TruBridge Acute EHR and Patient Management Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Operations, Product
TruBridge needs to change their platform. Part of TruBridge EHR is written with COBOL. I don't know...
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Culture, Product
TruBridge EHR integrates with the things the vendor gave us, and it doesn't integrate with anything...
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Relationship
With TruBridge’s support team, we can at least grab a person. We can open a ticket online or call...
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Value
With TruBridge EHR, I would say we are getting what we are paying for, so we can't complain. If...
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Relationship
The support that we get from TruBridge is really good, and the vendor has really worked hard to...
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Product
There is always something breaking in TruBridge EHR, and when it breaks, it breaks down all of our...
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Loyalty, Relationship
We have struggled with TruBridge's involvement a little bit. The vendor has changed their module, so...
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Product
The system's ease of use for end users really depends because the system is all over the place....
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Relationship, Product
TruBridge is bringing out some new things. The only bad part of that is that those new things are...
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Operations, Product
We wouldn't buy TruBridge EHR again because of certain little things. For example, some things are...
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Value
TruBridge EHR is cheaper than some other solutions, so we pay for what we get. However, I would...
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Product
TruBridge EHR is not easy to use. It allows too many variables that lead to risky care for patients....
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Relationship, Operations
I have never been offered any training by TruBridge. TruBridge’s support is not great. As a matter...
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Product, Value
Pulling data out of TruBridge EHR is very hard. That is our biggest complaint. Almost every report...
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Operations
For a customer considering TruBridge Patient Management, I hope their implementation goes better...
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Product
TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...
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Loyalty, Product
I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...
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Relationship
TruBridge's response time is horrible. If I have an issue, the vendor often says they aren't sure...
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Product
Things are horrible. From a pharmacy standpoint, the program is very unsafe. It is nice when we want...
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Product, Value
When we have to integrate with another company, TruBridge does charge a lot. It seems like a lot to...
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Product
The past year overall has been fine with TruBridge. The system generally doesn't break down or go...
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Product
TruBridge EHR is an adequate system for a little hospital. The system can probably do what that size...
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Loyalty
It is a little hard sometimes to pull data that can be used either internally or that other...
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Operations
It was difficult for us to go between TruBridge and a third-party vendor. It was on us to get...
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Product
We have two separate versions of the program. One is a web-browser version, and the other is client...
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Culture, Product
TruBridge didn't promise us much. The vendor was up front about the fact that the system wasn't a...
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Loyalty, Value
The positives about the product are cost and control from a laboratory perspective, control over lab...
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Relationship, Operations
For the most part, the vendor's service hasn't been good. Some of the vendor's implementation...
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Product
I would like to see a blood bank in the system. The system has almost no inventory control. We have...
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Operations
The person who trained our entire department had just come out of their training, and most of what...
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Culture, Value
TruBridge does not avoid charging us. For example, I requested a quote to do a demographic data...
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Product
Sometimes upgrades work, and sometimes TruBridge doesn't test enough, so they have to go back and...
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Operations
When I started, there were videos for training. TruBridge has sections, and they set them up for us....
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Product
TruBridge EHR is super clicky. When we start using the system, there are four buttons we can click....
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Loyalty, Relationship, Product
I help with Medicare's Promoting Interoperability reporting, and one of the new Promoting...
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Relationship
The support has gotten worse over time. TruBridge used to call back. We would open up a ticket or a...
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Relationship
Our success manager goes above and beyond. They go over the top to help us out. But there are just...
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Loyalty
My organization asked me to come up with a committee to fix our system, and we started working on...
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Product
There is a lot of clinical dissatisfaction, and things are certainly not perfect on my side. I was...
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Product
As silly as this sounds, what I like most about TruBridge EHR is our ability to scan and maintain...
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Product
TruBridge EHR is simpler than our other EHR was, and in TruBridge EHR, it is a lot easier to look...
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Operations
We did not receive the full training that other sites received. The person within our organization...
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Relationship, Product
The security of the system is both a positive and a negative thing. I had access to the critical...
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Product
TruBridge has been rolling out new technology, and their rollouts have been a lot smoother than they...
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Operations
A lot of TruBridge’s training stuff is available through a learning portal that we go through, but...
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Relationship
If I have an issue with TruBridge EHR, I can either pick up the phone and call or open a ticket on...
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Culture
TruBridge has some work to do, but that is more related to contracts than anything else. We have a...
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Product
TruBridge EHR is totally awful. We went backward in time clinically. There is just a lot of trouble...
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Product, Value
All in all, the system is beneficial for patients. It gives them the information they need and a way...
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Relationship
TruBridge has pretty good support. They do whatever they can to meet the needs of all the different...
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Product
There are a few things that would be nice for the system that the vendor is trying to modify. The...
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Relationship
One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...
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Loyalty, Relationship
Since TruBridge appointed the new president for the company, that person has been a little more...
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Product
TruBridge has made our lives full of inefficiencies and things that don't work properly. The...
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Operations
The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...
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Product
TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...
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Culture, Relationship
Our last couple of customer representatives have not been very proactive. The representative that we...
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Relationship, Operations
TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...
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Culture, Loyalty
As soon as we are out of our contract with TruBridge, we are going to move. There are upcharges for...
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Operations, Product
The design of TruBridge EHR is terrible. The year 1990 called, and it wants its EHR back. Nothing in...
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Relationship
When we submit a ticket to TruBridge's customer support team, they update the status to say they are...
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Loyalty, Relationship, Value
We don’t have any trust built up with TruBridge. They haven’t introduced anything new that has taken...
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Loyalty, Value
One of the reasons we ended up with TruBridge EHR is because TruBridge was taking over Healthland at...
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Product
Many things are frustrating in TruBridge EHR. For example, if we want to create an ad hoc report for...
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Product
Everything we do in TruBridge EHR involves multiple windows. With a modern EHR, we should be able to...
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Loyalty, Relationship
We will soon have to report on gender preferences and things, and there is a field in the EHR for...
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Loyalty
If I had a list of the top 10 and the bottom 10 EHRs, TruBridge EHR would probably be in the bottom...
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Product
The Order Chronology piece is not user friendly. Nursing staff have to dig through it in order to...
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Product
Inputting a patient's medical history and social history is not a streamlined part of the visit. We...
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Loyalty, Product
The vendor's most recent upgrades, including their updates to their service when we have a problem...
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Operations
A major part of the reason that I would not recommend TruBridge EHR is that their onboarding process...
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Product
The vendor’s updates to move to the web client were great, but the in between when we were on two...
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Product
The health history tab is great; however, we need a better way to integrate this into the...
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Operations, Product
I have a hard time getting staff to adopt new EHR functions because their trust in TruBridge EHR is...
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Product
Reporting is difficult, and sometimes the reports do not format correctly. I have staff members that...
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Product
Some of the registration elements are not easy, especially the emergency contact element. The...
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Operations, Product
I have had a hard time getting the interoperability options to work properly. We had a whole year...
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Product
I absolutely hate some of the workflows that have to be completed to meet eCQMs. They are out of the...
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Relationship
When I call TruBridge, they will help me when I have a problem. However, the vendor's help is...
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Operations
In the beginning, TruBridge trained us, but we didn't get any extra training from the vendor. It...
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Product
It requires a lot of clicks for us to get from one place to another in the system. I would like it...
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Product
We have a little trouble every time the vendor does an update because that update always breaks...
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Operations
TruBridge told us that they could customize something for our organization. That was only halfway...
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Relationship, Operations
I only get to talk to one person at TruBridge. TruBridge doesn't drive tangible outcomes anywhere....
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Product
I would not buy TruBridge EHR again because of data integrity, account management follow-up, and the...
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Relationship
TruBridge doesn't keep all their promises. I feel like that issue is mostly with the expectation...
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Value
My expectations for Trubridge are that they will charge us for everything. I have become accustomed...
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Operations
Regarding training, TruBridge tries. They have an LMS that can be very convenient, but the problem...
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Value
We get what we pay for. TruBridge EHR is not as expensive as a lot of EHRs. But it does cost us in...
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Relationship, Product
TruBridge is awful at supporting our organization’s integration goals because they had an...
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Relationship
TruBridge has been trying to be proactive. They at least notify us of problems. They communicate...
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Culture, Value
CPSI charges us for every little thing. We had a couple of extra interfaces that we needed to get...
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Relationship
CPSI is really trying to improve their system. They have a new portal called their Dream Factory...
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Product
The system's user interface is very old school. CPSI is trying very hard to bring it up to modern...
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Relationship
CPSI's customer support people are pretty involved and reactive. When we put in a ticket or call...
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Product
Evident Thrive EHR works very well for us and is everything we need on the nursing end. I hear more...
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Product
We have problems getting Evident Thrive EHR to operate with our other systems. There are some...
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Value
I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....
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Culture, Relationship, Product
CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...
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Value
CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...
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Relationship, Product
CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...
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Relationship
Some of our tickets have to go through a ridiculous number of committees before the vendor decides...
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Relationship
I have had good luck with CPSI’s account representatives. They take care of anything I need, and...
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Product
Evident Thrive EHR’s ease of use is getting better. CPSI has been moving more things toward the CW5...
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Relationship, Operations, Product
Some instructions in the online PDFs of the books that tell us how to do everything could be updated...
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Operations
CPSI has a site with user videos that walk us through changes and let us practice things. That has...
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Loyalty, Relationship, Product
Things in general have been very good with Evident Thrive EHR. The system is much better than it...
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Relationship, Operations
An opportunity for improvement for CPSI is more education for me. Part of the problem with CPSI is...
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Operations
The hospital administration is to blame for some aspects of the poor implementation and rollout....
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Product
Gathering data for MIPS in Evident Thrive EHR has been difficult. Part of that may be on our staff...
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Value
Evident Thrive EHR is considerably less expensive than what we had before.
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Loyalty, Operations, Product
Getting things running more smoothly in Evident Thrive EHR is going to take a little while.
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Relationship
CPSI has a pretty decent navigation system, and they have regular meetings where they talk about any...
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Loyalty, Relationship
We went with CPSI because we have a leader who has some experience with them at other organizations...
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Operations
There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...
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Relationship
CPSI’s delivery of the things we have asked for has been slow.
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Relationship
If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...
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Operations
Our project manager during our CPSI implementation was available to us by phone or email, and they...
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Operations
While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...
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Operations
We had a short time frame for implementing Evident Thrive EHR, and that was very impactful to the...
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Product
Evident Thrive EHR has its limitations, and because of that, morale is pretty bad right now;...
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Relationship, Value
CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...
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Loyalty, Value
Evident Thrive EHR is part of our long-term plans because it is what we can afford. I would buy it...
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Product
One problem that we have with the vendor is that when we have to send out a record or do an...
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Culture, Product
I understand why people use CPSI's system when price is their only consideration, but those people...
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Product
If an organization is going to try to use the product in their ED, they might as well ram their...
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Relationship, Product
CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...
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Operations, Product
Evident Thrive EHR is very old school and is not user friendly. A lot of the changes CPSI makes to...
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Loyalty, Value
We are looking at other EHR options so that we are on one system for our facility. Everyone in our...
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Relationship
CPSI could be more proactive. CPSI’s support team responds to our messages, but they may not have...
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Loyalty, Product
We don't see a ton of outcomes with Evident Thrive EHR, but I know CPSI is trying to improve. CPSI...
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Loyalty, Product
The innovation with CPSI has been out of the park, and that is where they have a good market share....
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Product
Currently, people in different departments can only work in certain parts of the system. People in...
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Relationship, Operations
The upgrades for CPSI's system are handled through our IT department, and that process seems to be...
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Culture, Loyalty
The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...
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Loyalty
CPSI's product is not in our long-term plans because our health system is transitioning us to a...
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Relationship
With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...
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Loyalty
We needed an all-in-one EHR. We needed something to handle a lot of areas. CPSI's product is not...
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Relationship
Support is what CPSI does best. For the most part, when we get assigned a person, they usually can...
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Relationship, Product
CPSI used to be better at being able to fix the things we needed to be fixed, but they reorganized....
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Operations
As far as training the providers goes, we use notes. We don't even use the encounter data submission...
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Loyalty
Probably the only thing we really have difficulty with as far as documentation goes is that the...
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Product
With Evident Thrive Patient Management, I like that everything is all there in one place. I also...
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Product
The only improvement we would really like to see is in the closing of the A/R days. The vendor...
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Product
CPSI keeps up with every mandate that we have from CMS. One thing I really like is that we have...
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Relationship
We met with a higher-up at CPSI once, and they assured us they were going to get back to us. I have...
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Loyalty
We viewed a lot of EHRs years ago, and we felt that Evident Thrive EHR met our needs. We felt like...
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Relationship
CPSI’s customer support is hit and miss. I know the people in different areas who are qualified. The...
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Relationship
We work with lots of people every day, and then we call on a Monday morning and are suddenly told...
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Value
CPSI used to be bad about charging for things; that was one of their downfalls. They still charge...
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Relationship, Product
Evident Thrive EHR has come a long way in ease of use; however, there is some quirkiness, and I...
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Relationship
The problem is that CPSI has many fingers in too many areas, so when they send out information, they...
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Loyalty, Product
CPSI continues to move forward with the core measures that the federal government puts in process,...
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Product
The day-to-day processes in Evident Thrive EHR are simple and straightforward. We can easily access...
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Relationship, Operations
CPSI recently upgraded to a new web-based service. The new upgrade to the web client is very nice....
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Product, Value
When mandates come down, there seem to be additional charges from CPSI for everything that has to...
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Value
CPSI considers small rural hospitals, so they do give price advantages to those instead of having a...
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Relationship
Anytime we upgrade our equipment, such as our IV pumps, for instance, it is very difficult to get...
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Value
Evident Thrive EHR is pretty easy to use, especially with the latest upgrade. We have gotten our...
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Product
The EHR is very difficult to get information out of. The reports are very cumbersome to build. It is...
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Relationship, Value
I wouldn't buy Evident Thrive Patient Management again. The vendor isn't good with innovating to...
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Relationship, Product
CPSI's stability has worked well for them.
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Loyalty, Product
Evident Thrive Patient Management is a very old system. It is not pleasing to look at or work in. It...
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Relationship
Some of the people in customer support are very good. They know what they are talking about and...
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Relationship, Product
CPSI’s execution isn't always there. We get our hopes up, but then the functionality doesn't work...
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Value
We occasionally offer to help CPSI with things, and they offer services at either a reduced cost or...
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Operations
When there is an upgrade, CPSI posts videos on an online training portal or trains some of our...
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Relationship
For support, we usually go through the web first, and if we don't get what we need, then we can...
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Relationship
There is a gray area in terms of whether CPSI’s support team is capable of fixing our issues...
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Operations, Value
It is very evident that CPSI doesn’t have clinical people on their team, so Evident Thrive EHR is...
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Loyalty, Product
Evident Thrive EHR has gotten a lot better in the past year or two, and CPSI is trying to come out...
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Product
We have used Evident Thrive Patient Management for a long time. To my knowledge, CPSI keeps their...
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Relationship
I think CPSI's support has gone down a bit. We used to be able to call them, and they would resolve...
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Product
The eMAR process is a little kludgy, so I would like to have that be smoother; right now, we have to...
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Product
I haven't really used any other system, so I can't say what is different about Evident Thrive...
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Loyalty, Value
Part of the reason we have Evident Thrive EHR is that it is not very expensive. For a small...
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Operations
After our implementation, we felt like the vendor mostly forgot about us unless we needed help. No...
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Product
We don't have a lot of downtime with the system. The system is as stable as any other solution that...
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Relationship, Operations
CPSI's website has a section for known problems, but that section isn't very up-to-date. We are...
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Product
There are some things in the system that take more clicks than they should. That is just the...
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Loyalty, Value
The system is only meeting some of our needs. That isn't what we would like to see, but we don't...
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Loyalty, Product
We have a lot of complaints about character limits, which are a big deal for the business office in...
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Relationship, Operations
With the implementation of new products, CPSI doesn’t come on-site as much as they used to in order...
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Value
CPSI doesn’t avoid charging for every little thing. I think that is true for every EHR vendor out there....
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Loyalty, Product
When we moved to Evident Thrive EHR, the comparison to our old product was basically apples to...
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Operations
We are hosted, so for us, the implementations and upgrades go really well. When it comes to...
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Relationship
The vendor’s proactivity is really good. We do get a lot of communication emails from the...
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Loyalty, Product
Our providers say Evident Thrive EHR is too hard to use, and they are the ones who we got the system...
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Relationship
When we put in a ticket with the vendor, the quality of the support we will get will depend on the...
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Relationship
When we reach out to CPSI, they reach back out to us, so that isn't a problem. We have a...
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Operations
Right now, I would be very hesitant to recommend Evident Thrive EHR, and I would suggest that those...
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Product
We have had some issues with integrating Evident Thrive EHR into our ED. That process hasn't been...
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Loyalty, Product
The system's financial space is still on an old-school platform. The system's clinical documentation...
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Value
The product meets our needs, but our team doesn't like it. The all-in-one web-based solution will...
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Loyalty, Operations
CPSI is a parent company, and they owned Centriq. We were on Centriq for years, and we had...
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Loyalty
The vendor's new financial product isn't out yet. It is in the works though. However, that product...
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Value
There is a maintenance fee for everything with CPSI. When we bring on new providers, we have to get...
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Relationship
CPSI’s biggest asset is their customer service; they are top notch in that area. If we have an...
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Product
I wouldn’t buy Evident Thrive EHR again because although CPSI is geared toward small hospitals, they...
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Relationship
The vendor only keeps their promises as long as there is not a time frame added. Also, CPSI could do...
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Product
CPSI’s ability to take information in to quickly adapt to changing regulations is a drawback....
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Operations, Product
CPSI has gone to an automatic installation feature, so when they release an upgrade, it will...
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Relationship, Operations, Product
CPSI has changed their release notes, so the way we search them is cumbersome. The vendor has broken...
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Culture, Loyalty, Relationship, Value
CPSI will often tell us how to do something we need to do, and we will be excited that the system...
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Product
We are now able to get information into Evident Thrive Patient Management. But for a long time, we...
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Product
Lately, Evident Thrive Patient Management has seemed very cumbersome. CPSI has a different...
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Relationship, Product
When I asked to modify some things, doing that was almost painful. I know other people have opened...
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Relationship, Value
We have had the product for so long. I certainly know our goals have changed. If someone were going...
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