Performance Manager Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
I think the support for this solution is what I like the best out of everything because I can ask...
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Loyalty, Relationship
Syntellis just doesn't keep their promises. We don't have a road map for what is going to change in...
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Culture, Value
I personally like how the vendor does what they do with charging. We can get a lot of things that...
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Loyalty, Product
Performance Manager is not very intuitive, but it is very powerful. It is a really old-looking...
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Operations
Syntellis could improve the implementation process by laying out the entire plan for people who...
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Operations
Syntellis does well with the implementation process because most of the team is extremely...
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Relationship
We have support from Syntellis, and they are timely in helping with issues when we have them. Also,...
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Loyalty, Operations
In the past, I would have given Syntellis' training a very high score, but they don't have much...
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Loyalty, Value
The current functionality of Performance Manager meets all my needs. However, I would give it a...
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Operations, Value
In the past, Syntellis charged for training, but that changed. When the vendor became Syntellis, all...
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Value
Syntellis does not avoid charging for every little thing. Everything costs. Syntellis has...
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Relationship
I have enjoyed working with a lot of the different people at Syntellis. Not all those people are...
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Loyalty
We knew that we needed a new system because Performance Manager had limited life left due to the...
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Product
Performance Manager is not really much of an end-user tool; it is more of an analyst tool. But even...
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Relationship, Product
When there were data breaches with some related technology in the past, Syntellis was very...
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Relationship
The Syntellis support team has been outsourced of course. I don’t even know who the executives at...
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Operations
The ongoing training for Performance Manager is almost nonexistent. But it is an older solution for...
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Operations
Syntellis is interesting because they don't have anyone employed in their company who does the...
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Relationship
Syntellis should have a user forum so we can provide feedback to the vendor. I have so much...
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Product
Performance Manager’s biggest strengths are stability and the consistency of the performance. The...
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Operations
The implementation part was and has been very challenging because of turnover. The company got...
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Loyalty, Operations, Product
Performance Manager is better than the solution that we migrated from. The migration was a big...
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Loyalty, Relationship
The support has been fine but not great. It has been average. Syntellis has a portal where we can...
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Relationship
I don't really work with any of the Syntellis executives. Most of the people I knew and my account...
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Loyalty, Operations, Product
I think Syntellis is going to kill Performance Manager. It is a very old product; it has probably...
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Relationship, Operations
I am dissatisfied with the training from Syntellis. The vendor's website is in disarray since...
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Relationship
It is hard to say whether Syntellis keeps promises because they change who they are so often. I...
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Product
Performance Manager is a mature product. Syntellis is not really modifying it, so it is what it is....
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