 2024
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Director

Relationship

The customer support from Syntellis is solid. The support people respond, although sometimes not as...

Feb 2024
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Director

Loyalty

Performance Manager is a trusted and reliable tool. Our long-term plans are to move to a web-based...

Feb 2024
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Analyst/Coordinator

Product

Performance Manager takes a massive amount of data and churns through it pretty easily. The biggest...

Jan 2024
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Analyst/Coordinator

Product

The upgrades don't necessarily lead to a more modernized version of the software. Performance...

Jan 2024
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Analyst/Coordinator

Product, Value

Any of the shortcomings of the product are usually on our side. Our organization has data challenges...

Jan 2024
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Director

Product

Syntellis has been great. The recent upgrades have been fine.

Jan 2024
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Director

Loyalty

We may move to a new platform in the next three to five years, and we may even purchase something...

Jan 2024
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Director

Value

We don't pay a lot for the system right now because the vendor doesn't do a lot of upgrades or...

Jan 2024
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Director

Operations

I don't feel that there has been much ongoing training. We pretty much learned the system on our own...

Jan 2024
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Director

Product

Syntellis' system accepts extracted data from our EMR. The hardest part is that when we take in all...

Jan 2024
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Director

Product

I don't really see the vision with Performance Manager. Most of what it is doing involves tacking on...

Jan 2024
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Director

Relationship

We don't have to call the vendor very much, but we now have to log tickets, and we can't really get...

Jan 2024
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Director

Loyalty, Product

There haven't been a lot of new features added to Performance Manager. The vendor has rebranded it...

Jan 2024
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Director

Product

No one outside our team uses the product, but people use our reports and analytics that come from...

Jan 2024
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Director

Relationship

There has been a lot of changeover lately with Syntellis with all the different mergers and...

Jan 2024
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Director

Loyalty, Product

The things that need improvement are probably on us. An issue came up, and the fix was developed for...

Dec 2023
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Director

Product

If someone’s costing process is complex and they need a workhorse, then Performance Manager should...

Dec 2023
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VP/Other Executive

Product

Performance Manager used to be good for what it was, but in the marketplace today, it is not what we...

Nov 2023
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VP/Other Executive

Relationship, Product

Once we are set up in Performance Manager, we can get a new person up to speed on the reporting and...

Nov 2023
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Director

Product

The system really lacks ease of use for end users. The system is very spread out and odd. There is a...

Oct 2023
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Director

Relationship, Operations

We have regular meetings with Syntellis to keep our boss informed. The over-the-phone support...

Oct 2023
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Director

Operations, Value

Performance Manager was very expensive. The implementation was way more costly than the solution...

Oct 2023
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VP/Other Executive

Product

Syntellis continues to develop the product. We can count on their system. Once we get things...

Aug 2023
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VP/Other Executive

Relationship

When Syntellis is engaged, it doesn't seem like we are hunting them down. They stay right there with...

Aug 2023
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VP/Other Executive

Relationship

Anytime there is an issue, we are able to resolve it with Syntellis.

Aug 2023
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VP/Other Executive

Product

The product’s integration is pretty solid. The product is built into everything that we do. All of...

Aug 2023
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VP/Other Executive

Operations

The training that the vendor offers is a lot better for the new product the vendor is working on,...

Jul 2023
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VP/Other Executive

Loyalty, Product, Value

We recently compared Performance Manager with other vendor tools, and we found that some products...

Jul 2023
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VP/Other Executive

Culture, Value

We are very satisfied with the product, but we wouldn't recommend the product to a friend because...

Jul 2023
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VP/Other Executive

Relationship

Syntellis has given us the best vendor experience of any vendor that we have dealt with. Syntellis...

Jul 2023
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VP/Other Executive

Loyalty, Product

Getting into and out of the data within the product is super easy, but the user interface and the...

Jul 2023
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Director

Product, Product

Other products have normalized data, but Syntellis' product does not. The data in the product should...

May 2023
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Director

Product, Product

I like Performance Manager’s flexibility. The product is based on a certain software client, and...

May 2023
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VP/Other Executive

Loyalty, Product

Performance Manager is not easy to use, but the tool is good. I am a little concerned about the...

May 2023
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VP/Other Executive

Loyalty

We need to understand Syntellis' investment road map better going forward. It sounds like...

May 2023
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VP/Other Executive

Relationship, Product

Performance Manager always worked well with our systems. We were in acquisition mode for several...

Apr 2023
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VP/Other Executive

Relationship

I have never had any issues with Syntellis. We used to have regularly scheduled conversations with...

Apr 2023
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VP/Other Executive

Loyalty

Everything seemed to work with the product. It wasn’t a plug-and-play product, but we were fortunate...

Apr 2023
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Manager

Relationship

There are times when we are promised something and don't get what we want. When that happens, I...

Apr 2023
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Manager

Operations

I would give the vendor feedback on the training they offer. They presented topics to us, but we...

Apr 2023
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Manager

Relationship

I give Syntellis two thumbs up across the board for all their products. The turnaround time for...

Apr 2023
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Analyst/Coordinator

Product, Value

Performance Manager is a slow, old system. The process of upgrading and adding data is very time...

Apr 2023
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Analyst/Coordinator

Relationship

I have a contact at Syntellis who regularly communicates with me. I have never had a problem for...

Apr 2023
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Analyst/Coordinator

Relationship

I have a hard time using the Syntellis website and finding anything helpful. I want Syntellis to...

Apr 2023
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Director

Loyalty, Loyalty, Value, Value

We are replacing Performance Manager to avoid having to pay an ungodly amount of money that would...

Apr 2023
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Director

Operations, Operations, Product, Product

For those that have been trained on and have used Performance Manager for a while, it is fairly...

Apr 2023
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Director

Relationship, Relationship

Syntellis’ support has been pretty good, and I can call pretty much anybody throughout the whole...

Apr 2023
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Director

Relationship, Relationship

Syntellis is pretty proactive in terms of coming up with things that should be in version upgrades...

Apr 2023
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(0)
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Director

Product, Product

We use Performance Manager all the time. It is a very mature and stable product. We are very...

Apr 2023
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Director

Operations, Product

The product struggles in terms of ease of use. The product is a little difficult. There is not a web...

Apr 2023
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Director

Culture, Value

To make our satisfaction exceptional, the vendor needs to streamline the upgrade process to be more...

Apr 2023
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(0)
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Director

Product

I am generally favorable when it comes to Syntellis' ability to integrate data and bring it in....

Mar 2023
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(0)
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Director

Relationship, Product

It has started to take Syntellis a little longer to resolve issues. Some of that comes down to their...

Mar 2023
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Director

Loyalty

Performance Manager is a tool that isn't at the top of Syntellis' marketing line. Syntellis doesn't...

Mar 2023
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Director

Product

Ultimately, we need to be able to report on our data and work through the creation of derived data...

Mar 2023
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Director

Relationship, Product

Syntellis has worked well with other vendors to integrate new, cloud-based tools. That has shown us...

Mar 2023
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Analyst/Coordinator

Loyalty

Syntellis says that the solution will continue trucking if people don't want to upgrade it, but the...

Mar 2023
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Analyst/Coordinator

Relationship

We have a client representative who we talk to on a regular basis. When we talk to them, one of...

Mar 2023
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Analyst/Coordinator

Relationship

The work groups that Syntellis has created are extremely helpful. Those work groups are a highlight...

Mar 2023
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Analyst/Coordinator

Relationship, Product

I like Syntellis' continual improvement of the product. They push out a new version of the system...

Mar 2023
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Analyst/Coordinator

Operations, Value

I would like Syntellis to provide more training for the system. I am sure that that training would...

Mar 2023
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