TeleTracking RTLS (Software Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 5:48:48 PM and Model.EvProductId = 3360

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User Commentary

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Manager

Service and Support

The vendor has been very responsive during COVID-19. We asked them to expand our architecture...

Aug 2020
 Helpful

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Manager

Lessons Learned

I would buy the system again with the caveat that technology is always changing. I would certainly...

Aug 2020
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Manager

Functionality and Upgrades

There are some things that the vendor said they would develop that have taken longer than we thought...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I am very pleased overall. I would absolutely want to partner with TeleTracking if we had to choose...

Aug 2020
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Manager

Functionality and Upgrades

I would like to see a new user interface for the system. It feels a bit dated. A more intuitive...

Aug 2020
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Manager

Other Observations & Comments

The goal of using TeleTracking RTLS is to decrease bedtime by two hours and to get the most...

Jul 2020
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Manager

Other Observations & Comments

In terms of when we asked about the customization that we needed, TeleTracking was very responsive....

Jul 2020
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Manager

Functionality and Upgrades

I don’t think there has been much change with the product in terms of new technology. It was sold to...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

In regards to the COVID-19 crisis, TeleTracking RTLS has helped with our supplies, though some days...

May 2020
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VP/Other Executive

Functionality and Upgrades

With the RTLS, the reporting functionality is less than desirable. The RTLS is so basic, and we need...

May 2020
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Manager

ROI / Cost (care and feeding)

I would use TeleTracking's services again, but I might consider a different hardware platform.

Feb 2020
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Manager

Interfacing and Integration

We use a third-party vendor for active RFID. There have been some advances in passive RFID for an...

Feb 2020
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Manager

Functionality and Upgrades

We are always very happy with the vendor's process and documentation for the upgrades. The system's...

Feb 2020
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Manager

Functionality and Upgrades

The vendor mostly keeps their promises. There are a few enhancements that haven’t quite come to...

Feb 2020
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Manager

Technology

We have had a couple of recent issues with the RTLS tags and the actual hardware, and that is where...

Feb 2020
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Manager

Relationship

The vendor's support people are generally very responsive, but occasionally, they are not. The...

Feb 2020
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Manager

ROI / Cost (care and feeding)

We have been able to consistently justify the ROI of expanding and maintaining the RTLS through...

Feb 2020
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Manager

Functionality and Upgrades

My overall satisfaction with TeleTracking is pretty high. Regarding the inclusion of their hardware...

Feb 2020
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Nurse

Other Observations & Comments

The challenge with TeleTracking RTLS is that if patients cover up the bands, sometimes the patients...

Nov 2019
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Manager

Functionality and Upgrades

After years of working with TeleTracking RTLS, there aren't a lot of wonderful things I can say....

Oct 2019
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Manager

Functionality and Upgrades

A lot of the hooks and workflow advantages that were marketed to us are challenging to keep up with...

Oct 2019
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Manager

Functionality and Upgrades

From the perspective of an end user, TeleTracking RTLS is not challenging to work with. However, the...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

TeleTracking RTLS is an incredibly expensive solution for the minimal amount of help and the lack of...

Oct 2019
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Manager

ROI / Cost (care and feeding)

As a vendor, TeleTracking has a tendency to nickel-and-dime.

Oct 2019
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Director

Implementation and Training

TeleTracking has struggled with keeping promises. Our implementation was very disorganized, and...

Sep 2019
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Director

Sales and Contracting

TeleTracking doesn't nickel-and-dime us. We pay only for what was originally contracted.

Sep 2019
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Director

Implementation and Training

We aren't able to interface and integrate TeleTracking's product with many other systems other than...

Sep 2019
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Director

Other Observations & Comments

We assumed TeleTracking's product would be more technologically advanced than it is, but the system...

Sep 2019
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Manager

Relationship

We have a fantastic relationship with TeleTracking. We own a lot of products as a suite. We have a...

Aug 2019
 Helpful

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Manager

Other Observations & Comments

I wish that when we had purchased TeleTracking RTLS, I had known how much energy the vendor was...

Aug 2019
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Manager

Functionality and Upgrades

I like how easy the product is to customize. We can have different displays and do different...

Aug 2019
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Manager

Technology

TeleTracking is moving along and getting with the newer technology, so we have moved on to mobile...

Aug 2019
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Manager

Functionality and Upgrades

Within the transport feature software, there is an option to return equipment. That option, along...

Jun 2019
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Director

Interfacing and Integration

The number one thing that TeleTracking has going for them is that they generally have a...

May 2019
 Helpful

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Director

Relationship

TeleTracking does a very good job of having a responsive relationship. Compared to other vendors I...

May 2019
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Director

Functionality and Upgrades

TeleTracking needs to continue to maintain their competitive edge. They need to do a much better job...

May 2019
 Helpful

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Nurse

Service and Support

The people who support TeleTracking RTLS need to know more about the RTLS world. The same is true of...

Jan 2019
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Nurse

Functionality and Upgrades

TeleTracking RTLS is working great. Our patient identification is great. The staff members support...

Jan 2019
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Nurse

Relationship

TeleTracking really listens to their clients. They talk about what they are working on, and if they...

Jan 2019
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Nurse

Relationship

TeleTracking is phenomenal. We really will not find another vendor like them. They are part of our...

Jan 2019
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Director

Service and Support

Proper governance was something that TeleTracking gave us significant help with. It was one of the...

Jan 2019
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Director

Functionality and Upgrades

TeleTracking has helped with centralized equipment tracking. TeleTracking brought up the subject as...

Jan 2019
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Director

Functionality and Upgrades

TeleTracking RTLS is super easy to use, but TeleTracking also did a good job with the training and...

Jan 2019
 Helpful

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Director

ROI / Cost (care and feeding)

On the RTLS side, we get nickel-and-dimed. That has to do with the hardware. While TeleTracking uses...

Jan 2019
 Helpful

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CISO

Functionality and Upgrades

The nurses can go into TeleTracking RTLS and type what they are looking for. The map will then come...

Jan 2019
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CISO

ROI / Cost (care and feeding)

TeleTracking nickel-and-dimes. They just charge a lot no matter what they do, whether it is a type...

Jan 2019
 Helpful

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CIO

Other Observations & Comments

One of TeleTracking’s analytic modules was rolled out, and some of their customers weren’t happy...

Dec 2018
 Helpful

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CIO

Implementation and Training

TeleTracking was amazing during the implementation. They came in and showed us best practices before...

Dec 2018
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CIO

Service and Support

The support after the implementation from TeleTracking has been great. They bring out experts all...

Dec 2018
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CIO

Functionality and Upgrades

One facility has full-blown RTLS through TeleTracking. All the patients are tagged, and there are...

Dec 2018
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CIO

Functionality and Upgrades

TeleTracking RTLS can be set up for patient tracking. When a patient is discharged from the...

Dec 2018
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CIO

Functionality and Upgrades

We do temperature and environment monitoring as part of the RTLS module. We have devices in all of...

Dec 2018
 Helpful

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CIO

Functionality and Upgrades

TeleTracking needs to improve the analytics. They started with canned reports, and then they tried...

Dec 2018
 Helpful

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CIO

Future Outlook

TeleTracking is creating a mobile app based on their new version, and they are finishing the...

Dec 2018
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Manager

Other Observations & Comments

The application is very user friendly. It is pretty straightforward and simple. I don’t know how...

Dec 2018
 Helpful

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Manager

Service and Support

The vendor is very good about following up. However, when I submit a support ticket, getting an...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

With TeleTracking RTLS, we have been able to reduce bed rentals by about 50%. We have also seen a...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

TeleTracking RTLS is very accurate and user friendly. It is very easy for users to become accustomed...

Dec 2018
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Manager

Functionality and Upgrades

The implementation and training were both top notch. Overall, the vendor is great. They have a...

Dec 2018
 Helpful

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Manager

Technology

We had to set up parameters within TeleTracking RTLS, give each tag a dollar value, and make sure...

Dec 2018
 Helpful

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Manager

Relationship

TeleTracking takes feedback from their clients and the end users, and they try to implement the...

Dec 2018
 Helpful

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Manager

Lessons Learned

I wish we would have put the beacons on a power supply instead of on batteries. I wish we would have...

Dec 2018
 Helpful

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Manager

Implementation and Training

TeleTracking had step-by-step guides that were very helpful. They sat with me and went screen by...

Dec 2018
 Helpful

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Manager

Implementation and Training

When the original floor plan was done, all the equipment storage areas weren’t on the floor plan. We...

Dec 2018
 Helpful

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Manager

Service and Support

Getting the training and support I needed took a lot longer than I expected after I purchased the...

Dec 2018
 Helpful

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Manager

Service and Support

I would prefer to deal directly with TeleTracking instead of another vendor to get supplies. I can...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

TeleTracking RTLS is a very helpful product. It has saved us quite a bit of money in the short time...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

TeleTracking RTLS is easy to use and easy to train staff on. It is intuitive.

Dec 2018
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Manager

Functionality and Upgrades

I have never had any issues with TeleTracking’s support staff. I rarely have to call because we...

Dec 2018
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Manager

Functionality and Upgrades

We haven’t really seen any updates from TeleTracking since we implemented the system. I haven’t been...

Dec 2018
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Manager

ROI / Cost (care and feeding)

The software has been good. I don’t have any issues with it. It is reliable, and I have never had to...

Dec 2018
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VP/Other Executive

Functionality and Upgrades

TeleTracking is here all the time. They take responsibility and accountability. We have TeleTracking...

Dec 2018
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Analyst/Coordinator

Implementation and Training

The implementation and installation of our medical devices were poor. TeleTracking is a third party...

Dec 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We use TeleTracking RTLS for temperature monitoring. Our devices work fine, but we have problems...

Dec 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have a single database that includes our whole system, so we have to go through every single...

Dec 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

We can do our jobs without TeleTracking RTLS; we are trying to reduce the job of tracking daily...

Dec 2018
 Helpful

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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We sometimes have periods of time when nothing comes from TeleTracking RTLS. When we can’t collect...

Dec 2018
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VP/Other Executive

Functionality and Upgrades

The RTLS reporting is TeleTracking's weakest point. The reports are terrible and have been for a...

Sep 2018
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VP/Other Executive

ROI / Cost (care and feeding)

We went live with TeleTracking's RTLS a few years ago. Right off the bat, we went through the...

Sep 2018
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VP/Other Executive

ROI / Cost (care and feeding)

We tagged our rental equipment so that we would know when patients were discharged and so that we...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

The nurses use the TeleTracking RTLS to look at the floor plans. If they want to make sure a room is...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

We went down to one of our hospitals and spent a day tagging all patients. By the end, we had tagged...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

We can now tell patients' families where the patients are. Before, we could only say that a patient...

Sep 2018
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Manager

Other Observations & Comments

The main challenge with TeleTracking RTLS is sometimes the free wills of individuals get in the way....

Jun 2018
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Manager

Relationship

TeleTracking needs to provide their customers with a technology road map so that customers know when...

Jun 2018
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Manager

Service and Support

Our experience with TeleTracking has been excellent. They have always been willing to help us figure...

May 2018