Kareo EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Kareo EHR/PM works. It is a good product and is easy to use. If we understand it, it is...
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Relationship
tebra’s web support and phone support are good. Their customer service people are available if we...
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Value
tebra is not giving me anything that is improving my revenue. The system works, but tebra charges us...
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Operations
tebra’s training could be a little more streamlined. The accessibility of the training is quick, but...
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Product
A provider is not made aware of a tentative patient appointment via text, and that would be very...
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Culture
tebra makes good on everything that is in the contract in regard to not overpricing and basically...
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Product
In Kareo EHR, I would like a way to send reminders to patients about the submission of intake forms,...
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Product
One small headache that I have with Kareo EHR is that I cannot write work excuse notes from the...
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Relationship, Product
Overall, I love Kareo EHR. It is a very good and intuitive software, and it is very user friendly...
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Product
We don't run everything we do through Kareo EHR/PM, but for what we want it to do, it satisfies...
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Product
Kareo EHR/PM doesn't do things that it isn't built to do. For the things we aren't using Kareo...
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Loyalty, Relationship
I don't see my satisfaction with Kareo EHR/PM changing. It could only get better the more experience...
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Relationship
tebra’s support is fantastic. The support people really do everything they can to figure things out....
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Relationship, Operations, Product
Outside of things that are our fault, the ease of use of Kareo EHR/PM is good. It does what it is...
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Loyalty
tebra failed us on multiple important fronts. I understand that the pandemic forced them to switch...
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Relationship, Product
When tebra can get the portal to work and upload documents, the solution is great, but when they...
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Product
The solution does what it needs to do, and updates seem to help. It saves my information when I...
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Product, Value
I wish the solution had an automatic integration so that I didn't have to pay extra for faxing...
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Operations
I have not done any training with tebra, and none of the trainings that have come up lately have...
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Product
The only reason I have tebra is that my billing people work with them, and tebra was the easiest one...
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Product
I would like Kareo to focus on clinical-side improvements like PDMP integration for our state,...
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Product
The notes in the Kareo system are pretty solid, and the billing side of things is spot on.
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Product, Value
tebra's EHR is so much better than the system I used before. It is probably not as robust, but it...
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Product
tebra's telehealth platform is clunky and takes several hours to function after the visit has been...
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Culture, Relationship
I have been contacting tebra’s support team about an issue and have had no luck. This issue has been...
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Relationship
If there is some issue in the Kareo EHR/PM system, I get a rejection, or the system does not work....
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Loyalty, Relationship
I would buy something different rather than purchasing Kareo EHR/PM again. I have talked to my boss...
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Loyalty, Relationship
We use Kareo EHR/PM because it is cheaper than other solutions, so we stick to that. I have talked...
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Product
The integration with Kareo EHR/PM is sometimes okay and sometimes not. If we check our claims,...
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Loyalty, Relationship
I don't know what my future satisfaction will be with Kareo EHR/PM because I can't tell whether...
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Relationship
Kareo EHR/PM is a horrible EHR with no AI capability. The vendor has horrible customer service for...
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Product
I would like to see a more robust portal where a provider could have a library of homework and mail...
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Value
For a small provider, the price and service of tebra are the best. The multiple reminders are the...
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Product
Before tebra's merger, the product was promising but poorly implemented. Since the merger, useful...
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Relationship
Since becoming tebra, the vendor's support and client communications have been abysmal. When the...
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