Performance Manager Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship

We have support from Syntellis, and they are timely in helping with issues when we have them. Also,...

Feb 2025
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Manager

Loyalty, Operations

In the past, I would have given Syntellis' training a very high score, but they don't have much...

Feb 2025
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Manager

Loyalty, Value

The current functionality of Performance Manager meets all my needs. However, I would give it a...

Feb 2025
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Manager

Operations, Value

In the past, Syntellis charged for training, but that changed. When the vendor became Syntellis, all...

Feb 2025
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Manager

Value

Syntellis does not avoid charging for every little thing. Everything costs. Syntellis has...

Feb 2025
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Manager

Relationship

I have enjoyed working with a lot of the different people at Syntellis. Not all those people are...

Feb 2025
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Manager

Loyalty

We knew that we needed a new system because Performance Manager had limited life left due to the...

Feb 2025
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Director

Product

Performance Manager is not really much of an end-user tool; it is more of an analyst tool. But even...

Jan 2025
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Director

Relationship, Product

When there were data breaches with some related technology in the past, Syntellis was very...

Jan 2025
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Director

Relationship

The Syntellis support team has been outsourced of course. I don’t even know who the executives at...

Jan 2025
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Director

Operations

The ongoing training for Performance Manager is almost nonexistent. But it is an older solution for...

Jan 2025
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Director

Operations

Syntellis is interesting because they don't have anyone employed in their company who does the...

Jan 2025
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VP/Other Executive

Relationship

Syntellis should have a user forum so we can provide feedback to the vendor. I have so much...

Aug 2024
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VP/Other Executive

Product

Performance Manager’s biggest strengths are stability and the consistency of the performance. The...

Aug 2024
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Analyst/Coordinator

Operations

The implementation part was and has been very challenging because of turnover. The company got...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations, Product

Performance Manager is better than the solution that we migrated from. The migration was a big...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

The support has been fine but not great. It has been average. Syntellis has a portal where we can...

Jul 2024
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Analyst/Coordinator

Relationship

I don't really work with any of the Syntellis executives. Most of the people I knew and my account...

Jun 2024
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Analyst/Coordinator

Loyalty, Operations, Product

I think Syntellis is going to kill Performance Manager. It is a very old product; it has probably...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

I am dissatisfied with the training from Syntellis. The vendor's website is in disarray since...

Jun 2024
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Analyst/Coordinator

Relationship

It is hard to say whether Syntellis keeps promises because they change who they are so often. I...

Jun 2024
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Analyst/Coordinator

Product

Performance Manager is a mature product. Syntellis is not really modifying it, so it is what it is....

Jun 2024
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VP/Other Executive

Loyalty

We will be moving away from Syntellis' product to an enterprise platform under another vendor. From...

Apr 2024
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VP/Other Executive

Culture, Value

With Syntellis, I don't think we have ever had to pay for anything outside of what is in our contract....

Apr 2024
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Director

Loyalty

We currently use the system for cost accounting, encounter-based reporting, and budgeting, and we...

Apr 2024
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Director

Loyalty

If I were to do another installation of decision support software, there are newer products...

Apr 2024
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Director

Operations

We haven't experienced training with Syntellis for quite a while. Syntellis has town halls where...

Apr 2024
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Director

Product

For integration requirements, Performance Manager’s data structure is pretty complex, probably...

Apr 2024
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Director

Product

Part of the Performance Manager package is business insights, but the technology is old. It is not a...

Apr 2024
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Director

Loyalty, Product

I have been using Performance Manager product for a long time; it is a workhorse. My team has...

Apr 2024
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Director

Relationship

With the current support, we are dealing with a company that never has any skin in the game with the...

Apr 2024
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Director

Loyalty

We have been in conversations with the vendor, and in the next four or five years, they are planning...

Apr 2024
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Director

Product, Value

I have worked with the system for years. It is a good application for what it offers. It is top...

Apr 2024
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Director

Product

Syntellis Performance Manager is a little outdated in terms of speed. It is a little slow compared...

Apr 2024
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Manager

Operations

All of Syntellis' training manuals are now online. In the past, we had to purchase those manuals...

Apr 2024
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Manager

Loyalty, Relationship

In the past, the vendor had user groups who we could talk about things with to make our lives...

Apr 2024
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Manager

Relationship, Product

Syntellis is there when we need them. We haven't had to resolve any problems recently. We haven't...

Apr 2024
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Manager

Relationship

Over the years, we have had a friendship and a good working relationship with the vendor's...

Apr 2024
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Manager

Loyalty, Product, Value

The system has all of the features that we need for decision support and cost accounting. I have yet...

Apr 2024
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Manager

Product

I like the flexibility of Performance Manager, and I also like the fact that people can do a lot...

Mar 2024
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Manager

Value

Syntellis doesn’t really nickel-and-dime us. There are things we can get from them that we don’t...

Mar 2024
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CMIO

Loyalty, Product

Performance Manager is pretty old software. I don't think the vendor is going to do a whole lot of...

Feb 2024
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