TruBridge Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
My satisfaction with TruBridge's strength of reports and insights is slightly under the top of the...
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Loyalty, Relationship, Product
I hope that in 12 months my satisfaction with TruBridge Claims Management stays the same. TruBridge...
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Operations
It would be nice to have more training, like a refresher training on what are we missing. After...
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Product
We keep TruBridge Claims Management for its ease of use. When working on claims, it is an actual...
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Loyalty
We will probably end up going away from TruBridge Claims Management because some of our new leaders...
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Relationship
We had an individual who came on board on the claims side and was supposed to be one-on-one, but...
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Product
It would be nice if we could get issues resolved, but the product does not integrate very well. That...
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Relationship, Product
In terms of innovation, TruBridge Claims Management is always behind the eight ball. They are always...
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Operations, Product
Setting up payers can take a while. Everybody thinks it is really easy, but when I have several...
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Product
In terms of reports with TruBridge Claims Management, it is really hard to get exactly what we want....
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Relationship, Operations, Product
TruBridge Claims Management is inconsistent. We still have too many edits coming over. They tell us...
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Relationship
TruBridge is very up-to-date with things. By filing a support case with TruBridge, we usually get a...
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Product
I have recently had some complications with a claim and TruBridge Claims Management putting that...
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Loyalty
I like TruBridge Claims Management. Managing the denials of claims that are coming back is a very...
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Operations
I really have not experienced much training with TruBridge. However, if there are certain things...
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Relationship, Operations
In terms of reports and other insights, TruBridge is really good if we ask for something. It is not...
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Relationship
Sometimes the timeliness of TruBridge's support has changed a little. I don't know what the issue...
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Operations
When we went live with the solution, training was offered to us as part of the implementation....
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Relationship, Operations
TruBridge gives us what they say they are going to. I don't know whether we should hear about the...
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Product
Sometimes the solution's payer edits are not always pertinent to our organization. Sometimes we have...
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Value
With TruBridge Claims Management, I feel average; I'm not quite extremely satisfied, but I am...
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Relationship, Product
TruBridge is usually really very good with what the payers require, but sometimes it takes a little...
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Culture, Relationship, Product
Before, I could open a support case and ask TruBridge to build what I needed, but now they are...
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Product
In other clearinghouse tools I have used, I was able to see how long claims have been sitting in the...
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Relationship, Product
The reports in TruBridge Claims Management tend to be a little tricky because if we don't add new...
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Product
There are a lot of edits in TruBridge Claims Management that are appropriate, and we can also build...
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Relationship, Product
If I open an edit in TruBridge Claims Management, the vendor is quick to give me the edit, unless...
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Relationship, Operations
These may have just been communication issues, but there have been a couple of times when we were...
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Product
I like that TruBridge Claims Management is user friendly; it is clear that claims are claims and...
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Relationship, Product
TruBridge Claims Management is easy to work in and user friendly. We can figure out the denials. If...
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Loyalty, Product
We went to Trubridge because, in our previous system, we couldn’t run reports or the denial reason...
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Product
One thing TruBridge could do that would be helpful is let us know when additional features are...
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Relationship
Our interactions with TruBridge have been extremely wonderful in the recent past. They are right on...
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Product
TruBridge Claims Management does what the vendor says it does. TruBridge doesn’t make false...
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Operations
Our initial setup of the system was very seamless and worry-free on our end. Our staff members who...
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Relationship, Operations
We don't get any communication from TruBridge, so we don't know what their vision is. It seems like...
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Product, Value
The system's patient liability estimator tool is the only aspect of the system that fails to meet...
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Relationship
TruBridge does a great job of supporting the claims and billing side of things, but their support...
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Product
The system doesn't have set reports that we can use. We have to build specific reports and call the...
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Product
The system can pull NCD and LCD denial reports based on physicians, so we are able to communicate...
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Culture, Value
The vendor definitely charges us for every little thing. If a claim that we have submitted is denied...
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Product
I don't feel like TruBridge's denials management tool is very effective, and I think the...
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Product
The revenue cycle management program of TruBridge Claims Management and having real-time management...
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Relationship
I prefer to use the online support with TruBridge. I feel like the response time is a little better,...
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Loyalty
TruBridge has been a good partner for us. However, because we are moving to a new EHR system, we...
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Relationship
The vendor is really good at answering help tickets. We don't use those tickets often, but when we...
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Operations
The vendor has a wonderful knowledge base with recordings and videos. TruBridge will also schedule...
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Product
The system is very user friendly. It gives us prompts and directions for what we can do in it. The...
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Loyalty, Relationship, Operations
We are very satisfied with the results of using TruBridge Claims Management. We sometimes struggle...
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Relationship
There are situations where the vendor may be aware of issues and working on things on their end....
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Relationship
Our experience with TruBridge is very good. Their customer service and response are top notch. I...
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Product
We have had a couple of issues with the software. One is with our billing freezing, and that is...
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