CareFlow EPR (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
It is a bit difficult to home in on one particular thing for System C to improve. If a clinician...
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Loyalty
At the moment, CareFlow EPR is part of our long-term plans. Our future satisfaction with System C...
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Product
From a product perspective, CareFlow EPR is a very configurable system. We can drive pathway design...
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Loyalty, Value
System C does not charge for everything. Over the last little while since the new leadership team...
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Loyalty, Product
System C is not taking care of all the localization, but they are proactive. However, they are very...
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Value
CareFlow EPR gives us good value for our money. It is a cheap and cheerful budget EPR that people...
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Loyalty, Relationship
The customer engagement from System C has been very poor. That is actually mostly because System C...
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Relationship, Product
We have had problems with first-level engineering, getting engagement with executives, getting...
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Product, Value
CareFlow EPR has great value compared to a lot of other systems.
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Operations
It is up to us to take the vendor's training and adapt it to best fit the needs of our local people.
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Culture, Product
There are bits of pieces that the vendor promised us that aren't in the system yet, but that is true...
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Product, Value
CareFlow EPR doesn't integrate well with anything outside of the vendor's own product suite, and...
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Operations
Our original implementation of CareFlow EPR went really well. That was during the COVID-19 pandemic,...
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Operations, Product
We have had a number of updates and hotfixes for the system that we have had to back out from...
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Relationship
The vendor is limited in their ability to support us and deliver changes. If we have new problems,...
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Product
CareFlow EPR does a big job, and it does that job pretty well. It is fairly robust and stable, and...
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Relationship
The vendor's support isn't bad, and if there is a major crisis, they will be on it. We meet with our...
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Relationship, Product
We have had some issues where we have had really slow responses from System C and have had to...
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Product
We quite like the electronic prescribing system. It is nice and clear. We can make it look logical...
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Product
We always double-check all our drugs, but there is nowhere for us to write that we have also been...
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Relationship, Product
The vendor could work better with other vendors to make sure we are all making headway together....
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Culture, Value
If I had a bigger budget, I would not buy Medway EPR again. We are always constrained. Our...
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Relationship, Product
System C gets in touch when they are aware of an issue, but they don’t do that for everything.
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Relationship, Product
Our users really like Medway EPR. I think what has been a bit frustrating has been System C's delays...
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Relationship
We have always had a very good relationship with System C. It has very much been on a...
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Relationship
Our frustrations with System C recently have been due to the fact that the supplier has been bought...
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Product
It requires a lot of clicks in Medway EPR to get anywhere, so each individual action takes a long...
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