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User Commentary
Product
Generally, the vendor and system can do whatever we need them to do. The system is pretty user...
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Product
With TruBridge Claims Management, claims sometimes come back to us and don't actually get out to the...
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Relationship, Operations
There are things that come up with individual payers, and TruBridge might tell us they can do...
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Product
We like that we can route denials to different work queues in TruBridge Claims Management, whether...
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Product
Sometimes loading certain things in TruBridge Claims Management is extremely slow. That is only an...
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Operations, Product
Things are going very well with TruBridge Claims Management. TruBridge was really wonderful when...
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Loyalty, Relationship, Operations
In terms of training, TruBridge has a lot of very old help text and help files. It takes a while to...
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Relationship
When calling TruBridge, their first-tier support cannot do anything to help us. They don't seem to...
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Culture, Relationship, Operations
When we were working on an upgrade to our EHR, our EHR vendor said that if our clearinghouse could...
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Relationship
TruBridge is doing a really good job of meeting with us more regularly and providing feedback on the...
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Product
My satisfaction with TruBridge's strength of reports and insights is slightly under the top of the...
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Loyalty, Relationship, Product
I hope that in 12 months my satisfaction with TruBridge Claims Management stays the same. TruBridge...
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Operations
It would be nice to have more training, like a refresher training on what are we missing. After...
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Product
We keep TruBridge Claims Management for its ease of use. When working on claims, it is an actual...
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Loyalty
We will probably end up going away from TruBridge Claims Management because some of our new leaders...
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Relationship
We had an individual who came on board on the claims side and was supposed to be one-on-one, but...
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Product
It would be nice if we could get issues resolved, but the product does not integrate very well. That...
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Relationship, Product
In terms of innovation, TruBridge Claims Management is always behind the eight ball. They are always...
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Operations, Product
Setting up payers can take a while. Everybody thinks it is really easy, but when I have several...
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Product
In terms of reports with TruBridge Claims Management, it is really hard to get exactly what we want....
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Relationship, Operations, Product
TruBridge Claims Management is inconsistent. We still have too many edits coming over. They tell us...
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Relationship
TruBridge is very up-to-date with things. By filing a support case with TruBridge, we usually get a...
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Product
I have recently had some complications with a claim and TruBridge Claims Management putting that...
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Loyalty
I like TruBridge Claims Management. Managing the denials of claims that are coming back is a very...
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Operations
I really have not experienced much training with TruBridge. However, if there are certain things...
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Relationship, Operations
In terms of reports and other insights, TruBridge is really good if we ask for something. It is not...
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Relationship
Sometimes the timeliness of TruBridge's support has changed a little. I don't know what the issue...
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Operations
When we went live with the solution, training was offered to us as part of the implementation....
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Relationship, Operations
TruBridge gives us what they say they are going to. I don't know whether we should hear about the...
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Product
Sometimes the solution's payer edits are not always pertinent to our organization. Sometimes we have...
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Value
With TruBridge Claims Management, I feel average; I'm not quite extremely satisfied, but I am...
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Relationship, Product
TruBridge is usually really very good with what the payers require, but sometimes it takes a little...
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Culture, Relationship, Product
Before, I could open a support case and ask TruBridge to build what I needed, but now they are...
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Product
In other clearinghouse tools I have used, I was able to see how long claims have been sitting in the...
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Relationship, Product
The reports in TruBridge Claims Management tend to be a little tricky because if we don't add new...
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Product
There are a lot of edits in TruBridge Claims Management that are appropriate, and we can also build...
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Relationship, Product
If I open an edit in TruBridge Claims Management, the vendor is quick to give me the edit, unless...
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Relationship, Operations
These may have just been communication issues, but there have been a couple of times when we were...
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Product
I like that TruBridge Claims Management is user friendly; it is clear that claims are claims and...
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Relationship, Product
TruBridge Claims Management is easy to work in and user friendly. We can figure out the denials. If...
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Loyalty, Product
We went to Trubridge because, in our previous system, we couldn’t run reports or the denial reason...
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Product
One thing TruBridge could do that would be helpful is let us know when additional features are...
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Relationship
Our interactions with TruBridge have been extremely wonderful in the recent past. They are right on...
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Product
TruBridge Claims Management does what the vendor says it does. TruBridge doesn’t make false...
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