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TeleTracking RTLS (Software Only)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

I have some third-party software and hardware that I use with TeleTracking RTLS. We use the system...

Jan 2022
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Director

The reporting in TeleTracking RTLS is awful. The vendor promised me reports that I still don’t have....

Jan 2022
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Director

TeleTracking RTLS requires a medium level of maintenance. Batteries go dead, and things happen where...

Jan 2022
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Director

TeleTracking is responsive. A lot of vendors have had big shake-ups of their staff, and there has...

Jan 2022
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Director

TeleTracking charges for every little thing. The issue with their RTLS system is that it is old....

Oct 2021
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Director

TeleTracking does a horrible job of showing the value of the product. The success of TeleTracking...

Oct 2021
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Manager

We are struggling to get interoperability between TeleTracking RTLS and another system that we use....

Sep 2021
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Manager

TeleTracking is very good at taking care of problems. I had a problem where the system just wasn't...

Sep 2021
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Manager

Our TeleTracking training went okay. If I have any questions, they come back and help. It is really...

Sep 2021
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Director

We are still using TeleTracking RTLS for now, but we are eventually going to be moving away from it....

Aug 2021
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Manager

TeleTracking is a wonderful organization to work with. We go through them for infrastructure and...

Jun 2021
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Director

I would say TeleTracking tries to keep promises, but they don't always. They are very complex. There...

May 2021
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Director

The solution is good and reliable. Anytime we have an RTLS, it is not really a plug-and-play system....

May 2021
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Director

We just had one upgrade, and it was bumpy. TeleTracking needs to improve their upgrade support. It...

May 2021
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Director

I would maybe recommend TeleTracking. That is not so much about the vendor as it is about the...

May 2021
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Manager

Some people have proposed we use a different solution and turn off the TeleTracking system because...

Mar 2021
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Manager

The system is invaluable, and when we look at the beginning where we have to put the infrastructure...

Mar 2021
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Manager

We had a list of items that we rented, and when it was time to turn them in, nobody could find them,...

Mar 2021
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Manager

We had to go through the upgrade because Adobe Flash Player had to be removed. Adobe Flash Player is...

Mar 2021
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Manager

When TeleTracking gets a new piece of equipment, they have to put a tag on it and put it in the...

Mar 2021
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Manager

The reporting functionality is built into the system, but it doesn’t interface. We could interface,...

Mar 2021
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Manager

We have a service contract, so the fee in that is what we pay. There were no extra charges for the...

Mar 2021
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Director

Most of the processes for using the system are manual. The system does not integrate with other...

Mar 2021
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Director

There are times when we have devices that misreport their locations. That leads to hours and hours...

Mar 2021
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Director

The system was on the chopping block as part of a multifaceted project to correct several deficient...

Mar 2021
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Director

I would buy the solution again; I would just implement it in a better way. The implementation was...

Mar 2021
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Director

The overall quality is pretty great, but people have to know up front what they are getting into....

Mar 2021
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Director

The solution is not easy to use. If the devices are sorted into groups that we can select from and...

Mar 2021
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Director

There isn't a training program. People have to create one on their own. The TeleTracking...

Mar 2021
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Director

I get some pretty good support from the local group. TeleTracking does scheduled audits, and those...

Mar 2021
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Director

TeleTracking charges us for every little thing. There is a maintenance fee associated with the tags,...

Mar 2021
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Manager

TeleTracking absolutely charges for every little thing. Their monthly fees are high. We don't get...

Mar 2021
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Manager

During the implementation, we had to dictate everything that went on. We basically did all the work,...

Mar 2021
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Manager

TeleTracking was supposed to keep us up to date, but they never did. We have been several versions...

Mar 2021
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Manager

Getting the vendor to provide service and do simple things takes multiple calls, emails, and work...

Mar 2021
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Manager

The solution's ease of use isn't bad. Things are categorized intuitively, and that makes it easier...

Mar 2021
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Manager

There are other vendors that deliver new technology better and faster than TeleTracking does. We...

Mar 2021
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Manager

I have not been seeing any new technology from the vendor. They offer three sizes of trackers, but I...

Mar 2021
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Manager

There isn’t any ongoing support from the vendor. I hate to be negative, but I never hear from...

Mar 2021
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Manager

The vendor doesn’t keep their promises. A lot of that may be due to the fact that when we first...

Mar 2021
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Manager

The communication could be a little better around implementations and upgrades. There were times...

Mar 2021
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Manager

There has been no ongoing training from the vendor, but that is something I would like to see. It...

Mar 2021
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Manager

I love the system. I can find my equipment when I need it. I know where my beds and IV modules are....

Mar 2021
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