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User Commentary
Relationship
We have support from Syntellis, and they are timely in helping with issues when we have them. Also,...
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Loyalty, Operations
In the past, I would have given Syntellis' training a very high score, but they don't have much...
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Loyalty, Value
The current functionality of Performance Manager meets all my needs. However, I would give it a...
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Operations, Value
In the past, Syntellis charged for training, but that changed. When the vendor became Syntellis, all...
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Value
Syntellis does not avoid charging for every little thing. Everything costs. Syntellis has...
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Relationship
I have enjoyed working with a lot of the different people at Syntellis. Not all those people are...
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Loyalty
We knew that we needed a new system because Performance Manager had limited life left due to the...
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Product
Performance Manager is not really much of an end-user tool; it is more of an analyst tool. But even...
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Relationship, Product
When there were data breaches with some related technology in the past, Syntellis was very...
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Relationship
The Syntellis support team has been outsourced of course. I don’t even know who the executives at...
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Operations
The ongoing training for Performance Manager is almost nonexistent. But it is an older solution for...
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Operations
Syntellis is interesting because they don't have anyone employed in their company who does the...
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Relationship
Syntellis should have a user forum so we can provide feedback to the vendor. I have so much...
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Product
Performance Manager’s biggest strengths are stability and the consistency of the performance. The...
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Operations
The implementation part was and has been very challenging because of turnover. The company got...
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Loyalty, Operations, Product
Performance Manager is better than the solution that we migrated from. The migration was a big...
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Loyalty, Relationship
The support has been fine but not great. It has been average. Syntellis has a portal where we can...
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Relationship
I don't really work with any of the Syntellis executives. Most of the people I knew and my account...
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Loyalty, Operations, Product
I think Syntellis is going to kill Performance Manager. It is a very old product; it has probably...
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Relationship, Operations
I am dissatisfied with the training from Syntellis. The vendor's website is in disarray since...
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Relationship
It is hard to say whether Syntellis keeps promises because they change who they are so often. I...
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Product
Performance Manager is a mature product. Syntellis is not really modifying it, so it is what it is....
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Loyalty
We will be moving away from Syntellis' product to an enterprise platform under another vendor. From...
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Culture, Value
With Syntellis, I don't think we have ever had to pay for anything outside of what is in our contract....
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Loyalty
We currently use the system for cost accounting, encounter-based reporting, and budgeting, and we...
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Loyalty
If I were to do another installation of decision support software, there are newer products...
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Operations
We haven't experienced training with Syntellis for quite a while. Syntellis has town halls where...
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Product
For integration requirements, Performance Manager’s data structure is pretty complex, probably...
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Product
Part of the Performance Manager package is business insights, but the technology is old. It is not a...
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Loyalty, Product
I have been using Performance Manager product for a long time; it is a workhorse. My team has...
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Relationship
With the current support, we are dealing with a company that never has any skin in the game with the...
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Loyalty
We have been in conversations with the vendor, and in the next four or five years, they are planning...
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Product, Value
I have worked with the system for years. It is a good application for what it offers. It is top...
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Product
Syntellis Performance Manager is a little outdated in terms of speed. It is a little slow compared...
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Operations
All of Syntellis' training manuals are now online. In the past, we had to purchase those manuals...
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Loyalty, Relationship
In the past, the vendor had user groups who we could talk about things with to make our lives...
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Relationship, Product
Syntellis is there when we need them. We haven't had to resolve any problems recently. We haven't...
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Relationship
Over the years, we have had a friendship and a good working relationship with the vendor's...
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Loyalty, Product, Value
The system has all of the features that we need for decision support and cost accounting. I have yet...
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Product
I like the flexibility of Performance Manager, and I also like the fact that people can do a lot...
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Value
Syntellis doesn’t really nickel-and-dime us. There are things we can get from them that we don’t...
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Loyalty, Product
Performance Manager is pretty old software. I don't think the vendor is going to do a whole lot of...
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