TruBridge Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Operations
TruBridge requires a document for every edit request, and instead of simply fixing it, they train us...
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Product
The denials management side of TruBridge Claims Management is great. It shows us everything that we...
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Product
On the management level, TruBridge Claims Management is great for identifying trends and seeing...
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Operations
We kept having to ask TruBridge for training sessions because he had very high staff turnover....
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Product
The thing I utilize the most in TruBridge Claims Management is the claims edit reporting because I...
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Operations
TruBridge could improve their education and how they use the system, and they could also do a better...
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Relationship
TruBridge is really good at troubleshooting. They are easy to work with when we do have an issue and...
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Product
When it comes to working in billing claims, we have a pretty easy process, but I haven't found the...
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Loyalty, Operations
I know that TruBridge is implementing a lot of things because I went to their conference. The vendor...
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Product
TruBridge Claims Management is user friendly. We actually use TruBridge for all of our billing and coding....
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Loyalty, Operations, Value
After we switched EMRs and went live with our last vendor's system, TruBridge was the vendor that...
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Product
Reporting is not TruBridge’s strength. In fact, it lacks details. As an example, I wanted to know...
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Relationship, Operations
I know claim statusing has improved in TruBridge Claims Management. I think the team has been pretty...
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Product
Generally, the vendor and system can do whatever we need them to do. The system is pretty user...
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Product
With TruBridge Claims Management, claims sometimes come back to us and don't actually get out to the...
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Relationship, Operations
There are things that come up with individual payers, and TruBridge might tell us they can do...
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Product
We like that we can route denials to different work queues in TruBridge Claims Management, whether...
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Product
Sometimes loading certain things in TruBridge Claims Management is extremely slow. That is only an...
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Operations, Product
Things are going very well with TruBridge Claims Management. TruBridge was really wonderful when...
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Loyalty, Relationship, Operations
In terms of training, TruBridge has a lot of very old help text and help files. It takes a while to...
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Relationship
When calling TruBridge, their first-tier support cannot do anything to help us. They don't seem to...
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Culture, Relationship, Operations
When we were working on an upgrade to our EHR, our EHR vendor said that if our clearinghouse could...
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Relationship
TruBridge is doing a really good job of meeting with us more regularly and providing feedback on the...
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