TruBridge Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Operations
TruBridge requires a document for every edit request, and instead of simply fixing it, they train us...
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Product
The denials management side of TruBridge Claims Management is great. It shows us everything that we...
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Product
On the management level, TruBridge Claims Management is great for identifying trends and seeing...
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Operations
We kept having to ask TruBridge for training sessions because he had very high staff turnover....
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Product
The thing I utilize the most in TruBridge Claims Management is the claims edit reporting because I...
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Operations
TruBridge could improve their education and how they use the system, and they could also do a better...
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Relationship
TruBridge is really good at troubleshooting. They are easy to work with when we do have an issue and...
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Product
When it comes to working in billing claims, we have a pretty easy process, but I haven't found the...
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Loyalty, Operations
I know that TruBridge is implementing a lot of things because I went to their conference. The vendor...
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Product
TruBridge Claims Management is user friendly. We actually use TruBridge for all of our billing and coding....
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Loyalty, Operations, Value
After we switched EMRs and went live with our last vendor's system, TruBridge was the vendor that...
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Product
Reporting is not TruBridge’s strength. In fact, it lacks details. As an example, I wanted to know...
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Relationship, Operations
I know claim statusing has improved in TruBridge Claims Management. I think the team has been pretty...
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Product
Generally, the vendor and system can do whatever we need them to do. The system is pretty user...
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Product
With TruBridge Claims Management, claims sometimes come back to us and don't actually get out to the...
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Relationship, Operations
There are things that come up with individual payers, and TruBridge might tell us they can do...
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Product
We like that we can route denials to different work queues in TruBridge Claims Management, whether...
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Product
Sometimes loading certain things in TruBridge Claims Management is extremely slow. That is only an...
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Operations, Product
Things are going very well with TruBridge Claims Management. TruBridge was really wonderful when...
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Loyalty, Relationship, Operations
In terms of training, TruBridge has a lot of very old help text and help files. It takes a while to...
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Relationship
When calling TruBridge, their first-tier support cannot do anything to help us. They don't seem to...
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Culture, Relationship, Operations
When we were working on an upgrade to our EHR, our EHR vendor said that if our clearinghouse could...
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Relationship
TruBridge is doing a really good job of meeting with us more regularly and providing feedback on the...
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Product
My satisfaction with TruBridge's strength of reports and insights is slightly under the top of the...
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Loyalty, Relationship, Product
I hope that in 12 months my satisfaction with TruBridge Claims Management stays the same. TruBridge...
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Operations
It would be nice to have more training, like a refresher training on what are we missing. After...
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Product
We keep TruBridge Claims Management for its ease of use. When working on claims, it is an actual...
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Loyalty
We will probably end up going away from TruBridge Claims Management because some of our new leaders...
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Relationship
We had an individual who came on board on the claims side and was supposed to be one-on-one, but...
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Product
It would be nice if we could get issues resolved, but the product does not integrate very well. That...
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Relationship, Product
In terms of innovation, TruBridge Claims Management is always behind the eight ball. They are always...
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Operations, Product
Setting up payers can take a while. Everybody thinks it is really easy, but when I have several...
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Product
In terms of reports with TruBridge Claims Management, it is really hard to get exactly what we want....
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Relationship, Operations, Product
TruBridge Claims Management is inconsistent. We still have too many edits coming over. They tell us...
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