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TeleTracking RTLS (Software Only) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Nurse

Relationship

The tech support from TeleTracking is probably the best support we have out of our many...

Mar 2024
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Nurse

Culture, Product

Our biggest frustration is that when we need patient tracking tags, that is not a TeleTracking...

Mar 2024
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Nurse

Relationship

The product's ease of use and the support that we receive from TeleTracking are some of...

Mar 2024
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Nurse

Product

The TeleTracking application is very easy. There are multiple places where we can click and see what...

Mar 2024
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Manager

Product

TeleTracking RTLS has a really lovely dashboard that we use in our waiting room. That dashboard...

Jan 2024
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Manager

Relationship

We have a very cordial and involved partnership with TeleTracking. The vendor is vested in our...

Jan 2024
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Analyst/Coordinator

Culture, Product

The vendor communicates well in terms of their road map and new stuff. I know for a fact that...

Dec 2023
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(0)
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Analyst/Coordinator

Product

TeleTracking could improve the current version of TeleTracking RTLS that I'm on by making less...

Dec 2023
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Analyst/Coordinator

Loyalty, Product, Value

Based on the version of TeleTracking RTLS I have, I would probably not buy the product again. I...

Dec 2023
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Analyst/Coordinator

Relationship

TeleTracking’s tech support is good, and the support people try to do first-call resolution if they...

Dec 2023
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VP/Other Executive

Relationship, Value

TeleTracking’s support structure has not been the best. They are really trying to get us to pay for...

Nov 2023
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VP/Other Executive

Product

There is a lot of cleaning up that has to happen and that has been happening with TeleTracking and...

Nov 2023
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VP/Other Executive

Relationship, Product

We are at a point with TeleTracking where we have to help them develop the solution more to get it...

Nov 2023
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(0)
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VP/Other Executive

Product, Value

The dashboarding capabilities are nonexistent for practical use by end users. The accuracy is always...

Nov 2023
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(0)
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Manager

Loyalty, Product

From an asset tracking and asset maintenance standpoint, there are some little things that I would...

May 2023
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(0)
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Manager

Relationship

The vendor's involvement used to be great, but they have had some staff shake-ups recently, and for...

May 2023
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Manager

Relationship, Product

The vendor’s greatest strength is that they integrate solutions, and they are quite supportive in...

May 2023
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Manager

Product

From an application standpoint, TeleTracking RTLS is fairly straightforward and easy to use. The...

May 2023
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Nurse

Relationship

TeleTracking is amazing. They truly believe in breaking down silos and getting patients the care...

May 2023
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Nurse

Loyalty, Product

We are currently tracking procedural patients in and out of procedural areas, and the goal is to...

May 2023
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Nurse

Relationship

TeleTracking is an amazing company. They stand behind their product, and we can call them 24/7 and...

May 2023
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(0)
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Nurse

Relationship

The support people that we work with from TeleTracking are phenomenal. The boots-on-the-ground,...

May 2023
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Nurse

Operations

Training with TeleTracking is very hands on, and they continue to send out best practices as they...

May 2023
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Nurse

Product

We do bidirectional interfaces between TeleTracking RTLS and our EMR. The interfaces provide the...

May 2023
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Nurse

Relationship

We have a road-map meeting with TeleTracking every several months in which they come to the table,...

May 2023
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Nurse

Relationship

If I have to call TeleTracking, I know that I am going to usually get a first-call resolution. If I...

May 2023
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(0)
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Nurse

Relationship

TeleTracking always respects our decisions, but they also point out when we are going to lose...

May 2023
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Nurse

Relationship

TeleTracking views us as a partner, and that means our success is their success. They want us to be...

May 2023
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