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TruBridge Claims Management Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
TruBridge recently put in an update that we asked for, so I don't have anything right now that they...
Regarding TruBridge’s training, there's a bit of a right-hand, left-hand thing. We'll get an...
TruBridge made changes within their software to how the payers are mapped. They used to have it so...
Things with TruBridge have gone downhill since the change from CPSI. They aren’t able to react quite...
The functional strength of TruBridge is that they genuinely seem to understand how their system...
The support ticket process is really easy with TruBridge. All my staff members have the ability to...
Regarding charges from TruBridge, they don’t give us any surprises. They do what our contract states....
TruBridge’s edits are usually accurate. The only issue I have with them right now is their timely...
TruBridge is usually pretty quick. We have support cases. There's one that is dragging, but they say...
I haven't really seen much change from TruBridge over the last several years. I don't know whether...
We don’t do a lot of training with TruBridge because we’ve had the solution for so long. There may...
TruBridge could give us more information on our options. That would be helpful. They could let us...
We don’t have a lot of the features in the solution because it’s not cost-effective for us.
When we have an issue with the solution, we submit a ticket, ask a question, and then wait for...
I’m assuming we’re able to set up our own edits in the solution instead of submitting a ticket and...
It has taken me a long time to really understand how the solution works, and part of that is that we...
We bought a new claims management component from TruBridge recently, and the service provider is...
Getting the claims out the door has not really been a problem with TruBridge. But their team is US...
Commentary Summary
Comment Type Breakout