Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


TeleTracking RTLS (Software Only) Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

TeleTracking is a wonderful organization to work with. We go through them for infrastructure and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say TeleTracking tries to keep promises, but they don't always. They are very complex. There...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is good and reliable. Anytime we have an RTLS, it is not really a plug-and-play system....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We just had one upgrade, and it was bumpy. TeleTracking needs to improve their upgrade support. It...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would maybe recommend TeleTracking. That is not so much about the vendor as it is about the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some people have proposed we use a different solution and turn off the TeleTracking system because...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is invaluable, and when we look at the beginning where we have to put the infrastructure...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a list of items that we rented, and when it was time to turn them in, nobody could find them,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to go through the upgrade because Adobe Flash Player had to be removed. Adobe Flash Player is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When TeleTracking gets a new piece of equipment, they have to put a tag on it and put it in the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting functionality is built into the system, but it doesn’t interface. We could interface,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a service contract, so the fee in that is what we pay. There were no extra charges for the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of the processes for using the system are manual. The system does not integrate with other...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are times when we have devices that misreport their locations. That leads to hours and hours...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system was on the chopping block as part of a multifaceted project to correct several deficient...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy the solution again; I would just implement it in a better way. The implementation was...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The overall quality is pretty great, but people have to know up front what they are getting into....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is not easy to use. If the devices are sorted into groups that we can select from and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There isn't a training program. People have to create one on their own. The TeleTracking...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I get some pretty good support from the local group. TeleTracking does scheduled audits, and those...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking charges us for every little thing. There is a maintenance fee associated with the tags,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking absolutely charges for every little thing. Their monthly fees are high. We don't get...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the implementation, we had to dictate everything that went on. We basically did all the work,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking was supposed to keep us up to date, but they never did. We have been several versions...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Getting the vendor to provide service and do simple things takes multiple calls, emails, and work...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's ease of use isn't bad. Things are categorized intuitively, and that makes it easier...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are other vendors that deliver new technology better and faster than TeleTracking does. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have not been seeing any new technology from the vendor. They offer three sizes of trackers, but I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There isn’t any ongoing support from the vendor. I hate to be negative, but I never hear from...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t keep their promises. A lot of that may be due to the fact that when we first...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The communication could be a little better around implementations and upgrades. There were times...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There has been no ongoing training from the vendor, but that is something I would like to see. It...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love the system. I can find my equipment when I need it. I know where my beds and IV modules are....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really don't care whether the technology gives me visibility if the system I am working with can...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of passive tracking, TeleTracking has been investigating and having some direct...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use products from the hardware vendor, but even in those cases, we are still using TeleTracking...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did not renew our contract with TeleTracking for the RTLS product. TeleTracking nickel-and-dimes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Case management is a huge space for us. If a rural place calls in and wants to transfer a patient,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor executive seems to be really invested in keeping our account. The problem is that doesn’t...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We just had a little challenge with one of our implementations, but we were able to get things back...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Based on our last experience with the vendor, the vendor's training needs to be a little bit better...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have just had some issues with the reliability of the RTLS system overall. I think the issues...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some challenges with TeleTracking's client support services. We haven't had a very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing that I don’t like about TeleTracking is that there are two vendors that we have to deal...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking isn’t really engaged in making sure our program is running properly. The vendor doesn’t...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

TeleTracking is really great. This vendor is with us every step of the way. I could call our project...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Teletracking RTLS does not do temperature monitoring yet. We have to maintain a third-party vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I probably wouldn't buy this product again. The product hasn't changed. The vendor hasn't done...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have the temperature sensors. The solution is a typical device with typical software. Every year,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very responsive during COVID-19. We asked them to expand our architecture...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the system again with the caveat that technology is always changing. I would certainly...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things that the vendor said they would develop that have taken longer than we thought...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very pleased overall. I would absolutely want to partner with TeleTracking if we had to choose...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see a new user interface for the system. It feels a bit dated. A more intuitive...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The goal of using TeleTracking RTLS is to decrease bedtime by two hours and to get the most...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of when we asked about the customization that we needed, TeleTracking was very responsive....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think there has been much change with the product in terms of new technology. It was sold to...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF