CareFlow EPR (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Product
I would buy CareFlow EPR again if I had the choice. One of the main drivers for that is how well it...
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Operations
For the training from System C, we have in-person specialists who deliver face-to-face training for...
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Product
If there were some sort of smart tool that would allow me to look at my utilization of capacity or...
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Value
For any interface work we have done with System C in the past, they have charged a ridiculous amount...
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Product
CareFlow EPR does the job. We use it to make appointments and print letters and schedules. A...
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Operations
System C puts barriers up internally for themselves. The product teams are in a hub-and-spoke model,...
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Product
The design across System C's products is inconsistent, and they haven't consolidated the UI. The UI...
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Relationship
The product works, but we have had to compromise and do workarounds despite not wanting to. There...
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Culture, Product
The product only partially works as promoted. What was promised and what we have to do are very...
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Relationship
We do talk to all levels of the senior representatives at System C, and we are invited to their...
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Culture, Loyalty
The vendor definitely has a vision, but their vision doesn't necessarily align with our vision. It...
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Relationship
We find so many issues that the vendor doesn't seem to be aware of. We have regular meetings with...
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Operations
The vendor did provide some training days on how to build the systems. But I think that was limited...
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Product
Systems C was too late to adopt a cloud-based approach for all their products. There are so many...
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Loyalty, Product
The product is fine, but the growing number of things that keep not meeting our expectations, like...
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Relationship, Product
System C has gone through lots of acquisitions, and their internal integrations haven't been...
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Relationship
If we find issues, the vendor's responsiveness is variable. More often than not, our ideas are shut...
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Relationship
We have had discussions with the vendor about partnering on things to improve the product, but...
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Product
The product is fairly stable and reliable, and the uptime is quite good.
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Product
Basic things about the UI or consistency of the application platforms are a recurring theme that...
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Product
CareFlow EPR’s ease of use is somewhere in the middle of the road based on how other EPRs look and...
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Product
The vendor delivers a lot, but they are way off target in having everything we need. When I look at...
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Relationship
One time when we had a catastrophic problem, we reached out to a high-level person at System C, and...
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Relationship, Product, Value
Our leaders and clinical teams are the ones who work out how to use the product safely within its...
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Product
The EHR isn't vastly different from most other things, but we might not recommend it because of what...
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Loyalty, Relationship
I suspect System C is in a difficult position. They have made some savvy decisions around...
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Product
Integration and interoperability are separate things. I could forgive the vendor for poor...
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Relationship
System C does not keep all promises. The deadlines lapse on the things they promise. We have good...
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Relationship, Product
The vendor meets some of our local needs. We have systems that are working, but there are things...
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Loyalty, Value
We probably wouldn't buy the product again based on our experience, but I'm not sure things would be...
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Relationship
After we log an issue in the vendor's ticketing system, the first thing they do is downgrade it...
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Product
System C could do better if they would listen more. CareFlow EPR is still an immature product. We...
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Relationship
Several years ago, System C was sold to venture capitalists in the United States. All of a sudden,...
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Relationship
CareFlow’s executive involvement could be better. However, we often eventually get to the right...
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Operations
Sometimes System C keeps their promises, but sometimes they don't. I think that is more down to...
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Product, Value
From an electronic prescribing point of view, CareFlow EPR allows for local changes that allow us to...
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Product
CareFlow EPMA, the electronic prescribing aspect of CareFlow EPR, was only recently integrated....
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Loyalty
Right now, I wouldn’t buy CareFlow EPR again. We are moving away from System C across our...
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Operations, Product
We took an upgrade for CareFlow EPR, and there were countless technical and performance problems...
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Value
CareFlow EPR can drive tangible outcomes, but at the same time, it isn't functionally rich. I can’t...
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Loyalty, Product
If I were given an option to buy an EPR, I would not choose CareFlow EPR. It has poor stability and...
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