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TeleTracking RTLS (Software Only) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
TeleTracking is a wonderful organization to work with. We go through them for infrastructure and...
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Director
I would say TeleTracking tries to keep promises, but they don't always. They are very complex. There...
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Director
The solution is good and reliable. Anytime we have an RTLS, it is not really a plug-and-play system....
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Director
We just had one upgrade, and it was bumpy. TeleTracking needs to improve their upgrade support. It...
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Director
I would maybe recommend TeleTracking. That is not so much about the vendor as it is about the...
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Manager
Some people have proposed we use a different solution and turn off the TeleTracking system because...
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Manager
The system is invaluable, and when we look at the beginning where we have to put the infrastructure...
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Manager
We had a list of items that we rented, and when it was time to turn them in, nobody could find them,...
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Manager
We had to go through the upgrade because Adobe Flash Player had to be removed. Adobe Flash Player is...
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Manager
When TeleTracking gets a new piece of equipment, they have to put a tag on it and put it in the...
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Manager
The reporting functionality is built into the system, but it doesn’t interface. We could interface,...
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Manager
We have a service contract, so the fee in that is what we pay. There were no extra charges for the...
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Director
Most of the processes for using the system are manual. The system does not integrate with other...
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Director
There are times when we have devices that misreport their locations. That leads to hours and hours...
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Director
The system was on the chopping block as part of a multifaceted project to correct several deficient...
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Director
I would buy the solution again; I would just implement it in a better way. The implementation was...
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Director
The overall quality is pretty great, but people have to know up front what they are getting into....
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Director
The solution is not easy to use. If the devices are sorted into groups that we can select from and...
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Director
There isn't a training program. People have to create one on their own. The TeleTracking...
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Director
I get some pretty good support from the local group. TeleTracking does scheduled audits, and those...
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Director
TeleTracking charges us for every little thing. There is a maintenance fee associated with the tags,...
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Manager
TeleTracking absolutely charges for every little thing. Their monthly fees are high. We don't get...
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Manager
During the implementation, we had to dictate everything that went on. We basically did all the work,...
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Manager
TeleTracking was supposed to keep us up to date, but they never did. We have been several versions...
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Manager
Getting the vendor to provide service and do simple things takes multiple calls, emails, and work...
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Manager
The solution's ease of use isn't bad. Things are categorized intuitively, and that makes it easier...
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Manager
There are other vendors that deliver new technology better and faster than TeleTracking does. We...
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Manager
I have not been seeing any new technology from the vendor. They offer three sizes of trackers, but I...
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Manager
There isn’t any ongoing support from the vendor. I hate to be negative, but I never hear from...
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Manager
The vendor doesn’t keep their promises. A lot of that may be due to the fact that when we first...
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Manager
The communication could be a little better around implementations and upgrades. There were times...
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Manager
There has been no ongoing training from the vendor, but that is something I would like to see. It...
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Manager
I love the system. I can find my equipment when I need it. I know where my beds and IV modules are....
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Manager
I really don't care whether the technology gives me visibility if the system I am working with can...
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Director
In terms of passive tracking, TeleTracking has been investigating and having some direct...
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Director
We use products from the hardware vendor, but even in those cases, we are still using TeleTracking...
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Manager
We did not renew our contract with TeleTracking for the RTLS product. TeleTracking nickel-and-dimes...
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Manager
Case management is a huge space for us. If a rural place calls in and wants to transfer a patient,...
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Manager
The vendor executive seems to be really invested in keeping our account. The problem is that doesn’t...
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Director
We just had a little challenge with one of our implementations, but we were able to get things back...
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Director
Based on our last experience with the vendor, the vendor's training needs to be a little bit better...
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Manager
We have just had some issues with the reliability of the RTLS system overall. I think the issues...
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Manager
We have had some challenges with TeleTracking's client support services. We haven't had a very...
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Director
One thing that I don’t like about TeleTracking is that there are two vendors that we have to deal...
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Director
TeleTracking isn’t really engaged in making sure our program is running properly. The vendor doesn’t...
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Nurse
TeleTracking is really great. This vendor is with us every step of the way. I could call our project...
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Nurse
Teletracking RTLS does not do temperature monitoring yet. We have to maintain a third-party vendor...
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Analyst/Coordinator
I probably wouldn't buy this product again. The product hasn't changed. The vendor hasn't done...
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Analyst/Coordinator
We have the temperature sensors. The solution is a typical device with typical software. Every year,...
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Manager
The vendor has been very responsive during COVID-19. We asked them to expand our architecture...
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Manager
I would buy the system again with the caveat that technology is always changing. I would certainly...
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Manager
There are some things that the vendor said they would develop that have taken longer than we thought...
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Manager
I am very pleased overall. I would absolutely want to partner with TeleTracking if we had to choose...
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Manager
I would like to see a new user interface for the system. It feels a bit dated. A more intuitive...
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Manager
The goal of using TeleTracking RTLS is to decrease bedtime by two hours and to get the most...
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Manager
In terms of when we asked about the customization that we needed, TeleTracking was very responsive....
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Manager
I don’t think there has been much change with the product in terms of new technology. It was sold to...
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