Performance Manager Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Relationship

I don't really work with any of the Syntellis executives. Most of the people I knew and my account...

Jun 2024
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Analyst/Coordinator

Loyalty, Operations, Product

I think Syntellis is going to kill Performance Manager. It is a very old product; it has probably...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

I am dissatisfied with the training from Syntellis. The vendor's website is in disarray since...

Jun 2024
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Analyst/Coordinator

Relationship

It is hard to say whether Syntellis keeps promises because they change who they are so often. I...

Jun 2024
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Analyst/Coordinator

Product

Performance Manager is a mature product. Syntellis is not really modifying it, so it is what it is....

Jun 2024
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VP/Other Executive

Loyalty

We will be moving away from Syntellis' product to an enterprise platform under another vendor. From...

Apr 2024
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VP/Other Executive

Culture, Value

With Syntellis, I don't think we have ever had to pay for anything outside of what is in our contract....

Apr 2024
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Director

Loyalty

We currently use the system for cost accounting, encounter-based reporting, and budgeting, and we...

Apr 2024
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Director

Loyalty

If I were to do another installation of decision support software, there are newer products...

Apr 2024
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Director

Operations

We haven't experienced training with Syntellis for quite a while. Syntellis has town halls where...

Apr 2024
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Director

Product

For integration requirements, Performance Manager’s data structure is pretty complex, probably...

Apr 2024
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Director

Product

Part of the Performance Manager package is business insights, but the technology is old. It is not a...

Apr 2024
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Director

Loyalty, Product

I have been using Performance Manager product for a long time; it is a workhorse. My team has...

Apr 2024
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Director

Relationship

With the current support, we are dealing with a company that never has any skin in the game with the...

Apr 2024
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Director

Loyalty

We have been in conversations with the vendor, and in the next four or five years, they are planning...

Apr 2024
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Director

Product, Value

I have worked with the system for years. It is a good application for what it offers. It is top...

Apr 2024
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Director

Product

Syntellis Performance Manager is a little outdated in terms of speed. It is a little slow compared...

Apr 2024
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Manager

Operations

All of Syntellis' training manuals are now online. In the past, we had to purchase those manuals...

Apr 2024
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Manager

Loyalty, Relationship

In the past, the vendor had user groups who we could talk about things with to make our lives...

Apr 2024
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Manager

Relationship, Product

Syntellis is there when we need them. We haven't had to resolve any problems recently. We haven't...

Apr 2024
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Manager

Relationship

Over the years, we have had a friendship and a good working relationship with the vendor's...

Apr 2024
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Manager

Loyalty, Product, Value

The system has all of the features that we need for decision support and cost accounting. I have yet...

Apr 2024
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Manager

Product

I like the flexibility of Performance Manager, and I also like the fact that people can do a lot...

Mar 2024
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Manager

Value

Syntellis doesn’t really nickel-and-dime us. There are things we can get from them that we don’t...

Mar 2024
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CMIO

Loyalty, Product

Performance Manager is pretty old software. I don't think the vendor is going to do a whole lot of...

Feb 2024
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Director

Loyalty

We know that Performance Manager is not a tool that Syntellis is going to continue to make great...

Feb 2024
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Director

Operations, Product

Performance Manager is just generally a complex tool, but that is just by design. We have to...

Feb 2024
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Director

Product

Performance Manager is a bit older. We would like to see some changes here and there in terms of...

Feb 2024
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Director

Relationship

The customer support from Syntellis is solid. The support people respond, although sometimes not as...

Feb 2024
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Director

Loyalty

Performance Manager is a trusted and reliable tool. Our long-term plans are to move to a web-based...

Feb 2024
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Analyst/Coordinator

Product

Performance Manager takes a massive amount of data and churns through it pretty easily. The biggest...

Jan 2024
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Analyst/Coordinator

Product

The upgrades don't necessarily lead to a more modernized version of the software. Performance...

Jan 2024
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Analyst/Coordinator

Product, Value

Any of the shortcomings of the product are usually on our side. Our organization has data challenges...

Jan 2024
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Director

Product

Syntellis has been great. The recent upgrades have been fine.

Jan 2024
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Director

Loyalty

We may move to a new platform in the next three to five years, and we may even purchase something...

Jan 2024
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Director

Value

We don't pay a lot for the system right now because the vendor doesn't do a lot of upgrades or...

Jan 2024
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Director

Operations

I don't feel that there has been much ongoing training. We pretty much learned the system on our own...

Jan 2024
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Director

Product

Syntellis' system accepts extracted data from our EMR. The hardest part is that when we take in all...

Jan 2024
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Director

Product

I don't really see the vision with Performance Manager. Most of what it is doing involves tacking on...

Jan 2024
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Director

Relationship

We don't have to call the vendor very much, but we now have to log tickets, and we can't really get...

Jan 2024
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Director

Loyalty, Product

There haven't been a lot of new features added to Performance Manager. The vendor has rebranded it...

Jan 2024
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Director

Product

No one outside our team uses the product, but people use our reports and analytics that come from...

Jan 2024
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Director

Relationship

There has been a lot of changeover lately with Syntellis with all the different mergers and...

Jan 2024
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Director

Loyalty, Product

The things that need improvement are probably on us. An issue came up, and the fix was developed for...

Dec 2023
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Director

Product

If someone’s costing process is complex and they need a workhorse, then Performance Manager should...

Dec 2023
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VP/Other Executive

Product

Performance Manager used to be good for what it was, but in the marketplace today, it is not what we...

Nov 2023
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VP/Other Executive

Relationship, Product

Once we are set up in Performance Manager, we can get a new person up to speed on the reporting and...

Nov 2023
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Director

Product

The system really lacks ease of use for end users. The system is very spread out and odd. There is a...

Oct 2023
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Director

Relationship, Operations

We have regular meetings with Syntellis to keep our boss informed. The over-the-phone support...

Oct 2023
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Director

Operations, Value

Performance Manager was very expensive. The implementation was way more costly than the solution...

Oct 2023
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VP/Other Executive

Product

Syntellis continues to develop the product. We can count on their system. Once we get things...

Aug 2023
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VP/Other Executive

Relationship

When Syntellis is engaged, it doesn't seem like we are hunting them down. They stay right there with...

Aug 2023
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VP/Other Executive

Relationship

Anytime there is an issue, we are able to resolve it with Syntellis.

Aug 2023
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VP/Other Executive

Product

The product’s integration is pretty solid. The product is built into everything that we do. All of...

Aug 2023
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