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Performance Manager Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Director

Value

If costing had been easier, Performance Manager would have been better. Costing was very complex and...

Jan 2026
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Director

Operations

Syntellis had actual manuals and classes for training. They allotted time to send trainers on-site,...

Jan 2026
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Director

Relationship

Syntellis was very good about getting back to us in a timely manner. We had a dedicated person when...

Jan 2026
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Director

Product

Performance Manager is at a dead end. Syntellis is not maintaining it anymore. Performance Manager...

Jan 2026
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Director

Loyalty

We have been waiting on a more user-friendly interface for the system. The interface is likely one...

Dec 2025
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Director

Product

Performance Manager is a very old system. It isn't always easy to make it talk to other systems as...

Dec 2025
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Director

Operations, Product

Once someone has used the system, they know where to go in it. However, the system isn't very...

Dec 2025
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Manager

Relationship

I think the support for this solution is what I like the best out of everything because I can ask...

Apr 2025
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Manager

Loyalty, Relationship

Syntellis just doesn't keep their promises. We don't have a road map for what is going to change in...

Apr 2025
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Manager

Culture, Value

I personally like how the vendor does what they do with charging. We can get a lot of things that...

Apr 2025
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Director

Loyalty, Product

Performance Manager is not very intuitive, but it is very powerful. It is a really old-looking...

Feb 2025
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Director

Operations

Syntellis could improve the implementation process by laying out the entire plan for people who...

Feb 2025
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Director

Operations

Syntellis does well with the implementation process because most of the team is extremely...

Feb 2025
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