CareFlow EPR (Global) Commentary
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Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Director

Product, Product, Product, Product

It is a bit difficult to home in on one particular thing for System C to improve. If a clinician...

Mar 2024
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Director

Loyalty, Loyalty, Loyalty, Loyalty

At the moment, CareFlow EPR is part of our long-term plans. Our future satisfaction with System C...

Mar 2024
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Director

Product, Product, Product, Product

From a product perspective, CareFlow EPR is a very configurable system. We can drive pathway design...

Mar 2024
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Value, Value, Value, Value

System C does not charge for everything. Over the last little while since the new leadership team...

Mar 2024
||
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

System C is not taking care of all the localization, but they are proactive. However, they are very...

Mar 2024
||
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CIO

Value, Value, Value, Value

CareFlow EPR gives us good value for our money. It is a cheap and cheerful budget EPR that people...

Mar 2024
||
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

The customer engagement from System C has been very poor. That is actually mostly because System C...

Mar 2024
||
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CIO

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We have had problems with first-level engineering, getting engagement with executives, getting...

Mar 2024
||
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CIO

Product, Product, Product, Product, Value, Value, Value, Value

CareFlow EPR has great value compared to a lot of other systems.

Mar 2024
||
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CIO

Operations, Operations, Operations, Operations

It is up to us to take the vendor's training and adapt it to best fit the needs of our local people.

Mar 2024
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CIO

Culture, Culture, Culture, Culture, Product, Product, Product, Product

There are bits of pieces that the vendor promised us that aren't in the system yet, but that is true...

Mar 2024
||
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CIO

Product, Product, Product, Product, Value, Value, Value, Value

CareFlow EPR doesn't integrate well with anything outside of the vendor's own product suite, and...

Mar 2024
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CIO

Operations, Operations, Operations, Operations

Our original implementation of CareFlow EPR went really well. That was during the COVID-19 pandemic,...

Mar 2024
||
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CIO

Operations, Operations, Operations, Operations, Product, Product, Product, Product

We have had a number of updates and hotfixes for the system that we have had to back out from...

Mar 2024
||
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CIO

Relationship, Relationship, Relationship, Relationship

The vendor is limited in their ability to support us and deliver changes. If we have new problems,...

Mar 2024
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CIO

Product, Product, Product, Product

CareFlow EPR does a big job, and it does that job pretty well. It is fairly robust and stable, and...

Mar 2024
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CIO

Relationship, Relationship, Relationship, Relationship

The vendor's support isn't bad, and if there is a major crisis, they will be on it. We meet with our...

Mar 2024
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We have had some issues where we have had really slow responses from System C and have had to...

Feb 2024
||
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Manager

Product, Product, Product, Product

We quite like the electronic prescribing system. It is nice and clear. We can make it look logical...

Feb 2024
||
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Manager

Product, Product, Product, Product

We always double-check all our drugs, but there is nowhere for us to write that we have also been...

Feb 2024
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The vendor could work better with other vendors to make sure we are all making headway together....

Feb 2024
||
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Director

Culture, Culture, Culture, Culture, Value, Value, Value, Value

If I had a bigger budget, I would not buy Medway EPR again. We are always constrained. Our...

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

System C gets in touch when they are aware of an issue, but they don’t do that for everything.

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Our users really like Medway EPR. I think what has been a bit frustrating has been System C's delays...

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship

We have always had a very good relationship with System C. It has very much been on a...

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship

Our frustrations with System C recently have been due to the fact that the supplier has been bought...

Feb 2024
||
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Manager

Product, Product, Product, Product

It requires a lot of clicks in Medway EPR to get anywhere, so each individual action takes a long...

Feb 2024
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