Commentary Summary
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User Commentary
Sales and Contracting
We were led to believe that the product would be able to interact with our ADT system. However, the...
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Implementation and Training
The implementation took longer than we expected it to. Getting all of the dots connected was more...
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Functionality and Upgrades
Access Director is a very fine product. It does what we need it to do. It has more capabilities than...
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Functionality and Upgrades
Updating payer contracts is cumbersome. I have to go through an FTP upload process, which is not an...
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Relationship
The vendor’s service people stay on top of our needs whenever a payer contract updates or something...
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Future Outlook
We are going to get more services from the vendor, and I expect those to go much smoother than our...
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