TruBridge Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Manager

Product

Generally, the vendor and system can do whatever we need them to do. The system is pretty user...

Feb 2025
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Manager

Product

With TruBridge Claims Management, claims sometimes come back to us and don't actually get out to the...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

There are things that come up with individual payers, and TruBridge might tell us they can do...

Jan 2025
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Analyst/Coordinator

Product

We like that we can route denials to different work queues in TruBridge Claims Management, whether...

Jan 2025
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Analyst/Coordinator

Product

Sometimes loading certain things in TruBridge Claims Management is extremely slow. That is only an...

Jan 2025
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Analyst/Coordinator

Operations, Product

Things are going very well with TruBridge Claims Management. TruBridge was really wonderful when...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship, Operations

In terms of training, TruBridge has a lot of very old help text and help files. It takes a while to...

Jan 2025
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Analyst/Coordinator

Relationship

When calling TruBridge, their first-tier support cannot do anything to help us. They don't seem to...

Jan 2025
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Analyst/Coordinator

Culture, Relationship, Operations

When we were working on an upgrade to our EHR, our EHR vendor said that if our clearinghouse could...

Jan 2025
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Analyst/Coordinator

Relationship

TruBridge is doing a really good job of meeting with us more regularly and providing feedback on the...

Jan 2025
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Director

Product

My satisfaction with TruBridge's strength of reports and insights is slightly under the top of the...

Dec 2024
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Director

Loyalty, Relationship, Product

I hope that in 12 months my satisfaction with TruBridge Claims Management stays the same. TruBridge...

Dec 2024
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Analyst/Coordinator

Operations

It would be nice to have more training, like a refresher training on what are we missing. After...

Dec 2024
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Analyst/Coordinator

Product

We keep TruBridge Claims Management for its ease of use. When working on claims, it is an actual...

Dec 2024
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Analyst/Coordinator

Loyalty

We will probably end up going away from TruBridge Claims Management because some of our new leaders...

Dec 2024
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Analyst/Coordinator

Relationship

We had an individual who came on board on the claims side and was supposed to be one-on-one, but...

Dec 2024
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Analyst/Coordinator

Product

It would be nice if we could get issues resolved, but the product does not integrate very well. That...

Dec 2024
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Analyst/Coordinator

Relationship, Product

In terms of innovation, TruBridge Claims Management is always behind the eight ball. They are always...

Dec 2024
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Analyst/Coordinator

Operations, Product

Setting up payers can take a while. Everybody thinks it is really easy, but when I have several...

Dec 2024
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Analyst/Coordinator

Product

In terms of reports with TruBridge Claims Management, it is really hard to get exactly what we want....

Dec 2024
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Analyst/Coordinator

Relationship, Operations, Product

TruBridge Claims Management is inconsistent. We still have too many edits coming over. They tell us...

Dec 2024
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Analyst/Coordinator

Relationship

TruBridge is very up-to-date with things. By filing a support case with TruBridge, we usually get a...

Nov 2024
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Analyst/Coordinator

Product

I have recently had some complications with a claim and TruBridge Claims Management putting that...

Nov 2024
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Analyst/Coordinator

Loyalty

I like TruBridge Claims Management. Managing the denials of claims that are coming back is a very...

Nov 2024
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Analyst/Coordinator

Operations

I really have not experienced much training with TruBridge. However, if there are certain things...

Nov 2024
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Director

Relationship, Operations

In terms of reports and other insights, TruBridge is really good if we ask for something. It is not...

Nov 2024
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Director

Relationship

Sometimes the timeliness of TruBridge's support has changed a little. I don't know what the issue...

Nov 2024
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Director

Operations

When we went live with the solution, training was offered to us as part of the implementation....

Nov 2024
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Director

Relationship, Operations

TruBridge gives us what they say they are going to. I don't know whether we should hear about the...

Nov 2024
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Director

Product

Sometimes the solution's payer edits are not always pertinent to our organization. Sometimes we have...

Nov 2024
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Director

Value

With TruBridge Claims Management, I feel average; I'm not quite extremely satisfied, but I am...

Nov 2024
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Director

Relationship, Product

TruBridge is usually really very good with what the payers require, but sometimes it takes a little...

Nov 2024
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Director

Culture, Relationship, Product

Before, I could open a support case and ask TruBridge to build what I needed, but now they are...

Oct 2024
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Director

Product

In other clearinghouse tools I have used, I was able to see how long claims have been sitting in the...

Oct 2024
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Director

Relationship, Product

The reports in TruBridge Claims Management tend to be a little tricky because if we don't add new...

Oct 2024
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Director

Product

There are a lot of edits in TruBridge Claims Management that are appropriate, and we can also build...

Oct 2024
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Director

Relationship, Product

If I open an edit in TruBridge Claims Management, the vendor is quick to give me the edit, unless...

Oct 2024
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Director

Relationship, Operations

These may have just been communication issues, but there have been a couple of times when we were...

Oct 2024
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Director

Product

I like that TruBridge Claims Management is user friendly; it is clear that claims are claims and...

Oct 2024
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Director

Relationship, Product

TruBridge Claims Management is easy to work in and user friendly. We can figure out the denials. If...

Aug 2024
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Director

Loyalty, Product

We went to Trubridge because, in our previous system, we couldn’t run reports or the denial reason...

Aug 2024
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Director

Product

One thing TruBridge could do that would be helpful is let us know when additional features are...

Apr 2024
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Director

Relationship

Our interactions with TruBridge have been extremely wonderful in the recent past. They are right on...

Apr 2024
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Director

Product

TruBridge Claims Management does what the vendor says it does. TruBridge doesn’t make false...

Apr 2024
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