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Performance Manager Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
With Performance Manager, the rollout of new functionality has helped. The product helps me support...
Syntellis's solutions are worth their value. In terms of the cost, I think Syntellis is very fair in...
If costing had been easier, Performance Manager would have been better. Costing was very complex and...
Syntellis had actual manuals and classes for training. They allotted time to send trainers on-site,...
Syntellis was very good about getting back to us in a timely manner. We had a dedicated person when...
Performance Manager is at a dead end. Syntellis is not maintaining it anymore. Performance Manager...
We have been waiting on a more user-friendly interface for the system. The interface is likely one...
Performance Manager is a very old system. It isn't always easy to make it talk to other systems as...
Once someone has used the system, they know where to go in it. However, the system isn't very...
Commentary Summary
Comment Type Breakout