TruBridge Claims Management Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Operations

Our initial setup of the system was very seamless and worry-free on our end. Our staff members who...

Feb 2024
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Manager

Relationship, Operations

We don't get any communication from TruBridge, so we don't know what their vision is. It seems like...

Feb 2024
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Manager

Product, Value

The system's patient liability estimator tool is the only aspect of the system that fails to meet...

Feb 2024
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Manager

Relationship

TruBridge does a great job of supporting the claims and billing side of things, but their support...

Feb 2024
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Manager

Product

The system doesn't have set reports that we can use. We have to build specific reports and call the...

Feb 2024
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Manager

Product

The system can pull NCD and LCD denial reports based on physicians, so we are able to communicate...

Feb 2024
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Manager

Culture, Value

The vendor definitely charges us for every little thing. If a claim that we have submitted is denied...

Feb 2024
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Manager

Product

I don't feel like TruBridge's denials management tool is very effective, and I think the...

Feb 2024
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Director

Product

The revenue cycle management program of TruBridge Claims Management and having real-time management...

Jan 2024
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Director

Relationship

I prefer to use the online support with TruBridge. I feel like the response time is a little better,...

Jan 2024
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CFO

Loyalty

TruBridge has been a good partner for us. However, because we are moving to a new EHR system, we...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor is really good at answering help tickets. We don't use those tickets often, but when we...

Dec 2023
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Analyst/Coordinator

Operations

The vendor has a wonderful knowledge base with recordings and videos. TruBridge will also schedule...

Dec 2023
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Analyst/Coordinator

Product

The system is very user friendly. It gives us prompts and directions for what we can do in it. The...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations

We are very satisfied with the results of using TruBridge Claims Management. We sometimes struggle...

Dec 2023
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Analyst/Coordinator

Relationship

There are situations where the vendor may be aware of issues and working on things on their end....

Dec 2023
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Director

Relationship

Our experience with TruBridge is very good. Their customer service and response are top notch. I...

Dec 2023
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Director

Product

We have had a couple of issues with the software. One is with our billing freezing, and that is...

Dec 2023
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Analyst/Coordinator

Relationship

We can't call the TruBridge support team back and talk to the same person who called us. We have to...

Dec 2023
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Analyst/Coordinator

Operations

TruBridge has recently started putting out some training. Usually, if they do a release where...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

We have been wanting TruBridge to do claim attachments, and we really hope they will get that...

Dec 2023
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Analyst/Coordinator

Relationship

Communication is a huge barier with TruBridge. They could be doing things that we have no idea about...

Dec 2023
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Analyst/Coordinator

Relationship

If urgent things get escalated, it would be good to hear from someone who can actually do something...

Dec 2023
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Analyst/Coordinator

Product

I would tell anyone considering the TruBridge solution that if they have a very simple structure and...

Dec 2023
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Analyst/Coordinator

Relationship

Right now, we are very dissatisfied with the support from TruBridge. We used to have a support...

Dec 2023
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Analyst/Coordinator

Product

The solution itself works very well. There is a lot of transparency in it, and we can see what is...

Dec 2023
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Analyst/Coordinator

Relationship

When we submit a support case with TruBridge, they will call and tell us they have our support case....

Dec 2023
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Manager

Relationship

TruBridge is very proactive. They actually have an announcements feature on our home page when we...

Nov 2023
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Manager

Relationship, Product

TruBridge Claims Management is user friendly from top to bottom. The processes for looking up basic...

Nov 2023
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Manager

Relationship, Product

There are times when we do not get appropriate responses from the insurance payers for claims...

Nov 2023
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Manager

Value

We have our actual EHR connected, and we send over claims to TruBridge. If we work through claims...

Nov 2023
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Manager

Relationship, Operations

TruBridge is very responsive, and I don't think we have a question that goes unanswered. The...

Nov 2023
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Manager

Relationship

We would like quicker responses from TruBridge to some of our problems. We have certain IT issues...

Nov 2023
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Manager

Product

TruBridge's system does its job. It has things ready to bill. We run all of our claims through...

Nov 2023
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Manager

Relationship

TruBridge's support people are very good about calling back and talking to us. Everybody we work...

Nov 2023
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Manager

Relationship

I don't know whether TruBridge does a lot of proactive stuff before things change.

Nov 2023
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Manager

Operations, Product

TruBridge Claims Management is simple, easy, and fast with no hassle. We make a couple of clicks,...

Nov 2023
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Manager

Relationship

If I call someone at TruBridge for any type of technical support, everything goes well, and they...

Nov 2023
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Director

Operations, Product, Value

We can do custom reports in TruBridge Claims Management, but it takes time for us to figure out how...

Nov 2023
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Director

Relationship

TruBridge Claims Management has been really good for us. It is a good system. I have been very...

Nov 2023
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Director

Product

Sometimes, there are edits that the vendor has in place for payers that we have to ignore. The...

Nov 2023
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Director

Operations, Product

The system is very user friendly and easy to use. That is nice because our staff members can find...

Nov 2023
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Director

Operations

The vendor was good at communicating during our implementation, but we don't hear from them anymore....

Nov 2023
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CFO

Operations, Product

TruBridge was really good at getting everything set up with our EHR in terms of interfacing and...

Nov 2023
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CFO

Relationship

TruBridge’s support team is pretty good at answering questions. The support team is pretty much on...

Nov 2023
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CEO/President

Operations

I don't know what has happened in the last year at TruBridge. Everybody has staffing issues. I get...

Oct 2023
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CEO/President

Loyalty

TruBridge isn’t part of our long-term plans because we want a claims management product that works...

Oct 2023
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CEO/President

Culture, Value

We recently found out that TruBridge had not been collecting what they should have been collecting...

Oct 2023
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CEO/President

Relationship

We have called TruBridge multiple times, and they don't respond to us. When they do respond to us,...

Oct 2023
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Director

Product

TruBridge Claims Management’s reporting is strong. The reporting piece is quite comprehensive out of...

Sep 2023
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Director

Relationship

I have been very impressed with TruBridge as a company and their people. If there is a timetable for...

Sep 2023
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Director

Relationship

The customer service is really good. If I have an issue, the support team educates me and just gives...

Aug 2023
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Director

Product, Value

We have done very well with our clean claims first pass rate as a result of communication and...

Aug 2023
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Director

Operations, Product

I would tell a friend that the product is very user friendly. People can be novices and still be...

Aug 2023
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Director

Product

The vendor has a lot of reports. That is the one area that I struggle with most. There are almost...

Aug 2023
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CFO

Operations

We haven't had a lot of good interaction with TruBridge in terms of training. They are trying to...

Jul 2023
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CFO

Relationship

My experience hasn't been awful with TruBridge. Their customer service is okay, but they...

Jul 2023
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CFO

Relationship, Product

CMS has come out with some new mandates for pricing transparency, and we use TruBridge Claims...

Jul 2023
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CFO

Operations, Product, Value

I would buy TruBridge Claims Management again. TruBridge works with another vendor of ours. Starting...

Jul 2023
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Director

Product, Value

It is nice that our system automatically imports claims into the product for us so we don't have to...

Jul 2023
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Director

Operations, Product

It is pretty easy to move around in the product. We have outside billers, and when we trained them,...

Jul 2023
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Director

Relationship, Product

I would tell a friend that the product is very helpful and user friendly. If there is something that...

Jul 2023
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Director

Relationship

If we ever have any problems with the reports that are built into the system, we can just put in a...

Jul 2023
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Director

Relationship

We have had a lot of issues with customer support. TruBridge said they had gotten some things done,...

Jun 2023
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Director

Product

I like TruBridge’s reporting, and they have a nice dashboard to give us an idea of what is going on...

Jun 2023
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Director

Operations, Product

Someone implementing TruBridge's system should make sure they have as many edits and bridge routines...

Jun 2023
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Director

Product

For claims management, TruBridge's system works well for us. We are able to set up different queues...

May 2023
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Director

Relationship

TruBridge is typically helpful when we have any questions and reach out to the support people. We...

May 2023
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Director

Relationship, Operations, Product

There has been a bit of a learning curve with TruBridge Claims Management in terms of figuring out...

May 2023
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Director

Value

If we ever find any issues within our TruBridge product, they are open to reviewing mistakes they...

May 2023
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Director

Operations

There is a lack of education from TruBridge, but they do have training videos and things like that....

May 2023
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Director

Product

We are fixing everything in the system before it goes out. When we run reports, the system says we...

Apr 2023
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Director

Operations, Product

The majority of the time, the system tells us what the errors are and assists us. Within the claims...

Apr 2023
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Director

Operations, Product

The vendor can improve because they are usually behind the eight ball. I have a real problem with...

Apr 2023
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Director

Relationship

The support we get from the vendor depends on the product. We can't always get things resolved. If...

Apr 2023
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Director

Loyalty

We are changing EMRs. We are maintaining TruBridge's system on the claims side. There will be a lot...

Apr 2023
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Manager

Product

We have brought in a new piece that has created glitches. We are having a bit of a struggle with...

Mar 2023
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Manager

Product, Value

I like the edits in TruBridge Claims Management. They help us to identify what is going on with our...

Mar 2023
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Manager

Operations

In the beginning, we had a lot of communication with TruBridge. The implementation went well. There...

Mar 2023
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Manager

Product

My billers have no negative feedback of any kind. They rave about how easy the claims management...

Mar 2023
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Manager

Operations

The very beginning of the implementation was outstanding. But if there have been any recent updates,...

Mar 2023
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Manager

Product

Once TruBridge gets a payer set up, the remittance tool works pretty well in terms of the...

Mar 2023
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Manager

Relationship, Operations

When I try to get TruBridge to help us get enrolled with a new payer or change to electronic funds...

Mar 2023
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Manager

Relationship

My biller’s feedback for the product is glowing. When the billers submit any kind of support...

Mar 2023
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