Performance Manager Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Syntellis should have a user forum so we can provide feedback to the vendor. I have so much...
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Product
Performance Manager’s biggest strengths are stability and the consistency of the performance. The...
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Operations
The implementation part was and has been very challenging because of turnover. The company got...
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Loyalty, Operations, Product
Performance Manager is better than the solution that we migrated from. The migration was a big...
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Loyalty, Relationship
The support has been fine but not great. It has been average. Syntellis has a portal where we can...
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Relationship
I don't really work with any of the Syntellis executives. Most of the people I knew and my account...
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Loyalty, Operations, Product
I think Syntellis is going to kill Performance Manager. It is a very old product; it has probably...
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Relationship, Operations
I am dissatisfied with the training from Syntellis. The vendor's website is in disarray since...
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Relationship
It is hard to say whether Syntellis keeps promises because they change who they are so often. I...
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Product
Performance Manager is a mature product. Syntellis is not really modifying it, so it is what it is....
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Loyalty
We will be moving away from Syntellis' product to an enterprise platform under another vendor. From...
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Culture, Value
With Syntellis, I don't think we have ever had to pay for anything outside of what is in our contract....
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Loyalty
We currently use the system for cost accounting, encounter-based reporting, and budgeting, and we...
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Loyalty
If I were to do another installation of decision support software, there are newer products...
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Operations
We haven't experienced training with Syntellis for quite a while. Syntellis has town halls where...
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Product
For integration requirements, Performance Manager’s data structure is pretty complex, probably...
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Product
Part of the Performance Manager package is business insights, but the technology is old. It is not a...
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Loyalty, Product
I have been using Performance Manager product for a long time; it is a workhorse. My team has...
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Relationship
With the current support, we are dealing with a company that never has any skin in the game with the...
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Loyalty
We have been in conversations with the vendor, and in the next four or five years, they are planning...
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Product, Value
I have worked with the system for years. It is a good application for what it offers. It is top...
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Product
Syntellis Performance Manager is a little outdated in terms of speed. It is a little slow compared...
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Operations
All of Syntellis' training manuals are now online. In the past, we had to purchase those manuals...
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Loyalty, Relationship
In the past, the vendor had user groups who we could talk about things with to make our lives...
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Relationship, Product
Syntellis is there when we need them. We haven't had to resolve any problems recently. We haven't...
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Relationship
Over the years, we have had a friendship and a good working relationship with the vendor's...
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Loyalty, Product, Value
The system has all of the features that we need for decision support and cost accounting. I have yet...
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Product
I like the flexibility of Performance Manager, and I also like the fact that people can do a lot...
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Value
Syntellis doesn’t really nickel-and-dime us. There are things we can get from them that we don’t...
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Loyalty, Product
Performance Manager is pretty old software. I don't think the vendor is going to do a whole lot of...
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Loyalty
We know that Performance Manager is not a tool that Syntellis is going to continue to make great...
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Operations, Product
Performance Manager is just generally a complex tool, but that is just by design. We have to...
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Product
Performance Manager is a bit older. We would like to see some changes here and there in terms of...
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Relationship
The customer support from Syntellis is solid. The support people respond, although sometimes not as...
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Loyalty
Performance Manager is a trusted and reliable tool. Our long-term plans are to move to a web-based...
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Product
Performance Manager takes a massive amount of data and churns through it pretty easily. The biggest...
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Product
The upgrades don't necessarily lead to a more modernized version of the software. Performance...
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Product, Value
Any of the shortcomings of the product are usually on our side. Our organization has data challenges...
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Product
Syntellis has been great. The recent upgrades have been fine.
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Loyalty
We may move to a new platform in the next three to five years, and we may even purchase something...
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Value
We don't pay a lot for the system right now because the vendor doesn't do a lot of upgrades or...
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Operations
I don't feel that there has been much ongoing training. We pretty much learned the system on our own...
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Product
Syntellis' system accepts extracted data from our EMR. The hardest part is that when we take in all...
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Product
I don't really see the vision with Performance Manager. Most of what it is doing involves tacking on...
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Relationship
We don't have to call the vendor very much, but we now have to log tickets, and we can't really get...
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Loyalty, Product
There haven't been a lot of new features added to Performance Manager. The vendor has rebranded it...
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Product
No one outside our team uses the product, but people use our reports and analytics that come from...
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Relationship
There has been a lot of changeover lately with Syntellis with all the different mergers and...
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Loyalty, Product
The things that need improvement are probably on us. An issue came up, and the fix was developed for...
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Product
If someone’s costing process is complex and they need a workhorse, then Performance Manager should...
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