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TeleTracking RTLS (Software Only) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The vendor has been very responsive during COVID-19. We asked them to expand our architecture...
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Manager
Lessons Learned
I would buy the system again with the caveat that technology is always changing. I would certainly...
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Manager
Functionality and Upgrades
There are some things that the vendor said they would develop that have taken longer than we thought...
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Manager
ROI / Cost (care and feeding)
I am very pleased overall. I would absolutely want to partner with TeleTracking if we had to choose...
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Manager
Functionality and Upgrades
I would like to see a new user interface for the system. It feels a bit dated. A more intuitive...
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Manager
Other Observations & Comments
The goal of using TeleTracking RTLS is to decrease bedtime by two hours and to get the most...
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Manager
Other Observations & Comments
In terms of when we asked about the customization that we needed, TeleTracking was very responsive....
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Manager
Functionality and Upgrades
I don’t think there has been much change with the product in terms of new technology. It was sold to...
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VP/Other Executive
Service and Support
In regards to the COVID-19 crisis, TeleTracking RTLS has helped with our supplies, though some days...
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VP/Other Executive
Functionality and Upgrades
With the RTLS, the reporting functionality is less than desirable. The RTLS is so basic, and we need...
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Manager
ROI / Cost (care and feeding)
I would use TeleTracking's services again, but I might consider a different hardware platform.
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Manager
Interfacing and Integration
We use a third-party vendor for active RFID. There have been some advances in passive RFID for an...
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Manager
Functionality and Upgrades
We are always very happy with the vendor's process and documentation for the upgrades. The system's...
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Manager
Functionality and Upgrades
The vendor mostly keeps their promises. There are a few enhancements that haven’t quite come to...
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Manager
Technology
We have had a couple of recent issues with the RTLS tags and the actual hardware, and that is where...
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Manager
Relationship
The vendor's support people are generally very responsive, but occasionally, they are not. The...
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Manager
ROI / Cost (care and feeding)
We have been able to consistently justify the ROI of expanding and maintaining the RTLS through...
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Manager
Functionality and Upgrades
My overall satisfaction with TeleTracking is pretty high. Regarding the inclusion of their hardware...
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Nurse
Other Observations & Comments
The challenge with TeleTracking RTLS is that if patients cover up the bands, sometimes the patients...
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Manager
Functionality and Upgrades
After years of working with TeleTracking RTLS, there aren't a lot of wonderful things I can say....
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Manager
Functionality and Upgrades
A lot of the hooks and workflow advantages that were marketed to us are challenging to keep up with...
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Manager
Functionality and Upgrades
From the perspective of an end user, TeleTracking RTLS is not challenging to work with. However, the...
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Manager
ROI / Cost (care and feeding)
TeleTracking RTLS is an incredibly expensive solution for the minimal amount of help and the lack of...
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Manager
ROI / Cost (care and feeding)
As a vendor, TeleTracking has a tendency to nickel-and-dime.
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Director
Implementation and Training
TeleTracking has struggled with keeping promises. Our implementation was very disorganized, and...
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Director
Sales and Contracting
TeleTracking doesn't nickel-and-dime us. We pay only for what was originally contracted.
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Director
Implementation and Training
We aren't able to interface and integrate TeleTracking's product with many other systems other than...
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Director
Other Observations & Comments
We assumed TeleTracking's product would be more technologically advanced than it is, but the system...
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Manager
Relationship
We have a fantastic relationship with TeleTracking. We own a lot of products as a suite. We have a...
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Manager
Other Observations & Comments
I wish that when we had purchased TeleTracking RTLS, I had known how much energy the vendor was...
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Manager
Functionality and Upgrades
I like how easy the product is to customize. We can have different displays and do different...
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Manager
Technology
TeleTracking is moving along and getting with the newer technology, so we have moved on to mobile...
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Manager
Functionality and Upgrades
Within the transport feature software, there is an option to return equipment. That option, along...
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Director
Interfacing and Integration
The number one thing that TeleTracking has going for them is that they generally have a...
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Director
Relationship
TeleTracking does a very good job of having a responsive relationship. Compared to other vendors I...
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Director
Functionality and Upgrades
TeleTracking needs to continue to maintain their competitive edge. They need to do a much better job...
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Nurse
Service and Support
The people who support TeleTracking RTLS need to know more about the RTLS world. The same is true of...
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Nurse
Functionality and Upgrades
TeleTracking RTLS is working great. Our patient identification is great. The staff members support...
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Nurse
Relationship
TeleTracking really listens to their clients. They talk about what they are working on, and if they...
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Nurse
Relationship
TeleTracking is phenomenal. We really will not find another vendor like them. They are part of our...
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Director
Service and Support
Proper governance was something that TeleTracking gave us significant help with. It was one of the...
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Director
Functionality and Upgrades
TeleTracking has helped with centralized equipment tracking. TeleTracking brought up the subject as...
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Director
Functionality and Upgrades
TeleTracking RTLS is super easy to use, but TeleTracking also did a good job with the training and...
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Director
ROI / Cost (care and feeding)
On the RTLS side, we get nickel-and-dimed. That has to do with the hardware. While TeleTracking uses...
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CISO
Functionality and Upgrades
The nurses can go into TeleTracking RTLS and type what they are looking for. The map will then come...
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CISO
ROI / Cost (care and feeding)
TeleTracking nickel-and-dimes. They just charge a lot no matter what they do, whether it is a type...
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CIO
Other Observations & Comments
One of TeleTracking’s analytic modules was rolled out, and some of their customers weren’t happy...
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CIO
Implementation and Training
TeleTracking was amazing during the implementation. They came in and showed us best practices before...
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CIO
Service and Support
The support after the implementation from TeleTracking has been great. They bring out experts all...
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CIO
Functionality and Upgrades
One facility has full-blown RTLS through TeleTracking. All the patients are tagged, and there are...
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CIO
Functionality and Upgrades
TeleTracking RTLS can be set up for patient tracking. When a patient is discharged from the...
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CIO
Functionality and Upgrades
We do temperature and environment monitoring as part of the RTLS module. We have devices in all of...
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CIO
Functionality and Upgrades
TeleTracking needs to improve the analytics. They started with canned reports, and then they tried...
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CIO
Future Outlook
TeleTracking is creating a mobile app based on their new version, and they are finishing the...
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Manager
Other Observations & Comments
The application is very user friendly. It is pretty straightforward and simple. I don’t know how...
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Manager
Service and Support
The vendor is very good about following up. However, when I submit a support ticket, getting an...
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Manager
Functionality and Upgrades
With TeleTracking RTLS, we have been able to reduce bed rentals by about 50%. We have also seen a...
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Manager
Functionality and Upgrades
TeleTracking RTLS is very accurate and user friendly. It is very easy for users to become accustomed...
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Manager
Functionality and Upgrades
The implementation and training were both top notch. Overall, the vendor is great. They have a...
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Manager
Technology
We had to set up parameters within TeleTracking RTLS, give each tag a dollar value, and make sure...
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Manager
Relationship
TeleTracking takes feedback from their clients and the end users, and they try to implement the...
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Manager
Lessons Learned
I wish we would have put the beacons on a power supply instead of on batteries. I wish we would have...
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Manager
Implementation and Training
TeleTracking had step-by-step guides that were very helpful. They sat with me and went screen by...
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Manager
Implementation and Training
When the original floor plan was done, all the equipment storage areas weren’t on the floor plan. We...
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Manager
Service and Support
Getting the training and support I needed took a lot longer than I expected after I purchased the...
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Manager
Service and Support
I would prefer to deal directly with TeleTracking instead of another vendor to get supplies. I can...
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Manager
Functionality and Upgrades
TeleTracking RTLS is a very helpful product. It has saved us quite a bit of money in the short time...
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Manager
Functionality and Upgrades
TeleTracking RTLS is easy to use and easy to train staff on. It is intuitive.
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Manager
Functionality and Upgrades
I have never had any issues with TeleTracking’s support staff. I rarely have to call because we...
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Manager
Functionality and Upgrades
We haven’t really seen any updates from TeleTracking since we implemented the system. I haven’t been...
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Manager
ROI / Cost (care and feeding)
The software has been good. I don’t have any issues with it. It is reliable, and I have never had to...
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VP/Other Executive
Functionality and Upgrades
TeleTracking is here all the time. They take responsibility and accountability. We have TeleTracking...
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Analyst/Coordinator
Implementation and Training
The implementation and installation of our medical devices were poor. TeleTracking is a third party...
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Analyst/Coordinator
Functionality and Upgrades
We use TeleTracking RTLS for temperature monitoring. Our devices work fine, but we have problems...
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Analyst/Coordinator
Functionality and Upgrades
We have a single database that includes our whole system, so we have to go through every single...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We can do our jobs without TeleTracking RTLS; we are trying to reduce the job of tracking daily...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
We sometimes have periods of time when nothing comes from TeleTracking RTLS. When we can’t collect...
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VP/Other Executive
Functionality and Upgrades
The RTLS reporting is TeleTracking's weakest point. The reports are terrible and have been for a...
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VP/Other Executive
ROI / Cost (care and feeding)
We went live with TeleTracking's RTLS a few years ago. Right off the bat, we went through the...
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VP/Other Executive
ROI / Cost (care and feeding)
We tagged our rental equipment so that we would know when patients were discharged and so that we...
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VP/Other Executive
Functionality and Upgrades
The nurses use the TeleTracking RTLS to look at the floor plans. If they want to make sure a room is...
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VP/Other Executive
Functionality and Upgrades
We went down to one of our hospitals and spent a day tagging all patients. By the end, we had tagged...
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VP/Other Executive
Functionality and Upgrades
We can now tell patients' families where the patients are. Before, we could only say that a patient...
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Manager
Other Observations & Comments
The main challenge with TeleTracking RTLS is sometimes the free wills of individuals get in the way....
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Manager
Relationship
TeleTracking needs to provide their customers with a technology road map so that customers know when...
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Manager
Service and Support
Our experience with TeleTracking has been excellent. They have always been willing to help us figure...
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