Access Director
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
We were led to believe that the product would be able to interact with our ADT system. However, the...
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The implementation took longer than we expected it to. Getting all of the dots connected was more...
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Access Director is a very fine product. It does what we need it to do. It has more capabilities than...
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Updating payer contracts is cumbersome. I have to go through an FTP upload process, which is not an...
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The vendor’s service people stay on top of our needs whenever a payer contract updates or something...
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We are going to get more services from the vendor, and I expect those to go much smoother than our...
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We went with SSI Group's product because it integrates with other SSI Group products. The...
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I question SSI Group’s integration capability with Access Director. We are lacking because of a...
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We are on the verge of getting to a much better place with the integration issues we have had with...
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SSI Group's partnership with another vendor we use is not as good as it could be. The two vendors...
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Access Director fits in well with price, estimation, and demographics. That is very good.
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I think that the solution might be suffering from growing pains. It was a little difficult to get...
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I would like to see the vendor do a better job of keeping Access Director updated. They aren't quick...
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If I put the patient information in Access Director and say that the patient is not the subscriber,...
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When we first bought Access Director, we were not really trained fully on how to use it to the best...
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Our lab uses Access Director a lot and struggles with having to change settings so that everybody...
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We went live with SSI Group's price estimator, but we have very few users trained on it. We aren't...
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We are heavy users of the insurance verification tool. We use it all day, every day. Everything has...
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If there is ever an issue, we have a specialist who is wonderful. We absolutely love this person....
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The big reason we went to SSI Group was that at the time, they had a pricing estimation tool and...
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Access Director has been well received so far. The response time is good, the connectivity is good,...
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Our revenue cycle partners are always trying to innovate and improve on patient engagement and the...
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The support we receive from SSI Group is top notch. The executive-level support is proactive.
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The integration of the eligibility, estimation, and collections tools are seamless in Access...
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The only pain points we have with Access Director are doing ongoing troubleshooting of payer...
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We are finding a lot of codes that our billing department says don’t meet medical necessity for some...
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We are implementing the product at a new location. I haven’t seen any implementation issues with SSI...
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Our previous vendor was no longer supporting their product for medical necessity checking, so we had...
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We were able to set up Access Director on another system, so we shouldn’t have to manage the logins...
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I haven’t heard from SSI Group. It has been a complete hassle on the training side, the accessing...
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The vendor keeps their promises. We have a very strong relationship with SSI Group, and they are...
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The vendor was already under contract to provide us with a form of insurance eligibility...
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The problem we run into is that the insurance information we get is probably more inconsistent and...
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We are not really using the solution anymore. There was a discussion about whether to button up the...
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Before we got Access Director, we were using an integrated solution. When we got Access Director,...
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The vendor's help desk can answer my questions or point me to someone who does. I usually get pretty...
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The vendor's implementation team was spot on. They communicated well. We had regular conference...
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Access Director is a good product. It functions correctly, and we have a good response time. The...
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The system is easy to learn and is user friendly. The data is easily manipulated. It is easy to...
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Our pain points are that Access Director is not as user friendly as I would like it to be and that I...
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